Immediate Remote Help for Madison Small Office Computer Systems
Urgent Remote Support for Madison NetworksFor small and midsize companies in Madison or anywhere in the state of Wisconsin, Progent provides remote help for computer systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. In addition, Progent offers the consultation services of CCIE-qualified engineers to solve complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated technology needed to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls require minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast repairs manage to turn into big invoices. Progent's penchant for disposing of technical issues efficiently translates into your business conserving cash.

Progent's Remote Support Technologies
Over time, Progent has developed a set of optimized technologies and proven processes that ensure the highest degree of efficiency for remote technical support and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to interface to your company's system without breaching system security.

Progent's proprietary technical support reporting application includes comprehensive histories for all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of assistance delivered to every customer by any engineer. This database of issues and resolutions is organized as an easily retrievable internal database that allows Progent's remote technical experts to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and formal relationships with key vendors including Cisco Systems and Microsoft make available additional vast technical knowledge bases as well as to vendors' in-house support staff so Progent's remote service engineers are able to arrive at the best solutions in the least time.

Online technical support services Offered by Progent to clients in Madison and anywhere in the state of Wisconsin include:

  • Certified Windows Experts
    Microsoft Windows Support for Madison, WisconsinProgent's Microsoft-certified online support engineers can deliver computer system troubleshooting and consulting help for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner consulting firm and can provide your organization the expertise of consulting engineers who can assist to configure, support and manage the entire family of Microsoft Windows Servers including Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Biztalk Server, Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and Operations Manager 2007 and 2005.

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Engineers for Madison, WisconsinThe Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to deal with even the most intractable problems associated with network design, installation, administration, security, and problem solving. CCIEs operate closely with Cisco System's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating program patches. CCIEs are an excellent value since their deep experience enables them to solve the most difficult problems rapidly. In many instances, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.

    Progent's CCIEs offer consulting for all of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Qualified Network Security Consultants for Madison, WisconsinProgent's accredited CISM and CISSP security consultants can provide a variety of security solutions to improve the defenses of your Microsoft Windows, Mac, Linux, or UNIX network against attacks or assist your company to recover quickly following a damaging breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services cover a broad spectrum of information technologies including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer emergency phone-based help troubleshooting anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs that small businesses often need. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for small companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for small companies who lack the money or time to build and maintain an internal Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progent’s Virtual Help Desk is designed for larger companies and serves as a seamless extension of your established Help Desk organization. Progent's Virtual Help Desk can act as a an escalation resource for the toughest network challenges, or be available in overflow circumstances when your other resources are overwhelmed.

    Progent's Help Desk staff of experienced information technology experts gives your workers in Madison or anywhere in the state of Wisconsin instant access to an efficient network service group with substantial experience providing phone help and online troubleshooting for computer environments powered by Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's goal is to resolve rather than simply track IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read more on Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.

    Online Network and Server Monitoring Support
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, online network and server monitoring services based on MS System Center Operations Manager, enhanced by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting possible issues before they evolve into downtime, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft networks, or environments powered by a mix of platforms.

How Your Madison Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or email information@progent.com. For small companies and startups in Madison or anywhere in the state of Wisconsin, Progent's online computer support engineers can deliver expert and cost-effective IT help the moment your company needs it. Long experience delivering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-premise support calls.

Even if your Madison office works with a regular independent support technician or employs a full time IT staff that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified engineers provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to deal with sudden system emergencies or especially tough integration projects.

Details of Progent's Online Computer Support for Madison
Progent's online help, remote troubleshooting, network security consulting, and system management services give small offices in Madison or anywhere in the state of Wisconsin unparalleled leverage for your support investment. Whether you need one-time phone help and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your small business world class IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to small companies in Madison and is also ideal for customers in geographic regions of Wisconsin that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical databases, and continuing education.

  • Per Minute Billing to Reduce Expenses
    Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for online support and asks for no ongoing retainer. This keeps you from facing big invoices for simple repairs.

  • Access to Cisco Network Architecture Professionals
    As a Registered Partner for Cisco Systems, Progent offers the services of authorized professionals with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's basic consulting offerings include technology integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Support available from the Application Experts Team includes: By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that fit the unique requirements of your business.

  • State of the Art Online Access Software
    Protected remote connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise require an expensive onsite service call. State-of-the-art online access tools and expert technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote system analysis.

  • Support for Leading VPN Gateways
    Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.

  • Round-the-Clock Service for High Network Availability
    For small offices with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.

  • Help Desk Services
    Progent's Help Desk support programs are intended specifically for budget-conscious small offices whose clients need instant access to a Help Desk service with expert telephone support and full escalation capability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical experience, fine tuned support tools, and understanding of corporate IT allow small companies to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over=stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, in the trenches of network service, performing a broad range of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premise help by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each consultant to every customer. The practice of detailing and organizing service activity allows more efficient support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager 2007
    Progent is one of the few consulting firms to provide 24x7 system tracking services based on Microsoft System Center Operations Manager 2007. MS Operations Manager 2007 causes your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service losses.

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.













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