Immediate Remote Support for Los Angeles Information Networks
Immediate Remote Help for Los Angeles NetworksFor companies in Los Angeles or anywhere in the state of California, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology needed to resolve the majority of information system issues rapidly. This lowers direct expenses because service calls require minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast fixes manage to end up as big bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which allow the highest level of effectiveness for online help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's remote service group to connect to your environment remotely without compromising network security.

Progent's proven service database application keeps detailed histories describing the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support rendered to each Progent client by every engineer. This database of anomalies and responses is structured as an easily searchable proprietary database that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and formal partnerships with important technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at the most efficient solutions promptly.

Remote support services available from Progent to businesses in Los Angeles and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the resources to support an in-house Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk or improving your current one, selecting or enhancing Call Center application software to address the particular needs of your business, or adding temporary phone support personnel to reinforce your existing Help Desk group to handle high-demand situations such as software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of veteran network experts provides your clients in Los Angeles or anywhere in the state of California fast contact with a dependable support resource with extensive experience offering phone support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key contributor to business efficiency, and Progent's target is to fix instead of just report technical issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. For more information concerning Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive and automated. By exposing emerging problems before they cause network outages, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your Los Angeles Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Los Angeles or anywhere in the state of California, Progent's online network support specialists are ready to provide expert and cost-effective system help the moment your company needs it. Long experience delivering remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Los Angeles organization works with a local freelance support technician or maintains a full time organization that know how to deal with common computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix unexpected network emergencies or especially tough integration projects.

Details of Progent's Online Network Services for Los Angeles
Progent's phone support, remote repair, system security consulting, and network administration services offer offices in Los Angeles or throughout the state of California unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Los Angeles and is also ideal for customers in geographic areas of California that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and continuing education.

  • By the Minute Billing to Minimize Costs
    Progent provides online support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone help and asks for no ongoing retainer for services provided during regular working hours. This saves you from facing big invoices for quick fixes.

  • Access to Cisco Certified Network Infrastructure Experts
    As a Certified Partner for Cisco, Progent can provide the services of authorized professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.

  • Application Specialists Consulting
    Progent's basic consulting offerings include technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts staff covers:
    Microsoft Dynamics GP/Great Plains Support and Customization
    Microsoft Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    SQL Server 2016 Software Development and Microsoft SQL Server 2014 Software Development and Troubleshooting
    Oracle Management and Application Programming
    MySQL Management Support and Software Design
    Apple Macintosh Support
    Amazon MWS Programming

    By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that meet the specific requirements of your business.

  • State of the Art Online Connectivity Tools
    Protected remote access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require an expensive personal visit. State-of-the-art online connectivity software and experienced technicians together allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated network analysis.

  • Compatibility with Leading VPN Gateways
    Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24-hour Service for Maximum Network Uptime
    For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network availability.

  • Help Desk Services
    Progent's Help Desk support services are designed specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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