Fast and Affordable Remote Help for Mesa IT Networks
Fast Phone Support for Mesa SystemsFor companies located in Mesa or anywhere in Arizona, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISSP-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they have the practical experience and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support lowers direct expenses because service calls require minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and proven methodologies which permit the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's remote service group to link to your company's system remotely without compromising network security.

Progent's proven service reporting application keeps extensive documentation for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of all help provided to each customer by every engineer. This database of trouble tickets and resolutions is structured as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' internal support staff so Progent's online consulting specialists are able to determine optimal solutions quickly.

Online support offered by Progent to customers in Mesa and anywhere in the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the money or time to support an internal Help Desk Call Center but who want fast communication with a dependable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate complex tasks to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software to meet the unique requirements of your corporation, or adding temporary online personnel to supplement your in-house Call Center team during demanding scenarios such as software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned network experts gives your customers in Mesa or anywhere in the state of Arizona quick contact with a dependable support group with extensive background providing phone help and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a solid driver of company success, and Progent's target is to solve and not just record IT issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply phone-based professional consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. For more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Mesa, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they result in full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X networks, Microsoft networks, or systems powered by multiple OS platforms.
How Your Mesa Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Mesa or throughout the state of Arizona, Progent's phone-based computer support engineers are ready to deliver effective and affordable system support the moment your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Mesa company deals with a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to resolve unexpected system crises or particularly tough integration problems.

Details of Progent's Remote Network Support for Mesa
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services offer companies in Mesa or anywhere in the state of Arizona unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your office world class IT support while permitting you to eliminate the cost and hassle of running a large internal IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a broad range of IT tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to every client. The discipline of detailing and organizing support activity results in more efficient support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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