Professional Remote Help for Memphis, Tennessee Networks from Microsoft Certified Consultants
Small companies have typically been underserved by major network support organizations. Some small companies permit themselves to grow overly reliant on individual consultants or small support organizations who don't have the bandwidth or broad knowledge to react promptly or efficiently to technical crises. Other small businesses resort to giant service providers staffed with personnel trained to offer standardized solutions to common problems but who do not have the experience and technical scope to deal with the diversity of environments and lack of standardization typical of small business information systems.

Progent's proven approach to delivering low-cost and effective network support to small companies has made Progent one of the premiere Microsoft network consulting firms in the country. Progent has delivered remote support to small businesses in every state in the United States and can dispatch onsite help in most zip codes.

For mid-size and large companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of certified consultants to help your business to design and execute your cloud strategy.

Key Practice Areas Serviced by Progent for Office Networks in Memphis, Tennessee
Progent's group of industry certified experts provides help for virtually all aspects of information systems used by companies of any size. Areas supported by Progent in and around Memphis include:

Support Delivery Options for Memphis, Tennessee Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting, and network management. Progent's model for providing network support is based on the Call Center structure common to larger IT support groups. Progent's Contact Center Support Mechanism ensures fast support, thorough service records, consistent follow-up, and tight cost monitoring across an array of IT service delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help customers to analyze and fix network issues without the expense or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for new customers to accommodate urgent situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn more details about Progent's remote network support expertise.

  • Onsite Support
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to give small businesses the optimal solution: onsite support professionals when you need them as well as the on-line help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize businesses who need fast and reliable support from a professional Helpdesk with efficient phone assistance, online repair capability, and sufficient technical strength for full escalation. Since smaller businesses usually have limited information technology budgets and can spare little executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that business computer systems stay up and running. Read more concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security consulting, non-stop network engineering, server virtualization strategies, plus integration, customization and training for business applications including financials, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as office relocations and major system upgrades, longer term initiatives such as business reporting application development and support, database application programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the world's biggest IT companies, Progent can save you the investment in building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and scalability but that is also simple for clients to transfer to another support firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting support to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.

Why Progent Offers the Smart Choice for Memphis, Tennessee Businesses
Progent's staff size, scope of information technology skill, and experience with corporate IT consulting allow small and midsize businesses to avoid the problems related to excessive reliance on thinly staffed service firms or independent engineers.

Working with Progent enables your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, smaller businesses sometimes rely heavily on freelance engineers. Though individual support providers have lower overhead than larger IT service firms and can afford to charge nominally lower rates, they are sometimes too overworked to respond quickly to critical situations. If a freelance engineer is busy with different client, sick, on vacation, or in training, the absence of backup personnel may require your company to go without help during a crisis. The more your company expands, network downtime or problems with critical programs get more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower output. In addition, when freelance consultants encounter new technologies, the lack of a big engineering group to rely on for advice forces them to learn in place while your organization winds up footing the costs for their continuing education.

  • Gain Access to Experts in Complex Network Issues
    The majority of smaller service organizations or freelance consultants focused on small company network support may excel at delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated network infrastructures that have mixed operating systems, numerous locations, Voice over IP implementations, mobile clients, interconnected accounting and operational software, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's large team of specialists can benefit your business because enterprise environments are by nature complex, integration issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable level of stability, availability, and protection requires industry-proven processes.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a strong architecture, a sequence of ad hoc repairs commonly get thrown on top of a weak foundation. As a business grows, stability and expandability issues can obstruct the success of the organization. These environments need proper evaluation, smart business planning, and in-depth expertise to migrate to a network infrastructure that can act as the solid foundation to handle current business requirements and support future growth.

  • Work with Solution Consultants, Not Product Resellers
    Small companies require direction and insight to navigate through an ever more complicated maze of IT options offered for enabling growth and improving productivity. They do not need an IT engineer or support firm that attempts to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align technical support with the genuine interests of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a small business.

How to Contact Progent
If your Memphis, Tennessee company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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