for Small Business Computer Networks: Online Phone Support and Repair
For small company computer networks located anywhere in the state of Massachusetts, Progent's Microsoft certified consultants can deliver phone help and remote troubleshooting to solve your computer system troubles fast and affordably. Progent has developed world-class skills, software utilities, and support knowledge bases to diagnose and fix network problems without the high cost and delays normally associated with onsite service dispatches.
If your Massachusetts company is located beyond the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support options may be limited in skills, or unavailable during urgent situations. This can result in a computer network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a wide range of technical projects for a extensive range of clients. This means you get not just the technical skills needed for the task, but an expert with demonstrated methods for applying those skills to deliver efficient network solutions.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All service time is fully documented and billed to the actual minutes used.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest class of organizations that work closely with Microsoft, have shown technical expertise, and have confirmed client references. Gold Partners are required to maintain large staffs of IT experts who have undertaken extensive certification testing. Gold Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and evaluation purposes.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Broad and In-depth Expertise with Office Networks
Progent’s team of sixty+ computer network consultants means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most vexing IT problems. Progent has the know-how to find solutions fast and implement them cost effectively.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
Fast Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent consultants have over 10 years of experience supporting the Microsoft family of technologies.
Immediate Help for Urgent Issues
With Progent’s remote support services, you can get immediate help for issues that are causing wasted productivity without the lengthy wait for an on-site service technician. For day-to-day network administration tasks, Progent’s online support consultants can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks integrate software and hardware solutions from dozens of different suppliers, which results in further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all facets of computer technology, or extensive practical experience in the thousands of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical problems efficiently, at the least cost to you.
Web Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
VoIP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Linux Support and Windows/Linux Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and applications, Progent offers full-service network outsourcing that allows you to concentrate on your area of high-value expertise.
Custom Software Development
Progent can provide expert software designers and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully creating both simple and complex application development projects for organizations of all sizes.
Progent offers support services for WatchGuard Firewall/VPN security appliances such as the Firefox X Core family of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN security appliance that aligns with your network protection plan and fits your IT budget. Progent can also assist you to combine WatchGuard Firewall and SSL VPN devices with security products from other vendors and provide a convenient source for technical support, education, and security expertise.
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be forced to permit simple problems to fester.
Progent's certified consultants can help you analyze the potential advantages of Hyper-V-based virtualization for your company, perform test installations to verify Hyper-V's operation with your line-of-business software, assess your network infrastructure for optimal performance with virtualization technology, assist you in migrating to Microsoft Windows Server 2008 and setting up, train your IT staff to monitor and manage Hyper-V, provide expert consulting help for enhancing the security of your virtual machines, establish and validate business continuity procedures that optimize network uptime, and deliver ongoing consulting and technical support including affordable low-cost remote repair and comprehensive Help Desk outsourcing.
AT&T represents the combination of Southwestern Bell, AT&T, Pacific Bell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and provides a broad spectrum of data services such as AT&T ADSL, T1, and ISDN for high-speed data and SBC Point-to-Point T1, Frame Relay, and ATM for enterprise customers. AT&T IP Flexible Reach uses AT&T VoIP technology for nationwide companies to unify PBX activity. Progent has an agent relationship with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to incorporate AT&T data and voice services to build an enterprise-class, cohesive communications solution on a small-business budget.
Progent’s Microsoft certified experts provide a range of consulting services for Great Plains. Great Plains is a Microsoft accounting platform and business management solution built, like all Microsoft accounting tools, on the expandable and popular platform of Microsoft Windows technology. Great Plains 10.0, the latest edition of Microsoft financial software in the Great Plains Accounting family, offers a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is easy to install and configure, and with its modular approach you are able to license only the capability you currently require, with the option to expand users and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP 10.0 Software consulting engineers can show you how to install, customize and administer Great Plains 10.0 as well as older versions of Great Plains such as Great Plains 9.0 and Microsoft Great Plains 8.0.
Progent’s high availability system experts provide reliability consulting, disaster recovery services, network load balancing, fault-tolerant interoffice connectivity, high-availability Internet interface design, 24x7 data center services, and other fault-tolerant networking services to help your organization create a 24x7 environment for line-of-business applications. Progent possesses the experience to design economical, non-stop networks by utilizing the evolving library of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can show you how to you design a fault tolerant mutli-location network with a completely mirrored Internet interface and efficient network load balancing.
Progent can assist you to plan and execute an efficient migration from a UNIX-based information system to a network powered by MS Windows and capable of supporting Microsoft's familiar office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to preserve your information and reduce productivity discontinuity by designing an efficient transition strategy that protects your existing investments in UNIX software and technology. UNIX-to-Windows transition consulting expertise available from Progent include analysis of current infrastructure, transition planning and testing, MS Exchange migration services, data and application migration, and processor and mass storage migration and consolidation.
Progent offers nationwide remote technical support and troubleshooting services for businesses who operate Solaris networks or whose IT systems include a combination of Solaris and Microsoft technology. Online technical support provides optimum leverage for your IT budget by preserving user productivity and shortening the time charged for computer analysis and repair. Sophisticated online support utilities and skilled technicians and engineers allow Progent to solve most network issues without squandering time and money by traveling to your site. In the vast majority of cases your network problems can be dealt with over the phone or through a mix of phone help and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISA qualified security professionals to assist with the toughest system issues.
Progent’s team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, at the forefront of network service, performing a broad variety of technical projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems quickly.
ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing applications of any sized business against a broad variety of attacks. Progent's certified Internet Security and Acceleration Server 2006 engineers can help you plan, rationalize, pilot, install, customize and manage the any edition of ISA Server 2006 on your network.
Progent's Microsoft-certified professionals have 20 years of
experience designing, installing, and
supporting email solutions for
companies in Northern California and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting
support to make sure that your email environment
offers protection, high availability,
easy access for remote and mobile users,
time-saving administrative utilities, and
productive integration with telecommunications. Progent
provides consulting and support services
for Exchange 2007 Server, Microsoft Exchange
2003 Server, Microsoft Exchange 2000 Server, and Microsoft Exchange Server 5.5. Progent
can also help small or mid-size companies to
migrate from Exchange 5.5,
Microsoft Exchange 2000, or Microsoft Exchange 2003 Server to Exchange Server 2007.
For organizations with a combination of Mac and Windows-powered desktops, Microsoft offers two solutions for running Windows-compatible applications on Mac computers: VirtualPC for Mac and Remote Desktop Connection Client. Progent's Apple-certified Mac consultants can show you how to set up Virtual PC for Mac or Remote Desktop Connection Client for Mac so you can run Windows-based applications on Apple Mac computers.
Progent’s management reporting professionals offer experience in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also show you how to set up the server, networking and security infrastructure necessary to maintain a cutting-edge reporting system. Progent’s reporting consultants can be particularly helpful in helping you integrate data from various data repositories such as Access, Excel, XML, OLAP, SQL and a wide range of accounting packages and enterprise planning programs.
The clustering feature set built into the Datacenter and Enterprise versions of Windows Server 2008 is dramatically redesigned to streamline the installation, setup, and maintenance of server clusters that provide improved levels of system availability, protection, performance, and flexibility. New or enhanced features include cluster Validation, easier setup and installation, unified cluster management, new cluster architecture for increased uptime, better security and quorum models, elimination of failure points, more storage and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you assess the advantages of failover clusters, design and execute a deployment, train your IT personnel to administer your failover clusters, provide continuing consulting and technical help services, and create and test a business continuity procedure.
