UNIX, Linux, Sun Solaris, Mac OS X Remote Emergency Help for
Los Angeles Small Company IT Networks
For small businesses in Los Angeles or anywhere in the state of California, Progent offers 24x7 remote help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. In addition, Progent offers the consultation Cisco Systems CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic issues.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve most information system issues quickly. This lowers direct costs because service calls take up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you pay just for the support that you receive. In contrast to typical remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions somehow end up as big bills. Progent's penchant for solving problems efficiently results in your business saving money.
Progent's Online Support Technologies
Over the years, Progent has developed a collection of customized tools and field-proven methodologies which promote the highest degree of efficiency for online engineering help and troubleshooting for small and midsize business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to access your company's environment without violating corporate security.
Progent's powerful technical support reporting system stores extensive documentation for all support that Progent's clients have received. Progent's team engineers have the benefit of the records of support provided to each Progent customer by any Progent engineer. This archive of trouble tickets and repairs is stored as an easily exploitable support knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional vast technical support databases as well as to vendors' internal support staff so Progent's online consulting experts are able to arrive at optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's remote services in Los Angeles or anywhere in California or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's remote technical service engineers have certified skills in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to manage virtually any emergency likely to occur in a small business network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
Phone-based support services provided by Progent to companies in Los Angeles and anywhere in the state of California include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a wide spectrum of computer technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most complex issues occurring in network infrastructure planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness because their deep experience permits them to solve even the most complex problems rapidly. In typical cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a CCIE so you can receive immediate assistance for complex network problems that are hurting worker efficiency but are outside the comfort zone of your local IT service personnel. Progent's CCIE engineers can tie into your computer system using sophisticated remote support tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Windows Support Progent's Microsoft-certified remote service professionals can deliver computer repair and consulting assistance for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your company the expertise of support professionals who can assist to configure, support and administer the extensive family of Microsoft Servers including Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified Network Security Engineers Progent's qualified CISM and CISSP network security engineers can provide a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover rapidly after a serious penetration. Security solutions offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile communication; defending your email system against viruses, spam, and DHA attacks; and offering round-the-clock proactive monitoring.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs that small companies frequently need. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
Call Center Support
Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk but who want quick communication with a reliable Help Desk with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent’s Virtual Help Desk is intended for larger businesses and acts as a seamless addition to your existing Helpdesk organization. Progent's Virtual Call Center can act as a an escalation resource to resolve the toughest technical problems, or be available in those situations when your other support engineers are too busy.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or revamping your current one, selecting or enhancing Help Desk Call Center application software to meet the special needs of your corporation, or adding temporary phone support staff to supplement your in-house Call Center group to handle high-demand events such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your computer users in Los Angeles or anywhere in the state of California rapid assistance from an efficient network service group with extensive background delivering phone consulting and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a significant driver of business performance, and Progent's policy is to solve rather than just record technical problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group provides remote advanced consulting support and education in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Office Excel. For more concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the artistic elements of Macintosh computing by providing phone-based help services and training in imaging, sound, and video. Progent's consultants offer assistance in a range of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Los Angeles, or anywhere in the state of California, online computer system monitoring services based on MS Operations Manager, customized by Progent for your business so your computer maintenance is proactive and automated. By anticipating potential trouble spots before they cause downtime, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Microsoft networks, or systems that support a mix of OS platforms.
How Your Los Angeles Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple Mac networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or send email to information@progent.com.
Stealth penetration checking is an important component of any comprehensive IT system security plan. Progent’s security experts can perform extensive penetration tests without the knowledge of your organization's internal network support resources. Stealth penetration testing shows whether existing security defense tools such as intrusion detection warnings and event log monitoring are properly set up and consistently monitored.
Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with a convenient single source to help you build and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Nagios and MRTG are useful, Open Source monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX networks, Microsoft Windows systems, or multi-platform situations where Linux and Microsoft Windows coexist. Nagios allows system support engineers to monitor system services such as SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher lets you graph the bandwidth in and out of SNMP network devices including processors, routers, and switches. Progent's network monitoring engineers can assist you to utilize both these programs to tune and repair your computer network.
Our Experts Team provides support in key technologies including Macintosh integration and programs; Expertise for Linux-based, UNIX, and Sun systems; MRP, Enterprise Resource Planning, or CRM expertise; Mission-critical and vertical program support; CIO, business analyst, and project management outsourcing; Special program development and integration; Web, eCommerce, Electronic Data Interchange, and client information portal design and deployment; DBM support and efficiency help; Management intelligence expertise; and Telecom architecture consulting.
Microsoft System Center 2005 offers integrated information system management by bringing together and enhancing the change, configuration, event, and performance management experience provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides sophisticated IT management products such as SMS 2003 for change and configuration management, MOM 2005 to improve network efficiency, and System Center Reporting Server to aggregate event and performance data. Progent has broad experience providing Systems Management Server support services and Microsoft Operations Manager consulting as well as a long background troubleshooting and administering mixed-vendor networks powered by Microsoft, Cisco, Unix/Linux, Mac and other IT companies. This diversity of hands-on experience enables Progent to supply end-to-end IT management systems that utilize the industry's most powerful software.
Progent provides a variety of network support packages for small organizations. These IT outsourcing and network monitoring services are based on the anticipatory problem handling capabilities of Microsoft Operations Manager, a state-of-the-art server and system management software platform that tracks the reliability, throughput, and security of your network and isolates potential troubles before they can disrupt your network. With Progent's affordably priced IT support packages, small companies can select a basic MOM-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.
Medium-size companies can derive all the benefits of Microsoft's MOM and have quick access to Progent’s Microsoft and Cisco qualified IT support experts. Thanks to Progent's economically priced IT support packages, mid-size businesses can select a simple MOM-based co-sourcing package with server monitoring, automated alerts, in-depth reporting, Help Desk support, and remote troubleshooting. For businesses with mission-critical environments who need non-stop networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in MOM 2005 and Microsoft Operations Manager 2000 to offer mid-size company information systems world-class reliability, protection and productivity.
Progent's Linux consulting services provide small and mid-size businesses and software developers assistance with managing and maintaining Linux computers that operate with Microsoft-based networks. Progent can give your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of experience offers you an easy one-stop consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives such as RedHat, SUSE, Mandriva Linux, Debian-GNU, and Slackware.
Progent's Microsoft-authorized experts can help you rationalize the economic justification for implementing SharePoint Portal Server 2007, consult with you on the most sensible version of SharePoint Portal Server for your circumstances, provide setup and integration expertise, help you to set up MS SQL Server as a supporting DBM, improve your network integrity, integrate your off-the-shelf and customized application programs to operate with Microsoft SharePoint Server 2007, develop a company-wide security plan that includes portal solutions, and provide troubleshooting and Help Desk services.
For small businesses in Los Angeles or anywhere in the state of California, Progent offers 24x7 remote help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. In addition, Progent offers the consultation Cisco Systems CCIE-certified engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most complex issues occurring in network infrastructure planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness because their deep experience permits them to solve even the most complex problems rapidly. In typical cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Progent's Microsoft-certified remote service professionals can deliver computer repair and consulting assistance for all Microsoft server and office productivity technology. Progent is a 
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection solutions to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover rapidly after a serious penetration. Security solutions offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile communication; defending your email system against viruses, spam, and DHA attacks; and offering round-the-clock proactive monitoring.
