Mobile Expertise for

Overview of Progent's Consulting Services for RIM BlackBerry Technology
Wireless access to email, contacts, calendars, and the web is a critical feature of information systems for companies of any type. BlackBerry handhelds are among the most popular devices for achieving location-independent connectivity. But the infrastructure required to support BlackBerry handhelds has grown significantly more sophisticated as the pressure high availability and and air-tight security has increased. Progent's RIM certified engineers specialize in providing small businesses world-class IT expertise and troubleshooting services that are economical and effective.

Being a Microsoft Partner with years of background consulting on MS Exchange, Progent can give you access to in-depth assistance in integrating BlackBerry and Microsoft products by delivering services such as Microsoft Exchange 2010 support and by providing related services such as Microsoft Lync Server deployment and MS Office Communications Server support to help control IM and rich presence. Progent's Microsoft SQL 2016 integration consultants and Microsoft SQL Server 2014 consultants can configure and repair your SQL database server to work optimally with BlackBerry BES Server, and Progent's MS Data Protection Manager experts can assist you to develop archiving and restore procedures to safeguard your messaging data and minimize productivity loss in case of a breakdown of your messaging system.

Progent also retains a staff of Cisco qualified CCIE network engineers who are accessible online to offer expert assistance for designing and troubleshooting your IT network infrastructure so that it supports your BlackBerry solution with a high degree of resilience, scalability, protection, and manageability. CCIEs are recognized networking gurus who are awarded this top-level classification only after strenuous testing by Cisco. CCIEs are able to resolve even the most complicated problems associated with network architecture, setup, troubleshooting, and support.

Consulting Services for BlackBerry BES Server
Research in Motion's advanced platform for managing large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise users to send and receive messages that stay encrypted in transit to provide optimum data protection. BlackBerry BES Server also streamlines a wide selection of key management tasks that span from smartphone configuration and updates to wireless security and high availability.

Progent's BlackBerry-certified engineers can show you how to use BlackBerry BES Server to perform basic tasks such as:

• Deploy and manage applications
• Plan device, program, and policy updates
• Upgrade BlackBerry device firmware remotely
• Control user settings with BES Server's vast library of policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BES Server to perform important procedures not available with the less advanced BES Server Express. These procedures include:

• Install and manage BES Server's fault-tolerant infrastructure based on virtual servers
• Deploy BlackBerry smartphones remotely
• Set custom management roles
• Automatically track and analyze the health of your BlackBerry solution

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform common technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can also assist your business to troubleshoot a wide range of issues concerning synchronization, handset recognition, email reconciliation, web access, wireless connectivity, IM, desktop application installation, and Desktop Redirector.

As a top innovator in providing nationwide remote support for small office IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support costs at a minimum and, by solving problems promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation issues, adding and removing BlackBerry smartphone users, activating passwords, configuring wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES system and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Exchange data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, repair, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and hardware products match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning alternatives for software editions, processors and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Professional
To contact Progent about engineering help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.