UNIX and Linux Phone-based Emergency Help for Lubbock Small Business IT Networks
For small businesses located in Lubbock or anywhere in the state of Texas, Progent provides 24x7 remote technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to help with high-level security design and diagnostic jobs.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the practical background and the advanced tools to solve most information system issues rapidly. Efficient support lowers immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and related costs due to business disruption, upset clients, idle employees, and distracted management.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast fixes somehow turn into big invoices. Progent's penchant for disposing of problems quickly translates into your company saving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that allow the highest degree of effectiveness for remote technical support and repair for small and midsize company information systems. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system remotely without breaching system security.
Progent's highly evolved customer support reporting system keeps thorough documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help rendered to every customer by every consultant. This history of issues and responses is stored as an easily searchable proprietary database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and formal relationships with key vendors such as Cisco Systems and Microsoft permit access to additional vast technical support databases as well as to manufacturers' internal product engineers so Progent's remote consulting specialists can arrive at the most efficient resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To initiate Progent's phone services in Lubbock or anywhere in Texas or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based support professionals offer advanced credentials in a comprehensive array of technologies. This broad scope of IT skills allows Progent's engineers to resolve almost any crisis likely to take place in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
Online support Offered by Progent to small businesses in Lubbock and throughout the state of Texas include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services cover a wide range of computer technology such as network architecture, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified management, and migration from legacy applications to MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle even the most complex issues encountered in network planning, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco System's in-house engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to resolve even the most difficult problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a CCIE so your company can receive timely help for severe network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your ordinary IT maintenance resources. Progent's Cisco CCIE engineers can communicate with your computer system via advanced remote troubleshooting tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs have expertise in all of Cisco's industry-leading family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Support Progent's Microsoft-certified online service engineers can deliver computer problem solving and IT support for all Microsoft server and application technology. Progent is a Microsoft Gold Partner network support company and can provide your business the help of consulting engineers who can assist to deploy, maintain and administer the entire family of Microsoft Servers such as Windows 2003 Server, SQL Server, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, SharePoint Server, Virtual Server, and Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified Network Security Professionals Progent's accredited CISM and CISSP network security consultants offer a range of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recuperate quicky following a serious penetration. Security consulting services offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller businesses who lack the budget to build and maintain an internal Help Desk but who need fast access to a dependable Call Center with professional telephone assistance plus the ability to escalate complex tasks to advanced consultants.
Progent’s Virtual Help Desk is designed for larger businesses and acts as a transparent extension of your existing Help Desk team. Progent's Virtual Call Center can serve as a an escalation resource to handle complex network problems, or be available in those instances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk software to handle the special requirements of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk team to handle unusually busy events like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your clients in Lubbock or anywhere in the state of Texas immediate communication with a large support group with substantial experience offering phone help and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a solid driver of company productivity, and Progent's aim is to resolve rather than just report technical issues.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers online professional consulting expertise and education in special business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Project, MS Word, and MS Office Excel. To read more information about Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the artistic facets of Mac systems by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer help in a large selection of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Lubbock, or anywhere in the state of Texas, remote network monitoring services centered around Microsoft Operations Manager, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing potential issues before they cause downtime, system monitoring can avoid disruptive and expensive service crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or environments based on a mix of OS platforms.
How Your Lubbock Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or email information@progent.com.
Before Progent’s MOM-based solution, network problems were handled reactively, once workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now address server issues before they becomes critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with looming problems before customers know that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to deliver small business networks enterprise-class availability, safety and productivity.
Progent’s team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of network service, executing a wide variety of IT projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices that are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.
Progent offers access to Cisco switches experts to provide professional infrastructure design and support services for information networks built on Cisco switching technology. Cisco switches implement cutting edge Quality of Service to help ensure that network traffic is identified and ranked, and that congestion is avoided. Set up of Quality of Service for a Cisco switch is greatly simplified through auto-QoS, a feature that finds Cisco IP phones and automatically configures the switch for the appropriate classification and egress queuing. This streamlines traffic prioritization and system availability without requiring your IT department to implement a complicated switch configuration. Through the Cisco Catalyst switches for small and medium-sized businesses, Cisco enables customers to realize the full benefits of putting smart services into their IT networks. A Cisco network switch makes it practical to deploy capabilities that make the network environment highly able to accommodate time-critical needs, expandable to accommodate growth, secure enough to protect confidential information, and capable of classifying and managing data flows. Progent’s Cisco-qualified IT professionals can show you how to choose and deploy a Cisco Ethernet switch to maximize your network’s performance and reliability.
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture positive customer relationships. Built-in Sales and Customer Service modules allow in-house staff to share data to help promote selling success and deliver steady, efficient customer service. Progent can configure the most sensible network environment, including local and offsite wireless access, to back MS CRM, and Progent's Experts Team can supply your Bay Area company with a certified MS CRM consultant who can show you how to combine Microsoft CRM with your sales or customer service data.
Progent’s National Support Center provides nationwide remote assistance for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-certified support professionals offer telephone support and remote direct network access to isolate and resolve network problems rapidly and affordably. The scope of IT experience available from Progent's team of country-wide support professionals makes it possible to escalate even the most difficult problems to competent specialists as needed.
Progent’s professionals provide experience in multiple technologies related to mobile connectivity such as network topology, Activesync, wireless protection, mobile email, Windows Mobile 2003. PDA integration, RIM Blackberry, and mobile software programming. Progent's certified professionals can save your business time and expense by using their wireless background to show you how to select and integrate mobile access solutions that make sense for your company. Progent can also tune your network infrastructure so that wireless appliances work better.
Exchange 2007 Edge Server Computer Consultants Consultants
Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2007 migration plan that minimizes productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the background to finish your move quickly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange Server 2007 that are in keeping with your business needs.
Progent's certified Windows 2000 consultants can show you how to enhance the capability of your current Windows 2K Servers and can streamline system management, provide tech support and repair, and strengthen security. Progent can also show you how to create, justify, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Windows Server 2003. Progent is experienced in setting up pilot installations to reduce the technical risk associated with migrating to Windows 2003 Server by identifying potential hardware and software compatibility problems.
Progent's service experts offer Apple Macintosh clients a variety of services including desktop support, integration with Windows-based networks, e-mail and telephony help, specialized software programming, and individualized user education. Progent's Apple-certified experts and Microsoft-certified engineers can show you how to design and support a secure, robust IT system and communications infrastructure to support environments in which Apple Mac computers coexist with Windows-powered and UNIX/Linux-based technology.
Progent’s Wireless Consulting Services provide a convenient, economical option for small company computer networks to incorporate the cutting edge wireless connectivity technology. Few small organizations have internal IT staffs with the resources to keep up to date on the dynamic world of wireless technology and services, and even fewer have the field background to cut through the hype and select and integrate the optimal solutions for Wi-Fi wireless LAN (WLAN), mobile access, and small office wireless security. For 802.11 WiFi environments, Progent can show you how to plan and deploy 802.11a, 802.11b and 802.11g compatible wireless connectivity appliances such as the Cisco Aironet wireless access point. Progent can also help incorporate an acceptable degree of 802.11x security. For wireless email and wireless Internet programs for mobile workers, Progent supports devices such as the Research In Motion Blackberry (RIM Blackberry) for wireless email, as well as wireless PDAs, smartphones, and Pocket PCs powered by Microsoft Mobile operating systems with Activesync. Progent’s experience with the Proxim Tsunami wireless bridge can help you to test11:10 AM 6/27/2006 and implement building-to-building wireless access.
Progent's pricing model is to charge for remote service and on-site visits by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no retainer. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
For small businesses located in Lubbock or anywhere in the state of Texas, Progent provides 24x7 remote technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to help with high-level security design and diagnostic jobs.
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs can handle even the most complex issues encountered in network planning, deployment, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco System's in-house engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise allows them to resolve even the most difficult problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with identical problems that a CCIE can fix in minutes.
Progent's Microsoft-certified online service engineers can deliver computer problem solving and IT support for all Microsoft server and application technology. Progent is a 
Progent's accredited CISM and CISSP network security consultants offer a range of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recuperate quicky following a serious penetration. Security consulting services offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
