For small office network systems located in the state of Missouri, Progent's Microsoft certified technical team members can deliver remote phone help and remote troubleshooting to repair your computer network problems quickly and cost effectively. Progent has acquired world-class expertise, sophisticated utilities, and support databases to diagnose and fix computer network problems without the high cost and delays normally associated with onsite technical service visits.

If your Missouri business is situated outside of the larger metropolitan areas such as Kansas City, St. Louis, Springfield, or Independence, your local computer support choices may be limited in expertise, or unavailable during a crisis. This can result in a office network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís team of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical projects for a broad range of clients. This means you get not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to provide excellent network solutions.

Consulting and Troubleshooting Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management tools and is intended to offer a unified solution for configuring and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate smoothly from legacy versions of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and VM hosts, design fault-tolerant compute and storage clusters, integrate your private cloud resources with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and help you evaluate the strategic advantages of the latest capabilities like Storage Replica and Shielded VMs. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware ESXi support.

Design and Deployment Support for Meraki Cloud-managed Wireless APs
Progent's Meraki wireless AP consultants offer online and on-premises support to help businesses of all sizes to design, install, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can assist you to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as switches, ASR routers and firewalls to create a cohesive ecosystem that provides the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or device. (Check out Meraki switches integration.)

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out about Progent's ProSight portfolio of managed services for small and mid-size organizations.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Partner, every Progent network expert has access to the technical and training resources required to provide the best computer support possible. Progent's network outsourcing, Contact Center, Office 365 integration expertise, and software programming services allow small business customers to take advantage of the broad range of skills associated with the IT departments of big companies without the high expense and hassle of maintaining a large in-house network support team.

Oracle Administration Support and Software Programming
Progent can provide online access to an Oracle expert for Oracle database administration services or an Oracle application developer. Progent can help you to create effective mechanisms for critical Oracle database administration tasks including performance tuning, backup/recovery processes, and information security, or train your IT staff to use industry best practices for streamlining major management procedures. Progent can also provide the support of a PL/SQL programmer to assist you to design, test, enhance, or migrate Oracle programs that can vary from business reports to database-powered web commerce sites. Progent has experience with Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize current SQL code by utilizing Oracle's SQL Tuning Advisor.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications such as Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco SRST systems for survivability.

Unified CM and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally known as CallManager, functions as the heart of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express provide a location-independent IP-PBX by integrating closely with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified CUCM and CallManager experts can assist with any facet of Unified CM support and debugging in areas that include integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

64-bit Processing Upgrade Support Services
Progentís 64-bit upgrade experts can help you to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can help you to calculate the risks and benefits of upgrading to 64-bit computing, design an economical upgrade process that minimizes operational disruptions, and offer timely online support to assist you to install 64-bit operating systems and application software on your current computers. Progent's Microsoft-qualified consultants can assist you to install the 64-bit versions of Microsoft products such as Windows Server, Exchange Server, Microsoft Windows 10, and Microsoft Office Excel.

VMware NSX Virtual Networking
VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also permits non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove DR compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the entire logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to plan, configure, test and administer a DR system based on VMware SRM and VMware NSX.

After-hours Remote Support
Progent's affordable extended hours online technical support program provides clients 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services offered beyond regular business hours include fixing problems with Windows servers, Microsoft Windows desktop troubleshooting, help with Microsoft Office applications, system backup and recovery, and fundamental routing and switching support for Cisco technology.

Progent's Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small businesses to make the move from the older stand-alone on-premises datacenter to the modern hybrid computing model that combines local and cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly remote consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of migrating to WS 2012 R2 and adopting a hybrid on-premises/cloud-based design for your network ecosystem. Progent can provide comprehensive project management support to help you plan and carry out a smooth move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. (Learn about Progent's Office 365 integration with on-premises Exchange deployments and Azure integration consulting.) Progent can also provide ongoing consulting help, technical support, and customized training.

Progent's Integration and Troubleshooting Services for SQL Server 2014
SQL Server 2014 includes major improvements in critical areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises consulting services including system design, configuration, administration, remediation, and software development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment. In case you are currently using Microsoft SQL Server 2014, Progent can assist you to perform an efficient migration to Microsoft SQL Server 2016.

Microsoft Active Directory Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged Active Directory objects, clean-up of beta software configuration objects in on-line AD environment, and fixing of unsuccessful setups of AD and AD-dependent software. Progent is also experienced in using advanced Active Directory tools such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important areas such as Active Directory naming conventions, hierarchical structure, IT management model, selection and design of group policy objects, plus protection and monitoring specifications. Progent can also analyze the impacts of alternate server and service configurations on capability and performance. Progent can help companies to plan and roll out deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or visit Online Computer Support.














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