Minnesota Computer Network Support Services for Office IT Systems: Remote Assistance and Repair
For business computer networks located anywhere in the state of Minnesota, Progent's Microsoft and Cisco certified technicians can provide online assistance and troubleshooting to resolve your computer network troubles quickly and affordably. Progent has developed world-class expertise, advanced software tools and support knowledge bases to diagnose and resolve network problems without the high cost and delays associated with onsite service calls.
If your Minnesota organization is located beyond the larger metro areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local network support choices may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a extensive range of customers. This means you get not only the technical know how needed for the job, but an expert with demonstrated methods for applying those skills to provide efficient network solutions.
Strategically Based in Silicon Valley
Progent is strategically based in the heart of California’s Silicon Valley, an area recognized worldwide for innovation, technology leadership, and top-notch computer network experts. Cisco is headquartered in San Jose and Microsoft’s Silicon Valley campus is Microsoft’s second largest outside Washington. Other major high-tech companies headquartered in the Silicon Valley / San Francisco Bay Area include Google, Yahoo, Apple, Intel, Symantec, Sun, Juniper Networks/Netscreen, Oracle and others. This is also the location of some of the highest ranked universities in America. Progent has assembled a world-class group of experts from this large talent pool.
Simple Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All support time is fully documented and invoiced to the actual minutes used.
Convenient Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent consultants have over ten years of experience working with the Microsoft family of technologies.
VPN Access Support for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your organization with enterprise-level support without the high cost and management overhead of maintaining a large in-house IT organization.
Nationwide Remote Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers remote support for Microsoft and Cisco-based environments anywhere in America. Progent's certified experts have the expertise to help you troubleshoot and resolve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Broad and In-depth Experience with Office Networking
Progent’s team of sixty+ networking experts means clients benefit from the leverage of 800 years of cumulative experience and shared knowledge base to repair the most vexing computer problems. Progent has the know-how to come up with solutions fast and implement them affordably.
Apple Macintosh Consulting Services
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For small business networks based exclusively on Mac OS X or for environments utilizing a mix of Macintosh, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is stable, safe, fast and aligned with your business objectives.
Team Approach to Support and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small business computer networks integrate software and hardware solutions from many different vendors, which results in further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all facets of information technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can used by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least cost to you.
Network Monitoring
Progent offers an assortment of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies issues before they can disrupt your network.
Comprehensive Information Security Evaluation
Progent’s CISSP and CISM certified security consultants can efficiently perform complete network security audits, firewall evaluation and stealth penetration testing on mission-critical small business information networks.
VoIP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Detailed Service Documentation
Progent provides complete and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also provides a printed copy along with monthly billings for accounting purposes.
Nagios and MRTG are useful, free monitoring tools that run with Linux and can be deployed to analyze UNIX environments, MS Windows networks, or mixed-OS systems in which Linux and MS Windows run side by side. Nagios allows network managers to track system services such as SMTP, HTTP, SSH, and NNTP. MRTG allows you to track the bandwidth through SNMP-enabled network appliances including servers, routers, and switches. Progent's system monitoring experts can assist you to utilize both these utilities to streamline and troubleshoot your computer network.
When performing consulting tasks for enterprise customers, Progent follows a phased approach based on specified milestones so as to achieve budgetary, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes industry project management standards derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional implementation. All phases are recorded to provide a detailed description of technical services performed and to assist in ongoing network maintenance.
Progent's network consultants can assist you to analyze the possible advantages of Hyper-V-based virtualization for your company, conduct pilot implementations to verify Hyper-V's compatibility with your production applications, assess your network architecture for smooth performance with virtualization solutions, help you in moving to Windows Server 2008 and setting up, educate your IT personnel to monitor and administer Hyper-V, offer world-class consulting help for enhancing the security of your virtual servers, establish and validate disaster recovery processes that maximize network availability, and deliver ongoing consulting and maintenance including affordable low-cost online troubleshooting and turn-key Help Desk services.
Progent can provide small businesses with an information management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy sensible IT products to enhance business processes so they match better with your corporate objectives. Your business can develop and implement a well conceived IT strategy without absorbing the expense of a full-time senior IT executive.
Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most popular business applications. Progent's Apple-certified Macintosh consultants can show you how to configure Mac Office on a multi-vendor environment combining Apple OS X and Windows computers so that Mac users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who run Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can support environments that mix Apple Macintosh with Windows computers with extensive resource sharing, or networks which intentionally limit sharing between Mac and Windows systems.
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid development of a new generation of enterprise-class applications that can give your business a critical competitive advantage. SQL Server provides core support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.
Progent’s Microsoft-certified consultants can provide small and medium sized companies computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a common spot for your workers or clients to connect to, organize, distribute and interact with relevant information, files, and software and to interact with other people. It allows quicker and better decisions, more efficient access across teams and more economical business practices. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available inside and without an organization. Windows SharePoint Services connect workers, clients, teams and major tasks with the data they’ve created in a way that makes data convenient to find, download and apply.
VMware Virtual Server is a free virtualization product that runs on Linux and Microsoft Windows Servers. VMware Server allows companies to segment a physical server into multiple virtual machines and to start realizing the advantages of virtualization with minimal monetary outlay. VMware Virtual Server is a reliable yet simple to use solution for users new to server virtualization techniques and is powered by VMware’s time-tested technology. VMware Server is ideal for programmers, departments, and satellite offices who want to streamline application development, test software in economical virtual machines, run outdated operating systems, and simplify server provisioning. Progent's skilled virtual server professionals can assist you with VMware Virtual Server, VMware ESX Server, and VMware Infrastructure 3 so your company can benefit from VMware server optimization.
Progent's SonicWALL consultants can help you select, deploy, and manage the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can provide training to help you to support SonicWALL protection technology. Progent's CISSP qualified consultants, CISM certified security professionals, and CISA certified IS security audit specialists can help you create an end-to-end security strategy, including written policies, and build protection into your corporate processes.
