Manchester, NH Remote Support from Certified Computer Troubleshooting Consultants
Progent's computer troubleshooting services can deliver your Manchester, NH business affordable and reliable support from Microsoft and Cisco certified information technology professionals. By delivering network support help when you need it, offering specialized knowledge for critical technologies, delivering unique services such as automated server monitoring, and charging only for support you receive, Progent offers your Manchester, New Hampshire business an economical alternative for optimizing the productivity of small business information systems. Whether you maintain a local system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses to create and manage a robust and secure information network and to have fast availability of the skilled support typically available only to corporations who are able to set up a large in-house information technology staff.

For larger companies, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for big projects like software development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to assist your business to design and execute a sensible cloud strategy.

Main Technologies Supported by Progent for Manchester, New Hampshire Businesses
As a Microsoft Gold Partner IT service firm that maintains a large group of Cisco qualified CCIE networking experts and Apple Computer certified engineers, Progent provides emergency troubleshooting and affordable online consulting to Manchester, NH businesses for a wide array of information technologies such as:

Support Delivery Options Available for Manchester, New Hampshire Businesses
Progent has a selection of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering network support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism ensures rapid support, thorough service records, reliable follow-through, and tight cost monitoring across a range of IT support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software problems without the cost or delay of on-premises service visits. The experience of Progent's network consultants makes it possible to resolve most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: onsite support technicians when you require them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses who require prompt and reliable support from an online Contact Center with efficient telephone assistance, remote repair tools, and sufficient technical depth for full escalation. Because small and midsize businesses usually are constrained by limited information technology funds and can spare little management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that small business information networks stay up and running. Read more concerning Progent's Contact Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, high availability network consulting, virtualization solutions, plus integration, customization and training for small business applications including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office relocations and massive system upgrades, longer term projects like business reporting software programming and support, relational database software development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible using the type of internal data center that is achievable for the majority of small organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems are consistently archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can handle the mixed- platform and non- standardized environments typical of small businesses, and retains control of the software in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop automated management consulting.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system security and can help with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and statutory regulations for IT information security and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful set of advantages to clients trying to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a consultant with field-tested methods for repairing real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for online service and in-person visits per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates big bills for quick fixes. Another advantage of by-the-minute pricing is that you are less inclined to allow less critical problems to stay unaddressed until they grow into major problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of detailing and organizing service activity allows more efficient service and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and productive. Read more about Progent's knowledge transfer services.

Contact Progent
If your Manchester, New Hampshire company needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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