Urgent Phone Consulting for Louisville UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Louisville or anywhere in the state of Kentucky, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's online support engineers offer exceptional value because they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where fast fixes somehow end up as substantial tabs. Progent's skill at handling problems quickly translates into your business saving money.

Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes that promote the highest level of efficiency for online engineering help and troubleshooting for small and midsize business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's online support team to interface to your company's environment remotely without violating system security.

Progent's highly evolved technical support database application stores comprehensive histories describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of services rendered to every Progent client by any Progent engineer. This database of issues and resolutions is structured as an easily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' in-house product engineers with the result that Progent's online service specialists can determine the most efficient solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Mac OS X Computer Help from Progent
To access Progent's phone services in Louisville or anywhere in Kentucky or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote technical service engineers offer certified skills in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to resolve virtually any problem that may crop up in a small company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services provided by Progent to customers in Louisville and throughout the state of Kentucky include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote consulting services address a broad range of information technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy management, and migration from older systems to current Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems affecting UNIX/Linux systems powered by leading derivatives of UNIX including:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for Louisville, KentuckyThe Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and indicates a person's network technology knowledge at the expert level. CCIEs know how to resolve even the most difficult challenges associated with network infrastructure planning, integration, administration, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating program patches. CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to resolve even the most difficult problems quickly. In many cases, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few support firms make CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco CCIE so you can receive timely assistance for serious network issues that are lowering business efficiency but are beyond the experience of your regular computer support providers. Progent's Cisco CCIE consultants can interface to your environment using advanced on-line troubleshooting tools to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.

  • Authorized Microsoft Windows Support
    MS Windows Experts for Louisville, KentuckyProgent's Microsoft-qualified online service professionals offer computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the assistance of support professionals who can help your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2013 design, Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop services such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Qualified System Security Experts for Louisville, KentuckyProgent's accredited CISSP and ISSAP security consultants offer a range of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly after a serious breach. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile access; securing your messaging system against spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small organizations who lack the money or time to assemble and manage an internal Help Desk but who want fast communication with an effective Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent supplement to your existing Help Desk organization. Progent's Virtual Call Center can operate as an escalation alternative to handle complex computer system issues, or be ready in those situations when your ordinary service providers are swamped.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or improving your current one, identifying or enhancing Call Center software to meet the special demands of your corporation, or providing temporary online personnel to supplement your existing Call Center resources during high-demand events such as software transitions, major updates, or rolling out new applications.

    Progent's Call Center staff of experienced information technology professionals provides your clients in Louisville or anywhere in the state of Kentucky rapid contact with a large support resource with extensive background providing phone consulting and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a solid enabler of business productivity, and Progent's target is to solve and not just report IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based professional engineering support and training in special business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Word, and Excel. To find out more about Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can nurture the imaginative aspect of Macintosh systems by delivering remote help support and training in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or integrating an audio/video production facility.

    Online Network Monitoring Support
    Progent offers businesses in Louisville, or anywhere in the state of Kentucky, remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your network maintenance is proactive and automated. By detecting looming problems before they result in network outages, automated monitoring can head off stressful and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or environments based on a combination of platforms.

How Your Louisville Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.

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