Immediate Phone Support for Madison UNIX or Linux SystemsFor small and midsize businesses located in Madison or anywhere in Wisconsin, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's online support services offer excellent value because they have the real-world experience and the sophisticated tools to resolve most information system problems quickly. Efficient support lowers immediate expenses because service calls take up fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management.

Progent's billing model for online help is designed to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike typical remote service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where quick fixes manage to end up as major bills. Progent's skill at solving problems quickly results in your business saving money.

Progent's Remote Service Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which permit the highest level of efficiency for remote consulting and repair for small company information systems. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to access your environment without compromising system security.

Progent's sophisticated customer support reporting application includes comprehensive documentation describing the support that Progent's clients have received. Progent's team engineers have access to the details of all help rendered to every client by any consultant. This archive of trouble tickets and repairs is stored as an easily accessible proprietary database that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house product engineers so Progent's online consulting specialists can determine the best solutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Madison or anywhere in Wisconsin or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's online support experts offer credentials in an extensive set of products and technologies. This wide range of technical skills allows Progent's consultants to handle virtually any emergency that may crop up in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-platform networks, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Remote technical services Offered by Progent to clients in Madison and anywhere in the state of Wisconsin include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Madison, WisconsinThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and validates an individual's network technology skills at the master level. CCIEs can resolve the most stubborn problems associated with network infrastructure planning, integration, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to fix even the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Few service firms make CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so you can get immediate support for complex network issues that are lowering worker productivity but are not within the comfort zone of your regular IT support personnel. Progent's CCIE support experts can tie into your computer system via sophisticated remote support tools in order to perform quick, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    MS Windows Support for Madison, WisconsinProgent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of online PC desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Certified Network Security Specialists for Madison, WisconsinProgent's qualified CISSP and ISSAP security engineers can provide a range of security services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist your business to recuperate quickly following a damaging penetration. Security services offered by Progent include: in depth network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; installing firewalls; establishing safe mechanisms for remote and mobile communication; securing your email system against spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote support to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract projects that small companies frequently need. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for small companies who don't have the money or time to assemble and manage an internal Help Desk but who need quick response from a reliable Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for complex network challenges, or be available in hectic instances when your other service providers are too busy.

    Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your current organization, selecting or enhancing Help Desk application software to handle the special needs of your business, or adding temporary online personnel to reinforce your in-house Help Desk Call Center resources to deal with demanding situations such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Madison or anywhere in the state of Wisconsin immediate access to an effective network service group with extensive experience providing phone help and remote repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a key driver of business performance, and Progent's goal is to resolve rather than simply record network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. For additional information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac systems by offering remote help support and training in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio or video or building an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Madison, or anywhere in the state of Wisconsin, remote computer system monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent for your business so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into network outages, automated monitoring can ward off stressful and expensive service failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a mix of platforms.

How Your Madison Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.

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