Fast, Affordable Online Computer Support for Lowell, Massachusetts Small Businesses
For more than two decades, Progent has specialized in providing enterprise-class network support to clients who have small-business budgets. Progent has built a unique service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a substantial team of engineers accredited in a wide range of technical practice areas, a Help Desk service structure that promotes responsiveness and guarantees follow-up, a global group of remote troubleshooting experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on fixing technical issues in the least time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the technical skills of your internal network support group. Co-sourcing can save money and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified experts to assist your business to design and execute your cloud computing strategy.

Main Technologies Serviced by Progent for Lowell, Massachusetts Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco qualified CCIE network consultants and Apple Computer accredited engineers, Progent offers emergency assistance and low-cost remote consulting to Lowell, MA small businesses for a wide range of computer technologies including:

Support Delivery Alternatives Available for Lowell, Massachusetts Businesses
Progent has a variety of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's model for delivering network support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Contact Center Service Model ensures fast support, thorough service documentation, dependable follow-through, and strict expense monitoring for an array of network support delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to analyze and fix network issues without the expense or delay of on-premises support calls. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for new customers to accommodate urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out more details concerning Progent's remote network support services.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for on-site service visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from a professional Helpdesk with effective phone assistance, online repair capability, and enough technical strength for full escalation. Since smaller companies typically have tight IT budgets and can spare little executive bandwidth for handling network support tasks, Progent's Helpdesk Services can be the most cost-effective way to make sure that business information networks stay productive. Learn more details concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of world-class consultants who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, virtual server solutions, plus integration, customization and support for business programs including accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive software upgrades, longer term projects like business reporting application development and support, relational database software programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system management, or emergency services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and MS SQL to provide small businesses with higher levels of availability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, security and efficiency is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also easy for customers to migrate to a different support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed service, can handle the mixed- OS and non- standardized networks common with small companies, and retains control of the software licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can help with advanced security programs such as SIEM solutions to help companies meet industry standards and government mandates for IT data protection and incident reporting.

The breadth and size of Progent's consulting team bring a powerful array of benefits to customers wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, in the trenches of network support, performing a wide range of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for solving real-world IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids major invoices for fast fixes. An additional advantage of by-the-minute invoicing is that clients won't be tempted to allow simple problems to stay unaddressed until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and organizing support records results in more effective service and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Small companies who utilize freelance consultants or who employ in-house support staffs gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Lowell, Massachusetts company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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