Fast and Affordable Remote Technical Support for Louisville Information Networks
Immediate Remote Help for Louisville SystemsFor organizations located in Louisville or anywhere in the state of Kentucky, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve most network issues quickly. Efficient support reduces direct costs because service calls use up minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly important in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. Unlike many remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where fast fixes manage to turn into large tabs. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and proven methodologies which promote the highest degree of efficiency for remote consulting and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your system remotely without compromising corporate security.

Progent's powerful service database application stores extensive records of all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance delivered to every customer by any Progent engineer. This database of trouble tickets and solutions is organized as a quickly retrievable proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' internal support staff with the result that Progent's online service experts can find optimal solutions promptly.

Remote support offered by Progent to clients in Louisville and throughout the state of Kentucky include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the money or time to build and maintain an in-house Call Center but who want fast access to a reliable Help Desk with proficient telephone assistance plus the expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent extension of your existing Helpdesk team. Progent's Virtual Help Desk can operate as a an escalation option for complex network issues, or be available in those circumstances when your other resources are too busy.

    Progent's Help Desk staff of veteran information technology professionals gives your workers in Louisville or anywhere in the state of Kentucky quick assistance from a dependable support group with extensive experience delivering phone help and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's intent is to fix instead of simply document IT problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group offers remote advanced consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT support is proactive and automated. By uncovering looming trouble spots before they grow into crashes, remote monitoring can head off disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a variety of operating systems.
How Your Louisville Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Louisville or anywhere in the state of Kentucky, Progent's phone-based computer support specialists can deliver expert and cost-effective system help whenever your business requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Louisville office deals with a local independent support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to handle unexpected network crises or particularly tough integration problems.

Details of Progent's Online Network Support for Louisville
Progent's phone help, Internet-based repair, system security expertise, and system administration services give offices in Louisville or anywhere in the state of Kentucky unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your business world class network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT background, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Family of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 integration, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each customer. The discipline of documenting and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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