Fast, Affordable Remote Computer Network Assistance for Memphis, Tennessee Small Companies
For more than two decades, Progent has focused on providing enterprise-class computer support to customers with small-company budgets. Progent has built a powerful support system that includes a cost-effective, tightly connected virtual office infrastructure, custom online repair technology, a substantial pool of engineers accredited in a wide range of technical practice areas, a Call Center operational structure that promotes responsiveness and guarantees follow-through, a worldwide group of remote service professionals, in-person service options for the majority of most zip codes in the United States, and a corporate ethos focused on resolving network issues in the least time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT service group. This can reduce expenses and minimize technical risks for big projects such as software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to help your business to plan and implement a sensible cloud strategy.

Primary IT Areas Supported by Progent for Office Networks in Memphis, Tennessee
Progent's nationwide team of industry certified consultants provides help for all aspects of network technology used by companies of all sizes. Technologies supported by Progent in Memphis include:

Support Delivery Options for Memphis, Tennessee Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing network support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes fast response, comprehensive service documentation, consistent follow-through, and tight cost control across an array of network service delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: hands-on service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more about why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who need fast and reliable support from a professional Help Desk with efficient phone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Because smaller businesses typically are constrained by tight IT funds and can spare little executive attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business information networks stay up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class consultants who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, non-stop it system consulting, server virtualization solutions, plus configuration, programming and support for small business software such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and massive system upgrades, extended projects such as business information software development and customization, relational database software programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of reliability, security, and recoverability than is possible using the type of in-house data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can save you the cost of building and maintaining the systems required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- platform and non- standardized environments typical of smaller businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for IT data protection and reporting.

The scope and depth of Progent's consulting team bring a powerful set of advantages to companies wishing to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class technical skills, but also a consultant with field-tested approaches for resolving real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids king-size invoices for quick solutions. An additional advantage of granular billing is that clients won't be inclined to allow minor problems to fester until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to every customer. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with independent consultants or who employ in-house support personnel gain when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Memphis, Tennessee company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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