Enterprise-class Remote Consulting Services for BlackBerry Environments
RIM BlackBerry Remote Configuration AssistanceSecure and reliable access from handheld devices to collaborative messaging platforms like Exchange, Lotus Domino, or Groupwise has become mandatory for companies of any size who want to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the most popular technologies for building and managing wireless communications. But, supporting efficient BlackBerry environments is increasingly complex because of the sophisticated mechanisms available to fulfill the requirement for world-class protection and fault tolerance. Progent's BlackBerry qualified engineers are experienced at providing remote consulting and support expertise for BlackBerry environments, reducing support costs and taking care of issues more quickly than is feasible with conventional on-site service providers.

Progent maintains a large group of online engineers qualified to maintain IT system that include technology from all popular suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help your company to resolve challenging issues with your infrastructure. Progent's Apple qualified experts can help your business to integrate Macs with your mobile connectivity solution and can provide support with iPhone integration and management. Progent's Linux consultants can offer assistance for managing servers powered by various versions of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo. This breadth of support skills permits Progent to act as a one-stop solution for all consulting assistance needed in mixed-platform environments and avoids the blame game that small businesses often encounter when trying to find computer support.

Progent's information technology security engineers have been awarded prestigious security certifications including Certified Information Systems Auditor (CISA) and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of economical security penetration testing service packages that enable small companies to receive an impartial network security evaluation from a Progent security engineer to determine possible weaknesses in the security posture you present on both sides of your security perimeter.

Integration Support Services for BlackBerry Enterprise Server
RIM's high-end solution for managing big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive emails that stay encrypted during transit to ensure maximum security. BES Server also simplifies a broad selection of crucial management tasks ranging from BlackBerry setup and updates to mobile security and high availability.

BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-qualified engineers can assist you to use RIM BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage user and group settings with BlackBerry's vast selection of policies

Progent's BlackBerry-qualified engineers can also help you to use BlackBerry BES Server to implement important procedures not available with the less advanced BES Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant infrastructure using virtual servers
  • Deploy BlackBerry devices remotely
  • Establish specialized management roles
  • Monitor and analyze the overall health of your solution

Expert RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available by phone to deliver prompt assistance to companies in the Miami region or anywhere in the state of Florida. Progent's experienced online technical support team has helped IT organizations resolve computer issues and cut IT service expenses in every state in the United States and established a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers remote help for a broad selection of technologies related to BlackBerry products including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, registering and removing BlackBerry smartphone users, setting activation passwords, configuring wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to operate management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and assist your company to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, set up the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and technology requirements analysis, system architecture, installation planning and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to design a mobile wireless solution that fits within your IT budget and supports your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and physical components meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, processors and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry expert can help you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security engineers to run network-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about engineering help for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.
















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