Fast Online Troubleshooting for Madison Computer Systems
Immediate Phone Help for Madison SystemsFor organizations in Madison or anywhere in the state of Wisconsin, Progent offers remote help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve most network problems quickly. This lowers direct costs since solutions require minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online technical support experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you receive. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick solutions somehow turn into major invoices. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for online help and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your company's computer system without compromising system security.

Progent's sophisticated service reporting application includes comprehensive records of all service that Progent's clients have been provided. Progent's staff service personnel have access to the history of services provided to every Progent client by every consultant. This database of problems and solutions is structured as a readily accessible support database that allows Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support databases and allow fast access to vendors' in-house engineering staff so Progent's online consulting experts can come up with the best solutions promptly.

Online technical support services available from Progent to businesses in Madison and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who don't have the money or time to build and maintain an internal Call Center but who want quick communication with an effective Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or enhancing your current one, identifying or enhancing Help Desk application software to meet the particular needs of your company, or adding occasional online personnel to supplement your existing Call Center group to handle high-demand scenarios such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk staff of experienced network professionals gives your customers in Madison or anywhere in the state of Wisconsin rapid contact with a dependable support group with extensive experience offering phone support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a solid enabler of business performance, and Progent's goal is to fix instead of just report IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and MS Excel. For additional information on Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Madison, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your IT support is proactive and automated. By detecting emerging trouble spots before they grow into network outages, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a variety of platforms.
How Your Madison Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Madison or throughout the state of Wisconsin, Progent's online network support engineers are ready to deliver professional and affordable system help the moment your organization has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Madison office works with a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to resolve unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Madison
Progent's remote IT consulting services allow your Madison company to enjoy the advantages of immediate, world-class network support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by being more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most organizations in Madison and throughout Wisconsin, nearby network service resources, whether made up of independent consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, IT crises may occur when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call support specialists offer an easy, fast, and affordable solution to supplement your regular help and to transfer useful information to improve your capability to handle downstream problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller organizations often depend on individual freelance consultants. While independent service people have less overhead than big consulting firms and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of fallback personnel may require your company to wait for help during an IT crisis. As your business grows, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often start with an IT system implemented on a shoestring budget. Without a robust infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. Such poorly built systems require careful analysis, smart long-term planning, and extensive IT knowledge to upgrade to a network architecture that can offer the solid foundation to meet vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations need advice and technical education to negotiate an increasingly complex array of product options capable of accelerating business success and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a certain vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces little competition. Businesses who work with familiar independent service providers or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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