Immediate Remote Help for Mesa UNIX or Linux SystemsFor small companies located in Mesa or anywhere in the state of Arizona, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity planning.

Progent's remote support services represent excellent leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support lowers direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing model for remote help is structured to maximize the impact of your network support dollar. Progent bills by the minute for phone consulting, so you are billed only for the services that you actually get. In contrast to typical online support companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor repairs manage to end up as major bills. Progent's penchant for disposing of problems quickly results in your company conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has developed a set of customized technologies and field-proven processes which permit the maximum degree of effectiveness for online engineering help and repair for small business information networks. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to link to your computer system without violating corporate security.

Progent's advanced service database system includes detailed documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help provided to each Progent customer by any Progent engineer. This archive of issues and responses is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other massive technical support databases and permit fast response from vendors' internal product engineers so Progent's remote consulting specialists are able to come up with the most efficient solutions in the least time.

Get Online UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To get started with Progent's remote support in Mesa or anywhere in Arizona or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's remote technical support professionals offer certified skills in an extensive set of technologies. This broad range of technical skills enables Progent's engineers to manage virtually any emergency that may crop up in a small business information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To help businesses with multi-platform environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services provided by Progent to small businesses in Mesa and anywhere in the state of Arizona include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a wide spectrum of computer technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from older applications to the latest Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide urgent online help for resolving anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Mesa, ArizonaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and validates a consultant's technical skills at the expert level. Cisco CCIEs can deal with the most difficult problems occurring in network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their depth of experience enables them to fix even the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting firms make CCIEs available to help small and mid-size companies. Progent can provide quick telephone access to a CCIE so you can get immediate help for serious network issues that are crippling worker efficiency but are not within the comfort zone of your local network maintenance group or consultant. Progent's CCIE support experts can connect to your environment by means of state-of-the-art remote support technology to provide quick, secure, and economical diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN technology.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Support for Mesa, ArizonaProgent's Microsoft-certified online service experts can deliver computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of remote PC desktop support services including Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Qualified Network Security Consultants for Mesa, ArizonaProgent's qualified CISM and CISSP security consultants can provide a variety of system protection services to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help you to clean up rapidly after a serious penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for small organizations who don't have the resources to create an internal Help Desk but who need quick response from a reliable Call Center with proficient telephone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can operate as an escalation resource for the toughest network challenges, or be available in those instances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting services can support you in building an effective new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk software products to meet the unique requirements of your business, or adding occasional online personnel to reinforce your existing Help Desk resources during unusually busy situations such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of experienced information technology experts offers your workers in Mesa or anywhere in the state of Arizona fast assistance from a dependable technical support resource with substantial background providing telephone-based support and online troubleshooting for networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's target is to solve instead of simply document technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Excel. To find out more information on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac experts can promote the creative elements of Macintosh systems by delivering remote help support and training in graphics, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.

    Remote Network Monitoring Services
    Progent offers companies in Mesa, or anywhere in the state of Arizona, remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your network maintenance is proactive and automated. By detecting potential trouble spots before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or environments based on a variety of platforms.

How Your Mesa Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.