Urgent Remote Help for Louisville UNIX or Linux SystemsFor small businesses located in Louisville or anywhere in Kentucky, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's remote technical support services represent exceptional leverage because they have the real-world experience and the advanced technology to solve most network problems quickly. Efficient support reduces direct costs because solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related losses due to business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing model for remote help is designed to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to typical online service organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where quick fixes somehow turn into major bills. Progent's skill at dealing with technical issues efficiently results in your business spending less money.

Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies that promote the highest degree of efficiency for remote consulting and repair for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to interface to your computer system remotely without compromising corporate security.

Progent's advanced customer support reporting application keeps detailed documentation describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support provided to every Progent client by every Progent engineer. This database of trouble tickets and fixes is stored as an easily searchable support database that permits Progent's online support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with key technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from vendors' internal support staff so Progent's remote service experts can find optimal solutions in the least time.

Get Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's remote services in Louisville or anywhere in Kentucky or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's online consulting professionals have certified skills in an extensive array of technologies. This breadth of capability permits Progent's engineers to handle virtually any crisis likely to take place in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help companies with mixed-operating system networks, Progent also provides the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services provided by Progent to companies in Louisville and throughout the state of Kentucky include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a wide array of information technology such as network infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Louisville, KentuckyThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems associated with network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to solve even the most intractable problems rapidly. In common instances, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes. Few support providers make CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get urgent help for serious network issues that are impacting worker productivity but are outside the comfort zone of your local computer service resources. Progent's CCIE support experts can interface to your environment using sophisticated on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • Certified Windows Support
    Microsoft Windows Experts for Louisville, KentuckyProgent's Microsoft-qualified remote support experts can provide network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad array of remote desktop services including Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Certified System Security Specialists for Louisville, KentuckyProgent's qualified CISSP and ISSAP network security engineers can provide a variety of security services that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recover rapidly following a serious penetration. Security solutions available from Progent cover in depth security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the resources to create an internal Help Desk Call Center but who want fast response from a dependable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent supplement to your current Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation resource to resolve the most difficult computer system challenges, or be ready in hectic circumstances when your other service providers are swamped.

    Progent's Help Desk consulting support can assist you in building an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk application software to handle the unique needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources during unusually busy scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk team of seasoned network professionals provides your workers in Louisville or anywhere in the state of Kentucky fast contact with a dependable network service resource with substantial experience providing phone consulting and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a key contributor to company efficiency, and Progent's goal is to solve rather than simply track technical issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To read additional information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the artistic components of Macintosh systems by delivering remote help support and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio or video or building an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Louisville, or anywhere in the state of Kentucky, online computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your network support is proactive rather than reactive. By exposing potential trouble spots before they evolve into crashes, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Windows environments, or systems powered by a combination of OS platforms.

How Your Louisville Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.

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