Mesquite, TX Online Help from Certified Computer Troubleshooting Experts
Progent's computer support services can provide your Mesquite, TX company cost-effective and dependable support from enterprise-class consulting professionals. By delivering network support help when you need it, providing specialized expertise for key applications, offering value-added services such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Mesquite, Texas business an affordable solution for maximizing the productivity and profitability of small-scale office networks. If you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and support a reliable and safe IT system and to benefit from quick availability of the seasoned consulting ordinarily available only to enterprises who are able to maintain a sizeable internal information technology organization.

For larger companies, Progent offers co-sourcing services to add to the skills of your internal IT support group. This can reduce expenses and help meet schedules for big projects like software programming, disaster recover/business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to design and implement your cloud strategy.

Main Products and Technologies Serviced by Progent for Mesquite, Texas Office Networks
As a Microsoft Gold Partner computer support firm that maintains a world-class group of Cisco qualified CCIE networking experts and Apple accredited engineers, Progent offers emergency assistance and low-cost remote consulting to Mesquite, TX small businesses for a wide array of computer technologies such as:

Support Delivery Options for Mesquite, Texas Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough activity documentation, reliable follow-through, and tight cost control across an array of IT support delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional details about Progent's online network troubleshooting expertise.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to give small companies the best of both worlds: hands-on support professionals when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software developers. The response time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are intended for small and midsize companies who need fast and reliable access to a professional Help Desk Call Center with effective phone support, online troubleshooting tools, and enough technical depth for all needed problem escalation. Because smaller businesses typically have limited information technology budgets and can spare little executive attention for handling network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that small business information networks are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant network consulting, server virtualization solutions, plus integration, customization and training for business programs including accounting, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with short-term projects such as office relocations and massive system upgrades, longer term projects like management reporting application programming and support, relational database application development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange and MS SQL to provide small businesses with higher degrees of availability, protection, and recoverability than is possible with the class of internal data center that is achievable for the majority of small companies. Because Progent uses the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition easy for clients to transfer to a different support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit companies with mixed networks to save dramatically on the expense of capital equipment, system support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can handle the multi- OS and loosely standardized environments typical of small companies, and retains ownership of the software in the client's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of affordable, fixed-price monthly services designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS managed cloud backup.

Why Progent Is the Smart Alternative for Mesquite, Texas Businesses
Progent's size, scope of technical expertise, and experience with enterprise network consulting allow small and midsize businesses to avoid the pitfalls related to over reliance on thinly staffed support organizations or independent consultants.

Teaming with Progent enables your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, smaller businesses sometimes depend excessively on individual engineers. Though individual service engineers carry lower expenses than larger IT service firms and can typically charge apparently smaller rates, they are often too overworked to react quickly to urgent situations. If an independent consultant is busy with different client, sick, on vacation, or in class, the absence of replacement personnel may require your business to go without assistance during a crisis. The more your small business expands, system unavailability or problems with line-of-business applications get more expensive. The dollars you believed you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a big consulting team to depend on for advice requires them to learn in place while your business winds up footing the bill for their ongoing education.

  • Gain Access to Experts in Advanced Network Issues
    Many small service organizations or independent consultants who concentrate on small business IT support are capable of providing connect-the-dots fixes but lack the seasoning to work efficiently with complex network configurations with a variety of operating systems, numerous sites, Voice over IP implementations, remote clients, integrated accounting and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your business because big-company environments are by nature complicated, integration issues demand thorough understanding of in many technical disciplines, and reaching a high level of robustness, reliability, and security calls for industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with a network implemented on a tight budget. Without a solid architecture, a series of improvised fixes often get thrown on top of a marginal foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. Such networks require thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to a network environment that can act as the solid basis to meet current business needs and support downstream expansion.

  • Partner with Solution Finders, Not Product Vendors
    Smaller companies need direction and insight to work through an increasingly complex array of technology options offered for enabling growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This permits Progent to align technical support with the real interests of clients. Mixing network support and product reselling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a small business.

Contact Progent
In case your Mesquite, Texas company needs to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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