For small office networks located throughout the state of Massachusetts, Progent's Microsoft and Cisco authorized technicians can provide online help and remote troubleshooting to fix your computer system problems fast and cost effectively. Progent has acquired enterprise-class expertise, sophisticated utilities, and support databases to troubleshoot and fix computer network problems while avoiding the expense and time delays normally associated with onsite service dispatches.

If your Massachusetts small business is located beyond the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in expertise, or unavailable during a crisis. This results in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical projects for a extensive range of customers. This means you get not just the technical skills needed for the job, but a professional with demonstrated methods for applying that expertise to provide cost effective network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help your organization plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent's VMware vSphere and NSX consulting team can provide advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.

Design and Deployment Consulting for Meraki Indoor and Outdoor Wireless APs
Progent's Meraki wireless access point experts offer online and on-premises support services to help businesses of all sizes to design, deploy, manage, expand or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed APs. Progent can assist you to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a seamless ecosystem that provides the same connectivity, performance, security, manageability and uptime for wired and wireless users irrespective of their mobility or device. (Refer to Meraki switches integration.)

Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, every Progent consultant has access to the technical and training resources needed to deliver the best IT support possible. Progent's IT outsourcing, Help Desk, Office 365 integration expertise, and application programming services allow small and midsize business customers to benefit from the wide array of skills found in the IT departments of big companies without the high expense and distraction of maintaining a self-sufficient in-house support staff.

ProSight Network Audits for Evaluating Network Infrastructure Health
Prosight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable and more secure Active Directory implementation. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. For details about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Microsoft Dynamics NAV Consulting
The latest release of Microsoft Dynamics NAV ERP includes several innovations such as specialized Role Centers, enhanced BI and reporting options, and advanced workflow support. Progent's Dynamics NAV ERP professionals can provide custom programming, configuration and troubleshooting services to enable your company to get the most from Microsoft Dynamics NAV. Progentís engineers can show you how to integrate Microsoft Dynamics NAV to additional services and programs. In addition, Progent can assist your organization to design and analyze databases so you can enhance your knowledge of your business, attract additional clients, expand your sales strategies, and build successful partnerships.

Integration Expertise for Office 365 Apps and Services
Office 365 is Microsoft's growing suite of productivity apps and cloud services offered on a monthly or annual subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans intended for markets from students and home offices to enterprises. Progent can provide fast and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android platforms. Progent can assist your business to understand the many subscription plans available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based products and services.

Progent's Test Lab at the Herakles/Quality Technology Services Colocation Center
Progent's Test and Training Lab at the QTS Data Center in Sacramento, California is available for piloting mission-critical applications, developing efficient migration methodologies, evaluating and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and building training systems for new products and technologies. For Progent clients without sufficient internal resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital network projects on schedule.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with continual replication to provide fast, zero data loss disaster recovery between datacenters located up to 300km apart. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can assist your business to plan, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing help with tasks like assigning disk pools, arranging aggregate and plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, designing a configuration replication network between your storage clusters, and testing your DR system to prove adherence with information assurance standards and government mandates.

Consulting and Troubleshooting Expertise for SCOM 2016
Microsoft System Center 2016 Operations Manager is designed to promote consistent performance and dependable uptime for critical applications by providing unified, cross-platform monitoring of physical and virtual infrastructure deployed throughout on-premises systems and private and public clouds. Progent's consulting group offers world-class online and onsite expertise to assist organizations of any size to design, implement, optimize, update and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can assist you to move to Operations Manager 2016 from earlier versions of Operations Manager or from different IT infrastructure monitoring products, or combine a variety of monitoring systems into a cohesive IT management solution. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate infrastructure based in public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud expertise.

Desktop and Mobile Device Unified Administration Consulting
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 cloud integration, Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment and Intune expertise to centralize and simplify the administration of your desktops and Cloud-connected mobile devices. Progent can help you to upgrade efficiently to Configuration Manager 2016 from a legacy change management solution or assist you to modify your current SCCM 2016 environment to accommodate your evolving business needs.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup offers small and mid-size organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also supports cost-effective backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and for vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a wide array of consulting services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software. For more information, visit Altaro VM Backup Certified Consultants.

Progent's Customer Testimonials
Progent has delivered online or onsite IT consulting assistance to businesses in each state in the U.S. Many of these clients have indicated their appreciation to Progent in the form of testimonials to the quality of Progent's service personnel. Check out Progent's customer testimonials to learn what they have said concerning the quality of Progent's IT services

Stealth Penetration Testing
Stealth penetration checking is a key part of any overall network security plan. Progentís security experts can run extensive stealth intrusion security tests without the awareness of your company's internal IT staff. Stealth penetration checking uncovers whether existing security defense tools such as intrusion detection alerts and event history analysis are properly set up and actively monitored.

Get in Touch with a Progent Computer Support Expert
To learn how to contact a Progent network support expert for remote or on-premises assistance in , call 1-800-993-9400 or go to Remote Network Help.














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