Professional Online Help for McAllen, Texas Small Business Computers from Certified Consultants
Small businesses have traditionally been ignored by major IT service firms. Many small businesses permit themselves to grow overly dependent on individual engineers or small support organizations who don't have the size or extensive knowledge to react promptly or effectively to network emergencies. Still other small companies resort to mass-market service firms that employ technicians taught to offer by-the-numbers solutions to ordinary issues but who are missing the background and versatility to deal with the diversity of configurations and absence of standardization that characterizes small company information systems.

Progent's time-tested methodology for providing low-cost and effective network service to small companies has made Progent among the most respected Microsoft network consulting organizations in the country. Progent has delivered remote support to small businesses in every state in the country and can dispatch in-person technical support in almost all zip codes.

For larger companies, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big projects such as application development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for McAllen, Texas Businesses
As a Microsoft Gold Certified Partner consulting firm that maintains a large team of Cisco certified CCIE network infrastructure experts and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to McAllen, TX businesses for a broad array of information technologies including:

Service Delivery Options Available for McAllen, Texas Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Support Model ensures rapid response, thorough activity documentation, dependable follow-through, and strict expense control for a range of IT support delivery alternatives that include remote repairs, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers allows them to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to address emergency network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to deliver small companies the best of both worlds: in-person service professionals when you need them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who require fast and reliable support from an online Help Desk Call Center with effective telephone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Since smaller companies typically are constrained by tight IT funds and can spare scant executive bandwidth for handling IT support tasks, Progent's Helpdesk Services could be the most efficient option to ensure that small business computer networks are always up and running. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to world-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, high availability network consulting, virtualization strategies, plus configuration, customization and support for business programs including accounting, operations, reporting, sales automation, and productivity suites. Progent can help with one-shot projects such as office moves and major software migrations, longer term initiatives such as management information application development and customization, database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is possible using the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same facilities that host the equipment of many of the planet's largest information technology organizations, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems are regularly backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for clients to migrate to a different support provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can support the multi- platform and loosely standardized networks common with small companies, and retains ownership of the software in the customer's hands so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

Why Progent Offers the Smart Alternative for McAllen, Texas Small Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise network consulting enable small companies to avoid the pitfalls associated with over dependence on small support firms or freelance engineers.

Working with Progent's Experts enables your company to:

  • Avoid Over Dependence on Freelance Consultants
    For network services, smaller businesses often rely excessively on independent consultants. Although freelance support providers have lower expenses than larger IT service organizations and can typically charge nominally smaller fees, individuals are often too overworked to react rapidly to urgent problems. If an independent consultant is occupied with different client, sick, on vacation, or in training, the absence of replacement staff may force your company to wait for help in case of a crisis. As your company grows, system unavailability or problems with critical applications get more costly. The dollars you believed you were saving on a freelancer can evaporate fast because of lost output. In addition, when freelance engineers encounter new problems, the lack of a large engineering team to count on for advice forces them to train on the job while your organization winds up with the bill for their continuing training.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of smaller service firms or independent consultants focused on small business network consulting are capable of providing routine fixes but don't have the experience to work efficiently with complicated network infrastructures with mixed operating systems, multiple sites, Voice over IP systems, remote clients, integrated financial and analytical applications, data-driven web sites, and specialized business applications. Progent's background with global companies and Progent's extensive group of specialists can benefit your company because enterprise networks are by nature complex, integration problems demand thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security requires industry-proven best practices.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid repairs often get piled on top of a tenuous structure. As a business grows, reliability and expandability problems can hinder the success of the business. Such networks require proper evaluation, intelligent business planning, and broad-based expertise to migrate to a network infrastructure that can provide the solid foundation to meet critical business needs and support future expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses need direction and education to navigate through an increasingly complex array of IT alternatives offered for accelerating business growth and improving efficiency. They do not need an IT engineer or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This allows Progent to align technical services with the real interests of customers. Combining network support and product selling can lead to a situation where the recommended solution is based on a predetermined technology rather than being driven by the true requirements of a small business.

Contact Progent
If your McAllen, Texas business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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