Even if your Lubbock company relies on a local freelance consultant or employs an in-house organization that know how to handle the majority of network issues, Progent’s Microsoft certified engineers provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to fix sudden network emergencies or especially complex integration problems.

Features of Progent's Online Network Services for Lubbock
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer small companies in Lubbock or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

• Fast Phone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small companies in Lubbock and is also ideal for networks in geographic regions of Texas that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going education.

• Per Minute Billing to Minimize Costs
  Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for online service and requires no periodic retainer. This keeps you from paying big bills for quick fixes.

• Access to Cisco Network Design Experts
  As a Registered Partner for Cisco Systems, Progent offers the services of authorized specialists who have experience in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure connectivity for fixed and mobile networking.

• Application Specialists Group
  Progent's basic consulting offerings consist of system integration, MS Exchange Server consulting, network security design, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting expertise in specific application areas. Help available from the Application Experts Team includes:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Customer Relationship Management Help
  • Microsoft Project Expertise
  • Microsoft Excel Consulting
  • MS Office Consulting
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Apple Mac Help
  By offering a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that fit the special needs of your business.

• Sophisticated Remote Access Tools
  Secure remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that could otherwise demand a costly personal service call. Sophisticated remote access software and expert engineers combine to allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.

• Support for Leading VPN Gateways
  Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

• Round-the-Clock Support for Maximum Network Uptime
  For small companies with vital applications, Progent offers 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are designed specifically for budget-constrained small offices whose clients require instant access to a Help Desk Call Center with effective phone support and full escalation ability.

Benefits of Progent's Network Help for Small Organizations in Lubbock
Progent's online network troubleshooting services allow your City# small company to realize the advantages of on-call, world-class IT support without the cost of managing a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

• Convenient remote expansion of your on-site support resources
  With most small companies in Lubbock or anywhere in Texas, nearby computer support providers, whether made up of independent consultants or a full-time IT staff, can handle typical technical problems. However, IT crises might occur when local support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support professionals offer an easy, fast, and economical way to supplement your regular help and to convey useful information to improve your capability to handle downstream issues in-house.

• Reduced Reliance on Individual Service Providers
  For IT maintenance, small companies often depend on independent freelance service providers. Although independent service people carry smaller overhead than big support companies and can often charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of fallback help may force your company to go without assistance during an IT crisis. As your network expands, network unavailability and problems with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to insure your network remains available.

• Create a Scalable Basis for Smooth Expansion
  New organizations often begin with an IT architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs often get piled onto an unstable foundation. When a network grows, stability and expandability issues can hinder the productivity of the business. Such badly built systems require proper assessment, smart long-term planning, and wide IT knowledge to evolve to a network architecture that can offer the solid foundation to meet current business demands and ease downstream expansion.

• Work with Problem Solvers Instead of Technology Sellers
  Small companies require guidance and technical training to negotiate an ever more complex maze of technology options available for accelerating business success and improving productivity. These companies do not need a network consultant who is motivated to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable product instead of the true requirements of a small business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical experience, fine tuned support tools, and understanding of corporate IT enable small companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

• Certified Expertise in Microsoft's Full Line of Server Platforms
  Progent can provide world-class expertise for Microsoft’s powerful server platforms with services that include Microsoft Windows 2003 expertise, Windows 2000 migration, Windows NT upgrades, Exchange Server 2003 expertise, Exchange Server 5.5 and Exchange Server 2000 migration, and Microsoft SQL 2005 help.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of IT service, performing a wide variety of technical tasks for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not only expert technical capability, but also a consultant with field-tested methods for applying computer knowledge to fix actual network problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for phone support and on-site visits by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MOM allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.

How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.