Immediate Phone Help for Mesa UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Mesa or anywhere in the state of Arizona, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.

Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs manage to end up as major tabs. Progent's penchant for disposing of problems efficiently translates into your business spending less money.

Progent's Online Support Technologies
Over the years, Progent has refined a collection of optimized tools and field-proven methodologies which permit the highest level of efficiency for remote technical support and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's network without breaching system security.

Progent's proprietary customer support database application maintains comprehensive histories describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the history of support rendered to every Progent client by any Progent engineer. This history of trouble tickets and resolutions is structured as a conveniently retrievable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and allow fast response from vendors' in-house support staff so Progent's remote service experts can find the most efficient resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Mac OS X Network Assistance from Progent
To access Progent's phone services in Mesa or anywhere in Arizona or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's online technical support experts offer credentials in a comprehensive set of disciplines. This broad range of IT skills permits Progent's engineers to tackle almost any problem that may crop up in a small or midsize company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To provide assistance to clients with multi-operating system networks, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services Offered by Progent to customers in Mesa and throughout the state of Arizona include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a wide spectrum of information technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide urgent online help for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Mesa, ArizonaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. CCIEs can handle even the most intractable issues occurring in network design, installation, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. CCIEs offer excellent cost-effectiveness because their deep expertise permits them to solve even the most intractable problems quickly. In many instances, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can get timely support for serious network problems that are crippling worker productivity but are not within the comfort zone of your ordinary network maintenance providers. Progent's CCIE consultants can tie into your environment using state-of-the-art on-line support technology in order to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized Windows Expertise
    MS Windows Expertise for Mesa, ArizonaProgent's Microsoft-qualified online support engineers can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of remote desktop services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified Network Security Engineers
    CISSP Qualified Network Security Consultants for Mesa, ArizonaProgent's certified CISSP and ISSAP security consultants can provide a range of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist you to clean up rapidly following a serious breach. Security solutions offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick response from an effective Help Desk with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk can operate as an escalation option to resolve the toughest network issues, or be available in overflow situations when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Call Center software products to address the unique requirements of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center resources to handle demanding events like software migrations, mass updates, or installing brand new business software.

    Progent's Call Center staff of seasoned network professionals provides your clients in Mesa or anywhere in the state of Arizona fast communication with a reliable network service group with years of background offering telephone-based help and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a crucial enabler of business efficiency, and Progent's target is to fix instead of merely annotate network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced engineering expertise and education in special application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. To read additional information concerning Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the artistic aspect of Macintosh systems by providing remote help support and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects like scanning or digitizing audio or video or integrating an audio/video production lab.

    Online Network Monitoring Support
    Progent offers businesses in Mesa, or anywhere in the state of Arizona, online network monitoring services based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your IT support is proactive and automated. By spotting possible issues before they cause network outages, remote monitoring can avoid inconvenient and expensive service crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft environments, or networks powered by multiple platforms.

How Your Mesa Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.