Overview of Progent's Consulting Services for BlackBerry Solutions
BlackBerry Consulting and Support ServicesMobile access to email, address books, calendars, and web applications is a vital capability of IT networks for businesses of any type. RIM BlackBerry smartphones are among the most powerful solutions for maintaining anywhere, anytime communications. But the infrastructure needed to support BlackBerry smartphones has grown significantly more complex as the pressure non-stop operation and rock-solid security has heightened. Progent's RIM certified engineers specialize in providing small companies enterprise-class IT expertise and troubleshooting services that are affordable and efficient.

As a Microsoft Gold certified Partner with years of background working with MS Exchange, Progent's consultants can provide in-depth assistance in incorporating BlackBerry and Microsoft products by delivering support services such as Microsoft Exchange 2010 Server consulting as well as by providing related services like Lync Server integration and MS Office Communications Server support to help control IM and Presence. Progent's MS SQL Server 2016 consultants and MS SQL Server 2014 consultants can set up and repair your SQL database server to operate efficiently with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can assist your company to develop archiving and recovery procedures to safeguard your messaging data and reduce productivity loss in the event of a crash of your messaging solution.

Progent also maintains a staff of Cisco qualified CCIE network engineers who are available remotely to offer advanced support for designing and troubleshooting your IT network infrastructure so that it accommodates your BlackBerry system with enterprise levels of resilience, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are recognized networking gurus who are awarded this top-level certification only after intense examination by Cisco. CCIEs are able to resolve the most intractable issues associated with network planning, implementation, repair, and maintenance.

Technical Support for BlackBerry BES Server
BlackBerry BES Server simplifies management and support of BlackBerry wireless handsets, offering a single solution for controlling key tasks such as device deployment, upgrades, and retirement and also offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers transparent integration between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows great versatility in adjusting levels of security to meet the special requirements of your company's network. Progent's BlackBerry certified engineers can help you to choose powerful security features and enable them remotely. Samples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry smartphone
  • Erase data from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to keep mobile users from loading or running unsecure or unauthorized applications. Progent can help you to select blocking techniques like:

  • List exactly which programs are allowed on the device
  • Prevent external applications from allocating non-volatile storage on the smartphone
  • Determine what functions external software can use on the smartphone
  • Limit the types of access third-party applications running on the smartphone can initialize
  • Prevent all third-party applications from being loaded or run on the smartphone

Progent's Remote BlackBerry-Qualified Support is Quick and Affordable
For companies in Madison, Wisconsin who need fast and economical help from an authorized BlackBerry consultant, Progent offers efficient remote assistance from a seasoned network support team who have delivered network solutions to companies in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel expense and lets engineers fix technical issues quickly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide expert help in fields such as fixing synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a secure, high-availability network architecture for RIM BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform common support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can in addition help your company to resolve a broad range of problems associated with synchronization, handset detection, messaging consistency, web browsing, wireless connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote support for small business networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs at a minimum and, by resolving problems quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, implementing over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist you to select and install appropriate security options.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.

Call or Email Progent to Get Help from a BlackBerry-Qualified Consultant
To contact Progent about consulting assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.
















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