Remote Computer Network Support for Louisville Small Business Computer Networks
For small businesses and startups in Louisville or anywhere in the state of Kentucky, Progent's online computer support specialists are ready to provide effective and affordable system support the instant your organization requires it. Long experience delivering online repair services has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access tools to fix network problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Louisville company deals with a local independent support technician or employs an in-house IT staff that know how to handle day-to-day computer issues, Progent’s Microsoft certified engineers provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to solve sudden system emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Services for Louisville
Progent's online support, remote troubleshooting, network security consulting, and system administration services offer small businesses in Louisville or throughout the state of Kentucky the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your small business world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:
Immediate Telephone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to small businesses in Louisville and is also ideal for networks in geographic regions of Kentucky that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide range of Microsoft support tools, technical databases, and on-going education.
Per Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for phone service and requires no ongoing subscription fee. This keeps you from facing big invoices for simple repairs.
Availability of Cisco Certified Network Infrastructure Professionals
As a Certified Partner for Cisco Systems, Progent offers the services of on-staff professionals who have expertise in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure infrastructure for fixed and mobile networking.
Application Experts Consulting
Progent's basic consulting services consist of system integration, MS Exchange expertise, network security design, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support for critical business applications. Help available from the Application Experts staff includes:
By providing a full service centralized resource for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive IT solutions that match the specific requirements of your business.
Advanced Online Connectivity Software
Secure online access permits Progent's service experts to observe precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive onsite service call. Effective online connectivity tools and expert engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online support and automated system analysis.
Support for Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
24x7 Support for Maximum System Availability
For small offices with line-of-business applications, Progent can provide round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure high network availability.
Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained small organizations whose workers need instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
Advantages of Progent's Network Help for Small Organizations in Louisville
Progent's online IT consulting services enable your City# small business to enjoy the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater strategic value by being more available, efficient, and protected. Advantages to your company include:
Convenient virtual expansion of your on-site support resources
With most small businesses in Louisville or anywhere in Kentucky, local network support resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, major troubles might strike when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local service people. In these situations, Progent's on-call service experts offer an easy, fast, and affordable way to augment your local help and to convey valuable information to increase your capability to handle downstream problems locally.
Less Reliance on Freelance Consultants
For network maintenance, small offices commonly rely on individual freelance service providers. While freelance consultants have smaller overhead than big service companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your business to wait for assistance during an IT crisis. As your small business grows, system unavailability and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network stays available.
Create a Scalable Basis for Smooth Expansion
New businesses typically begin with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get piled onto a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These poorly built environments need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the stable foundation to meet current business requirements and ease future growth.
Interact with Problem Solvers Rather Than Technology Resellers
Small companies require guidance and technical education to negotiate an ever more complicated maze of product alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product sales can lead to a situation where the proposed
solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of corporate IT allow small businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the forefront of IT support, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This means that you get not only expert technical help, but also a support engineer with field-tested methods for using technical knowledge to solve actual network problems efficiently.
Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to each customer. The practice of detailing and organizing service records results in more efficient service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Remote Network Monitoring with Microsoft MOM
Progent is one of the only support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. This package allows your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.
For medium-size companies looking for network consulting services, Progent can deliver an array of options such as local help, remote assistance, off-site Help Desk, round-the-clock support with automatic system monitoring, emergency staff augmentation, business relocation support, software development, and expert consulting. For medium-size companies in California or other areas covered by Progent's field engineers, Progent provides expert in-person help for fixing network problems quickly and economically.
Progent offers several basic kinds of Helpdesk services : Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft Gold Certified Partner and Progent's Help Desk team of certified Microsoft professionals gives your customers easy access to a reliable support resource with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a solid contributor to company productivity. Progent's goal is to fix rather than simply record problems.
If you are producing UNIX-based software on a network that has Windows-based processors, PCs, and office productivity products, Progent offers full-service information technology outsourcing that allows you to focus on your area of high-value expertise without the constant distraction of managing your company information system. Through the use of automated server monitoring and by providing remote and on-site support when your business needs it, Progent represents an affordable alternative for maintaining an IT network that provides excellent availability, security, and performance. Progent's developer support offerings include full-service it outsourcing, virtual server infrastructure, online and in-personservice and repair, 24x7 monitoring services, and help desk support.
Progent offers easy, immediate, and cost-effective access to registered CCIE support professionals. Cisco Certified Internetwork Experts are elite networking gurus who earn this top-level certification only after thorough testing by Cisco Systems. CCIEs can handle the most complex problems surrounding network planning, integration, repair, and maintenance. Progent’s CCIE experts cooperate closely with Cisco engineers in analyzing problems with Cisco's IOS software and devising workarounds or obtaining patches to correct anomalies. Progent offers quick access to a CCIE by telephone so you are able to get instant help for tough network troubles that are affecting business efficiency but are beyond the scope of your local IT service resources. Progent's CCIE support professionals can link to your network via advanced remote support tools in order to provide timely and affordable analysis and repair of urgent network problems.
E-Mail Guard is Progent's economical anti-spam and antivirus service that gives small businesses enterprise-quality protection against spam, viruses, DHA attacks, and other forms of e-mail-based attacks on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a full library of web-based antispam and virus protection services that stop email assaults before they can breech the company firewall. Perimeter Manager also lets administrators track and control their e-mail application, irrespective of server platform, hardware type, or geographic location.
Microsoft CRM helps mid-market businesses build positive client relationships. Integrated Sales and Customer Service components enable employees to share data to help promote selling success and offer steady, effective customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to back MS CRM, and Progent's Experts Team can supply your San Francisco Bay Area company with a certified MS CRM consultant who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service databases.
Progent’s experienced Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack protection, and secure access services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform,eliminating possible OS-specific security gaps.
Progent’s Cisco Voice Over IP professionals can provide experienced evaluation, deployment and troubleshooting help for Cisco VoIP products. Cisco AVVID technology provides the foundation and tools for building a single converged system that can handle voice, video, and data traffic simultaneously. AVVID provides this functionality while preserving a high level of network availability, Quality of Service, and protection. Important benefits of IP communications systems based on Cisco AVVID VoIP architecture include a flexible, open migration ability that permits you to select IP Communications products that address your existing needs, while providing a smooth path for speeding up IP adoption, Quality of Service structures that help deliver high voice quality through close control of delay, loss and jitter, and system administration tools that support system administration, operations, troubleshooting, configuring, fault tracking, and element management. Progent’s Cisco-certified technology experts can help you design a reliable VoIP solution built around Cisco IP PBX and Cisco IP Telephony products. Progent’s VoIP consultants can show you how to select and deploy Cisco software that makes sense for your small or medium size business, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Progent provides customers the services of consultants who have earned some of the computer industry's most prestigious credentials. Progent believes that clients have the right to know that their computer support professionals have formal testing plus broad real-world backgrounds so that Progent's clients can engage Progent's support with trust. Often, vendor credentials like the CCIE confers privileges for significantly better vendor help than is offered to non-certified consultants, allowing Progent to deliver clients a higher level of IT service. In addition, major certifications such as CISM or CISSP for IT security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the services of accredited IT experts.
Progent offers consulting expertise for WatchGuard Firewall security appliances such as the Firefox X Core family of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall security appliance that aligns with your network protection strategy and fits your IT budget. Progent can also assist you to integrate WatchGuard Firewall and SSL VPN devices with security technology from other vendors and offer a convenient source for network support, education, and security expertise.
NextWeb offers business class fixed wireless connectivity that can be installed in days rather than weeks. NextWeb offers a selection of wireless data transports including NextWeb wireless T1, wireless DS3, and special event wireless broadband connections. Progent has an agency agreement with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to show you how to incorporate NextWeb wireless data services to build an enterprise-class, cohesive communications solution on a down-to-earth budget.
Mid-sized businesses can derive all the benefits of Microsoft Operations Manager and have fast access to Progent’s Microsoft and Cisco certified network support experts. Thanks to Progent's economically priced network service packages, mid-size organizations can select a simple MOM-based co-sourcing package with server monitoring, automated alerts, comprehensive system analysis, Help Desk support, and online service. For businesses with mission-critical environments who need high availability networking, Progent can provide a complete round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer medium-size company networks enterprise-class reliability, security and performance.
Progent's certified System Center Data Protection Manager support professionals can assist you to develop an effective business continuity strategy, design an affordable fault-tolerant network infrastructure, configure a DPM-based backup and restore system, thoroughly test your DPM system, educate your IT personnel or regular consultants how to manage Data Protection Manager, or provide complete information technology outsourcing including remote housing of Microsoft Data Protection Manager machines in Progent's secure data center.
