Affordable Network Tech Support from Microsoft and Cisco Certified Professionals for Businesses in Mesquite, TX
By delivering world-class support when you require it, providing in-depth knowledge for key business applications, offering innovative services such as virtual server hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your information network and reduce service expenses. Progent understands that information system security, dependability, and performance are just as important to small businesses as to major corporations but that smaller organizations don't have the economy of scale to invest heavily in computer technology and internal support groups. Progent's basic competitive advantage is that no IT consulting organization can equal Progent's capability to provide the IT support your business needs when you require it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT support team. Co-sourcing can cut costs and help meet schedules for big projects like application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your company to plan and execute your cloud computing strategy.

Popular Areas of Expertise Supported by Progent's Consultants for Companies in Mesquite, Texas
Progent's nationwide group of industry certified consultants provides assistance for all aspects of information technology deployed by companies of any size. Areas supported by Progent in Mesquite include:

Support Delivery Options for Mesquite, Texas Companies
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing network support services is based on the Call Center structure common to big IT groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough service documentation, dependable follow-up, and strict cost monitoring across a range of IT service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle most network issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration process for new customers to address emergency situations and Progent charges by the minute with zero startup fees or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to deliver small and midsize companies the best of both worlds: on-premises service technicians when you need them as well as the on-line help of Progent's seasoned team of network engineers, security specialists, and business software programmers. The response time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and dependable access to an online Contact Center with efficient phone assistance, online troubleshooting tools, and enough technical depth for full escalation. Since smaller businesses usually are constrained by tight information technology funds and can spare little management attention for handling IT support, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business computer networks stay productive. Learn more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network security engineering, non-stop network engineering, server virtualization solutions, plus integration, customization and training for business software including accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and massive software upgrades, longer term projects such as management information software programming and support, database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible with the class of on-site data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, protection and performance is continually tracked, and systems and data files are consistently archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest degree of dependability and extensibility but that is also convenient for customers to transfer to a different service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow companies with mixed networks to benefit dramatically on the expense of capital equipment, system support, and network management while getting world-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government requirements for network information protection and incident reporting.

The breadth and depth of Progent's engineering staff offer a unique set of benefits to clients trying to maximize the business value of their information network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the front lines of network service, executing a wide variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for solving real-world network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major invoices for quick fixes. Another benefit of granular pricing is that customers will be less inclined to allow incipient problems to stay unaddressed until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by every staff member to each customer. The practice of detailing and organizing service activity allows more effective support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Small businesses who work with independent consultants or who employ in-house support personnel gain when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Mesquite, Texas company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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