Overview of Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting and Integration ServicesMobile connectivity to email, contacts, schedules, and the web has become a critical feature of IT networks for businesses of all sizes. BlackBerry smartphones are among the most powerful solutions for achieving location-independent communications. However the infrastructure required to support BlackBerry smartphones has grown steadily more sophisticated as the pressure fault tolerance and rock-solid security has heightened. Progent's RIM qualified engineers specialize in providing small businesses world-class IT expertise and technical services that are affordable and effective.

Being a Microsoft Gold certified Partner with years of experience working with Microsoft Exchange Server, Progent's consultants can provide in-depth assistance in incorporating BlackBerry and Microsoft technology by offering services such as Exchange 2010 support and by offering complementary services like Microsoft Lync Server 2010 deployment and MS Office Communications Server consulting to manage IM and rich presence. Progent's Microsoft SQL 2016 consultants and Microsoft SQL Server 2014 experts can configure and repair your SQL system to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager experts can assist you to design backup and recovery processes to guard your messaging data and reduce productivity loss in case of a crash of your messaging system.

Progent also retains a large team of Cisco certified CCIE network engineers who are available remotely to offer expert assistance for architecting and repairing your company's network so that it supports your BlackBerry solution with enterprise levels of resilience, expandability, security, and manageability. Cisco Certified Internetwork Experts are elite networking gurus who earn this prestigious classification only as a result of thorough testing by Cisco. CCIEs are able to resolve the most intractable issues associated with network design, implementation, repair, and service.

Technical Help for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software allows Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted in wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a broad variety of key management jobs that span from BlackBerry setup and updates to wireless security and fault tolerance.

BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified consultants can assist you to use BlackBerry Enterprise Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user and group settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-certified consultants can also help you to utilize BlackBerry BES Server to perform important tasks not supported by the less advanced BES Server Express. These procedures include:

  • Install and manage BES Server's fault-tolerant infrastructure using virtualization
  • Deploy BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Monitor and analyze the overall health of your BlackBerry system

Professional RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are available online to deliver expert assistance to businesses in the Louisville region or anywhere in the state of Kentucky. Progent's experienced remote consulting team has helped IT organizations solve network issues and reduce support expenses in every state in the United States and built a large following of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide remote help for a wide array of technologies associated with RIM BlackBerry software and devices such as synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help you to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's seasoned service professionals can also help your company to troubleshoot a broad array of issues associated with synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, desktop software configuration, and Desktop Redirector.

As a top innovator in providing nationwide remote consulting services for small business IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support expenses low and, by dealing with problems quickly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as resolving enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to select and install appropriate security options.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange.

Call or Email Progent for Assistance from a BlackBerry-Certified Specialist
If you wish to contact Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.

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