Immediate Online Technical Support for Miami Networks
Urgent Phone Support for Miami NetworksFor businesses located in Miami or anywhere in Florida, Progent offers remote support for networks based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated tools required to resolve most information system problems rapidly. This reduces direct expenses because solutions require fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to interface to your company's environment remotely without breaching system security.

Progent's advanced customer support reporting system maintains thorough records for all service that Progent's clients have received. Progent's team engineers have access to the records of all help rendered to each customer by every Progent engineer. This database of problems and solutions is structured as a readily retrievable internal knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close partnerships with key vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast access to vendors' in-house product engineers so Progent's online service specialists are able to determine the most efficient resolutions in the least time.

Online services provided by Progent to businesses in Miami and throughout the state of Florida include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for organizations who don't have the resources to support an in-house Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent extension of your current Help Desk team. Progent's Virtual Call Center can operate as a an escalation alternative to handle complex network problems, or be ready in hectic situations when your regular service providers are overwhelmed.

    Progent's Call Center staff of seasoned network experts gives your customers in Miami or anywhere in the state of Florida quick contact with a dependable network service resource with years of background offering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a key enabler of business performance, and Progent's target is to solve and not just document technical problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Word, and MS Excel. To find out more information on Progent's expertise, customization, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Miami, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they result in network outages, remote monitoring can minimize disruptive and costly network failures. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Windows environments, or networks that support a combination of platforms.
How Your Miami Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Windows, Apple Mac, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Miami or throughout the state of Florida, Progent's phone-based computer support engineers can deliver professional and economical system help the instant your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Miami business deals with a local freelance consultant or employs a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix sudden network emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Miami
Progent's remote support services enable your Miami organization to realize the benefits of on-call, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by being more reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Miami and throughout Florida, local network service providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of the majority of network issues. However, IT crises might spring up when local support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service people. In these cases, Progent's online service specialists provide a convenient, quick, and economical way to supplement your local resources and to pass on valuable knowledge to increase your ability to resolve future problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller companies often rely on individual freelance consultants. Although freelance service people carry smaller overhead than big service companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of reserve help may force your business to go without assistance during an emergency. As your company expands, network downtime and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Growth
    Organizations often begin with an IT architecture implemented on a modest budget. Without a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. Such badly built systems need careful analysis, smart long-term planning, and wide technical expertise to evolve to a network infrastructure that can offer the stable foundation to handle current business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices need advice and technical education to negotiate an increasingly complex array of technology options capable of promoting business success and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of technical expertise, refined support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to each client. The discipline of documenting and archiving support records results in more efficient support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.