Urgent Remote Consulting for Louisville UNIX, Linux, or Sun Solaris NetworksFor small companies located in Louisville or anywhere in the state of Kentucky, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote support engineers represent exceptional leverage because they have the practical background and the sophisticated technology to solve most network problems quickly. Efficient support reduces direct costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, idle workers, and de-focused executives.

Progent's billing model for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many online service organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from scenarios where fast repairs manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently results in your business saving cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of optimized tools and proven methodologies which allow the maximum level of effectiveness for online help and troubleshooting for small company information systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your company's environment remotely without violating network security.

Progent's sophisticated service reporting system maintains thorough records of all support that Progent's clients have been provided. Progent's team service personnel have access to the details of all help delivered to each client by every Progent consultant. This database of problems and solutions is organized as an easily exploitable support database that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service experts can find the most efficient resolutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Louisville or anywhere in Kentucky or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's remote support engineers have certified skills in an extensive array of technologies. This broad range of technical skills permits Progent's engineers to resolve almost any problem that may crop up in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to businesses with multi-platform environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Online technical support services provided by Progent to companies in Louisville and throughout the state of Kentucky include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of computer technology including network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older systems to current MS Windows or Linux solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer emergency remote help for resolving anomalies within UNIX/Linux networks powered by popular variants of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Consultants for Louisville, KentuckyThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and indicates a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most difficult problems occurring in network design, integration, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value since their broad experience allows them to find solutions for the most difficult problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can get timely support for complex network problems that are hurting worker productivity but are beyond the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of state-of-the-art remote support tools to provide quick, secure, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Windows Experts
    Microsoft Windows Expertise for Louisville, KentuckyProgent's Microsoft-qualified remote service experts offer computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2013 design, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide range of online desktop support including Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified Network Security Experts
    CISSP Certified Network Security Experts for Louisville, KentuckyProgent's accredited CISSP and ISSAP security consultants offer a range of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly following a serious breach. Security solutions offered by Progent include: in depth network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies often request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk support alternatives for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small organizations who don't have the resources to create an internal Call Center but who want quick communication with an effective Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Help Desk can act as an escalation option for the toughest technical problems, or be available in overflow instances when your regular resources are swamped.

    Progent's Help Desk consulting support can support you in establishing an effective new Help Desk or revamping your existing organization, identifying or enhancing Help Desk Call Center software to address the unique requirements of your company, or providing temporary online personnel to supplement your in-house Help Desk resources to deal with demanding situations like software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned information technology professionals offers your clients in Louisville or anywhere in the state of Kentucky fast contact with a large technical support group with years of background providing phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center perception as a solid driver of company performance, and Progent's policy is to resolve rather than simply annotate technical problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group provides remote professional engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as CRM, MS Office Project, MS Word, and MS Office Excel. To learn more concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac experts can promote the artistic aspect of Mac environments by providing remote help support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio/video or integrating an audio/video production lab.

    Online Network Monitoring Support
    Progent offers businesses in Louisville, or anywhere in the state of Kentucky, remote network and server monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your computer support is proactive and automated. By spotting emerging problems before they cause full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that support multiple platforms.

How Your Louisville Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.

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