Urgent Online Support for Louisville UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Louisville or anywhere in Kentucky, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent leverage because they have the real-world background and the advanced technology to solve most network issues rapidly. This lowers direct expenses since solutions take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives.

Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many online service organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to turn into major bills. Progent's skill at solving technical issues quickly translates into your business spending less cash.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the highest level of efficiency for remote technical support and troubleshooting for small company computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to communicate with your company's computer system remotely without breaching system security.

Progent's advanced service database system maintains comprehensive records for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of all help provided to every Progent client by every Progent engineer. This database of trouble tickets and fixes is organized as a readily exploitable proprietary database that allows Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can find optimal solutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Louisville or anywhere in Kentucky or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online technical service experts have advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills allows Progent's consultants to handle almost any crisis likely to take place in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To help businesses with multi-platform environments, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to customers in Louisville and throughout the state of Kentucky include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide range of information technology such as system architecture, messaging systems, network and operational security, UNIX and Windows integration, VMware products for server consolidation and easy management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can provide urgent online help for resolving problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Louisville, KentuckyThe Cisco CCIE credential is the premier recognition for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most intractable challenges surrounding network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise allows them to find solutions for even the most complex problems quickly. In common cases, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few support organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get immediate support for complex network infrastructure issues that are crippling worker productivity but are outside the comfort zone of your regular network service providers. Progent's Cisco-qualified CCIE support experts can connect to your network using the latest remote support technology to perform quick, safe, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized Windows Expertise
    Windows Support for Louisville, KentuckyProgent's Microsoft-certified online service engineers can provide computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server development, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online desktop support such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Certified Network Security Engineers for Louisville, KentuckyProgent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to clean up quickly after a serious penetration. Security support services offered by Progent cover thorough security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on time. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk service offerings for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for small businesses who lack the budget to support an in-house Call Center but who want fast communication with a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can operate as an escalation alternative to handle the toughest technical problems, or be available in those circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk or improving your current organization, identifying or enhancing Call Center software products to meet the special demands of your company, or adding occasional online staff to work with your internal Call Center group to deal with demanding scenarios such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran network professionals gives your computer users in Louisville or anywhere in the state of Kentucky quick assistance from a reliable support group with years of experience delivering telephone-based consulting and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a major driver of company performance, and Progent's target is to fix and not just annotate network issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group offers phone-based professional engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Word, and MS Excel. To find out more on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the imaginative aspect of Macintosh environments by delivering remote help services and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Louisville, or anywhere in the state of Kentucky, remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your network maintenance is proactive and automated. By spotting potential trouble spots before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support multiple operating systems.

How Your Louisville Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.

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