Fast and Affordable Remote Help for Louisville Computer Networks
Fast Phone Help for Louisville SystemsFor organizations located in Louisville or anywhere in the state of Kentucky, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. This lowers direct costs because solutions use up minimal chargeable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and proven processes that permit the maximum level of efficiency for remote help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to communicate with your company's network remotely without violating system security.

Progent's sophisticated service database system keeps detailed histories of the service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance delivered to every Progent customer by any consultant. This archive of problems and repairs is stored as an easily exploitable proprietary knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine optimal resolutions quickly.

Remote support offered by Progent to clients in Louisville and anywhere in the state of Kentucky include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the resources to create an in-house Help Desk but who need quick response from an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent supplement to your existing Call Center organization. Progent's Virtual Call Center can act as a an escalation resource for the toughest network challenges, or be available in overflow circumstances when your regular support engineers are too busy.

    Progent's Call Center team of seasoned information technology consultants offers your clients in Louisville or anywhere in the state of Kentucky fast contact with a dependable technical support group with substantial experience delivering phone support and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business productivity, and Progent's target is to fix rather than simply annotate network issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team can supply remote and in-depth engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Louisville, or anywhere in the state of Kentucky, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they expand into crashes, system monitoring can ward off disruptive and costly service crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a variety of platforms.
How Your Louisville Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Louisville or anywhere in the state of Kentucky, Progent's phone-based network support engineers are ready to provide professional and economical system help the instant your business needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Louisville business deals with a local independent consultant or maintains an in-house organization that can deal with the majority of computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the experience to address unexpected system crises or particularly complex integration projects.

Features of Progent's Online Computer Services for Louisville
Progent's phone help, remote troubleshooting, system security consulting, and network administration services give companies in Louisville or throughout the state of Kentucky unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the front lines of IT service, performing a wide variety of IT tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each consultant to every customer. The practice of detailing and archiving service activity allows more effective service and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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