For business computer networks located within the state of Mississippi, Progent's Microsoft and Cisco certified technical team members can provide online support and remote troubleshooting to repair your network systems troubles fast and affordably. Progent has acquired world-class skills, software utilities, and support knowledge bases to identify and fix computer network problems without the high cost and delays associated with on-site service calls.

If your Mississippi small business is located beyond the larger urban areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your nearby computer network support choices may be limited in technical capability, or not available during a crisis. This results in a network environment that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a broad range of clients. This means you get not just the technical expertise needed for the task, but an expert with field proven methods for applying those skills to assist with cost effective network solutions.

Network Consulting for Local Governments and School Districts
Progent has a long background providing a broad range of remote IT consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the pioneers in delivering expert online network support and has provided IT solutions to clients in every state. Progent's remote information technology support for local governments saves travel expenses and resolves issues faster than onsite support.

Immediate Assistance for Urgent Problems
With Progentís emergency online computer troubleshooting services, you can receive instant help for problems that are causing lost productivity. Remote support eliminates the lengthy delay and higher expense associated with in-person computer service. For ordinary administration tasks, Progentís online support engineers can perform the majority of jobs within minutes of receiving a request, instead of forcing your company to wait for up to a day for on-site help to show up.

PC Desktop Consulting and Support Services
Progent's desktop support staff can help you to set up workstations, laptops, or wireless communicators individually or assist your business to plan and execute a mass upgrade to a new edition of an OS or a new release of a key end-user program. Progent's Microsoft PC consultants can configure titles from Microsoft's Office family of end-user products or Microsoft Dynamics financial and CRM products on your client PCs so they integrate efficiently with all Microsoft programs, products from third-party publishers, business servers, and key services network-wide. As an example, Progent can set up Microsoft Outlook on a workstation or laptop to align with both the work profile of your employee and the security requirements of your company. Progent can in addition offer on-line and in-person technical support for workstations.

Remote Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers world-class online technical support for Windows and Cisco-based environments anywhere in the United States. Progent's certified engineers have the expertise to help you to troubleshoot and resolve complex network problems rapidly and cost effectively. The breadth of information technology expertise represented by Progent's staff of engineers allows them to escalate even the most challenging problems to appropriate subject matter experts as necessary. Whether you require one-time phone support and remote repair or continuing availability of a Help Desk Call Center, Progent's experts can provide your organization with enterprise-level expertise without the cost and management hassle of running a large in-house IT organization.

NetApp SAN Storage Solutions
Progent can provide enterprise clients online or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently based on leading practices.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the skill of information technology security experts. GIAC certifications are recognized by businesses and institutions all over the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide expertise with any of the security capabilities covered under GIAC certification including evaluating network vulnerability, security incident management and response, intrusion detection, web application security and SIEM solutions for compliance with government requirements for reporting events.

PC and Mobile Device Unified Configuration Management Consulting
Progent offers Configuration Manager 2016 cloud integration, System Center 2012 Configuration Manager planning and installation and Intune expertise to consolidate and simplify the management of your PCs along with your Cloud-connected tablets and smartphones. Progent can assist you to upgrade efficiently to Configuration Manager 2016 from a legacy device and application management platform or help you to modify your existing SCCM 2016 environment to accommodate your evolving IT requirements.

Migration Consulting for Skype for Business Server
Progent's Microsoft Skype for Business consultants offer online and on-premises consulting services for companies of all sizes to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to design a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC. Progent's certified network security consultants can assist you design and verify a security environment for your Skype for Business solution that meets government and industry requirements.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 and on-premises Exchange. This permits you to have certain Exchange mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consulting team can help your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange network. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on time and within budget. To find out more about Progent's online consulting services for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration with on-premises Exchange.

Detailed Reporting of Services Delivered
Progent provides complete and detailed reports of all support activity to make sure clients do not feel ďcaptiveĒ to their IT service provider. Progent sends e-mail accounts of support activity immediately after completion of each service interaction, and also sends a hard copy along with monthly billings. Complete network service reporting makes it less disruptive for customers to move to a different service organization or take on increased service responsibilities internally. Good service reporting also give IT managers the visibility required to determine the value of support services and produce more realistic IT budgets.

Contact a Progent Network Support Expert
To learn how to get in touch with a Progent network support expert for online or on-premises expertise in , call 1-800-993-9400 or go to Remote Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.