Quick, Low-cost Online Network Technical Support for Mesquite, Texas Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality IT support services to clients who have small-business IT budgets. Progent has built a unique support system that features a streamlined, tightly connected virtual office infrastructure, custom online repair technology, a large pool of engineers accredited in a broad range of IT disciplines, a Help Desk Call Center service model that maximizes responsiveness and guarantees follow-through, a worldwide group of on-line support experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on solving technical problems in the least time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT support team. This can reduce expenses and help meet schedules for major IT initiatives such as application development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to assist your company to plan and execute your cloud strategy.

Main Products and Technologies Serviced by Progent's Consultants for Business Networks in Mesquite, Texas
Progent's national team of industry certified consultants provides support for all facets of information systems found in companies of all sizes. Practice areas supported by Progent in Mesquite include:

Support Delivery Alternatives for Mesquite, Texas Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering network support services is built on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Model ensures fast support, thorough activity documentation, reliable follow-through, and tight cost monitoring for an array of network support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person support calls. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for new clients to address urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional information about Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to deliver small companies the ideal combination: on-premises service professionals when you need them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site support calls is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need fast and dependable access to a professional Helpdesk with efficient telephone assistance, online repair capability, and enough technical strength for all needed escalation. Since smaller companies typically have tight IT budgets and can spare little executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business information networks stay productive. Learn more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network security consulting, high availability it system engineering, server virtualization strategies, plus configuration, customization and support for business software including financials, operations, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major system migrations, extended projects like management information application programming and customization, database software development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for most small companies. Because Progent utilizes the same facilities that support the equipment of many of the world's largest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure required for world-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition simple for clients to transfer to a different service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit companies with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can handle the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the software in the client's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert online consulting to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine physical resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security programs like SIEM solutions to help companies comply with business guidelines and government requirements for network data security and incident reporting.

The scope and size of Progent's engineering staff offer a unique array of advantages to clients trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, in the trenches of network service, performing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for repairing real-world IT problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick fixes. Another advantage of granular billing is that you won't be tempted to allow simple issues to fester until they become big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every consultant to each client. The practice of detailing and organizing service records results in more efficient service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Small businesses who utilize freelance service providers or who maintain internal support personnel gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Mesquite, Texas company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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