Fast Online Consulting for Miami UNIX or Linux NetworksFor small and midsize businesses located in Miami or anywhere in Florida, Progent provides help for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's online technical support services offer excellent value because they have the practical background and the advanced tools to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs somehow turn into large invoices. Progent's skill at handling problems efficiently results in your business saving money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and proven methodologies that allow the highest level of effectiveness for online help and repair for small and midsize business information systems. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's remote service group to communicate with your company's environment without compromising corporate security.

Progent's proprietary customer support database application keeps comprehensive documentation of all support that Progent's clients have received. Progent's team service personnel have access to the records of all help delivered to each Progent client by every Progent engineer. This database of anomalies and fixes is stored as a readily exploitable proprietary knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and close partnerships with key vendors including Cisco and Microsoft permit access to additional massive technical support databases and allow priority access to vendors' internal product engineers so Progent's online service specialists can come up with the best resolutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone support in Miami or anywhere in Florida or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based technical service engineers possess advanced credentials in an extensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage virtually any emergency that may occur in a small business information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.

To provide assistance to customers with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP experts, and Information System Security Architecture Professional engineers.

Online technical support services Offered by Progent to clients in Miami and throughout the state of Florida include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X remote support services address a wide range of information technology such as network architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency online help for resolving problems affecting UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Engineers for Miami, FloridaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex challenges associated with network planning, integration, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad experience allows them to solve even the most intractable problems quickly. In typical cases, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support firms make CCIEs available to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get timely assistance for serious network problems that are lowering business efficiency but are not within the scope of your regular IT service resources. Progent's Cisco CCIE consultants can interface to your computer system by means of the latest remote troubleshooting tools to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus VPN solutions.

  • Certified MS Windows Expertise
    Windows Expertise for Miami, FloridaProgent's Microsoft-qualified remote support engineers can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of support engineers who can help your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server development, Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of online PC desktop consulting and support services including Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Qualified Network Security Engineers for Miami, FloridaProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist you to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center service offerings for small and midsize companies with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller companies who don't have the budget to support an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with professional telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless extension of your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the toughest technical problems, or be available in overflow circumstances when your other resources are too busy.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center application software to address the unique demands of your corporation, or providing temporary online staff to work with your in-house Help Desk Call Center resources during high-demand events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants provides your computer users in Miami or anywhere in the state of Florida fast communication with a dependable support group with extensive background offering telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's intent is to solve and not merely track IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Word, and MS Excel. To learn more information concerning Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac experts can support the artistic aspect of Apple Mac systems by delivering remote help support and education in graphics, audio, and motion video. Progent's support professionals can provide assistance in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like scanning or digitizing audio or video or establishing an audio/video production studio.

    Online Network Monitoring Support
    Progent offers companies in Miami, or anywhere in the state of Florida, remote network monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your network maintenance is proactive and automated. By detecting possible issues before they expand into network outages, automated monitoring can avoid disruptive and costly network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows environments, or networks that support a combination of platforms.

How Your Miami Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.