Fast Phone Support for Lubbock Small Office Networks
Fast Phone Consulting for Lubbock NetworksFor small and midsize businesses in Lubbock or anywhere in Texas, Progent provides remote help for information systems powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in every state in the United States. In addition, Progent offers the expertise of Cisco Systems CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system problems quickly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. Unlike many remote support organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for handling problems quickly results in your company saving money.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes which permit the highest degree of effectiveness for online help and troubleshooting for small company computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.

Progent's powerful customer support reporting system includes detailed records for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support delivered to every Progent client by every consultant. This history of issues and repairs is organized as an easily retrievable support knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast technical support databases and to vendors' in-house support staff so Progent's online service engineers can determine the best resolutions quickly.

Remote technical services available from Progent to small businesses in Lubbock and throughout the state of Texas include:

  • Authorized Windows Expertise
    MS Windows Expertise for Lubbock, TexasProgent's Microsoft-certified online support professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Partner network support firm and can provide your company the services of consulting professionals who can show you how to deploy, maintain and manage the entire suite of Microsoft Servers including Windows 2003 Server, SQL Server, ISA Server 2006, Biztalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Server 2007, Virtual Server, and Operations Manager 2007 and 2005.

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Engineers for Lubbock, TexasThe Cisco CCIE credential is the premier recognition for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. CCIEs can resolve the most intractable challenges associated with network design, installation, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating software patches. CCIEs offer exceptional value since their deep experience allows them to solve even the most difficult problems quickly. In typical cases, less qualified service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes.

    Few support organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco CCIE so you can receive timely assistance for serious network infrastructure issues that are hurting worker efficiency but are not within the experience of your local computer support resources. Progent's CCIE engineers can communicate with your network via state-of-the-art on-line troubleshooting tools to perform efficient, safe, and affordable diagnosis and repair.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Certified Network Security Professionals for Lubbock, TexasProgent's accredited CISM and CISSP security consultants offer a range of system protection solutions that can bolster the safety of your Windows, Apple OS X, or Linux environment against internal or external threats or help you to clean up quickly after a serious penetration. Security consulting services available from Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; integrating firewalls; building secure mechanisms for remote and mobile communication; protecting your email system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a broad range of information technologies such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX and Linux consultants can offer urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for small organizations who lack the resources to assemble and manage an in-house Help Desk but who want quick communication with an effective Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent’s Virtual Help Desk is intended for larger companies and serves as a transparent supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the most difficult network problems, or be available in overflow instances when your ordinary resources are too busy.

    Progent's Call Center staff of experienced network experts offers your customers in Lubbock or anywhere in the state of Texas fast assistance from a reliable support group with years of experience offering telephone-based help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to company success, and Progent's aim is to solve and not just track network problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth consulting expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To read additional information on Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Team.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Lubbock, or anywhere in the state of Texas, remote network monitoring support centered around Microsoft Operations Manager 2007, customized by Progent for your business so that your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into full-scale emergencies, system monitoring can ward off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or networks powered by a variety of platforms.

How Your Lubbock Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or send email to information@progent.com. For small offices and startups in Lubbock or anywhere in the state of Texas, Progent's online network support engineers are ready to provide expert and affordable IT help the instant your organization requires it. More than a decade of delivering online repair services has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Lubbock company has a local independent support technician or employs an in-house IT staff that can handle the majority of network issues, Progent’s Microsoft certified engineers offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the availability or the experience to address sudden system crises or especially tough integration problems.

Details of Progent's Remote Network Services for Lubbock
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services offer small businesses in Lubbock or anywhere in the state of Texas the greatest leverage for your support investment. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your organization world class network support while permitting you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to small businesses in Lubbock and is also ideal for customers in more remote areas of Texas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going training.

  • Per Minute Rates to Reduce Expenses
    Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online help and imposes no ongoing retainer. This saves you from paying big invoices for simple repairs.

  • Access to Cisco Certified Network Design Professionals
    As a Certified Partner for Cisco, Progent can provide the services of authorized specialists who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Group
    Progent's core consulting offerings include technology integration, MS Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts Group includes: By offering a full service one-stop resource for network generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that align with the unique needs of your business.

  • Sophisticated Online Connectivity Software
    Protected online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to produce fast solutions to issues that might otherwise require an expensive personal service call. Sophisticated remote access tools and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and remote network tracking.

  • Support for Mainstream VPN Gateways
    Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • 24-hour Support for High System Availability
    For small offices with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high network uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are designed specifically for budget-constrained small businesses whose workers require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of technical experience, fine tuned support software, and understanding of enterprise networking allow small businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over=stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of IT projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for using computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to permit simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of detailing and organizing service records results in more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager 2007. MS System Center Operations Manager 2007 causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.













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