Mesquite, TX Remote Help from World-class Computer Troubleshooting Professionals
Progent's computer network technical support services can provide your Mesquite, TX business cost-effective and consistent support from enterprise-class IT professionals. By delivering IT consulting service when you need it, offering specialized expertise for line-of-business applications, delivering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Mesquite, Texas business an affordable solution for maximizing the productivity and profitability of small office information systems. If you run an on-premises system, connect to cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to build and maintain a reliable and safe information network and to benefit from quick access to the skilled support typically restricted to businesses who are able to afford a sizeable in-house information technology staff.

For larger businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support team. This can cut costs and help meet schedules for big IT initiatives like application programming, business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of certified consultants to help your company to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Business Networks in Mesquite, Texas
Progent offers the services of accredited experts for all facets of network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:

Service Delivery Options for Mesquite, Texas Companies
Progent has a selection of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Contact Center Support Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-up, and tight expense control for an array of IT support delivery alternatives that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to deliver small and midsize companies the best of both worlds: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The wait time for on-site support visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more about how to register for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses and local governments who require fast and dependable support from an online Help Desk with efficient telephone support, online repair capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can provide scant executive attention for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to ensure that business computer systems stay productive. Learn more details about Progent's Contact Center services.

  • Consulting Services
    Progent offers small businesses affordable availability of world-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, high availability network design, virtual server solutions, plus configuration, programming and support for small business programs including accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and major software upgrades, extended projects like management information application development and customization, database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical applications like Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of dependability, protection, and performance than is possible with the type of internal data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same data centers that host the gear of many of the world's biggest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain updated, security and performance is continually tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in an environment that not only delivers the highest level of dependability and expandability but that is also easy for customers to migrate to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit companies with mixed networks to save significantly on the costs of hardware, system support, and IT management while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps control of the software in the customer's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting services to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can assist with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and government regulations for network information security and incident reporting.

The breadth and size of Progent's engineering team offer a powerful set of benefits to clients wishing to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide variety of IT projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for solving actual IT problems quickly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big invoices for quick repairs. Another advantage of by-the-minute invoicing is that you are less tempted to allow less critical issues to stay unaddressed until they become major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by each consultant to every customer. The discipline of documenting and organizing service activity results in more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Small businesses who utilize independent consultants or who maintain in-house support personnel gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Mesquite, Texas business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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