Immediate Remote Technical Support for Miami Networks
Fast Remote Technical Support for Miami SystemsFor companies in Miami or anywhere in the state of Florida, Progent provides remote help for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they have the practical background and are equipped with the advanced tools necessary to resolve most information system problems rapidly. Efficient support reduces direct costs because solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. Unlike typical online support firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online consulting and troubleshooting for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to access your environment without violating network security.

Progent's powerful customer support reporting system keeps detailed records describing all service that Progent's clients have received. Progent's staff engineers have access to the specifics of all help delivered to every Progent customer by every Progent engineer. This archive of problems and fixes is stored as a quickly retrievable proprietary knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and formal relationships with important technology companies such as Cisco and Microsoft open up other massive technical support databases and permit quick access to manufacturers' internal support staff so Progent's remote service specialists can come up with optimal resolutions in the least time.

Remote technical services provided by Progent to companies in Miami and throughout the state of Florida include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the resources to assemble and manage an internal Call Center but who require quick access to a dependable Call Center with proficient phone assistance as well as the ability to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your established one, identifying or customizing Help Desk application software to meet the particular needs of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk Call Center group to deal with unusually busy events like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of veteran network experts provides your workers in Miami or anywhere in the state of Florida quick access to a large network service group with years of experience offering telephone-based help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's policy is to solve instead of simply annotate technical issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team can supply online advanced engineering expertise and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a flat monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services managed backup and recovery.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Miami, or anywhere in the state of Florida, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so that your network maintenance is proactive and automated. By uncovering looming issues before they expand into network outages, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows networks, or networks powered by a combination of platforms.
How Your Miami Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Miami or anywhere in the state of Florida, Progent's phone-based network support engineers can provide effective and economical IT help whenever your company needs it. More than a decade of providing remote repair services has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Miami company has a local independent support technician or maintains an in-house organization that know how to handle common network problems, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden system crises or especially challenging integration problems.

Features of Progent's Online Computer Support for Miami
Progent's online support, remote repair, network security expertise, and system administration services give offices in Miami or throughout the state of Florida the greatest leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's professionals can provide your company enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Certified Professionals
    Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Miami and is also ideal for networks in geographic areas of Florida that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical information, and continuing education.

  • Per Minute Billing to Reduce Costs
    Progent provides online support on a by-the-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for phone service and imposes no periodic subscription fee for support services provided during regular working hours. This protects you from facing big bills for routine fixes.

  • Access to Cisco Network Design Specialists
    As a Registered Partner for Cisco, Progent can provide access to on-staff professionals who have experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.

  • Application Experts Group
    Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Help offered by the Application Experts Team includes:
    Microsoft Dynamics GP Consulting and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Software Development and Microsoft SQL Server 2014 Application Programming and Troubleshooting
    Oracle Project Management and Application Programming
    MySQL Database Administration and Application Programming
    Apple Macintosh Help
    Amazon MWS Application Development

    By offering a convenient one-stop source for IT generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that match the special requirements of your business.

  • Sophisticated Remote Access Tools
    Secure online access allows Progent's service professionals to see exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand a costly onsite service call. Sophisticated online connectivity tools and expert technicians together enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online support and remote system monitoring.

  • Support for Popular VPN Products
    Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

  • 24-hour Support for Maximum System Uptime
    For offices with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high network uptime.

  • Help Desk Call Center
    Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide world-class support for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 integration, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick solutions so you won't be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to every client. The practice of documenting and organizing service records results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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