For small business computer networks located in the state of Maryland, Progent's Microsoft authorized engineers can deliver phone support and remote troubleshooting to solve your network troubles fast and cost effectively. Progent has acquired world-class expertise, sophisticated tools, and support databases to diagnose and resolve computer network problems while avoiding the high cost and time delays normally associated with on-site technical service calls.

If your Maryland organization is located outside of the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local network systems support options may be limited in expertise, or not available during urgent situations. This results in a network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of seasoned network consultants average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical tasks for a broad range of customers. This means you obtain not only the technical know how needed for the task, but an expert with proven methods for applying that expertise to assist with excellent network solutions.

Broad and In-depth Expertise with Office Networks
Progentís team of close to 100 network experts means clients benefit from the leverage of over 1,000 years of combined background and collective knowledge to fix the most difficult network issues. Progentís certified network engineers possess the experience to identify fixes quickly and deliver them cost effectively.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of all sizes to follow leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to migrate from an earlier release of SCVMM or from another virtualization management system, and Progent can show you how you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you get maximum business value.

Temporary CIO Support Services
Progent can supply companies with an information management expert who can serve as a part-time Chief Information Officer. This veteran technology officer can provide long-term direction to assist your company to integrate appropriate technology to enhance business operations so they match more closely with your corporate goals. Your business can create and install a well conceived information technology plan without incurring the cost of a full-time senior IT executive. Critical services Progent's temporary CIO can carry out include strategic planning, rationalizing technology budgets, creating and tracking models for ROI, reengineering business processes, negotiating contracts with suppliers, establishing security and compliance standards, business impact analysis, streamlining network management, desktop management solutions, patch control, and business continuity preparedness.

Microsoft SQL Server 2012 Expertise
Progent can provide the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application developers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and security consultants to help you to maintain your SQL Server 2012 environment and configure a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012. Progent can also assist you to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco SRST solutions for high availability.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist businesses to configure Progent's Email Guard Security Gateway to enforce standard and custom content policies for scanning the content of outbound email messages and attachments and preventing the transmission of confidential or inappropriate data or spam-like messages. Email Guard's email content filtering solutions can also help avoid reputation loss and keep in compliance with industry privacy standards and regulatory requirements like HIPPA, Sarbanes-Oxley and PCI DSS.

Help with Choosing an Internet Service Provider and an Internet Connection Package
Progent can provide the cost-effective services of remote Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet access solution meets your business needs. Services available from Progent's engineers include assessment of your current bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a different carrier and/or service plan. Provisioning can include enhancing existing routers and deploying additional ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Detailed Documentation of Services
Progent provides full and meaningful documentation of all service work to make sure clients donít ever feel like a hostage to their IT service provider. Progent sends e-mail accounts of services shortly after finishing each service interaction, and also provides a printed copy along with monthly invoices. Complete IT service reporting makes it less risky for clients to transfer to a new service provider or assume increased support responsibilities in house. Good service reporting also provides management the information needed to determine the value of maintenance services and develop better informed IT expense projections.

Microsoft Windows 2008 Hyper-V Virtual Server Support
Progent's certified Hyper-V engineers can help you analyze the potential advantages of Hyper-V-based virtualization for your company, perform pilot installations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network and server architecture for optimal performance with virtual server technology, help you in migrating to Microsoft Windows Server 2008 R2 or transitioning to Windows Server 2012 R2 and setting up Windows Hyper-V, train your network management staff to track and administer Hyper-V, offer expert consulting help for enhancing the security of your virtual servers, establish and test disaster recovery procedures that maximize network uptime, and provide continuing consulting and maintenance including affordable online repair and comprehensive Help Desk outsourcing.

Windows Server 2012 Integration Support
Progent's Microsoft-certified Windows Server 2012 R2 support experts can help you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot systems and migration plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT management, staff, develop an enterprise-wide security strategy, automate IT management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

Planning, Deployment and Support Expertise for Microsoft System center 2012 R2
Progent's System Center consulting experts have more than a decade of background integrating, maintaining and troubleshooting the core platforms included with System Center and can assist your organization to design, deploy, maintain, and fix your System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent's consultants can assist your organization to migrate to the current version of Microsoft System Center from an older one or from another IT management platform to provide the advantages of enterprise-class deployment, automation, security, plus infrastructure and application performance monitoring.

Planning and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can assist your business to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the recently approved 802.11ac Wi-Fi specification, enabling you to get three times the performance for your wireless LAN while increasing the signal coverage.

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent network consultant for remote or on-premises expertise in , phone 1-800-993-9400 or go to Remote Computer Support.

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