Immediate Online Help for Madison Computer Networks
Urgent Remote Support for Madison NetworksFor companies located in Madison or anywhere in Wisconsin, Progent offers online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to resolve most network problems rapidly. Efficient support lowers direct costs because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick solutions manage to turn into large tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online help and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to access your company's network without breaching system security.

Progent's proven customer support database application keeps extensive documentation of the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of support provided to each customer by every engineer. This history of issues and repairs is structured as an easily retrievable support database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft open up other vast technical support databases and permit quick response from vendors' in-house support staff so Progent's online service experts can determine optimal solutions quickly.

Online services available from Progent to clients in Madison and anywhere in the state of Wisconsin include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the money or time to create an internal Help Desk Call Center but who need fast access to a reliable Help Desk Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or enhancing your existing one, identifying or modifying Call Center software products to meet the special requirements of your business, or adding occasional online personnel to supplement your in-house Help Desk Call Center team during unusually busy events like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of experienced information technology consultants provides your computer users in Madison or anywhere in the state of Wisconsin quick contact with a reliable support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant driver of business performance, and Progent's target is to solve and not simply report technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Madison, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so your computer support is proactive and automated. By spotting emerging issues before they evolve into full-scale emergencies, system monitoring can ward off stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a combination of OS platforms.
How Your Madison Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Madison or anywhere in the state of Wisconsin, Progent's online network support specialists can deliver professional and affordable system help the instant your company requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Madison organization has a regular freelance support technician or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to deal with sudden network emergencies or especially complicated integration projects.

Features of Progent's Remote Network Services for Madison
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, at the forefront of network support, executing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each consultant to every client. The practice of detailing and organizing service records allows more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.