Immediate Phone Consulting for Los Angeles UNIX or Linux SystemsFor small companies in Los Angeles or anywhere in the state of California, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls take up fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted management.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you receive. Unlike typical online service firms, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast solutions somehow end up as big invoices. Progent's skill at dealing with technical issues quickly translates into your company spending less money.

Progent's Remote Support Technologies
Through years of experience, Progent has refined an array of customized tools and proven processes that permit the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to link to your company's computer system remotely without violating system security.

Progent's proprietary customer support reporting system maintains thorough histories for the service that Progent's clients have received. Progent's authorized consultants have access to the details of support provided to each customer by any Progent consultant. This database of issues and repairs is organized as a conveniently searchable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's remote service specialists can find optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's remote support in Los Angeles or anywhere in California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's online technical support experts offer credentials in an extensive set of technologies. This broad range of technical skills enables Progent's consultants to tackle practically any emergency likely to take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with mixed-platform environments, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Remote technical services Offered by Progent to companies in Los Angeles and throughout the state of California include:

  • UNIX, Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a broad range of information technology such as network architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Consultants for Los Angeles, CaliforniaThe Cisco CCIE certification is the highest accreditation for networking consultants, and certifies an individual's technical skills at the master level. Cisco CCIEs know how to handle even the most complex issues surrounding network infrastructure design, integration, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their deep experience allows them to fix the most complex problems rapidly. In common cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Few service organizations make CCIEs available to assist small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so your company can receive timely help for serious network infrastructure problems that are lowering business efficiency but are beyond the scope of your local IT service group or consultant. Progent's Cisco CCIE consultants can interface to your network by means of advanced remote support tools to perform quick, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.

  • Certified MS Windows Expertise
    Windows Experts for Los Angeles, CaliforniaProgent's Microsoft-qualified online support experts can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of online PC desktop support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Qualified Network Security Engineers for Los Angeles, CaliforniaProgent's certified CISM and CISSP network security consultants can provide a range of system protection services to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a damaging penetration. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; building secure techniques for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies often request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small organizations who lack the money or time to assemble and manage an in-house Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent supplement to your current Help Desk staff. Progent's Virtual Call Center can operate as an escalation option for complex computer system problems, or be available in hectic circumstances when your other resources are too busy.

    Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or revamping your established one, selecting or customizing Help Desk Call Center software to meet the special needs of your business, or providing temporary phone support personnel to supplement your in-house Call Center team to deal with high-demand events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network professionals gives your clients in Los Angeles or anywhere in the state of California fast access to a dependable technical support resource with extensive experience delivering phone help and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a key contributor to company success, and Progent's intent is to solve and not merely document IT problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To read more on Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the creative components of Mac systems by offering remote help support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as scanning or digitizing audio/video or integrating an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Los Angeles, or anywhere in the state of California, remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT support is proactive and automated. By spotting looming issues before they evolve into network outages, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or environments that support a mix of operating systems.

How Your Los Angeles Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.

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