Immediate Remote Help for Mesa Networks
Urgent Online Consulting for Mesa SystemsFor companies in Mesa or anywhere in the state of Arizona, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system issues quickly. This reduces immediate costs because solutions require minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental costs by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor repairs manage to end up as major tabs. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized tools and proven methodologies which ensure the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your computer system remotely without compromising network security.

Progent's advanced customer support database system includes thorough records of the support that Progent's clients have received. Progent's staff consultants have access to the records of services delivered to each client by every Progent consultant. This database of problems and solutions is structured as a quickly searchable proprietary database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical databases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions in the least time.

Online technical services available from Progent to businesses in Mesa and throughout the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the resources to assemble and manage an in-house Call Center but who want quick communication with a reliable Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless extension of your current Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation option for complex computer system issues, or be ready in those instances when your other resources are swamped.

    Progent's Call Center team of veteran information technology consultants gives your workers in Mesa or anywhere in the state of Arizona fast communication with a dependable network service group with years of background delivering telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's aim is to fix and not just report network issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Project, Office Word, and Microsoft Excel. To learn more information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Mesa, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering looming problems before they result in crashes, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or environments that incorporate multiple platforms.
How Your Mesa Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Mesa or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to deliver professional and affordable IT support the moment your company needs it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Mesa company has a regular independent consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in Mesa
Progent's remote network troubleshooting services enable your Mesa company to enjoy the benefits of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Mesa and throughout Arizona, local computer service resources, whether made up of independent consultants or a full-time IT staff, can handle the majority of technical issues. On the other hand, IT crises sometimes occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual service personnel. In these cases, Progent's on-call service professionals offer a convenient, fast, and affordable solution to supplement your regular help and to convey useful knowledge to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller offices commonly rely on individual freelance service providers. While freelance consultants have less overhead than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your business grows, network downtime and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Companies typically begin with an information system created on a shoestring budget. Without a strong framework, slap-dash fixes can get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly built systems require careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system architecture that can offer the solid foundation to meet vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller organizations require guidance and technical education to navigate through an ever more complicated maze of product alternatives available for promoting business success and improving productivity. They hardly need a computer engineer who is motivated to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 integration, Windows Server 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to each client. The discipline of documenting and archiving support activity results in more effective service and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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