For small company networks located throughout the state of Maryland, Progent's Microsoft qualified consultants can deliver remote phone support and troubleshooting to fix your network problems quickly and affordably. Progent has developed enterprise-level expertise, software tools, and support databases to troubleshoot and resolve computer network problems while avoiding the cost and time delays associated with on-site service calls.

If your Maryland company is situated beyond the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer support choices may be limited in technical capability, or unavailable during an emergency. This results in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of seasoned network consultants average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a diverse range of customers. This means you get not just the technical expertise needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps like Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Private Cloud Hosting Services
Progent's Private Cloud Hosting service combines proven virtualization platforms, a world-class data center, plus the technical experience of Progent's Microsoft Gold qualified engineering staff to provide small businesses a comprehensive network outsourcing alternative that enhances network reliability and security, eliminates administrative hassle, and saves money. Under Progent's Private Cloud Hosting structure, the client owns the data, the operating systems, and the software applications. Since the environment is virtualized, it can be transported immediately to a new physical environment without lengthy and chancy reconfiguration. With Private Cloud hosting, you are not kept hostage to a specific hosting provider.

Wide and Deep Experience with Business Networks
Progentís team of close to 100 network experts means customers benefit from the leverage of over 1,000 years of cumulative experience and shared knowledge to fix the most vexing IT issues. Progentís accredited information technology engineers possess the experience to come up with solutions fast and deliver them cost effectively.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants can provide affordable remote assistance to assist your business to design, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish business-critical initiatives on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or support a highly available, secure and efficient network infrastructure that is best suited to your computing model. Progent also offers remote or on-premises training to help manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the business value of your IT network.

Online Consulting for Windows Server 2008
Windows Server 2008 R2 represents an important step forward in making information systems more protected and available, easier to virtualize and administer, more expandable, and able to provide a better environment for web hosting and development. Progent's Microsoft-certified Windows 2008 engineers can deliver expert, affordable online consulting to help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, support, training, management, monitoring, and security engineering expertise.

Oracle Administration Support and Application Programming
Progent can provide help from an Oracle expert for Oracle DBA expertise or an Oracle software programmer for building database applications. Progent's Oracle DBAs can help your business to simplify key Oracle management activities including performance tuning, backup/recovery processes, and information security. Progent's Oracle application developers can help you to build, tune, troubleshoot, or port Oracle applications using PL/SQL. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper tools and can help you to tune existing SQL code using Oracle's SQL Tuning Advisor.

ProSight Systems Watch Server and Desktop Monitoring
ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they have a chance to impact your network.

Google Android Phone and Tablet Integration
Progent's Android phone integration consultants have years of background providing online and onsite support for organizations of all sizes who want to integrate Android phones into their IT networks so that users can communicate and collaborate from anywhere. Progent has the range of skills to resolve network problems that involve numerous vendors and that entail a combination of legacy and up-to-date technology. Progent provides budget-friendly online technical support to assist you with any aspect of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to help you to handle especially challenging IT problems, or Progent can provide comprehensive project management support to ensure that you complete major IT initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid network environments and offers expertise with operating systems, applications, management utilities and hardware infrastructure. Progent also offers customized group or individual classes to show you how to manage and use Android phones and tablets to maximize their business value.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or on-premises NetApp SAN consulting support for NetApp's entire portfolio of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN environments quickly and affordably based on leading practices.

MS Dynamics GP Customization and Training
Progent can provide a Dynamics GP (formerly Great Plains) technical professional to assist you to maintain and improve your Great Plains-powered management information solution. Progent can also assist you to architect and implement an efficient Great Plains migration from a legacy system so that you preserve your data, enhance your security, extend your financial reporting and analytics, take full advantage of Microsoft Office compatibility, and minimize business impacts by planning and adhering to an intelligent migration plan.

Microsoft Azure Cloud Integration Consulting
Progent's Microsoft Azure cloud planning and integration consultants can assist you with any phase of Microsoft Azure integration including needs definition, prerequisites evaluation, solution architecture, pre-production testing, deployment, automated administration, performance tuning, license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can help you to configure and debug firewalls and VPN tunnels so that your users can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid environment that transparently integrates on-premises datacenters with Azure resources.

Microsoft Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager offers small and mid-size businesses automatic backup and easy recovery functions for Microsoft environment. Data Protection Manager 2016 delivers application-sensitive backup for key workloads like SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft Gold-certified SCDPM 2016 consultants can help you to plan, deploy, manage, and repair a multi-site backup/recovery system built around Data Protection Manager 2016. Progent can help you to migrate from an older version of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployment models. Progent offers remote or onsite consulting expertise and can provide as-needed guidance to help you through challenging issues or deliver comprehensive project management or co-management support to make sure you finish your SCDPM 2016 initiative on schedule and on budget.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and CUBE configuration consultants can help you to plan, integrate, maintain, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent offers affordable remote or on-premises expertise to help companies to migrate efficiently to a productive unified communications ecosystem that delivers fast return on investment. Progent's Gold-certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business and Lync for access to a SIP PSTN trunk.

Linux Support and UNIX/Windows Integration
If your small business IT environment combines Linux technology with Windows, Progent can help you to incorporate your servers into a cohesive network that permits all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced throughput, and tight security. If you are creating Linux based-software on a network that includes Microsoft-powered servers, workstations, and application software, Progent offers comprehensive IT outsourcing that frees you to focus on your area of expertise.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix certified XenServer engineers can help your company to evaluate the business benefits of XenServer as well as additional Citrix products, and can assist you to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your existing Citrix technology deployment and show you how to enhance consolidation, performance, protection, availability, and recoverability.

Remote Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent offers an assortment of network maintenance packages based on Microsoft System Center 2016 Operations Manager services. Progent's automated, round-the-clock server monitoring makes your computer support proactive instead of crisis-based. By identifying potential problems before they cause network downtime, Progent's server monitoring can keep your network environment safe from stressful and costly service interruptions.

Contact a Progent Computer Consultant
To find out how you can contact a Progent network consultant for online or on-premises help in , phone 1-800-993-9400 or go to Remote Network Support.














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