Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were once among the most popular solutions for maintaining anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent offers Madison, Wisconsin businesses support from BlackBerry-qualified experts who can assist organizations to manage existing BlackBerry environments or transition smoothly to a modern mobile solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has become the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and company databases, small businesses often turn to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry environments affordably and efficiently, doing away with the need for an internal BlackBerry technology expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery capabilities, provides small businesses an economical alternative for incorporating RIM BlackBerry technology seamlessly into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to track and support BlackBerry smartphones across your company, recommend security policies that are right for your business, develop custom wireless software, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.

Consulting Support Services for BlackBerry Enterprise Server
RIM's advanced solution for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool allows Exchange, Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted during wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a wide variety of vital administrative tasks that span from smartphone deployment and updates to mobile security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry BES Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage client configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry BES Server to implement key procedures not supported by the less advanced BES Server Express. These procedures include:

  • Configure and support BlackBerry's fault-tolerant infrastructure using virtualization
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Monitor and analyze the integrity of your BlackBerry solution

Expert RIM BlackBerry Consulting Services Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available by phone to deliver expert assistance to companies in the Madison area or throughout the state of Wisconsin. Progent's experienced online consulting team has helped businesses solve computer problems and reduce IT service costs in every state in the country and built a large base of loyal clients. (See Progent's customer testimonials.)

Progent offers online assistance for a broad array of issues associated with RIM BlackBerry products including wireless synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to carry out basic technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified service professionals can in addition assist you to resolve a broad range of problems concerning synchronization, device recognition, email consistency, web access, mobile connectivity, IM, PC software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online technical assistance for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs low and, by resolving problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, control Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs assessment, system design, installation planning and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and equipment meet your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software editions, server hardware and mass storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can help you to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to ask Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.
















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