Expert Online Support for McAllen, Texas Networks from Certified Consultants
Small businesses have typically been overlooked by major IT support organizations. Some small businesses allow themselves to grow overly reliant on freelance consultants or small support firms who lack the size or comprehensive skill sets to react quickly or effectively to network crises. Still other small businesses resort to giant support firms that employ personnel trained to offer standardized solutions to ordinary problems but who do not have the experience and versatility to deal with the variety of environments and absence of standards that characterizes small business IT networks.

Progent's proven approach to delivering low-cost and effective technical support to small companies has made Progent among the top Microsoft Gold IT consulting organizations in the industry. Progent has provided remote support to small businesses in every state in the country and offers in-person help in most zip codes.

For mid-size and large companies, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software development, business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your company to design and execute a sensible cloud strategy.

Primary Practice Areas Supported by Progent's Consultants for Businesses in McAllen, Texas
Progent's national team of certified experts provides support for all aspects of network systems deployed by businesses of all sizes. Areas served by Progent in McAllen include:

Service Delivery Options for McAllen, Texas Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing IT support is based on the Call Center structure common to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive activity records, dependable follow-through, and tight expense control across an array of IT service delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network issues without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to address urgent situations and Progent charges per minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's remote network support expertise.

  • On-site Support
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to give small businesses the ideal combination: in-person service professionals when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how and why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need fast and reliable access to a professional Help Desk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller businesses usually are constrained by limited information technology budgets and can provide scant executive attention for handling network support, Progent's Help Desk Services could be the most efficient option to ensure that business computer networks stay productive. Read more details concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, fault tolerant it system design, virtualization solutions, plus integration, programming and training for business programs including financials, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, longer term projects such as business reporting software development and customization, database software development and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange Server and MS SQL in order to provide small companies with greater degrees of dependability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for most small organizations. Because Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online support services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network security and can help with advanced security programs such as SIEM solutions to help enterprises meet industry guidelines and government mandates for network data protection and incident reporting.

The scope and size of Progent's consulting staff offer a unique set of benefits to clients wishing to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for solving actual network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are billed only for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for fast solutions. Another benefit of by-the-minute billing is that customers will be less tempted to permit simple issues to fester until they become major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each consultant to each customer. The practice of detailing and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house support staffs gain when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
If your McAllen, Texas business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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