Immediate, Low-cost Online Computer Network Support for McAllen, Texas Small Companies
For over two decades, Progent has specialized in providing enterprise-class IT support to clients who have small-business budgets. Progent has developed a unique service system that includes a streamlined, seamless virtual office infrastructure, custom online repair technology, a large pool of consultants certified in a broad range of IT practice areas, a Help Desk Call Center service structure that maximizes responsiveness and guarantees follow-up, a global team of on-line troubleshooting professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network issues in the shortest time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal network support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited experts to assist your company to design and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in McAllen, Texas
Progent offers the services of accredited consultants for all aspects of information technology found in small companies and local governments. Products and technologies supported by Progent include:

Support Delivery Alternatives Available for McAllen, Texas Companies
Progent has a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Model ensures fast support, thorough activity records, reliable follow-up, and tight cost control across a range of network service delivery modes that include remote repairs, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network problems without the expense or delay of in-person support visits. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on service professionals when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software programmers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning how to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Services are intended for all businesses and local governments who need prompt and reliable support from a professional Helpdesk with effective phone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Because small and midsize businesses typically are constrained by limited information technology funds and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business information networks are always productive. Learn more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies including Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system consulting, virtual server solutions, plus configuration, customization and support for business applications such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and massive software migrations, extended projects like management analytics software development and customization, relational database software programming and administration support, and web development, continuing services including network monitoring and network administration, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible using the type of on-site data center that is practical for most small and midsize companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest IT companies, Progent can save you the cost of creating and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Virtualized Data Center Hosting Services
    Progent's Virtualized Data Center hosting service offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also simple for clients to migrate to another support firm or to move internally whenever your business situation warrants it. Progent's Virtual Data Center hosting is based on proven virtualization technologies that allow companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Virtual Data Center Hosting Service covers all server-based applications in one centrally managed service, can support the mixed- platform and non- standardized networks common with small companies, and retains control of the software in the client's hands so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support services to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

Why Progent Is the Smart Choice for McAllen, Texas Small Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise IT consulting enable small and midsize businesses to sidestep the problems related to excessive reliance on small service firms or independent consultants.

Teaming with Progent enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT services, smaller companies often rely heavily on individual consultants. Though individual support providers have lower expenses than more substantial IT service organizations and can typically bill nominally lower rates, individuals are occasionally spread too thin to respond quickly to critical network problems. If an independent consultant is busy with another client, sick, on travelling, or in training, the lack of replacement staff may force your company to go without help during an emergency. The more your company grows, system unavailability or difficulties with critical programs become more expensive. The dollars you believed you were saving on an independent consultant can disappear quickly due to lower productivity. In addition, when independent engineers confront new problems, the unavailability of a big engineering team to depend on for advice forces them to learn on the job while your organization ends up footing the bill for their ongoing training.

  • Gain Access to Experts in Complex Information Technology Solutions
    The majority of smaller support organizations or freelance engineers specializing in small company network support may excel at providing routine solutions but don't have the seasoning to deal cost-effectively with complex IT configurations with a variety of platforms, multiple sites, Voice over IP systems, remote clients, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's extensive group of specialists can benefit your company because enterprise environments are by nature complicated, integration issues require in-depth understanding of in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection requires enterprise-proven processes.

  • Build a Firm Basis for Growth
    Small businesses typically start with a network cobbled together on a tight budget. Without a carefully designed architecture, a series of ad hoc fixes commonly get piled on top of a weak structure. As a company evolves, stability and scalability issues can obstruct the success of the business. These networks need proper assessment, intelligent business planning, and broad-based expertise to migrate to a network infrastructure that can provide the solid basis to handle critical business requirements and ease future growth.

  • Work with Solution Finders, Not Resellers
    Small businesses need direction and insight to navigate through an increasingly complex array of IT options available for accelerating business growth and enhancing efficiency. They do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services exclusively. This allows Progent to match consulting support with the genuine needs of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is built around a preselected technology instead of being based on the true requirements of a customer.

How to Contact Progent
In case your McAllen, Texas business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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