Even if your Louisville small business has a local freelance support technician or employs a full time IT staff that know how to deal with the majority of network issues, Progent’s Microsoft certified engineers offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve unexpected network emergencies or especially complex integration problems.

Details of Progent's Online Network Services for Louisville
Progent's online help, remote repair, network security expertise, and system management services give small businesses in Louisville or anywhere in the state of Kentucky unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to small offices in Louisville and is also ideal for networks in more remote areas of Kentucky that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has access to a broad selection of Microsoft support tools, service information, and on-going education.

• Per Minute Billing to Minimize Expenses
  Progent offers online help on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for phone help and imposes no periodic retainer. This keeps you from paying big invoices for quick fixes.

• Access to Cisco Network Infrastructure Professionals
  As a Registered Partner for Cisco, Progent can provide the services of on-staff professionals who have skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for wireline and wireless networking.

• Application Experts Team
  Progent's basic consulting services include technology integration, MS Exchange Server consulting, network security design, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Help offered by the Application Experts Group covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Customer Relationship Management Help
  • Microsoft Office Project Expertise
  • MS Excel Programming
  • Microsoft Word Help
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Support
  By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that align with the unique needs of your company.

• State of the Art Remote Connectivity Tools
  Protected remote connectivity permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise require an expensive onsite visit. Effective remote connectivity tools and experienced technicians combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.

• Compatibility with Leading VPN Gateways
  Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.

• 24x7 Service for Maximum System Availability
  For small companies with line-of-business applications, Progent offers round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are designed specifically for budget-constrained small offices whose clients require immediate access to a Help Desk service with expert phone support and complete escalation ability.

Benefits of Progent's Network Help for Small Companies in Louisville
Progent's remote network troubleshooting services allow your City# small company to realize the benefits of immediate, world-class IT support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic worth by becoming more reliable, productive, and protected. Advantages to your company include:

• Seamless virtual expansion of your on-site IT resources
  For most small offices in Louisville or anywhere in Kentucky, nearby computer service providers, whether made up of freelance consultants or a full-time IT staff, can take care of the majority of network issues. However, IT crises sometimes spring up when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service specialists provide a convenient, fast, and budget-friendly solution to augment your local help and to convey useful information to improve your capability to handle downstream issues locally.

• Reduced Reliance on Individual Service Providers
  For network maintenance, small organizations often depend on independent freelance consultants. Although freelance consultants carry smaller overhead than big support organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your small business expands, system downtime and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your network is always up and running.

• Create a Solid Foundation for Seamless Expansion
  New organizations typically start with an IT architecture implemented on a modest budget. Without a strong framework, band-aid repairs often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built systems require careful assessment, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to provide the solid foundation to handle current business requirements and facilitate downstream expansion.

• Interact with Solution Providers Instead of Product Vendors
  Small companies require guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business success and improving productivity. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT knowledge, refined remote support tools, and understanding of corporate IT allow small companies to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over=stretched in-house resources.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Complete Range of Server Platforms
  Progent offers world-class expertise for Microsoft’s leading server products with services that include Windows Server 2003 expertise, Microsoft Windows 2000 Server upgrades, Microsoft Windows NT legacy support, Microsoft Exchange Server 2003 consulting, Exchange 5.5 Server and Exchange Server 2000 upgrades, and SQL 2005 integration.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the trenches of network service, performing a broad range of technical projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large bills for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to every customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on offering high-value skills where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. MOM causes your network support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.

How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.