Overview of Progent's Consulting Expertise for BlackBerry Solutions
RIM BlackBerry Consulting and Support ServicesWireless connectivity to messages, contacts, schedules, and the web has become a vital capability of information systems for companies of all types. BlackBerry handhelds are some of the most powerful solutions for achieving mobile communications. However the infrastructure required to support RIM BlackBerry smartphones has become steadily more sophisticated as the insistence on high availability and rock-solid security has increased. Progent's BlackBerry qualified consultants focus in delivering small companies enterprise-class network expertise and technical services that are affordable and effective.

Being a Microsoft Gold Partner with years of background working with Microsoft Exchange, Progent's consultants can give you access to broad expertise for incorporating RIM BlackBerry and Microsoft products by delivering support services such as Exchange 2010 Server consulting as well as by delivering related support services such as Lync Server deployment and Microsoft Office Communications Server consulting to help control Instant Messaging and rich presence. Progent's Microsoft SQL Server 2016 integration consultants and Microsoft SQL 2014 experts can configure and troubleshoot your SQL server to work optimally with BES Server, and Progent's Microsoft Data Protection Manager specialists can help you to develop archiving and recovery procedures to guard your messaging data and reduce productivity loss in case of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network consultants who are available online to offer advanced assistance for architecting and troubleshooting your network infrastructure so that it supports your BlackBerry system with a high degree of fault tolerance, expandability, security, and maintainability. CCIEs are recognized networking experts who are awarded this prestigious status only as a result of intense examination by Cisco. CCIEs are able to handle even the most complicated issues associated with network design, integration, repair, and support.

Consulting Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange Server, Domino, or Novell GroupWise users to send and receive emails that are encrypted in transit to provide optimum security. BES Server also streamlines a wide selection of critical administrative jobs ranging from BlackBerry configuration and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified consultants can show you how to use RIM BlackBerry BES Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Control client settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-qualified engineers can also assist your company to use BlackBerry BES Server to perform key tasks not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BlackBerry's high-availability architecture based on virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set specialized management roles
  • Automatically track and report on the health of your system

Progent's Online BlackBerry-Certified Support is Fast and Economical
For companies in Lubbock, Texas who require quick and economical access to a certified RIM BlackBerry support expert, Progent provides effective remote assistance from a seasoned support staff who have delivered IT solutions to organizations in every state in the United States. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and lets engineers solve problems quickly, so you minimize lost productivity. Progent's BlackBerry consultants have been awarded accreditations in all BlackBerry technologies and can provide expert support in areas such as fixing synchronization problems, deploying BlackBerry BES Server, and creating a secure, high-availability network architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, changing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can also assist you to resolve a broad array of issues concerning synchronization, device detection, email reconciliation, web browsing, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a leader in providing nationwide remote help for small business networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support costs at a minimum and, by handling issues quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and install appropriate security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a BlackBerry-Qualified Specialist
To ask Progent about engineering support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.
















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