Maryland Network Consultants for Business IT Systems: Online Phone Help and Troubleshooting
For business network systems located anywhere in the state of Maryland, Progent's Microsoft certified professionals can provide phone help and remote troubleshooting to fix your network systems troubles fast and cost effectively. Progent has developed enterprise-class expertise, software tools and support knowledge bases to troubleshoot and resolve IT problems absent the expense and delays associated with on-site service dispatches.
If your Maryland business is situated beyond the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a varied range of customers. This means you obtain not just the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to provide efficient network solutions.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Convenient Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent consultants have over 10 years of experience working with the Microsoft family of technologies.
Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small office computer networks integrate software and hardware solutions from many different manufactures, which results in further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all facets of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical problems efficiently, at the least expense to you.
Virus and Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policy.
Linux Support Services and UNIX/Windows Integration
If your organization's network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.
Expert Wireless Engineering and Support
Progent’s Wireless Consulting Services offer small organizations a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless applications.
Extensive Computer Network Security Evaluation
Progent’s CISM certified security team members can quickly perform comprehensive network security audits, firewall evaluation and stealth penetration testing on mission-critical small business information networks.
Cost-effective Network Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a business many times over its’ cost in lost productivity.
Progent's CISSP qualified security experts, or Certified Information Systems Security Professionals, are consultant who have been awarded CISSP status as a result of rigorous study and thorough testing. CISSP qualification indicates mastery of a worldwide standard for information security. ANSI has granted the CISSP credential accreditation in the area of IT security under ISO/IEC 17024. Areas of expertise covered under CISSP include Security Management Practices, Security Architecture and Models, Connection Control Systems, Software Development Security, Business Processes Security, Hardware Security, Encryption, Communications, Network Security, and Business Continuity Planning.
Speakeasy is a national carrier of broadband data Voice over IP services. Speakeasy offers a broad spectrum of data transports such as Speakeasy DSL, ADSL, Full T1, and Dedicated Line services. Also, Speakeasy Hosted provides VoIP service. Progent has an agency agreement with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to help you integrate Speakeasy carrier services to create an enterprise-class, integrated communications infrastructure on a small-business budget.
In addition to offering Great Plains specialists, Progent can give you access to experts in Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Sage Software, and QuickBooks Pro by Intuit. Progent's consultants also can help you build and support a protected, reliable server and communications infrastructure to support your ERP, MRP and accounting solutions.
Progent believes that a well designed and executed information system can be a pivotal factor for enabling a firm's growth, and we follow this belief in our corporate network infrastructure. Progent has built a fault-tolerant virtual office infrastructure that enables Progent's in-house engineers and authorized contractors to deliver rapid and effective service, cooperate easily on complex projects, and gain from career and private growth from acting as a member of a dynamic business ethos of personal drive and freedom.
Progent provides technical services for medium size businesses with 50 to 250 network clients. The mid-size business or work group has traditionally been an underserved part of the market for IT consulting expertise. The cost structures and service access models of major outside support organizations make them too costly for the typical small business or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information system whose advanced technology and capability are frequently comparable to the information systems of much larger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual network infrastructure and proactive server monitoring, significantly reduces the network maintenance expenses of an SMB while offering the mid-size organization with enterprise-level support from professional, IT experts with background in a wide range of small business network solutions. If your medium size organization or small business is looking for levels of network support appropriate for a mid-size office without budgeting enterprise prices, call Progent.
Progent's high availability support services for small company networks provides Microsoft and Cisco-certified network experts who can help you implement clustered servers to create a robust network that incorporates key technologies and activities for line-of-business environments. Progent’s high-availability network consultants can help you create non-stop IT systems by planning and integrating the expanding suite of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By helping you build your non-stop environment based on Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help configure a network architecture with features such as high-availability Internet access, network load balancing, fault tolerant data center design, fault tolerant interoffice connections, fault tolerant multi-site systems, and fault-tolerant business continuation design.
Server growth wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual infrastructure offers lower TCO of hardware and quicker return on investment, more leveraged utilization of physical computers, streamlined operations, enhanced system uptime, and easier manageability. Common usage scenarios for virtual servers include hardware consolidation, economical platforms for mission-critical legacy applications based on obsolete operating systems, and inexpensive quarantine of software development or evaluation environments from production systems.
Progent's Cisco-qualified network management engineers can assist you to run Cisco's management tools along with a selection of specialized third-party products to build a complete network management solution to keep your environment operating smoothly, fully utilize expensive resources, guard your data, recover rapidly from device failure or malicious assaults, and allow you to add or reassign valuable resources sensibly and economically as your business grows.
