Montana Network System Technical Support for Small Office IT Networks: Online Phone Consulting and Repair
For office network systems located in the state of Montana, Progent's Microsoft and Cisco certified consultants can provide phone support and troubleshooting to solve your computer system problems quickly and affordably. Progent has developed world-class skills, software tools and support knowledge bases to identify and repair network problems absent the cost and delays associated with on-site service calls.
If your Montana organization is located beyond the larger metro areas such as Billings, Missoula, or Great Falls, your nearby network systems support choices may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unpredictable or causing wasted time due to technical problems persisting for too long. Progent’s group of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a extensive range of clients. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying those skills to assist with cost effective network solutions.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Broad and In-depth Expertise with Business Information Networks
Progent’s team of sixty+ networking consultants means clients benefit from the leverage of 800 years of cumulative experience and shared knowledge base to fix the most vexing IT problems. Progent has the know-how to find fixes fast and deliver them affordably.
Nationwide Remote Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and solve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Easy Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience supporting the Microsoft family of technologies.
Simple Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time. All service time is fully documented and billed to the actual minutes used.
Detailed Documentation
Progent provides complete and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support provider. Progent sends email documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Team Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex, and even many small office networks include software and hardware solutions from many different manufactures, which leads to further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all aspects of information technology, or extensive practical experience in the thousands of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical problems efficiently, at the least expense to you.
Sun Solaris Consulting Services
Progent offers your small business access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Network Monitoring
Progent offers a selection of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies problems before they can disrupt your network.
Progent’s Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP 10.0. Microsoft Dynamics Great Plains is a Microsoft accounting package and corporate management tool based, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 10.0, the most recent edition of Microsoft accounting products in the Microsoft Great Plains Accounting family, provides an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Great Plains is easy to install and integrate, and with its modular design you are able to license only the capability you currently need, with the option to expand users and increase capabilities when necessary. Progent’s Great Plains Software support engineers can help you install, configure and manage Microsoft Dynamics GP 10.0 and also earlier editions of Great Plains including Microsoft Dynamics GP 9.0 and Microsoft Great Plains 8.0.
If your company has a Sun Solaris network or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified consultants can assist your whole organization in a wide range of security topics including security management procedures, security design and models, access management systems and methodology, applications development security, business processes security, hardware security, communications, network and Internet security, and disaster recovery preparedness. CISM and CISSP define the core skills and worldwide standards of performance that network security managers are expected to possess. These certification provide executive management the confidence that consultants who have earned their CISM or ISSAP certification have the experience and knowledge to offer world-class security management and consulting services.
Progent's Microsoft-certified Windows 2003 Server consultants can provide computer help and expert consulting services for the entire family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, configuration, administration, and support services include network design, installation, project management, on-site and off-site network support and repair, Call Center services, CISM-certified security consulting, comprehensive outsourcing, and expert co-sourcing.
Progent's CISM-certified security staff can help you secure your Apple Mac environment through professional services such as performing security audits, recovery from virus and worm attacks, configuring firewalls, implementing safe off-site and mobile access, installing automated software for protection against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy adapted for the particular goals of your corporate information system.
Progent’s fault tolerant network consultants provide reliability support, disaster recovery services, network load balancing, fault-tolerant interoffice connectivity, non-stop Internet interface design, 24x7 data center support, and other non-stop operations support to show your small business configure a 24x7 environment for strategic applications. Progent possesses the background to develop affordable, high-availability systems by utilizing the expanding library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can show you how to you build a fault tolerant mutli-location network with a fully mirrored Internet interface and intelligent system load balancing.
Cisco's security and offsite connectivity technology for small to mid-size businesses offer a complete range of manageable protection hardware and software to help you protect your entire information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco CCIE and CCNP qualifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your business goals.
Progent offers the expertise of CISM certified security consultants. The Certified Information Security Manager committee defines the basic capabilities and global standards of performance that information security professionals are expected to master. It provides executive management the confidence that consultants who have qualified for their CISM credential possess the experience and capability to deliver effective security management and support services.
Cisco Unified Communications system for Voice over IP provides the platform and tools for creating a single converged network that can handle voice, video, and data traffic at the same time. Cisco's Unified Communications product line provides this functionality while sustaining a high degree of network reliability, Quality of Service, and security. Progent can give you access to a CCIE Consultant or Cisco Certified Network Professional to help you deploy Cisco Voice over IP products. Progent’s IP telephony engineers can evaluate your existing IT system and Internet connectivity infrastructure to see whether your environment is adequate to handle VoIP products effectively, assist you to select and implement Cisco hardware and software that make sense for today's requirements and tomorrow's expansion plans, and integrate your Cisco Voice over IP solution with technology from third-party companies. Progent can deliver expertise in all of Cisco IP Telephony products including Cisco Unity and Cisco CallManager Express.
If you have a company network with 10 to 50 network users, Progent's network outsourcing services save your company from over-reliance on single independent service provider while giving you affordable and dependable access to enterprise-class technical expertise. By delivering IT support help when you require it, offering specialized expertise for key applications, delivering value-added services such as 24x7 server monitoring, and billing only for support you use, Progent offers you an economical solution for maximizing the productivity of your small office information system. Progent is the intelligent way for small businesses to build and support a reliable and secure IT network and to benefit from quick access to the skilled help typically restricted to enterprises who are able to support a large internal IT organization.
If your business computer system mixes Solaris technology with Windows, Progent can help you to integrate your IT resources into a cohesive environment that permits all your OS platforms to run side by side for easy management, transparent dataflow, high reliability, superior performance, and tight protection. Progent's Sun Solaris and Microsoft Windows coexistence support offerings include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online technical help and troubleshooting, on-site technical support, and help desk outsourcing.
AT&T represents the merger of Southwestern Bell, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and provides a wide spectrum of data transports including AT&T ADSL, T1, and ISDN for broadband data and AT&T Point-to-Point T1, Frame Relay Plus, and ATM for enterprise customers. SBC IP Flexible Reach includes SBC Voice over IP solutions for multi-site organizations to unify PBX activity. Progent has an agent agreement with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate AT&T data/voice services to build an enterprise-class, integrated communications infrastructure on a small-business budget.
Progent’s Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis platform that enables the rapid development of advanced business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and beyond the corporate firewall. In addition to providing consulting, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. Progent can also help you upgrade from older versions of Microsoft SQL Server to SQL Server 2005.
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your business, create test systems and rollout plans, integrate Windows Server 2008 with your network infrastructure and applications, educate your support staff how to run enhanced management utilities, and deliver continuing consulting and troubleshooting via budget-friendly alternatives including Help Desk support and remote technical support.
