for Small Business Information Technology Network Systems: Remote Consultation and Repair
For small business networks located throughout the state of Maine, Progent's Microsoft certified professionals can deliver online assistance and remote troubleshooting to fix your computer network issues fast and affordably. Progent has acquired world-class expertise, advanced software utilities, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the expense and delays normally associated with on-site service visits.
If your Maine small business is situated beyond the larger metropolitan areas such as Portland, Lewiston, or Bangor, your nearby network support options may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progent’s staff of network consultants average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large range of technical tasks for a broad range of clients. This means you obtain not only the technical skills needed for the job, but an expert with field proven methods for applying that expertise to provide cost effective network solutions.
Software Applications Support Services
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, cost effective and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your organization with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.
Full Array of Security Services
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
Remote Network Administration
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent consultants. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for rapidly crafting multi-vendor solutions.
VPN Access for Leading Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your network remotely without compromising system security.
Detailed Service Documentation
Progent provides complete and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support provider. Progent sends email documentation of services performed shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
Cost-effective Network Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost an organization many times over its’ cost in lost productivity.
VoIP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with technology from other vendors.
Web Site Development Consulting
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, .ASP and .NET programming, graphics design, and 1-on-1 training in FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Remote Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer support is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network free of stressful and costly service outages.
Progent's certified ISA Server 2006 experts can assist you to plan, install, and support a configuration of ISA Server 2006 on your network that delivers the firewall protection, speed and manageability that your company needs.
Microsoft SQL Server 2005 offers indispensable, standardized tools to IT experts and network users, reducing the difficulty of creating, deploying, managing, and using enterprise data and database programs in environments ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on expertise and broad knowledge in planning and deploying information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Microsoft Great Plains can help you expand and manage your company better by offering deep access to strategic information and a fast ROI. Microsoft Great Plains confers major productivity benefits such as its ability to extend the presence of your company, manage your financials, automate financial processes, unify procedures throughout your company, refine inventory control, enhance order accuracy, grow revenue and shorten turnaround time, and maximize cash flow. Progent can help you set up and manage a reliable, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to make sure you derive all the benefits of your Microsoft Dynamics Great Plains software.
Progent’s Cisco-qualified network consultants can provide consulting for Cisco routers that includes integration and support services plus expert Cisco IOS software help. Progent's services for Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Cisco routers for small to medium sized businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small offices and remote telecommuters to the Internet or to the corporate network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are designed to provide a cost-effective, integrated e-business solution for small and midsize companies. They deliver flexibility and manageability to handle complex e-business demands, such as seamless data/voice/video/fax integration, high-speed broadband Internet connectivity, and comprehensive security solutions. Cisco 2600 Routers are a line of modular multiservice access routers for remote offices, offering versatile LAN and WAN options, a variety security settings, and an array of high performance processors. The Cisco 3700 Router Series is a family of modular, multiservice connection platforms for mid-sized and large-sized organizations. With over 70 modular interface components, the Cisco 3700 product line delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
If your business does not require urgent online support but expects to need assistance with your network in the near future, you can save time and money and ensure that the appropriate IT skill will be ready when you need it by contacting a Progent sales agent and registering as a client. For details, phone 800-993-9400 or send email to information@progent.com.
Progent's Check Point Software experts can show you how to select and deploy Check Point Firewall/VPN software and hardware powered by Check Point's technology to provide an economical and effective security solution for your IT network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point NGX VPN with security products from other suppliers and provide a single stop for on-going network support, administration, education, and design expertise.
Progent's UNIX platform support services provide small and mid-size companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide array of expertise offers you a convenient single source to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft interoperability by combining Windows with major variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE, Mandrake, Debian GNU/Linux, and Slackware Linux.
New Edge is a nationwide Competitive Local Exchange Carrier source for managed data communications networks and last-mile Internet connectivity. New Edge Networks offers a rich range of data services such as New Edge DSL, IDSL, TransEdge DSL, T1, Bonded T1, Burstable T1, Frame Relay over DSL, Asynchronous Transfer Mode, Private Line Services, and DS3. New Edge also offers Voice over IP solutions. Progent has an agent relationship with New Edge and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to help you integrate New Edge data services to create a world-class, integrated communications infrastructure on a down-to-earth budget.
MS Dynamics GP 10.0 software is a full-featured business management and analytics solution that integrates information and processes across your business, communicates easily with other solutions, and brings together employees, customers and vendors unrestricted by time or location. Designed for small to mid-size businesses, MS Dynamics GP 10.0 delivers functionality for financials, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a reliable, protected computer and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your business benefit from the full potential of Microsoft Dynamics GP Release 10.0.
Before Progent’s Microsoft Operations Manager solution, network problems were handled reactively, after workers were impacted by them. With the benefit of proactive, automated alerts and trend reports sent by MOM, Progent is now able to ward off server problems before they becomes serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients know that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to provide small business IT systems enterprise-class reliability, safety and performance.
Microsoft Live Communications Server provides IM and Real Presence in a scalable, world-class solution featuring enhanced protection, transparent compatibility with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your organization can benefit from lower costs and improved operational efficiencies, increased worker productivity, and better IP security with this easy-to-administer, highly available IM platform. Effective implementations of LCS require extensive planning and consideration prior to roll out. Progent's Microsoft-authorized professionals can deliver the expertise needed to realize all the advantages of LCS throughout your entire corporation.
Progent's Microsoft-certified ISA Server consultants have broad experience creating corporate security designs for information systems with multiple locations, remote users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and implement a configuration of ISA Server 2004 that supports your IT security requirements without limiting your productivity.
Progent's Cisco-qualified network engineers can help you to run Cisco's network management tools alongside a variety of powerful third-party applications to build a complete network management solution in order to keep your environment running reliably, fully utilize limited resources, guard your data, recover rapidly from device breakdown or deliberate assaults, and allow you to expand or repurpose valuable resources intelligently and economically as your company evolves.
AT&T represents the merger of SBC, AT&T, Pacific Bell, and BellSouth. AT&T is a Tier 1 ISP and offers a broad spectrum of data transports such as AT&T ADSL, T1, and ISDN for broadband connectivity and SBC Bonded T1, Frame Relay, and Asynchronous Transfer Mode for enterprise businesses. AT&T IP Flexible Reach uses SBC VoIP solutions for multi-site organizations to centralize PBX functions. Progent has an agent agreement with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you integrate AT&T carrier services to create an enterprise-class, cohesive communications network on a realistic budget.
