Immediate Remote Help for Lubbock IT Networks
Immediate Online Consulting for Lubbock NetworksFor organizations located in Lubbock or anywhere in the state of Texas, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced technology required to resolve most network issues rapidly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by reducing or eliminating network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you pay only for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where fast solutions somehow turn into major bills. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies which permit the highest level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to connect to your environment without breaching corporate security.

Progent's powerful technical support reporting application includes detailed records of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support rendered to every Progent customer by any Progent consultant. This archive of problems and fixes is stored as a readily accessible internal knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available additional extensive technical support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote service experts can come up with the most efficient solutions quickly.

Online support provided by Progent to businesses in Lubbock and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who want fast response from a reliable Help Desk with professional telephone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation resource for the most difficult technical issues, or be available in hectic circumstances when your regular service providers are too busy.

    Progent's Help Desk team of seasoned network professionals offers your customers in Lubbock or anywhere in the state of Texas quick assistance from an efficient network service group with years of experience providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center perception as a major contributor to company performance, and Progent's policy is to resolve and not merely annotate IT issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based professional consulting expertise and training in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To find out additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Lubbock, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your computer support is proactive and automated. By exposing possible problems before they cause crashes, remote monitoring can ward off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that support multiple operating systems.
How Your Lubbock Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Lubbock or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to provide effective and affordable IT help the moment your organization has to have it. Long experience offering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Lubbock business has a regular independent consultant or employs an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to fix sudden network emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Businesses in Lubbock
Progent's online technical help services allow your Lubbock organization to experience the advantages of on-call, enterprise-level IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    With most offices in Lubbock and throughout Texas, nearby computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve typical network issues. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support professionals give you an easy, fast, and economical solution to augment your local resources and to transfer useful knowledge to increase your capability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller organizations often rely on independent freelance consultants. Although freelance service people carry smaller internal costs than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your business grows, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a scalable framework, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. These poorly designed systems require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture that can offer the stable foundation to handle current business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical education to negotiate an increasingly complicated array of product options available for accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is trying to resell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 integration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each staff member to every customer. The practice of detailing and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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