Remote Computer Network Support for

Even if your Mesa company works with a local independent support technician or employs a full time organization that can deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the experience to handle sudden system crises or particularly complex integration projects.

Features of Progent's Remote Network Support for Mesa
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer small businesses in Mesa or anywhere in the state of Arizona unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your small business enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help services include:

• Immediate Telephone Contact with Microsoft Certified Professionals
  Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to small businesses in Mesa and is also ideal for networks in more remote areas of Arizona that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing training.

• By the Minute Billing to Reduce Costs
  Progent offers online support on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for phone support and imposes no monthly subscription fee. This saves you from paying big bills for routine fixes.

• Access to Cisco Certified Network Design Specialists
  As a Certified Partner for Cisco, Progent offers access to on-staff specialists with skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.

• Application Experts Consulting
  Progent's core consulting offerings consist of system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
  • Great Plains Software Support and Programming
  • Microsoft Dynamics CRM Consulting
  • MS Project Support
  • Microsoft Office Excel Programming
  • Microsoft Word Support
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Solaris Support
  • Mac Help
  By providing a convenient centralized source for network generalists and specialists, Progent can tailor fast, affordable, and thorough IT solutions that address the unique needs of your company.

• State of the Art Remote Access Software
  Secure remote access allows Progent's support experts to observe precisely what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art online connectivity software and experienced engineers combine to allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system analysis.

• Support for Popular VPN Products
  Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.

• 24x7 Service for High System Availability
  For small companies with line-of-business applications, Progent offers 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.

• Help Desk Call Center
  Progent's Help Desk outsourcing programs are intended specifically for budget-conscious small businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.

Advantages of Progent's IT Support for Small Companies in Mesa
Progent's remote technical help services enable your City# small company to realize the benefits of immediate, expert IT support without the cost of maintaining a full-time IT staff. Your network will acquire added business worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

• Seamless virtual expansion of your local support resources
  With most small offices in Mesa or anywhere in Arizona, nearby computer service providers, whether represented by outside consultants or an in-house IT staff, can solve the majority of network problems. However, IT crises may spring up when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service experts provide a convenient, quick, and economical way to supplement your regular help and to pass on useful knowledge to increase your ability to resolve future issues locally.

• Less Dependence on Freelance Consultants
  For IT maintenance, small businesses often depend on individual freelance service providers. While freelance consultants have less internal costs than larger service companies and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your small business grows, system unavailability and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your network remains up and running.

• Create a Solid Foundation for Seamless Growth
  Small companies often begin with an IT system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto a shaky foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly built systems require careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a system architecture that can provide the stable foundation to handle critical business demands and ease future expansion.

• Interact with Solution Providers Instead of Technology Resellers
  Small companies require advice and technical training to navigate through an ever more complex array of product options capable of accelerating business success and improving productivity. They hardly need a computer engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable product instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT experience, refined support tools, and familiarity with enterprise networking allow small companies to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

• Certified Knowledge of Microsoft's Entire Range of Servers
  Progent can provide in-depth support for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2003 integration, Microsoft Windows Server 2000 migration, Windows NT upgrades, Exchange Server 2003 help, Microsoft Exchange Server 5.5 and Exchange 2000 Server migration, and SQL 2005 programming.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, at the forefront of network support, performing a broad variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

• Complete Records of IT Services
  Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to every customer. The discipline of documenting and archiving service records results in more effective support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive.

• Remote Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer 24x7 system monitoring services based on Microsoft Operations Manager. MOM allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.

How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.