Low-cost Computer Help from Microsoft and Cisco Qualified Consultants for Companies in Mesquite, TX
By offering professional know-how whenever you need it, providing specialized knowledge for key business applications, providing high-value services like virtual data center hosting, billing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent helps your company to increase the competitive value of your It system and reduce support expenses. Progent appreciates that network security, reliability, and efficiency are as important to small businesses as to large enterprises but that small organizations lack the leverage to spend heavily in information networks and internal service groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to provide the network support your business requires whenever you need it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house IT support staff. This can save money and minimize technical risks for major IT initiatives such as application design and development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to assist your company to design and implement your cloud computing strategy.

Core Technical Areas Serviced by Progent for Business Networks in Mesquite, Texas
Progent's group of certified support professionals offers support for all facets of network systems used by companies of all sizes. Technologies supported by Progent in and around Mesquite include:

Support Delivery Alternatives for Mesquite, Texas Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Model promotes fast support, comprehensive service documentation, dependable follow-through, and strict expense monitoring across an array of IT support delivery options that include remote troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve most network problems rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network support services.

  • Onsite Support
    Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small businesses the ideal combination: on-premises service technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for in-person support visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more concerning how to register for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Services are intended for small and midsize businesses who require prompt and dependable access to an online Help Desk Call Center with efficient telephone assistance, remote repair capability, and enough technical depth for full escalation. Since small and midsize companies typically have limited information technology funds and can provide little executive bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that small business computer networks are always up and running. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network security consulting, high availability it system design, virtual server solutions, plus integration, customization and training for business programs such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, longer term initiatives such as management reporting application programming and support, relational database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small and midsize companies. Because Progent uses the same data centers that host the equipment of many of the world's biggest IT companies, Progent can save you the cost of building and managing the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small company's servers in a setting that not only provides the top degree of availability and extensibility but that is in addition simple for customers to transfer to a different service provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit businesses with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can support the multi- OS and non- standardized networks typical of smaller companies, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote support services to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight Systems Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop management services.

Why Progent Offers the Right Alternative for Mesquite, Texas Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate IT consulting enable small and midsize businesses to sidestep the problems related to over reliance on small service firms or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, small companies sometimes rely excessively on individual consultants. Although individual support engineers have lower expenses than more substantial support organizations and can afford to bill apparently smaller rates, individuals are sometimes spread too thin to react quickly to critical situations. If an independent engineer is busy with different client, ill, on vacation, or in class, the lack of backup staff may require your company to go without help in case of a crisis. As your company expands, system unavailability or problems with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly due to lost productivity. Also, when independent consultants confront unfamiliar problems, the lack of a large consulting group to depend on for assistance forces them to train in place while your business winds up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of small service organizations or freelance engineers focused on small business IT consulting may excel at providing connect-the-dots fixes but lack the seasoning to work efficiently with complicated IT infrastructures that have a variety of operating systems, multiple offices, VoIP systems, remote workforces, integrated accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large staff of specialists can be valuable to your company because enterprise environments are characteristically complex, support issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, availability, and protection calls for enterprise-proven best practices.

  • Build a Firm Basis for Growth
    Small businesses often begin with a network cobbled together on a tight budget. Without a strong basis, a sequence of band-aid fixes commonly get piled onto of a marginal structure. As a company evolves, stability and expandability issues can undermine the productivity of the business. Such networks need thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network environment that will act as the reliable basis to meet critical business needs and support downstream expansion.

  • Work with Solution Consultants, Not Resellers
    Smaller companies require guidance and insight to navigate through an increasingly complex array of IT options offered for accelerating business growth and enhancing productivity. Businesses do not need an IT consultant or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services and expertise only. This permits Progent to match technical support with the genuine needs of clients. Combining network support and product reselling can result in a situation where the recommended solution is based on a predetermined technology instead of being based on the true needs of a client.

Contact Progent
If your Mesquite, Texas company wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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