Expert Remote Support for Memphis, Tennessee Computer Networks from Microsoft Certified Engineers
Small businesses have typically been underserved by major network support organizations. Many small businesses permit themselves to become overly dependent on individual consultants or small consulting organizations who lack the size or extensive skill sets to respond quickly or effectively to network emergencies. Other small companies turn to giant service firms staffed with technicians able to provide by-the-numbers fixes for common problems but who are missing the experience and technical scope to handle the diversity of environments and absence of standards that characterizes small business information networks.

Progent's time-tested methodology for delivering affordable and successful network service to small businesses has made Progent among the top Microsoft Gold network consulting firms in the country. Progent has delivered online support to small businesses in every state in the U.S. and offers in-person help in almost all zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT support team. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your company to plan and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Memphis, Tennessee Office Networks
A Microsoft Certified Gold Partner computer support firm that maintains a world-class team of Cisco certified CCIE networking consultants and Apple accredited consultants, Progent provides emergency assistance and low-cost online consulting to Memphis, TN businesses for a wide array of computer technologies including:

Service Delivery Alternatives for Memphis, Tennessee Companies
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Contact Center Support Model promotes rapid response, comprehensive activity records, reliable follow-up, and strict expense control across a range of network support delivery alternatives that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service experts can help customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT consultants allows them to handle the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address urgent situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network troubleshooting services.

  • On-site Service
    Progent offers on-site computer support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to deliver small companies the optimal solution: onsite service professionals when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for all businesses who require fast and dependable access to an online Help Desk Call Center with efficient telephone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Since smaller companies usually have limited IT funds and can provide little management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that business information networks are always productive. Read more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network security engineering, non-stop it system engineering, virtual server strategies, plus configuration, programming and training for business software including financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and major system upgrades, extended initiatives like management reporting software programming and customization, relational database software development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of dependability, security, and performance than is possible using the type of on-site data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the expense of building and managing the systems required for world-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and efficiency is constantly tracked, and systems are consistently archived and available for complete and rapid restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition simple for clients to migrate to a different service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and IT management while getting world-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can support the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the licenses in the customer's possession so that migrating to a new virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a portfolio of low-cost, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight Systems Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Is the Right Alternative for Memphis, Tennessee Small Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate IT consulting enable small companies to sidestep the pitfalls related to excessive dependence on small support firms or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT support, smaller companies often depend excessively on freelance engineers. Though freelance service engineers carry lower overhead than larger IT service firms and can afford to bill nominally lower fees, they are occasionally unable to respond quickly to urgent problems. If an independent engineer is busy with another client, sick, on travelling, or in training, the absence of replacement personnel may force your business to go without assistance during a crisis. The more your small business grows, network unavailability or problems with critical applications become more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lost productivity. In addition, when independent consultants encounter new problems, the unavailability of a large consulting group to depend on for advice requires them to train in place while your company ends up with the costs for their ongoing training.

  • Gain Access to Experts in Complex IT Solutions
    Many small service organizations or independent consultants focused on small business network consulting may excel at delivering routine fixes but lack the experience to work cost-effectively with complex IT configurations that have mixed platforms, multiple sites, VoIP systems, remote clients, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's extensive team of experts can be valuable to your business because big-company networks are by nature complicated, support problems demand in-depth understanding of in many technical areas, and achieving a high degree of stability, availability, and security calls for enterprise-tested processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a series of band-aid repairs often get piled on top of a marginal foundation. As a business evolves, stability and expandability problems can undermine the success of the organization. These environments need proper evaluation, intelligent business planning, and in-depth expertise to migrate to an IT environment that can provide the reliable foundation to handle critical business requirements and support downstream expansion.

  • Team with Solution Finders, Not Resellers
    Smaller businesses require direction and insight to work through an ever more complex array of technology alternatives available for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides consulting and services only. This allows Progent to align consulting support services with the real needs of clients. Mixing network support and product selling can result in a situation where the proposed solution is built around a predetermined technology rather than being driven by the actual needs of a customer.

Get in Touch with Progent
If your Memphis, Tennessee business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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