Immediate Online Consulting for Mesa UNIX, Linux, or Sun Solaris NetworksFor small businesses located in Mesa or anywhere in Arizona, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's online support services represent exceptional value because they have the real-world experience and the advanced technology to solve the majority of network problems quickly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick repairs somehow end up as big bills. Progent's penchant for handling problems efficiently results in your business spending less money.

Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for small company IT networks. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to link to your system remotely without breaching network security.

Progent's highly evolved technical support database system keeps extensive documentation of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help delivered to each Progent customer by every consultant. This history of trouble tickets and solutions is structured as an easily retrievable proprietary knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and formal relationships with key vendors such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to determine the best solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's phone services in Mesa or anywhere in Arizona or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's online consulting professionals have advanced credentials in an extensive set of products and technologies. This broad range of technical skills allows Progent's engineers to tackle almost any crisis likely to take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with mixed-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Remote support available from Progent to small businesses in Mesa and throughout the state of Arizona include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services address a wide range of computer technology including system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Mesa, ArizonaThe Cisco CCIE credential is the premier accreditation for network engineers, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to deal with the most intractable challenges associated with network planning, installation, administration, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to resolve even the most intractable problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few support organizations make CCIEs accessible to help small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive immediate help for severe network infrastructure issues that are impacting business productivity but are not within the comfort zone of your ordinary computer support resources. Progent's Cisco CCIE engineers can tie into your network using sophisticated on-line troubleshooting tools in order to provide quick, secure, and economical diagnosis and remediation. Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.

  • Certified Microsoft Windows Experts
    Microsoft Windows Support for Mesa, ArizonaProgent's Microsoft-certified online service engineers can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2013 application development, Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad array of online PC desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified System Security Consultants
    CISSP Certified Network Security Experts for Mesa, ArizonaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to clean up quickly after a serious breach. Security services available from Progent cover thorough security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile communication; protecting your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special projects that small businesses often need. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk service offerings for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk but who need quick response from an efficient Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your established Helpdesk organization. Progent's Virtual Help Desk can serve as an escalation option for complex technical problems, or be ready in overflow circumstances when your regular resources are overwhelmed.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or improving your established organization, identifying or customizing Help Desk Call Center software to handle the particular requirements of your corporation, or providing temporary online personnel to supplement your in-house Help Desk team to handle demanding situations such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology experts provides your computer users in Mesa or anywhere in the state of Arizona fast contact with a large support group with years of experience providing telephone-based help and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a significant contributor to business productivity, and Progent's policy is to fix and not just record network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides remote advanced engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft applications including CRM, Project, Office Word, and MS Office Excel. For more information on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac consultants can support the creative elements of Mac environments by providing remote help support and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects like capturing or digitizing audio or video or integrating an audio/video post production studio.

    Online Network Monitoring Services
    Progent offers businesses in Mesa, or anywhere in the state of Arizona, remote network monitoring support powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting possible issues before they grow into downtime, automated monitoring can minimize stressful and costly service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems powered by multiple OS platforms.

How Your Mesa Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.















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