McKinney, TX Online Help from Certified Network Service Professionals
Progent's computer network support services can provide your McKinney, TX company low cost and consistent support from enterprise-class network experts. By providing network consulting service when you need it, providing specialized knowledge for vital technologies, delivering value-added support such as 24x7 network monitoring, and invoicing only for services you receive, Progent offers your McKinney, Texas business an affordable option for optimizing the productivity of small-scale office information systems. If you have an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations and local governments to create and maintain a robust and safe IT system and to have quick access to the seasoned support typically available only to enterprises who are able to support a sizeable internal information technology staff.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network support group. This can reduce expenses and help meet schedules for big projects such as software programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.

Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Office Networks in McKinney, Texas
Progent provides the support of accredited consultants for all facets of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent include:

Service Delivery Alternatives for McKinney, Texas Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and network administration. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough service records, consistent follow-through, and tight expense monitoring across an array of network support delivery options that include online repairs, onsite help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to handle most network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: hands-on service professionals when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses who need fast and dependable support from an online Help Desk with efficient phone support, remote repair capability, and enough technical depth for all needed problem escalation. Because smaller businesses typically have tight IT funds and can spare little executive attention for dealing with network support, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that business computer networks are always up and running. Read more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network design, virtualization solutions, plus configuration, customization and support for business software including financials, operations, reporting, CRM, and office productivity suites. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term initiatives like business reporting application programming and customization, relational database software programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of availability, security, and performance than is feasible using the class of on-site data center that is practical for the majority of small and midsize companies. Since Progent uses the same data centers that host the gear of many of the world's biggest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems are regularly backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is also convenient for customers to migrate to another service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT management while getting world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the multi- OS and loosely standardized networks typical of small companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for McKinney, Texas Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with enterprise IT support enable small and midsize companies to avoid the problems associated with excessive dependence on thinly staffed support firms or freelance engineers.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Consultants
    For IT services, small businesses sometimes rely excessively on independent consultants. Though individual service providers have lower overhead than larger IT service organizations and can typically bill apparently smaller rates, individuals are often stretched to far to respond quickly to urgent network problems. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of replacement personnel may force your company to go without assistance in case of a crisis. The more your small business grows, network downtime or problems with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can be eaten up quickly due to lower output. Also, when independent engineers confront new problems, the unavailability of a large engineering team to count on for advice forces them to learn on the job while your organization ends up with the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many small service organizations or independent engineers who concentrate on small company network consulting may excel at providing routine fixes but lack the experience to work cost-effectively with complex network environments with mixed operating systems, many locations, VoIP systems, mobile workers, integrated financial and operational applications, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive team of specialists can be valuable to your company because big-company environments are by nature complicated, support problems require in-depth understanding of in many technical areas, and achieving a high level of stability, availability, and protection calls for enterprise-tested processes.

  • Build a Solid Foundation for Growth
    Small companies often begin with a network cobbled together on a tight budget. Without a carefully designed basis, a series of improvised repairs commonly get tossed onto of a weak foundation. As a business evolves, reliability and expandability problems can hinder the productivity of the organization. These networks need proper assessment, intelligent strategic analysis, and in-depth experience to migrate to a network environment that can provide the solid foundation to handle current business requirements and support downstream expansion.

  • Work with Solution Providers, Not Product Resellers
    Small companies require guidance and insight to work through an increasingly complex maze of IT options offered for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service organization that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services exclusively. This permits Progent to align technical support with the real interests of customers. Combining network consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a customer.

How to Contact Progent
If your McKinney, Texas company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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