Fast Remote Consulting for Madison UNIX, Linux, or Sun Solaris NetworksFor small companies in Madison or anywhere in Wisconsin, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISSP-accredited security consultants to help with advanced security design and business continuity planning.

Progent's online technical support engineers offer exceptional value because they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits even more in incidental costs by reducing or eliminating system outages and associated losses stemming from business disruption, upset clients, idle employees, and de-focused executives.

Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many remote service firms, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently translates into your company conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies that permit the maximum degree of efficiency for online technical support and repair for small and midsize company information systems. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to interface to your company's system remotely without compromising corporate security.

Progent's proprietary customer support database application maintains extensive histories of the service that Progent's clients have received. Progent's authorized service personnel have access to the details of support provided to every Progent client by any Progent consultant. This history of anomalies and fixes is organized as an easily exploitable internal knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's online consulting experts are able to arrive at the best resolutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Help from Progent
To access Progent's remote support in Madison or anywhere in Wisconsin or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's phone-based consulting engineers have credentials in an extensive set of disciplines. This wide range of IT skills enables Progent's engineers to handle practically any emergency that may take place in a small or midsize company network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To support companies with multi-OS networks, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Remote technical services available from Progent to small businesses in Madison and anywhere in the state of Wisconsin include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a wide spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from older systems to current MS Windows or Linux solutions. Progent's group-based approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Madison, WisconsinThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn challenges occurring in network infrastructure planning, installation, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to fix even the most intractable problems quickly. In common instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent help for complex network problems that are impacting worker efficiency but are outside the scope of your ordinary IT maintenance personnel. Progent's CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair. Progent's CCIEs offer assistance with all of Cisco's industry-leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN technology.

  • Authorized Windows Experts
    Windows Support for Madison, WisconsinProgent's Microsoft-qualified remote service professionals can provide computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the assistance of support engineers who can assist you with a wide variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server design, Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a full range of remote PC desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified Network Security Experts for Madison, WisconsinProgent's certified CISSP and ISSAP security consultants can provide a variety of system protection services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to clean up rapidly following a damaging penetration. Security solutions available from Progent cover in depth security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for small organizations who don't have the budget to support an internal Help Desk but who require fast communication with an effective Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless extension of your existing Call Center staff. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the most difficult network issues, or be ready in those situations when your regular support engineers are overwhelmed.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center application software to handle the particular needs of your business, or adding occasional online personnel to supplement your internal Help Desk Call Center resources during unusually busy events such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network professionals provides your computer users in Madison or anywhere in the state of Wisconsin immediate assistance from an effective network service resource with years of experience delivering phone help and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a key driver of business success, and Progent's intent is to fix rather than merely track IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications including CRM, MS Office Project, Word, and Office Excel. For more on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac experts can promote the artistic elements of Apple Mac environments by providing remote help services and training in graphics, sound, and video. Progent's consultants can provide help in a range of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or integrating an audio/video production lab.

    Online Network Monitoring Support
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, online network monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent to suit your business so your computer support is proactive rather than reactive. By exposing possible problems before they grow into crashes, proactive monitoring can ward off disruptive and costly network crises. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or networks powered by a variety of operating systems.

How Your Madison Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.

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