Immediate Online Technical Support for Miami Computer Systems
Fast Remote Technical Support for Miami NetworksFor companies located in Miami or anywhere in the state of Florida, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer exceptional value because they possess the practical experience and have access to the advanced tools needed to solve the majority of information system issues quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where fast repairs manage to end up as substantial bills. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and field-tested methodologies which allow the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to communicate with your computer system without breaching corporate security.

Progent's powerful customer support database system keeps extensive histories describing all service that Progent's clients have received. Progent's staff consultants have access to the details of all help rendered to each client by every Progent consultant. This database of anomalies and responses is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions quickly.

Online support services offered by Progent to customers in Miami and throughout the state of Florida include:

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Call Center programs for companies with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the money or time to create an internal Help Desk Call Center but who want fast access to an efficient Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless extension of your established Call Center resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult network problems, or be available in hectic situations when your other support engineers are too busy.

    Progent's Call Center team of veteran information technology professionals provides your computer users in Miami or anywhere in the state of Florida instant access to a large technical support resource with extensive experience delivering phone support and online diagnostics for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of company success, and Progent's aim is to fix instead of just report IT problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts staff can supply online professional engineering expertise and education in specific business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Word, and MS Excel. To find out more on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Miami, or anywhere in the state of Florida, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating emerging issues before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Windows systems, or systems based on a combination of platforms.
How Your Miami Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Miami or throughout the state of Florida, Progent's phone-based computer support engineers are ready to deliver effective and economical IT support whenever your company needs it. More than a decade of providing remote tech support has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Miami organization has a local freelance consultant or employs an in-house IT staff that can deal with typical computer issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Companies in Miami
Progent's remote technical help services enable your Miami organization to realize the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will derive added business worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your local IT resources
    With most organizations in Miami and throughout Florida, local network support resources, whether represented by independent consultants or an internal maintenance staff, can deal with the majority of network issues. On the other hand, major troubles may occur when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service specialists give you a convenient, fast, and economical solution to augment your regular resources and to convey useful knowledge to improve your ability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance consultants. Although freelance service people carry less internal costs than big consulting companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your company expands, network downtime and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the business. These badly designed environments need careful analysis, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure able to offer the solid foundation to meet critical business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations need advice and technical training to negotiate an increasingly complicated maze of technology alternatives capable of promoting business growth and improving efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT experience, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the front lines of network support, performing a broad range of technical tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not just expert technical skills, but also a support engineer with proven approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every staff member to every customer. The discipline of detailing and organizing support records allows more effective support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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