Fast and Affordable Remote Support for Mesa IT Networks
Fast Phone Technical Support for Mesa SystemsFor organizations in Mesa or anywhere in the state of Arizona, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of network issues quickly. This reduces immediate expenses because service calls use up fewer billable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is especially important in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical online support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which ensure the highest level of efficiency for remote help and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's environment without compromising system security.

Progent's advanced customer support reporting application stores detailed documentation of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of all help delivered to each customer by any Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly searchable proprietary database that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to determine optimal solutions quickly.

Remote technical services offered by Progent to businesses in Mesa and anywhere in the state of Arizona include:

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with proficient phone support as well as the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation option to handle the most difficult technical problems, or be available in overflow instances when your regular resources are overwhelmed.

    Progent's Help Desk staff of veteran network consultants gives your customers in Mesa or anywhere in the state of Arizona rapid assistance from a dependable network service resource with extensive experience delivering telephone-based support and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's intent is to fix rather than just record network problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers online professional consulting support and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Excel. To learn more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Mesa, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By exposing possible problems before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows environments, or networks based on a mix of platforms.
How Your Mesa Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Mesa or throughout the state of Arizona, Progent's phone-based network support specialists can provide expert and economical IT help the instant your organization has to have it. Long experience offering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Mesa company works with a regular independent consultant or maintains a full time organization that can handle typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to address unexpected network crises or particularly complicated integration problems.

Features of Progent's Online Network Support for Mesa
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services offer offices in Mesa or anywhere in the state of Arizona the greatest leverage for your IT budget. Whether you need one-time telephone support and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your company world class network support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical knowledge, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Line of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during regular working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The practice of detailing and archiving support records results in more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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