Immediate Online Troubleshooting for Mesa Information Networks
Fast Remote Support for Mesa SystemsFor companies located in Mesa or anywhere in the state of Arizona, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve the majority of information system problems rapidly. This lowers direct expenses because solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves even more in incidental costs by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid scenarios where speedy. minor solutions manage to end up as big bills. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and field-proven processes which allow the highest degree of effectiveness for remote technical support and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your environment remotely without breaching corporate security.

Progent's proven customer support reporting application includes comprehensive documentation of all support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of services provided to every Progent client by every Progent consultant. This database of problems and repairs is structured as a readily accessible support database that permits Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft open up other extensive support databases and permit fast response from vendors' in-house product engineers so Progent's online service specialists can find the best resolutions promptly.

Online technical support services available from Progent to companies in Mesa and anywhere in the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who lack the budget to build and maintain an in-house Help Desk but who want quick response from a reliable Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced consultants.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Call Center software products to meet the unique demands of your corporation, or providing occasional online personnel to work with your internal Call Center resources to deal with demanding events such as software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of experienced information technology professionals offers your computer users in Mesa or anywhere in the state of Arizona rapid assistance from an efficient support resource with extensive background providing phone help and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a major enabler of business success, and Progent's intent is to resolve instead of merely track IT problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth engineering support and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Mesa, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing looming problems before they expand into crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that incorporate multiple platforms.
How Your Mesa Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based help with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Mesa or anywhere in the state of Arizona, Progent's online network support specialists are ready to provide professional and economical IT help the moment your company requires it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Mesa office has a regular freelance consultant or employs a full time IT staff that know how to deal with typical network problems, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Network Services for Mesa
Progent's phone support, Internet-based troubleshooting, system security consulting, and network management services give businesses in Mesa or throughout the state of Arizona unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk outsourcing services and system management, Progent's experts can provide your business world class network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical background, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.