Expert Online Troubleshooting for McAllen, Texas Small Business Computers from Microsoft Certified Engineers
Small businesses have typically been overlooked by major network service organizations. Many small companies allow themselves to grow overly reliant on individual engineers or small support organizations who don't have the size or extensive skill sets to react quickly or effectively to network emergencies. Other small businesses resort to giant service providers that employ personnel taught to provide standardized solutions to ordinary issues but who are missing the experience and technical scope to handle the diversity of configurations and lack of standardization typical of small business information networks.

Progent's proven methodology for delivering low-cost and successful network service to small businesses has made Progent one of the premiere Microsoft-certified IT service firms in the industry. Progent has delivered remote support to small businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in McAllen, Texas
Progent's nationwide team of industry certified experts offers help for all facets of information technology found in companies of any size. Technologies served by Progent in and around McAllen include:

Support Delivery Options for McAllen, Texas Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast support, comprehensive service records, dependable follow-up, and strict cost control for a range of IT service delivery alternatives that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to address emergency network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online network support services.

  • Onsite Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online support experts to deliver small companies the best of both worlds: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who require fast and reliable support from an online Help Desk with effective telephone support, remote troubleshooting tools, and enough technical strength for full escalation. Since smaller businesses usually are constrained by limited information technology funds and can spare little executive attention for handling network support, Progent's Contact Center Services could be the most cost-effective option to make sure that business information networks are always up and running. Read more details about Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, fault tolerant network design, virtual server strategies, plus integration, programming and support for small business applications such as financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-time projects such as office moves and major software upgrades, longer term initiatives like business analytics software programming and customization, relational database software development and administration support, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater degrees of availability, protection, and performance than is possible using the type of internal data center that is achievable for the majority of small businesses. Because Progent uses the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay current, security and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is also simple for clients to migrate to another support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert online support services to help companies of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for McAllen, Texas Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with corporate network support enable small businesses to sidestep the pitfalls associated with over reliance on small service organizations or individual consultants.

Teaming with Progent allows your business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, small businesses often rely excessively on independent consultants. Though freelance service engineers carry lower overhead than larger support firms and can typically bill nominally lower rates, individuals are frequently too overworked to react quickly to urgent problems. If a freelance engineer is busy with different client, ill, on travelling, or in class, the absence of backup staff may force your business to wait for help in case of an emergency. As your company grows, network downtime or difficulties with critical programs get more costly. The money you believed you were saving on an independent consultant can disappear quickly because of lost productivity. Also, when freelance consultants confront new technologies, the unavailability of a large consulting team to fall back on for help requires them to train in place while your business winds up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    The majority of smaller support organizations or independent consultants who concentrate on small business IT consulting are capable of providing routine solutions but don't have the background to work cost-effectively with complicated network configurations with a variety of platforms, multiple locations, Voice over IP systems, remote workers, integrated accounting and operational applications, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's large staff of specialists can benefit your company because enterprise environments are characteristically complex, support issues require in-depth understanding of in many technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires industry-proven processes.

  • Create a Firm Basis for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a strong architecture, a series of ad hoc repairs often get piled on top of a weak structure. As a company evolves, reliability and expandability problems can hinder the productivity of the business. Such environments require proper assessment, intelligent business analysis, and broad-based experience to upgrade to a network environment that can provide the reliable foundation to meet critical business needs and support future expansion.

  • Work with Solution Finders, Not Resellers
    Smaller businesses require guidance and insight to work through an ever more complex array of technology alternatives available for enabling growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match consulting support with the genuine needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a small business.

How to Contact Progent
If your McAllen, Texas business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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