Low-cost Network Troubleshooting from Microsoft and Cisco Qualified Professionals for Companies in Manchester, NH
By delivering professional support when you require it, providing in-depth knowledge for key applications, offering innovative services like virtual data center hosting, invoicing solely for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to increase the business value of your It network and reduce service costs. Progent appreciates that network protection, reliability, and performance are just as critical to small companies as to large corporations but that small organizations lack the leverage to invest heavily in computer networks and internal support groups. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's capability to provide the IT support your business requires when you require it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT service staff. This can cut costs and minimize technical risks for big IT initiatives like software design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to help your business to plan and implement your cloud computing strategy.

Primary Technical Areas Supported by Progent for Office Networks in Manchester, New Hampshire
Progent provides the support of certified consultants for all aspects of information technology found in small organizations. Technologies supported by Progent's consultants include:

Support Delivery Options Available for Manchester, New Hampshire Companies
Progent offers a variety of alternatives for providing small businesses with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Model promotes fast support, comprehensive service documentation, reliable follow-through, and strict expense monitoring across an array of network service delivery modes that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: hands-on support technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site support calls is usually less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who require fast and dependable support from an online Help Desk Call Center with effective telephone support, remote repair capability, and enough technical strength for all needed problem escalation. Since small and midsize companies usually are constrained by tight IT funds and can spare scant executive attention for dealing with IT support tasks, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that business information systems stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability network engineering, virtualization strategies, plus integration, customization and support for business programs including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site moves and major system migrations, longer term initiatives like business reporting software programming and customization, relational database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key applications like Exchange and MS SQL to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible using the class of internal data center that is practical for the majority of small businesses. Because Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs remain current, security and efficiency is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition easy for clients to transfer to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Manchester, New Hampshire Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise IT support enable small companies to sidestep the pitfalls related to excessive dependence on thinly staffed support organizations or individual engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, small companies sometimes rely heavily on freelance consultants. Though freelance support engineers carry lower overhead than more substantial support firms and can afford to charge nominally smaller fees, individuals are occasionally unable to react rapidly to urgent situations. If an independent engineer is occupied with different customer, sick, on travelling, or in class, the absence of replacement staff may require your business to wait for assistance during a crisis. The more your company expands, system downtime or difficulties with line-of-business applications get more costly. The money you thought you were conserving on an independent consultant can evaporate fast because of lost output. Also, when independent consultants encounter new technologies, the unavailability of a large consulting group to count on for advice forces them to learn on the job while your organization ends up footing the costs for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Network Solutions
    Many small support firms or freelance engineers focused on small company IT consulting are capable of providing connect-the-dots solutions but lack the experience to deal cost-effectively with complicated IT infrastructures with a variety of platforms, multiple offices, Voice over IP systems, remote workforces, integrated accounting and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your business because enterprise environments are inherently complex, support issues demand thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, reliability, and security requires industry-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often begin with a network implemented on a shoestring budget. Without a strong basis, a series of improvised repairs commonly get piled on top of a weak structure. As a business grows, stability and scalability issues can undermine the success of the organization. These environments require thorough assessment, smart strategic planning, and in-depth experience to migrate to a network environment that will act as the reliable basis to handle current business requirements and support future growth.

  • Work with Solution Finders, Not Resellers
    Small companies need direction and insight to navigate through an ever more complicated maze of IT alternatives offered for accelerating growth and enhancing productivity. Businesses do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise only. This permits Progent to match consulting support services with the real needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a preselected technology rather than being based on the true requirements of a customer.

Get in Touch with Progent
In case your Manchester, New Hampshire business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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