Remote Computer Network Support for Lubbock Small Business IT Networks
For small offices and startups in Lubbock or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system help whenever your company requires it. More than 10 years of offering remote repair services has earned Microsoft Gold status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Lubbock office has a regular freelance consultant or maintains an in-house organization that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the experience to fix sudden network crises or especially complicated integration problems.
Details of Progent's Online Computer Services for Lubbock
Progent's online help, remote troubleshooting, network security expertise, and system administration services offer small companies in Lubbock or throughout the state of Texas the greatest leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's experts can provide your office world class network support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
Immediate Phone Contact with Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small offices in Lubbock and is also ideal for networks in more remote regions of Texas that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, technical databases, and on-going training.
Per Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum fee for phone service and requires no monthly retainer. This protects you from paying big bills for simple repairs.
Access to Cisco Certified Network Design Experts
As a Certified Partner for Cisco Systems, Progent can provide help from on-staff specialists who have experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
Application Experts Consulting
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
By offering a full service one-stop source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough information technology solutions that align with the specific needs of your business.
Advanced Remote Connectivity Tools
Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require an expensive personal service call. Effective online connectivity software and experienced technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.
Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
24-hour Service for High Network Uptime
For small businesses with line-of-business applications, Progent offers round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network availability.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained small businesses whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
Benefits of Progent's IT Support for Small Offices in Lubbock
Progent's remote support services enable your City# small business to realize the benefits of timely, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by being increasingly available, efficient, and secure. Advantages to your company include:
Convenient remote extension of your local IT resources
With most small companies in Lubbock and throughout Texas, local network support providers, whether made up of independent consultants or an in-house maintenance staff, can solve the majority of network problems. On the other hand, IT crises sometimes spring up when local resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service experts offer an easy, fast, and economical solution to supplement your local help and to pass on useful knowledge to improve your ability to deal with downstream problems in-house.
Less Reliance on Freelance Service Providers
For IT support, small organizations commonly depend on independent freelance service providers. Although freelance consultants carry smaller overhead than big support companies and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may require your company to wait for assistance during an emergency. As your small business grows, network downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve support experts to insure your IT system is always available.
Build a Solid Basis for Seamless Expansion
New companies typically start with an IT system created on a shoestring budget. Without a scalable framework, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the success of the business. These poorly designed systems need proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to offer the solid foundation to meet critical business requirements and facilitate future growth.
Interact with Solution Providers Instead of Technology Vendors
Small organizations need guidance and technical education to negotiate an ever more complex maze of product options available for accelerating business success and enhancing productivity. They hardly need a network consultant who is trying to resell a specific vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the best interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical expertise, refined remote support tools, and understanding of corporate IT enable small companies to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over=stretched in-house IT help.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the front lines of network support, performing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for using computer knowledge to solve actual IT problems efficiently.
Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big bills for quick solutions so you will not be tempted to permit simple problems to fester.
Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to each customer. The practice of detailing and archiving service records results in more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.
Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
24x7 Network Monitoring with Microsoft MOM
Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. This package allows your network support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Emergency Support.
For small and midsize business IT systems, administering and combining virus detection with disaster recovery along with the planning for restoring critical systems following a successful breach requires an on-going effort that involves a variety of software utilities, processes, and security policies. Progent’s CISSP and CISM certified security experts can help you with network security and virus protection in several areas, from security audits to creating a comprehensive security strategy. Progent’s security consulting offerings feature affordable per hour or contract support to show customers how to install and manage protected small business information systems powered by Microsoft Windows and Cisco technology. Progent supports IT security technology from all major security defense companies such as Cisco Firewall, Veritas, Netscreen, Symantec, Trend Micro, Fortinet, Neoteris, Ingate, and Watchguard. Progent’s computer security consulting engineers offer expertise in physical security, wireless security, operational security, server security, applications development security, security infrastructure, security administration, security planning, security evaluation, and network security auditing. Progent can also assist with telecom, network and Internet security, access control systems and methodology, disaster recovery planning, information backup, and cryptography.
The Certified Information Systems Auditor credential is a recognized qualification that indicates mastery in network security auditing. Accredited by the American National Standards Institute, the CISA credential has consultants undergo an extensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-certified security engineer able to assist businesses in the areas of IS audit process, IT enforcement, network assets and infrastructure ROI, information technology service delivery, protection of data resources, and business continuity preparedness.
Progent's high availability support services for small business networks provides Microsoft and Cisco-certified consulting experts who can show you how to deploy clustered servers to build a robust computing environment that includes key technologies and processes for mission critical environments. Progent’s high-availability system consultants can help you create ultra-reliable IT systems by designing and integrating the expanding line of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By showing you how to build your non-stop network around Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a system infrastructure with features that include high-availability Internet connections, network load balancing, fault tolerant data center design, high-availability interoffice connections, high-reliability multi-location systems, and fail-safe disaster recovery.
Progent can provide a variety of data communications packages from leading carriers such as AT&T, Broadwing, and New Edge Networks. Data transport services offered through Progent include ISDN, DSL, Frame Relay, T1, Burstable T1, Private Line, plus stationary and mobile wireless. Progent can help you with all aspects of creating and integrating a cohesive data transport solution that optimizes the productivity of your IT network. Progent can also offer consulting and support services ranging from network repair to comprehensive IT outsourcing to ensure that your data communications strategy can succeed.
For enterprises with branch offices in Northern California or any area served by Progent's consultants, Progent's Microsoft-certified IT consulting experts and certified Cisco network specialists offer a range of IT consulting services including project planning, Sarbanes Oxley compliance, site relocations, enterprise security, system design, on-site or remote emergency support, and troubleshooting for collocation hosting facilities. A Progent IT architect can show you how to plan a multi-site information system that makes efficient use of co-location facilities and Internet data centers. Progent’s Microsoft certified engineers can help major corporations design, deploy and maintain massive rollouts of the latest releases of Microsoft products such as Active Directory, Exchange Server, SMS Server, SQL Server, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional consultants can help you configure Cisco products for connection solutions that combine simple, high-performance, integrated, and wireless networking.
Progent's E-Mail Guard is built on Postini's managed services, which utilize proprietary pass-through technology rather than the store-and-forward approach for defending against spamming, email viruses, DHA attacks, and Denial of Service Attacks. Under Postini's approach, e-mail sent to your e-mail server is evaluated in real-time at Postini's protected data center. Postini’s Connection Manager technology uses intelligent rules analysis to detect behavior patterns associated with Directory Harvest Attacks and immediately filters Directory Harvest Attack messages. Postini's Content Filter then separates spam and viruses from benign email via a memory-resident procedure that takes mere milliseconds.
Small to mid-sized businesses can now enjoy all the benefits of MOM and also have fast access to Progent’s Microsoft and Cisco qualified network consulting professionals. With Progent's economically priced network support packages, mid-size organizations can choose a basic MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in MOM 2005 and Microsoft Operations Manager 2000 to provide small company information systems world-class reliability, security and performance.
Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent offers the experience to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting offerings include expertise with the integration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.
Progent's certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your business, develop test systems and migration strategies, install Windows Server 2008 with your network environment and workload, train your support personnel how to use new management tools, and provide continuing consulting and technical support via affordable alternatives such as Help Desk Call Center support and online technical support.
Progent’s Cisco-qualified network consultants provide experienced PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of protection, speed and availability for business environments of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPSec VPN networking, intelligent access services, and extensive administrative solutions. Progent’s Cisco consultants can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
