Fast, Affordable Remote Computer Support for Memphis, Tennessee Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality computer support to clients who have small-business IT budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a large pool of consultants certified in a broad range of IT practice areas, a Help Desk Call Center operational structure that maximizes responsiveness and guarantees follow-up, a global group of on-line support professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network problems in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support group. This can reduce expenses and help meet schedules for major IT initiatives such as application development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations.

Progent can also provide access to accredited consultants to assist your company to plan and implement a sensible cloud strategy.

Key Technologies Supported by Progent for Business Networks in Memphis, Tennessee
Progent offers the support of qualified consultants for all aspects of business network technology found in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Memphis, Tennessee Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering network support is built on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures fast support, thorough activity documentation, reliable follow-up, and strict expense monitoring across an array of network support delivery options that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network engineers makes it possible to resolve most network issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: on-premises service technicians when you require them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses who require fast and dependable support from an online Helpdesk with effective telephone support, online repair capability, and enough technical depth for all needed problem escalation. Because small and midsize businesses usually have tight information technology budgets and can provide little executive bandwidth for handling IT support tasks, Progent's Contact Center Services could be the most cost-effective way to ensure that business computer systems stay up and running. Read more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection consulting, non-stop network design, virtualization strategies, plus configuration, programming and training for small business software such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, extended initiatives such as business analytics application development and support, database application programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly tracked, and systems are consistently archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition simple for customers to transfer to a different support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can handle the multi- OS and non- standardized environments common with smaller companies, and keeps ownership of the licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system protection and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry standards and government mandates for IT data protection and reporting.

The breadth and size of Progent's consulting staff bring a unique array of benefits to customers wishing to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, in the trenches of network support, performing a broad variety of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not only expert technical help, but also a consultant with proven methods for solving real-world IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no registration charge and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size bills for quick repairs. Another benefit of granular invoicing is that clients won't be inclined to permit minor problems to stay unaddressed until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to every client. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who work with independent consultants or who employ in-house support personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Memphis, Tennessee company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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