Fast and Affordable Remote Troubleshooting for Mesa IT Networks
Fast Online Help for Mesa SystemsFor companies in Mesa or anywhere in the state of Arizona, Progent offers online help for information systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's online support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces direct costs because service calls use up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical online service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate situations where quick fixes somehow end up as substantial tabs. Progent's penchant for disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online help and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to connect to your environment without compromising corporate security.

Progent's proven technical support reporting system maintains comprehensive documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance rendered to each client by any consultant. This history of trouble tickets and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with major industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's remote service experts can find optimal solutions quickly.

Remote support available from Progent to customers in Mesa and throughout the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for companies who lack the budget to support an internal Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with professional phone support plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or enhancing your existing one, identifying or modifying Help Desk Call Center software to meet the particular needs of your business, or providing temporary online staff to reinforce your in-house Help Desk Call Center resources to deal with demanding scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology professionals gives your computer users in Mesa or anywhere in the state of Arizona fast assistance from a reliable network service group with extensive background providing phone consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a crucial enabler of business productivity, and Progent's intent is to resolve and not simply document technical issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional consulting expertise and training in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as CRM, MS Project, MS Office Word, and Microsoft Excel. To learn more concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By anticipating emerging issues before they grow into crashes, automated monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
How Your Mesa Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Windows, Apple Mac, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Mesa or anywhere in the state of Arizona, Progent's online network support engineers can deliver expert and affordable IT support the instant your organization has to have it. Long experience providing remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Mesa company has a regular independent support technician or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to deal with sudden system emergencies or especially tough integration problems.

Features of Progent's Online Computer Services for Mesa
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer companies in Mesa or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:

  • Immediate Telephone Contact with Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Mesa and is also ideal for networks in geographic areas of Arizona that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going education.

  • By the Minute Billing to Minimize Costs
    Progent offers remote support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum fee for online service and requires no periodic subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for simple fixes.

  • Availability of Cisco Certified Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers help from on-staff professionals with experience in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's core support services consist of system integration, MS Exchange consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts Team covers:
    Dynamics GP Support and Customization
    MS Project Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Development and SQL Server 2014 Application Development and Debugging
    Oracle Management Support and Application Development
    MySQL Project Management and Software Design
    Mac Integration
    Amazon MWS Software Integration

    By offering a full service centralized resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive IT solutions that meet the specific needs of your company.

  • Advanced Remote Connectivity Tools
    Secure remote access allows Progent's support experts to see precisely what your customers see. This makes it easier to find quick solutions to problems that might otherwise require an expensive onsite visit. Sophisticated remote connectivity software and experienced engineers together allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and automated network tracking.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24-hour Support for High Network Availability
    For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose clients need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of technical experience, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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