Enterprise-class Online Consulting Services for BlackBerry Technology
BlackBerry Online Integration AssistanceSafe and uninterrupted access from handheld devices to email systems like Exchange, IBM Lotus Domino, or Novell GroupWise is now mandatory for businesses of any size who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the most popular solutions for building and administering mobile communications. However, maintaining productive BlackBerry systems is increasingly challenging due to the sophisticated mechanisms that exist to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified engineers are expert at providing remote consulting services for BlackBerry systems, lowering support expenses and taking care of problems more quickly than is feasible with traditional on-site service providers.

Progent maintains a seasoned team of online engineers certified to support networks that include products from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can help you to resolve challenging problems with your infrastructure. Progent's Apple qualified support staff can assist your business to interface Macs with your mobile connectivity solution and can provide support with iPhone and iPad integration. Progent's Linux consultants can offer expertise for supporting servers based on all leading versions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of practice areas allows Progent to act as a convenient solution for all consulting support required in multi-platform networks and avoids the blame game that small businesses commonly confront when looking for technical support.

Progent's IT security consultants have been awarded prestigious security credentials such as GIAC (Global Information Assurance Certification) and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two low-cost security penetration testing service packages that enable small companies to receive an independent network security evaluation from a Progent security engineer to determine possible weaknesses in the security posture you present inside and outside your security perimeter.

BlackBerry BES Server Technical Help
The BlackBerry BES Server gives businesses a single and safe source for integrating BlackBerry wireless devices into their email, groupware, and application environment. BlackBerry Enterprise Server allows mobile BlackBerry clients to connect to Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to achieve data consistency for applications such a calendars, contact lists, tasks, IM, and custom business programs. Thanks to BlackBerry BES Server integration with Microsoft Exchange Server, users with BlackBerry handsets have push-based access to Exchange messages as well as to instant messaging-capable software through Microsoft Live Communications Server and Microsoft Lync Server integration.

BlackBerry Enterprise Server Support Services

Progent's BlackBerry-certified consultants can help you plan, implement, and support BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry users, streamline the management of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

Progent's Online BlackBerry-Certified Technical Support is Fast and Economical
For companies in Louisville, Kentucky who need quick and economical access to a certified BlackBerry support professional, Progent delivers effective online assistance from a seasoned network support team who have delivered network solutions to organizations in each state in the country. (See Progent's customer testimonials.)

Remote support eliminates travel costs and lets engineers fix technical issues quickly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in all BlackBerry solutions and offer professional support in areas such as fixing synchronization problems, setting up BlackBerry Enterprise Server, and designing a secure, high-availability network architecture for BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help you to carry out common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can also help your company to resolve a wide range of problems associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote help for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support costs low and, by handling issues quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry engineer has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, implement access control lists, manage Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, repair, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements analysis, system design, installation planning and implementation, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry BES Server, help your organization to determine which management approach and hardware products meet your needs, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software versions, processors and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Expert
If you wish to ask Progent about consulting support for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.
















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