Even if your Los Angeles company has a regular independent consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progent’s Microsoft certified engineers provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden network emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Support for Los Angeles
Progent's phone support, remote troubleshooting, system security consulting, and system management services offer small offices in Los Angeles or throughout the state of California unparalleled leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your company world class IT support while permitting you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small offices in Los Angeles and is also ideal for networks in geographic regions of California that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing training.

• By the Minute Billing to Reduce Expenses
  Progent offers remote help on a minute-by-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone support and imposes no periodic retainer. This protects you from facing big bills for simple repairs.

• Access to Cisco Certified Network Infrastructure Experts
  As a Certified Partner for Cisco Systems, Progent can provide help from authorized specialists with expertise in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.

• Application Specialists Team
  Progent's basic consulting services include technology integration, MS Exchange consulting, network security design, and Help Desk Call Center services. Progent's Experts group can provide in-depth consulting expertise for specific business applications. Support offered by the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Support and Programming
  • Microsoft Dynamics CRM Consulting
  • Microsoft Office Project Training
  • MS Office Excel Consulting
  • MS Word Expertise
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Solaris Integration
  • Apple Macintosh Support
  By offering a full service centralized source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that address the unique requirements of your business.

• Sophisticated Online Access Tools
  Protected remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise demand a costly personal service call. Effective online connectivity software and experienced engineers together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and remote network analysis.

• Support for Leading VPN Products
  Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.

• 24-hour Service for High Network Uptime
  For small organizations with vital applications, Progent can provide round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure high network uptime.

• Help Desk Call Center
  Progent's Help Desk support services are designed especially for budget-constrained small companies whose workers require immediate access to a Help Desk service with effective telephone support and full escalation ability.

Advantages of Progent's Network Help for Small Organizations in Los Angeles
Progent's remote network troubleshooting services allow your City# small company to enjoy the advantages of on-call, expert network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

• Convenient virtual extension of your on-site IT resources
  With most small offices in Los Angeles or anywhere in California, nearby network service resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, major troubles sometimes spring up when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service people. In these instances, Progent's on-call support specialists provide a convenient, fast, and affordable way to augment your local resources and to transfer useful knowledge to increase your ability to resolve future issues locally.

• Reduced Reliance on Individual Service Providers
  For IT maintenance, small businesses often depend on independent freelance service providers. Although independent service people carry smaller overhead than big service organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system remains up and running.

• Build a Solid Basis for Seamless Expansion
  New organizations typically start with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a weak foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such poorly built systems need careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to deliver the solid foundation to meet vital business demands and facilitate downstream growth.

• Work with Solution Providers Rather Than Technology Resellers
  Small businesses need advice and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network engineer who is trying to sell a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of IT knowledge, refined remote support software, and understanding of enterprise networking allow small businesses to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over=stretched in-house resources.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Entire Range of Server Platforms
  Progent offers world-class expertise for Microsoft’s leading server platforms with services such as Windows Server 2003 integration, Microsoft Windows Server 2000 upgrades, Microsoft Windows NT upgrades, Exchange Server 2003 help, Exchange Server 5.5 and Exchange Server 2000 migration, and SQL 2005 consulting.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the forefront of IT support, executing a wide variety of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This means that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to resolve actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big invoices for fast fixes so you will not be tempted to permit minor problems to fester.

• Full Records of Delivered Services
  Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to each client. The practice of detailing and archiving service records results in more efficient service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service companies to offer 24x7 system tracking services powered by Microsoft Operations Manager. MOM causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability losses.

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.