Introduction to Progent's Support Expertise for BlackBerry Solutions
BlackBerry Consulting ServicesMobile connectivity to messages, address books, schedules, and the web is a critical feature of information systems for businesses of any size. RIM BlackBerry handhelds are among the most popular devices for achieving mobile connectivity. However the infrastructure required to support BlackBerry handhelds has grown steadily more sophisticated as the demand for non-stop operation and rock-solid security has increased. Progent's BlackBerry qualified consultants specialize in providing small businesses world-class IT support and troubleshooting services that are economical and effective.

Being a Microsoft Gold certified Partner with years of experience working with MS Exchange, Progent can give you access to broad assistance in incorporating BlackBerry and Microsoft products by offering services like Microsoft Exchange 2010 consulting as well as by delivering complementary services like Lync Server 2010 integration and Microsoft Office Communications Server consulting to help control IM and rich presence. Progent's MS SQL Server 2016 consultants and MS SQL Server 2014 consultants can set up and troubleshoot your SQL server to operate efficiently with BES Server, and Progent's Microsoft Data Protection Manager specialists can assist you to design backup and restore processes to guard your data and reduce productivity disruption in case of a breakdown of your messaging system.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network consultants who are available remotely to provide advanced assistance for architecting and repairing your network so that it supports your BlackBerry system with high levels of resilience, expandability, security, and manageability. CCIEs are elite network experts who earn this prestigious classification only by completing thorough testing by Cisco. CCIEs are able to handle even the most complex issues associated with network design, setup, repair, and maintenance.

Consulting and Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry devices, providing a centralized platform for handling critical tasks such as smartphone deployment, updates, and deactivation and also offering a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange, Groupwise, or Lotus email servers and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BES Server includes a variety of data protection options starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry certified engineers can help you to choose advanced security functions and activate them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a smartphone
  • Erase information from a lost BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Activate built-in protection against malicious attacks

BES Server also provides flexibility in selecting mechanisms to prevent BlackBerry users from installing or running unsecure or prohibited software. Progent can assist you to select blocking processes like:

  • List precisely what programs are permitted on the device
  • Prevent third-party applications from allocating persistent storage on the device
  • Select what resources third-party applications can access on the smartphone
  • Restrict the kinds of connections third-party programs running on the BlackBerry device can establish
  • Prevent all third-party software from being loaded or run on the BlackBerry device

Professional BlackBerry Technical Services Offered Online from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to provide prompt assistance to businesses in the Miami region or anywhere in the state of Florida. Progent's seasoned online technical support experts have helped IT organizations resolve network issues and reduce support costs in each state in the United States and established a substantial base of satisfied clients. (See Progent's customer testimonials.)

Progent offers online assistance for a wide array of issues related to RIM BlackBerry software and devices such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Important BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to perform basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified experts can also assist your business to resolve a broad range of problems associated with synchronization, device recognition, email consistency, web browsing, wireless connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote help for small business networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support costs low and, by handling problems promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and produce documentation for a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology requirements analysis, system architecture, deployment strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a wireless environment that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry BES Server, assist you to decide which management model and physical components match your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions about options for software versions, server hardware and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Expert
To contact Progent about consulting help for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.

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