McAllen, TX Online Support from Certified Network Service Professionals
Progent's network support services can deliver your McAllen, TX business cost-effective and dependable access to enterprise-class information technology experts. By delivering IT consulting help when you need it, providing advanced knowledge for vital applications, delivering unique support such as automated network monitoring, and charging only for services you receive, Progent gives your McAllen, Texas business an affordable alternative for maximizing the productivity of small-scale office information systems. Whether you maintain an on-premises datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and maintain a robust and secure information system and to benefit from quick availability of the skilled consulting usually available only to corporations who can support a sizeable in-house IT group.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT support team. This can save money and minimize technical risks for major projects like software programming, business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can also offer the services of certified consultants to assist your business to design and execute a sensible cloud computing strategy.

Key Technologies Supported by Progent for McAllen, Texas Business Networks
As a Microsoft Certified Gold Partner consulting firm that maintains a large team of Cisco CCIE network infrastructure consultants and Apple Computer certified consultants, Progent provides emergency troubleshooting and low-cost remote consulting to McAllen, TX businesses for a broad range of information technologies such as:

Service Delivery Alternatives Available for McAllen, Texas Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity documentation, reliable follow-up, and tight cost monitoring across a range of IT service delivery modes that include online troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person support calls. The experience of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to deliver small companies the best of both worlds: in-person service technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The response time for in-person support visits is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need fast and dependable access to a professional Helpdesk with effective telephone assistance, remote troubleshooting tools, and enough technical depth for all needed escalation. Since small and midsize companies usually are constrained by limited IT funds and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient option to ensure that small business computer networks are always productive. Read more concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, non-stop network engineering, virtualization strategies, plus configuration, customization and support for business software including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as office moves and major system upgrades, extended initiatives such as business information software programming and support, database application development and administration support, and web development, on-going services including network monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host key applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, protection, and performance than is possible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of some of the planet's biggest IT companies, Progent can save you the investment in building and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is continually monitored, and systems are regularly backed up and available for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small company's servers in an environment that not only delivers the top degree of availability and expandability but that is also simple for clients to migrate to another support firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can handle the mixed- platform and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

Why Progent Is the Smart Alternative for McAllen, Texas Businesses
Progent's size, breadth of technical skill, and experience with enterprise IT support allow small companies to avoid the pitfalls related to over dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent allows your company to:

  • Prevent Excessive Dependence on Individual Consultants
    For network support, smaller companies sometimes rely heavily on individual engineers. Although freelance support engineers have lower overhead than larger support firms and can typically charge nominally lower rates, they are frequently too busy to react quickly to critical network problems. If an independent engineer is busy with different customer, ill, on vacation, or in class, the lack of backup staff may force your company to go without help in case of an emergency. The more your company grows, network downtime or problems with critical programs get more expensive. The money you believed you were saving on an independent consultant can disappear fast due to lost productivity. In addition, when independent engineers encounter unfamiliar technologies, the lack of a big engineering team to depend on for advice requires them to learn with the meter running while your organization ends up footing the costs for their continuing training.

  • Gain Access to Experts in Complex Information Technology Issues
    Many small service firms or independent engineers who concentrate on small company network support may excel at delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complex IT configurations with a variety of platforms, many sites, VoIP implementations, remote workforces, integrated accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your business because big-company networks are by nature complicated, integration issues demand thorough understanding of in many technical areas, and reaching an acceptable level of robustness, availability, and protection calls for enterprise-proven best practices.

  • Create a Solid Basis for Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of band-aid fixes commonly get piled onto of a marginal structure. As a business grows, stability and scalability problems can obstruct the productivity of the business. Such networks require thorough evaluation, smart business planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable foundation to handle current business requirements and ease future growth.

  • Work with Solution Providers, Not Product Resellers
    Small businesses require guidance and insight to navigate through an increasingly complicated array of technology options available for enabling business growth and enhancing productivity. They do not need a network engineer or service firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to match technical support services with the real needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual requirements of a client.

Get in Touch with Progent
If your McAllen, Texas business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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