For small office networks located in the state of Maryland, Progent's Microsoft and Cisco authorized technical experts can provide phone support and troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has developed top-notch skills, sophisticated utilities, and support databases to diagnose and resolve IT problems without the expense and time delays normally associated with on-site technical service visits.

If your Maryland company is situated outside of the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís staff of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with demonstrated methods for applying those skills to provide affordable network solutions.

Offsite DPM Backup Service
Multi-site backup is central to any comprehensive disaster recovery strategy. Progentís affordably priced Offsite DPM Backup Service Package combines the power of Data Protection Manager (DPM) with the world-class security and availability features of the QTS (formerly Herakles) Internet Data Center in Sacramento to deliver continual, transparent backup for as much as 2.5TB of critical data from one or several of your Windows-powered servers. Progent's managed service package includes all configuration, management, and tracking required for a complete offsite backup system.

Progent's Online Consulting, Development and Training Support for Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel application consultants offer a broad range of online services to help you to plan, develop, test, install, manage, and troubleshoot applications powered by any release of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can help you to upgrade your existing Excel solutions to the latest releases of Excel, integrate Excel with Apple iOS and Google Android mobile devices, and identify and fix compatibility issues between various releases of Excel. Progent can provide on-demand help to clients who need a fast fix to a specific issue associated with Excel and Progent can also provide full project management support for upgrading or creating mission-critical application software based on Office Excel. Progent's cost-effective webinar training for Excel can be customized to meet the special requirements of individuals or groups.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support combines advanced virtualization platforms, a state-of-the-art datacenter facility, plus the support expertise of Progent's Microsoft Gold qualified engineering team to give small companies a comprehensive IT outsourcing solution that enhances network reliability and security, eliminates administrative hassle, and cuts costs. Under Progent's Private Cloud Hosting model, the customer owns the data, the OS platforms, and the software applications. Because the system is virtualized, it can be transported instantly to a different hardware environment without time-consuming and risky reconfiguration. With Private Cloud hosting, you are not kept hostage to a single hosting provider.

Part-time Chief Information Officer Support Services
Progent can provide companies with an information management professional who can serve as a temporary or part-time Chief Information Officer. This veteran IT executive can offer strategic direction to assist you to integrate appropriate technology to enhance business processes so they align more closely with your business objectives. Your company can develop and implement a well thought out IT strategy without absorbing the cost of a full-time senior IT executive. Key tasks Progent's part-time CIO can perform include strategic planning, establishing IT budgets, building and tracking models for TCO and ROI, optimizing business processes, negotiating contracts with vendors, establishing security standards, monitoring service level agreements, streamlining data center administration, desktop management solutions, software revision management, and business continuity preparedness.

Easy Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for urgent technical assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net terms are available for recurring accounts.

Desktop and Mobile Device Unified Administration Support
Progent can provide Microsoft System Center Configuration Manager (SCCM 2012) design and installation and Intune integration help to centralize and streamline the management of your PCs and Cloud-connected tablets and smartphones. Progent can assist you to migrate efficiently to SCCM 2012 from an older device management solution or assist you to modify your current SCCM 2012 ecosystem to accommodate your evolving business requirements.

Progent's Consulting and Training Support for Office Word and Office 365 Word
Progent's Office Word and Office 365 Word consultants offer a wide range of affordable remote consulting services to assist your organization to manage your existing Microsoft Office Word solution or help you to migrate to a current release of Office Word. Support offered by Progent's Word experts include VBA software development, identifying and fixing compatibility problems between different versions of Office Word, integrating Office Word with other Office apps like Office Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet synchronization, and online Microsoft Office Word training classes customized for individuals or groups.

Planning Help for Windows 10
Progent's Microsoft-certified Windows 10 planning experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and onsite evaluation and upgrade support for Windows 10 provided by Progent's consultants include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, automated provisioning and administration, infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for IT support personnel and end users, and ongoing technical help.

After-hours Online Technical Support
Progent's low-priced extended hours remote support program offers clients 24x7 availability of online support from Progent's Technical Response Center (TRC). Services offered beyond normal business hours include resolving issues with Microsoft-based server products, Microsoft Windows desktop troubleshooting, assistance with MS Office programs, system backup and restore, and fundamental routing and switching support for Cisco networking products.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange. This permits you to have specific Exchange mailboxes hosted on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified Exchange consultants can help you with any phase of planning, implementing and debugging your hybrid Office 365 network. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on schedule and on budget. To find out more about Progent's online consulting support for hybrid Office 365 and on-premises Exchange environments, go to Office 365 integration solutions with on-premises Exchange.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security professionals. GIAC certifications are acknowledged by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the network security capabilities covered within the GIAC certification including evaluating infrastructure security mechanisms, incident handling, intrusion detection, web-based services security and SIEM solutions for compliance with government requirements for promptly reporting security events.

Contact a Progent Computer Consultant
To learn how you can access a Progent network consultant for online or on-premises support in , phone 1-800-993-9400 or visit Online Computer Help.

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