World-class Remote Consulting and Support Expertise for BlackBerry Environments
RIM BlackBerry Online Integration SupportSafe and dependable access from handheld devices to collaborative messaging platforms like Exchange Server, Lotus, or Groupwise has become mandatory for companies of any size who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the premiere solutions for enabling and managing mobile connectivity. However, supporting productive BlackBerry systems is increasingly complex because of the advanced mechanisms available to meet the demand for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are expert at providing online consulting services for BlackBerry systems, lowering support expenses and taking care of problems faster than is possible via ordinary on-site service providers.

Progent maintains a large group of remote engineers qualified to support networks that incorporate technology from all popular vendors. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist your company to resolve challenging problems with your infrastructure. Progent's Apple qualified experts can assist you to integrate Macintosh computers with your mobile communications solution and can provide help with Apple iPhone integration and management. Progent's Linux consultants can offer assistance in managing servers based on various versions of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo. This range of practice areas permits Progent to act as a convenient source for any IT support needed in mixed-vendor networks and eliminates the blame game that small organization often confront when looking for technical support.

Progent's network security engineers have earned top security credentials including Certified Information Systems Auditor (CISA) and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two low-cost security penetration scanning service bundles that allow small companies to get a professional security evaluation from a Progent security consultant to determine possible weaknesses in the security profile you present on both sides of your firewall.

Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software allows Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during transit to provide optimum security. BlackBerry BES Server also simplifies a wide variety of crucial administrative jobs that span from smartphone deployment and updates to mobile security and high availability.

BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-qualified consultants can show you how to utilize BlackBerry Enterprise Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control user and group settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

  • Set up and support BlackBerry's fault-tolerant architecture based on virtual servers
  • Install BlackBerry smartphones remotely
  • Establish custom administration roles
  • Automatically track and analyze the health of your BlackBerry system

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can also help you to resolve a wide array of issues concerning synchronization, device detection, messaging consistency, web access, wireless connections, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small office networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support costs at a minimum and, by resolving issues promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing wireless software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also help you to use management tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help you to select and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

Contact Progent to Get Help from a BlackBerry-Certified Professional
If you wish to contact Progent about technical support for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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