Fast Online Consulting for Los Angeles UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Los Angeles or anywhere in the state of California, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support services offer exceptional leverage because they have the practical background and the sophisticated technology to solve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions require fewer billable minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where fast fixes manage to end up as substantial tabs. Progent's skill at solving problems quickly translates into your business saving money.

Progent's Online Support Tools
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that ensure the maximum degree of efficiency for remote help and troubleshooting for small company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to interface to your company's computer system remotely without compromising network security.

Progent's proprietary technical support reporting system keeps extensive histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support provided to each client by any Progent engineer. This history of trouble tickets and solutions is stored as an easily accessible support database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and formal partnerships with important technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online consulting experts are able to arrive at the most efficient resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone support in Los Angeles or anywhere in California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's remote consulting professionals offer credentials in a comprehensive array of disciplines. This breadth of IT skills enables Progent's consultants to tackle practically any emergency likely to occur in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To help companies with multi-OS environments, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP consultants.

Remote support services available from Progent to companies in Los Angeles and anywhere in the state of California include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services cover a broad spectrum of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Los Angeles, CaliforniaThe Cisco CCIE credential is the premier recognition for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult problems encountered in network planning, integration, maintenance, security, and repair. CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad experience enables them to fix even the most difficult problems quickly. In common instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive timely help for serious network issues that are impacting business efficiency but are not within the experience of your ordinary IT service personnel. Progent's CCIE support experts can communicate with your environment by means of state-of-the-art on-line support technology in order to provide efficient, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Windows Experts for Los Angeles, CaliforniaProgent's Microsoft-certified remote service professionals can deliver computer repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Qualified Network Security Engineers for Los Angeles, CaliforniaProgent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate quickly after a damaging breach. Security solutions offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses often need. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Support
    Progent's Call Center service options for small organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller companies who don't have the resources to create an internal Call Center but who need quick response from a reliable Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless reinforcement of your established Call Center team. Progent's Virtual Help Desk can serve as an escalation option for complex computer system problems, or be ready in hectic situations when your ordinary resources are overwhelmed.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Call Center software to handle the particular demands of your company, or providing occasional online personnel to work with your in-house Help Desk Call Center group to deal with unusually busy situations such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced network professionals gives your customers in Los Angeles or anywhere in the state of California immediate access to a reliable support resource with extensive background offering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a major enabler of business success, and Progent's intent is to fix rather than simply annotate IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac professionals can promote the creative components of Apple Mac environments by providing remote consulting services and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Los Angeles, or anywhere in the state of California, online computer system monitoring support powered by MS System Center Operations Manager, customized by Progent to fit your environment so that your network support is proactive and automated. By anticipating potential trouble spots before they result in crashes, proactive monitoring can head off disruptive and costly network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft networks, or systems based on a variety of platforms.

How Your Los Angeles Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

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