Immediate Remote Technical Support for Miami Computer Networks
Immediate Online Help for Miami NetworksFor businesses in Miami or anywhere in Florida, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you receive. In contrast to many remote service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid scenarios where quick solutions somehow turn into big tabs. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the highest degree of efficiency for remote technical support and repair for computer systems of any size. Progent provides protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to communicate with your company's network without breaching corporate security.

Progent's advanced service database application stores detailed records describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to each Progent customer by any engineer. This history of issues and fixes is stored as a readily retrievable internal database that enables Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's remote consulting specialists can arrive at the best resolutions promptly.

Remote support provided by Progent to businesses in Miami and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the resources to support an internal Help Desk but who need fast access to an efficient Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve the most difficult technical challenges, or be available in hectic circumstances when your other service providers are swamped.

    Progent's Call Center team of seasoned information technology professionals provides your clients in Miami or anywhere in the state of Florida quick assistance from a dependable support resource with extensive experience offering phone support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a solid enabler of company performance, and Progent's intent is to solve rather than just annotate IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and training in key application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so your computer support is proactive rather than reactive. By exposing emerging issues before they cause downtime, system monitoring can head off stressful and costly service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a combination of OS platforms.
How Your Miami Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Miami or anywhere in the state of Florida, Progent's online computer support specialists can provide expert and cost-effective IT help the instant your business requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your Miami office has a local freelance support technician or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly complicated integration problems.

Details of Progent's Remote Network Support for Miami
Progent's online support, Internet-based troubleshooting, network security consulting, and network management services give businesses in Miami or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your organization enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, at the forefront of IT service, performing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for using technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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