For small company computer networks located in the state of Maine, Progent's Microsoft authorized technical experts can deliver online support and remote troubleshooting to repair your computer system troubles quickly and cost effectively. Progent has developed enterprise-grade skills, advanced software utilities, and support knowledge bases to troubleshoot and resolve computer network problems without the high cost and time delays normally associated with on-site technical service calls.

If your Maine small business is located outside of the larger urban areas such as Portland, Lewiston, or Bangor, your local computer network support options may be limited in technical capability, or unavailable during an emergency. This results in a network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progentís staff of expert network professionals average more than 12 years of real-world industry experience, in the trenches of IT support, performing a large variety of technical projects for a varied range of clients. This means you obtain not only the technical expertise needed for the job, but an expert with field proven methods for applying that expertise to deliver affordable network solutions.

Broad and In-depth Knowledge of Business Networks
Progentís group of more than 80 networking experts means customers can take advantage of the leverage of more than a thousand years of cumulative experience and shared knowledge to repair the most vexing computer problems. Progentís accredited information technology engineers have the knowledge and experience to identify solutions quickly and deliver them cost effectively.

Planning and Deployment Support for Meraki Cloud-managed Wireless APs
Progent's Cisco Meraki Wi-Fi AP experts offer online and on-premises support to assist organizations of any size to design, deploy, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst, Nexus and Meraki switches, routers and firewalls to build a cohesive network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their location or computing device. (Refer to Cisco Meraki switches consulting services.)

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can deliver support with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.

Assistance with Choosing an Internet Service Provider and an Internet Service Plan
Progent can provide the affordable support of online Internet connectivity consultants to help your organization to evaluate or enhance your ISP services so your Internet connectivity solution meets your business needs. Support services provided by Progent's engineers include assessment of your current bandwidth use, carrier and plan comparison and selection, network provisioning, and managing a seamless switchover to a new ISP and/or service arrangement. Network provisioning can include enhancing existing routers and switches and configuring additional ones, implementing firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Exchange Server 2016 Upgrade Services
Progent's certified Microsoft Exchange Server 2016 consultants can assist you in all facets of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

The Progent Test Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento includes a collection of dedicated computers and network support equipment intended to be utilized online or on site to accommodate piloting, assessments, capacity modeling, forensics, disaster recovery planning, education, and additional purposes to help Progent's clients succeed with major IT initiatives.

Oracle DBA Services and Application Programming
Progent can provide the services of an Oracle certified consultant for Oracle database administration expertise or an Oracle software programmer for building RDBMS applications. Progent's Oracle DBAs can help you to streamline critical Oracle database management activities such as performance tuning, backup/recovery strategies, and information protection. Progent's Oracle application developers can assist your company to design, tune, troubleshoot, or migrate Oracle applications based on PL/SQL. Progent has experience with SQL Developer, SQL *Plus, and JDeveloper and can help you to optimize current SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between sites located as far as 300km apart. Progent offers online or on-premises access to a certified NetApp MetroCluster expert who can help your business to design, configure, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing guidance with tasks such as assigning disk pools, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and testing your DR system to show compliance with industry standards and regulatory requirements.

Common Examples of Online Consulting Services Offered by Progent for Cisco Routers
Among the typical online Cisco router consulting services available from Progent's certified Cisco experts include setting up domain name, DHCP, routing tables, clock, and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing configuration, and BGP peering arrangements; installing current IOS image; validating failover; troubleshooting VPN issues; producing a network diagram and documenting configuration; plus security and availability strategy.

Expert Support Services for Systems at Colocation Sites
There are hundreds of enterprise-grade data center colocation sites in Northern California and larger cities throughout the U.S., and Progent's colocation center expert consultants can improve your systemís redundancy and performance by helping you select a colo facility that addresses the specific requirements of your enterprise such as geographic proximity, space, communications, budget, and extra additional features and services. Progentís data center support services are intended for businesses with hardware located at co-location hosting sites and requiring on-demand on-premises service at the colocation site plus online support from Microsoft and Cisco qualified professionals. Progent offers a selection of colocation center consulting services such as system topology analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications infrastructure, development and installation of fault tolerant systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing environments, and planning fault tolerant server clustering configurations.

Windows Server 2012 Migration and Support
Progent's certified Windows Server 2012 R2 support experts can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, staff, develop an enterprise-wide security strategy, streamline network management, assist with application development, and generate and test a disaster recovery/business continuity plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to assess the value of Windows Server 2016 for your environment and design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by companies and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with all of the network security services covered under GIAC accreditation such as evaluating network security mechanisms, security incident management and response, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory mandates for reporting events.

SQL Server Application Programming
Progent's Microsoft-certified SQL Server application programmers can assist with all stages of creating and maintaining SQL Server database applications. Progent follows industry best practices using Microsoft's .NET architecture to develop extensible, easy-to-manage custom applications and to complete software projects on schedule and on budget. Development expertise available from Progent for Microsoft SQL Server applications includes requirements analysis, database modeling, normalization, data migration, T-SQL coding, software configuration, storage management, tuning, backup and restoration, partitioning, synchronization, security and compliance, and fault tolerance.

Fast and Affordable Online Consulting and Support Nationwide
Progent has delivered remote or on-premises network consulting service to companies in each state in the country. Many of these customers have expressed their appreciation to Progent via testimonials to the high quality of Progent's service staff. Take a look at Progent's client testimonials to see what they have said about the quality of Progent's consulting services

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent computer consultant for online or on-premises assistance in , phone 1-800-993-9400 or go to Remote Network Help.














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