Fast Remote Consulting for Louisville UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Louisville or anywhere in the state of Kentucky, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most network issues quickly. Efficient support reduces immediate expenses since solutions take up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote support is structured to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick repairs manage to end up as substantial bills. Progent's penchant for solving problems quickly results in your business spending less cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online engineering help and repair for small business IT systems. Progent offers safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's online support team to access your system remotely without breaching corporate security.

Progent's highly evolved customer support database system includes extensive documentation for all support that Progent's clients have received. Progent's team consultants have access to the specifics of all help provided to every client by any Progent consultant. This history of issues and solutions is stored as a conveniently retrievable support knowledge base that permits Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available additional extensive support databases and allow quick response from manufacturers' in-house engineering staff so Progent's online service specialists can determine the best resolutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Louisville or anywhere in Kentucky or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical service experts possess certified skills in a comprehensive set of disciplines. This wide range of IT skills permits Progent's engineers to manage practically any problem likely to occur in a small company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To support companies with mixed-platform networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and ISSAP consultants.

Online support services Offered by Progent to small businesses in Louisville and anywhere in the state of Kentucky include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of computer technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent online help for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:

    Major Linux platforms for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Engineers for Louisville, KentuckyThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most complex problems surrounding network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience enables them to solve the most complex problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Few service organizations make CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive urgent help for severe network infrastructure problems that are impacting worker productivity but are outside the comfort zone of your ordinary network service group or consultant. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest on-line troubleshooting technology in order to provide fast, secure, and economical diagnosis and repair. Progent's CCIEs offer expertise in the entire range of Cisco's popular family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified Windows Expertise
    MS Windows Support for Louisville, KentuckyProgent's Microsoft-certified remote support engineers offer computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of remote desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified System Security Specialists for Louisville, KentuckyProgent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate quickly following a serious breach. Security support services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Call Center service options for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick access to a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk can act as an escalation alternative to resolve the toughest computer system challenges, or be ready in those instances when your ordinary support engineers are swamped.

    Progent's Help Desk consulting support can guide you in building an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk software products to address the unique demands of your business, or providing occasional phone support personnel to supplement your internal Help Desk Call Center team during unusually busy situations such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your computer users in Louisville or anywhere in the state of Kentucky quick access to an efficient network service resource with extensive background offering phone help and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business efficiency, and Progent's target is to fix rather than just record network issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications including CRM, MS Project, Microsoft Word, and Excel. To read more information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac experts can support the creative aspect of Mac environments by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common procedures like capturing or digitizing audio/video or configuring an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Louisville, or anywhere in the state of Kentucky, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into full-scale emergencies, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems based on a mix of platforms.

How Your Louisville Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.

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