Fast Online Consulting for Madison UNIX, Linux, or Solaris SystemsFor small businesses in Madison or anywhere in Wisconsin, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of network issues quickly. This reduces direct expenses because service calls require fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits even more with incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor solutions manage to end up as major invoices. Progent's penchant for disposing of problems quickly translates into your company spending less money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a collection of customized tools and proven processes which promote the highest level of effectiveness for online technical support and repair for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's Technical Response Center to interface to your system remotely without compromising network security.

Progent's powerful service reporting application keeps comprehensive documentation for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to each Progent customer by every consultant. This archive of trouble tickets and fixes is stored as an easily retrievable internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close partnerships with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the best resolutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Technical Help from Progent
To access Progent's phone support in Madison or anywhere in Wisconsin or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based technical service engineers have certified skills in an extensive array of technologies. This broad range of capability permits Progent's consultants to resolve practically any crisis likely to occur in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.

To help businesses with mixed-operating system environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Phone-based support provided by Progent to clients in Madison and anywhere in the state of Wisconsin include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a broad range of computer technology such as system architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux consultants can provide urgent online help for diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Madison, WisconsinThe Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges encountered in network planning, integration, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value because their deep experience allows them to fix the most difficult problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few support firms make CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely support for serious network problems that are lowering worker efficiency but are outside the scope of your local computer maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of state-of-the-art on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified MS Windows Experts
    Microsoft Windows Experts for Madison, WisconsinProgent's Microsoft-certified online support experts can provide network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2013 application development, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a full array of remote desktop support including Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Professionals
    CISSP Qualified System Security Consultants for Madison, WisconsinProgent's certified CISSP and ISSAP security consultants offer a range of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover rapidly after a serious penetration. Security consulting services offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; designing secure architectures for remote and mobile connectivity; securing your email system from spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special projects that small companies frequently need. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for small organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve complex network issues, or be available in hectic situations when your other service providers are swamped.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or enhancing your established one, identifying or modifying Call Center software products to handle the unique demands of your business, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center resources during high-demand events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts provides your customers in Madison or anywhere in the state of Wisconsin instant assistance from a reliable support group with years of background delivering phone consulting and remote repair service for networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a crucial driver of company productivity, and Progent's intent is to resolve and not just report technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, MS Word, and MS Excel. For additional information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac experts can support the imaginative elements of Macintosh systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio/video or putting together an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, online network and server monitoring support based on MS System Center Operations Manager 2007, enhanced by Progent to accommodate your environment so that your network support is proactive and automated. By exposing possible issues before they result in network outages, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or systems powered by a mix of platforms.

How Your Madison Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.

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