Fast Remote Help for Los Angeles Information Networks
Immediate Remote Technical Support for Los Angeles SystemsFor organizations in Los Angeles or anywhere in the state of California, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This reduces immediate costs because solutions accumulate minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where fast fixes somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that promote the maximum level of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to access your network remotely without violating network security.

Progent's sophisticated customer support reporting system keeps extensive records of all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of support rendered to each client by every Progent engineer. This history of trouble tickets and solutions is stored as a conveniently searchable internal knowledge base that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote consulting experts can arrive at the most efficient solutions quickly.

Remote support services offered by Progent to clients in Los Angeles and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the budget to assemble and manage an internal Help Desk but who require fast communication with a reliable Help Desk with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and acts as a seamless extension of your current Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation alternative for the most difficult network problems, or be available in those instances when your other resources are too busy.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Los Angeles or anywhere in the state of California quick contact with a large network service resource with extensive experience offering telephone-based consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a key driver of company productivity, and Progent's policy is to solve instead of just record network issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group provides remote advanced engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To learn more concerning Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your network maintenance is proactive rather than reactive. By detecting looming problems before they cause network outages, remote monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or environments powered by multiple platforms.
How Your Los Angeles Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Los Angeles or throughout the state of California, Progent's phone-based computer support specialists can deliver expert and cost-effective IT help the instant your company has to have it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Los Angeles company works with a local freelance consultant or employs an in-house organization that can handle typical computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to solve sudden network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Los Angeles
Progent's remote network troubleshooting services allow your Los Angeles business to realize the benefits of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most businesses in Los Angeles or anywhere in California, nearby computer service providers, whether consisting of outside consultants or an internal maintenance staff, can take care of typical network issues. However, IT crises can strike when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online service professionals offer an easy, quick, and affordable way to supplement your regular resources and to transfer valuable information to improve your ability to resolve downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller organizations commonly depend on independent freelance service providers. While freelance consultants have less internal costs than big service organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup help may require your company to wait for help during an emergency. As your network expands, network unavailability and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically start with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems require proper analysis, intelligent long-term planning, and wide technical expertise to evolve to a network architecture that can provide the solid foundation to meet vital business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complex array of product alternatives capable of accelerating business success and enhancing efficiency. These companies hardly need a network engineer who is trying to resell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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