Immediate Phone Consulting for Los Angeles UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Los Angeles or anywhere in the state of California, Progent offers help for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online support engineers offer excellent value because they have the real-world experience and the sophisticated technology to solve most information system problems quickly. This reduces immediate expenses because service calls accumulate a smaller number of billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle employees, and distracted executives.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical online service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where quick solutions somehow end up as substantial invoices. Progent's skill at disposing of problems quickly translates into your business spending less money.

Progent's Remote Service Technologies
Over the years, Progent has developed a set of customized tools and proven methodologies which promote the highest degree of efficiency for remote consulting and troubleshooting for small and midsize company information networks. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to communicate with your company's system remotely without breaching corporate security.

Progent's highly evolved service database system keeps extensive records for the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance delivered to each customer by any Progent engineer. This archive of issues and responses is organized as a quickly accessible internal database that enables Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote service specialists can determine the best resolutions promptly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Los Angeles or anywhere in California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's phone-based support experts have advanced credentials in a comprehensive array of disciplines. This broad range of IT skills enables Progent's consultants to handle virtually any problem that may crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To help companies with multi-OS networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP experts, and ISSAP engineers.

Online support available from Progent to companies in Los Angeles and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology including system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from older applications to current Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX/Linux systems based on popular versions of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Engineers for Los Angeles, CaliforniaThe Cisco CCIE certification is the premier accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges encountered in network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. CCIEs are an excellent value since their depth of expertise allows them to solve the most intractable problems quickly. In typical instances, less qualified service providers can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Few service firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive immediate help for serious network problems that are lowering business productivity but are not within the experience of your local computer maintenance personnel. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art remote troubleshooting tools in order to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.

  • Certified MS Windows Support
    Windows Experts for Los Angeles, CaliforniaProgent's Microsoft-qualified remote support experts can provide computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of online desktop consulting and support services such as Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Certified Network Security Engineers for Los Angeles, CaliforniaProgent's accredited CISM and CISSP security consultants offer a range of security solutions to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up quickly following a damaging breach. Security support services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing safe techniques for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help companies of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that combine physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special projects that small companies often need. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for smaller businesses who don't have the resources to assemble and manage an in-house Call Center but who need quick access to a reliable Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk can serve as an escalation option to handle the most difficult computer system challenges, or be available in those circumstances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or enhancing your current organization, identifying or modifying Call Center software to address the unique needs of your company, or providing occasional phone support personnel to supplement your existing Help Desk group to handle demanding events such as software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of experienced network professionals offers your workers in Los Angeles or anywhere in the state of California immediate assistance from a dependable technical support group with substantial background providing phone consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a significant contributor to company productivity, and Progent's goal is to solve rather than simply record IT issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Office Excel. To find out additional information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac experts can support the imaginative elements of Mac environments by offering phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or establishing an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers businesses in Los Angeles, or anywhere in the state of California, remote computer system monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent for your business so that your IT support is proactive and automated. By detecting potential problems before they expand into downtime, automated monitoring can minimize stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate a variety of operating systems.

How Your Los Angeles Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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