Immediate Remote Troubleshooting for Mesa Computer Networks
Urgent Remote Technical Support for Mesa NetworksFor organizations located in Mesa or anywhere in Arizona, Progent provides online help for information systems based on Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide exceptional leverage because they possess the practical experience and have access to the advanced technology needed to resolve most information system issues rapidly. This reduces immediate costs since solutions require fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many remote service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where quick repairs manage to turn into large bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-proven methodologies that permit the highest level of efficiency for remote help and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your computer system without compromising network security.

Progent's advanced customer support reporting application keeps extensive documentation of all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of assistance delivered to each Progent customer by every engineer. This archive of issues and responses is structured as a quickly exploitable proprietary database that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and formal relationships with major vendors including Cisco and Microsoft open up additional vast support databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.

Online support offered by Progent to customers in Mesa and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a line of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the world's top enterprises. ProSight managed services address all key areas of information technology such as email protection, security, backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop management consulting.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the resources to build and maintain an internal Help Desk but who require fast communication with a dependable Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless extension of your established Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation option to resolve the most difficult network challenges, or be available in hectic circumstances when your other resources are swamped.

    Progent's Call Center staff of experienced information technology professionals offers your clients in Mesa or anywhere in the state of Arizona rapid communication with a dependable technical support group with years of experience providing telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a crucial driver of business efficiency, and Progent's goal is to solve and not just document IT issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft business applications including CRM, Project, Microsoft Word, and MS Office Excel. To learn more information on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Mesa, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they cause downtime, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or networks powered by a mix of platforms.
How Your Mesa Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Mesa or anywhere in the state of Arizona, Progent's online computer support specialists are ready to deliver professional and cost-effective system support the instant your organization has to have it. Long experience offering online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Mesa company relies on a local independent consultant or maintains an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to resolve sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in Mesa
Progent's online network troubleshooting services enable your Mesa business to experience the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by being more available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most businesses in Mesa and throughout Arizona, local computer support providers, whether represented by freelance consultants or an internal IT staff, can solve typical network issues. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these instances, Progent's on-call support professionals offer an easy, fast, and affordable way to supplement your local resources and to convey useful information to improve your capability to deal with future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices often rely on independent freelance service providers. While freelance service people have less overhead than big consulting firms and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to make sure your network is always available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically begin with an information architecture created on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown on top of a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built environments require careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need guidance and technical training to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned support software, and understanding of corporate IT allow companies to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each customer. The discipline of documenting and archiving service records allows more effective support and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

© 2002- 2018 Progent Corporation. All rights reserved.