Immediate, Low-cost Online Computer Network Support for Manchester, New Hampshire Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support to clients with small-company IT budgets. Progent has developed a unique support solution that includes a low-overhead, seamless virtual office infrastructure, custom online repair tools, a large team of consultants accredited in a wide array of IT disciplines, a Call Center service model that promotes efficiency and guarantees follow-up, a global team of on-line service professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on solving network issues in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your internal network support team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application design and development, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited experts to assist your business to design and implement a sensible cloud strategy.

Key Areas of Expertise Supported by Progent for Business Networks in Manchester, New Hampshire
Progent's national team of certified experts provides assistance for all facets of information systems found in businesses of all sizes. Technologies supported by Progent in and around Manchester include:

Service Delivery Alternatives for Manchester, New Hampshire Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing computer support is based on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive service documentation, consistent follow-through, and tight expense control across a range of network service delivery options that include online repairs, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for new clients to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's online service experts to give small companies the optimal solution: onsite support professionals when you require them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business application developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how and why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who need prompt and reliable access to an online Help Desk with effective telephone support, remote repair capability, and sufficient technical depth for all needed escalation. Since smaller businesses typically have limited information technology budgets and can provide little management bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to ensure that small business computer systems stay productive. Read more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and support for business programs such as accounting, ERP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as office moves and major software migrations, longer term projects like management information application development and customization, relational database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL to provide small businesses with greater levels of dependability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can save you the investment in creating and managing the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is also easy for customers to transfer to a different support provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting world-class dependability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online consulting services to help companies of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Manchester, New Hampshire Small Businesses
Progent's staff size, scope of technical expertise, and experience with corporate IT consulting enable small and midsize businesses to sidestep the problems related to over reliance on small service organizations or independent engineers.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network services, small businesses sometimes depend heavily on independent consultants. Although freelance support engineers carry lower overhead than larger IT service organizations and can typically bill apparently smaller fees, individuals are frequently too overworked to react rapidly to critical problems. If a freelance consultant is occupied with different client, ill, on travelling, or in class, the absence of backup staff may force your company to go without assistance during an emergency. As your company expands, system unavailability or problems with critical applications get more costly. The money you thought you were conserving on a freelancer can evaporate quickly due to lower output. In addition, when independent engineers confront new problems, the unavailability of a big consulting team to fall back on for help forces them to learn in place while your business ends up footing the bill for their continuing education.

  • Have Access to Expertise in Complex Network Issues
    Many smaller support firms or freelance engineers who concentrate on small company IT support are capable of providing routine fixes but lack the seasoning to deal efficiently with complex network configurations that have mixed operating systems, multiple sites, Voice over IP systems, mobile workforces, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your small business because big-company environments are by nature complicated, support problems demand thorough understanding of in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection requires industry-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a series of ad hoc fixes often get tossed onto of a weak structure. As a business evolves, stability and expandability issues can obstruct the productivity of the business. Such environments need thorough evaluation, intelligent business analysis, and in-depth expertise to migrate to a network environment that can provide the reliable foundation to meet current business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Small businesses require guidance and insight to work through an ever more complex maze of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to align technical support services with the real needs of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual needs of a customer.

Contact Progent
If your Manchester, New Hampshire business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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