Remote Network Support for

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve most network problems quickly. Efficient support reduces immediate costs because solutions require minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are charged only for the services that you receive. Unlike typical online service companies, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from scenarios where quick solutions manage to turn into substantial invoices. Progent's skill at solving problems efficiently translates into your company conserving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which allow the highest degree of efficiency for online help and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to link to your company's system without compromising corporate security.

Progent's highly evolved customer support reporting system stores comprehensive records of the service that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance provided to each Progent client by any Progent consultant. This database of trouble tickets and responses is organized as a conveniently exploitable proprietary knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close partnerships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support databases and to manufacturers' internal support staff so that Progent's online service experts can determine the most efficient resolutions quickly.

Online support services available from Progent to customers in Miami and anywhere in the state of Florida include:

• Authorized MS Windows Expertise
  Progent's Microsoft-qualified online service experts offer network problem solving and IT support for all Microsoft server and business application products. Progent is a Microsoft Gold Partner network support firm and can provide your organization the services of support engineers who can assist to deploy, support and manage the entire family of Microsoft Windows Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, Microsoft SharePoint Portal Server, Project Server, and Operations Manager 2007 and MOM 2005.

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs can handle the most complex problems surrounding network infrastructure planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco System's internal engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an exceptional value since their deep experience allows them to solve the most difficult problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.

  Few service firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a CCIE so your company can receive timely support for severe network problems that are hurting worker productivity but are not within the comfort zone of your ordinary network service providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of advanced on-line troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.

• CISSP and ISSAP Qualified Network Security Consultants
  Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions to enhance the immunity of your Windows, Mac, Linux, or UNIX network against internal or external threats or help your business to recover rapidly after a serious breach. Security solutions offered by Progent include: thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

• UNIX/Linux, Solaris, and Apple Mac OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a wide spectrum of computer technologies including system architecture, messaging solutions, network and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can offer emergency online assistance troubleshooting problems within UNIX/Linux systems based on popular variants of UNIX including:

  • Apple Mac OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs that small businesses often need. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:

• Help Desk Services
  Progent's Help Desk programs for small and midsize businesses with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who require fast access to an effective Help Desk with proficient telephone support as well as the ability to escalate the most challenging tasks to advanced engineers.

  Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your existing one, identifying or customizing Help Desk software to handle the particular demands of your company, or adding temporary online personnel to reinforce your in-house Help Desk group to deal with demanding scenarios like software transitions, mass updates, or rolling out new business software.

  Progent's Help Desk staff of seasoned network consultants provides your customers in Miami or anywhere in the state of Florida fast access to a reliable technical support resource with extensive experience providing phone help and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a crucial contributor to business efficiency, and Progent's goal is to fix instead of simply report IT issues.

• Business Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Experts staff offers phone-based professional consulting expertise and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Excel. To learn additional information about Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.

  Online Network Monitoring Services
  Progent offers businesses in Miami, or anywhere in the state of Florida, online computer system monitoring services based on Microsoft Operations Manager, adapted by Progent for your environment so that your IT maintenance is proactive and automated. By exposing potential problems before they grow into network outages, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks powered by a mix of operating systems.

How Your Miami Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or email information@progent.com. For small offices and new businesses in Miami or anywhere in the state of Florida, Progent's phone-based computer support specialists can deliver expert and economical IT help whenever your organization has to have it. More than 10 years of providing remote repair services has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Miami office deals with a local independent consultant or maintains a full time IT staff that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to address sudden network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Small Organizations in Miami
Progent's remote IT consulting services allow your City# small business to have the advantages of on-call, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire added business worth by becoming more reliable, productive, and secure. Benefits to your company include:

• Convenient virtual extension of your local support resources
  With most small companies in Miami or anywhere in Florida, local network service resources, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of technical problems. On the other hand, serious problems might spring up when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these instances, Progent's on-call support professionals give you a convenient, fast, and budget-friendly solution to supplement your regular help and to convey valuable knowledge to increase your ability to deal with downstream issues in-house.

• Less Dependence on Individual Consultants
  For IT maintenance, small organizations commonly depend on individual freelance service providers. While independent service people carry smaller overhead than larger support organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to wait for help during an IT crisis. As your network expands, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system stays available.

• Build a Scalable Foundation for Smooth Growth
  New companies typically begin with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get thrown onto a weak foundation. As a network grows, reliability and scalability problems can impede the success of the business. Such badly built environments require proper analysis, smart long-term planning, and wide IT expertise to evolve to a network architecture able to offer the solid foundation to meet current business demands and ease downstream expansion.

• Interact with Solution Providers Rather Than Product Resellers
  Small organizations require guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of accelerating business success and improving efficiency. These companies do not need a computer consultant who is trying to sell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a small business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical expertise, refined remote support software, and familiarity with enterprise networking enable small businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional background, at the forefront of IT support, executing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premise service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to each client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

• 24x7 Network Monitoring with MS System Center Operations Manager 2007
  Progent is one of the few support companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager 2007. MS Operations Manager 2007 allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.