McKinney, TX Remote Support from World-class Computer Network Service Experts
Progent's computer technical support services can provide your McKinney, TX business cost-effective and consistent access to enterprise-class technical experts. By delivering network support service when you require it, providing advanced knowledge for vital applications, offering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent offers your McKinney, Texas company an affordable alternative for optimizing the business value of small-scale office information systems. If you maintain a local datacenter, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations and local governments to create and support a robust and safe information network and to have fast access to the seasoned help ordinarily restricted to corporations who are able to support a sizeable internal IT group.

For larger companies, Progent can provide co-sourcing services to supplement the skills of your in-house network service team. Co-sourcing can save money and help meet schedules for major projects like software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Main Technologies Supported by Progent for Businesses in McKinney, Texas
Progent's nationwide team of world-class support professionals offers assistance for all aspects of information technology deployed by companies of all sizes. Technologies served by Progent in McKinney include:

Support Delivery Alternatives Available for McKinney, Texas Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing computer support is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough service records, consistent follow-up, and tight cost monitoring across an array of IT service delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time clients to address emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's remote computer support services.

  • On-site Support
    Progent provides on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to give small businesses the optimal solution: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for in-person support calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require fast and dependable support from a professional Contact Center with effective phone assistance, online repair capability, and enough technical strength for full problem escalation. Because small and midsize companies usually are constrained by limited IT budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that small business information systems are always productive. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class consultants who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, non-stop network engineering, virtualization strategies, plus configuration, programming and support for business applications such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and major system migrations, extended initiatives such as business analytics software programming and support, relational database software programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of reliability, security, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that host the gear of many of the world's largest information technology companies, Progent can eliminate the cost of creating and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, security and performance is continually monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to transfer to another support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that allow businesses with mixed environments to benefit significantly on the costs of hardware, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the multi- platform and loosely standardized environments common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent offers a portfolio of affordable, fixed-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight Systems Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Is the Smart Choice for McKinney, Texas Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network support enable small businesses to sidestep the pitfalls associated with over reliance on thinly staffed support organizations or individual engineers.

Working with Progent allows your small business to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network services, small companies sometimes depend excessively on independent engineers. Though freelance support providers have lower overhead than larger IT service firms and can afford to bill nominally lower rates, individuals are occasionally too overworked to respond rapidly to urgent problems. If an independent consultant is occupied with another client, ill, on travelling, or in class, the absence of replacement staff may require your business to go without help in case of a crisis. As your company grows, network downtime or problems with line-of-business programs become more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly because of lower productivity. Also, when independent engineers confront new problems, the lack of a big engineering group to count on for assistance forces them to learn with the meter running while your business ends up with the costs for their continuing education.

  • Have Access to Experts in Advanced IT Solutions
    Many smaller service organizations or independent engineers who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT infrastructures that have mixed operating systems, numerous sites, Voice over IP systems, remote workforces, integrated accounting and analytical applications, eCommerce, and custom business software. Progent's background with global companies and Progent's extensive group of experts can be valuable to your small business because enterprise environments are characteristically complicated, integration issues demand in-depth understanding of in numerous technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a sequence of improvised fixes commonly get tossed on top of a tenuous foundation. As a company evolves, reliability and expandability issues can hinder the success of the organization. Such environments need thorough evaluation, intelligent strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that can act as the reliable foundation to handle current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Smaller businesses require direction and education to navigate through an increasingly complex maze of IT alternatives offered for enabling business growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise only. This permits Progent to match technical services with the genuine interests of customers. Combining IT support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being driven by the true needs of a client.

How to Contact Progent
If your McKinney, Texas company wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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