Immediate Online Troubleshooting for Louisville Computer Systems
Urgent Remote Help for Louisville NetworksFor organizations located in Louisville or anywhere in the state of Kentucky, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to solve the majority of information system issues rapidly. Efficient support reduces direct expenses since service calls use up fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to interface to your company's system remotely without compromising corporate security.

Progent's advanced customer support reporting system stores detailed histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of all help rendered to each client by every consultant. This history of trouble tickets and repairs is structured as an easily retrievable support database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft open up other massive support databases and allow priority response from vendors' in-house support staff so Progent's online consulting specialists can determine the best resolutions quickly.

Remote support services available from Progent to clients in Louisville and anywhere in the state of Kentucky include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Call Center programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to create an in-house Help Desk Call Center but who require fast access to a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent addition to your existing Call Center team. Progent's Virtual Help Desk can act as a an escalation option to handle the most difficult network issues, or be ready in hectic situations when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Louisville or anywhere in the state of Kentucky quick assistance from an effective support resource with substantial background offering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a crucial driver of business success, and Progent's goal is to fix and not simply document technical problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Louisville, or anywhere in the state of Kentucky, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive and automated. By exposing possible problems before they expand into network outages, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a mix of platforms.
How Your Louisville Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Louisville or anywhere in the state of Kentucky, Progent's online computer support specialists are ready to provide expert and affordable system support the moment your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix network problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Louisville company works with a regular independent consultant or employs an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to address unexpected network emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Louisville
Progent's online IT consulting services allow your Louisville organization to experience the benefits of timely, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in Louisville or anywhere in Kentucky, local network support resources, whether made up of independent consultants or an in-house IT staff, can resolve the majority of network issues. On the other hand, major troubles may occur when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's on-call service specialists provide a convenient, quick, and economical solution to supplement your regular help and to pass on useful knowledge to increase your ability to handle downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller organizations often rely on individual freelance service providers. Although independent service people have smaller internal costs than big service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of reserve personnel may force your company to go without help during an emergency. As your business expands, system downtime and trouble with critical software are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service experts to insure your IT system remains up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses often begin with an IT architecture created on a shoestring budget. Lacking a robust framework, slap-dash repairs can get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These poorly designed systems require careful analysis, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to provide the stable foundation to meet vital business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of technology options capable of promoting business success and improving efficiency. They hardly need a network consultant who is motivated to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 upgrades, SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to every client. The discipline of detailing and archiving service activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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