Remote Computer Support Services for

Progent's remote support experts provide excellent value because they possess the real-world background and are equipped with the sophisticated technology needed to resolve most information system issues rapidly. This lowers direct costs since solutions use up fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where speedy. minor repairs somehow end up as big bills. Progent's penchant for handling technical issues efficiently translates into your company saving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for online help and troubleshooting for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your network without breaching system security.

Progent's proprietary customer support reporting system maintains extensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the specifics of assistance provided to every Progent client by any engineer. This database of trouble tickets and repairs is structured as a conveniently accessible internal database that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and formal relationships with major vendors such as Cisco Systems and Microsoft make available other vast technical support databases as well as to manufacturers' internal product engineers so that Progent's online service experts are able to determine optimal resolutions in the least time.

Phone-based technical services available from Progent to small businesses in Miami and throughout the state of Florida include:

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-certified remote support engineers can deliver computer system troubleshooting and IT support for all Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner consulting firm and can provide your company the help of consulting professionals who can show you how to deploy, support and administer the entire suite of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange 2007 Server, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and System Center Operations Manager 2007 and 2005.

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies an individual's network technology skills at the expert level. CCIEs can handle even the most complex challenges occurring in network infrastructure design, installation, management, security, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional value since their deep expertise permits them to fix even the most intractable problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in a few minutes.

  Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can receive timely support for complex network problems that are lowering worker efficiency but are not within the experience of your ordinary computer support group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your environment using sophisticated remote troubleshooting tools to perform efficient, secure, and affordable analysis and remediation.

• CISM and CISSP Certified System Security Experts
  Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions that can enhance the immunity of your Windows, Apple Mac, Linux, or UNIX network against assaults or assist your business to recuperate rapidly following a damaging penetration. Security services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.

• UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a wide spectrum of computer technologies including system infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.

  Progent's UNIX and Linux consultants can offer urgent phone-based help diagnosing problems within UNIX/Linux systems based on popular variants of UNIX such as:

  • Apple Mac OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies often request. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

• Help Desk Call Center Support
  Progent's Help Desk service options for small and midsize businesses with environments that incorporate Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller organizations who lack the budget to build and maintain an internal Help Desk Call Center but who want quick response from an effective Help Desk with proficient phone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

  Progent's Help Desk consulting services can support you in creating an efficient new Call Center or enhancing your existing organization, identifying or customizing Help Desk software to address the particular needs of your business, or providing temporary phone support personnel to supplement your internal Call Center team to handle high-demand scenarios such as software transitions, mass updates, or installing brand new business software.

  Progent's Help Desk team of experienced information technology professionals gives your computer users in Miami or anywhere in the state of Florida immediate access to an effective technical support group with extensive experience offering phone consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of company efficiency, and Progent's intent is to solve and not just record technical problems.

• Business Applications Support: Training, Customization, and Integration
  Progent's Applications Consulting Group provides remote advanced consulting expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To learn more information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

  Remote Network Monitoring Support
  Progent can provide businesses in Miami, or anywhere in the state of Florida, online network monitoring support centered around MS Operations Manager, customized by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting emerging trouble spots before they expand into full-scale emergencies, system monitoring can minimize stressful and expensive network crises. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or environments that incorporate a mix of OS platforms.

How Your Miami Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or send email to information@progent.com. For small offices and new businesses in Miami or anywhere in the state of Florida, Progent's online computer support specialists can provide effective and economical system help the instant your organization requires it. More than 10 years of delivering remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Miami company relies on a regular independent consultant or maintains an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft certified consultants offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to address sudden system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Small Offices in Miami
Progent's remote support services enable your City# small business to enjoy the benefits of on-call, world-class network support without the expense of maintaining a full-time IT staff. Your information system will acquire added business worth by being more available, productive, and secure. Advantages to your business include:

• Convenient remote extension of your local support resources
  For most small offices in Miami or anywhere in Florida, local computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can solve typical technical problems. On the other hand, serious problems may occur when your regular resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual support personnel. In these cases, Progent's online service professionals give you an easy, fast, and affordable way to supplement your regular resources and to convey useful information to improve your capability to handle downstream problems locally.

• Less Dependence on Individual Consultants
  For IT support, small businesses commonly depend on independent freelance service providers. While independent service people have smaller overhead than big support firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of reserve personnel may require your business to wait for help during an emergency. As your network grows, network downtime and trouble with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to insure your IT system remains up and running.

• Build a Solid Foundation for Smooth Expansion
  Small businesses often begin with an IT architecture created on a shoestring budget. Without a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems require proper analysis, smart long-term planning, and broad-based technical expertise to upgrade to a system infrastructure that can offer the stable foundation to handle current business demands and ease downstream expansion.

• Work with Problem Solvers Rather Than Product Vendors
  Small companies require guidance and technical education to navigate through an increasingly complicated maze of technology options capable of promoting business growth and enhancing efficiency. Businesses do not need a computer consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a small business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable small offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

• In-depth Knowledge of Microsoft's Entire Family of Server Platforms
  Progent offers in-depth support for Microsoft’s powerful server platforms with services that include Microsoft Windows 2003 expertise, Microsoft Windows Server 2000 upgrades, Windows NT Server migration, Exchange Server 2003 expertise, Exchange Server 5.5 and Microsoft Exchange Server 2000 moves, and Microsoft SQL Server consulting.

• Value Pricing
  Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Companies who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

• Remote Server Monitoring with Microsoft Operations Manager 2007
  Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on MS Operations Manager 2007. MS Operations Manager 2007 allows your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.

How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.