Enterprise-class Online Consulting and Support Services for BlackBerry Environments
BlackBerry Remote Troubleshooting SupportSafe and reliable connectivity from smartphones to collaborative messaging systems like Microsoft Exchange Server, Lotus, or Novell GroupWise is now a strategic requirement for businesses of any type who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are among the most popular solutions for enabling and managing wireless connectivity. However, maintaining productive BlackBerry systems is increasingly challenging because of the sophisticated tools that exist to meet the requirement for world-class protection and fault tolerance. Progent's BlackBerry qualified engineers are expert at providing online support services for BlackBerry environments, lowering support expenses and taking care of problems faster than is feasible via conventional on-premises service providers.

Progent has a seasoned team of online engineers qualified to support IT system that incorporate technology from all popular vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist you to manage challenging issues with your network environment. Progent's Apple qualified support staff can assist your business to interface Macs with your wireless communications solution and can provide expertise with iPhone integration. Progent's Linux consultants can offer help in managing application servers based on all leading versions of Linux such as RedHat Linux, SUSE, Debian-GNU, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of support skills allows Progent to act as a one-stop source for all consulting assistance required in mixed-vendor environments and eliminates the blame game that small companies often encounter when looking for computer help.

Progent's IT security engineers have earned top security credentials including Certified Information Systems Auditor and Information System Security Architecture Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security inventory scanning service packages that enable small companies to receive an impartial network security assessment from a Progent security engineer to uncover possible risks in the security posture you expose inside and outside your firewall.

Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of RIM BlackBerry smartphones, providing a centralized solution for controlling critical jobs such as smartphone deployment, updates, and deactivation and providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus messaging platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server offers a wealth of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in selecting degrees of security to match the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security functions and activate them remotely. Examples of these over-the-air selectable security features include:

  • Disable a BlackBerry smartphone
  • Wipe information from a lost or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable internal protection against malicious attacks

BES Server also provides versatility in selecting mechanisms to keep users from loading or executing unsafe or prohibited software. Progent can help you to select blocking processes such as:

  • Specify exactly which applications are allowed on the device
  • Block third-party programs from allocating persistent memory on the device
  • Determine which resources third-party applications can use on the smartphone
  • Restrict the kinds of access third-party programs running on the device can establish
  • Prevent all external software from being loaded or run on the smartphone

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help your company to perform basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can in addition help you to troubleshoot a broad range of problems associated with synchronization, handset detection, email reconciliation, web access, wireless connectivity, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small company networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses at a minimum and, by solving issues quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology requirements assessment, solution design, installation strategy and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to create a wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist you to decide which administration model and physical components meet your needs, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can help your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security specialists to run network-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Certified Expert
To get in touch with Progent about consulting assistance for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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