Immediate, Low-cost Online Computer Network Support for McAllen, Texas Small Companies
For over two decades, Progent has specialized in providing enterprise-class network support services to customers who have small-business IT budgets. Progent has built a powerful support system that features a streamlined, tightly connected virtual office infrastructure, custom online repair technology, a large pool of engineers accredited in a wide array of technical practice areas, a Help Desk service model that maximizes efficiency and guarantees follow-up, a global group of on-line service professionals, on-site support options for the majority of most zip codes in the United States, and a corporate culture focused on fixing technical issues in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network service team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited experts to help your business to plan and execute your cloud strategy.

Main Products and Technologies Supported by Progent for Business Networks in McAllen, Texas
Progent offers the support of qualified experts for all aspects of information technology found in small organizations. Technologies supported by Progent include:

Service Delivery Options for McAllen, Texas Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Contact Center Support Mechanism promotes fast response, comprehensive activity documentation, dependable follow-up, and strict expense monitoring for an array of network service delivery options that include remote repairs, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist customers to analyze and repair network problems without the cost or time loss of in-person support visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more information about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: in-person support professionals when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for on-site support calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all companies who need prompt and reliable access to a professional Helpdesk with effective phone support, remote repair capability, and enough technical strength for all needed problem escalation. Since smaller companies typically have tight information technology budgets and can provide scant management bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business information networks are always up and running. Learn more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical products and technologies including Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, programming and training for business programs such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term initiatives such as management reporting software programming and customization, relational database application development and administration services, and web development, continuing services such as server monitoring and network administration, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and SQL Server in order to provide small businesses with greater degrees of reliability, protection, and performance than is feasible using the class of in-house data center that is practical for most small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can eliminate the cost of building and managing the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems are regularly archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in a setting that not only provides the top level of availability and extensibility but that is in addition convenient for customers to migrate to another service provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit small businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of small companies, and keeps control of the software in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

Why Progent Is the Right Choice for McAllen, Texas Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate network consulting allow small businesses to avoid the pitfalls associated with over dependence on thinly staffed service firms or freelance consultants.

Working with Progent's Experts enables your company to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, small companies often depend heavily on individual engineers. Though freelance support engineers have lower overhead than more substantial support organizations and can afford to bill nominally lower rates, freelancers are occasionally too overworked to respond quickly to critical situations. If an independent engineer is busy with different customer, sick, on vacation, or in class, the lack of backup staff may force your company to wait for help in case of an emergency. The more your small business grows, network downtime or difficulties with line-of-business applications become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lower output. In addition, when independent consultants confront unfamiliar problems, the lack of a large engineering group to count on for assistance requires them to train in place while your business winds up with the bill for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Issues
    The majority of smaller support organizations or freelance consultants who concentrate on small business network consulting may excel at delivering connect-the-dots fixes but lack the background to work cost-effectively with complicated IT configurations that have mixed operating systems, multiple sites, Voice over IP implementations, remote clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive staff of specialists can benefit your company because enterprise networks are inherently complex, integration problems demand in-depth knowledge in many technical disciplines, and reaching an acceptable level of stability, availability, and protection requires industry-tested best practices.

  • Create a Solid Basis for Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get tossed on top of a tenuous foundation. As a company evolves, stability and expandability problems can undermine the success of the organization. These environments need thorough evaluation, smart business analysis, and broad-based expertise to migrate to an IT infrastructure that will act as the reliable basis to meet current business needs and ease future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small companies require guidance and education to navigate through an ever more complicated maze of technology alternatives offered for accelerating growth and improving efficiency. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match technical services with the genuine needs of customers. Combining IT support and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the actual needs of a customer.

Get in Touch with Progent
In case your McAllen, Texas company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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