Fast and Affordable Online Help for Lubbock Information Networks
Fast Remote Technical Support for Lubbock SystemsFor companies in Lubbock or anywhere in the state of Texas, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced technology necessary to resolve most network problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is especially important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many remote service organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow end up as large bills. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized tools and field-proven processes which permit the highest level of effectiveness for online consulting and repair for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your company's network remotely without compromising system security.

Progent's proven customer support reporting system includes thorough records for the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to every customer by any consultant. This history of issues and responses is stored as a quickly retrievable proprietary database that permits Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft open up additional vast support databases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to come up with optimal resolutions promptly.

Online services offered by Progent to businesses in Lubbock and throughout the state of Texas include:

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the resources to support an in-house Help Desk Call Center but who require quick response from an efficient Call Center with professional telephone support as well as the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center software to address the unique requirements of your corporation, or providing temporary phone support staff to work with your existing Call Center team to handle demanding scenarios like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced information technology professionals provides your clients in Lubbock or anywhere in the state of Texas instant communication with an efficient support resource with years of background providing phone help and remote troubleshooting for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a major enabler of business productivity, and Progent's goal is to resolve rather than simply report network issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced consulting support and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. To learn more information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS managed cloud backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Lubbock, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating potential issues before they cause crashes, automated monitoring can ward off disruptive and expensive service crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or systems that incorporate a combination of platforms.
How Your Lubbock Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft, Mac OS X, or Linux networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Lubbock or anywhere in the state of Texas, Progent's online network support engineers can provide expert and affordable IT support the moment your business needs it. Long experience providing remote tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Lubbock business has a local independent consultant or maintains a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to fix sudden system emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Lubbock
Progent's remote support services allow your Lubbock business to enjoy the advantages of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Lubbock or anywhere in Texas, nearby network service providers, whether represented by outside consultants or an internal maintenance staff, can handle typical technical problems. However, major troubles sometimes spring up when local resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service professionals offer an easy, fast, and affordable solution to augment your regular help and to pass on valuable information to increase your ability to deal with future problems locally.

  • Less Reliance on Individual Consultants
    For network support, smaller organizations often depend on independent freelance service providers. Although independent service people carry smaller overhead than big support firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically start with an information system created on a modest budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. These badly built environments need proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle current business demands and ease future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product options capable of accelerating business growth and enhancing efficiency. They do not need a computer engineer who is motivated to resell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the forefront of network support, performing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This means that you get not only world-class technical skills, but also a consultant with proven methods for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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