Immediate Remote Support for Lubbock Computer Systems
Immediate Remote Support for Lubbock SystemsFor businesses in Lubbock or anywhere in the state of Texas, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to solve the majority of network problems quickly. This reduces direct costs because solutions accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company saves even more in incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with situations where fast repairs manage to end up as major invoices. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes which promote the maximum degree of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment remotely without compromising system security.

Progent's proven technical support reporting application keeps thorough histories describing the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each Progent client by every consultant. This archive of problems and fixes is organized as an easily searchable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with key vendors including Cisco and Microsoft make available other vast technical databases and permit priority response from manufacturers' in-house support staff with the result that Progent's remote service experts are able to find the most efficient resolutions promptly.

Online technical support services offered by Progent to customers in Lubbock and throughout the state of Texas include:

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast response from a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting support can support you in building an effective new Call Center or revamping your established organization, selecting or modifying Call Center software products to address the particular demands of your business, or adding temporary online personnel to supplement your existing Call Center resources to deal with demanding scenarios such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network professionals gives your workers in Lubbock or anywhere in the state of Texas quick assistance from a large support resource with extensive experience offering phone consulting and remote repair service for networks that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a key driver of company performance, and Progent's goal is to solve and not merely track IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. For additional information about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Lubbock, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so your network support is proactive rather than reactive. By uncovering looming problems before they cause downtime, proactive monitoring can avoid stressful and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or environments powered by multiple OS platforms.
How Your Lubbock Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Lubbock or anywhere in the state of Texas, Progent's online computer support engineers can deliver professional and cost-effective system support whenever your business needs it. Long experience providing remote technical assistance has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Lubbock organization works with a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle sudden system crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Lubbock
Progent's remote support services enable your Lubbock company to enjoy the benefits of timely, world-class network support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Lubbock or anywhere in Texas, nearby network support providers, whether made up of freelance consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, serious problems might spring up when local resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these cases, Progent's online service professionals give you a convenient, quick, and affordable way to augment your regular help and to transfer useful information to improve your ability to handle downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies commonly rely on individual freelance consultants. Although freelance consultants carry smaller internal costs than big service organizations and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your company expands, network unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a network grows, stability and scalability problems can impede the success of the organization. Such badly built environments require careful assessment, smart strategic planning, and broad-based technical expertise to evolve to a system architecture able to deliver the stable foundation to meet current business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller offices need advice and technical training to negotiate an ever more complex array of product options capable of promoting business success and improving efficiency. These companies do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of IT background, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of IT support, performing a broad range of IT tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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