Fast Remote Support for Madison Computer Networks
Immediate Phone Support for Madison SystemsFor businesses located in Madison or anywhere in the state of Wisconsin, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to solve most information system problems quickly. This reduces direct costs because solutions use up fewer billable minutes. Online help also avoids the expense of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you receive. In contrast to typical remote service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where fast fixes somehow turn into major invoices. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and repair for information systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to communicate with your company's environment remotely without breaching system security.

Progent's sophisticated service reporting system maintains thorough documentation of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support provided to each customer by every Progent engineer. This history of trouble tickets and solutions is stored as a readily exploitable support database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online service experts can come up with the most efficient resolutions promptly.

Remote support services provided by Progent to companies in Madison and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight series of network management outsourcing services addresses all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who lack the budget to assemble and manage an internal Call Center but who want fast response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless reinforcement of your established Call Center team. Progent's Virtual Call Center can act as a an escalation alternative to handle complex computer system issues, or be ready in those instances when your other resources are swamped.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your customers in Madison or anywhere in the state of Wisconsin rapid contact with an effective technical support resource with substantial experience offering telephone-based help and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a solid contributor to company success, and Progent's target is to fix and not just report technical issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced consulting support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Madison, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your network maintenance is proactive and automated. By detecting possible trouble spots before they expand into downtime, automated monitoring can head off stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a variety of platforms.
How Your Madison Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Madison or throughout the state of Wisconsin, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT help whenever your organization requires it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve network problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Madison organization has a local independent consultant or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected system crises or especially complicated integration problems.

Details of Progent's Online Network Services for Madison
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services give businesses in Madison or anywhere in the state of Wisconsin unparalleled leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the front lines of IT support, executing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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