Fast, Affordable Online Computer Network Support for Memphis, Tennessee Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-class computer support services to customers with small-company IT budgets. Progent has developed a unique service solution that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a substantial team of consultants certified in a wide array of IT disciplines, a Help Desk Call Center operational model that maximizes efficiency and guarantees follow-up, a global group of remote service experts, on-site support dispatching for the majority of most zip codes in the United States, and a company culture focused on resolving technical problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited experts to help your company to design and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Businesses in Memphis, Tennessee
Progent's nationwide group of industry certified experts offers help for virtually all facets of network systems deployed by businesses of all sizes. Areas supported by Progent in Memphis include:

Support Delivery Options Available for Memphis, Tennessee Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing IT support is built on the Help Desk structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast response, thorough service documentation, consistent follow-up, and strict expense control across an array of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair network problems without the cost or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's online support engineers to give small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses and local governments who need fast and dependable access to a professional Help Desk Call Center with efficient telephone support, online repair capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically have limited information technology budgets and can provide little executive attention for handling network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business computer networks are always up and running. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus configuration, customization and support for business software including accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects such as site moves and massive software upgrades, extended initiatives like management reporting application development and customization, database application programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of availability, protection, and performance than is possible with the class of on-site data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that support the gear of some of the planet's largest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is continually tracked, and systems and data files are regularly archived and available for full and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's servers in an environment that not only delivers the top degree of dependability and scalability but that is also convenient for clients to migrate to a different service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network administration while getting world-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the mixed- OS and non- standardized environments typical of small businesses, and keeps control of the software in the client's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting to help businesses of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of network products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system security and can help with complex security projects such as SIEM solutions to help companies comply with industry guidelines and government regulations for IT data protection and incident reporting.

The scope and depth of Progent's engineering staff bring a unique set of benefits to clients trying to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a wide variety of IT projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only expert technical skills, but also a consultant with proven methods for repairing real-world IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size invoices for quick repairs. Another advantage of by-the-minute pricing is that your company won't be inclined to permit less critical problems to fester until they become big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The discipline of detailing and archiving service activity allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Memphis, Tennessee business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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