For office networks located anywhere in the state of Montana, Progent's Microsoft certified engineers can provide online help and remote troubleshooting to solve your network systems troubles quickly and cost effectively. Progent has acquired enterprise-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve computer network problems without the cost and delays normally associated with onsite technical service calls.

If your Montana organization is located beyond the larger urban areas such as Billings, Missoula, or Great Falls, your nearby network support options may be limited in expertise, or not available during a crisis. This can result in a office network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís group of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical projects for a broad range of clients. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.

ZENO Network Monitoring and Reporting for IP-based Resources
ZENO is Progentís network monitoring and management service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of all vital IP-based devices that constitute your entire network environment. When ZENO detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impair or take down network.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with replication to provide rapid, zero data loss disaster recovery (DR) between datacenters located up to 185 miles apart from each other. Progent can provide the skills of a NetApp MetroCluster consultant who can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, setting up a configuration replication network, and testing your MetroCluster DR system to show adherence with information assurance standards and government requirements.

Wide and In-depth Knowledge of Office Networking
Progentís team of more than 80 networking consultants means clients benefit from the leverage of more than 1,000 years of combined background and collective knowledge to fix the most troublesome IT issues. Progentís certified information technology consultants have the knowledge and experience to come up with fixes quickly and implement them cost effectively.

Network Support for Local Governments
Progent has extensive experience delivering a full-spectrum of online network support and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industryís pioneers in delivering expert remote IT consulting and has provided network solutions to organizations in every state. Progent's online information technology consulting for local governments saves travel expenses and resolves problems more quickly than on-premises support.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, providing you a WLAN that delivers the reception, speed, load-handling capability, Quality of Service, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service. Progentís onsite wireless survey includes physical walkthroughs, spectrum and data protection assessment of your existing wireless network, analysis of your site's floor plans, measuring for radio frequency contention, RF propagation modeling, selection of the best locations for customer-requested Wireless Access Points (WAPs) including Cisco Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed report defining the new WLAN.

Best Practices Followed by Expert Engineers
Many companies located away from cities with plentiful expert consultants utilize less qualified or inexperienced local consultants for vital IT support services. This can produce a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, in the front lines of network support, providing an extensive array of information system services for a broad selection of customers. This means that with Progent you receive not just expert computer network skills, but a consultant who follows computer industry best practices in applying that knowledge to solve real-world information network problems successfully and in a repeatable fashion.

Oracle Administration Support and Software Development
Progent can provide the services of an Oracle consultant for Oracle DBA support or an Oracle application programmer for creating RDBMS business applications. Progent's Oracle database administrators can assist your business to simplify critical Oracle management activities such as database tuning, backup/recovery strategies, and database security. Progent's Oracle software programmers can help you to build, tune, troubleshoot, or port Oracle programs using PL/SQL. Progent has skill using SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize current SQL programs by utilizing Oracle's SQL Tuning Advisor.

Online Training for Desktop Apps
Progent offers online education for popular desktop applications and environments such as Office and Office 365 Excel, Word, Publisher, Project, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8. Online training provides the benefits of traditional classroom seminars, including immediate interaction between students and teachers, but avoids the expenses of travel and the hassle of attempting to accommodate the schedules of multiple trainees.

Cisco Unified CM and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally branded CallManager, is the center of Cisco's communications and collaboration solution. Cisco Unified CM and Unified Communications Manager Express (CME) provide a modern IP-PBX solution by integrating closely with applications like Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of CUCM setup and troubleshooting in areas that include integrating Voice over IP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing UCS server failover systems for high availability, and integration with Microsoft Exchange Server.

Virtualization Expertise
Virtual compute, storage and networking technologies enable businesses to maximize resource utilization, streamline network operations, and enhance workload availability and data protection. operate several virtual servers on a single actual computer. Common applications for virtualization are resource consolidation, low-cost platforms for programs that only run on outdated operating systems, and economical quarantining of application programming or pilot environments from on-line systems. Progent's virtual server engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Microsoft Windows Hyper-V Virtual Server consulting, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization architecture and integration, and Citrix XenServer support. Progent can install virtual machines to optimize performance, reliability and ease of administration while simultaneously cutting costs; suggest and verify disaster recovery strategies that reduce productivity loss in the event of a catastrophic failure; and provide continuing support, troubleshooting, and engineering assistance as virtualization technology advances.

Consulting and Troubleshooting Services for SCOM 2012
Progent's Microsoft Gold-certified SCOM 2012 consulting experts have more than 10 years of background planning, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of any size expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also help you to import and set up SCOM 2012 management packs based on best practices for monitoring network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to remediate serious problems uncovered by SCOM 2012.

CRISC-certified Network Risk Mitigation Specialists
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify a consultant's ability to design, deploy, and support information system control mechanisms to reduce IT risk. Progent can provide the services of a CRISC-certified consultant to help you to create and execute a workplace continuity plan based on leading practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and IT budget.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and CUBE integration experts can assist you to plan, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based SIP trunks. Progent can provide affordable online or on-premises expertise to assist you to migrate smoothly to a modern unified communications ecosystem that delivers fast ROI. Progent's Gold-certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide expert remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that run the gamut from small or midsize businesses and campus networks to giant data centers and public clouds. Progent can help you to deploy Cisco's continually evolving switch technology to achieve the speed, expandability, uptime, virtualization, security and ease of management needed by your business. For information about Progent's consulting and support for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and troubleshooting services. To learn about Progent's consulting and troubleshooting services for Cisco's Nexus Series of switches, refer to Nexus switch consulting and support. For information about Progent's support services for Meraki switches, go to Meraki switches integration.

Office Access Database Application Development
Progent's Microsoft Access consulting experts can provide economical online consulting services for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced help for application programming, database conversion, performance tuning, report design, and maintenance. Progent also offers custom webinar training for Access application programming and database administration.

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent network support expert for online or on-premises help in , phone 1-800-993-9400 or visit Online Network Support.

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