McAllen, TX Online Support from Certified Computer Troubleshooting Professionals
Progent's computer network tech support services can provide your McAllen, TX company affordable and dependable support from enterprise-class IT professionals. By providing IT support help when you require it, providing advanced knowledge for key applications, offering unique services such as 24x7 network monitoring, and charging only for support you receive, Progent gives your McAllen, Texas business an economical option for optimizing the business value of small-scale business information systems. Whether you run an onsite system, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to create and manage a reliable and safe information system and to benefit from quick access to the seasoned help ordinarily restricted to corporations who can support a sizeable internal information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house IT support staff. This can cut costs and minimize technical risks for big projects like application programming, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your company to design and execute your cloud strategy.

Core Areas of Expertise Supported by Progent's Consultants for Companies in McAllen, Texas
Progent's national team of world-class consultants provides support for all facets of information systems found in companies of any size. Practice areas served by Progent in and around McAllen include:

Support Delivery Alternatives Available for McAllen, Texas Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's model for providing computer support services is based on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity records, consistent follow-up, and tight cost monitoring for an array of network service delivery modes that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or delay of on-premises service visits. The background of Progent's network consultants allows them to handle most network problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup process for new customers to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to an online Helpdesk with efficient phone support, online troubleshooting tools, and sufficient technical strength for full escalation. Because small and midsize businesses usually are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Help Desk Services can be the most cost-effective option to make sure that business computer systems are always up and running. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop network design, virtualization strategies, plus integration, programming and support for small business applications including financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term initiatives like business reporting application development and support, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, security, and performance than is feasible with the type of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in a setting that not only provides the top level of fault-tolerance and scalability but that is also easy for clients to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with mixed networks to save dramatically on the costs of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can handle the mixed- OS and non- standardized environments common with small companies, and retains control of the software in the client's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data protection and incident reporting.

The breadth and size of Progent's consulting team bring a unique array of advantages to organizations wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, in the trenches of network service, performing a wide variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical help, but also a consultant with proven approaches for fixing real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big bills for quick solutions. An additional benefit of by-the-minute invoicing is that you are not tempted to allow minor issues to fester until they grow into big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by each consultant to each client. The practice of detailing and organizing service activity results in more effective support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain internal support staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your McAllen, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.