Fast and Affordable Online Troubleshooting for Madison Computer Networks
Urgent Phone Technical Support for Madison NetworksFor organizations in Madison or anywhere in Wisconsin, Progent offers online help for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they have the real-world experience and have access to the sophisticated tools required to resolve most network problems quickly. Efficient support reduces immediate costs since solutions use up minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical remote support companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and field-proven methodologies that permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your computer system remotely without breaching network security.

Progent's proven customer support reporting application stores extensive records of the service that Progent's customers have been provided. Progent's team service personnel have access to the history of all help rendered to each Progent client by every Progent consultant. This history of trouble tickets and responses is structured as a readily searchable proprietary database that permits Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and formal relationships with important vendors including Cisco and Microsoft make available additional massive technical support databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can determine optimal solutions promptly.

Remote support services provided by Progent to businesses in Madison and anywhere in the state of Wisconsin include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk service options for businesses with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast access to a dependable Call Center with proficient phone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software to handle the particular needs of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk group during unusually busy situations such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of experienced information technology experts offers your clients in Madison or anywhere in the state of Wisconsin rapid access to a large technical support resource with substantial background offering phone help and online repair service for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a key contributor to business performance, and Progent's target is to resolve instead of just track technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and MS Excel. For more information about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By detecting looming trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows networks, or systems based on multiple platforms.
How Your Madison Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Madison or throughout the state of Wisconsin, Progent's online network support engineers are ready to provide professional and affordable system support the instant your company requires it. More than 15 years of providing online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Madison company works with a regular independent consultant or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden network crises or especially challenging integration problems.

Features of Progent's Online Network Services for Madison
Progent's phone help, remote repair, system security consulting, and system management services offer companies in Madison or throughout the state of Wisconsin the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry experience, at the forefront of IT service, executing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not only world-class IT help, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.