Fast Remote Consulting for Louisville UNIX or Linux SystemsFor small and midsize companies located in Louisville or anywhere in the state of Kentucky, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security design and business continuity planning.

Progent's remote support services represent excellent value because they have the real-world background and the advanced tools to resolve most network problems quickly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.

Progent's pricing policy for online support is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from situations where fast repairs somehow end up as big bills. Progent's penchant for solving problems efficiently results in your company spending less cash.

Progent's Online Support Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the maximum degree of efficiency for remote technical support and troubleshooting for small business information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your network without violating corporate security.

Progent's sophisticated service reporting application includes extensive documentation of the service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services provided to each Progent customer by any Progent consultant. This database of trouble tickets and resolutions is structured as a quickly retrievable internal knowledge base that allows Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close partnerships with important technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's phone services in Louisville or anywhere in Kentucky or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online consulting engineers offer advanced credentials in an extensive set of disciplines. This broad range of capability allows Progent's engineers to address virtually any crisis that may crop up in a small company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help customers with multi-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services provided by Progent to companies in Louisville and anywhere in the state of Kentucky include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a wide spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy systems to current MS Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Infrastructure Engineers for Louisville, KentuckyThe Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can handle even the most difficult challenges surrounding network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness since their broad experience permits them to solve even the most difficult problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can get timely assistance for serious network problems that are hurting worker efficiency but are beyond the comfort zone of your local network maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your environment via state-of-the-art remote troubleshooting tools to perform fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for Louisville, KentuckyProgent's Microsoft-qualified remote service professionals can provide network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint 2013 application development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full array of remote PC desktop support including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified Network Security Consultants for Louisville, KentuckyProgent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to recover quickly after a damaging breach. Security consulting services available from Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile access; guarding your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who lack the money or time to build and maintain an internal Call Center but who need quick response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless supplement to your established Helpdesk organization. Progent's Virtual Call Center can serve as an escalation option to handle the most difficult computer system problems, or be available in those circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or enhancing your current one, selecting or customizing Help Desk software products to meet the unique needs of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center team to deal with unusually busy scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of experienced network professionals gives your customers in Louisville or anywhere in the state of Kentucky instant contact with an effective support resource with extensive background delivering telephone-based consulting and remote repair service for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a crucial contributor to company productivity, and Progent's goal is to fix and not merely track IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, MS Office Project, MS Word, and MS Excel. For more information on Progent's consulting, custom development, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can nurture the creative components of Mac systems by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio or video or establishing an audio/video production facility.

    Remote Network Monitoring Support
    Progent offers businesses in Louisville, or anywhere in the state of Kentucky, online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your computer support is proactive and automated. By anticipating looming trouble spots before they result in downtime, system monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft Windows systems, or networks that support multiple platforms.

How Your Louisville Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

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