Overview of Progent's Support Services for BlackBerry Technology
RIM BlackBerry Consulting ExpertiseMobile access to messages, address books, calendars, and web applications has become a vital capability of IT networks for companies of any type. BlackBerry handhelds are among the most powerful solutions for maintaining location-independent communications. But the infrastructure required to accommodate RIM BlackBerry handhelds has grown steadily more complex as the insistence on non-stop operation and and air-tight security has increased. Progent's RIM certified consultants focus in providing small companies world-class IT support and troubleshooting services that are affordable and effective.

As a Microsoft Gold certified Partner with years of experience working with MS Exchange Server, Progent's consultants can give you access to in-depth expertise for incorporating RIM BlackBerry and Microsoft technology by offering support services such as Exchange 2010 Server consulting and by delivering related support services such as Lync Server integration and Microsoft Office Communications Server support to manage IM and Presence. Progent's MS SQL Server 2016 integration consultants and Microsoft SQL Server 2014 experts can set up and repair your SQL database server to work optimally with BES Server, and Progent's MS Data Protection Manager specialists can help your company to develop backup and restore procedures to preserve your data and reduce productivity loss in case of a breakdown of your messaging solution.

Progent also maintains a large team of Cisco certified CCIE network consultants who are accessible remotely to offer expert support for architecting and troubleshooting your network infrastructure so that it supports your BlackBerry system with a high degree of resilience, scalability, security, and maintainability. CCIEs are elite networking gurus who earn this top-level status only through intense examination by Cisco. CCIEs are able to handle even the most complex problems surrounding network architecture, setup, troubleshooting, and support.

BlackBerry Enterprise Server (BES) Consulting and Technical Services
The BlackBerry Enterprise Server (BES) gives companies a centralized and safe mechanism for incorporating BlackBerry wireless devices into their email, collaboration, and application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry users to connect to Exchange Server, Domino, or Groupwise email and to synchronize BlackBerry smartphones with workstations to ensure up-to-date information for applications like calendars, contact lists, to-do lists, notes, and specialized business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange, mobile workers carrying BlackBerry handsets can have effortless connectivity with Exchange messages as well as to instant messaging-capable applications through Microsoft Office Communications Server and Microsoft Lync Server support.

BlackBerry BES Server Support Services

Progent's BlackBerry-certified consultants can assist you to design, install, and maintain BlackBerry Enterprise Server so you can improve the efficiency of BlackBerry clients, simplify the administration of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing wireless productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's certified service professionals can in addition help your company to resolve a broad array of problems associated with synchronization, handset recognition, email consistency, web access, wireless connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online consulting services for small office IT networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry support costs low and, by handling problems promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and delete BlackBerry device clients on Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and document a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and network needs assessment, solution design, installation strategy and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to create a mobile wireless environment that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, assist you to determine which administration model and equipment match your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning options for software versions, server hardware and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Professional
To ask Progent about consulting support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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