Fast and Affordable Remote Support for Madison Computer Systems
Immediate Online Consulting for Madison NetworksFor businesses located in Madison or anywhere in Wisconsin, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage because they possess the practical experience and are equipped with the advanced technology required to resolve most information system problems rapidly. This reduces immediate costs because solutions use up fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor solutions manage to end up as substantial tabs. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and field-tested processes that promote the highest degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to communicate with your company's network without violating corporate security.

Progent's sophisticated customer support database system stores thorough histories of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help delivered to each Progent client by every Progent engineer. This database of problems and repairs is stored as a conveniently searchable support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote consulting specialists are able to determine the best solutions quickly.

Online support services available from Progent to companies in Madison and throughout the state of Wisconsin include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the budget to assemble and manage an internal Help Desk but who require quick access to a dependable Help Desk Call Center with professional telephone support plus the ability to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk can serve as a an escalation alternative for the most difficult technical problems, or be available in overflow instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your customers in Madison or anywhere in the state of Wisconsin immediate contact with a reliable network service group with extensive background delivering phone help and online troubleshooting for computer environments based on Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a key driver of company productivity, and Progent's intent is to resolve rather than simply annotate technical problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth engineering expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Word, and MS Office Excel. To read more about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your network support is proactive and automated. By anticipating potential issues before they result in crashes, proactive monitoring can head off inconvenient and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Windows systems, or environments based on a variety of platforms.
How Your Madison Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Madison or throughout the state of Wisconsin, Progent's phone-based computer support specialists can deliver effective and affordable IT support the instant your company requires it. More than a decade of providing remote tech support has earned Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems quickly while eliminating the cost and lost time that comes with on-site service calls.

Even if your Madison office has a local independent support technician or maintains a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to handle unexpected network crises or especially challenging integration problems.

Advantages of Progent's IT Support for Companies in Madison
Progent's online network troubleshooting services enable your Madison organization to enjoy the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive added strategic value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Madison or anywhere in Wisconsin, nearby computer service providers, whether consisting of freelance consultants or an in-house IT staff, can deal with the majority of network problems. However, serious problems might spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support people. In these situations, Progent's online service specialists give you a convenient, quick, and economical solution to augment your regular resources and to pass on valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance service providers. While independent service people carry less internal costs than big consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may require your company to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies typically start with an information architecture created on a shoestring budget. Lacking a proper framework, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the success of the business. These poorly built environments need proper assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture that can offer the solid foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses require advice and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical help, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you pay just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has little competition. Businesses who work with familiar independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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