Expert Remote Technical Support for McAllen, Texas Computer Networks from World-class Consultants
Small companies have traditionally been overlooked by large network service firms. Many small businesses allow themselves to become dangerously reliant on freelance engineers or small support organizations who lack the bandwidth or comprehensive knowledge to respond promptly or efficiently to technical crises. Other small businesses resort to giant service firms staffed with technicians trained to provide standardized fixes for ordinary issues but who do not have the background and versatility to handle the diversity of environments and absence of standardization typical of small business IT networks.

Progent's proven approach to providing low-cost and effective technical support to small companies has made Progent one of the premiere Microsoft-certified network service firms in the United States. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT service group. Co-sourcing can cut costs and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your company to plan and execute your cloud strategy.

Main Practice Areas Serviced by Progent for Office Networks in McAllen, Texas
Progent offers the support of qualified consultants for all facets of business network technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for McAllen, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting, and network management. Progent's model for providing computer support services is built on the Call Center structure common to big IT groups. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service documentation, consistent follow-through, and strict cost control across a range of IT support delivery modes that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle most network issues rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to give small businesses the ideal combination: on-premises support professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Services are intended for all companies who need prompt and dependable support from an online Help Desk Call Center with effective phone support, online troubleshooting capability, and sufficient technical depth for full escalation. Because smaller companies typically have tight IT budgets and can spare scant management bandwidth for handling IT support tasks, Progent's Helpdesk Services could be the most cost-effective way to make sure that business information networks stay productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, high availability it system engineering, virtual server solutions, plus integration, customization and support for small business software including accounting, operations, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as site moves and massive system upgrades, longer term initiatives such as management analytics software development and customization, relational database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key applications such as Exchange Server and MS SQL to provide small companies with higher levels of dependability, security, and performance than is possible using the class of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that support the gear of many of the world's biggest IT companies, Progent can save you the investment in creating and maintaining the systems required for enterprise-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems are regularly archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is also simple for clients to migrate to another service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can handle the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for network data protection and incident reporting.

The breadth and depth of Progent's engineering team bring a unique array of advantages to organizations wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the forefront of IT support, performing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for resolving real-world IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major invoices for quick fixes. An additional benefit of granular invoicing is that customers are less tempted to allow less critical problems to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation given by each consultant to every client. The practice of documenting and archiving service records allows more effective support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has little competition. Small companies who work with independent consultants or who employ in-house IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your McAllen, Texas company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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