World-class Remote Consulting Services for BlackBerry Technology
RIM BlackBerry Online Configuration AssistanceSecure and reliable connectivity from mobile phones to messaging systems like Microsoft Exchange Server, Lotus Domino, or Groupwise is now a strategic requirement for businesses of any size who wish to maximize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the most popular technologies for enabling and managing wireless communications. However, maintaining productive BlackBerry environments has become challenging due to the sophisticated mechanisms available to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry certified consultants are expert at delivering online support expertise for BlackBerry environments, reducing support costs and taking care of issues faster than is possible with ordinary on-premises service providers.

Progent has a seasoned group of online consultants certified to maintain IT system that include technology from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can assist your company to resolve complex problems with your infrastructure. Progent's Apple qualified specialists can assist your business to interface Macintosh computers with your mobile connectivity environment and can provide support with iPhone integration. Progent's Linux specialists can offer expertise in supporting servers powered by various versions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This breadth of expertise permits Progent to act as a one-stop source for all IT consulting required in multi-platform environments and eliminates the blame game that small organization often confront when looking for technical support.

Progent's information technology security engineers have been awarded top security certifications including Certified Information Systems Auditor (CISA) and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of low-cost security vulnerability testing service packages that enable small businesses to get an objective network security assessment from a Progent security consultant to determine potential risks in the security posture you present inside and outside your security perimeter.

Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of BlackBerry smartphones, providing a single solution for controlling key tasks like device installation, updates, and deactivation while also offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Groupwise, or Lotus email platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BES Server provides a variety of security options starting with advanced data encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of security to match the specific requirements of your network. Progent's BlackBerry authorized engineers can help your company to select powerful security features and enable them remotely. Samples of these wirelessly selectable security features include:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen device
  • Disable Bluetooth functionality
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also provides versatility in determining ways to keep mobile users from installing or running unsecure or prohibited software. Progent can help you to select protective techniques like:

  • Specify exactly which programs are permitted on the device
  • Block external applications from allocating persistent memory on the BlackBerry smartphone
  • Determine which resources third-party programs can use on the smartphone
  • Restrict the kinds of access external programs running on the device can initialize
  • Prevent all third-party programs from being loaded or run on the BlackBerry device

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry engineer has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, set up the MDS and IM, deploy access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, solution architecture, deployment planning and execution, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management approach and hardware products meet your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning options for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can assist you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to run company-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Professional
To contact Progent about engineering expertise for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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