Fast Remote Technical Support for Mesa Networks
Immediate Online Support for Mesa NetworksFor organizations in Mesa or anywhere in the state of Arizona, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security design and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools needed to solve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves even more with incidental costs by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the services that you receive. Unlike typical online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where fast fixes manage to end up as big bills. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized technologies and field-proven methodologies which promote the maximum level of efficiency for remote help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to interface to your company's computer system remotely without violating system security.

Progent's sophisticated customer support reporting application keeps comprehensive histories of the support that Progent's customers have received. Progent's team consultants have the benefit of the details of services delivered to every client by every Progent consultant. This history of issues and solutions is structured as an easily searchable internal database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions promptly.

Online support services available from Progent to customers in Mesa and anywhere in the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who don't have the budget to support an internal Help Desk but who need quick communication with a reliable Help Desk with proficient phone support as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent extension of your established Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for complex technical issues, or be available in overflow situations when your ordinary resources are too busy.

    Progent's Help Desk team of experienced network experts offers your clients in Mesa or anywhere in the state of Arizona instant contact with a dependable network service resource with substantial experience offering telephone-based support and remote troubleshooting for IT systems powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a key contributor to company success, and Progent's target is to fix instead of merely record technical issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth engineering expertise and training in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To find out more information concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Mesa, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting potential trouble spots before they result in downtime, system monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft networks, or networks that support a mix of platforms.
How Your Mesa Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Mesa or anywhere in the state of Arizona, Progent's online network support specialists are ready to provide expert and cost-effective IT help whenever your organization needs it. Long experience offering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Mesa business relies on a local independent support technician or employs an in-house organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Support for Mesa
Progent's online help, remote troubleshooting, network security expertise, and network management services give businesses in Mesa or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Mesa and is also ideal for customers in geographic areas of Arizona that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, technical information, and on-going training.

  • Per Minute Billing to Reduce Costs
    Progent provides online help on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum charge for online help and requires no periodic retainer for services provided during regular working hours. This keeps you from facing big invoices for simple fixes.

  • Availability of Cisco Certified Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent offers the services of authorized specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected infrastructure for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic consulting services consist of technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting support in specific application areas. Support available from the Application Experts Team includes:
    Dynamics GP/Great Plains Consulting and Customization
    Microsoft Office Project Training
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Expertise
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Application Design and SQL Server 2014 Software Development and Troubleshooting
    Oracle Management Support and Software Programming
    MySQL DBA Services and Software Programming
    Apple Mac Help
    Amazon MWS Programming

    By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that address the unique needs of your business.

  • Sophisticated Remote Connectivity Software
    Secure remote access permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive onsite service call. State-of-the-art online connectivity tools and expert engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system monitoring.

  • Compatibility with Mainstream VPN Products
    Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24-hour Service for Maximum System Uptime
    For companies with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network availability.

  • Help Desk Services
    Progent's Help Desk Call Center services are intended specifically for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Range of Servers
    Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 integration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation transmitted by each consultant to every customer. The discipline of detailing and organizing service records allows more efficient support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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