For small business networks located throughout the state of Mississippi, Progent's Microsoft qualified engineers can provide online assistance and remote troubleshooting to solve your computer network issues quickly and cost effectively. Progent has developed world-class expertise, software tools, and support databases to troubleshoot and repair IT problems without the high cost and time delays associated with in-person service dispatches.

If your Mississippi company is located outside of the larger metropolitan areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your nearby network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent’s group of network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical projects for a varied range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with field proven methods for applying those skills to provide excellent network solutions.

Cisco Unified CM and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, formerly known as CallManager, is the foundation of Cisco's collaboration portfolio. CUCM and Unified CM Express provide an advanced IP-PBX by integrating closely with unified messaging apps like Cisco Unified CM IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any facet of Unified CM support and debugging in areas such as integrating VoIP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Full Portfolio of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can assist your company to perform comprehensive security assessments, restore operations quickly from attacks, configure firewalls, set up safe mechanisms for off-site and mobile connectivity, deploy spam protection and email encryption, and develop a company-wide security plan based on round-the-clock automated monitoring.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of companies that work closely with Microsoft, have proven their technical skills, and have verified client references. Microsoft Gold Partners must maintain large staffs of IT experts who have undergone extensive certification testing. Gold Certified Partners are provided access to special support and training programs from Microsoft and early access to new software for training and study purposes.

Oracle Database Administration Services and Application Development
Progent can provide help from an Oracle certified expert for Oracle DBA expertise or an Oracle application programmer for building database applications. Progent's Oracle DBAs can help you to streamline key Oracle management tasks such as database tuning, backup/recovery strategies, and information security. Progent's Oracle application programmers can help your company to build, tune, troubleshoot, or migrate Oracle-based applications using PL/SQL. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune current SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for emergency technical help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for regular business accounts.

Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service network support organization such as Progent as opposed to an individual freelance consultant, your company is assured timely availability of knowledgeable experts whenever you need them. You do not have to worry that illness, training, vacations, or conflicting priorities with other customers will leave you without support when you have an emergency.

Online Consulting for Windows Server 2008 R2
Windows Server 2008 R2 represents a major advance in making information systems more protected and fault tolerant, easier to virtualize and manage, faster, and able to offer a better environment for web hosting and development. Progent's Microsoft Gold-certified Windows Server 2008 engineers can deliver advanced, affordable online consulting to assist your business get the most from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering Microsoft-certified consulting, support, training, management, monitoring, and security services.

Microsoft Windows 8.1 Integration Support
Progent's Microsoft-certified Windows 8.1 experts can deliver a variety of consulting services to assist organizations of any size to deploy, administer, and support environments that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can help set up testing labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment plans based on industry best practices. Progent's consultants also offer Windows 10 migration support.

Part-time CIO Services
Progent can supply companies with an information management professional who can function as a part-time Chief Information Officer. This experienced technology executive can offer long-term direction to help you to integrate appropriate IT products to improve business operations so they align better with your corporate goals. Your company can create and install a well thought out information technology strategy without incurring the expense of a full-time senior IT executive. Important tasks Progent's temporary Chief Information Officer can perform include growth strategies, planning IT budgets, creating models for ROI, optimizing business processes, negotiating contracts with suppliers, defining security and compliance policies, business impact analysis, streamlining network administration, desktop management solutions, patch tracking, and business continuity preparedness.

Microsoft Exchange 2013 Migration Consulting
Progent can provide expert Exchange Server 2013 migration consulting services including risk/benefit analysis, end-to-end project management services, site analysis, specification of new software licenses and equipment required, preparing your Active Directory forest and its domains to work with your Exchange Server 2013 solution, configuring Database Availability Groups that deliver maximum availability to your Exchange mailboxes, pilot testing at a customer's site or at Progent's test lab, setting up transitional coexistence between Microsoft Exchange 2013 and previous versions of Exchange, installation of the new Exchange environment, deactivating the previous system, and webinar training for customer's support group and end users.

Configuration Support for Lync 2013
Lync 2013 allows businesses of all sizes to build a manageable and protected communications ecosystem that supports the modern BYOD computing style with IM, real-time presence, web conferencing with app sharing, as well as IP and PSTN calling enabled for a wide assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts can assist you to assess the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology appropriate for your present and future goals, deploy Lync 2013 so as to speed up your ROI, and deliver live online and onsite training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Office and Office 365 applications including Outlook, Word and PowerPoint. If your company are already using Microsoft Lync, Progent's Microsoft Skype for Business consultants can help you to design and carry out a smooth migration to Skype for Business.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting to help businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Progent's Online Consulting and Training Services for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word consultants offer a wide selection of affordable online consulting services to help you to manage and troubleshoot your existing Microsoft Office Word solution or assist you to migrate to a newer release of Office Word. Support offered by Progent's experts include VBA software development, isolating and fixing compatibility issues between different versions of Word, interfacing Word with different Office applications like Office Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, and smart phone integration, and remote Office Word training classes customized for your special requirements.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out about the complete ProSight family of value-priced outsourced network management services for small and medium-size organizations.

Data Backup and Recovery Consulting Services
Progent's backup engineers offer help for a wide range of utilities and technologies that provide solutions for protecting Windows, Mac, and Linux physical and virtual servers and desktops plus laptops and handhelds. Progent can provide expertise for all major backup platforms including Acronis Backup and Recovery, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, DoubleTake/Carbonite, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can assist your company to deploy, upgrade, or troubleshoot data backup systems for a range of environments such as on-premises, edge to datacenter, cloud, or a mix.

Get in Touch with a Progent Network Support Expert
To see how to access a Progent computer support expert for remote or onsite assistance in , phone 1-800-993-9400 or visit Online Computer Help.

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