Remote Network Support for Madison Small Business Network Systems
For small businesses and startups in Madison or anywhere in the state of Wisconsin, Progent's phone-based network support specialists are ready to provide expert and economical IT support the instant your business has to have it. Long experience offering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Madison office has a regular freelance support technician or maintains a full time organization that can deal with typical computer problems, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to fix sudden network crises or especially complex integration problems.
Features of Progent's Remote Network Services for Madison
Progent's online help, remote troubleshooting, system security consulting, and system administration services give small businesses in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help program include:
Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Madison and is also ideal for customers in geographic areas of Wisconsin that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, technical databases, and continuing education.
By the Minute Rates to Reduce Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for online support and imposes no monthly subscription fee. This protects you from facing big invoices for routine fixes.
Access to Cisco Certified Network Infrastructure Specialists
As a Certified Partner for Cisco, Progent offers help from authorized professionals who have skill in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected connectivity for local and remote networking.
Application Experts Group
Progent's core consulting services consist of system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Support available from the Application Experts staff includes:
By providing a full service centralized source for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that match the unique requirements of your business.
State of the Art Online Access Tools
Secure online connectivity permits Progent's support professionals to see exactly what your users see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive onsite service call. Effective online connectivity software and expert engineers combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
Support for Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
Round-the-Clock Support for High Network Availability
For small companies with vital applications, Progent can provide round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce high system availability.
Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious small companies whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
Benefits of Progent's Network Help for Small Offices in Madison
Progent's online support services allow your City# small company to enjoy the advantages of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive greater business worth by being more reliable, productive, and protected. Advantages to your company include:
Convenient remote extension of your local support resources
For most small companies in Madison and throughout Wisconsin, nearby computer service providers, whether represented by independent consultants or an internal IT staff, can solve the majority of technical issues. However, serious problems sometimes spring up when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's online service specialists provide an easy, fast, and affordable way to supplement your local resources and to pass on useful knowledge to increase your capability to handle downstream problems in-house.
Less Reliance on Individual Consultants
For network maintenance, small organizations often depend on independent freelance consultants. While independent service people have less internal costs than big consulting companies and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays up and running.
Create a Scalable Foundation for Seamless Growth
New organizations typically begin with an IT architecture created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get piled onto an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such badly built environments require proper assessment, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure able to offer the stable foundation to meet critical business demands and facilitate downstream growth.
Interact with Solution Providers Instead of Product Sellers
Small businesses require guidance and technical training to navigate through an ever more complicated array of product alternatives available for accelerating business success and improving productivity. They hardly need a network engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable small offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the front lines of network support, executing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems rapidly.
Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to allow simple problems to fester.
Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to each client. The discipline of documenting and organizing service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t release vital service information.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Companies who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
Automated Network Monitoring with Microsoft MOM
Progent is one of the only consulting firms to offer 24x7 system tracking services based on Microsoft Operations Manager. This package allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Microsoft Windows Active Directory requires significant practical experience to configure optimally across a large corporation. Progent’s Microsoft qualified engineers are experts in planning, deploying, and supporting complex Microsoft Enterprise AD projects. Progent’s areas of expertise with Windows 2003 AD include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with residual legacy software configuration objects in online AD systems, and fixing failed configurations of AD and Active Directory-associated programs.
Cisco's network security and offsite connection technology for small companies offer a full range of easy-to-administer security products to help protect your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco wireless products, and other Cisco security solutions that align best with your business objectives.
Progent’s consultants offer experience in a variety of technologies related to mobile connectivity including network architecture, wireless data synchronization, wireless protection, mobile e-mail, Windows Mobile 2003. PDA integration, Research in Motion Blackberry, and mobile software programming. Progent's certified professionals can save your organization time and money by applying their wireless background to show you how to choose and configure wireless connectivity solutions that fit the needs of your company. Progent can also tune your network infrastructure so that mobile appliances work more reliably.
SQL Server 2005 delivers indispensable, familiar tools to IT professionals and network users, reducing the complexity of creating, deploying, administering, and accessing enterprise information and database applications on platforms ranging from handheld devices to corporate data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and broad knowledge in planning and building information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent's E-Mail Guard is built on Postini's managed services, which use patented pass-through technology rather than the store-and-forward technique for blocking spam, e-mail viruses, Directory Harvesting Attacks, and Denial of Service Attacks. Under Postini's system, email sent to your e-mail server is evaluated on the fly at Postini's secure Email Processing Center. Postini’s Connection Manager technology utilizes intelligent rules analysis to identify behavior profiles associated with Directory Harvest Attacks and instantly filters DHA messages. Postini's Content Filter then separates spam and viruses from legitimate email via an in-memory process that requires only milliseconds.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by providing help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Progent's Apple OS X and Microsoft Windows support experts can show you how to combine Mac and Windows computers into seamless networks with resource sharing and collaboration functionality. Enabling productive co-existence among a mix of servers and desktops powered by Mac OS X and Windows calls for extensive knowledge of and background with Mac and Microsoft technology. Progent's certifications in Windows and Macintosh service makes it possible to provide world class assistance to companies that rely on these platforms to maintain their competitive edge.
Progent's Juniper Networks consultants can help you set up and support Juniper Firewalls and Juniper IPSec VPN products and NetScreen Security Manager software for Netscreen Firewalls. In addition to offering integration services for
Juniper Firewalls and Juniper VPN products, Progent's CISSP qualified security experts and CISM qualified professionals can show you how to develop a company-wide security plan and design protection into your business operations.
Microsoft ISA 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching platform for securing the Internet-facing networks of any sized business against a wide range of attacks. Progent's certified Internet Security and Acceleration Server consultants can help you plan, cost-justify, test, install, customize and manage the any version of ISA Server on your network.
AT&T represents the combination of SBC, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and provides a wide spectrum of data services such as SBC DSL, T1, and ISDN for broadband data and SBC Bonded T1, Frame Relay Plus, and ATM for enterprise businesses. SBC IP Flexible Reach uses SBC VoIP technology for nationwide organizations to centralize PBX functions. Progent has an agent agreement with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate AT&T data and voice services to build a world-class, cohesive communications solution on a realistic budget.
Progent's Microsoft qualified SQL engineers can provide an array of services to assist small and midsize businesses to plan, deploy, administer, and troubleshoot Microsoft SQL 2008 solutions so that they gain the optimum business advantage from Microsoft's state-of-the-art database management technology. Also, Progent offers consulting expertise for system architecture, company-wide security, and custom software development to optimize the strategic advantage of your computer investment.
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive client relationships. Integrated Sales and Customer Service modules allow in-house staff to share data to help improve sales success and offer consistent, effective customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your Northern California small business with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your marketing or customer service databases.
