Wireless Solutions for

Consulting and Technical Support for Research In Motion BlackBerry Solutions
BlackBerry wireless PDAs from Research in Motion are among the most popular products for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business information. As the sophistication of small company networks has increased, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for organizations of any size, effective deployment and support of RIM BlackBerry solutions has become more challenging. To address areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and company databases, small businesses often resort to external consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the need for an internal BlackBerry solutions specialist and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their business information system.

Progent's consultants can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration utilities to enable you to monitor and control BlackBerry devices across your company, recommend security policies that are right for your company, develop custom mobile software, and ensure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Consulting Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry smartphones, offering a centralized solution for handling critical tasks such as device deployment, upgrades, and retirement and also providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus email platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server features a variety of data protection capabilities beginning with advanced encryption of information transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in adjusting levels of security to meet the special needs of your company's environment. Progent's BlackBerry authorized consultants can help your company to select advanced security features and activate them wirelessly. Samples of these over-the-air selectable security settings are:

• Disable a device
• Erase data from a lost smartphone
• Disable Bluetooth functionality
• Activate built-in protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting how to keep mobile users from installing or executing unsecure or unauthorized applications. Progent can assist you to choose protective processes such as:

• List exactly which applications are allowed on the device
• Block third-party applications from allocating non-volatile memory on the smartphone
• Select which functions third-party applications can access on the device
• Limit the kinds of connections third-party applications running on the device can establish
• Block all external software from being loaded or executed on the device

Progent's Online BlackBerry-Qualified Support is Fast and Economical
For companies in Lubbock, Texas who need quick and economical access to an authorized BlackBerry support professional, Progent offers efficient online assistance from a veteran network support staff who have delivered IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Remote support avoids travel costs and lets engineers resolve problems rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry solutions and can provide expert help in areas including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can also assist you to troubleshoot a wide array of issues concerning synchronization, device recognition, messaging consistency, web access, mobile connections, IM, workstation software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote help for small office networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support costs at a minimum and, by dealing with issues quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, implementing wireless program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to use administration software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help your company to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, install push and pull access control lists, control Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a BlackBerry-Qualified Consultant
In order to ask Progent about engineering expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.