Michigan Network System Consulting Experts for Small Office IT Network Systems: Remote Assistance and Troubleshooting
For small company networks located throughout the state of Michigan, Progent's Microsoft and Cisco certified professionals can provide online assistance and troubleshooting to fix your network systems issues fast and cost effectively. Progent has developed enterprise-class expertise, advanced software tools and support knowledge bases to identify and resolve computer network problems without the cost and delays associated with onsite service dispatches.
If your Michigan company is situated beyond the larger metro areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby computer network support options may be limited in skills, or unavailable during a crisis. This can result in a network environment that is unstable or causing wasted time due to technical issues persisting for too long. Progent’s group of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a large range of technical projects for a extensive range of clients. This means you obtain not just the technical know how needed for the task, but a professional with proven methods for applying those skills to deliver excellent network solutions.
Efficient Remote Access Tools
Powerful remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical personnel, and extensive on-going education.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your company the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
VPN Access Support for Popular Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Full Array of Security Consulting Services
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Easy Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All consulting time is fully documented and invoiced to the actual minutes used.
Nationwide Remote Support for Microsoft Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the most difficult problems to appropriate specialists as required.
Application Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and complete IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus support and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Cost-effective Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost a small business many times over its’ cost in lost productivity.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer an affordable, complete solution to keep your corporate email free of spam and viruses. E-Mail Guard is a managed services based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most network support needs for small businesses. While focused on supporting products from Microsoft and Cisco, Progent staff regularly work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Expert Network Services for Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center nationwide. Progent’s long experience in working remotely with hosted data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Round the Clock Support for Maximum Network Availability
For businesses with mission-critical computer applications, Progent can provide online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring offering, this service can help ensure the maximum system availability.
Progent’s Technical Response Center provides nationwide remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-certified support professionals offer telephone help and online secure network access to isolate and repair technical problems quickly and affordably. The breadth of IT expertise available from Progent's team of country-wide service professionals makes it possible to escalate even the toughest network issues to competent experts as required.
Progent’s Cisco-certified network experts offer wireless integration support for Cisco wireless access point and wireless bridge technology. Cisco supplies access points that have either solo 802.11g transceivers for as high as 54 Mbps of capacity or dual-radio access points supporting both 802.11g and 802.11a for up to 108 Mbps of bandwidth. Progent’s Cisco wireless consultants can provide help for the entire line of Cisco 802.11g wireless access points and wireless bridges such as the Cisco Aironet 350 Access Point, the Cisco Aironet 350 Wireless Bridge, the Cisco Aironet 1130AG Series and 1230AG Series access points, the Cisco Aironet 1300 Series Outdoor Access Point/Bridge, the Cisco Aironet 1400 Wireless Bridge, plus any Cisco 802.11b Wireless Access Point product. The Cisco Aironet 1130AG Series and 1230AG Series access points are designed to protect present and ongoing system infrastructure investments. The 802.11a radio handles data rates of up to 54 Mbps on 12 non-overlapping 5 GHz channels to provide fast bandwidth as well as maximum scalability. The 802.11g radio allows data rates as high as 54 Mbps in the 2.4 GHz band. When using an 802.11g radio, the access point may be configured to support only 802.11g users for high-performance scenarios, or, for better investment protection, it may be set up to support both 802.11g and older 802.11b technology.
Progent’s wireless consultants can help small companies design, select, evaluate, configure and support secure building-to-building wireless bridging products that integrate transparently into your existing network while providing a degree of protection that matches or exceeds wired connections. Progent offers expertise in wireless network products from Cisco Aironet, Proxim, and other small business wireless vendors and can show you how to select and install the wireless connectivity solutions that fit best with your company needs.
Progent offers three basic types of Helpdesk services : Microsoft Helpdesk Outsourcing Support Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals offers your customers easy access to a dependable support group with extensive experience delivering phone support and online repair for networks based on Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a solid contributor to business productivity. Progent's target is to fix rather than merely report problems.
Progent is a Registered Cisco Partner offering expert Cisco-qualified consultants available to help you to deploy or troubleshoot Cisco-powered connectivity solutions. Being a Registered Partner for Cisco, Progent can provide the services of Progent's on-staff CCIE-qualified specialists who have experience in planning, deploying and repairing network environments based on Cisco products. Because Progent is also a Microsoft Gold Partner and offers expert help for a wide variety of business applications, Progent can show you how to assist you to develop complete IT solutions that maximize the business benefit of your information system. Cisco's industry-leading selection of connectivity solutions familiar to Progent includes PIX 500 Series and ASA 5500 Series firewalls, secure broadband and integrated services routers, Cisco Aironet wireless access points, voice over IP solutions, Cisco Catalyst switches, plus security and Virtual Private Network products.
The experience of Progent's certified Windows Server consulting team, with an average of more than 10 years of work in Microsoft integration, ensures you success in selecting the version and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also help you with planning, installing, administering and supporting powerful information technology applications powered by Windows Server, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Progent's certified consultants can assist you to evaluate the potential benefits of Hyper-V-based server virtualization for your company, conduct pilot installations to validate Hyper-V's compatibility with your production applications, evaluate your network infrastructure for optimal performance with virtualization technology, help you in migrating to Windows Server 2008 and configuring Hyper-V, train your network management staff to monitor and administer Hyper-V, offer world-class consulting help for enhancing the security of your virtual servers, design and validate business continuity procedures that maximize network uptime, and provide ongoing consulting and maintenance including affordable low-cost online repair and comprehensive Help Desk outsourcing.
Progent's Virtual Help Desk support services are an integrated extension of your internal IT service organization. Virtual Help Desk can include advanced call center features such as a special telephone number with customer-specific greeting. Progent will also rout calls automatically to staff technicians who are specifically set up and trained to handle your needs. In addition, Progent's Help Desk Call Center staff can manage trouble tickets with any client trouble ticket software for transparent integration with your in-house support services group. Benefits of Progent's Virtual Network Support Helpdesk services include high-end Microsoft and Cisco Helpdesk expertise the moment you call, transparent extension of your internal support staff, comprehensive help for urgent client problems, and per-minute billing.
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast creation of a new generation of enterprise-class applications that can give your company a critical competitive edge. SQL Server features built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
