Fast, Affordable Online Computer Network Help for McKinney, Texas Small Companies
For over twenty years, Progent has focused on delivering world-class computer support to customers who have small-business budgets. Progent has developed a powerful support system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated remote repair tools, a substantial pool of consultants accredited in a wide array of technical practice areas, a Help Desk Call Center operational model that maximizes efficiency and guarantees follow-through, a worldwide team of on-line service professionals, in-person support options for the majority of most zip codes in the U.S., and a company culture committed to solving technical issues in the least time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your in-house network support staff. This can save money and help meet schedules for big projects like application design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to help your business to plan and implement your cloud computing strategy.

Main Products and Technologies Supported by Progent for McKinney, Texas Business Networks
As a Microsoft Gold Partner consulting company with a world-class group of Cisco certified CCIE network consultants and Apple certified engineers, Progent provides urgent assistance and affordable online consulting to McKinney, TX small businesses for a broad array of computer technologies such as:

Support Delivery Options for McKinney, Texas Companies
Progent offers a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing IT support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes rapid support, thorough activity records, consistent follow-through, and tight cost monitoring for an array of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist customers to analyze and fix hardware and software problems without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: onsite support professionals when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Services are intended for all companies who require fast and dependable access to a professional Help Desk Call Center with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Since smaller businesses typically have tight IT budgets and can provide scant executive attention for dealing with network support, Progent's Contact Center Services could be the most cost-effective option to ensure that business information networks stay up and running. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, customization and training for small business applications such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with short-term projects such as site moves and major system upgrades, longer term initiatives like business analytics software development and support, relational database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and MS SQL to provide small companies with greater levels of availability, security, and performance than is possible using the class of internal data center that is practical for most small businesses. Since Progent uses the same facilities that support the gear of many of the world's biggest IT companies, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and efficiency is continually tracked, and systems are consistently archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also convenient for clients to migrate to a different service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can handle the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced online support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with complex security projects such as SIEM solutions to help companies meet industry standards and government mandates for IT data security and reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to companies wishing to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of network support, executing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just expert technical capability, but also a support engineer with proven methods for solving actual network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major invoices for quick fixes. Another benefit of granular pricing is that your company will not be inclined to permit minor issues to stay unaddressed until they grow into major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every staff member to each client. The practice of detailing and archiving support records allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Small businesses who utilize independent consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your McKinney, Texas business wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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