Immediate Remote Help for Lubbock Computer Networks
Fast Online Consulting for Lubbock SystemsFor organizations located in Lubbock or anywhere in the state of Texas, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support lowers direct expenses since solutions require fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven processes that promote the highest level of effectiveness for online consulting and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to link to your environment remotely without breaching network security.

Progent's powerful service database system keeps extensive records for all service that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance provided to each Progent client by every Progent engineer. This archive of problems and fixes is organized as an easily searchable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and formal relationships with major industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient solutions promptly.

Remote support offered by Progent to businesses in Lubbock and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the money or time to build and maintain an in-house Help Desk but who want fast response from a reliable Call Center with professional telephone support as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent extension of your current Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation resource for the toughest computer system challenges, or be available in overflow instances when your other support engineers are too busy.

    Progent's Help Desk team of experienced network consultants offers your customers in Lubbock or anywhere in the state of Texas fast communication with a large technical support group with substantial background providing telephone-based support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's goal is to fix rather than simply document network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth engineering support and training in special application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For more on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Lubbock, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your IT support is proactive and automated. By uncovering emerging problems before they cause downtime, system monitoring can minimize stressful and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or environments that incorporate multiple operating systems.
How Your Lubbock Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Lubbock or throughout the state of Texas, Progent's online network support engineers are ready to provide effective and cost-effective IT help the instant your organization requires it. Long experience delivering online repair services has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Lubbock company has a local independent consultant or maintains an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve unexpected system emergencies or particularly complicated integration problems.

Details of Progent's Online Computer Support for Lubbock
Progent's phone help, remote repair, network security expertise, and network management services give companies in Lubbock or throughout the state of Texas unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of IT expertise, refined support software, and understanding of corporate IT allow businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Businesses who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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