Enterprise-class Online Support Services for BlackBerry Technology
BlackBerry Online Configuration AssistanceSafe and reliable connectivity from mobile phones to collaborative messaging platforms like Exchange Server, Lotus Domino, or Groupwise is now a necessity for companies of any size who wish to optimize productivity. RIM's BlackBerry devices and the BlackBerry BES Server are among the premiere technologies for enabling and administering mobile communications. But, supporting efficient BlackBerry systems is increasingly challenging due to the sophisticated mechanisms available to meet the demand for world-class protection and non-stop operation. Progent's BlackBerry certified engineers are expert at delivering online consulting and support expertise for BlackBerry systems, reducing support costs and resolving problems more quickly than is possible with ordinary on-premises consulting.

Progent has a seasoned group of remote consultants qualified to maintain networks that incorporate products from all popular suppliers. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help you to resolve challenging problems with your network environment. Progent's Apple qualified specialists can assist your business to integrate Macintosh computers with your wireless communications solution and can provide support with iPhone integration and management. Progent's Linux engineers can offer assistance for supporting servers based on all leading implementations of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo. This breadth of support skills allows Progent to act as a convenient solution for consulting consulting needed in mixed-vendor networks and avoids the blame game that small organization often encounter when looking for computer support.

Progent's network security consultants have been awarded top security credentials including GIAC (Global Information Assurance Certification) and CISSP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of economical security vulnerability testing service bundles that allow small businesses to get a professional security evaluation from a Progent security engineer to uncover possible risks in the security profile you expose inside and outside your firewall.

BlackBerry BES Server Technical Help
The BlackBerry Enterprise Server (BES) offers companies a single and safe source for integrating BlackBerry smartphones into their email, collaboration, and application environment. BlackBerry Enterprise Server enables mobile BlackBerry users to connect to Microsoft Exchange Server, Lotus, or Groupwise messaging and to synchronize BlackBerry devices with PC desktops to ensure consistent information for collaborative programs such a calendars, address books, tasks, notes, and custom business software. Due to BlackBerry Enterprise Server support for Microsoft Exchange, users carrying BlackBerry smartphones can have push-based connectivity with Exchange messages as well as to IM-capable software via Microsoft Office Live Communications Server and Lync Server support.

BlackBerry BES Server Support

Progent's BlackBerry-qualified engineers can help you design, install, and support BlackBerry BES Server so that you improve the efficiency of BlackBerry clients, streamline the administration of a BlackBerry environment, and lower the cost of supporting a mobile workforce.

Progent's Online BlackBerry-Certified Technical Support is Fast and Affordable
For businesses in Louisville, Kentucky who require fast and affordable help from a qualified BlackBerry support professional, Progent provides efficient remote assistance from a veteran network support team who have provided network solutions to companies in every state in the United States. (See Progent's customer testimonials.)

Remote consulting services avoids travel expense and allows consultants to fix technical issues rapidly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and offer expert help in fields such as fixing synchronization issues, setting up BlackBerry Enterprise Server, and creating a secure, fault-tolerant network architecture for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can also help your company to troubleshoot a wide range of problems associated with synchronization, handset recognition, messaging consistency, web access, mobile connections, IM, desktop software configuration, and Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small business IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support expenses low and, by resolving issues quickly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to install and remove BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the MDS and IM, install access control lists, control Microsoft Exchange Server data flow, create, update, and assign WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements assessment, system design, deployment strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help you to determine which administration model and physical components meet your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions concerning options for software versions, server hardware and storage, network design, and application configuration.

To maximize system security, Progent's BlackBerry expert can help you to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security specialists to run network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to ask Progent about professional help for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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