Immediate Remote Support for Mesa Networks
Urgent Online Consulting for Mesa NetworksFor businesses located in Mesa or anywhere in the state of Arizona, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide exceptional leverage because they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system problems quickly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more with incidental expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs somehow turn into large bills. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven methodologies that ensure the maximum degree of effectiveness for online engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to interface to your company's system without violating corporate security.

Progent's advanced service database system keeps thorough records of all support that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to every Progent customer by every Progent consultant. This history of trouble tickets and solutions is structured as a conveniently accessible proprietary knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's online consulting experts can determine the most efficient solutions promptly.

Online technical support services available from Progent to businesses in Mesa and anywhere in the state of Arizona include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the resources to build and maintain an in-house Help Desk but who want quick communication with an efficient Help Desk with proficient telephone support as well as the ability to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent extension of your established Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative for the most difficult network issues, or be available in overflow situations when your regular resources are overwhelmed.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Mesa or anywhere in the state of Arizona fast assistance from a large support resource with substantial experience delivering phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a key driver of company productivity, and Progent's policy is to resolve instead of simply record network issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, customization, and education services, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Mesa, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in network outages, automated monitoring can head off disruptive and expensive information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that support multiple operating systems.
How Your Mesa Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Mesa or anywhere in the state of Arizona, Progent's phone-based computer support specialists are ready to provide expert and affordable system support the moment your business needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Mesa organization relies on a local independent support technician or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to handle unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Network Support for Mesa
Progent's phone help, Internet-based repair, system security expertise, and system management services give companies in Mesa or anywhere in the state of Arizona unparalleled leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's experts can provide your organization world class IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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