Fast Remote Support for Los Angeles IT Networks
Immediate Remote Help for Los Angeles NetworksFor businesses located in Los Angeles or anywhere in California, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls use up minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where quick repairs manage to turn into substantial bills. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-proven processes that allow the highest degree of efficiency for remote help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's system remotely without breaching system security.

Progent's proven technical support reporting system includes comprehensive histories of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services rendered to each client by any Progent consultant. This archive of anomalies and fixes is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and formal relationships with key industry leaders such as Cisco and Microsoft open up other vast technical databases and permit quick response from vendors' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions quickly.

Online services provided by Progent to companies in Los Angeles and throughout the state of California include:

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for companies who don't have the resources to support an in-house Help Desk but who require fast access to an efficient Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent extension of your existing Call Center organization. Progent's Virtual Help Desk can serve as a an escalation resource to handle complex computer system challenges, or be ready in those situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Los Angeles or anywhere in the state of California fast access to an effective support group with extensive experience delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's policy is to resolve rather than just record IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out more concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Los Angeles, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so that your network support is proactive rather than reactive. By exposing emerging problems before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Windows environments, or systems that support a mix of operating systems.
How Your Los Angeles Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Los Angeles or throughout the state of California, Progent's phone-based network support specialists can deliver professional and affordable IT support whenever your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Los Angeles office has a local freelance consultant or maintains an in-house organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix unexpected system crises or particularly challenging integration projects.

Benefits of Progent's Network Help for Organizations in Los Angeles
Progent's online network troubleshooting services enable your Los Angeles business to realize the benefits of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by being more available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most businesses in Los Angeles or anywhere in California, local computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can take care of the majority of network problems. However, major troubles sometimes occur when your regular resources are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support specialists give you an easy, quick, and economical way to augment your regular help and to pass on useful information to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices commonly depend on individual freelance service providers. Although independent consultants have smaller overhead than big service firms and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup help may force your company to go without assistance during an emergency. As your network grows, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often start with an information system implemented on a shoestring budget. Without a proper framework, band-aid fixes can get piled onto a shaky foundation. As a company grows, stability and expandability problems can impede the success of the business. Such badly designed environments require proper assessment, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can provide the stable foundation to handle current business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations require guidance and technical training to navigate through an ever more complicated array of product alternatives available for promoting business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of technical experience, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, in the trenches of network support, performing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each customer. The discipline of documenting and organizing support records allows more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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