Immediate Remote Support for Lubbock Information Networks
Immediate Online Support for Lubbock SystemsFor companies in Lubbock or anywhere in Texas, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves additionally in indirect costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike many remote support companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor solutions somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies which allow the highest degree of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to access your company's computer system without compromising network security.

Progent's advanced service reporting application maintains comprehensive histories for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of all help provided to every Progent customer by any engineer. This archive of anomalies and fixes is organized as a conveniently retrievable support knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow priority access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with the most efficient resolutions promptly.

Remote support services available from Progent to clients in Lubbock and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the budget to build and maintain an in-house Help Desk but who need quick access to a reliable Call Center with professional phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or enhancing your existing organization, selecting or customizing Call Center software to handle the unique demands of your company, or adding occasional online staff to reinforce your existing Call Center resources to handle unusually busy situations such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of experienced network experts provides your customers in Lubbock or anywhere in the state of Texas fast access to a dependable technical support group with extensive experience offering phone help and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center recognition as a significant enabler of company performance, and Progent's goal is to solve instead of merely document network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote professional engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Lubbock, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your computer support is proactive and automated. By exposing possible trouble spots before they evolve into downtime, remote monitoring can head off inconvenient and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple OS platforms.
How Your Lubbock Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Lubbock or anywhere in the state of Texas, Progent's phone-based network support specialists are ready to deliver expert and economical IT support the instant your business has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Lubbock business works with a regular independent support technician or maintains a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the expertise to handle sudden network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Lubbock
Progent's online IT consulting services enable your Lubbock company to realize the benefits of immediate, world-class network support without the cost of managing a full-time IT staff. Your network will derive added strategic value by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most businesses in Lubbock and throughout Texas, nearby computer support resources, whether consisting of freelance consultants or an in-house maintenance staff, can deal with typical network problems. However, major troubles may spring up when local resources are too busy or absent, and some problems may involve technology that is unfamiliar to your usual service people. In these instances, Progent's online support professionals give you a convenient, quick, and affordable way to supplement your local resources and to convey valuable information to improve your ability to handle future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies often rely on independent freelance service providers. Although independent service people have smaller overhead than big consulting organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of backup help may force your business to go without help during an emergency. As your network grows, network unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically start with an information architecture created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. These badly built systems need careful analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to deliver the solid foundation to handle critical business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices require guidance and technical education to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world professional background, in the trenches of IT service, performing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each client. The discipline of detailing and organizing support activity allows more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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