Fast Remote Technical Support for Louisville Computer Systems
Immediate Remote Support for Louisville SystemsFor businesses in Louisville or anywhere in Kentucky, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system problems quickly. This reduces direct costs because solutions use up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect expenses by minimizing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly important for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where fast fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and proven processes that promote the maximum degree of efficiency for remote consulting and repair for information systems of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to interface to your company's environment remotely without breaching corporate security.

Progent's sophisticated technical support database system maintains detailed records describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support rendered to every customer by every Progent consultant. This database of anomalies and solutions is stored as a conveniently searchable support knowledge base that allows Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote service experts are able to find the most efficient solutions quickly.

Online technical services offered by Progent to companies in Louisville and throughout the state of Kentucky include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top enterprises. The ProSight family of low-cost network monitoring and management services for small and mid-size businesses covers all critical aspects of modern networking including email content filtering, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight Systems Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop automated management services.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to execute critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who want quick access to an efficient Help Desk with proficient telephone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can operate as a an escalation resource for the toughest computer system issues, or be available in those circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Louisville or anywhere in the state of Kentucky instant access to a dependable support resource with years of experience offering phone support and remote repair service for computer environments powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a major driver of company success, and Progent's intent is to fix rather than simply document network problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote advanced engineering expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Louisville, or anywhere in the state of Kentucky, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive and automated. By spotting possible trouble spots before they result in downtime, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft environments, or networks powered by a combination of operating systems.
How Your Louisville Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Louisville or anywhere in the state of Kentucky, Progent's phone-based network support engineers can provide professional and economical IT support the moment your company has to have it. More than 15 years of providing online repair services has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to solve IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Louisville business relies on a local independent consultant or employs an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Organizations in Louisville
Progent's online IT consulting services allow your Louisville organization to experience the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    With most businesses in Louisville and throughout Kentucky, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can handle typical network problems. On the other hand, major troubles might spring up when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support specialists provide an easy, quick, and budget-friendly solution to augment your regular help and to transfer useful knowledge to improve your capability to deal with future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. While independent service people carry smaller overhead than larger consulting firms and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your network expands, system downtime and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses often start with an information system created on a modest budget. Lacking a strong framework, slap-dash fixes can get thrown onto a shaky foundation. When a company grows, stability and expandability issues can impede the success of the organization. Such badly designed environments need careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the stable foundation to meet critical business demands and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical training to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of technical experience, fine tuned support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional background, in the trenches of network service, performing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert IT capability, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.