Missouri Network Consultants for Small Office Computer Network Systems: Online Phone Support and Troubleshooting
For small company network systems located within the state of Missouri, Progent's Microsoft and Cisco certified technicians can provide online help and remote troubleshooting to repair your computer system troubles fast and affordably. Progent has developed world-class skills, sophisticated tools and support databases to identify and repair network problems absent the expense and delays associated with on-site service dispatches.
If your Missouri company is situated beyond the larger metro areas such as Kansas City, St. Louis, Springfield, or Independence, your local network systems support options may be limited in technical expertise, or not available during urgent situations. This results in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of expert network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a varied range of customers. This means you get not just the technical skills needed for the task, but an expert with proven methods for applying that expertise to provide efficient network solutions.
Remote Network Administration
Remote support tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical IT support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Immediate Help for Urgent Problems
With Progent’s remote network support services, you can get immediate support for problems that are causing network disruption without the long wait for an on-site service technician. For day-to-day administration work, Progent’s online support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house support organization.
Affordable Network Support Solutions
Many small organizations utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost an organization many times over its’ cost in lost productivity.
Voice over IP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP-CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you choose and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office computer networks integrate software and hardware solutions from dozens of different manufactures, which leads to further integration complexity. It is impossible for even the most experienced individual to have deep knowledge in all aspects of information technology, or extensive practical experience in the huge range of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.
Detailed Documentation
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support provider. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Comprehensive Information Network Security Evaluation
Progent’s and CISA certified engineers can efficiently perform comprehensive security audits, firewall evaluation and stealth penetration testing on mission-critical business IT networks.
24 by 7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide online support services on a round the clock basis. Combined with Progent's automated 24x7 server monitoring package, this service can help ensure the highest system uptime.
Progent offers national online help and consulting services for companies who run environments based on variants of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft products. Online network consulting offers optimum return for your information technology budget by extending user efficiency and shortening the time billed for network repair services. Sophisticated remote support tools and experienced service specialists and engineers allow Progent to handle the majority of IT problems without squandering time and expense by traveling to your site. In the vast majority of cases your IT problems can be remediated over the phone or via a combination of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP qualified security specialists to assist you with the toughest system issues.
Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2003 migration strategy that minimizes productivity downtime, simplifies ongoing service demands, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent offers the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Exchange 2003 Server that are best aligned to your business needs.
Key characteristics of Microsoft Great Plains software include a modular structure that allows you to license only the components you require, a standards-based foundation built on Microsoft technologies to secure your investment and provide a tightly interconnected environment, enhanced reporting services that allow you to monitor all operations, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to corporate data, the ability to integrate information from virtually any database or workstation software into Microsoft GP, plus an open architecture that makes it easy to create specialized programs. Progent can show you how to configure and support a reliable, protected server and communications network to support Microsoft GP, and can provide expert Great Plains consultants to help you turn the powerful features of Great Plains accounting into a productive business solution.
Progent's expert System Center Data Protection Manager consultants can help your company to develop a practical disaster recovery plan, implement a cost-effective non-stop IT infrastructure, deploy a Microsoft Data Protection Manager-based backup and recovery system, comprehensively test your system, train your IT staff or local service providers how to maintain Microsoft DPM, or handle extensive information technology outsourcing such as off-site housing of Microsoft DPM servers in Progent's secure data center facility.
Progent can provide small companies with an IT management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you deploy appropriate IT products to improve business operations so they match more closely with your corporate objectives. Your company can create and install a well thought out IT strategy without incurring the cost of a full-time Chief Technology Officer.
Microsoft Windows Server 2008 is a major advance in making IT networks more secure and fault tolerant, simpler to virtualize and manage, faster, and able to offer a better environment for web hosting and development. Progent can help your company get the most from the enhancements built into Windows Server 2008 by providing consulting, troubleshooting, education, temporary staffing, monitoring, and security engineering expertise.
Even if your business has a small network services group and a modest IT budget, your information network can still feature the same high availability and responsiveness that once needed a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-certified IT consultants, the most recent network management software for proactive monitoring and alerts, and cost-effective service packages such as a help desk service to keep your vital business applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to reduce service expenses, resolve trouble spots quickly, and anticipate problems before they impact system productivity. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive process management. Progent can help with MOM 2000 and MOM 2005 to give small company systems enterprise-class availability, security and capacity.
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can show you how to design reports that allow you to analyze your business more thoroughly, transforming raw information into valuable understanding of your business.
Progent offers technical services for mid-size companies who have 50 to 250 system clients. The mid-size company or office has traditionally been an underserved segment of the market for IT support expertise. The overhead and service delivery models of large outside service organizations make them too expensive for the ordinary small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an IT system whose advanced technology and capability are often comparable to the networks of far larger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual network technology and proactive server monitoring, significantly reduces the network support expenses of a small-medium business while providing the small company with enterprise-level support from certified, IT consultants knowledgeable in a broad array of midsized business network solutions. If your mid-sized company or small business is looking for the quality of IT support appropriate for a mid-size organization without budgeting big-company prices, contact Progent.
Progent's expert support team can show you how to define and implement a smooth in-place Exchange Server 2003 migration strategy that avoids network downtime, simplifies long-term service requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-site migrations, Progent offers the experience to finish your move quickly and economically. Progent's Exchange 2003 help, repair, and consulting services include expertise with the integration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.
