Urgent Online Support for Los Angeles UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Los Angeles or anywhere in California, Progent offers technical support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery planning.

Progent's online technical support services represent exceptional leverage because they are equipped with the real-world background and the advanced technology to resolve most network issues quickly. Efficient support reduces direct expenses since solutions accumulate fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many online support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor solutions somehow turn into substantial bills. Progent's skill at disposing of problems quickly translates into your company saving money.

Progent's Online Support Technologies
Over the years, Progent has developed an arsenal of customized tools and field-tested methodologies which ensure the highest level of efficiency for remote engineering help and repair for small and midsize business IT networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to link to your company's network remotely without breaching system security.

Progent's powerful technical support reporting system includes detailed histories for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of services provided to every Progent client by any Progent consultant. This database of trouble tickets and resolutions is stored as a readily accessible proprietary knowledge base that enables Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft permit access to other vast support databases and permit priority access to vendors' in-house support staff so Progent's remote service experts are able to determine the most efficient solutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Los Angeles or anywhere in California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based consulting engineers possess certified skills in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to tackle virtually any problem likely to take place in a small business information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To help clients with multi-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP experts, and Information System Security Architecture Professional engineers.

Remote support services available from Progent to customers in Los Angeles and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad spectrum of information technology including network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for resolving problems within UNIX/Linux systems powered by popular versions of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Los Angeles, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can handle the most intractable issues associated with network infrastructure design, integration, management, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their depth of expertise permits them to solve the most complex problems rapidly. In many cases, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Few service providers make CCIEs available to support small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive timely assistance for severe network problems that are crippling worker efficiency but are beyond the comfort zone of your regular network support providers. Progent's CCIE support experts can communicate with your computer system by means of the latest remote support technology to provide efficient, secure, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Windows Experts for Los Angeles, CaliforniaProgent's Microsoft-qualified remote support professionals can provide network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full range of remote desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Certified System Security Consultants for Los Angeles, CaliforniaProgent's certified CISSP and ISSAP network security engineers can provide a range of security solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recuperate rapidly after a serious penetration. Security support services available from Progent cover thorough security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk support programs for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller companies who lack the budget to assemble and manage an in-house Call Center but who need fast communication with an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent supplement to your established Call Center resources. Progent's Virtual Help Desk can serve as an escalation option to handle complex computer system problems, or be ready in those situations when your regular service providers are swamped.

    Progent's Call Center consulting services can guide you in creating an efficient new Call Center or enhancing your established organization, selecting or modifying Help Desk application software to meet the special requirements of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center team to deal with high-demand situations such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Los Angeles or anywhere in the state of California immediate access to an efficient technical support group with years of experience delivering telephone-based consulting and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a solid enabler of company success, and Progent's aim is to resolve and not merely document network problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group provides phone-based professional consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can nurture the imaginative elements of Apple Mac computing by offering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio or video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Los Angeles, or anywhere in the state of California, online network monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent for your environment so that your IT maintenance is proactive rather than reactive. By spotting looming problems before they result in crashes, system monitoring can ward off stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by a combination of operating systems.

How Your Los Angeles Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.

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