For small office networks located in the state of Maryland, Progent's Microsoft authorized engineers can provide remote phone help and troubleshooting to resolve your network issues fast and affordably. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to identify and fix IT problems while avoiding the expense and delays associated with onsite technical service calls.

If your Maryland business is located outside of the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network support options may be limited in technical expertise, or unavailable during a crisis. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of customers. This means you get not only the technical competency needed for the task, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.

Eliminate Dependence on Freelance Consultants
By developing a partnership with a full-service computer consulting and support company like Progent as opposed to an individual freelance consultant, you are ensured fast availability of knowledgeable professionals whenever you require them. You no longer have to worry that illness, classes, time off, or conflicting priorities with other clients will cause you to be without support during a crisis.

Microsoft Virtual Desktop Help
Microsoft's virtual desktop technologies reduce the work needed for network administrators to set up applications so that they are standardized throughout an entire user base, provide the ability to control access to business data, and allow fast deployment of additional or updated workstations. In Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure behind Remote Desktop Services streamlines client connectivity, enhances performance, strengthens data security, centralizes administration, and provides an almost transparent client environment. Progent's Windows Server 2008 R2 consultants can assist your company to evaluate the strategic advantages of Microsoft's desktop virtualization solutions, set up pilot and on-line environments, optimize your system infrastructure to accommodate virtual desktops efficiently, assess and resolve security issues, and train your network managers to utilize best practices to achieve maximum payback from desktop virtualization.

Citrix Desktop Virtualization Consulting
Desktop and application virtualization platforms from Citrix allow quick provisioning of new desktops, fast publication of current applications, simplified desktop image control, quick restoration after desktop PC failure or theft, lower initial cost and longer usable life for client PCs, consistent performance, tight control and enforcement of security policies, and the ability to prevent sensitive corporate or government information from leaving its authorized location. Progent's Citrix XenDesktop engineers and Citrix XenApp experts can help you to evaluate, test, deploy, administer, and troubleshoot Citrix virtual Windows desktop products and can assist you manage and support additional virtualization solutions from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless LAN adapted to your environment, offering your business a wireless solution that delivers the reception, speed, load-handling capability, QoS, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service. Progentís on-premises wireless survey includes physical inspection, spectrum and data protection assessment of your current wireless network, evaluation of your site's layout, testing for radio frequency interference, RF propagation modeling, identification of the best locations for customer-specified WAPs such as Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document defining a new wireless network.

Unified CM and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, functions as the core of Cisco's communications and collaboration solution. CUCM and Unified Communications Manager Express offer a location-independent IP-PBX by integrating closely with unified messaging applications such as Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can help with any facet of Unified CM configuration and debugging in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, creating Cisco UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.

Android Phone Integration
Progent's Android smartphone integration expertise have extensive experience providing remote and onsite assistance for organizations of all sizes who want to integrate Android phones into their IT networks so that users can communicate and collaborate from anywhere. Progent offers the range of know-how to resolve technical problems that span numerous manufacturers and that entail a combination of older and up-to-date technology. Progent provides affordable remote consulting to help you with any stage of planning, configuring, managing and maintaining your BYOD environment. Progent can deliver occasional support to assist you to handle particularly challenging IT problems, or Progent can provide comprehensive project management services to help you finish strategic IT projects on time and on budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide specialized group or one-on-one training to help you manage and use Android phones and tablets securely and productively.

Failover Clustering Help for Windows Server 2016 and Windows Server 2012 R2
Progent can provide Microsoft Windows 2016 failover clustering consulting, Windows Server 2012 failover cluster expertise and Windows Server 2008 R2 clustering expertise to help your enterprise design clustered server environments that can provide world-class uptime, even for normal maintenance functions. This zero-downtime feature is possible because a single server in a cluster can be brought off-line for maintenance work without affecting workers. Clustering also allows support personnel to perform critical security enhancements during normal business hours without reducing user productivity.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide advanced online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize organizations and campus LANs to enterprise data centers and service providers. Progent can help you to deploy Cisco's quickly improving switching technology to realize the throughput, scale, availability, virtualization, security and ease of management needed by your organization. To learn about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch consulting services. To learn about Progent's consulting services for Cisco's Nexus line of switches, see Nexus switch support. For details about Progent's support services for Cisco Meraki switches, see Meraki switches consulting services.

Consulting Services for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified SCOM 2012 consultants have more than 10 years of experience planning, deploying, enhancing and troubleshooting SCOM solutions and can provide companies of any size advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and tune System Center 2012 Operations Manager management packs based on best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises technical support to help you to fix serious problems detected by System Center 2012 Operations Manager.

Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 migration consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Remote and on-premises evaluation and upgrade support for Microsoft Windows 10 offered by Progent include ROI estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker connectivity, security and compliance, automated deployment and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and end users, and ongoing consulting support.

Talk to a Progent Computer Support Expert
To see how to contact a Progent computer consultant for remote or onsite assistance in , call 1-800-993-9400 or go to Online Network Support.

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