Fast and Affordable Online Support for Lubbock Networks
Fast Online Support for Lubbock NetworksFor companies located in Lubbock or anywhere in the state of Texas, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network problems rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. In contrast to typical online service companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick fixes manage to turn into big invoices. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-proven processes that permit the maximum degree of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to connect to your company's network without breaching network security.

Progent's sophisticated technical support database system stores extensive records of all support that Progent's clients have received. Progent's staff engineers have access to the history of support delivered to every customer by any Progent engineer. This database of anomalies and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and formal relationships with important vendors such as Cisco and Microsoft open up other massive technical support databases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient resolutions promptly.

Remote services offered by Progent to businesses in Lubbock and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a line of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. The ProSight family of affordable outsourced network management services for small organizations addresses all critical facets of information technology such as email protection, security and compliance, backup/recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop automated management consulting.

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to a reliable Help Desk Call Center with proficient phone support plus the ability to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can support you in creating an effective new Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center application software to meet the particular needs of your corporation, or providing occasional online personnel to supplement your in-house Help Desk team during demanding events like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology experts gives your workers in Lubbock or anywhere in the state of Texas immediate access to a reliable support resource with extensive background offering telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's aim is to resolve instead of just document IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff offers phone-based advanced consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Office Excel. To find out more about Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Lubbock, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging problems before they result in downtime, system monitoring can minimize stressful and costly service crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or networks that support a variety of platforms.
How Your Lubbock Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Lubbock or throughout the state of Texas, Progent's online network support specialists are ready to provide effective and cost-effective IT support the instant your business requires it. More than 15 years of delivering remote technical assistance has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Lubbock company relies on a local freelance support technician or employs a full time organization that can handle the majority of network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly tough integration projects.

Features of Progent's Online Network Services for Lubbock
Progent's phone help, remote repair, network security expertise, and network administration services offer companies in Lubbock or throughout the state of Texas unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your office world class network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's online help services include:

  • Fast Phone Contact with Microsoft Qualified Support Specialists
    Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Lubbock and is also ideal for customers in geographic areas of Texas that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going education.

  • By the Minute Billing to Minimize Costs
    Progent offers online help on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum fee for online service and requires no ongoing subscription fee for support services delivered during regular business hours. This keeps you from paying big bills for quick fixes.

  • Availability of Cisco Certified Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent can provide the services of authorized professionals who have expertise in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for fixed and mobile networking.

  • Application Specialists Group
    Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting expertise for specific business applications. Support offered by the Application Experts Team includes:
    Microsoft Dynamics GP Consulting and Programming
    Microsoft Project Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Microsoft Office 365 Word Help
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Help
    SQL Server 2016 Application Design and SQL Server 2014 Application Programming and Debugging
    Oracle Database Administration and Software Development
    MySQL Management Support and Software Development
    Apple Macintosh Support
    Amazon MWS Programming

    By providing a full service one-stop source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that fit the specific needs of your business.

  • Sophisticated Remote Connectivity Software
    Secure online access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand an expensive onsite visit. Cutting-edge remote connectivity tools and expert engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.

  • Compatibility with Leading VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

  • Round-the-Clock Service for High System Uptime
    For offices with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers need immediate recourse to a Help Desk service with expert phone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical background, refined remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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