Low-cost Computer Support from Microsoft and Cisco Qualified Professionals for Companies in McKinney, TX
By offering world-class support when you require it, making available specialized knowledge for critical applications, offering high-value services such as virtual data center hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your information system and cut support costs. Progent recognizes that network security, dependability, and performance are as important to small businesses as to large corporations but that smaller companies lack the leverage to spend heavily in computer networks and internal service groups. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to deliver the network support your company needs when you need it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the technical skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited experts to assist your company to plan and implement a sensible cloud strategy.

Key Products and Technologies Supported by Progent for McKinney, Texas Business Networks
As a Microsoft-certified Partner computer support firm that maintains a world-class group of Cisco certified CCIE network experts and Apple Computer certified consultants, Progent provides urgent assistance and affordable online consulting to McKinney, TX companies for a broad array of information technologies including:

Service Delivery Alternatives for McKinney, Texas Companies
Progent has a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Support Model promotes fast support, thorough activity records, dependable follow-up, and strict expense control for an array of IT support delivery modes that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service visits. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration process for new clients to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support engineers to deliver small and midsize companies the best of both worlds: in-person support technicians when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for in-person service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need prompt and dependable access to a professional Help Desk with effective telephone support, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because small and midsize businesses usually have tight IT funds and can provide scant management attention for handling network support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business information systems are always up and running. Read more concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability it system consulting, server virtualization solutions, plus integration, customization and support for small business programs such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major software migrations, longer term initiatives such as business analytics software development and support, database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, security, and performance than is possible with the class of on-site data center that is realistically affordable for most small companies. Since Progent uses the same facilities that host the gear of many of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and performance is continually tracked, and systems are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the highest level of fault-tolerance and expandability but that is in addition convenient for clients to migrate to a different service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for McKinney, Texas Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise network consulting enable small companies to sidestep the pitfalls associated with over dependence on thinly staffed support organizations or freelance engineers.

Teaming with Progent enables your company to:

  • Avoid Over Reliance on Freelance Consultants
    For network services, smaller companies sometimes depend heavily on freelance consultants. Although freelance service providers have lower expenses than more substantial IT service organizations and can typically charge apparently lower fees, freelancers are sometimes spread too thin to react quickly to critical network problems. If an independent consultant is busy with different customer, sick, on vacation, or in class, the absence of backup staff may force your business to go without assistance in case of a crisis. The more your small business grows, system unavailability or problems with critical programs become more costly. The money you thought you were saving on an independent consultant can disappear quickly due to lower productivity. In addition, when independent engineers confront new problems, the unavailability of a big consulting team to fall back on for advice forces them to train on the job while your company ends up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Advanced Network Issues
    Many small service organizations or freelance engineers specializing in small business IT support may excel at delivering connect-the-dots solutions but don't have the experience to work cost-effectively with complex IT environments with a variety of platforms, numerous offices, Voice over IP systems, mobile clients, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large team of experts can be valuable to your company because big-company environments are by nature complex, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and security requires enterprise-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses often start with a network implemented on a shoestring budget. Lacking a proper basis, a series of improvised repairs often get thrown on top of a marginal structure. As a company evolves, stability and scalability issues can obstruct the productivity of the organization. These environments need proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to an IT environment that can act as the solid foundation to handle current business needs and ease downstream growth.

  • Partner with Solution Providers, Not Product Vendors
    Smaller companies need direction and insight to work through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need an IT consultant or support firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services only. This permits Progent to match consulting support with the real interests of customers. Combining IT consulting and product reselling can lead to a situation where the proposed solution is built around a preselected vendor rather than being based on the true needs of a small business.

How to Contact Progent
In case your McKinney, Texas business needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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