Mississippi Computer Network Technical Support

If your Mississippi small business is located beyond the larger metro areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your local computer network support options may be limited in expertise, or not available during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s group of field proven network consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide range of technical projects for a extensive range of customers. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to assist with excellent network solutions.

Remote Network Management and Support
Remote support tools and technologies have improved far enough that there is seldom a requirement for hands-on contact with equipment to provide efficient support service. Remote network support services offered by Progent include server setup or updates, system troubleshooting, disaster recovery, plus disk and network appliance reconfiguration. For situations that require in person computer help, Progent can dispatch a service professional to any state and most zip codes in the U.S. within one day.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given only to the top tier of businesses that operate closely with Microsoft, have demonstrated IT expertise, and have confirmed customer references. Gold Certified Partners must maintain large staffs of Information Technology professionals who have completed comprehensive proficiency testing. Gold Partners are provided access to special support and training programs from Microsoft and early access to beta software for training and study purposes.

Online Support for Windows and Cisco-based Networks
Progent’s Technical Response Center offers world-class remote support for Microsoft Windows and Cisco-based systems Nationwide. Progent's certified engineers have the expertise to help you to analyze and solve difficult network problems quickly and affordably. The scope of technical expertise offered by Progent's staff of engineers makes it possible to escalate even the most challenging issues to appropriate specialists as required. Whether you require occasional phone support and online troubleshooting or ongoing access to a Help Desk Call Center, Progent's engineers can provide your company with enterprise-level expertise without the cost and administrative hassle of maintaining a big in-house IT organization.

Immediate Assistance for Urgent Issues
With Progent’s urgent online network troubleshooting services, your company can get immediate help for issues that are causing lost productivity. Remote support does away with the lengthy delay and higher expense associated with in-person computer help. For ordinary IT management work, Progent’s remote support engineers can complete most jobs within minutes of a request, rather than forcing your company to wait for up to a day for on-site support to arrive.

Broad with in Microsoft's Leading Server Environments
Progent provides in-depth experience with Microsoft’s leading server platforms and applications. Progent can provide Microsoft Windows 2008 help, Microsoft Windows Server 2003 assistance, Windows 2K consulting, Microsoft Exchange 2007 consulting services, Exchange 2003 Server consulting, and Microsoft SQL Server 2008 technical support.

Network Security Auditing and Testing
Progent's security inventory bundles are economical service bundles that feature automated system security scans run from outside and from within your company firewall to determine your exposure to security attacks. The two security inventory packages are implemented by a consultant with top security accreditations who produces a report that details and analyzes the information collected by the scan and proposes practical improvements if appropriate.

Mac Consulting Services
Progent's Mac OS X consultants can provide Apple Macintosh users a variety of technical services including desktop support, assistance with Mac OS X applications, security and accessibility expertise, co-existence with Windows-based environments, and custom training. For small business systems based solely on Macintosh OS X or for networks incorporating a combination of Mac, Linux, and Microsoft based servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, configuring and managing a network infrastructure that is stable, secure, efficient, and aligned with your business needs.

Advanced Server Monitoring with Microsoft System Center Operations Manager
Progent provides an assortment of network maintenance packages built on Microsoft System Center Operations Manager. Progent's automated, round-the-clock network monitoring makes your computer network management proactive rather than reactive. By anticipating emerging issues before they cause system disruptions, Progent's server monitoring can keep your information network safe from stressful and costly service outages.

Linux Support and Windows/Linux Integration
If your organization's IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into a cohesive system that permits all your operating systems to coexist peacefully for easy administration, seamless data exchange, high availability, enhanced throughput, and tight security. If you are writing or testing Linux based-software on a network that includes Microsoft-powered servers, desktops, and application software, Progent can provide comprehensive network outsourcing that frees you to concentrate on your area of high-value expertise.

Voice over IP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or a Cisco Certified Network Professional to assist your company to implement Cisco VoIP technology. Progent can evaluate your current LAN and Internet access environment to assess whether your network is ready to host VoIP, help you select and deploy Cisco components appropriate for your present situation and that can handle future growth, and integrate your Cisco-based VoIP solution with technology from third-party suppliers.

Expert Support Services for Internet Data Centers
Progent provides network support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center in America. Progent’s long experience in providing remote support for hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.

Cost-effective Support Solutions
Many small companies utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient experience can take several times longer to perform the identical job than a seasoned Information Technology professional. As an example, charging 30% less per hour, but taking three times longer for the same task is not a deal. Even worse, a poorly architected or configured I infrastructure that is unreliable and difficult to administer or expand can cost an organization many times over its initial price due to lost productivity. Progent's client testimonials from satisfied businesses throughout the U.S. indicate the efficiency of Progent's service model and the expertise of Progent's staff of engineers.