Immediate Online Troubleshooting for Madison Information Networks
Immediate Phone Consulting for Madison SystemsFor companies in Madison or anywhere in the state of Wisconsin, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to connect to your network without violating corporate security.

Progent's proven service database system stores comprehensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of assistance delivered to each Progent customer by every consultant. This archive of issues and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close partnerships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote support services provided by Progent to businesses in Madison and anywhere in the state of Wisconsin include:

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the budget to create an in-house Call Center but who require fast access to a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex technical challenges, or be ready in those instances when your ordinary service providers are swamped.

    Progent's Call Center staff of seasoned information technology consultants offers your customers in Madison or anywhere in the state of Wisconsin instant assistance from an efficient network service group with years of background delivering telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a key driver of business efficiency, and Progent's goal is to resolve and not simply report network problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and MS Excel. To read more information concerning Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Madison, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your IT support is proactive and automated. By detecting potential trouble spots before they result in downtime, automated monitoring can minimize disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Windows systems, or networks based on multiple operating systems.
How Your Madison Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft, Mac OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Madison or anywhere in the state of Wisconsin, Progent's phone-based network support specialists are ready to deliver effective and cost-effective IT help the instant your company requires it. More than a decade of offering remote tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Madison office relies on a local freelance support technician or employs a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to deal with unexpected system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Madison
Progent's remote support services enable your Madison organization to enjoy the advantages of immediate, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will derive added business worth by becoming more reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Madison and throughout Wisconsin, nearby computer support providers, whether made up of independent consultants or a full-time maintenance staff, can handle the majority of technical issues. On the other hand, serious problems can strike when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service people. In these cases, Progent's online service experts offer a convenient, quick, and economical solution to augment your local help and to pass on valuable knowledge to improve your ability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices often depend on individual freelance service providers. Although freelance service people have smaller overhead than larger service companies and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of fallback help may require your company to wait for assistance during an emergency. As your company grows, network downtime and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the business. Such badly designed systems need careful analysis, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and facilitate future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complicated maze of product options available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is trying to sell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical background, refined remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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