Fast Remote Technical Support for Los Angeles Networks
Urgent Phone Technical Support for Los Angeles NetworksFor companies located in Los Angeles or anywhere in California, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the practical background and have access to the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support lowers direct expenses because service calls accumulate minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike many online support companies, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean model for billing prevent situations where fast repairs somehow end up as big invoices. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and proven processes that permit the highest level of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your company's environment without breaching corporate security.

Progent's proven customer support database system stores detailed records for all support that Progent's clients have been provided. Progent's team consultants have access to the history of services provided to every Progent customer by every Progent engineer. This history of issues and responses is stored as a readily retrievable internal database that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and formal relationships with key industry leaders including Cisco and Microsoft open up additional massive support databases and permit priority access to vendors' in-house product engineers so Progent's online service experts are able to come up with optimal solutions in the least time.

Online services available from Progent to businesses in Los Angeles and anywhere in the state of California include:

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the budget to create an internal Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option for the most difficult technical challenges, or be ready in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of experienced information technology experts gives your clients in Los Angeles or anywhere in the state of California fast communication with a dependable technical support group with extensive experience providing telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a major driver of company success, and Progent's intent is to solve and not simply document network problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote advanced engineering support and education in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Excel. For additional information on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Remote Network Monitoring Services
    Progent can provide businesses in Los Angeles, or anywhere in the state of California, remote computer system monitoring support powered by System Center Operations Manager, configured by Progent to suit your business so that your IT support is proactive and automated. By uncovering possible issues before they evolve into downtime, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or environments that incorporate a combination of operating systems.
How Your Los Angeles Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Los Angeles or throughout the state of California, Progent's phone-based network support specialists can deliver professional and affordable system help the instant your organization has to have it. More than 15 years of providing remote repair services has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Los Angeles office works with a regular independent support technician or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to address unexpected network crises or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Los Angeles
Progent's phone help, remote troubleshooting, network security consulting, and system administration services offer offices in Los Angeles or throughout the state of California unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of network service, performing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to each client. The practice of detailing and organizing service activity allows more efficient support and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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