For small business computer networks located throughout the state of Maine, Progent's Microsoft and Cisco certified engineers can deliver remote phone help and remote troubleshooting to repair your computer network troubles quickly and affordably. Progent has developed top-notch skills, sophisticated tools, and support knowledge bases to diagnose and repair network problems without the expense and delays associated with on-site technical service dispatches.

If your Maine small business is situated beyond the larger metro areas such as Portland, Lewiston, or Bangor, your local network support choices may be limited in expertise, or not available during urgent situations. This can result in a network that is unusable or causing wasted time due to technical issues persisting for too long. Progentís team of network professionals average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of clients. This means you get not just the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to deliver excellent network solutions.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent can provide convenient, quick, and economical access to Cisco CCIE Certified engineers. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this top-level classification only as a result of strenuous examination by Cisco. CCIEs can resolve even the most complicated issues associated with network architecture, integration, repair, and service. Progentís CCIE consultants cooperate closely with Cisco in-house staff in analyzing problems with Cisco's IOS platform and developing workarounds or acquiring software updates to resolve anomalies. Progent can provide fast contact with a CCIE by telephone so you can get instant assistance for complex network problems that are affecting business efficiency but are outside the scope of your local IT service providers.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Live Online Training Classes for Popular Desktop Apps
Progent provides online instruction for a range of productivity software. Progent's Online training covers topics that include Microsoft Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro programming, Publisher co-editing, Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP customization, and Windows 10 management. Live online education provides all the advantages of traditional in-person sessions, such as instant interaction between clients and teachers, but avoids the costs of travel and the challenge of trying to accommodate the availability of many workers.

Citrix Virtual Windows Desktop Support Services
Progent's Citrix desktop virtualization consultants can assist you to design, implement, administer, and troubleshoot a virtual Windows application delivery and management system by offering Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's datacenter support experts can help you to manage and support a remote datacenter that offers high availability, enhanced security, and fast disaster recovery. Progent can also assist you with other virtualization products from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.

Android Smartphone Integration
Progent's Android smartphone and tablet integration expertise have years of background delivering online and on-premises assistance for businesses of any size who need to incorporate Android phones into their IT networks so that mobile clients can communicate and collaborate while on the go. Progent has the breadth of know-how to resolve technical problems that span numerous manufacturers and that represent a combination of legacy and up-to-date technology. Progent offers budget-friendly online consulting to assist you with any facet of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to help you to resolve especially stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also offers customized group or individual training sessions to help you manage and operate Android phones and tablets to maximize their business value.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover clustering technology incorporated into the most recent releases of Windows Server is radically re-engineered to simplify the deployment, configuration, and administration of clusters and to offer improved levels of system dependability, protection, performance, and versatility. New or enhanced features include automated cluster Validation, revamped setup and deployment, unified cluster administration, new cluster architecture for maximum availability, hardened protection and quorum structure, elimination of failure points, more storage and memory capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's Microsoft-certified cluster technology experts can assist you assess the advantages of Windows clustering, design and implement an installation, train your network support staff to administer your cluster environment, deliver ongoing consulting and support services, and produce and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery consultants can help you you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

Microsoft Windows Server 2012 R2 Integration Support
Progent's certified Windows Server 2012 consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, tune your infrastructure for local, multi-location, cloud-based, and partial-cloud environments, train your IT management, staff, create an enterprise-wide security strategy, streamline network administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.

Management Support for Microsoft Lync Server 2013
Microsoft Lync 2013, renamed Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging, presence, audio/video and web meetings with application sharing and whiteboard, as well as IP and PSTN telephony across a broad assortment of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 experts can help you to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and future plans, deploy Lync Server 2013 so as to speed up your return on investment, and provide live online and on-premises training to your management team and users. Progent has expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 apps such as Outlook, Word and PowerPoint. Progent's Microsoft Skype for Business Server consultants can also help your organization to design and carry out an efficient migration to Skype for Business.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network engineers offer advanced online and onsite support for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that range from small companies and campus LANs to giant data centers and ISPs. Progent can show you how to implement Cisco's continually evolving switching solutions to realize the performance, expandability, availability, virtualization, data protection and manageability required for your business. To learn about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch consulting and troubleshooting services. For information about Progent's consulting and support services for Cisco's Nexus line of switches, see Cisco Nexus switch consulting and support. To find out about Progent's support services for Cisco Meraki switches, see Meraki switches consulting and troubleshooting services.

ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure management service makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Read about Progent's entire ProSight series of value-priced managed services for small and mid-size businesses.

64-bit Computing Upgrade Help
Progentís 64-bit migration specialists can help you to enhance your servers and desktop PCs affordably from 32 to 64 bits. Progent can help your company to understand the risks and advantages of migrating to 64-bit computing, design a cost-effective upgrade strategy that minimizes business disruptions, and offer timely online support to assist you to install 64-bit operating systems and application software on your current computers. Progent's Microsoft-certified consultants can assist your company to integrate the 64-bit editions of Microsoft products such as Microsoft Windows Server, Exchange Server, Microsoft Windows 10, and Office Excel.

Talk to a Progent Computer Consultant
To find out how to get in touch with a Progent network consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Computer Help.














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