Fast and Affordable Remote Support for Mesa Information Networks
Fast Online Consulting for Mesa SystemsFor businesses located in Mesa or anywhere in Arizona, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting expertise is especially valuable in environments that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many online service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from situations where quick repairs manage to end up as big tabs. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which allow the maximum level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to access your company's system remotely without breaching system security.

Progent's proven technical support reporting application includes extensive documentation describing the service that Progent's customers have received. Progent's staff service personnel have access to the details of all help rendered to each Progent client by every Progent engineer. This history of trouble tickets and fixes is stored as a quickly accessible proprietary knowledge base that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other vast technical databases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal resolutions in the least time.

Online support services provided by Progent to companies in Mesa and anywhere in the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who require fast access to an efficient Call Center with professional phone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless addition to your established Helpdesk resources. Progent's Virtual Help Desk can operate as a an escalation resource to handle the most difficult network challenges, or be ready in hectic instances when your ordinary service providers are swamped.

    Progent's Call Center team of experienced network professionals provides your computer users in Mesa or anywhere in the state of Arizona instant assistance from a large technical support resource with years of background delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a significant contributor to business efficiency, and Progent's aim is to solve instead of just record technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides online professional consulting expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Mesa, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By anticipating looming problems before they expand into network outages, remote monitoring can minimize stressful and expensive service crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that support multiple OS platforms.
How Your Mesa Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Mesa or anywhere in the state of Arizona, Progent's phone-based network support engineers can deliver expert and economical system support whenever your organization has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Mesa office deals with a local independent support technician or maintains a full time organization that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or particularly tough integration projects.

Details of Progent's Online Computer Support for Mesa
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer companies in Mesa or throughout the state of Arizona the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned support software, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Line of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by every staff member to every customer. The practice of detailing and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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