Immediate Online Help for Madison UNIX or Linux SystemsFor small and midsize businesses in Madison or anywhere in the state of Wisconsin, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's online technical support engineers offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve most network issues rapidly. Efficient support lowers direct costs since solutions require fewer billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for billing avoid scenarios where quick repairs manage to end up as substantial tabs. Progent's skill at dealing with problems efficiently results in your business spending less cash.

Progent's Online Support Technologies
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online help and repair for small and midsize company information networks. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's online support team to communicate with your environment without breaching system security.

Progent's powerful customer support reporting system keeps detailed histories of the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance provided to every Progent customer by every consultant. This history of trouble tickets and repairs is stored as a conveniently retrievable support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft permit access to other vast technical databases and permit quick response from manufacturers' internal engineering staff so Progent's online service specialists can find the most efficient resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone support in Madison or anywhere in Wisconsin or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's online technical support professionals possess advanced credentials in an extensive set of disciplines. This wide range of IT skills enables Progent's engineers to resolve practically any crisis likely to take place in a small company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To support customers with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Remote technical services available from Progent to clients in Madison and anywhere in the state of Wisconsin include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based support services cover a broad spectrum of information technology such as network infrastructure, email solutions, network and operational security, UNIX and Windows integration, virtual server products for server economization and simplified administration, and migration from older applications to the latest Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can provide emergency online help for resolving problems within UNIX/Linux systems powered by leading versions of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Engineers for Madison, WisconsinThe Cisco CCIE credential is the highest accreditation for network engineers, and certifies a consultant's network technology skills at the expert level. CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure planning, deployment, management, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to solve the most complex problems rapidly. In common instances, less qualified service providers can wrestle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Few consulting organizations make CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a CCIE so your company can receive immediate support for serious network problems that are lowering business efficiency but are outside the experience of your regular network support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of the latest on-line troubleshooting tools to perform efficient, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified Windows Support
    MS Windows Experts for Madison, WisconsinProgent's Microsoft-certified remote support professionals can provide computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad range of online PC desktop support including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified System Security Specialists for Madison, WisconsinProgent's certified CISM and CISSP security consultants offer a variety of system protection services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recover rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; installing firewalls; building safe architectures for off-site and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special projects that small businesses frequently need. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who require fast access to a reliable Help Desk with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the most difficult computer system problems, or be ready in hectic instances when your other support engineers are swamped.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your current organization, evaluating or customizing Call Center application software to address the unique requirements of your business, or adding temporary phone support staff to supplement your in-house Help Desk Call Center group to handle high-demand scenarios such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network professionals provides your clients in Madison or anywhere in the state of Wisconsin immediate assistance from a dependable technical support resource with substantial background delivering phone support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a significant enabler of business productivity, and Progent's policy is to fix and not simply record network issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. For additional information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the creative facets of Macintosh systems by providing phone-based help support and training in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio or video or integrating an audio/video post production studio.

    Online Network Monitoring Services
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your network support is proactive rather than reactive. By anticipating looming issues before they cause crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or environments based on a variety of operating systems.

How Your Madison Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.















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