Introduction to Progent's Support Services for RIM BlackBerry Solutions
RIM BlackBerry Consulting and Integration HelpWireless connectivity to email, address books, calendars, and the web has become a vital capability of IT networks for businesses of all types. BlackBerry smartphones are among the most popular solutions for maintaining mobile communications. However the network architecture required to accommodate RIM BlackBerry handhelds has grown significantly more sophisticated as the pressure fault tolerance and and air-tight security has increased. Progent's RIM certified consultants focus in delivering small companies enterprise-class network support and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold certified Partner with more than a decade of background consulting on Exchange, Progent's consultants can give you access to in-depth expertise for incorporating BlackBerry and Microsoft technology by offering services like Microsoft Exchange 2010 support as well as by delivering complementary services such as Microsoft Lync Server 2010 integration and MS Office Communications Server support to manage IM and rich presence. Progent's Microsoft SQL 2016 integration consultants and Microsoft SQL 2014 experts can set up and repair your SQL database system to operate efficiently with BlackBerry BES Server, and Progent's MS Data Protection Manager specialists can help you to develop archiving and recovery procedures to preserve your data and minimize productivity disruption in the event of a crash of your messaging solution.

Progent also retains a staff of Cisco certified CCIE network engineers who are available remotely to offer expert support for designing and troubleshooting your IT network so that it supports your BlackBerry solution with high levels of resilience, scalability, security, and manageability. Cisco Certified Internetwork Experts are elite network gurus who are awarded this top-level status only by completing strenuous testing by Cisco. CCIEs are able to handle even the most complicated problems associated with network architecture, deployment, troubleshooting, and maintenance.

Integration Support for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool allows Exchange, Lotus Domino, or Groupwise users to send and receive emails that stay encrypted during wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a wide selection of vital administrative tasks ranging from smartphone configuration and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-certified consultants can help you utilize RIM BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Manage user and group configurations with BES Server's vast library of IT policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry Enterprise Server to perform important procedures not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability architecture based on VMware
  • Install BlackBerry devices wirelessly
  • Set specialized administration roles
  • Monitor and report on the integrity of your BlackBerry system

Expert BlackBerry Consulting Support Services Offered Online from Progent
Progent's authorized BlackBerry engineers are available remotely to provide prompt assistance to businesses in the Madison area or anywhere in the state of Wisconsin. Progent's experienced remote consulting experts have helped IT organizations resolve network problems and reduce support costs in each state in the country and established a substantial base of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote consulting support for a broad array of issues associated with BlackBerry software and devices including wireless synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition help you to resolve a wide range of problems associated with synchronization, device recognition, messaging consistency, web access, wireless connections, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small business networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support expenses low and, by resolving problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist you to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement access control lists, control Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Support from a BlackBerry-Certified Specialist
To contact Progent about professional expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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