Low-cost Computer Help from Microsoft Certified Consultants for Businesses in Memphis, TN
By offering world-class support when you require it, making available in-depth expertise for key applications, providing high-value services such as virtual server hosting, billing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your information network and minimize service expenses. Progent appreciates that information system security, reliability, and performance are as critical to small companies as to large corporations but that smaller organizations lack the leverage to invest heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no IT support organization can match Progent's capability to deliver the network support your business needs whenever you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house IT support personnel. Co-sourcing can save money and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Business Networks in Memphis, Tennessee
Progent provides the services of qualified experts for all facets of business network technology found in small companies. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Memphis, Tennessee Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering computer support is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive activity documentation, dependable follow-up, and tight expense control across a range of network support delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist customers to analyze and repair hardware and software issues without the expense or delay of in-person service calls. The experience of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address emergency network problems and Progent bills per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: onsite service professionals when you need them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require prompt and dependable support from a professional Contact Center with effective phone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Since smaller companies typically have tight IT funds and can provide scant management bandwidth for handling IT support, Progent's Contact Center Services could be the most efficient option to ensure that small business information networks are always productive. Read more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, customization and support for small business software such as accounting, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office relocations and major software migrations, longer term projects such as management information application development and support, database application development and administration support, and web design, on-going services such as server monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host critical applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the world's largest information technology companies, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition easy for clients to transfer to another support provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow companies with multi-vendor networks to save dramatically on the expense of hardware, system support, and IT management while achieving world-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can handle the multi- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.

Why Progent Is the Smart Choice for Memphis, Tennessee Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT consulting allow small and midsize companies to sidestep the problems associated with over dependence on thinly staffed service firms or individual engineers.

Working with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For network support, smaller companies often rely heavily on freelance engineers. Though freelance service providers have lower expenses than larger IT service firms and can afford to charge apparently lower fees, freelancers are sometimes unable to respond rapidly to urgent problems. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of replacement personnel may require your business to go without help in case of a crisis. The more your small business grows, network downtime or problems with line-of-business applications get more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lost output. In addition, when independent consultants confront unfamiliar problems, the lack of a big consulting group to rely on for assistance requires them to train on the job while your organization ends up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of smaller support firms or independent consultants specializing in small business network support are capable of delivering routine fixes but don't have the background to work efficiently with complex network infrastructures that have a variety of operating systems, many locations, VoIP systems, remote workers, integrated accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your small business because enterprise environments are characteristically complex, integration issues demand thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and security requires industry-proven leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically begin with a network cobbled together on a shoestring budget. Lacking a strong basis, a sequence of band-aid repairs often get piled on top of a weak structure. As a business evolves, stability and scalability problems can undermine the productivity of the business. Such networks require thorough evaluation, intelligent strategic analysis, and broad-based expertise to migrate to a network environment that will act as the reliable basis to meet current business requirements and support future growth.

  • Team with Solution Providers, Not Product Resellers
    Smaller companies require guidance and insight to navigate through an increasingly complicated array of IT alternatives offered for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise only. This allows Progent to match technical services with the real interests of customers. Combining IT support and product selling can lead to a situation where the recommended solution is based on a preselected vendor rather than being based on the actual requirements of a client.

Get in Touch with Progent
If your Memphis, Tennessee business wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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