Expert Remote Help for McAllen, Texas Networks from Certified Consultants
Small companies have typically been ignored by large IT service organizations. Some small companies permit themselves to grow overly reliant on freelance engineers or small support firms who don't have the bandwidth or comprehensive knowledge to react promptly or effectively to network emergencies. Still other small companies turn to mass-market support providers staffed with personnel trained to offer by-the-numbers fixes for common issues but who are missing the background and versatility to deal with the variety of configurations and absence of standardization typical of small company IT networks.

Progent's proven methodology for delivering affordable and successful network service to small businesses has made Progent one of the top Microsoft-certified network consulting firms in the country. Progent has delivered online help to companies in every state in the country (refer to Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal network support personnel. This can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your company to plan and implement your cloud computing strategy.

Main Technologies Serviced by Progent for Office Networks in McAllen, Texas
Progent offers the services of qualified consultants for all facets of information technology found in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Options for McAllen, Texas Companies
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, thorough activity documentation, dependable follow-through, and strict cost control across a range of network service delivery options that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants allows them to handle most IT problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: hands-on service professionals when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person service visits is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize companies who need fast and dependable support from an online Contact Center with efficient phone assistance, remote repair tools, and enough technical depth for all needed escalation. Because small and midsize businesses typically have limited information technology funds and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business information networks stay up and running. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop network design, server virtualization solutions, plus configuration, customization and support for business applications such as accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office moves and major software migrations, extended projects like management analytics software development and customization, database application programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible using the class of in-house data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of some of the planet's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain current, security and performance is continually tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and scalability but that is also simple for clients to migrate to a different support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and network management while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can handle the multi- platform and non- standardized environments typical of small businesses, and retains control of the licenses in the customer's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network security and can help with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory mandates for IT data security and incident reporting.

The breadth and depth of Progent's consulting team bring a unique set of benefits to organizations wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, in the trenches of IT support, performing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for solving real-world network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size bills for fast repairs. An additional benefit of granular pricing is that you are not inclined to permit less critical issues to fester until they become big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every client. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with independent consultants or who employ in-house support staffs gain when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your McAllen, Texas business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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