Immediate Online Help for Madison Computer Networks
Urgent Remote Technical Support for Madison NetworksFor businesses located in Madison or anywhere in Wisconsin, Progent offers remote technical support for information systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISA and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value because they possess the practical experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. This lowers direct costs since solutions require minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing avoid scenarios where speedy. minor fixes somehow turn into big bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to interface to your company's environment without violating corporate security.

Progent's sophisticated service database system includes comprehensive records describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of assistance delivered to each Progent client by every consultant. This history of anomalies and repairs is stored as an easily exploitable internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find the best resolutions in the least time.

Remote technical support services available from Progent to companies in Madison and anywhere in the state of Wisconsin include:

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
  • Call Center Services
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the budget to create an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional phone support as well as the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system challenges, or be ready in hectic situations when your other resources are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your customers in Madison or anywhere in the state of Wisconsin instant communication with an efficient network service resource with years of background offering phone support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a key driver of business productivity, and Progent's policy is to fix instead of just track technical problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and training in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To find out more information on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security platform that uses the technology of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services managed backup.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Madison, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your IT support is proactive rather than reactive. By spotting possible issues before they grow into full-scale emergencies, system monitoring can ward off stressful and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows environments, or environments powered by a variety of platforms.
How Your Madison Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, Apple Mac, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Madison or anywhere in the state of Wisconsin, Progent's phone-based computer support specialists can deliver expert and cost-effective IT support whenever your organization has to have it. More than 15 years of offering remote tech support has led to Microsoft Gold status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Madison business has a local freelance support technician or employs a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Madison
Progent's remote network troubleshooting services enable your Madison organization to experience the advantages of timely, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    With most companies in Madison and throughout Wisconsin, local network support resources, whether made up of outside consultants or an in-house maintenance staff, can deal with typical network problems. On the other hand, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call support experts offer an easy, fast, and budget-friendly solution to augment your regular help and to pass on useful knowledge to increase your capability to handle downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly depend on individual freelance consultants. While freelance consultants have smaller internal costs than big support firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback help may require your business to wait for assistance during an emergency. As your company expands, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support experts to insure your network stays available.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically start with an information system created on a modest budget. Without a proper framework, slap-dash repairs often get piled onto a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the business. Such badly designed environments need careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle vital business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical training to navigate through an increasingly complex array of technology options available for promoting business growth and enhancing efficiency. They hardly need a network engineer who is attempting to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, at the front lines of network service, performing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not just world-class technical help, but also a consultant with proven approaches for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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