Fast Remote Support for Los Angeles Information Networks
Immediate Online Help for Los Angeles SystemsFor businesses located in Los Angeles or anywhere in the state of California, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage because they possess the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more in incidental costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. In contrast to many online support companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to turn into large invoices. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes which allow the maximum level of effectiveness for online consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your environment without compromising network security.

Progent's proven service reporting application keeps extensive documentation of the support that Progent's clients have received. Progent's team engineers have access to the details of assistance rendered to every customer by any Progent engineer. This history of anomalies and fixes is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from vendors' in-house engineering staff so Progent's online service experts are able to arrive at the best solutions promptly.

Remote services available from Progent to customers in Los Angeles and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the budget to create an internal Help Desk but who require fast response from a reliable Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or modifying Call Center software products to handle the unique needs of your corporation, or adding occasional phone support staff to supplement your internal Help Desk group to deal with demanding scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals gives your customers in Los Angeles or anywhere in the state of California rapid access to an efficient technical support group with extensive background offering telephone-based consulting and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key enabler of company success, and Progent's intent is to solve and not just track network problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers online advanced engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Los Angeles, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your network support is proactive rather than reactive. By uncovering potential issues before they result in downtime, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support multiple platforms.
How Your Los Angeles Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Los Angeles or throughout the state of California, Progent's online network support engineers are ready to deliver effective and cost-effective system support the moment your business needs it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix computer problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Los Angeles organization relies on a regular freelance support technician or maintains a full time organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Los Angeles
Progent's online IT consulting services allow your Los Angeles business to realize the benefits of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most offices in Los Angeles or anywhere in California, local network service resources, whether made up of outside consultants or an in-house IT staff, can handle typical network problems. On the other hand, major troubles can spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these instances, Progent's online support professionals give you a convenient, fast, and budget-friendly way to supplement your local help and to pass on valuable knowledge to improve your capability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller offices often depend on individual freelance consultants. While independent consultants carry less internal costs than larger consulting companies and can often charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the absence of backup personnel may require your business to wait for assistance during an emergency. As your company grows, network downtime and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid fixes often get piled onto a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture that can deliver the stable foundation to meet critical business requirements and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complex array of product alternatives capable of promoting business success and enhancing productivity. They hardly need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the front lines of IT service, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The practice of documenting and organizing support activity results in more efficient service and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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