Fast and Affordable Online Technical Support for Louisville Computer Systems
Immediate Phone Support for Louisville SystemsFor businesses located in Louisville or anywhere in Kentucky, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced tools needed to solve most network issues rapidly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike many remote service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where fast fixes somehow end up as large bills. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to interface to your computer system without violating system security.

Progent's sophisticated customer support reporting system keeps extensive documentation for the service that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance rendered to every Progent customer by any consultant. This database of problems and responses is organized as a readily accessible support database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and formal relationships with major vendors including Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' in-house engineering staff so Progent's online service experts can determine the most efficient resolutions in the least time.

Remote technical services available from Progent to customers in Louisville and throughout the state of Kentucky include:

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete major initiatives economically and on time. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the budget to create an internal Call Center but who want fast access to an efficient Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex problems to high-level consultants.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your current organization, identifying or modifying Call Center software products to meet the particular demands of your corporation, or providing temporary online personnel to supplement your in-house Call Center resources during high-demand events like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of seasoned information technology professionals offers your customers in Louisville or anywhere in the state of Kentucky immediate communication with a dependable support resource with substantial experience providing phone support and online repair service for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a major enabler of company efficiency, and Progent's intent is to solve rather than just annotate network problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Support
    Progent offers businesses in Louisville, or anywhere in the state of Kentucky, remote network monitoring support based on System Center Operations Manager, adapted by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they grow into crashes, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or systems based on a combination of platforms.
How Your Louisville Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Louisville or throughout the state of Kentucky, Progent's phone-based network support engineers can deliver effective and affordable IT support the moment your business requires it. More than 15 years of offering remote repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Louisville office works with a local freelance consultant or employs an in-house IT staff that can deal with typical computer issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected network emergencies or particularly complex integration problems.

Details of Progent's Remote Computer Support for Louisville
Progent's phone support, Internet-based repair, system security consulting, and network administration services give companies in Louisville or throughout the state of Kentucky unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of technical experience, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide world-class expertise for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during regular working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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