Fast and Affordable Remote Troubleshooting for Mesa Information Networks
Urgent Online Consulting for Mesa NetworksFor companies located in Mesa or anywhere in the state of Arizona, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system issues rapidly. This reduces immediate costs because solutions require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you receive. In contrast to many online support organizations, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where fast fixes somehow end up as large bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-proven methodologies that ensure the maximum degree of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to connect to your company's environment remotely without breaching corporate security.

Progent's proven technical support reporting system maintains detailed histories of the support that Progent's clients have received. Progent's staff service personnel have access to the history of assistance delivered to every client by any Progent engineer. This archive of problems and responses is organized as a readily exploitable support knowledge base that enables Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to find the best solutions in the least time.

Online technical support services available from Progent to businesses in Mesa and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the money or time to support an internal Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the toughest computer system problems, or be ready in those situations when your ordinary support engineers are too busy.

    Progent's Help Desk staff of seasoned information technology experts offers your customers in Mesa or anywhere in the state of Arizona fast access to an efficient technical support resource with extensive experience offering telephone-based support and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a key contributor to company efficiency, and Progent's goal is to fix instead of just document network issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Mesa, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By spotting emerging trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks powered by multiple OS platforms.
How Your Mesa Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Mesa or anywhere in the state of Arizona, Progent's online network support specialists can provide expert and cost-effective system help whenever your company has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Mesa company deals with a regular independent support technician or maintains a full time IT staff that know how to handle common computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to resolve unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Mesa
Progent's online IT consulting services enable your Mesa organization to have the benefits of on-call, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most businesses in Mesa or anywhere in Arizona, local network support resources, whether made up of freelance consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, IT crises can strike when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local service people. In these cases, Progent's online service professionals provide an easy, fast, and affordable solution to augment your regular help and to transfer valuable information to improve your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While independent consultants have smaller overhead than big consulting firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses often start with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and scalability issues can impede the success of the organization. These poorly built environments need careful analysis, smart strategic planning, and wide IT expertise to upgrade to a network architecture able to deliver the solid foundation to meet vital business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complicated array of product alternatives capable of accelerating business success and enhancing efficiency. They do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, refined remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of IT service, executing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each consultant to each customer. The practice of documenting and archiving support activity allows more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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