For small company network systems located anywhere in the state of Maryland, Progent's Microsoft and Cisco qualified technical team members can provide phone help and troubleshooting to solve your network problems fast and cost effectively. Progent has developed enterprise-grade skills, software utilities, and support knowledge bases to troubleshoot and fix network problems without the expense and time delays associated with on-site service dispatches.

If your Maryland organization is located beyond the larger metro areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby computer support choices may be limited in technical capability, or unavailable during a crisis. This results in a network that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s team of network consultants average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with demonstrated methods for applying those skills to deliver efficient network solutions.

Strategically Located in Silicon Valley
Progent is located in California's Silicon Valley, a region respected globally for creativity, technology leadership, and world-class network engineers. Cisco is headquartered in the city of San Jose and Microsoft’s Silicon Valley operation is Microsoft’s biggest besides their Washington headquarters. Other major high-tech corporations based in the San Jose / San Francisco region include Google, Apple, Intel Corporation, Yahoo, Sun, Juniper Networks, and Oracle. This is also the location of several of the highest ranked universities in the U.S. Progent has put together a first-class group of Microsoft qualified experts and Cisco certified CCIE network specialists from this sizable talent pool to make up the nucleus of Progent’s worldwide staff of network consultants.

Part-time CIO Services
Progent can supply companies with an IT management professional who can function as a part-time Chief Information Officer. This veteran technology officer can offer strategic direction to help your company to deploy appropriate IT products to enhance business processes so they match better with your business goals. Your business can create and install a well conceived IT strategy without incurring the cost of a full-time Chief Information Officer. Important services Progent's temporary CIO can perform include strategic planning, planning technology budgets, creating and tracking models for Return on Investment, reengineering business processes, negotiating contracts with suppliers, establishing security policies, monitoring service level agreements, automating data center administration, desktop support solutions, patch management, and business continuity preparedness.

Broad Expertise in Microsoft's Popular Server Technology
Progent provides broad experience with Microsoft’s leading server systems. Progent offers Windows Server 2016 hybrid integration, Windows Server 2012 R2 planning and deployment, Microsoft Windows 2008 R2 help, Windows 2003 assistance, Windows 2K engineering services, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 consulting services, SQL Server 2016 integration, and SQL Server 2012 and 2014 consulting and technical support.

Remote Support for Windows Server 2008 R2
Microsoft Windows Server 2008 R2 is an important advance in making IT networks more protected and fault tolerant, easier to virtualize and administer, faster, and able to provide an improved environment for web publishing. Progent's Microsoft Gold-certified Windows 2008 professionals can deliver expert, affordable remote consulting to help your company get the most from the enhancements incorporated into Windows Server 2008 R2 by delivering certified consulting, troubleshooting, education, management, network monitoring, and security engineering expertise.

Windows 8.1 Integration Services
Progent's certified Windows 8.1 experts can provide a range of technical services to help organizations of all sizes to install, manage, and troubleshoot IT systems that incorporate desktops, laptops, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's senior project management consultants can help set up test labs to assess Windows 8.1 and develop and execute Windows 8.1 migration projects based on industry best practices. Progent's consultants also offer Windows 10 planning and migration assistance.

Online Technical Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center provides expert remote technical support for Windows and Cisco-based systems Nationwide. Progent's certified engineers have the experience to help you to troubleshoot and solve difficult network problems rapidly and affordably. The breadth of information technology expertise offered by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as necessary. Whether you need occasional phone support and remote repair or continuing access to a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level support without the cost and administrative hassle of running a large in-house IT group.

Security Vulnerability Scanning for Small and Mid-size Business Networks
Progent offers two low-cost service bundles designed to enable small businesses to receive a professional network security evaluation from a qualified security engineer. With Progent's External Security Inventory Checkup, an engineer administers a comprehensive examination of your network from beyond your company firewall to determine possible risks in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from an authorized computer inside your company firewall to determine vulnerabilities to internal attacks. Both security inventory services are configured and run from a protected remote site.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of network security professionals. GIAC accreditations are recognized by businesses and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with any of the network security disciplines covered under GIAC certification including auditing infrastructure vulnerability, security incident management and response, intrusion detection, web services security and SIEM solutions for compliance with government requirements for reporting security events.

Data Backup/Restore Consultants
Progent's backup engineers offer support for a wide array of products and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent can provide help for leading data protection products including Acronis, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can help your company to design, upgrade, or troubleshoot backup solutions for a variety of architectures including local, remote, cloud-based, or hybrid.

Progent's Consulting and Training Support for Microsoft Office and Office 365
Progent's certified Microsoft Office and Office 365 experts can assist businesses of any size to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless productivity solution that offers fast return on investment and promotes improved business outcomes. Progent can help you to integrate Office or Office 365 applications with one another and with additional key Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you resolve compatibility problems between different versions of Microsoft Office and offers customized online Microsoft Office and Office 365 instruction to individual users and teams.

Contact a Progent Network Support Expert
To see how you can access a Progent computer consultant for remote or on-premises help in , call 1-800-993-9400 or go to Remote Computer Support.

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