Fast Remote Help for Los Angeles UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Los Angeles or anywhere in the state of California, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the support that you receive. Unlike typical online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs somehow turn into large invoices. Progent's penchant for handling technical issues efficiently translates into your business spending less money.

Progent's Online Service Technologies
Over time, Progent has refined a collection of customized technologies and proven methodologies which permit the highest degree of efficiency for online help and repair for small and midsize company IT systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the engineers of Progent's online support team to access your company's system remotely without breaching network security.

Progent's powerful technical support reporting system keeps detailed records describing the support that Progent's clients have received. Progent's staff consultants have access to the records of support provided to every customer by any Progent engineer. This database of trouble tickets and responses is structured as an easily retrievable internal knowledge base that allows Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at the most efficient solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's remote support in Los Angeles or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online network support experts have certified skills in an extensive set of products and technologies. This broad range of IT skills allows Progent's engineers to manage almost any emergency that may crop up in a small company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To help customers with mixed-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP experts, and Information System Security Architecture Professional consultants.

Online support provided by Progent to clients in Los Angeles and throughout the state of California include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a broad array of information technology such as system infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from older systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Los Angeles, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and validates a person's technical skills at the master level. CCIEs can handle even the most stubborn issues encountered in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs provide excellent value since their deep experience allows them to fix the most complex problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Few consulting firms make CCIEs available to assist small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get immediate help for serious network infrastructure problems that are lowering business efficiency but are beyond the experience of your local IT support group or consultant. Progent's CCIE engineers can communicate with your environment by means of advanced remote support technology in order to perform quick, secure, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN products.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Expertise for Los Angeles, CaliforniaProgent's Microsoft-qualified remote service engineers can provide computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting professionals who can assist your company with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server application development, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of remote PC desktop services such as Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified Network Security Professionals for Los Angeles, CaliforniaProgent's accredited CISM and CISSP network security engineers can provide a variety of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or assist you to recuperate rapidly following a serious breach. Security support services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller organizations who lack the resources to support an in-house Help Desk but who require fast access to an efficient Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless reinforcement of your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the toughest computer system problems, or be available in overflow situations when your other resources are too busy.

    Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk or revamping your current one, selecting or customizing Help Desk Call Center software products to meet the particular needs of your company, or adding occasional phone support staff to work with your existing Call Center resources to deal with demanding scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned network professionals offers your customers in Los Angeles or anywhere in the state of California rapid assistance from a reliable support resource with years of background providing phone consulting and remote diagnostics for computer environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a key enabler of company productivity, and Progent's aim is to fix and not just track technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and Office Excel. To read additional information on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the artistic elements of Macintosh environments by delivering remote help services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide companies in Los Angeles, or anywhere in the state of California, remote network monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so that your network support is proactive and automated. By anticipating possible issues before they cause downtime, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or environments based on a mix of platforms.

How Your Los Angeles Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.

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