Fast Remote Technical Support for Louisville Information Networks
Fast Phone Consulting for Louisville SystemsFor businesses in Louisville or anywhere in Kentucky, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology required to solve the majority of information system problems quickly. This reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many online support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where quick repairs somehow end up as substantial bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies which promote the maximum degree of efficiency for remote technical support and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to communicate with your company's computer system without breaching corporate security.

Progent's advanced technical support database system maintains comprehensive histories describing the support that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance delivered to every Progent client by every Progent engineer. This database of problems and repairs is structured as a quickly searchable proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and formal partnerships with important industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at the most efficient resolutions quickly.

Online support available from Progent to clients in Louisville and anywhere in the state of Kentucky include:

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the resources to build and maintain an internal Help Desk but who require fast communication with a dependable Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your current Call Center team. Progent's Virtual Call Center can serve as a an escalation resource to resolve complex technical issues, or be ready in hectic instances when your other support engineers are swamped.

    Progent's Help Desk team of seasoned information technology consultants provides your computer users in Louisville or anywhere in the state of Kentucky instant access to an effective technical support resource with substantial experience offering phone help and remote diagnostics for networks powered by Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a key contributor to company success, and Progent's intent is to fix rather than simply document technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, MS Word, and Office Excel. To find out more information about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Louisville, or anywhere in the state of Kentucky, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your network support is proactive and automated. By spotting potential trouble spots before they cause downtime, automated monitoring can avoid disruptive and costly network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Windows environments, or systems based on multiple OS platforms.
How Your Louisville Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Louisville or anywhere in the state of Kentucky, Progent's phone-based network support specialists can provide expert and economical system support whenever your organization requires it. Long experience delivering remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Louisville office has a regular freelance consultant or maintains an in-house IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to solve sudden network crises or particularly challenging integration problems.

Benefits of Progent's IT Support for Organizations in Louisville
Progent's online technical help services allow your Louisville business to have the benefits of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most offices in Louisville or anywhere in Kentucky, local network support providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of technical problems. However, IT crises can strike when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local service technicians. In these situations, Progent's on-call service professionals offer an easy, fast, and economical way to augment your local resources and to pass on valuable information to improve your capability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance consultants. Although freelance service people have less internal costs than larger support firms and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of backup help may force your business to wait for assistance during an emergency. As your business expands, system unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service experts to insure your network remains available.

  • Build a Solid Basis for Seamless Expansion
    Organizations often begin with an IT system implemented on a modest budget. Without a strong framework, band-aid fixes can get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing efficiency. They hardly need a network engineer who is motivated to resell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of IT support, performing a broad range of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to each client. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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