For small business network systems located within the state of Maryland, Progent's Microsoft and Cisco qualified technical experts can deliver phone assistance and troubleshooting to solve your network systems issues quickly and cost effectively. Progent has acquired top-notch skills, software utilities, and support knowledge bases to troubleshoot and fix network problems without the expense and time delays normally associated with on-site service visits.

If your Maryland organization is situated beyond the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer support choices may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís team of seasoned network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical projects for a varied range of clients. This means you obtain not only the technical know how needed for the task, but an expert with proven methods for applying that expertise to assist with excellent network solutions.

Exchange 2016 Migration Support
Progent's MS Exchange 2016 Server migration consultants can help your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

Network Support for Local Governments and School Districts
Progent has a long background providing a full-spectrum of online network support and emergency troubleshooting services to local governments and schools throughout the United States. Progent is among the industryís pioneers in delivering expert online network consulting and has provided network solutions to clients in every state. Progent's online information technology consulting for local governments saves travel expenses and resolves issues more quickly than on-premises service calls.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning at scale, streamlines compliance settings management, inventories network assets, guards against company data leakage, provides network health reporting, enables safe end-user self service, and delivers a single control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration specialists can help you with any facet of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.

Simple Sign-on and Pricing Structure
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra fees that drive up support costs. For remote support during regular business hours, you only get billed for the actual time spent working on your issue. If it only takes ten minutes to solve your problem, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent team member is actually onsite solving your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you might be billed for our consultant's travel time, but never an increased emergency rate. Since Progent maintains a large pool of expert consultants located within the entire Northern California service territory, an available consultant is typically near to help. Progent can also offer on-premises support to most zip codes in the U.S. within one business day of answering a service call. Progent's remote technical support team has delivered assistance to small companies in every state (Refer to Progent's customer testimonials.)

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for monitoring the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate data or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help your business avoid being blacklisted and keep compliant with industry privacy standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read more about the entire ProSight portfolio of value-priced network monitoring and management services for small and medium-size organizations.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco SRST solutions for survivability.

Remote Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center provides world-class remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified engineers have the expertise to assist you to troubleshoot and resolve difficult network problems quickly and cost effectively. The breadth of technical expertise offered by Progent's team of consultants allows them to escalate even the most challenging problems to the right specialists as required. Whether you need one-time phone support and remote troubleshooting or ongoing availability of a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level support without the cost and administrative overhead of running a large internal support organization.

Design and Deployment Consulting for Meraki Cloud-managed Wireless Access Points
Progent's Cisco Meraki wireless AP consultants offer online and onsite support to help organizations of any size to plan, deploy, manage, expand or debug Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can assist you to set up and support Meraki-based wireless networks for sites that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology including switches, ASR routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, responsiveness, security, ease of management and uptime for wired and wireless clients irrespective of their location or computing device. (Check out Cisco Meraki switches integration.)

Automated Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a variety of Network Support Bundles based on the proactive problem solving abilities of Microsoft System Center Operations Manager, a next-generation network management software platform that monitors the availability, speed and security of your IT network and identifies anomalies before they can bring down your system. To give you more insight about the performance and robustness of your system infrastructure, Progent can help you deploy and operate leading network monitoring software powered by Linux.

Migration Help for Microsoft Windows 10
Progent's Windows Windows 10 migration consultants can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and on-premises assessment and migration support for Microsoft Windows 10 offered by Progent's experts include ROI analysis, project coordination, application compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile device management and synchronization, teleworker connectivity, data and identity security, automated deployment and management, infrastructure design, Wi-Fi support, business continuity planning, group and personal training for network management staff and end users, and post-migration technical help.

Linux Support and UNIX/Windows Integration
If your small business IT environment combines Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive system that permits all your operating systems to coexist for simpler management, seamless data exchange, fault tolerance, high throughput, and tight security. If you are writing or testing Linux applications on a network that includes Microsoft Windows-based servers, workstations, and application software, Progent can provide comprehensive outsourcing that allows you to concentrate on your area of expertise.

Microsoft Access Software Development
Progent's Microsoft Access consulting experts offer economical remote support for all releases of Microsoft Access including desktop and browser-based versions and offers expert support for Access application programming, database migration, performance tuning, report design, and troubleshooting. Progent also can provide tailored online classes for Access programming and database management.

64-bit Processing Upgrade Support Services
Progentís 64-bit migration support specialists can help you to update your application servers and workstations efficiently from 32 bits to 64 bits. Progent can help your company to understand the costs and advantages of moving to 64-bit processing, plan a cost-effective migration process that reduces business interruptions, and provide responsive online support to assist you to configure 64-bit operating systems and application programs on your existing computers. Progent's Microsoft-qualified engineers can assist your company to integrate the 64-bit versions of Microsoft platforms such as Windows Server, Exchange Server, Microsoft Windows 10, and Microsoft Office Excel.

Get in Touch with a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for online or on-premises expertise in , phone 1-800-993-9400 or visit Online Network Help.

© 2002- 2018 Progent Corporation. All rights reserved.