Consulting and Technical Support for RIM BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones from Research in Motion are one of the most popular solutions for achieving location-independent connectivity to messaging, scheduling, web-based programs, and other critical business information. As the sophistication of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the norm for businesses regardless of size, effective integration and support of RIM BlackBerry technology has become more challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small organizations frequently resort to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, doing away with the need for an internal BlackBerry solutions expert and lowering the expense and stress of maintaining mobile workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven remote support model, provides small companies an affordable solution for integrating BlackBerry technology productively into their IT network.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to monitor and control BlackBerry devices across your company, recommend security policies that are right for your business, customize wireless applications, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and safely.

Technical Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool allows Microsoft Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive messages that stay encrypted in transit to provide maximum security. BlackBerry BES Server also simplifies a broad selection of key management jobs that span from smartphone setup and upgrades to mobile security and fault tolerance.

BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage user configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-qualified consultants can also help you to use BES Server to implement key tasks not supported by the less advanced BES Server Express. These procedures include:

  • Install and manage BlackBerry's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and report on the integrity of your BlackBerry solution

Progent's Remote BlackBerry-Qualified Technical Support is Quick and Economical
For companies in Mesa, Arizona who require fast and economical access to a qualified BlackBerry support expert, Progent delivers efficient online help from a seasoned network support staff who have provided network solutions to companies in each state in the U.S. (See Progent's customer testimonials.)

Online consulting services eliminates travel costs and lets engineers solve problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and can provide expert support in areas including troubleshooting synchronization problems, deploying BlackBerry BES Server, and designing a secure, fault-tolerant network architecture for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a wide array of problems concerning synchronization, handset detection, email reconciliation, web access, mobile connectivity, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote help for small business networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support costs low and, by solving problems quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, configuring wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to use administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist your company to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and network requirements assessment, solution design, deployment strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry Enterprise Server, help you to determine which administration model and physical components match your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can assist you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security engineers to run company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Certified Specialist
To ask Progent about technical assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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