For small office computer networks located throughout the state of Massachusetts, Progent's Microsoft authorized engineers can provide online support and remote troubleshooting to fix your network issues fast and cost effectively. Progent has acquired top-notch skills, software utilities, and support knowledge bases to diagnose and repair network problems while avoiding the expense and time delays associated with on-site service visits.

If your Massachusetts small business is located outside of the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support options may be limited in skills, or not available during a crisis. This results in a network that is unusable or causing wasted time due to technical problems persisting for too long. Progentís group of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a varied range of customers. This means you obtain not only the technical know how needed for the job, but a consultant with proven methods for applying those skills to deliver excellent network solutions.

ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services cloud backup and disaster recovery offers small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about Progent's entire ProSight line of affordable managed services for small and mid-size businesses.

Immediate Support for Urgent Problems
With Progentís emergency online computer troubleshooting services, you can receive immediate support for problems that are causing lost productivity. Online support eliminates the lengthy delay and higher cost associated with in-person technical help. For ordinary administration tasks, Progentís online support engineers can complete most jobs within minutes of receiving a request, instead of forcing you to live with a problem for hours for on-premises help to show up.

Design and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Cisco Meraki wireless access point consultants offer online and onsite support services to help organizations of any size to design, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can assist you to set up and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, ASR routers and firewalls to create a cohesive network infrastructure that delivers identical connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi users regardless of their location or device. (See Cisco Meraki switches consulting services.)

Online Support for Windows Server 2008 R2
Windows Server 2008 R2 is an important advance in making information systems more secure and fault tolerant, simpler to virtualize and manage, faster, and able to provide an improved environment for web hosting and development. Progent's Microsoft-certified Windows 2008 engineers can deliver expert, affordable online consulting to assist your company get the most from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, technical support, education, administration, monitoring, and security engineering services.

Network Support for Local Governments and School Districts
Progent has a long background delivering a full-spectrum of remote network support and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is among the industryís pioneers in providing advanced remote network consulting and has provided network support to organizations in all 50 states. Progent's online network support for local governments saves travel expenses and solves problems more quickly than onsite service calls.

Progent's Online Consulting, Programming and Training Support for Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a broad range of online support services to assist you to plan, develop, test, deploy, manage, and troubleshoot business applications powered by any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to upgrade your legacy Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS and Android smart phones and tablets, and identify and fix compatibility problems between different releases of Excel. Progent can provide on-demand help to clients who need a fast fix to a stubborn issue associated with Excel and Progent can also provide comprehensive project management support for upgrading or creating line-of-business applications based on Excel. Progent's cost-effective webinar training for Office Excel can be custom tailored to meet the needs of individuals or teams.

Best Practices Followed by Seasoned Consultants
Many organizations situated away from areas with ample expert consultants utilize less qualified or unseasoned local consultants for vital network support. This can produce a network that is undependable or unproductive. Progentís team of Microsoft and Cisco certified engineers average more than ten years of real-world industry background, in the front lines of network support, providing an extensive array of information system services for a broad mix of customers. This means that with Progent you get not just expert computer network skills, but an engineer who understands computer industry best practices in using that knowledge to solve actual information network problems efficiently and in a consistent fashion.

After-hours Online Technical Support
Progent's low-priced after-hours online support program offers clients 24x7 availability of remote technical support from Progent's Technical Response Center. Services available outside standard work hours include resolving problems with Windows server products, Windows desktop support, assistance with Microsoft Office programs, network and system backup and recovery, and fundamental routing and switching support for Cisco networking products.

Windows Server 2012 Integration Services
Progent's Microsoft-certified Windows Server 2012 R2 support experts can help you to assess the advantages of Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support, team, create an enterprise-wide security strategy, automate IT administration, assist with application development, and generate and test a disaster recovery/business continuity plan. If your organization is considering moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to evaluate the benefits of Windows Server 2016 for your environment and plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.

One-stop Shopping for Full-spectrum Computer Network Support Services
Progent can be a one-stop solution for most IT support requirements for businesses. While concentrated on supporting solutions from Microsoft and Cisco, Progent engineers regularly deploy, integrate, and troubleshoot technologies from leading hardware and software vendors including Check Point Software, WatchGuard, and SonicWALL. Progent also provides support for Apple macOS and OS X and Apple iOS technology, Linux consulting, Citrix consulting, and Juniper/NetScreen expertise.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration consultants can help your business to design, deploy, manage, debug and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE-based SIP trunks. Progent can provide cost-effective online or onsite support to assist you to migrate smoothly to an advanced unified communications network that offers fast return on investment. Progent's certified Microsoft collaboration experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server or Lync for access to a SIP PSTN trunk.

Video Conferencing and Telepresence Consulting Services
Progent can provide the services of an accredited video conferencing and telepresence engineer with an extensive background deploying products from the leading telepresence providers such as Cisco, Polycom, and LifeSize and can assist your company to design, configure, expand, or troubleshoot a video conferencing solution that preserves your current investment and optimizes the strategic value of your IT system. Progent also offers the services of network infrastructure consultants who can assist businesses of any size to create and troubleshoot a communications network that delivers the performance, reliability, security, and scalability you need to accommodate your telepresence environment.

Get in Touch with a Progent Network Support Expert
To learn how you can get in touch with a Progent computer support expert for online or onsite help in , phone 1-800-993-9400 or go to Remote Network Help.














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