Maine Network System Consulting Experts

If your Maine company is located beyond the larger urban areas such as Portland, Lewiston, or Bangor, your nearby network systems support choices may be limited in technical expertise, or not available during a crisis. This can result in a office network that is unstable or causing productivity loss due to technical problems continuing for too long. Progent’s team of network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the task, but an expert with proven methods for applying those skills to provide efficient network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of organizations that work closely with Microsoft, have shown IT skills, and have confirmed client references. Microsoft Gold Partners are required to maintain large staffs of IT professionals who have undertaken extensive certification testing. Microsoft Gold Certified Partners are provided access to special support and training programs from Microsoft and early access to new software for training and piloting purposes.

Virtual Education for Popular Applications
Progent provides live virtual learning for an array of desktop programs and environments such as Microsoft Office Excel, Word, Access, Project, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows Vista and Windows 7. Virtual education offers all the benefits of traditional in-person sessions, such as instant interaction between clients and trainers, but eliminates the expenses of travel and the hassle of attempting to accommodate the schedules of multiple workers.

Eliminate Dependence on Freelance Consultants
By developing a partnership with a full-service IT support company like Progent rather than with an individual freelance consultant, your company is ensured timely access to experienced experts whenever you need them. You do not have to be concerned that illness, classes, vacations, or conflicting priorities with other clients will leave you with no help during a crisis.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent’s elite team of Cisco Certified Internetwork Expert (CCIE) network engineers have been awarded a designation restricted to the most accomplished specialists for architecting, configuring, installing, and debugging a wide range of Cisco networking and connectivity solutions. There are only 7,000 certified CCIEs worldwide, and achieving this distinction involves comprehensive verification of networking skills via written exams and hands-on lab demonstrations to ensure that CCIE’s know how to apply knowledge to practical situations. CCIE’s have a foundational understanding of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.

Simple Sign-on and Pricing Model
Progent has made it easy to become a client. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is documented in detail and invoiced to the actual minutes utilized. By-the-minute billing eliminates situations in which customers are charged big dollars for fast repairs. Your company is billed only for the support you are provided.

Immediate Assistance for Urgent Problems
With Progent’s emergency remote computer troubleshooting services, you can receive immediate help for issues that are causing network disruption. Remote help does away with the long delay and increased cost associated with in-person computer help. For day-to-day administration work, Progent’s remote support engineers can finish the majority of jobs within a few minutes of a request, rather than forcing your company to wait for up to a day for on-site help to show up.

Virtualization Consulting
Progent's server management engineers offer experience with key virtual server platforms and offer Windows Server 2008 Hyper-V help, VMware Virtual Server assistance, and Microsoft Virtual Server 2005 help. Progent's consultants can assist you to design your IT environment to take complete advantage of virtualization products, help you to deploy and integrate virtual servers to maximize throughput, reliability and manageability while lowering expenses, recommend and validate network recovery procedures that minimize downtime after catastrophic interruption of your network availability, and provide ongoing support, repair, and engineering services as your business grows and technology evolves.

Detailed Documentation of Services
Progent produces full and detailed documentation of all service work to make sure clients don’t ever feel “captive” to their IT service provider. Progent sends e-mail accounts of support activity shortly after completion of each support task, and also encloses a hard copy along with monthly invoices. Complete network support documentation makes it less risky for customers to move to a new support provider or assume more service duties in house. Good service documentation also give management the visibility needed to determine the value of maintenance services and develop more realistic IT expense projections.

Collaborative Approach to Service and Problem Escalation
Information networks have become ever more sophisticated. At the same time, most small office computer networks integrate solution from many different manufactures. All this makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced engineer to have deep familiarity in all aspects of computer technology, or extensive practical experience in the thousands of hardware and software products, versions, and revisions that small businesses incorporate in their IT systems. Progent utilizes a team methodology to network consulting and depends on subject matter specialists to bring high-level skills when necessary to resolve the most intractable problems effectively, at the lowest expense to you.

Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, complete package to keep your company email free of spam and malware. E-Mail Guard is a managed service based on Postini’s Perimeter Manager technology that takes care of the security and management of corporate email by delivering continually updated spam and virus protection, content filtering, and defense against email-based directory harvesting and DoS attacks. E-Mail Guard also includes monitoring, analysis, and content administration tools as well as outbound filtering to assist you to diagnose your mail system and define and police company email policy.