Fast Online Help for Madison Information Networks
Urgent Remote Support for Madison NetworksFor companies in Madison or anywhere in Wisconsin, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system problems rapidly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions manage to turn into major invoices. Progent's penchant for disposing of problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized tools and field-proven methodologies that ensure the maximum level of effectiveness for online technical support and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's network remotely without compromising corporate security.

Progent's proven technical support database application includes thorough histories of all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help provided to every client by any engineer. This archive of trouble tickets and responses is structured as an easily accessible proprietary database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other massive support databases and allow fast response from vendors' internal support staff so Progent's online consulting experts can come up with optimal solutions quickly.

Remote services provided by Progent to customers in Madison and anywhere in the state of Wisconsin include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to a reliable Call Center with proficient phone assistance plus the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest computer system challenges, or be available in overflow situations when your regular resources are swamped.

    Progent's Call Center team of veteran information technology professionals gives your clients in Madison or anywhere in the state of Wisconsin quick access to a large network service group with extensive background delivering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's intent is to fix and not simply track technical problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Madison, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so that your network support is proactive and automated. By exposing possible issues before they expand into crashes, remote monitoring can ward off inconvenient and costly network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a mix of OS platforms.
How Your Madison Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Madison or throughout the state of Wisconsin, Progent's phone-based network support specialists can deliver expert and cost-effective IT help the instant your business needs it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Madison office has a regular freelance support technician or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the experience to solve sudden network emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Organizations in Madison
Progent's online IT consulting services enable your Madison business to experience the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT organization. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Madison or anywhere in Wisconsin, nearby computer support providers, whether made up of freelance consultants or an internal maintenance staff, can resolve typical technical issues. However, IT crises can strike when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call support specialists provide an easy, quick, and affordable way to augment your regular resources and to transfer valuable knowledge to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although freelance consultants have smaller overhead than larger support companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your business expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your IT system remains available.

  • Build a Scalable Basis for Seamless Growth
    Organizations often start with an IT system created on a modest budget. Lacking a robust infrastructure, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the business. These poorly designed systems need careful analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet vital business demands and simplify downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies require advice and technical training to navigate through an ever more complex maze of technology alternatives capable of promoting business growth and enhancing productivity. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, refined support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 integration, Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by each staff member to every client. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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