UNIX and Linux Phone-based Support for Mesa Small Business Computer Networks
For small businesses located in Mesa or anywhere in the state of Arizona, Progent provides 24x7 online support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting issues.
Progent's online support services represent exceptional value because they have the real-world background and the advanced technology to resolve the majority of network issues rapidly. This reduces direct costs since service calls require a smaller number of billable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor solutions manage to end up as big invoices. Progent's skill at solving technical issues efficiently results in your business conserving cash.
Progent's Online Support Tools
Over time, Progent has refined a set of customized technologies and field-tested processes that permit the maximum degree of effectiveness for online consulting and troubleshooting for small company IT networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to link to your company's system remotely without compromising system security.
Progent's highly evolved technical support reporting application maintains comprehensive records for the support that Progent's clients have received. Progent's team consultants have access to the history of support provided to each client by any consultant. This archive of trouble tickets and solutions is structured as a conveniently accessible support database that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco Systems and Microsoft permit access to additional extensive technical support knowledge bases and to vendors' internal product engineers so that Progent's online service experts are able to determine optimal resolutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To initiate Progent's remote support in Mesa or anywhere in Arizona or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's remote network support professionals have credentials in a comprehensive set of disciplines. This wide range of technical skills permits Progent's engineers to address virtually any emergency likely to occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
Remote technical support services available from Progent to clients in Mesa and anywhere in the state of Arizona include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a wide spectrum of information technology such as network infrastructure, messaging systems, network and operational security, UNIX and Windows integration, VMware products for server economization and simplified management, and migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance resolving problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex issues surrounding network design, installation, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to find solutions for the most intractable problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so you can get timely support for severe network infrastructure problems that are impacting business productivity but are outside the scope of your regular IT support group or consultant. Progent's Cisco CCIE engineers can communicate with your environment using the latest on-line support technology to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs have assistance with the entire range of Cisco's popular family of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Experts Progent's Microsoft-qualified remote service professionals offer computer troubleshooting and consulting assistance for all Microsoft server and office productivity products. Progent is a Microsoft Gold Certified Partner network support firm and can offer your company the services of consulting professionals who can show you how to deploy, maintain and manage the extensive suite of Microsoft Servers such as Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server 2007, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified System Security Experts Progent's accredited CISM and CISSP security engineers can provide a variety of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recuperate quicky following a damaging breach. Security support offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering solutions include:
Help Desk Services
Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who don't have the budget to support an internal Call Center but who require quick communication with an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progent’s Virtual Call Center is designed for bigger companies and acts as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for the toughest network problems, or be available in hectic situations when your ordinary resources are overwhelmed.
Progent's Call Center consulting services can support you in building an effective new Call Center or revamping your established organization, selecting or customizing Call Center software products to address the special demands of your company, or adding occasional online staff to work with your in-house Help Desk Call Center team to deal with demanding events like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network consultants offers your workers in Mesa or anywhere in the state of Arizona fast access to a reliable support group with years of experience offering phone support and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a key contributor to business performance, and Progent's policy is to fix and not just document IT issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can support the imaginative elements of Macintosh computing by offering remote consulting support and education in graphics, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Mesa, or anywhere in the state of Arizona, remote network and server monitoring services centered around MS Operations Manager, enhanced by Progent for your environment so that your network maintenance is proactive and automated. By uncovering looming problems before they cause network outages, proactive monitoring can ward off disruptive and expensive network crises. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or networks that incorporate a mix of operating systems.
How Your Mesa Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or email information@progent.com.
Progent's expert Microsoft DPM consultants can help your company to create an effective disaster recovery plan, implement a cost-effective fault-tolerant IT infrastructure, configure a Microsoft DPM-based backup and restore solution, thoroughly test your system, educate your IT staff or local consultants how to manage Data Protection Manager, or handle extensive IT support outsourcing such as off-site hosting of virtual or physical DPM servers in Progent's secure data center facility.
Speakeasy is a national provider of high-speed data Voice over IP services. Speakeasy offers a broad variety of data transports including Speakeasy DSL, IDSL, T1, and Bonded T1 services. Also, Speakeasy Business provides VoIP PBX solutions. Progent has an agent relationship with Speakeasy and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you integrate Speakeasy carrier services to create an enterprise-class, integrated communications network on a small-business budget.
In addition to providing Great Plains consultants, Progent can supply experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Sage Software, and QuickBooks Pro by Intuit. Progent's experts also can help you build and maintain a protected, reliable server and communications foundation to run your ERP, MRP and accounting applications.
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the fast creation of a new generation of enterprise-class programs that can give your company a significant competitive edge. SQL Server features built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.
Progent's compensation structure is built on revenue sharing, so just like being a freelance consultant, your earnings are entirely driven by your generated revenue. Certain of our consultants stress lifestyle issues and elect to consult at an easy pace, using our flexible calendar to pursue personal enthusiasms such as hiking, motorcycle racing, skiing, surfing, travel, or spending free time with relatives and acquaintances. Other consultants use the opportunity to make major bucks via lots of work and long hours. Progent fully encourages either side of the spectrum and everything in the middle.
Progent offers national remote technical support and troubleshooting services for businesses who run Solaris environments or whose IT systems include a mix of Solaris and Microsoft technology. Online technical support provides optimum return for your IT budget by protecting client efficiency and limiting the time billed for network repair services. Sophisticated online support technology and skilled service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and expense by going to your location. In the vast majority of cases your IT problems can be dealt with over the phone or via a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP qualified security specialists to assist with the toughest network issues.
Progent can help you design an efficient Wireless LAN architecture, select appropriate hardware and software, and integrate access points, 802.11 network adapters, wireless bridges, radio antennas and various wireless accessories. Progent can also help you build a thorough wireless system security plan that is well integrated with the security plan for your entire business network.
The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting firm with practical expertise and in-depth knowledge in designing and building cohesive, comprehensive network technology systems. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success configuring Windows Server 2003 and Windows Server 2000 to match optimally with your strategic goals. Progent’s consulting support can assist you with designing, installing, administering, and supporting Windows Server solutions that increase the business value of your IT system. Progent’s consultants can assist you with Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server so they effectively support Windows Vista and other clients.
Progent's Apple OS X and Windows service specialists can show you how to integrate Mac and Windows systems into seamless networks with resource sharing and collaboration support. Allowing productive cooperation among a mix of servers and desktops powered by Mac OS X and Windows calls for extensive knowledge of and background with Mac and Windows technology. Progent's certifications in Microsoft and Macintosh service makes it possible to provide world class support to companies that depend on these platforms to keep their competitive advantage.
Microsoft System Center 2005 delivers integrated enterprise management by combining and enhancing the change, configuration, event, and performance management capabilities provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides powerful information management tools such as Systems Management Server 2003 for change and configuration management, Microsoft Operations Manager 2005 to improve network productivity, and System Center Reporting Server to aggregate event and performance information. Progent has extensive expertise providing Systems Management Server support services and Microsoft Operations Manager consulting as well as expertise in supporting and managing mixed-vendor IT environments based on Microsoft, Cisco, Unix/Linux, Mac and other IT companies. This variety of real-world experience enables Progent to supply comprehensive IT management solutions that utilize the industry's best software.
Key characteristics of Microsoft Dynamics Great Plains software include a modular structure that lets you license just the functionality you need, a standards-based foundation built on Microsoft technologies to protect your investment and offer a highly integrated environment, enhanced reporting services that allow you to monitor all activities, income and expenses and sales patterns, integration with Microsoft Office to enable access to business data, the capability to process information from virtually any db software or desktop application into Microsoft Dynamics GP, and an open design that makes it possible to create custom programs. Progent can show you how to configure and support a reliable, protected server and communications infrastructure to support Microsoft Great Plains, and can offer expert Great Plains support professionals to show you how to convert the powerful features of Great Plains software into a high-value business solution.
Progent’s high availability system experts provide non-stop computing support, disaster recovery services, system load balancing, fault-tolerant interoffice access, non-stop Internet interface design, fault-tolerant data center consulting, and other fault-tolerant operations services to help your company design a 24x7 network for line-of-business applications. Progent possesses the background to develop economical, fault-tolerant networks by utilizing the expanding suite of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-location network with a completely mirrored Internet interface and intelligent network load balancing.
Even if your company has a minimal network services staff and a limited IT budget, your information network can still feature the same high availability and responsiveness that once required a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified IT professionals, the latest network management products for 24x7 monitoring and alerts, and economical support packages such as a help desk call center to keep your vital network applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and program monitoring to cut support costs, fix problems quickly, and anticipate issues before they impact system productivity. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports MOM 2000 and MOM 2005 to give small business systems enterprise-class availability, protection and performance.
For small businesses located in Mesa or anywhere in the state of Arizona, Progent provides 24x7 online support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting issues.
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex issues surrounding network design, installation, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to find solutions for the most intractable problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Progent's Microsoft-qualified remote service professionals offer computer troubleshooting and consulting assistance for all Microsoft server and office productivity products. Progent is a 
Progent's accredited CISM and CISSP security engineers can provide a variety of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help your business to recuperate quicky following a damaging breach. Security support offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
