Immediate Remote Support for Lubbock Computer Systems
Immediate Online Support for Lubbock NetworksFor organizations located in Lubbock or anywhere in Texas, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated technology required to solve most network issues quickly. This reduces direct costs because service calls use up minimal billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast fixes manage to turn into big bills. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for online engineering help and repair for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's online support team to connect to your company's system without compromising corporate security.

Progent's sophisticated service reporting application includes detailed documentation of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of services rendered to every Progent customer by any Progent consultant. This database of issues and resolutions is structured as an easily exploitable internal knowledge base that allows Progent's online support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and formal partnerships with key vendors such as Cisco and Microsoft make available additional extensive support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best solutions promptly.

Online services provided by Progent to customers in Lubbock and anywhere in the state of Texas include:

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the resources to build and maintain an in-house Help Desk but who want quick response from a dependable Call Center with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk software to handle the special demands of your business, or adding occasional online personnel to reinforce your existing Call Center group during high-demand scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran network experts gives your computer users in Lubbock or anywhere in the state of Texas instant access to a reliable network service resource with extensive experience providing phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a significant contributor to company performance, and Progent's goal is to fix instead of merely annotate network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team can supply online and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Word, and Microsoft Office Excel. To read more on Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Lubbock, or anywhere in the state of Texas, remote network monitoring services centered around System Center Operations Manager, customized by Progent to suit your business so that your IT support is proactive and automated. By spotting possible issues before they cause crashes, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or systems that support a variety of OS platforms.
How Your Lubbock Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Lubbock or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver effective and economical system support whenever your organization has to have it. Long experience providing online tech support has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while eliminating the cost and lost time associated with on-site support visits.

Even if your Lubbock business has a local independent consultant or employs an in-house organization that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to fix sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Offices in Lubbock
Progent's remote network troubleshooting services enable your Lubbock organization to realize the benefits of on-call, expert network support without the expense of maintaining an in-house IT organization. Your network will acquire greater business worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local support resources
    For most offices in Lubbock or anywhere in Texas, local network service providers, whether represented by outside consultants or an internal IT staff, can take care of typical technical problems. On the other hand, IT crises might spring up when local resources are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service experts offer a convenient, fast, and budget-friendly way to augment your local help and to transfer useful knowledge to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often depend on independent freelance consultants. While freelance service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup help may require your business to wait for help during an IT crisis. As your company expands, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service experts to insure your IT system remains available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. When a company grows, stability and expandability issues can impede the success of the organization. Such badly designed environments need proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a system architecture able to offer the solid foundation to meet current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is motivated to sell a certain vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the forefront of network service, executing a wide range of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to each customer. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.