Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Fast Online Help for Los Angeles Computer Systems
Immediate Phone Support for Los Angeles SystemsFor businesses located in Los Angeles or anywhere in the state of California, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they have the practical background and are equipped with the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is especially important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed only for the support that you actually get. Unlike many online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where speedy. minor solutions somehow end up as major bills. Progent's penchant for handling problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested processes that permit the maximum degree of efficiency for remote technical support and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your company's environment without violating corporate security.

Progent's advanced service reporting application stores detailed histories for the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support provided to every customer by every engineer. This database of trouble tickets and fixes is stored as a readily retrievable support database that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft open up other extensive support databases and allow fast access to vendors' in-house engineering staff so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Online support services offered by Progent to clients in Los Angeles and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to create an in-house Call Center but who need quick communication with an effective Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your current organization, selecting or modifying Help Desk Call Center software products to meet the particular requirements of your company, or providing temporary online staff to supplement your existing Help Desk Call Center team during demanding events like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Los Angeles or anywhere in the state of California instant communication with a dependable technical support resource with years of background delivering phone consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's policy is to fix and not merely track technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in specific application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and training services, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so your network support is proactive rather than reactive. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a combination of platforms.
How Your Los Angeles Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Los Angeles or anywhere in the state of California, Progent's online network support specialists are ready to deliver professional and affordable IT help whenever your business requires it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Los Angeles company deals with a regular independent consultant or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to solve sudden system crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Organizations in Los Angeles
Progent's online support services allow your Los Angeles business to realize the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your local support resources
    With most organizations in Los Angeles or anywhere in California, local network support providers, whether represented by freelance consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, serious problems might occur when your regular support personnel are too busy or absent, and some problems may stem from technology that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts provide a convenient, quick, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to increase your ability to deal with future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller offices often rely on individual freelance consultants. Although freelance consultants have smaller overhead than larger support firms and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an emergency. As your business expands, system downtime and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an information system created on a modest budget. Without a strong infrastructure, band-aid repairs often get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the business. These poorly designed environments require careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet critical business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require advice and technical training to navigate through an ever more complex array of product alternatives capable of accelerating business growth and improving productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT expertise, refined support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, in the trenches of IT support, performing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.