For business network systems located within the state of Massachusetts, Progent's Microsoft authorized professionals can provide phone help and troubleshooting to repair your network issues quickly and cost effectively. Progent has developed top-notch expertise, advanced software tools, and support databases to diagnose and repair network problems without the expense and time delays associated with onsite technical service calls.

If your Massachusetts company is located outside of the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby computer network support options may be limited in skills, or unavailable during urgent situations. This results in a network that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of customers. This means you obtain not only the technical know how needed for the task, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring endpoint protection service incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn about the complete ProSight line of affordable network monitoring and management services for small and mid-size businesses.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants can provide expert online support to help organizations of any size to integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective hybrid ecosystems that can include Windows and Linux operating systems and apps in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange and Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and managed switches. UniFi appliances installed across multiple sites with any number of access points can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent offers the expertise of veteran Wi-Fi consultants who can help you to determine the benefits of UniFi products for your environment and assist you to design, install, administer, and maintain your UniFi ecosystem. For details, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Easy Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency technical support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for regular business accounts.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

IT Consulting for Small Governments
Progent has a long background delivering a broad range of online network consulting and emergency troubleshooting services to local governments and school districts across the United States. Progent is among the industry’s pioneers in delivering advanced remote IT consulting and has provided IT solutions to clients in all 50 states. Progent's remote information technology consulting for local governments eliminates travel expenses and solves issues more quickly than on-premises service calls.

Examples of Online Support Services Available from Progent for Cisco Routers
Some of the typical online Cisco router support services available from Progent include setting up hostname, IP addressing, routing maps, NTP, security logon banner and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing maps, line settings and BGP peering arrangements; updating router's IOS image; configuring and testing router failover; fixing VPN tunnel problems; producing a network diagram and documenting router setup; plus security and availability planning.

Security Vulnerability Scanning for Small Businesses
Progent has put together two ultra-affordable service bundles intended to enable small businesses to get a professional security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from beyond your firewalled perimeter to determine potential risks in the security posture you present to the public. With Progent's Internal Network Security Inventory Scan, a security engineer executes a network scan from an authorized machine inside your company firewall to determine vulnerabilities to inside threats. Both security inventory services are configured and run from a secured remote location.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and CUBE configuration consultants can assist organizations of any size to design, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent offers affordable remote or on-premises expertise to help you to move efficiently to a modern communications network that delivers fast return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.

Citrix Certified XenServer Consulting
Progent's Citrix certified XenServer engineers can help you to understand the business benefits of XenServer as well as additional Citrix products, and can assist you to design, test, execute, troubleshoot, and support a XenServer installation. Progent can in addition analyze your current Citrix technology environment and show you how to enhance consolidation, responsiveness, protection, availability, and disaster recovery.

PC and Mobile Device Centralized Administration Consulting
Progent offers Configuration Manager 2016 cloud integration, Microsoft System Center Configuration Manager design and deployment and Microsoft Intune consulting to consolidate and streamline the management of your PCs and web-facing tablets and smartphones. Progent can help you to upgrade efficiently to SCCM 2016 from an older change management platform or help you to enhance your existing SCCM 2016 ecosystem to accommodate your evolving business needs.

Get in Touch with a Progent Computer Support Expert
To find out how you can access a Progent computer support expert for remote or onsite expertise in , call 1-800-993-9400 or visit Online Network Support.














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