Immediate Remote Support for Los Angeles Information Networks
Immediate Online Support for Los Angeles SystemsFor businesses in Los Angeles or anywhere in the state of California, Progent offers remote support for information systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the practical experience and have access to the advanced tools required to solve the majority of network issues rapidly. This reduces immediate costs since solutions use up minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast fixes manage to end up as substantial invoices. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies that permit the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to access your company's network without compromising corporate security.

Progent's proven customer support database system includes detailed records for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of services provided to every Progent client by every consultant. This archive of trouble tickets and solutions is stored as a conveniently retrievable support database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close partnerships with important technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.

Online technical support services offered by Progent to customers in Los Angeles and anywhere in the state of California include:

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Call Center Expertise
    Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are well suited for organizations who lack the resources to assemble and manage an in-house Help Desk but who require fast communication with a dependable Call Center with proficient phone support plus the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or revamping your established organization, selecting or customizing Call Center software products to handle the special needs of your company, or providing temporary phone support personnel to work with your in-house Help Desk Call Center group to handle high-demand events like software transitions, major updates, or installing new applications.

    Progent's Call Center team of veteran information technology experts gives your clients in Los Angeles or anywhere in the state of California immediate contact with an efficient support group with substantial background providing phone support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's policy is to fix rather than just track IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, MS Office Word, and Microsoft Excel. To learn more information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Services.

  • Remote Network Monitoring Services
    Progent can provide companies in Los Angeles, or anywhere in the state of California, online network and server monitoring services centered around System Center Operations Manager, enhanced by Progent to accommodate your environment so that your network support is proactive and automated. By spotting potential issues before they result in downtime, proactive monitoring can head off stressful and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or systems based on a mix of OS platforms.
How Your Los Angeles Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Los Angeles or anywhere in the state of California, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT help the instant your company needs it. More than 15 years of delivering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to repair IT problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Los Angeles business relies on a local freelance support technician or maintains a full time IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to fix unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Los Angeles
Progent's online IT consulting services allow your Los Angeles company to have the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    With most offices in Los Angeles and throughout California, nearby network support resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, serious problems sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online support professionals provide an easy, quick, and budget-friendly solution to augment your regular help and to transfer valuable information to increase your ability to resolve downstream issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger consulting companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve personnel may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always available.

  • Create a Solid Basis for Smooth Growth
    Organizations often begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes often get piled onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such badly designed systems need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network architecture that can offer the solid foundation to meet critical business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical education to navigate through an increasingly complicated array of product alternatives available for accelerating business growth and improving efficiency. These companies hardly need a network engineer who is attempting to resell a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of IT background, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, at the front lines of network service, performing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be forced to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service records results in more effective service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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