Fast and Affordable Online Technical Support for Miami IT Networks
Fast Remote Support for Miami NetworksFor companies in Miami or anywhere in Florida, Progent offers remote technical support for information systems based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve the majority of information system issues quickly. This reduces direct expenses because solutions require minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and related losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs manage to turn into big bills. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes that permit the highest degree of efficiency for remote consulting and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to access your network without compromising corporate security.

Progent's sophisticated customer support reporting system stores extensive documentation describing the support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance delivered to each customer by any consultant. This history of issues and resolutions is stored as a conveniently exploitable internal database that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal support staff so Progent's online consulting experts are able to find the best resolutions in the least time.

Online services offered by Progent to customers in Miami and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the money or time to support an in-house Help Desk but who need fast communication with a dependable Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk or revamping your current organization, evaluating or customizing Call Center software products to handle the special needs of your business, or adding occasional phone support personnel to work with your existing Call Center team to deal with demanding situations such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network consultants offers your computer users in Miami or anywhere in the state of Florida instant communication with a large network service group with substantial experience offering telephone-based consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of business performance, and Progent's goal is to fix rather than just annotate network problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced consulting support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Excel. To read more information about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they evolve into crashes, proactive monitoring can minimize inconvenient and costly information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows networks, or networks that incorporate a variety of operating systems.
How Your Miami Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Miami or throughout the state of Florida, Progent's online network support specialists are ready to deliver professional and economical IT help whenever your business has to have it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Miami office works with a local independent support technician or employs an in-house organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Miami
Progent's online technical help services enable your Miami company to realize the benefits of immediate, world-class network support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Miami or anywhere in Florida, nearby network service providers, whether represented by outside consultants or a full-time maintenance staff, can resolve the majority of network problems. However, major troubles sometimes occur when your regular resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your usual support people. In these instances, Progent's on-call service specialists give you a convenient, fast, and affordable way to supplement your regular help and to pass on valuable information to improve your capability to handle future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance consultants. While freelance consultants carry less internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may require your company to wait for help during an emergency. As your company expands, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service experts to make sure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations typically start with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the business. These badly built systems need careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure that can offer the solid foundation to meet vital business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complicated maze of technology options available for accelerating business success and improving productivity. These companies hardly need a network engineer who is attempting to sell a specific vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only world-class technical help, but also a consultant with field-tested methods for using technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be tempted to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to each client. The practice of detailing and organizing service activity allows more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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