Fast Remote Technical Support for Los Angeles Networks
Urgent Phone Technical Support for Los Angeles NetworksFor companies located in Los Angeles or anywhere in California, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco Systems, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve most network problems rapidly. Efficient support lowers direct costs because service calls require minimal billable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the services that you receive. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where quick repairs manage to end up as large invoices. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which allow the highest degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to communicate with your computer system without breaching network security.

Progent's advanced technical support reporting system keeps comprehensive documentation describing all support that Progent's customers have received. Progent's team consultants have the benefit of the details of services rendered to every client by any consultant. This history of anomalies and solutions is structured as an easily exploitable support database that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close partnerships with key industry leaders including Cisco Systems and Microsoft open up additional extensive support knowledge bases and allow priority access to manufacturers' internal support staff so Progent's online service specialists are able to find optimal solutions promptly.

Remote technical services provided by Progent to companies in Los Angeles and throughout the state of California include:

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the budget to create an internal Call Center but who require fast response from an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a seamless extension of your established Helpdesk team. Progent's Virtual Call Center can operate as a an escalation alternative to handle the toughest computer system challenges, or be available in overflow situations when your regular service providers are too busy.

    Progent's Help Desk staff of veteran network consultants gives your customers in Los Angeles or anywhere in the state of California fast access to a large technical support resource with substantial background providing phone support and online troubleshooting for IT systems powered by Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a solid driver of business success, and Progent's target is to resolve and not just track IT issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications including CRM, Project, MS Word, and Microsoft Excel. For additional information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Team.

  • Online Network Monitoring Support
    Progent can provide companies in Los Angeles, or anywhere in the state of California, online network and server monitoring services based on System Center Operations Manager, adapted by Progent for your environment so your IT support is proactive and automated. By exposing looming issues before they grow into network outages, system monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments based on a variety of platforms.
How Your Los Angeles Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Los Angeles or anywhere in the state of California, Progent's online computer support specialists are ready to provide effective and economical IT help the instant your business has to have it. Long experience offering online repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Los Angeles organization works with a local independent support technician or maintains a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve unexpected network emergencies or especially complicated integration projects.

Features of Progent's Online Network Support for Los Angeles
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services offer companies in Los Angeles or throughout the state of California unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Windows 2000 migration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every customer. The practice of detailing and organizing service records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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