Remote Network Support Services for

Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to resolve most information system problems rapidly. Efficient support lowers direct costs because solutions use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid scenarios where fast solutions somehow turn into large bills. Progent's skill at solving technical issues quickly translates into your company saving cash.

Progent's Remote Technical Support Tools
Over time, Progent has developed a collection of optimized technologies and proven processes that allow the highest level of efficiency for remote technical support and troubleshooting for small and midsize business information systems. Progent offers protected VPN support for gateways from multiple leading vendors including Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your company's environment without compromising network security.

Progent's proprietary technical support reporting system includes comprehensive histories of the support that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance delivered to each client by any Progent engineer. This history of problems and fixes is organized as a conveniently exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and formal relationships with key industry leaders including Cisco and Microsoft permit access to other massive support databases and to vendors' in-house support staff so that Progent's online service specialists are able to find the most efficient solutions quickly.

Remote technical services available from Progent to companies in Miami and anywhere in the state of Florida include:

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified online support engineers can provide computer troubleshooting and IT support for all Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner network support company and can offer your organization the expertise of support engineers who can assist to deploy, maintain and administer the extensive suite of Microsoft Windows Servers such as Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco CCIE credential is the premier recognition for networking consultants, and validates a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with the most difficult problems surrounding network design, integration, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to find solutions for the most intractable problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.

  Progent's CCIEs offer consulting for all of Cisco's industry-leading selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

• CISSP, ISSAP, and CISM Qualified Network Security Professionals
  Progent's certified CISM and CISSP network security consultants can provide a variety of security solutions that can enhance the safety of your Microsoft Windows, Apple OS X, or Linux network against attacks or assist your business to recover rapidly following a serious penetration. Security support offered by Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

• UNIX/Linux, Solaris, and Mac OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide spectrum of computer technologies including network architecture, messaging systems, system and operational security, UNIX and Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.

  Major Linux platforms for which Progent offers expert support include:

  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs that small companies often request. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

• Call Center Support
  Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller businesses who lack the resources to build and maintain an in-house Help Desk but who need fast response from an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level engineers.

  Progent’s Virtual Help Desk is intended for larger companies and operates as a seamless supplement to your established Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the toughest computer system issues, or be available in hectic instances when your other service providers are too busy.

  Progent's Call Center team of seasoned information technology experts offers your computer users in Miami or anywhere in the state of Florida fast access to a large support group with substantial background providing telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a solid contributor to business productivity, and Progent's intent is to fix and not merely report technical issues.

• Applications Support: Education, Development, and Integration
  Progent's Applications Experts staff provides online professional engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Group.

  Remote Network Monitoring Support
  Progent offers companies in Miami, or anywhere in the state of Florida, online network and server monitoring support powered by Microsoft System Center Operations Manager, adapted by Progent for your business so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause full-scale emergencies, remote monitoring can head off stressful and costly network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows networks, or networks based on a combination of platforms.

How Your Miami Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or email information@progent.com. For small businesses and new businesses in Miami or anywhere in the state of Florida, Progent's online network support engineers are ready to provide professional and cost-effective IT support the moment your company has to have it. More than a decade of providing online repair services has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-premise service calls.

Even if your Miami small business works with a regular freelance consultant or maintains an in-house IT staff that know how to handle the majority of computer problems, Progent’s Microsoft and Cisco certified engineers offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to solve unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Small Businesses in Miami
Progent's remote IT consulting services enable your City# small company to realize the advantages of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:

• Seamless virtual expansion of your local IT resources
  For most small businesses in Miami and throughout Florida, nearby computer support resources, whether consisting of independent consultants or a full-time IT staff, can deal with typical network issues. However, major troubles can strike when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support people. In these situations, Progent's on-call support experts give you an easy, quick, and budget-friendly way to augment your local resources and to pass on valuable information to improve your capability to deal with downstream issues locally.

• Less Dependence on Individual Service Providers
  For IT support, small organizations often rely on independent freelance service providers. Although freelance service people have smaller overhead than big service companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the lack of reserve help may force your company to wait for help during an emergency. As your small business expands, system unavailability and problems with critical software become more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system is always available.

• Create a Solid Foundation for Seamless Growth
  New businesses often start with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly built systems need proper assessment, smart strategic planning, and broad-based technical expertise to evolve to a network infrastructure able to offer the solid foundation to handle vital business demands and ease downstream expansion.

• Interact with Problem Solvers Rather Than Technology Resellers
  Small organizations require guidance and technical education to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and enhancing productivity. They hardly need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of technical expertise, refined remote support software, and familiarity with enterprise networking enable small businesses to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Complete Range of Servers
  Progent can provide in-depth expertise for Microsoft’s powerful server platforms with services that include Windows 2003 expertise, Microsoft Windows Server 2000 migration, Windows NT Server upgrades, Microsoft Exchange 2003 Server support, Exchange Server 5.5 and Exchange Server 2000 upgrades, and SQL Server 2005 consulting.

• Value Pricing
  Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premise service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be forced to permit less critical problems to fester.

• Full Documentation of IT Services
  Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

• Automated Server Monitoring with MS System Center Operations Manager 2007
  Progent is one of the few consulting firms to provide round-the-clock system tracking services based on MS System Center Operations Manager 2007. MS Operations Manager 2007 allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.