Mobile Expertise for

Introduction to Progent's Consulting Services for BlackBerry Technology
Mobile connectivity to email, contacts, schedules, and web applications has become a vital capability of IT networks for businesses of all sizes. RIM BlackBerry handhelds are among the most powerful solutions for maintaining location-independent communications. However the network architecture required to accommodate BlackBerry smartphones has become significantly more complex as the pressure non-stop operation and rock-solid security has increased. Progent's BlackBerry qualified engineers specialize in delivering small businesses world-class network expertise and technical services that are affordable and efficient.

Being a Microsoft Gold Partner with more than a decade of experience working with MS Exchange, Progent's consultants can give you access to broad expertise for incorporating BlackBerry and Microsoft technology by delivering services like Microsoft Exchange 2010 support as well as by delivering complementary support services such as Lync Server integration and MS Office Communications Server support to help control Instant Messaging and rich presence. Progent's MS SQL Server 2016 consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL database server to operate optimally with BES Server, and Progent's MS System Center Data Protection Manager specialists can assist you to design backup and recovery processes to preserve your messaging data and minimize productivity disruption in case of a crash of your messaging solution.

Progent also maintains a large team of Cisco qualified CCIE network engineers who are available online to offer expert assistance for architecting and troubleshooting your IT network infrastructure so that it supports your BlackBerry solution with enterprise levels of resilience, scalability, security, and maintainability. Cisco Certified Internetwork Experts are highly-qualified network professionals who are awarded this top-level certification only through strenuous testing by Cisco. CCIEs are able to handle the most complex issues surrounding network planning, setup, repair, and service.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange, Domino, or Groupwise clients to send and receive emails that are encrypted in wireless transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a wide variety of critical management tasks ranging from BlackBerry deployment and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-qualified consultants can show you how to use BlackBerry BES Server to do routine jobs such as:

• Deploy and manage applications
• Plan smartphone, program, and policy updates
• Update BlackBerry smartphone software wirelessly
• Manage client settings with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also assist your company to use BES Server to implement important procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:

• Set up and manage BES Server's fault-tolerant architecture using virtualization
• Deploy BlackBerry smartphones wirelessly
• Set specialized administration roles
• Monitor and report on the overall health of your BlackBerry system

Expert BlackBerry Technical Support Available Remotely from Progent
Progent's certified BlackBerry engineers are accessible online to provide expert technical help to companies in the Mesa region or throughout the state of Arizona. Progent's experienced online technical support team has helped IT organizations solve network issues and reduce IT service costs in each state in the U.S. and established a substantial following of satisfied clients. (Refer to Progent's customer testimonials.)

Progent offers remote consulting support for a broad selection of technologies related to BlackBerry products such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned experts can also help your company to resolve a broad array of issues associated with synchronization, handset detection, email consistency, web browsing, wireless connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote help for small business IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses low and, by dealing with issues quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, implementing wireless software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to define and implement appropriate security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, manage Exchange Server data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
In order to get in touch with Progent about professional help for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.