Immediate Remote Help for Mesa Computer Networks
Urgent Phone Technical Support for Mesa SystemsFor companies in Mesa or anywhere in the state of Arizona, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts offer excellent value because they have the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. This lowers direct costs since service calls require minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support experience is especially important for businesses that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes manage to turn into major bills. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that permit the maximum degree of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to connect to your environment without breaching network security.

Progent's advanced technical support reporting application maintains extensive documentation of the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of all help provided to each client by every engineer. This history of issues and solutions is organized as a conveniently searchable support knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote service specialists are able to come up with the best resolutions in the least time.

Remote support provided by Progent to businesses in Mesa and throughout the state of Arizona include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight series of network monitoring and management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the budget to create an internal Help Desk but who want quick response from a reliable Help Desk Call Center with proficient phone assistance plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk or revamping your current organization, evaluating or modifying Help Desk software products to address the particular demands of your business, or adding temporary phone support personnel to supplement your existing Call Center resources to deal with unusually busy scenarios such as software migrations, mass updates, or installing brand new applications.

    Progent's Call Center team of seasoned network experts gives your workers in Mesa or anywhere in the state of Arizona immediate access to a large support resource with substantial experience offering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a solid driver of company productivity, and Progent's target is to fix and not simply annotate network issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Mesa, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By detecting emerging problems before they evolve into crashes, automated monitoring can head off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a variety of platforms.
How Your Mesa Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Mesa or throughout the state of Arizona, Progent's online computer support engineers are ready to deliver expert and affordable IT support whenever your business has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Mesa office relies on a local independent consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to fix sudden network emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Businesses in Mesa
Progent's online support services allow your Mesa organization to have the advantages of on-call, world-class network support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by becoming more available, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most organizations in Mesa or anywhere in Arizona, local network support providers, whether represented by independent consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, serious problems sometimes spring up when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support professionals provide a convenient, quick, and economical solution to augment your local help and to pass on valuable knowledge to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller companies commonly depend on independent freelance service providers. While independent consultants have smaller internal costs than larger service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may force your business to wait for assistance during an emergency. As your business expands, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to insure your network is always available.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often begin with an IT architecture implemented on a modest budget. Without a robust framework, slap-dash fixes often get thrown onto a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. Such badly built systems require careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of technology alternatives available for promoting business growth and improving efficiency. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the front lines of IT service, executing a broad variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not only expert technical help, but also a consultant with field-tested approaches for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every client. The discipline of detailing and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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