Fast and Affordable Remote Help for Lubbock IT Networks
Fast Phone Help for Lubbock NetworksFor businesses located in Lubbock or anywhere in the state of Texas, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote support engineers offer excellent leverage because they possess the practical experience and have access to the sophisticated technology required to solve most network issues quickly. This lowers direct expenses because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor fixes somehow turn into major bills. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested methodologies that ensure the highest degree of effectiveness for online technical support and repair for computer systems of any size. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to connect to your company's environment without breaching system security.

Progent's advanced customer support database system includes comprehensive histories for the service that Progent's customers have been provided. Progent's staff service personnel have access to the details of services rendered to each Progent customer by every consultant. This database of problems and fixes is stored as a conveniently searchable proprietary knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft make available other massive technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote services available from Progent to companies in Lubbock and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick access to a dependable Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle the most difficult computer system issues, or be ready in those circumstances when your ordinary resources are swamped.

    Progent's Call Center staff of seasoned network professionals provides your computer users in Lubbock or anywhere in the state of Texas immediate communication with a reliable network service group with years of experience delivering telephone-based help and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a significant driver of company success, and Progent's target is to fix rather than merely document network problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Lubbock, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your network maintenance is proactive and automated. By uncovering possible problems before they expand into network outages, remote monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of operating systems.
How Your Lubbock Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Lubbock or anywhere in the state of Texas, Progent's online network support specialists can deliver effective and affordable system help the instant your organization needs it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Lubbock company has a regular freelance support technician or maintains a full time IT staff that can handle common network issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to handle unexpected network crises or especially complex integration problems.

Features of Progent's Online Computer Support for Lubbock
Progent's online support, Internet-based repair, network security consulting, and network management services give offices in Lubbock or throughout the state of Texas unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, in the trenches of network support, performing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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