For small business computer networks located anywhere in the state of Minnesota, Progent's Microsoft certified technical experts can deliver phone help and troubleshooting to solve your computer network troubles quickly and affordably. Progent has developed top-notch skills, software tools, and support databases to identify and repair network problems without the cost and time delays associated with on-site service calls.

If your Minnesota organization is situated outside of the larger metropolitan areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local network systems support options may be limited in technical capability, or unavailable during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of seasoned network consultants average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a broad range of customers. This means you obtain not only the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to assist with efficient network solutions.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies more than a quarter century of experience assisting manufacturing and distribution companies to simplify complex supply chains and streamline critical processes in order to bring products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with more than 20 years of experience with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that spans from occasional guidance to solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Office 365 integration, training, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

NetApp SAN Storage Solutions
Progent can provide enterprise clients online or onsite NetApp SAN consulting support for NetApp's complete family of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN deployments quickly and affordably following industry best practices.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists offer Cisco UC520 consulting services to assist you to manage your legacy UC500 VoIP gateway or design and implement an efficient migration to a modern VoIP solution.

Common Examples of Remote Support Services Available from Progent for Cisco Routers
Some of the common online Cisco router support services available from Progent's certified Cisco experts include setting up hostname, DHCP, routing maps, logging, and user accounts; configuring HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing tables, and BGP peering arrangements; updating router's IOS image; configuring and testing router failover; fixing VPN tunnel problems; creating a network diagram and documenting router setup; plus policy and disaster recovery strategy.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving QoS, setting up SIP trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

Expert Wireless Engineering and Support Services
Progent's wireless technology consultants offer wide-ranging backgrounds in the implementation and support of wireless networking technology and can help your IT team to design, deploy, administer and repair wireless solutions that are compliant, resilient, expandable, easy to manage and operate, able to handle your critical applications, and seamlessly integrated into hybrid cloud environments. Online and onsite expertise available from Progent cover a selection of wireless technologies such as smartphone management, Wi-Fi network infrastructure design and deployment, Wi-Fi site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

Microsoft Access Software Programming
Progent's Microsoft Office Access consultants can provide cost-effective remote consulting services for all editions of Office Access including Access desktop and Access Web App and can provide advanced support for Access application development, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide tailored online classes for Access application programming and database management.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-authorized Microsoft SharePoint 2013 engineers, Microsoft SharePoint Server 2010 developers and Office SharePoint 2007 consultants can help you evaluate the business case for deploying the current version of Microsoft SharePoint Server, consult with you on the appropriate version of SharePoint Server for your application, provide setup and deployment expertise, help you to set up MS SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and customized application software to operate with SharePoint, design a company-wide security plan that includes portal solutions, and provide troubleshooting and Help Desk Call Center services.

Planning, Integration and Support Services for System center 2012 R2
Progent's System Center consulting experts have over a decade of background integrating, supporting and troubleshooting the key platforms included with System Center and can help you to design, install, maintain, and repair your System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also offers System Center 2016 migration consulting to help you to move to the latest edition of System Center from a previous release or from another datacenter management solution to deliver the advantages of best-in-class provisioning, automation, security, plus datacenter and critical application performance monitoring.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
The failover server cluster feature set incorporated into the latest versions of Microsoft Windows Server has been dramatically redesigned to simplify the installation, configuration, and administration of clusters and to offer improved levels of system availability, protection, performance, and versatility. New or improved features include automated cluster verification, easier configuration and installation, improved cluster management, redesigned cluster architecture for maximum uptime, hardened security and quorum models, minimization of failure points, more disk and memory capacity, improvements for multi-site clusters, and live migration capability for Hyper-V virtual servers. Progent's certified failover cluster consultants can help you evaluate the advantages of failover clusters, plan and execute an installation, train your network support personnel to manage your failover clusters, provide ongoing consulting and technical help services, and create and test a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure cloud.

Microsoft System Center 2016 Planning and Integration
System Center 2016 provides major improvements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; unified management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

Talk to a Progent Network Support Expert
To see how you can access a Progent network consultant for online or onsite assistance in , phone 1-800-993-9400 or go to Remote Computer Help.














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