UNIX, Linux, Solaris, and Apple Mac OS X Online Technical Support for
Madison Small Office Networks
For small and midsize companies in Madison or anywhere in the state of Wisconsin, Progent provides round-the-clock online technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. In addition, Progent offers the consultation Cisco Systems CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic jobs.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces direct costs because solutions require fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves additionally in incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical online service companies, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions manage to turn into large invoices. Progent's skill at solving technical issues quickly translates into your business conserving money.
Progent's Online Support Tools
Over time, Progent has refined a collection of optimized technologies and field-tested processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your system without compromising network security.
Progent's advanced service database system stores comprehensive documentation of the support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services provided to every Progent client by every Progent consultant. This archive of trouble tickets and resolutions is stored as a quickly exploitable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close partnerships with key industry leaders including Cisco Systems and Microsoft make available other extensive support databases as well as to vendors' internal product engineers so Progent's online service engineers can come up with optimal resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support. Assistance from Progent
To get started with Progent's remote services in Madison or anywhere in Wisconsin or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based support experts possess credentials in an extensive array of disciplines. This wide range of technical skills permits Progent's consultants to manage virtually any problem that may occur in a small business information system. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To support customers with mixed-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP consultants.
Remote support provided by Progent to companies in Madison and throughout the state of Wisconsin include:
UNIX, Linux, Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a wide spectrum of information technology including network architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified management, and transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online help troubleshooting problems within UNIX/Linux systems based on leading variants of UNIX such as:
Talk to a Cisco CCIE for High-level Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates a consultant's network technology skills at the expert level. CCIEs can deal with the most intractable problems encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience allows them to find solutions for even the most complex problems quickly. In many cases, less qualified engineers can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few service organizations make CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a CCIE so your company can get timely help for complex network problems that are crippling worker efficiency but are outside the scope of your regular IT service resources. Progent's Cisco-qualified CCIE engineers can tie into your network using advanced remote troubleshooting tools to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.
Certified MS Windows Support Progent's Microsoft-qualified remote service experts offer computer system problem solving and consulting help for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner consulting company and can provide your organization the expertise of support engineers who can assist to deploy, troubleshoot and administer the entire suite of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Services, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified Network Security Engineers Progent's qualified CISM and CISSP security engineers can provide a range of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam, and directory harvest attacks; and establishing round-the-clock network monitoring.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses frequently need. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
Help Desk Expertise
Progent's Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for small companies who don't have the resources to create an internal Call Center but who need fast response from a dependable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging problems to high-level consultants.
Progent’s Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless addition to your existing Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for complex network challenges, or be available in overflow circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk Call Center software to meet the unique requirements of your business, or adding occasional phone support personnel to supplement your in-house Call Center team during high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of veteran information technology experts provides your workers in Madison or anywhere in the state of Wisconsin instant assistance from a reliable support group with years of experience delivering phone support and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of business success, and Progent's target is to fix instead of just annotate network issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team offers remote professional engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative facets of Mac systems by delivering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer assistance in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Madison, or anywhere in the state of Wisconsin, remote network monitoring services powered by Microsoft Operations Manager, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By detecting potential problems before they result in crashes, automated monitoring can head off inconvenient and costly service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or systems that support a variety of operating systems.
How Your Madison Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or send email to information@progent.com.
If your office network combines Linux-based products platforms with Microsoft Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your operating systems to coexist for simple administration, seamless dataflow, high reliability, enhanced throughput, and tight security. Progent's UNIX/Linux and Windows coexistence support services include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and repair, in-person technical support, and help desk support.
Small to mid-sized businesses can now enjoy all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified network consulting experts. With Progent's economically priced network service programs, mid-size businesses can choose a basic MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in MOM 2005 and Microsoft Operations Manager 2000 to offer small company information systems world-class reliability, security and productivity.
Progent offers the services of CISM certified security professionals. The Certified Information Security Manager committee defines the core capabilities and worldwide standards of performance that IT security managers are required to learn. It provides executive management the assurance that those who have qualified for their CISM credential have the background and capability to deliver efficient security management and support consulting.
If you want to revamp your corporate web site, build internal websites for purposes such as HR or worker training, establish a powerful web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can supply skilled and experienced web developers. Progent's consultants can also help you build and manage a safe, robust server and communications network, including remote and wireless access, to support your web tools.
Progent can supply small businesses in the San Francisco Bay Area and select cities nationally with a Microsoft Excel specialist who can show you how to design powerful Excel applications or provide 1-on-1 coaching in the latest capabilities of Microsoft Excel 2007 and 2003. Progent's certified consultants can help your business plan and manage a secure, reliable network and communications foundation to run your MS Excel solutions.
With Cisco Catalyst switches for small and mid-size companies, Cisco allows organizations to realize the full advantages of bringing intelligent services into their IT infrastructures. Cisco's switching product line allows you to deploy capabilities to make your IT network sufficiently available to handle real-time requirements, expandable to facilitate future growth, safe enough to guard confidential information, and capable of prioritizing and managing all traffic to optimize network operations. Progent's CCIE and CCNP certified engineers can show you how to select and integrate Catalyst switches appropriate for your company. Also, Progent's CISM certified security consultants can help you develop a comprehensive security plan and set up Cisco Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Cisco Catalyst 3750 switches, Catalyst 4500 switches, and Catalyst 6500 switches.
Microsoft Office for Mac allows Apple Macintosh users to run the world's most popular business applications. Progent's Apple-certified Macintosh consultants can help you set up Mac Office on a mixed-platform network that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Microsoft Windows. Progent's consultants have expertise with both Mac and Windows platforms and can support environments that mix Apple Macintosh with Windows systems with complete resource sharing, or environments which intentionally restrict collaboration between Mac and Windows systems.
Progent’s certified Cisco network security consultants provide expert PIX and ASA Firewall consulting services covering architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular enterprise-class products, Cisco PIX and ASA Firewalls offer advanced protection, high throughput, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed platform,minimizing possible OS-specific security gaps. PIX firewalls provide a variety of seamless security and connectivity services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, interoffice and remote access IPSec VPN communication, smart networking services, and comprehensive management solutions. The Cisco ASA 5500 Series leverage technology proven in security appliances from the Cisco PIX 500 family. Progent’s network security experts can help you select and configure any PIX or ASA firewalls such as the Cisco PIX 501 Firewall, the PIX 525 Firewall, and the Cisco ASA 5520 Adaptive Security Appliance.
With virtual servers, companies are able to run many virtual machines on a single physical server. Virtual server technology allows businesses to enjoy all the advantages of server segmentation, while avoiding the costs that goes with buying extra server equipment. Other key server management technologies are network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's professional server management consultants can help you in all areas of server consolidation and administration to enable your company to contain expenses and save time.
If your company network mixes Sun Solaris technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified network that permits all your operating systems to run side by side for easy administration, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's Solaris and Microsoft Windows integration assistance offerings include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online technical support and troubleshooting, in-person technical support, and help desk services.
For small and midsize companies in Madison or anywhere in the state of Wisconsin, Progent provides round-the-clock online technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. In addition, Progent offers the consultation Cisco Systems CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic jobs.
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates a consultant's network technology skills at the expert level. CCIEs can deal with the most intractable problems encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience allows them to find solutions for even the most complex problems quickly. In many cases, less qualified engineers can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes.
Progent's Microsoft-qualified remote service experts offer computer system problem solving and consulting help for the complete line of Microsoft server and business application products. Progent is a 
Progent's qualified CISM and CISSP security engineers can provide a range of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam, and directory harvest attacks; and establishing round-the-clock network monitoring.
