Quick, Low-cost Online Computer Network Troubleshooting for Lowell, Massachusetts Small Companies
For over twenty years, Progent has focused on delivering enterprise-class IT support services to customers with small-business budgets. Progent has developed a powerful service system that features a streamlined, seamless virtual office network, custom online troubleshooting tools, a large team of engineers accredited in a wide range of IT practice areas, a Help Desk Call Center service model that promotes responsiveness and guarantees follow-up, a worldwide group of on-line support professionals, on-site support options for the majority of most zip codes in the United States, and a company ethos committed to resolving network issues in the shortest time and at the lowest cost to customers.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT service team. This can save money and help meet schedules for major IT initiatives like software design and development, disaster recovery planning, security evaluations, office consolidations, or software migrations.

Progent can also offer access to accredited experts to help your business to design and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent for Lowell, Massachusetts Business Networks
A Microsoft-certified Partner consulting firm that maintains a large team of Cisco CCIE network infrastructure consultants and Apple accredited consultants, Progent offers urgent assistance and low-cost online consulting to Lowell, MA small businesses for a broad range of computer technologies such as:

Service Delivery Alternatives for Lowell, Massachusetts Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing network support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough activity documentation, dependable follow-through, and strict cost control for an array of IT support delivery modes that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for new customers to address emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The response time for in-person support calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable access to a professional Helpdesk with effective telephone support, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited IT funds and can spare little executive bandwidth for handling network support, Progent's Contact Center Services can be the most cost-effective way to ensure that small business information systems are always productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, fault tolerant it system consulting, virtualization strategies, plus integration, customization and training for small business programs including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and massive software upgrades, extended projects such as management analytics software programming and support, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater levels of reliability, security, and performance than is possible with the type of internal data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, security and efficiency is continually monitored, and systems are consistently backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top level of availability and scalability but that is in addition easy for customers to migrate to another service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with complex security projects like SIEM solutions to help enterprises meet industry standards and government requirements for IT data security and reporting.

The scope and depth of Progent's consulting staff bring a powerful set of advantages to organizations wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the front lines of IT service, performing a wide range of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for solving real-world network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity does away with king-size invoices for quick solutions. Another benefit of granular pricing is that clients are less inclined to permit simple problems to stay unaddressed until they grow into major ones. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each customer. The practice of detailing and archiving service activity results in more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Small businesses who work with independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your Lowell, Massachusetts business needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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