Even if your Mesa office has a regular freelance consultant or maintains an in-house organization that know how to deal with typical network issues, Progent’s Microsoft certified consultants provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Support for Mesa
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services offer small offices in Mesa or throughout the state of Arizona the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

• Fast Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to small offices in Mesa and is also ideal for customers in more remote regions of Arizona that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a wide range of Microsoft support tools, service information, and continuing education.

• Per Minute Billing to Minimize Costs
  Progent offers online support on a minute-by-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone service and asks for no ongoing retainer. This protects you from paying big bills for quick fixes.

• Availability of Cisco Certified Network Design Professionals
  As a Registered Partner for Cisco Systems, Progent can provide the services of authorized professionals who have expertise in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.

• Application Experts Consulting
  Progent's basic support offerings include system integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting support in specific application areas. Support available from the Application Experts Team includes:
  • Great Plains Software Support and Customization
  • Microsoft CRM Consulting
  • Microsoft Project Training
  • MS Excel Programming
  • MS Office Consulting
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Mac Consulting
  By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive IT solutions that address the unique requirements of your business.

• State of the Art Online Connectivity Tools
  Protected remote connectivity allows Progent's support experts to see exactly what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand an expensive personal visit. Sophisticated online access tools and expert technicians together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.

• Support for Popular VPN Gateways
  Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.

• 24x7 Support for High Network Availability
  For small businesses with mission-critical applications, Progent can provide 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce high system uptime.

• Help Desk Call Center
  Progent's Help Desk support services are intended specifically for budget-conscious small companies whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.

Advantages of Progent's Network Help for Small Organizations in Mesa
Progent's online IT consulting services enable your City# small company to enjoy the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

• Seamless virtual expansion of your local support resources
  For most small businesses in Mesa or anywhere in Arizona, nearby network support resources, whether made up of outside consultants or a full-time maintenance staff, can solve the majority of technical problems. However, serious problems may spring up when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service personnel. In these instances, Progent's online support experts offer a convenient, quick, and budget-friendly solution to augment your local resources and to pass on useful information to improve your ability to deal with downstream problems in-house.

• Reduced Reliance on Individual Consultants
  For IT maintenance, small businesses commonly depend on individual freelance consultants. While freelance service people have less overhead than big support firms and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to wait for help during an IT crisis. As your network grows, network unavailability and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your network is always up and running.

• Build a Scalable Foundation for Seamless Expansion
  Small companies often begin with an IT system created on a modest budget. Lacking a scalable framework, slap-dash fixes often get piled onto an unstable foundation. When a network grows, stability and scalability problems can impede the success of the business. Such poorly built environments require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet current business requirements and facilitate future growth.

• Interact with Solution Providers Rather Than Product Sellers
  Small companies require guidance and technical education to negotiate an increasingly complex array of product alternatives available for promoting business success and improving efficiency. They do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical expertise, refined support software, and understanding of enterprise networking allow small businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over=stretched in-house IT help.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Entire Line of Server Platforms
  Progent offers world-class expertise for Microsoft’s powerful server products with services such as Microsoft Windows Server 2003 integration, Microsoft Windows Server 2000 upgrades, Windows NT upgrades, Exchange 2003 Server expertise, Microsoft Exchange Server 5.5 and Exchange 2000 Server moves, and SQL 2005 support.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, at the front lines of network support, executing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to each client. The discipline of documenting and archiving support records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MOM allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.

How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, visit Immediate Urgent Support.