Fast and Affordable Remote Troubleshooting for Madison Networks
Immediate Remote Support for Madison NetworksFor organizations located in Madison or anywhere in the state of Wisconsin, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Online support also avoids the expense of sending an engineer to your office. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you receive. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor repairs somehow end up as major tabs. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and field-tested processes which allow the maximum level of efficiency for remote help and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to access your network remotely without breaching system security.

Progent's proven customer support database application stores thorough histories for all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support rendered to each customer by any engineer. This database of trouble tickets and repairs is organized as a conveniently retrievable proprietary database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close partnerships with major industry leaders including Cisco and Microsoft open up other vast technical support databases and allow quick access to manufacturers' internal product engineers so Progent's remote service specialists are able to come up with optimal resolutions promptly.

Remote technical services provided by Progent to businesses in Madison and throughout the state of Wisconsin include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who don't have the resources to create an internal Call Center but who require quick communication with an efficient Help Desk with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless addition to your current Help Desk team. Progent's Virtual Help Desk can serve as a an escalation option to handle the toughest technical problems, or be available in overflow instances when your other service providers are too busy.

    Progent's Help Desk Call Center team of experienced information technology experts gives your computer users in Madison or anywhere in the state of Wisconsin fast assistance from an effective network service resource with extensive experience delivering phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a crucial enabler of company performance, and Progent's target is to solve and not just report network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides online professional consulting support and education in key business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To learn more about Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Madison, or anywhere in the state of Wisconsin, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so that your network maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into crashes, proactive monitoring can head off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or networks based on a variety of OS platforms.
How Your Madison Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote help with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Madison or anywhere in the state of Wisconsin, Progent's online network support engineers can deliver professional and cost-effective system help the moment your business has to have it. Long experience offering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Madison company has a regular freelance consultant or maintains an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to fix unexpected network crises or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Madison
Progent's remote IT consulting services allow your Madison company to have the benefits of on-call, expert IT support without the cost of managing an in-house IT staff. Your information system will acquire added business value by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most organizations in Madison or anywhere in Wisconsin, nearby computer service providers, whether represented by freelance consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, serious problems might spring up when local support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support personnel. In these cases, Progent's online service experts give you an easy, quick, and economical solution to supplement your regular resources and to convey useful information to increase your capability to handle future problems in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller organizations commonly depend on independent freelance consultants. While freelance service people carry less internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of backup help may require your company to wait for assistance during an emergency. As your company grows, network unavailability and problems with critical applications become more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses often begin with an information architecture created on a shoestring budget. Without a strong infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the business. Such badly built environments require proper analysis, smart strategic planning, and extensive technical knowledge to upgrade to a network architecture that can offer the solid foundation to handle current business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complex maze of technology alternatives available for promoting business growth and enhancing productivity. Businesses hardly need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical background, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during normal business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to every customer. The discipline of detailing and archiving support activity allows more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.