Fast and Affordable Remote Troubleshooting for Mesa Networks
Immediate Online Consulting for Mesa SystemsFor companies in Mesa or anywhere in Arizona, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts provide exceptional leverage because they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support lowers immediate costs since service calls require fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate situations where fast fixes manage to turn into big bills. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested processes which promote the highest degree of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's system without violating corporate security.

Progent's sophisticated service reporting application stores comprehensive documentation for all service that Progent's customers have received. Progent's authorized engineers have access to the details of services rendered to every customer by every consultant. This database of problems and responses is organized as a readily accessible support knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit priority response from vendors' in-house support staff so Progent's online service specialists can arrive at the best solutions promptly.

Online technical support services offered by Progent to companies in Mesa and anywhere in the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to build and maintain an internal Help Desk Call Center but who require fast response from an effective Call Center with professional telephone support as well as the ability to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or revamping your existing organization, selecting or enhancing Call Center software to handle the unique needs of your corporation, or adding occasional phone support staff to work with your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology experts offers your clients in Mesa or anywhere in the state of Arizona instant assistance from a dependable support group with extensive experience providing phone consulting and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a significant driver of company performance, and Progent's policy is to fix rather than just track technical issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Mesa, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By anticipating looming trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by multiple operating systems.
How Your Mesa Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Mesa or anywhere in the state of Arizona, Progent's phone-based network support engineers are ready to deliver expert and affordable IT support whenever your company needs it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Mesa organization relies on a local independent support technician or employs an in-house IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to handle unexpected system emergencies or especially complicated integration problems.

Details of Progent's Online Computer Support for Mesa
Progent's phone support, remote repair, network security expertise, and network administration services offer businesses in Mesa or anywhere in the state of Arizona the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the front lines of network support, executing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick solutions so you won't be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every customer. The discipline of detailing and archiving support records allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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