Professional Remote Support for McAllen, Texas Networks from World-class Consultants
Small businesses have traditionally been ignored by major IT service firms. Many small businesses permit themselves to become dangerously reliant on freelance consultants or small support organizations who don't have the bandwidth or broad skill sets to respond quickly or efficiently to technical crises. Still other small businesses resort to giant service firms staffed with personnel able to offer by-the-numbers solutions to common issues but who are missing the experience and versatility to deal with the variety of environments and absence of standards that characterizes small company information systems.

Progent's proven methodology for delivering affordable and successful technical support to small companies has made Progent among the premiere Microsoft Gold IT consulting firms in the country. Progent has delivered online help to businesses in every state in the U.S. and can dispatch in-person support in almost all zip codes.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software design and development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of accredited consultants to help your business to design and implement a sensible cloud computing strategy.

Popular Practice Areas Serviced by Progent for Companies in McAllen, Texas
Progent's nationwide group of world-class support professionals offers assistance for all facets of network systems deployed by businesses of any size. Areas served by Progent in McAllen include:

Service Delivery Options Available for McAllen, Texas Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering network support is built on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive activity documentation, reliable follow-up, and tight cost control for an array of IT support delivery modes that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair network issues without the cost or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for in-person support visits is usually less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more about why to register for Progent's onsite network service.

  • Help Desk
    Progent's Helpdesk Services are designed for all businesses who require fast and dependable support from an online Help Desk with efficient telephone support, remote repair capability, and enough technical strength for full problem escalation. Because smaller businesses usually have limited information technology funds and can provide little management bandwidth for handling IT support, Progent's Help Desk Services can be the most cost-effective way to make sure that business computer networks are always up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security engineering, high availability it system consulting, server virtualization solutions, plus integration, programming and training for business software such as accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as site moves and massive software upgrades, longer term initiatives such as business information software development and customization, relational database application development and administration services, and web design, on-going support such as server monitoring and system administration, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and SQL Server to provide small businesses with greater degrees of dependability, protection, and recoverability than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the world's biggest IT organizations, Progent can eliminate the cost of building and managing the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay current, protection and efficiency is continually monitored, and systems are consistently archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition simple for clients to transfer to a different service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the expense of capital equipment, system support, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can support the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the customer's hands so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert online consulting services to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can assist with advanced security projects like SIEM solutions to help companies comply with business standards and government regulations for network data protection and reporting.

The breadth and size of Progent's consulting staff bring a powerful set of advantages to companies wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the front lines of IT service, executing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This means that you get not only world-class technical help, but also a support engineer with field-tested methods for fixing real-world network problems quickly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many support firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates big bills for quick solutions. An additional advantage of granular billing is that your company are not tempted to allow incipient issues to fester until they grow into major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every client. The practice of documenting and organizing support activity results in more effective support and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small companies who utilize freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your McAllen, Texas business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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