Fast Remote Support for Louisville Computer Networks
Fast Remote Support for Louisville NetworksFor businesses located in Louisville or anywhere in the state of Kentucky, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced tools required to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick fixes somehow turn into substantial bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven methodologies which allow the highest degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to interface to your company's network remotely without breaching network security.

Progent's advanced customer support database system includes detailed documentation for all service that Progent's customers have received. Progent's authorized consultants have access to the details of assistance rendered to each Progent customer by any consultant. This history of issues and responses is structured as an easily exploitable support knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can arrive at optimal resolutions in the least time.

Online technical support services provided by Progent to customers in Louisville and anywhere in the state of Kentucky include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are intended for companies who don't have the resources to create an internal Help Desk Call Center but who want quick communication with a reliable Call Center with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless addition to your existing Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle complex technical problems, or be ready in overflow situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk staff of veteran information technology experts gives your workers in Louisville or anywhere in the state of Kentucky rapid communication with a dependable network service resource with extensive background providing phone support and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a major driver of business performance, and Progent's aim is to fix and not merely record IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides remote professional consulting support and training in key application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Louisville, or anywhere in the state of Kentucky, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so your computer maintenance is proactive rather than reactive. By anticipating potential problems before they grow into crashes, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on multiple operating systems.
How Your Louisville Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Louisville or anywhere in the state of Kentucky, Progent's phone-based computer support specialists can deliver professional and affordable IT support the moment your company needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Louisville company works with a local independent support technician or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to handle unexpected network crises or particularly tough integration projects.

Advantages of Progent's IT Support for Offices in Louisville
Progent's remote technical help services enable your Louisville organization to experience the benefits of timely, world-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater strategic worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most organizations in Louisville or anywhere in Kentucky, local computer support resources, whether represented by freelance consultants or a full-time maintenance staff, can deal with typical technical issues. However, IT crises sometimes occur when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these cases, Progent's on-call support professionals offer an easy, fast, and affordable way to augment your local resources and to transfer valuable information to improve your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses often rely on individual freelance consultants. Although independent service people carry smaller overhead than larger support firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your business grows, network downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains available.

  • Build a Solid Foundation for Seamless Growth
    Organizations typically begin with an information system created on a modest budget. Without a strong framework, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly built environments need proper analysis, smart long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to provide the stable foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical education to navigate through an ever more complicated array of technology alternatives capable of accelerating business success and improving productivity. Businesses do not need a computer consultant who is trying to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Range of Servers
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 integration, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every customer. The discipline of documenting and organizing service records allows more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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