Immediate Phone Technical Support for Miami UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Miami or anywhere in the state of Florida, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online technical support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to solve most information system issues rapidly. This reduces direct expenses since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast solutions manage to turn into major invoices. Progent's penchant for dealing with problems quickly results in your company saving cash.

Progent's Online Service Technologies
Over time, Progent has developed a set of optimized technologies and proven processes which ensure the maximum level of efficiency for online technical support and repair for small and midsize business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's online support team to interface to your company's network remotely without breaching system security.

Progent's powerful technical support database application includes comprehensive histories for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of services provided to every customer by every Progent engineer. This archive of issues and resolutions is organized as an easily searchable support database that permits Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to arrive at the best resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Miami or anywhere in Florida or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online consulting professionals possess advanced credentials in an extensive set of disciplines. This wide range of technical skills permits Progent's consultants to address practically any problem likely to occur in a small or midsize business network. Certifications held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To support businesses with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support services available from Progent to customers in Miami and throughout the state of Florida include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology including system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server economization and simplified administration, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Engineers for Miami, FloridaThe Cisco CCIE certification is the top accreditation for network professionals, and certifies an individual's technical knowledge at the expert level. CCIEs know how to handle even the most stubborn challenges encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying program patches. CCIEs are an exceptional value since their deep expertise enables them to resolve the most difficult problems rapidly. In many instances, less seasoned engineers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get immediate help for serious network issues that are lowering business efficiency but are beyond the comfort zone of your regular computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment using advanced on-line troubleshooting tools to perform efficient, safe, and affordable analysis and repair. Progent's CCIEs offer assistance with all of Cisco's popular selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.

  • Authorized Windows Experts
    Windows Expertise for Miami, FloridaProgent's Microsoft-certified online support engineers offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Certified System Security Consultants for Miami, FloridaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often need. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for smaller companies who lack the budget to support an internal Call Center but who require quick access to an efficient Help Desk with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your existing Help Desk organization. Progent's Virtual Call Center can serve as an escalation alternative to handle the most difficult technical problems, or be available in those circumstances when your regular resources are too busy.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software to meet the special needs of your corporation, or providing temporary phone support staff to work with your existing Help Desk team during high-demand scenarios like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Miami or anywhere in the state of Florida immediate communication with a large technical support group with substantial background providing phone support and remote repair service for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a solid enabler of business performance, and Progent's policy is to resolve and not just document technical problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff provides online professional consulting support and training in special business application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Office Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the creative elements of Apple Mac systems by offering remote help support and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific jobs like capturing or digitizing audio or video or setting up an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Miami, or anywhere in the state of Florida, online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your computer support is proactive and automated. By detecting looming issues before they expand into network outages, automated monitoring can ward off inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of operating systems.

How Your Miami Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.

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