McAllen, TX Online Support from Certified Computer Troubleshooting Professionals
Progent's computer network tech support services can provide your McAllen, TX company affordable and dependable support from enterprise-class IT professionals. By providing IT support help when you require it, providing advanced knowledge for key applications, offering unique services such as 24x7 network monitoring, and charging only for support you receive, Progent gives your McAllen, Texas business an economical option for optimizing the business value of small-scale business information systems. Whether you run an onsite system, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and manage a reliable and safe information system and to benefit from quick access to the seasoned help ordinarily restricted to corporations who can support a sizeable internal information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT support staff. This can cut costs and minimize technical risks for big projects like application programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your company to design and execute your cloud strategy.

Core Areas of Expertise Supported by Progent's Consultants for Companies in McAllen, Texas
Progent's national team of world-class consultants provides support for all facets of information systems found in companies of any size. Practice areas served by Progent in and around McAllen include:

Support Delivery Alternatives Available for McAllen, Texas Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing computer support services is based on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity records, consistent follow-up, and tight cost monitoring for an array of network service delivery modes that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to handle most network problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup process for new customers to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to an online Helpdesk with efficient phone support, online troubleshooting tools, and sufficient technical strength for full escalation. Because small and midsize businesses usually are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Help Desk Services can be the most cost-effective option to make sure that business computer systems are always up and running. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop network design, virtualization strategies, plus integration, programming and support for small business applications including financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term initiatives like business reporting application development and support, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, security, and performance than is feasible with the type of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and scalability but that is also easy for clients to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with mixed networks to save dramatically on the costs of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the mixed- OS and non- standardized environments common with small companies, and retains control of the software in the client's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent offers a selection of low-cost, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that incorporates the technology of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on network security and can help with complex security projects like SIEM solutions to help companies comply with business guidelines and statutory regulations for IT information security and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique array of advantages to companies trying to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of IT support, performing a broad variety of technical projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This ensures that you get not just expert technical skills, but also a consultant with field-tested approaches for resolving real-world network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for remote service and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big invoices for fast fixes. Another benefit of by-the-minute pricing is that clients are less inclined to allow less critical issues to stay unaddressed until they become major ones. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation given by each staff member to each client. The practice of documenting and archiving support activity results in more efficient support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your McAllen, Texas business needs to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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