Fast and Affordable Remote Help for Madison IT Networks
Fast Phone Consulting for Madison SystemsFor companies located in Madison or anywhere in Wisconsin, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent situations where speedy. minor solutions somehow end up as big invoices. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies that promote the highest level of effectiveness for online help and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to access your environment without breaching corporate security.

Progent's proven service database application includes comprehensive documentation of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of all help provided to each client by every engineer. This archive of anomalies and fixes is stored as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and formal relationships with key technology companies including Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's online consulting experts can come up with the best resolutions promptly.

Online technical support services offered by Progent to businesses in Madison and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop automated management consulting.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the resources to create an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless supplement to your existing Call Center staff. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the toughest computer system challenges, or be available in overflow instances when your regular support engineers are too busy.

    Progent's Call Center team of veteran information technology professionals gives your workers in Madison or anywhere in the state of Wisconsin quick contact with a large support resource with years of background delivering phone support and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a crucial enabler of business efficiency, and Progent's intent is to fix instead of just document technical issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers remote professional engineering support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Word, and Excel. For more on Progent's expertise, customization, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Madison, or anywhere in the state of Wisconsin, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating potential issues before they grow into crashes, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or networks powered by a variety of operating systems.
How Your Madison Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Madison or anywhere in the state of Wisconsin, Progent's online network support specialists are ready to provide effective and affordable IT help the moment your organization has to have it. Long experience providing online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Madison office has a local freelance support technician or employs a full time IT staff that know how to handle typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly complex integration projects.

Details of Progent's Online Computer Services for Madison
Progent's online help, remote troubleshooting, network security expertise, and network management services offer businesses in Madison or anywhere in the state of Wisconsin the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your office world class IT support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a wide variety of IT projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This means that you get not just expert technical help, but also a consultant with field-tested methods for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Companies who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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