Urgent Online Technical Support for Miami UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Miami or anywhere in the state of Florida, Progent offers help for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity planning.

Progent's remote support services offer excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve most network issues rapidly. This reduces immediate costs since service calls take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted management.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you receive. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick solutions manage to end up as large tabs. Progent's skill at dealing with problems quickly results in your company spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that promote the maximum level of effectiveness for online help and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's remote service group to link to your computer system without compromising network security.

Progent's sophisticated service database system includes detailed records describing the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help provided to every Progent customer by any Progent engineer. This database of trouble tickets and fixes is stored as a conveniently searchable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft permit access to other extensive technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to determine optimal solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To access Progent's phone support in Miami or anywhere in Florida or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's remote consulting professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of IT skills allows Progent's engineers to tackle virtually any crisis that may occur in a small or midsize business network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to customers with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Phone-based support provided by Progent to small businesses in Miami and throughout the state of Florida include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services address a wide array of information technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving problems affecting UNIX/Linux systems based on leading variants of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Miami, FloridaThe Cisco CCIE certification is the highest accreditation for network consultants, and validates an individual's technical knowledge at the master level. CCIEs know how to handle the most intractable issues surrounding network infrastructure design, installation, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to find solutions for the most complex problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few service providers make CCIEs available to help small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so you can receive urgent help for serious network infrastructure issues that are impacting worker productivity but are outside the comfort zone of your regular IT support providers. Progent's CCIE consultants can interface to your computer system using sophisticated on-line troubleshooting technology to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network products.

  • Authorized Windows Experts
    Windows Experts for Miami, FloridaProgent's Microsoft-qualified remote support engineers can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad array of online PC desktop support including Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Professionals for Miami, FloridaProgent's accredited CISSP and ISSAP security engineers offer a variety of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recuperate rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; designing secure techniques for off-site and mobile communication; guarding your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects that small businesses often request. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service options for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with a reliable Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a transparent extension of your existing Helpdesk team. Progent's Virtual Call Center can operate as an escalation resource for the most difficult technical problems, or be ready in hectic instances when your regular service providers are swamped.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or enhancing your established one, evaluating or enhancing Call Center application software to meet the special needs of your business, or providing occasional online staff to supplement your internal Help Desk Call Center group during demanding events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of experienced information technology professionals provides your customers in Miami or anywhere in the state of Florida instant access to a reliable network service group with extensive experience offering telephone-based consulting and remote diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a key enabler of company efficiency, and Progent's goal is to solve instead of just document technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering support and education in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office Word, and Office Excel. To find out more information about Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac professionals can promote the artistic aspect of Mac environments by delivering phone-based consulting support and training in graphics, audio, and video. Progent's consultants offer help in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or configuring an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers companies in Miami, or anywhere in the state of Florida, remote computer system monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT maintenance is proactive and automated. By detecting potential issues before they grow into crashes, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or networks that support a combination of platforms.

How Your Miami Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.

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