Immediate Remote Help for Mesa Networks
Immediate Remote Support for Mesa SystemsFor businesses located in Mesa or anywhere in the state of Arizona, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified engineers have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex networking problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced tools needed to resolve most network issues rapidly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many remote support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies that permit the maximum degree of efficiency for online consulting and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to access your environment remotely without violating system security.

Progent's advanced technical support reporting system maintains thorough documentation for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of support rendered to every customer by any Progent engineer. This history of anomalies and responses is organized as a quickly exploitable proprietary knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close partnerships with key industry leaders including Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's online consulting experts can find optimal resolutions quickly.

Online technical services offered by Progent to customers in Mesa and throughout the state of Arizona include:

Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the resources to support an internal Call Center but who require fast response from an efficient Help Desk with professional phone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Call Center or enhancing your current one, selecting or enhancing Help Desk software to meet the particular demands of your company, or adding occasional online staff to reinforce your existing Help Desk Call Center resources during demanding scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Mesa or anywhere in the state of Arizona fast assistance from a reliable support resource with substantial background delivering phone support and online troubleshooting for networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a major enabler of company efficiency, and Progent's policy is to solve and not merely annotate technical problems.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. To find out more about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Mesa, or anywhere in the state of Arizona, remote network and server monitoring services centered around System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating possible issues before they result in downtime, automated monitoring can head off stressful and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or systems powered by a variety of OS platforms.
How Your Mesa Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Microsoft, Mac OS X, or Linux environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Mesa or throughout the state of Arizona, Progent's phone-based network support engineers are ready to deliver effective and affordable IT support the instant your business has to have it. More than a decade of delivering remote repair services has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while avoiding the expense and lost time associated with in-person service calls.

Even if your Mesa company relies on a regular freelance support technician or employs an in-house IT staff that can deal with the majority of network problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to address sudden system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Organizations in Mesa
Progent's remote technical help services enable your Mesa company to experience the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire added business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Mesa or anywhere in Arizona, nearby network service resources, whether consisting of freelance consultants or a full-time IT staff, can solve the majority of network problems. However, IT crises can occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's online service experts provide a convenient, fast, and affordable solution to augment your regular help and to transfer valuable knowledge to improve your ability to handle future issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller offices commonly rely on independent freelance consultants. While independent service people have less overhead than larger support companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback help may force your business to go without help during an emergency. As your company expands, network downtime and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service experts to insure your network remains up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash fixes can get thrown onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. Such badly built systems need proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and improving efficiency. These companies do not need a network consultant who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a broad range of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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