Fast Remote Troubleshooting for Madison Computer Systems
Immediate Phone Consulting for Madison NetworksFor businesses in Madison or anywhere in the state of Wisconsin, Progent provides online technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the practical background and have access to the sophisticated tools required to solve most network issues rapidly. This lowers direct costs because service calls use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by reducing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick repairs somehow end up as large bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes that promote the highest level of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to interface to your company's system without breaching corporate security.

Progent's sophisticated technical support reporting system maintains extensive documentation for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent client by any Progent consultant. This database of issues and responses is organized as a conveniently exploitable support database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can come up with the best solutions promptly.

Remote support provided by Progent to businesses in Madison and anywhere in the state of Wisconsin include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight suite of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need quick communication with a dependable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center software to address the special requirements of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to deal with demanding events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced network professionals provides your computer users in Madison or anywhere in the state of Wisconsin fast contact with an effective network service group with substantial experience delivering phone consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of company success, and Progent's goal is to fix instead of merely document technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff provides remote and in-depth consulting expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Madison, or anywhere in the state of Wisconsin, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By exposing looming problems before they expand into downtime, remote monitoring can avoid disruptive and costly network crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of platforms.
How Your Madison Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Madison or anywhere in the state of Wisconsin, Progent's online network support engineers are ready to deliver professional and affordable system help whenever your business has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Madison company deals with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to address sudden system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Services for Madison
Progent's online support, Internet-based repair, network security expertise, and system management services offer businesses in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your office world class network support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT background, refined support software, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the front lines of network service, executing a wide variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven approaches for using computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to every customer. The practice of detailing and archiving service activity allows more effective support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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