Expert Online Service for Memphis, Tennessee Computer Networks from World-class Consultants
Small businesses have traditionally been ignored by large IT support organizations. Some small companies permit themselves to grow overly dependent on individual consultants or small consulting organizations who don't have the bandwidth or broad skill sets to react promptly or efficiently to technical emergencies. Other small companies turn to giant support providers staffed with personnel trained to offer standardized fixes for common problems but who are missing the background and versatility to deal with the diversity of configurations and lack of standards that characterizes small company IT networks.

Progent's time-tested approach to delivering low-cost and successful network support to small businesses has made Progent one of the top Microsoft network service firms in the United States. Progent has delivered online support to businesses in every state in the U.S. and can dispatch onsite support in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support team. This can reduce expenses and help meet schedules for big projects such as application development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Memphis, Tennessee
Progent's nationwide group of certified support professionals provides support for virtually all facets of network technology used by organizations of all sizes. Areas served by Progent in Memphis include:

Service Delivery Options for Memphis, Tennessee Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering computer support is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Service Model ensures fast response, comprehensive service records, reliable follow-through, and strict expense control for a range of IT service delivery modes that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network problems without the expense or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to handle most IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to deliver small businesses the optimal solution: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software programmers. The response time for on-site support calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about why to register for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk Call Center with efficient telephone support, online troubleshooting tools, and enough technical strength for all needed escalation. Because smaller businesses usually are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that small business information systems are always up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network design, virtual server strategies, plus integration, programming and training for small business software such as financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site moves and major system migrations, extended projects like management reporting application programming and support, relational database application programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system management, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and SQL Server to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is feasible using the type of internal data center that is practical for most small organizations. Since Progent uses the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the investment in building and managing the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay updated, security and performance is continually tracked, and systems are consistently backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is in addition easy for clients to migrate to another service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the multi- OS and loosely standardized networks common with smaller companies, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Why Progent Is the Right Choice for Memphis, Tennessee Small Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network consulting allow small companies to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT services, small businesses sometimes rely heavily on individual consultants. Though individual service providers carry lower overhead than more substantial IT service organizations and can afford to bill apparently smaller fees, freelancers are sometimes unable to respond rapidly to urgent network problems. If a freelance consultant is occupied with another customer, sick, on travelling, or in class, the lack of backup staff may require your company to wait for assistance in case of a crisis. The more your company grows, network unavailability or problems with critical applications become more costly. The money you thought you were saving on an independent consultant can evaporate quickly due to lost productivity. Also, when independent consultants confront new problems, the lack of a big consulting group to fall back on for advice forces them to learn on the job while your company ends up with the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of small support firms or freelance consultants specializing in small business network consulting may excel at providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complex IT infrastructures that have mixed platforms, many sites, VoIP implementations, remote clients, interconnected financial and analytical software, eCommerce, and specialized business software. Progent's experience with global companies and Progent's large group of specialists can benefit your small business because enterprise networks are characteristically complex, support problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, reliability, and security requires enterprise-tested processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of improvised fixes commonly get thrown on top of a weak structure. As a company grows, stability and expandability problems can hinder the productivity of the business. Such environments need thorough assessment, intelligent strategic planning, and in-depth experience to migrate to an IT infrastructure that can act as the reliable foundation to meet critical business needs and support future growth.

  • Partner with Solution Finders, Not Product Resellers
    Small businesses need direction and education to work through an ever more complex array of IT alternatives available for accelerating growth and improving efficiency. They do not need a network consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This allows Progent to align consulting support services with the real needs of customers. Mixing IT support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being based on the actual needs of a client.

Get in Touch with Progent
In case your Memphis, Tennessee company needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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