Remote Computer Network Support for

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools necessary to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical remote support firms, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for disposing of technical issues efficiently translates into your company conserving cash.

Progent's Online Support Tools
Over time, Progent has developed a collection of customized tools and proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for small company computer networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your company's system without compromising network security.

Progent's proprietary technical support database system maintains extensive documentation of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of assistance rendered to every Progent customer by every consultant. This archive of anomalies and fixes is stored as a conveniently searchable support database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to other vast technical support databases as well as to vendors' in-house product engineers so Progent's online consulting engineers are able to come up with optimal resolutions promptly.

Online support services provided by Progent to small businesses in Miami and anywhere in the state of Florida include:

• Authorized MS Windows Experts
  Progent's Microsoft-qualified online support professionals offer computer system problem solving and IT support for all Microsoft server and application products. Progent is a Microsoft Gold Partner network support firm and can offer your organization the expertise of support engineers who can assist to integrate, maintain and manage the entire family of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server 2007, Project Server, and System Center Operations Manager 2007 and 2005.

• Contact a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and certifies a consultant's network technology knowledge at the expert level. CCIEs know how to deal with the most complex issues occurring in network design, deployment, management, security, and repair. CCIEs work on a privileged basis with Cisco System's in-house support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value since their broad experience enables them to resolve even the most intractable problems rapidly. In typical cases, less qualified consultants can wrestle for hours or even days with the same tasks that a CCIE can fix in a few minutes.

  Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network products.

• CISM and CISSP Certified Network Security Engineers
  Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions to enhance the safety of your Microsoft Windows, Mac, Linux network against attacks or assist your business to recuperate quickly after a damaging breach. Security services offered by Progent include: thorough security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• UNIX/Linux, Solaris, and Mac OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a broad array of computer technologies including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support costs.

  Major Linux versions for which Progent can provide expertise include:

  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects that small companies often request. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

• Help Desk Support
  Progent's Help Desk Call Center programs for small companies with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for smaller companies who don't have the budget to support an internal Call Center but who need quick response from an effective Call Center with proficient phone assistance plus the expertise to escalate complex trouble tickets to advanced engineers.

  Progent’s Virtual Call Center is intended for bigger companies and serves as a seamless supplement to your current Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource for the toughest computer system problems, or be ready in overflow circumstances when your regular resources are too busy.

  Progent's Help Desk Call Center team of seasoned information technology consultants provides your computer users in Miami or anywhere in the state of Florida rapid communication with a large support group with extensive background delivering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a key driver of company performance, and Progent's intent is to resolve rather than simply record technical issues.

• Business Applications Services: Education, Custom Development, and Integration
  Progent's Applications Consulting Group provides remote advanced consulting expertise and training in special application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Word, and Excel. To read additional information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  Online Network and Server Monitoring Services
  Progent offers companies in Miami, or anywhere in the state of Florida, online computer system monitoring support centered around Microsoft Operations Manager 2007, enhanced by Progent for your environment so your network support is proactive and automated. By exposing potential issues before they result in crashes, automated monitoring can head off stressful and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft environments, or environments powered by a mix of platforms.

How Your Miami Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or e-mail information@progent.com. For small companies and startups in Miami or throughout the state of Florida, Progent's phone-based computer support engineers can provide professional and economical system support the moment your organization has to have it. Long experience providing online tech support has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Miami company relies on a regular independent consultant or maintains an in-house organization that can handle the majority of network issues, Progent’s Microsoft certified consultants offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to deal with unexpected system crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Small Organizations in Miami
Progent's online support services allow your City# small company to experience the advantages of on-call, expert IT support without the cost of managing an in-house IT organization. Your information system will derive greater strategic value by becoming more available, productive, and protected. Advantages to your company include:

• Convenient remote expansion of your on-site support resources
  For most small businesses in Miami and throughout Florida, local network service resources, whether made up of independent consultants or a full-time maintenance staff, can take care of the majority of network problems. However, major troubles may spring up when local support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call service experts give you an easy, quick, and affordable way to augment your regular resources and to transfer valuable information to increase your ability to resolve downstream problems locally.

• Reduced Reliance on Individual Consultants
  For IT maintenance, small organizations commonly rely on independent freelance service providers. Although independent service people have less internal costs than larger support organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company expands, system unavailability and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always up and running.

• Create a Scalable Basis for Smooth Growth
  New businesses typically start with an information architecture implemented on a modest budget. Without a robust framework, band-aid fixes can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed systems require careful assessment, smart long-term planning, and extensive IT knowledge to evolve to a network architecture that can deliver the solid foundation to meet vital business demands and simplify downstream growth.

• Interact with Problem Solvers Instead of Technology Vendors
  Small companies need guidance and technical education to negotiate an increasingly complicated array of technology options available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine needs of a small business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of enterprise networking allow small businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over=stretched in-house resources.

Progent adds value by providing:

• In-depth Expertise in Microsoft's Entire Line of Servers
  Progent can provide in-depth support for Microsoft’s leading server products with services such as Microsoft Windows 2003 integration, Microsoft Windows 2000 migration, Windows NT Server migration, Exchange Server 2003 consulting, Microsoft Exchange Server 5.5 and Exchange 2000 Server migration, and Microsoft SQL Server expertise.

• Value Pricing
  Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager 2007. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.

How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.