Affordable Computer Help from Microsoft Certified Consultants for Companies in McKinney, TX
By offering professional know-how whenever you need it, making available specialized expertise for critical business applications, offering innovative services like virtual server hosting, billing only for services you receive, and charging no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your It system and reduce support costs. Progent understands that information system protection, reliability, and efficiency are just as critical to small companies as to major corporations but that small organizations lack the leverage to invest aggressively in computer technology and internal service staffs. Progent's basic competitive advantage is that no network consulting organization can match Progent's capability to provide the network support expertise your business needs when you need it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service group. Co-sourcing can save money and help meet schedules for big IT initiatives such as application programming, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can also provide the services of certified experts to assist your company to plan and execute your cloud strategy.

Core IT Areas Supported by Progent for McKinney, Texas Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco certified CCIE networking consultants and Apple certified consultants, Progent provides urgent troubleshooting and low-cost remote consulting to McKinney, TX businesses for a broad range of information technologies such as:

Support Delivery Alternatives Available for McKinney, Texas Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's model for providing computer support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity records, reliable follow-through, and strict expense monitoring for a range of network service delivery options that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the help you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • On-site Support
    Progent offers onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote service engineers to deliver small companies the ideal combination: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for on-site service calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all companies who require fast and dependable support from an online Help Desk Call Center with effective phone support, remote repair tools, and enough technical strength for all needed escalation. Because smaller companies typically have tight IT budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Services can be the most efficient option to ensure that business information systems are always up and running. Learn more details concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, customization and training for business applications including accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects including office relocations and massive system migrations, extended projects such as management analytics application programming and customization, relational database application programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network management, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, protection, and performance than is possible using the type of on-site data center that is achievable for most small organizations. Since Progent uses the same data centers that host the equipment of some of the world's largest IT companies, Progent can eliminate the cost of creating and maintaining the systems required for world-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of dependability and scalability but that is also easy for customers to migrate to another support firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can support the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the licenses in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced online support services to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly from a ransomware incident. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with complex security projects such as SIEM solutions to help companies meet industry standards and statutory mandates for IT information protection and incident reporting.

The breadth and depth of Progent's consulting staff offer a powerful array of benefits to organizations wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the forefront of network support, executing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for repairing real-world network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no registration fee and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with major invoices for quick repairs. Another advantage of granular pricing is that you will be less tempted to permit less critical issues to stay unaddressed until they grow into big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each consultant to every customer. The practice of documenting and archiving support activity results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your McKinney, Texas company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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