Fast and Affordable Remote Technical Support for Lubbock Networks
Immediate Online Support for Lubbock NetworksFor organizations in Lubbock or anywhere in the state of Texas, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces immediate costs because solutions use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online technical support experience is particularly helpful in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where fast solutions manage to end up as large bills. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized tools and field-tested methodologies that promote the highest degree of efficiency for online help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to connect to your network without breaching system security.

Progent's advanced technical support reporting system includes detailed histories for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of assistance delivered to every client by any engineer. This history of trouble tickets and repairs is organized as a conveniently searchable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and formal relationships with important technology companies including Cisco and Microsoft open up other vast support databases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts are able to come up with the most efficient resolutions quickly.

Online technical services offered by Progent to customers in Lubbock and anywhere in the state of Texas include:

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to create an in-house Help Desk but who require fast response from an effective Call Center with professional telephone support plus the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless supplement to your existing Help Desk team. Progent's Virtual Call Center can act as a an escalation option to handle the toughest computer system issues, or be ready in overflow circumstances when your ordinary resources are too busy.

    Progent's Call Center staff of experienced information technology consultants provides your workers in Lubbock or anywhere in the state of Texas instant assistance from a reliable technical support group with substantial background offering phone consulting and remote repair service for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a major contributor to company success, and Progent's goal is to solve instead of just record network problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering support and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, Office Project, MS Office Word, and Microsoft Excel. To learn more concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Lubbock, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your network support is proactive and automated. By detecting looming problems before they grow into crashes, remote monitoring can avoid stressful and costly service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X networks, Windows systems, or systems based on multiple platforms.
How Your Lubbock Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Lubbock or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to deliver professional and economical system support the instant your company needs it. More than 15 years of delivering remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Lubbock company works with a local independent support technician or maintains an in-house IT staff that can handle common computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to fix unexpected network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Businesses in Lubbock
Progent's online IT consulting services enable your Lubbock company to realize the advantages of immediate, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic value by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Lubbock and throughout Texas, nearby computer support resources, whether made up of freelance consultants or a full-time IT staff, can solve the majority of technical issues. On the other hand, serious problems sometimes strike when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support specialists offer an easy, fast, and economical solution to augment your local help and to transfer useful information to improve your capability to handle downstream issues locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller organizations often rely on individual freelance consultants. Although freelance consultants have smaller internal costs than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems require proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture able to offer the solid foundation to meet vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of technology alternatives available for accelerating business success and enhancing productivity. These companies hardly need a network engineer who is attempting to resell a specific vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical background, refined support software, and understanding of corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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