Fast Online Support for Louisville Information Networks
Fast Remote Consulting for Louisville SystemsFor organizations located in Louisville or anywhere in Kentucky, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to solve the majority of information system issues quickly. This lowers direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is particularly important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to many remote support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where quick repairs manage to end up as big tabs. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized technologies and field-tested processes that permit the highest level of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to link to your company's computer system remotely without violating system security.

Progent's proven customer support database system maintains extensive histories of the support that Progent's clients have been provided. Progent's staff engineers have access to the details of services rendered to every customer by every consultant. This database of problems and fixes is organized as a readily searchable proprietary knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast access to vendors' in-house product engineers so Progent's online service specialists can determine optimal resolutions in the least time.

Online support provided by Progent to customers in Louisville and throughout the state of Kentucky include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the resources to create an internal Call Center but who want quick communication with a reliable Help Desk Call Center with professional telephone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent extension of your established Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation option to handle complex network issues, or be ready in hectic instances when your ordinary resources are swamped.

    Progent's Help Desk Call Center staff of veteran network experts offers your computer users in Louisville or anywhere in the state of Kentucky instant contact with an efficient support resource with years of background providing phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a crucial driver of business success, and Progent's aim is to fix and not just record technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group provides online and in-depth consulting expertise and education in special application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Office Excel. To read more concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Louisville, or anywhere in the state of Kentucky, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so that your network maintenance is proactive and automated. By exposing potential issues before they evolve into downtime, automated monitoring can head off stressful and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or environments that incorporate a mix of OS platforms.
How Your Louisville Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Louisville or anywhere in the state of Kentucky, Progent's online network support engineers can deliver effective and economical system help the moment your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Louisville organization deals with a local independent consultant or maintains a full time IT staff that can handle common network issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve sudden network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Louisville
Progent's online IT consulting services enable your Louisville company to realize the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Louisville and throughout Kentucky, local computer service providers, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of network issues. On the other hand, IT crises sometimes occur when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these situations, Progent's online service professionals offer a convenient, fast, and budget-friendly way to augment your regular resources and to convey useful information to improve your capability to resolve future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. While freelance service people have smaller overhead than big service firms and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your business to go without help during an IT crisis. As your network grows, system unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often begin with an information system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a company grows, stability and expandability issues can impede the success of the business. These badly designed environments need proper analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet current business requirements and ease future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of technology options capable of accelerating business growth and improving efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of technical expertise, refined support tools, and understanding of corporate IT enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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