Fast Remote Support for Los Angeles IT Networks
Immediate Remote Help for Los Angeles NetworksFor businesses located in Los Angeles or anywhere in California, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls use up minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike many online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing prevent situations where quick repairs manage to turn into substantial bills. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-proven processes that allow the highest degree of efficiency for remote help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your company's system remotely without breaching system security.

Progent's proven technical support reporting system includes comprehensive histories of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services rendered to each client by any Progent consultant. This archive of anomalies and fixes is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and formal relationships with key industry leaders such as Cisco and Microsoft open up other vast technical databases and permit quick response from vendors' internal engineering staff so Progent's remote service experts can come up with the most efficient resolutions quickly.

Online services provided by Progent to companies in Los Angeles and throughout the state of California include:

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for companies who don't have the resources to support an in-house Help Desk but who require fast access to an efficient Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent extension of your existing Call Center organization. Progent's Virtual Help Desk can serve as a an escalation resource to handle complex computer system challenges, or be ready in those situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Los Angeles or anywhere in the state of California fast access to an effective support group with extensive experience delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's policy is to resolve rather than just record IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out more concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Network Monitoring Services
    Progent offers companies in Los Angeles, or anywhere in the state of California, online computer system monitoring support based on Microsoft System Center Operations Manager, adapted by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they expand into downtime, system monitoring can head off disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X environments, Windows environments, or environments powered by multiple OS platforms.
How Your Los Angeles Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Los Angeles or throughout the state of California, Progent's online computer support specialists are ready to deliver professional and affordable IT help whenever your organization has to have it. More than a decade of offering remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Los Angeles company deals with a local freelance support technician or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or especially complicated integration problems.

Features of Progent's Remote Computer Services for Los Angeles
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services give offices in Los Angeles or throughout the state of California unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical expertise, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, in the trenches of network support, executing a wide range of technical projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to each customer. The practice of detailing and organizing service activity allows more efficient support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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