Fast and Affordable Remote Support for Lubbock Networks
Urgent Remote Help for Lubbock NetworksFor companies in Lubbock or anywhere in Texas, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional value due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most network issues rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions somehow turn into major invoices. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to link to your company's computer system remotely without breaching network security.

Progent's proven technical support reporting application includes comprehensive documentation for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of services provided to each client by every consultant. This database of trouble tickets and responses is structured as a conveniently exploitable support database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to find optimal resolutions promptly.

Remote support available from Progent to customers in Lubbock and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who need quick communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent supplement to your established Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation resource to handle the most difficult network issues, or be available in overflow circumstances when your regular resources are too busy.

    Progent's Help Desk team of seasoned network professionals offers your customers in Lubbock or anywhere in the state of Texas fast contact with a reliable support resource with years of experience delivering phone consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a major contributor to company productivity, and Progent's policy is to fix and not simply record network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides remote professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Word, and MS Excel. For more about Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Lubbock, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your IT support is proactive and automated. By anticipating looming issues before they expand into full-scale emergencies, automated monitoring can ward off stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows systems, or environments based on multiple OS platforms.
How Your Lubbock Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Lubbock or throughout the state of Texas, Progent's online computer support specialists can provide expert and economical system help the instant your business has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Lubbock company deals with a regular independent support technician or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Support for Lubbock
Progent's phone support, remote troubleshooting, network security consulting, and network management services give offices in Lubbock or throughout the state of Texas unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help services include:

  • Immediate Telephone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Lubbock and is also ideal for networks in geographic regions of Texas that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing training.

  • By the Minute Billing to Minimize Costs
    Progent provides remote help on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online help and asks for no monthly subscription fee for services provided during normal business hours. This saves you from paying big invoices for simple repairs.

  • Availability of Cisco Certified Network Infrastructure Experts
    Progent's certified experts for Cisco can provide help from authorized professionals with experience in planning, deploying, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk outsourcing support. Progent's Experts group offers world-class consulting expertise in specific business applications. Help available from the Application Experts staff covers:
    Dynamics GP Consulting and Programming
    Microsoft Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Software Programming and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Database Administration and Software Programming
    MySQL Management Support and Application Design
    Mac Support
    Amazon Marketplace Web Service Programming

    By offering a full service centralized source for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that meet the specific needs of your business.

  • State of the Art Online Access Software
    Protected online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise demand an expensive onsite visit. Sophisticated online connectivity tools and experienced technicians together enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite support and automated system tracking.

  • Support for Mainstream VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.

  • 24-hour Service for Maximum System Availability
    For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network uptime.

  • Help Desk Services
    Progent's Help Desk Call Center programs are intended especially for budget-constrained businesses whose clients require instant recourse to a Help Desk service with effective phone support and full escalation capability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT expertise, refined support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to each customer. The practice of detailing and organizing support activity allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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