Immediate Phone Help for Madison UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Madison or anywhere in the state of Wisconsin, Progent offers technical support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system issues rapidly. This reduces direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted executives.

Progent's billing policy for remote support is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical online service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where speedy. minor solutions manage to end up as substantial bills. Progent's skill at disposing of problems efficiently translates into your company conserving money.

Progent's Remote Support Tools
Over time, Progent has developed a set of optimized technologies and field-proven methodologies which allow the maximum degree of efficiency for remote consulting and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your network remotely without compromising network security.

Progent's sophisticated technical support database system maintains comprehensive records for the support that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help delivered to each customer by every consultant. This history of problems and fixes is stored as an easily accessible proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with major vendors including Cisco and Microsoft permit access to other vast support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online service specialists can come up with the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's remote services in Madison or anywhere in Wisconsin or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online network support professionals possess certified skills in a comprehensive array of technologies. This wide range of technical skills permits Progent's engineers to address practically any crisis likely to occur in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To help customers with multi-operating system networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support Offered by Progent to small businesses in Madison and throughout the state of Wisconsin include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad range of information technology including system architecture, messaging systems, network and process security, UNIX and Windows coexistence, VMware products for server economization and easy management, and migration from legacy applications to the latest Windows or Linux environments. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote assistance for troubleshooting problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Madison, WisconsinThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. CCIEs know how to handle even the most complex issues encountered in network design, installation, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs are an excellent cost-effectiveness since their deep expertise enables them to solve even the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network infrastructure issues that are lowering worker efficiency but are outside the experience of your regular network maintenance providers. Progent's Cisco CCIE consultants can connect to your computer system by means of advanced on-line troubleshooting tools to perform efficient, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    Microsoft Windows Support for Madison, WisconsinProgent's Microsoft-qualified remote service experts can deliver computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 design, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a broad array of online PC desktop support services including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Qualified Network Security Specialists for Madison, WisconsinProgent's certified CISSP and ISSAP security engineers can provide a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up quickly after a serious breach. Security solutions available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often need. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk service options for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for smaller businesses who lack the resources to create an in-house Help Desk but who need quick access to an effective Call Center with professional phone support plus the in-depth expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless supplement to your established Help Desk resources. Progent's Virtual Help Desk can operate as an escalation resource to handle the toughest technical problems, or be ready in overflow instances when your regular service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or revamping your established one, identifying or enhancing Help Desk Call Center software products to meet the particular demands of your company, or adding temporary online staff to supplement your in-house Call Center team to deal with high-demand events like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your clients in Madison or anywhere in the state of Wisconsin rapid access to an efficient support resource with extensive background delivering phone help and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of company productivity, and Progent's policy is to fix rather than merely report IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more on Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the artistic components of Mac environments by offering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Madison, or anywhere in the state of Wisconsin, online network monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your computer support is proactive rather than reactive. By detecting potential trouble spots before they cause network outages, automated monitoring can head off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Windows environments, or networks that incorporate multiple platforms.

How Your Madison Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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