Expert Online Technical Support for Manchester, New Hampshire Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major IT support organizations. Many small companies allow themselves to become excessively dependent on individual consultants or small support organizations who lack the size or broad knowledge to respond promptly or efficiently to technical emergencies. Still other small companies turn to mass-market support firms that employ technicians taught to provide by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to handle the variety of environments and lack of standards typical of small company IT networks.

Progent's proven approach to delivering low-cost and successful network service to small companies has made Progent one of the premiere Microsoft network consulting organizations in the industry. Progent has delivered online help to small businesses in every state in the country and offers onsite technical support in almost all zip codes.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software design and development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to design and execute a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Manchester, New Hampshire
Progent offers the support of accredited experts for all aspects of information technology found in small organizations. Technologies serviced by Progent include:

Support Delivery Alternatives for Manchester, New Hampshire Companies
Progent offers a variety of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's paradigm for delivering network support services is built on the Help Desk structure common to larger IT support groups. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service documentation, reliable follow-up, and tight cost control for an array of IT support delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and fix network problems without the expense or delay of on-premises service visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online service engineers to deliver small businesses the ideal combination: on-premises support professionals when you require them plus the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about how to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who require prompt and dependable access to a professional Help Desk Call Center with effective telephone assistance, online repair capability, and sufficient technical strength for full problem escalation. Because small and midsize companies typically are constrained by tight information technology budgets and can spare little management bandwidth for dealing with IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to make sure that small business computer networks are always productive. Read more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security consulting, non-stop it system engineering, server virtualization strategies, plus configuration, customization and support for small business software including financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and major system migrations, longer term initiatives such as management information application development and customization, relational database application programming and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher levels of reliability, security, and performance than is possible with the type of on-site data center that is realistically affordable for most small businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the investment in building and managing the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, protection and performance is constantly tracked, and systems are regularly archived and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition easy for customers to migrate to a different support provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can handle the multi- OS and non- standardized networks typical of smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtual host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

Why Progent Is the Smart Alternative for Manchester, New Hampshire Small Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise network support allow small companies to avoid the pitfalls related to over dependence on thinly staffed support firms or independent engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For network support, smaller businesses sometimes depend heavily on independent consultants. Though individual support providers carry lower expenses than larger support organizations and can afford to charge apparently lower rates, they are frequently spread too thin to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for assistance during a crisis. The more your company grows, system unavailability or difficulties with line-of-business programs get more costly. The money you believed you were saving on an independent consultant can evaporate fast because of lower output. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting team to depend on for advice forces them to train on the job while your organization winds up with the bill for their ongoing education.

  • Gain Access to Experts in Complex Information Technology Issues
    The majority of smaller support organizations or freelance engineers who concentrate on small company network support may excel at delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated network configurations that have mixed operating systems, numerous offices, VoIP systems, mobile clients, interconnected accounting and operational software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's large group of specialists can benefit your business because enterprise environments are characteristically complex, integration issues demand thorough knowledge in numerous technical disciplines, and achieving a high degree of stability, availability, and security requires enterprise-proven processes.

  • Build a Firm Basis for Growth
    Small companies typically start with a network implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes often get piled onto of a tenuous foundation. As a company evolves, reliability and expandability problems can obstruct the productivity of the organization. Such environments require proper evaluation, intelligent business analysis, and in-depth expertise to migrate to a network environment that will act as the reliable basis to handle critical business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Product Resellers
    Small companies require guidance and education to work through an ever more complex maze of technology alternatives available for enabling business growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This allows Progent to align consulting support with the real needs of customers. Combining network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the true requirements of a small business.

Contact Progent
If your Manchester, New Hampshire business needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.