Fast and Affordable Remote Support for Madison Networks
Fast Phone Support for Madison SystemsFor organizations located in Madison or anywhere in Wisconsin, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they have the real-world experience and have access to the advanced technology necessary to solve the majority of information system issues rapidly. This reduces immediate costs since service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical online support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and proven methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to interface to your computer system without compromising corporate security.

Progent's sophisticated service reporting application includes comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help provided to each customer by every consultant. This database of anomalies and fixes is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit quick access to vendors' internal support staff so Progent's remote service experts are able to find the best resolutions in the least time.

Online technical services offered by Progent to businesses in Madison and throughout the state of Wisconsin include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the resources to support an in-house Help Desk Call Center but who need fast access to an efficient Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can guide you in building an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Call Center application software to meet the particular requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk resources to handle demanding events such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Madison or anywhere in the state of Wisconsin quick communication with an efficient network service resource with substantial experience offering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a crucial enabler of company performance, and Progent's target is to resolve instead of just annotate IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based professional consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out more on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they cause crashes, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft environments, or environments that incorporate a mix of operating systems.
How Your Madison Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and startups in Madison or anywhere in the state of Wisconsin, Progent's phone-based network support engineers are ready to provide professional and economical IT support the moment your company requires it. More than 15 years of providing online repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Madison organization has a local independent support technician or maintains a full time organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to solve sudden system crises or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Madison
Progent's remote IT consulting services allow your Madison company to have the advantages of timely, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive added business worth by being more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Madison or anywhere in Wisconsin, local computer support resources, whether represented by independent consultants or a full-time IT staff, can resolve typical technical issues. However, major troubles sometimes occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your capability to deal with future issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on individual freelance service providers. Although independent consultants carry less overhead than larger support companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may require your business to go without help during an emergency. As your business grows, system unavailability and problems with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Foundation for Smooth Expansion
    Companies often begin with an IT architecture implemented on a modest budget. Without a robust framework, slap-dash fixes often get thrown on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These poorly built environments require proper assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can deliver the stable foundation to meet vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need guidance and technical training to navigate through an ever more complicated array of product options capable of promoting business growth and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a situation where the proposed solution is built around a predetermined product instead of the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT background, refined support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the forefront of IT service, performing a wide variety of IT projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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