Immediate Remote Support for Los Angeles Computer Systems
Immediate Online Technical Support for Los Angeles SystemsFor organizations in Los Angeles or anywhere in California, Progent provides online support for computer systems based on Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This reduces immediate costs since service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is particularly important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you receive. Unlike typical remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor solutions manage to end up as large tabs. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and field-tested methodologies that permit the maximum degree of efficiency for online consulting and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your system without compromising network security.

Progent's advanced customer support database system includes thorough documentation describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help provided to each Progent customer by every engineer. This archive of issues and repairs is structured as an easily accessible proprietary database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and formal relationships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit quick access to vendors' internal engineering staff with the result that Progent's online service experts are able to find the best solutions quickly.

Online support provided by Progent to companies in Los Angeles and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight line of low-cost network management outsourcing services for small businesses addresses all key areas of information technology such as email content filtering, security and compliance, disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick response from a reliable Call Center with professional phone assistance as well as the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent addition to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex technical challenges, or be ready in overflow instances when your regular service providers are overwhelmed.

    Progent's Call Center team of experienced information technology experts provides your computer users in Los Angeles or anywhere in the state of California fast assistance from an effective network service group with extensive experience delivering telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of business productivity, and Progent's policy is to solve instead of just document network problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based advanced consulting support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Word, and Excel. For more information on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Los Angeles, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so that your computer maintenance is proactive rather than reactive. By spotting possible problems before they expand into crashes, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or environments based on multiple OS platforms.
How Your Los Angeles Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Los Angeles or anywhere in the state of California, Progent's online network support specialists can provide effective and economical system support whenever your organization needs it. More than 15 years of delivering remote tech support has earned Microsoft Gold status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Los Angeles office deals with a local freelance consultant or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the experience to resolve sudden system emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Los Angeles
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services give offices in Los Angeles or anywhere in the state of California the greatest leverage for your support investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Phone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Los Angeles and is also ideal for networks in more remote regions of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and on-going training.

  • Per Minute Billing to Minimize Expenses
    Progent provides online support on a per-minute basis, so you pay only for the services you use. Progent has no minimum charge for phone help and requires no monthly subscription fee for services delivered during normal working hours. This saves you from paying big bills for quick repairs.

  • Access to Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals who have expertise in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.

  • Application Experts Team
    Progent's basic support offerings consist of system integration, Microsoft Exchange expertise, system security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts staff covers:
    Dynamics GP Consulting and Customization
    MS Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Support
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Application Design and SQL Server 2014 Software Programming and Troubleshooting
    Oracle DBA Services and Software Development
    MySQL DBA Services and Software Design
    Mac Support
    Amazon Marketplace Web Service Software Integration

    By offering a convenient centralized resource for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough information technology solutions that match the special requirements of your business.

  • Sophisticated Remote Connectivity Tools
    Secure remote access allows Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick fixes to issues that could otherwise demand an expensive personal visit. Sophisticated online connectivity tools and expert technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and remote network monitoring.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24x7 Support for High Network Uptime
    For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose clients require instant access to a Help Desk service with effective telephone support and full escalation capability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of technical background, fine tuned remote support software, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a broad range of technical projects for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to permit simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each client. The discipline of detailing and organizing service records results in more efficient support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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