Professional Online Service for Manchester, New Hampshire Networks from World-class Consultants
Small businesses have traditionally been underserved by large network support organizations. Some small businesses permit themselves to become overly dependent on freelance consultants or small consulting organizations who don't have the bandwidth or broad knowledge to react quickly or effectively to network emergencies. Still other small businesses turn to giant support firms staffed with personnel taught to provide by-the-numbers fixes for common issues but who are missing the background and versatility to deal with the variety of configurations and absence of standardization typical of small company information systems.

Progent's time-tested methodology for delivering low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has delivered online help to businesses in every state in the United States (refer to Progent's client testimonials).

For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your in-house IT support personnel. This can reduce expenses and help meet schedules for major projects such as application design and development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to assist your business to plan and implement a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Manchester, New Hampshire
Progent's nationwide team of certified support professionals provides help for all facets of information systems used by businesses of all sizes. Practice areas supported by Progent in Manchester include:

Service Delivery Options for Manchester, New Hampshire Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Call Center operational structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service records, reliable follow-through, and tight expense monitoring for a range of network support delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's online network troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support experts to deliver small businesses the optimal solution: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about why to register for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and dependable support from a professional Contact Center with efficient phone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can provide little management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that small business computer systems stay productive. Learn more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant it system design, virtual server strategies, plus configuration, customization and training for small business applications including financials, operations, reporting, CRM, and productivity suites. Progent can help with short-term projects including office moves and massive software upgrades, extended initiatives like management analytics application programming and support, relational database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small businesses. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs remain updated, protection and efficiency is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to another service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system support, and network management while getting world-class availability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can support the mixed- platform and non- standardized environments common with smaller companies, and retains ownership of the software in the client's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to block or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and statutory mandates for IT data protection and incident reporting.

The scope and depth of Progent's engineering staff offer a powerful array of advantages to organizations wishing to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, in the trenches of network support, executing a wide variety of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for resolving real-world network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for fast fixes. Another advantage of granular pricing is that your company will not be tempted to allow less critical problems to stay unaddressed until they become big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation given by each staff member to each customer. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Manchester, New Hampshire company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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