Urgent Remote Consulting for Lubbock UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Lubbock or anywhere in Texas, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated technology to solve the majority of network issues quickly. This lowers immediate costs since service calls take up a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect expenses by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at disposing of technical issues quickly results in your company spending less money.

Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which promote the maximum level of effectiveness for online technical support and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the consultants of Progent's remote service group to access your system without compromising corporate security.

Progent's highly evolved service database application keeps comprehensive documentation describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help rendered to every client by any consultant. This database of problems and resolutions is stored as a readily retrievable support knowledge base that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft permit access to other vast technical support databases and permit fast response from vendors' internal support staff so Progent's remote service experts can find the best solutions promptly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Lubbock or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's phone-based technical service engineers possess credentials in an extensive array of products and technologies. This broad range of IT skills permits Progent's consultants to handle virtually any emergency likely to crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with multi-platform networks, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Remote services provided by Progent to companies in Lubbock and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency remote help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Lubbock, TexasThe Cisco CCIE credential is the premier accreditation for networking professionals, and validates a person's network technology skills at the master level. Cisco qualified CCIEs can resolve the most stubborn challenges occurring in network infrastructure design, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs provide exceptional value because their depth of experience enables them to fix even the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few support firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get immediate help for serious network problems that are crippling business efficiency but are not within the experience of your regular network support resources. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using the latest remote troubleshooting tools in order to perform quick, secure, and economical analysis and remediation. Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network products.

  • Authorized MS Windows Support
    Windows Expertise for Lubbock, TexasProgent's Microsoft-qualified remote service experts can deliver computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of online desktop support including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified System Security Professionals
    CISSP Qualified Network Security Engineers for Lubbock, TexasProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up quickly after a damaging breach. Security services available from Progent cover thorough security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; installing firewalls; establishing safe mechanisms for remote and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses frequently request. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the budget to create an in-house Help Desk but who want quick response from an efficient Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve complex computer system challenges, or be ready in overflow instances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or improving your existing one, identifying or customizing Call Center application software to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of veteran network professionals offers your clients in Lubbock or anywhere in the state of Texas immediate assistance from an effective technical support resource with extensive background offering telephone-based consulting and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a major enabler of company efficiency, and Progent's intent is to resolve rather than merely annotate IT problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth consulting support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and MS Excel. To learn more about Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac experts can nurture the imaginative aspect of Mac environments by providing remote help support and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio or video or integrating an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Lubbock, or anywhere in the state of Texas, remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your IT support is proactive and automated. By uncovering possible problems before they evolve into crashes, proactive monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems powered by a combination of platforms.

How Your Lubbock Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.

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