For business networks located within the state of Massachusetts, Progent's Microsoft and Cisco authorized technical experts can deliver online assistance and remote troubleshooting to solve your network systems problems quickly and affordably. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to diagnose and resolve network problems while avoiding the expense and delays normally associated with on-site technical service dispatches.

If your Massachusetts company is located beyond the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in skills, or unavailable during a crisis. This results in a office network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís group of network engineers average more than ten years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical projects for a diverse range of clients. This means you obtain not just the technical know how needed for the task, but a professional with proven methods for applying those skills to deliver excellent network solutions.

Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, integrating SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management service combines advanced virtual server platforms, a state-of-the-art datacenter facility, and the support expertise of Progent's Microsoft Gold Certified engineering team to give small companies a comprehensive network outsourcing alternative that enhances network availability and protection, eliminates management hassle, and lowers expenses. Under Progent's Private Cloud Hosting model, the client retains ownership of the data, the operating systems, and the applications. Since the system is virtualized, it can be transported immediately to a new hardware host without time-consuming and chancy reinstallation and configuration. With Private Cloud hosting, your business is not kept captive to a specific hosting service. Find out about Progent's ProSight portfolio of managed services for small and mid-size organizations.

Desktop Support Services
Progent's desktop support engineers can assist you to install workstations, laptops, or handheld devices individually or assist your business to design and carry out a large-scale upgrade to a new version of an operating system or an updated release of an important end-user program. Progent's certified desktop consultants can configure titles from Microsoft's Office line of end-user products or Microsoft Dynamics accounting and customer relationship products on your client PCs so they integrate efficiently with other Microsoft applications, products from popular publishers, database servers, and key solutions network-wide. For example, Progent can set up Outlook email client on a workstation or notebook to match both the work profile of the user and the security policies of your company. Progent can also provide on-line and on-site technical support for workstations.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering along with replication to deliver rapid, zero data loss disaster recovery between sites located up to 185 miles apart from each other. Progent can provide access to a certified NetApp MetroCluster expert who can help you to design, deploy, administer, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning disk pools, determining aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your DR system to verify adherence with information assurance standards and regulatory mandates.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultantsoffer expert online consulting services to assist organizations of any size to connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in hybrid network models that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments and Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging.

Consulting Services for System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management tools and is intended to provide a centralized mechanism for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of any size with all facets of building, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade smoothly from older versions of VMM, design processes for building and deploying VMs and VM hosts, design high-availability compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches, develop and refine PowerShell scripts, and assist you to evaluate the strategic business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's certified hypervisor experts can provide advanced Windows Hyper-V consulting and VMware vSphere support.

Microsoft Dynamics NAV Consulting
The updated edition of MS Dynamics NAV ERP includes powerful innovations including specialized Role Centers, enhanced management information and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV ERP professionals offer programming, configuration and debugging services to enable you to get the most from MS Dynamics NAV. Progentís engineers can show you how to integrate MS Dynamics NAV to additional systems and applications. Also, Progent can assist your organization to design and analyze data warehouses so you can improve your knowledge of your business, attract more customers, refine your marketing campaigns, and form successful partnerships.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection service utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out about the entire ProSight line of value-priced network monitoring and management services for small and medium-size businesses.

Dynamics GP (formerly Great Plains) Customization and Training
Progent can provide a Microsoft Dynamics GP (Great Plains) consulting expert to assist you to support and enhance your Microsoft Dynamics GP-powered management information system. Progent can also help you to design and implement an efficient Great Plains upgrade from a legacy system so that you preserve your historical data, enhance your security, improve your financial reporting and analytics, take full advantage of Microsoft Office compatibility, and eliminate network impacts by planning and following an efficient upgrade plan.

ProSight Managed Services for Network Monitoring and Management
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, patch management, cloud-based backup/recovery, network infrastructure monitoring and management, private cloud hosting, and network documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Design, Integration and Support Expertise for Microsoft System center 2012 R2
Progent's Microsoft System Center 2012 consultants have more than a decade of experience integrating, maintaining and fixing the core components included with Microsoft System Center and can help you to design, install, manage, and repair your System Center ecosystem to optimize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 migration planning and support to assist your organization to transition to the current edition of Microsoft System Center from an older one or from a third-party IT management platform to deliver the benefits of best-in-class deployment, centralized management, security and compliance, plus datacenter and critical application performance monitoring.

Planning and Deployment Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts can help your business to migrate to Aironet wireless access points and Cisco wireless controllers that are compatible with the new IEEE 802.11ac Wi-Fi specification, enabling you to triple the speed for your Wi-Fi LAN while extending the coverage.

Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and local installations of Exchange. This permits you to have some mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified consulting team can assist you with any facet of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is carried out on schedule and within budget. For more information about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

Progent's Integration Services for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile operating system that allows small organizations to make the move from the older stand-alone in-house datacenter to the modern hybrid networking paradigm that combines both local and cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly online consulting and troubleshooting services for Windows Server Essentials. Progent can assist you to assess the potential business benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud-based design for your network environment. Progent can provide comprehensive project management to help you design and execute an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure integration consulting services.) Progent can also provide ongoing consulting help, technical support, and training.

Talk to a Progent Computer Support Expert
To see how you can access a Progent computer support expert for remote or onsite assistance in , call 1-800-993-9400 or visit Remote Computer Support.

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