Fast Online Help for Louisville Information Networks
Immediate Phone Support for Louisville SystemsFor companies in Louisville or anywhere in Kentucky, Progent provides remote help for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with advanced security design and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly important for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike typical remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with scenarios where quick repairs manage to turn into big bills. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and field-tested methodologies that allow the highest level of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to access your network remotely without violating corporate security.

Progent's sophisticated service database system stores detailed histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services provided to each customer by every Progent consultant. This archive of anomalies and repairs is stored as a quickly searchable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's online service specialists can determine the best resolutions promptly.

Remote support services offered by Progent to customers in Louisville and throughout the state of Kentucky include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to create an internal Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option for the toughest technical issues, or be available in those situations when your ordinary support engineers are swamped.

    Progent's Call Center staff of veteran network experts provides your workers in Louisville or anywhere in the state of Kentucky instant communication with a dependable technical support resource with extensive experience providing phone support and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a major driver of business performance, and Progent's intent is to solve rather than just document IT issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Office Excel. For more on Progent's consulting, custom development, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting possible issues before they cause full-scale emergencies, system monitoring can avoid disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows networks, or systems powered by multiple platforms.
How Your Louisville Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online support with Windows, Apple Mac, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Louisville or throughout the state of Kentucky, Progent's online computer support engineers are ready to deliver expert and affordable system help the instant your organization requires it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Louisville business has a local freelance consultant or maintains a full time IT staff that can deal with typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to fix sudden system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Louisville
Progent's online technical help services enable your Louisville company to realize the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Louisville or anywhere in Kentucky, local network support providers, whether made up of outside consultants or an in-house IT staff, can resolve typical technical issues. However, major troubles might occur when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call support experts provide a convenient, quick, and economical way to supplement your regular resources and to pass on useful knowledge to improve your ability to handle downstream issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices commonly depend on independent freelance consultants. While independent service people have less overhead than big consulting firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an emergency. As your business expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup service experts to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an IT system implemented on a modest budget. Without a strong framework, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the organization. These badly built systems require proper assessment, smart long-term planning, and extensive technical knowledge to upgrade to a system architecture able to deliver the solid foundation to handle current business demands and simplify future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, refined support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, in the trenches of IT support, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Businesses who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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