Fast Remote Consulting for Louisville UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Louisville or anywhere in Kentucky, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve most information system problems rapidly. This reduces direct expenses because service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's pricing policy for remote support is structured to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you owe just for the support that you receive. Unlike typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where fast fixes somehow end up as large bills. Progent's penchant for solving problems efficiently translates into your company saving cash.

Progent's Online Service Technologies
Over time, Progent has developed an arsenal of customized technologies and field-proven processes that ensure the maximum level of effectiveness for online engineering help and repair for small business computer networks. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to link to your system without breaching network security.

Progent's sophisticated service reporting system maintains extensive documentation of the support that Progent's clients have been provided. Progent's staff engineers have the benefit of the details of services rendered to each customer by any consultant. This database of trouble tickets and fixes is structured as a readily exploitable internal knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and close partnerships with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's online service experts are able to find the most efficient resolutions quickly.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone services in Louisville or anywhere in Kentucky or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote consulting experts have certified skills in an extensive set of disciplines. This broad scope of IT skills permits Progent's engineers to address practically any problem that may take place in a small business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-operating system environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support provided by Progent to companies in Louisville and throughout the state of Kentucky include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad range of computer technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and transitioning from older systems to current Windows or Linux environments. Progent's team-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based assistance for troubleshooting problems within UNIX/Linux networks based on popular variants of UNIX such as:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Louisville, KentuckyThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and validates a consultant's technical knowledge at the expert level. CCIEs know how to deal with the most complex issues occurring in network infrastructure design, installation, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs are an excellent value because their broad expertise allows them to resolve the most intractable problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes. Few support organizations make CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get urgent support for serious network infrastructure problems that are hurting worker productivity but are not within the comfort zone of your regular network support providers. Progent's Cisco CCIE engineers can communicate with your environment using sophisticated remote troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair. Progent's CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    Windows Support for Louisville, KentuckyProgent's Microsoft-certified online support professionals can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also offers a full array of remote desktop support including Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Specialists for Louisville, KentuckyProgent's certified CISSP and ISSAP network security consultants can provide a variety of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recuperate quickly following a damaging penetration. Security services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special projects that small businesses often request. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for smaller companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require quick communication with an effective Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Call Center can serve as an escalation option for the toughest computer system problems, or be available in hectic situations when your regular support engineers are too busy.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk or revamping your existing organization, selecting or customizing Help Desk Call Center software products to meet the unique requirements of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk team during demanding scenarios such as software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned network professionals offers your computer users in Louisville or anywhere in the state of Kentucky immediate assistance from an efficient network service resource with extensive experience delivering telephone-based support and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company productivity, and Progent's target is to fix and not just record network problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, Office Word, and MS Office Excel. For more on Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the artistic aspect of Macintosh computing by providing remote consulting support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific procedures like capturing or digitizing audio or video or building an audio/video post production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Louisville, or anywhere in the state of Kentucky, online computer system monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing potential issues before they cause downtime, proactive monitoring can avoid disruptive and expensive network crises. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or networks based on multiple operating systems.

How Your Louisville Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.

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