Immediate Remote Troubleshooting for Los Angeles Computer Networks
Urgent Online Technical Support for Los Angeles SystemsFor companies located in Los Angeles or anywhere in California, Progent offers online support for networks based on any combination of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage because they have the practical background and are equipped with the advanced tools needed to resolve the majority of information system problems rapidly. This lowers direct expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. Unlike many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for remote help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to access your network without breaching network security.

Progent's advanced customer support database system maintains detailed histories for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support rendered to each client by every consultant. This history of issues and fixes is organized as a quickly retrievable internal database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and formal relationships with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online service experts can arrive at the most efficient solutions in the least time.

Remote services provided by Progent to companies in Los Angeles and throughout the state of California include:

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for companies who lack the budget to build and maintain an internal Call Center but who require fast communication with a dependable Help Desk with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless reinforcement of your established Call Center organization. Progent's Virtual Help Desk can serve as a an escalation resource to handle the most difficult technical challenges, or be ready in overflow situations when your regular resources are too busy.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Los Angeles or anywhere in the state of California quick communication with a large network service resource with years of experience delivering telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a crucial enabler of company productivity, and Progent's intent is to fix instead of merely record technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Word, and Office Excel. To read more on Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Online Network Monitoring Services
    Progent offers businesses in Los Angeles, or anywhere in the state of California, online computer system monitoring support powered by System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential problems before they expand into network outages, automated monitoring can head off stressful and expensive service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.
How Your Los Angeles Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Windows, Apple Mac, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Los Angeles or anywhere in the state of California, Progent's online network support specialists can provide effective and affordable IT help whenever your business requires it. More than 15 years of offering remote tech support has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Los Angeles organization works with a local freelance support technician or employs a full time organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to resolve unexpected system crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Businesses in Los Angeles
Progent's remote IT consulting services enable your Los Angeles business to enjoy the advantages of timely, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will derive greater strategic value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    For most businesses in Los Angeles or anywhere in California, local network service providers, whether consisting of outside consultants or a full-time IT staff, can solve typical technical issues. On the other hand, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual service people. In these instances, Progent's on-call service specialists offer an easy, quick, and economical solution to supplement your local help and to transfer useful knowledge to increase your ability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on individual freelance consultants. Although independent consultants carry smaller overhead than larger service firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for help during an emergency. As your company expands, network downtime and problems with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service experts to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often begin with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the business. Such poorly designed environments require proper analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet current business demands and ease future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies require advice and technical education to negotiate an increasingly complicated array of product options available for accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of technical background, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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