Fast Online Technical Support for Madison Computer Networks
Fast Online Technical Support for Madison NetworksFor companies in Madison or anywhere in Wisconsin, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve the majority of network problems rapidly. This lowers immediate costs because service calls use up fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe only for the support that you actually get. Unlike many online service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow turn into major invoices. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized technologies and field-proven processes that allow the highest degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your company's environment without violating system security.

Progent's advanced technical support database application stores detailed records for the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services provided to each customer by every consultant. This database of problems and repairs is organized as an easily searchable support database that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other vast technical support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient solutions quickly.

Online support available from Progent to customers in Madison and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight line of outsourced network management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk Call Center with professional telephone assistance plus the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Call Center or improving your current one, identifying or enhancing Call Center software to meet the particular demands of your company, or adding occasional online staff to work with your in-house Help Desk Call Center group to handle demanding events such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network experts provides your computer users in Madison or anywhere in the state of Wisconsin instant access to an effective network service resource with extensive experience providing phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a key driver of business performance, and Progent's policy is to solve rather than just record IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Madison, or anywhere in the state of Wisconsin, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause full-scale emergencies, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems based on a variety of platforms.
How Your Madison Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Madison or throughout the state of Wisconsin, Progent's phone-based network support specialists are ready to deliver professional and affordable system support whenever your business requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix network problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Madison organization relies on a local independent support technician or maintains a full time IT staff that can deal with common network problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Madison
Progent's remote network troubleshooting services enable your Madison company to enjoy the benefits of timely, expert IT support without the cost of managing an in-house IT organization. Your network will acquire greater strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    For most businesses in Madison and throughout Wisconsin, nearby network support resources, whether made up of outside consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, IT crises sometimes occur when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your local service people. In these situations, Progent's on-call service professionals give you an easy, fast, and affordable way to augment your regular help and to convey valuable knowledge to improve your ability to handle future issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller businesses often depend on individual freelance consultants. While freelance service people carry less overhead than larger consulting companies and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve help may require your company to wait for help during an emergency. As your business expands, network downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your network remains available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often begin with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments require proper analysis, intelligent strategic planning, and wide IT expertise to evolve to a network infrastructure able to offer the solid foundation to handle current business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies require guidance and technical training to navigate through an ever more complicated array of product alternatives capable of promoting business success and enhancing productivity. They hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Range of Servers
    Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to each customer. The discipline of documenting and archiving support records results in more effective service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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