Consulting Support Services for RIM BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry wireless PDAs from Research in Motion are one of the most popular solutions for achieving location-independent access to email, scheduling, web applications, and other critical business data. As the sophistication of small business IT technology has increased, and as the demand for world-class security, reliability, and recoverability has become the standard for organizations regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has become increasingly difficult. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small organizations often turn to outside support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an internal BlackBerry solutions expert and lowering the expense and stress of maintaining mobile workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven online support capabilities, provides small companies a budget-friendly solution for integrating BlackBerry technology productively into their IT system.

Progent's engineers can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize wireless software, and ensure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered rapidly and safely.

Technical Support Services for BlackBerry Enterprise Server
RIM's advanced solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool enables Exchange Server, Domino, or Groupwise clients to transmit and receive emails that are encrypted in wireless transit to provide maximum security. BES Server also simplifies a wide variety of key administrative tasks that span from BlackBerry deployment and updates to wireless security and high availability.

RIM BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified engineers can help you use RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Control user configurations with BES Server's extensive library of policies

Progent's BlackBerry-qualified consultants can also assist your company to utilize BlackBerry BES Server to implement key tasks not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Set up and manage BES Server's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry smartphones remotely
  • Set custom management roles
  • Monitor and analyze the health of your BlackBerry solution

Expert RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized BlackBerry engineers are available remotely to deliver expert technical help to businesses in the Miami area or anywhere in the state of Florida. Progent's experienced remote technical support experts have helped businesses resolve computer problems and reduce IT service costs in each state in the U.S. and built a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers remote help for a broad array of issues associated with BlackBerry products such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to perform basic support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned experts can in addition assist your business to resolve a wide array of problems concerning synchronization, handset recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support costs low and, by handling problems promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, install the MDS and IM, implement access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and network needs assessment, solution architecture, installation strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, assist your organization to decide which management model and hardware products meet your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software versions, server hardware and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry expert can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to perform network-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Expert
To ask Progent about engineering support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.
















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