Memphis, TN Remote Support from Certified Computer Troubleshooting Experts
Progent's computer network support services can deliver your Memphis, TN company budget-friendly and consistent support from enterprise-class network experts. By providing IT support service when you require it, providing advanced knowledge for vital applications, delivering value-added support such as 24x7 network monitoring, and billing only for support you use, Progent gives your Memphis, Tennessee company an affordable alternative for maximizing the profitability of small-scale office information systems. If you run an on-premises datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to create and manage a robust and safe IT system and to benefit from fast availability of the seasoned support typically restricted to businesses who can support a sizeable in-house IT staff.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the skills of your in-house IT service group. This can cut costs and minimize technical risks for big projects such as application design and development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your company to plan and implement a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Office Networks in Memphis, Tennessee
Progent provides the support of certified experts for all aspects of information technology found in small organizations. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Memphis, Tennessee Companies
Progent has a selection of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Support Model promotes rapid support, thorough service records, dependable follow-through, and tight cost control across a range of network support delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or delay of on-premises support calls. The background of Progent's network consultants allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more details about Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online support engineers to give small companies the optimal solution: in-person support technicians when you require them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable access to a professional Help Desk with efficient telephone assistance, online repair tools, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by tight IT budgets and can spare scant executive attention for handling IT support, Progent's Help Desk Call Center Services could be the most cost-effective option to ensure that business computer networks are always up and running. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network design, server virtualization solutions, plus configuration, customization and training for small business software including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site relocations and major system migrations, extended initiatives like business information application development and customization, database application programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital applications like Exchange and Microsoft SQL Server to provide small and midsize companies with higher levels of reliability, protection, and performance than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain updated, protection and performance is continually monitored, and systems are consistently backed up and ready for full and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition simple for clients to migrate to another service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network management while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the multi- platform and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced online support services to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government requirements for network data security and reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to companies wishing to maximize the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of IT service, performing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for repairing actual IT problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size invoices for fast repairs. An additional advantage of granular billing is that clients will not be tempted to allow incipient problems to stay unaddressed until they become major problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports given by each consultant to each customer. The discipline of detailing and archiving service records allows more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Memphis, Tennessee business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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