Mobile Expertise for

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most popular products for achieving location-independent connectivity to email, calendars, web-based programs, and other critical business data. Progent can provide Lubbock, Texas companies support from BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry environments or transition smoothly to a modern mobile platform.

As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for organizations of any size, successful integration and support of BlackBerry solutions has become more challenging. To deal with areas like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small organizations often resort to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry environments affordably and effectively, eliminating the requirement for an in-house BlackBerry technology expert and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, combined with Progent's efficient remote service delivery capabilities, provides small companies an affordable alternative for incorporating BlackBerry technology productively into their business information system.

Progent's experts can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools so you can monitor and support BlackBerry smartphones across your company, define security policies that make sense for your company, develop custom mobile software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry wireless handsets, providing a centralized platform for controlling critical jobs such as device deployment, updates, and deactivation and offering a strong foundation for data protection and high availability. BlackBerry BES Server supports seamless communication between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry users and allows remote synchronization.

BlackBerry BES Server provides a wealth of security options starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on AES or Triple Data Encryption Standard. BES Server also permits great versatility in adjusting degrees of security to meet the special requirements of your environment. Progent's BlackBerry certified consultants can help you to select advanced security features and activate them wirelessly. Samples of these over-the-air configurable security features include:

• Lock down a BlackBerry device
• Wipe information from a misplaced or stolen device
• Lock out Bluetooth
• Activate built-in defenses against malicious attacks

BES Server also provides versatility in determining ways to prevent mobile users from loading or executing unsecure or unauthorized software. Progent can assist you to select protective processes like:

• List precisely which applications are permitted on the device
• Prevent third-party applications from allocating non-volatile storage on the device
• Select what functions external applications can access on the BlackBerry smartphone
• Limit the types of access external applications running on the BlackBerry smartphone can initialize
• Block all third-party applications from being loaded or executed on the smartphone

Progent's Remote BlackBerry-Certified Technical Support is Fast and Economical
For companies in Lubbock, Texas who need quick and economical help from an authorized BlackBerry consultant, Progent provides effective online help from a seasoned support team who have provided network solutions to organizations in every state in the country. (See Progent's client testimonials.)

Remote consulting services avoids travel costs and allows consultants to resolve problems rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry technologies and offer expert help in fields such as resolving synchronization issues, configuring BlackBerry Enterprise Server, and designing a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's seasoned service professionals can in addition assist you to troubleshoot a broad range of problems associated with synchronization, handset recognition, email consistency, web access, wireless connectivity, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small business IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support expenses at a minimum and, by solving problems quickly, maximizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, implementing wireless program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help your company to define and implement sensible security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry consultant has expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, solution design, installation planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a mobile wireless solution that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration approach and physical components match your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security engineers to run company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Qualified Expert
In order to get in touch with Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.