Consulting and Technical Support for Research In Motion BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless smartphones from Research in Motion are one of the most successful solutions for achieving location-independent access to email, calendars, web applications, and other critical business data. As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations of any size, effective integration and support of BlackBerry solutions has become increasingly difficult. To deal with issues such as security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-qualified consultants who can assist small businesses to plan, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the need for an internal BlackBerry technology expert and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, combined with Progent's efficient online support capabilities, gives small businesses an affordable alternative for integrating RIM BlackBerry products seamlessly into their information system.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, set up streamlined administration utilities to help you monitor and support BlackBerry smartphones across your company, define security policies that make sense for your business, customize mobile software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered rapidly and safely.

Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of RIM BlackBerry wireless handsets, offering a centralized solution for controlling critical tasks such as smartphone deployment, upgrades, and deactivation and also providing a strong infrastructure for data protection and high availability. BlackBerry BES Server supports seamless communication between Microsoft Exchange, Groupwise, or Domino email servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server provides a wealth of security options starting with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in selecting degrees of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can assist you to select advanced security functions and activate them remotely. Examples of these over-the-air selectable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe data from a lost BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BES Server also provides flexibility in selecting how to prevent BlackBerry users from installing or running unsecure or prohibited programs. Progent can help you to select blocking techniques like:

  • List precisely which programs are allowed on the device
  • Block external programs from using persistent memory on the smartphone
  • Select which functions third-party programs can use on the device
  • Limit the types of access external software running on the BlackBerry smartphone can establish
  • Prevent all external software from being loaded or executed on the device

Professional BlackBerry Technical Support Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are accessible online to provide expert technical help to businesses in the Louisville area or throughout the state of Kentucky. Progent's seasoned online consulting team has helped IT organizations solve computer issues and cut support costs in each state in the United States and built a large base of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote assistance for a wide selection of technologies related to BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist you to carry out common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's certified experts can in addition help your company to troubleshoot a broad range of problems concerning synchronization, device recognition, messaging reconciliation, web access, wireless connections, IM, workstation software installation, and Desktop Redirector.

As a leader in delivering nationwide online consulting services for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support costs at a minimum and, by handling problems quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including resolving enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to select and implement sensible security configurations.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry consultant offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry device users on Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Professional
In order to ask Progent about consulting support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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