Wireless Solutions for

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry wireless PDAs were at one time among the most popular solutions for achieving anytime-anywhere access to email, scheduling, web programs, and other critical business data. Progent can provide Lubbock, Texas businesses the services of BlackBerry-certified professionals who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small company networks has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for organizations of any size, effective deployment and maintenance of BlackBerry technology has become more difficult. To handle areas like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small businesses often resort to external consulting firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry environments economically and efficiently, dispensing with the need for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven remote support model, provides small companies an affordable solution for incorporating BlackBerry products productively into their information network.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined management utilities so you can monitor and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and safely.

Consulting and Technical Services for BlackBerry Enterprise Server
Research in Motion's advanced solution for managing large groups of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive emails that stay encrypted during transit to provide maximum security. BlackBerry Enterprise Server also streamlines a wide selection of vital administrative tasks ranging from smartphone deployment and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to use BlackBerry BES Server to perform basic jobs like:

• Deploy and manage applications
• Schedule device, program, and policy updates
• Upgrade BlackBerry device firmware wirelessly
• Control client settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to perform important tasks not available with the less advanced BES Server Express. These tasks include:

• Configure and support BES Server's high-availability architecture using virtualization
• Install BlackBerry smartphones remotely
• Set specialized management roles
• Automatically track and report on the health of your BlackBerry solution

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and document a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs analysis, system architecture, roll-out planning and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management model and equipment match your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, manage Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Support from a BlackBerry-Certified Expert
To contact Progent about engineering assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.