UNIX, Linux, Sun Solaris, Mac OS X Online Consulting for
Louisville Small Company Information Networks
For small businesses located in Louisville or anywhere in Kentucky, Progent provides 24x7 remote support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and troubleshooting jobs.
Progent's online support services offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike many remote support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs somehow turn into major bills. Progent's penchant for handling technical issues quickly results in your business conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has refined an arsenal of customized technologies and field-proven processes which ensure the maximum degree of efficiency for online engineering help and repair for small business information systems. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to interface to your network remotely without violating network security.
Progent's advanced customer support reporting system keeps comprehensive records of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of services provided to every client by every Progent engineer. This history of anomalies and solutions is organized as a readily retrievable support database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and formal partnerships with major vendors including Cisco Systems and Microsoft make available additional extensive technical databases and to manufacturers' internal support staff so Progent's remote service engineers can arrive at optimal solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone support in Louisville or anywhere in Kentucky or to learn additional information about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's remote technical support engineers possess credentials in an extensive array of technologies. This broad range of capability permits Progent's consultants to address practically any problem that may take place in a small company network. Certificates held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
Remote services Offered by Progent to clients in Louisville and anywhere in the state of Kentucky include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a wide array of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help diagnosing problems affecting UNIX/Linux networks based on leading versions of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most difficult challenges occurring in network design, integration, administration, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software updates. CCIEs are an excellent value since their deep expertise enables them to fix even the most difficult problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to help small and medium sized companies. Progent offers quick phone access to a Cisco CCIE so you can get urgent support for complex network infrastructure issues that are lowering worker efficiency but are not within the scope of your regular network service group or consultant. Progent's CCIE engineers can connect to your network using sophisticated remote support technology in order to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Expertise Progent's Microsoft-qualified online service experts can provide computer system problem solving and IT help for the complete line of Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner network support firm and can provide your organization the services of consulting engineers who can show you how to integrate, maintain and manage the extensive suite of MS Servers including MS Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Services, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified Network Security Professionals Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quicky after a serious breach. Security consulting services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure from viruses, spam, and DHA attacks; and initiating 24x7 network monitoring.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
Call Center Support
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who lack the resources to create an internal Help Desk Call Center but who want quick communication with a reliable Help Desk with professional phone assistance plus the expertise to escalate complex problems to advanced engineers.
Progent’s Virtual Help Desk is designed for larger businesses and serves as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation resource for the toughest computer system issues, or be ready in those instances when your ordinary support engineers are swamped.
Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or enhancing your established organization, identifying or customizing Help Desk application software to handle the special demands of your business, or adding occasional online staff to work with your internal Call Center resources to deal with high-demand situations such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk staff of experienced network consultants gives your workers in Louisville or anywhere in the state of Kentucky quick contact with a reliable network service group with extensive background offering telephone-based support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's charter is to earn the Help Desk perception as a solid driver of company success, and Progent's policy is to fix rather than merely track network problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced engineering support and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including CRM, Project, Office Word, and Microsoft Excel. To learn more on Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can support the artistic elements of Apple Mac systems by delivering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio/video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Louisville, or anywhere in the state of Kentucky, remote computer system monitoring services based on Microsoft Operations Manage (MOM), adapted by Progent to accommodate your business so your IT support is proactive rather than reactive. By anticipating emerging problems before they cause crashes, system monitoring can minimize disruptive and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or networks that incorporate multiple operating systems.
How Your Louisville Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or email information@progent.com.
Progent is a Microsoft Gold Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Gold Certified Partners represent the elite Microsoft Business Partners who receive the highest customer satisfaction and are afforded the closest working relationship with Microsoft. The understanding, capabilities, and commitment required to earn the level of Microsoft Gold Certified Partner benefits Progent's clients by allowing Progent to offer your business better technical solutions for your information system.
Progent provides national urgent phone support and troubleshooting services for businesses who operate networks based on variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Online technical support offers optimum return for your IT budget by preserving user productivity and limiting the time billed for network analysis and repair. Sophisticated remote support utilities and experienced technicians and engineers allow Progent to handle the majority of network issues without wasting time and money by going to your location. In most of cases your network issues can be dealt with by telephone or via a combination of telephone help and online access. Progent can make available Cisco certified CCIE network experts and CISA and CISM certified security professionals to help with the most difficult system issues.
Progent's Solaris family consulting services offer small companies and developers support for administering and maintaining Sun Solaris environments that run with Microsoft-based technology. Progent offers your organization access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide range of experience provides you with a convenient single source to show you how to build and maintain a protected and reliable cross-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives including RedHat, SUSE Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent is a Certified Cisco Partner with expert certified engineers available to help you to deploy or troubleshoot Cisco networking solutions. Being a Registered Partner for Cisco, Progent offers the expertise of Progent's in-house CCIE-qualified specialists who have expertise in designing, implementing and troubleshooting networking environments powered by Cisco technology. Because Progent is also a Microsoft Gold Certified Partner and provides expert support for a broad range of commercial applications, Progent can help you find complete information technology solutions that maximize the business benefit of your information system. Cisco's industry-leading selection of connectivity hardware and software familiar to Progent includes PIX 500 Series and ASA 5500 Series firewalls, protected broadband and multi-function routers, Aironet wireless access points, voice over IP phones and systems, Cisco Catalyst switches, plus protection and VPN products.
Remote management cards give network administrators complete control of a server without the need for a personal presence. Using these server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and support a fault-tolerant business network that incorporates remote management cards and Progent can use these remote management cards to provide low-cost remote technical help. Progent has experience with a number of remote management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.
Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, in the trenches of IT support, performing a wide range of technical tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems efficiently.
If your office computer system combines UNIX, Linux or Solaris technology with Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your operating systems to coexist for easy administration, seamless information exchange, high reliability, superior throughput, and tight protection. Progent's UNIX and MS Windows integration support offerings include network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical help and repair, in-person technical support, and help desk call center support.
Disaster Recovery Plan Network Consulting Outsourcing
Progent's disaster recovery planning and business continuity consultants can help you create a disaster recovery strategy in case of an IT network catastrophe. Progent can help you define a comprehensive disaster recovery strategy that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, fault-tolerant network solution that addresses availability issues involving a wide array of infrastructure technologies and procedures.
Progent’s Microsoft certified consultants provide a variety of consulting services for Great Plains Business Software. Microsoft Business Solutions Great Plains is a Microsoft accounting package and corporate management solution built, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP 9.0, the latest edition of Microsoft financial software in the Microsoft Great Plains Accounting family, provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Great Plains is simple to install and integrate, and with its segmented approach you can purchase only the capability you currently require, with the ability to expand users and increase functionality in the future. Progent’s Microsoft Great Plains Software consulting engineers can help you install, customize and administer Microsoft Dynamics GP 9.0 as well as older versions of Great Plains such as Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Windows Server 2008 is a major step forward in making IT systems more secure and available, simpler to virtualize and manage, higher performing, and able to provide an improved platform for web hosting and development. Progent can assist your company benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering consulting, technical support, education, staffing, network monitoring, and security engineering services.
For small businesses located in Louisville or anywhere in Kentucky, Progent provides 24x7 remote support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. Progent also can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most difficult challenges occurring in network design, integration, administration, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software updates. CCIEs are an excellent value since their deep expertise enables them to fix even the most difficult problems quickly. In many instances, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Progent's Microsoft-qualified online service experts can provide computer system problem solving and IT help for the complete line of Microsoft server and application technology. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quicky after a serious breach. Security consulting services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure from viruses, spam, and DHA attacks; and initiating 24x7 network monitoring.
