Immediate Remote Support for Miami IT Networks
Immediate Phone Help for Miami SystemsFor companies in Miami or anywhere in the state of Florida, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most network problems quickly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you actually get. Unlike many online service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes that promote the maximum level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your system remotely without violating corporate security.

Progent's proven customer support reporting system stores thorough histories for all support that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of support rendered to each Progent customer by every Progent consultant. This database of issues and repairs is structured as a quickly searchable proprietary knowledge base that enables Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service experts are able to arrive at optimal resolutions promptly.

Remote services offered by Progent to businesses in Miami and anywhere in the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the money or time to build and maintain an internal Help Desk but who require fast communication with a dependable Help Desk Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a seamless extension of your current Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation resource to handle the toughest computer system challenges, or be ready in overflow circumstances when your regular resources are swamped.

    Progent's Call Center team of experienced information technology professionals provides your clients in Miami or anywhere in the state of Florida instant assistance from a reliable support resource with years of background delivering telephone-based help and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's policy is to solve instead of merely document IT issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional engineering support and education in special application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Miami, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive and automated. By detecting possible trouble spots before they result in downtime, proactive monitoring can ward off disruptive and costly information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems based on a variety of OS platforms.
How Your Miami Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Miami or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT support whenever your business has to have it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Miami organization has a local freelance support technician or employs a full time organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to address unexpected system crises or especially tough integration projects.

Details of Progent's Online Computer Support for Miami
Progent's online support, remote troubleshooting, system security consulting, and system administration services give businesses in Miami or anywhere in the state of Florida unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical experience, refined support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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