Fast and Affordable Remote Help for Madison Networks
Immediate Online Technical Support for Madison NetworksFor organizations located in Madison or anywhere in Wisconsin, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts provide excellent leverage because they have the practical experience and are equipped with the advanced tools necessary to resolve most information system issues quickly. Efficient support lowers direct expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is particularly helpful in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike many online service organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast repairs manage to end up as large tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to communicate with your system remotely without compromising network security.

Progent's proven technical support database application maintains extensive records describing the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of all help provided to every Progent customer by any engineer. This archive of problems and fixes is structured as a readily retrievable internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote service experts are able to determine the most efficient resolutions promptly.

Online support services provided by Progent to companies in Madison and throughout the state of Wisconsin include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the budget to assemble and manage an internal Help Desk but who need quick communication with an effective Call Center with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk Call Center software products to handle the unique needs of your business, or adding temporary online personnel to supplement your in-house Help Desk resources during high-demand scenarios like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of veteran information technology experts provides your customers in Madison or anywhere in the state of Wisconsin fast contact with a dependable technical support group with extensive experience offering phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a major driver of business success, and Progent's aim is to solve rather than merely report IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online professional engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Madison, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your computer maintenance is proactive and automated. By exposing looming problems before they evolve into full-scale emergencies, automated monitoring can minimize stressful and costly network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments that support multiple platforms.
How Your Madison Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For companies and startups in Madison or throughout the state of Wisconsin, Progent's online network support specialists are ready to provide effective and affordable system support whenever your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Madison office has a regular freelance support technician or maintains a full time organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the time or the expertise to handle unexpected system crises or particularly challenging integration problems.

Details of Progent's Online Network Services for Madison
Progent's phone help, remote troubleshooting, network security consulting, and system management services offer companies in Madison or throughout the state of Wisconsin the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every consultant to every client. The practice of detailing and organizing service records results in more effective service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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