Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Fast Online Technical Support for Los Angeles Information Networks
Fast Phone Help for Los Angeles NetworksFor companies in Los Angeles or anywhere in the state of California, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools required to solve the majority of information system problems quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many online support organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes that permit the highest degree of efficiency for online technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to access your company's system without compromising network security.

Progent's sophisticated service reporting application stores thorough records describing all support that Progent's clients have received. Progent's authorized engineers have access to the details of all help provided to each client by any Progent consultant. This database of trouble tickets and responses is structured as a quickly retrievable internal knowledge base that allows Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' in-house support staff so Progent's online service experts can determine optimal resolutions promptly.

Online support provided by Progent to businesses in Los Angeles and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the resources to create an internal Help Desk Call Center but who require quick communication with an efficient Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your established one, identifying or enhancing Call Center software to meet the unique requirements of your business, or adding occasional phone support personnel to work with your internal Help Desk group to deal with demanding situations such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology professionals gives your clients in Los Angeles or anywhere in the state of California immediate communication with an effective support resource with substantial background delivering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's goal is to resolve instead of just document network problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Los Angeles, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so your network support is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments powered by a variety of platforms.
How Your Los Angeles Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Los Angeles or throughout the state of California, Progent's online computer support engineers are ready to deliver expert and affordable system support the instant your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Los Angeles organization has a regular independent consultant or maintains an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to solve unexpected system emergencies or especially tough integration projects.

Details of Progent's Remote Network Services for Los Angeles
Progent's online support, remote repair, system security expertise, and network administration services give businesses in Los Angeles or throughout the state of California the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to each client. The discipline of documenting and archiving support records results in more effective service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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