For small and midsize companies in Miami or anywhere in Florida, Progent offers 24x7 phone technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support engineers offer excellent value because they have the real-world experience and the advanced technology to solve most network issues quickly. This reduces immediate expenses because service calls take up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical online service companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick solutions manage to turn into large invoices. Progent's skill at handling problems efficiently translates into your business saving cash.
Progent's Remote Support Tools
Over time, Progent has developed a collection of optimized technologies and field-tested processes which permit the maximum degree of effectiveness for remote consulting and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's system without compromising corporate security.
Progent's highly evolved customer support reporting application keeps detailed documentation of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support provided to each customer by every consultant. This history of problems and responses is stored as a conveniently retrievable proprietary database that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco Systems and Microsoft permit access to additional extensive support knowledge bases and to manufacturers' internal product engineers so that Progent's online consulting specialists can determine optimal solutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Help from Progent
To initiate Progent's remote support in Miami or anywhere in Florida or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.
Online Technical Support. Network Support Services Offered Progent
Progent's remote technical service engineers offer certified skills in an extensive set of disciplines. This broad scope of IT skills enables Progent's engineers to manage almost any crisis likely to take place in a small business network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help clients with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP experts, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to small businesses in Miami and anywhere in the state of Florida include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a wide array of information technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a person's networking skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn problems occurring in network infrastructure planning, integration, administration, security, and problem solving. Cisco CCIEs work closely with Cisco System's internal engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional value because their broad experience allows them to find solutions for the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco Systems authorized CCIE so you can receive timely assistance for complex network issues that are hurting worker efficiency but are beyond the scope of your regular network service group or consultant. Progent's Cisco CCIE support experts can communicate with your network using sophisticated on-line support technology to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs have consulting for all of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Windows Experts Progent's Microsoft-qualified online support engineers offer computer system troubleshooting and IT support for all Microsoft server and application products. Progent is a Microsoft Gold Partner consulting company and can offer your business the services of consulting engineers who can assist to integrate, support and manage the extensive suite of Microsoft Servers including Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Application Center, Microsoft SharePoint Services, Project Server, and System Center Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Qualified Network Security Specialists Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover quicky following a serious breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs that small companies often need. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
Help Desk Call Center Services
Progent's Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for small businesses who don't have the money or time to create an internal Help Desk but who need fast communication with a reliable Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless extension of your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation option for the toughest computer system problems, or be available in hectic situations when your ordinary support engineers are too busy.
Progent's Help Desk consulting support can guide you in creating an efficient new Call Center or revamping your current one, evaluating or customizing Help Desk Call Center software to meet the unique requirements of your company, or adding occasional online personnel to work with your in-house Call Center group to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology consultants provides your workers in Miami or anywhere in the state of Florida immediate contact with an effective technical support resource with extensive experience providing phone consulting and online repair service for networks powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's focus is to earn the Call Center perception as a crucial driver of business performance, and Progent's policy is to solve instead of just report IT problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff provides phone-based professional engineering expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Word, and MS Office Excel. To read additional information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the imaginative elements of Macintosh systems by delivering remote help services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Miami, or anywhere in the state of Florida, online network monitoring support based on Microsoft Operations Manager, adapted by Progent to suit your environment so your network support is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks powered by a mix of platforms.
How Your Miami Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or Mac OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or email information@progent.com.
Position Openings for Recruit Cisco Consultant Careers Oakland
Progent is seeking to find fulltime, solutions-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco accredited network engineers with Cisco CCDP or CCIE certification; security consultants who have CISSP or CISA or comparable security credentials; and high-end system design consultants with experience in mobile solutions, wireless networking, high availability, disaster recovery, information protection, and virtual servers. Progent also is hiring professionals who can work on Progent's team of help desk service specialists and remote support experts. Also, Progent is looking for talented administrators who can operate effectively in Progent's fast-paced, virtual office environment.
Progent's Mac experts can promote the creative facets of Macintosh computing by offering help services and training in graphics, audio, and video. Progent's consultants offer help in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Progent’s wireless consultants can help small companies design, choose, evaluate, deploy and support secure building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of protection that matches or excels wireline interfaces. Progent offers experience in wireless LAN technology from Cisco Aironet, Proxim, and additional small business wireless providers and can help you select and install the wireless connectivity technology that align best your business requirements.
Progent's UNIX platform consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop source to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent’s IT outsourcing packages provide budget-friendly computer consulting for small businesses. Whether it includes designing network architecture, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your network, or developing an on-line business application, outsourcing your IT engineering services can contain expenses and minimize uncertainties, allowing network service expenses to increase in a more linear and controlled manner than is feasible by assembling a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and robust system architecture for your vital business software powered by Windows such as Microsoft Office XP, Office 2003, and Office 2000.
Progent’s Microsoft-certified consultants offer small and midsize businesses computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a common spot for your workers or customers to access, manage, share and interact with useful data, files, and software and to communicate with other people. It allows faster and more intelligent decisions, more effective access across groups and more streamlined business processes. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information accessible inside and without a business network. Windows SharePoint Services connect workers, customers, teams and projects with the data they’ve created in a manner that makes data convenient to find, retrieve and apply.
Cisco's security and offsite access technology for small to mid-size companies represent a full range of manageable security products to let you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes experienced engineers with Cisco CCIE and Cisco Certified Network Professional qualifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your corporate goals.
Progent’s Microsoft certified experts offer small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important applications quickly and automatically to appropriate workers, lower software costs and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by improving your awareness of weak points and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or geography, and reduce operational costs by fully utilizing the management functions built into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource tracking management including software and hardware inventory.
The Cisco Unified Wireless Network infrastructure delivers cost-effective wireless solutions for business-critical mobility. Cisco's solution enables the same degree of security, flexibility, and maintainability for wireless LANs that businesses expect in their tethered infrastructure. This involves integrated enterprise-class security that identifies, blocks, and adapts in reaction to known and new security threats. It incorporates unified mobility services like voice support, position services, guest connectivity, and enhanced security. Cisco technology has the flexibility and expandability to meet the needs of IT systems of all sizes, from small companies to large-scale enterprises, for WLAN campus deployments or branch offices. The Cisco Unified Wireless Network architecture allows organizations to take advantage of the wireless environment to optimize operations and increase efficiency via a mobile workforce. Cisco's wireless product families reduce overall IT costs and streamlines LAN deployment, support, and administration. Wireless devices that Progent provides expertise for include Cisco's Aironet 1230AG Series access points, Cisco Aironet 1500 Series outdoor mesh access points, Cisco 1300 bridges, Cisco's WLCM Routers, and Cisco's 4400 Wireless LAN Controller.
Progent provides national urgent help and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft Windows products. Remote technical support offers optimum return for your information technology dollar by extending client productivity and shortening the hours charged for computer repair services. Advanced remote access tools and skilled service specialists and engineers combine to enable Progent to solve the majority of IT issues without squandering time and money by traveling to your location. In the vast majority of cases your IT issues can be remediated over the phone or via a mix of phone help and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP qualified security specialists to help you with the most challenging network issues.
Progent's Virtual Server Hosting service combines proven virtualization architecture, a world-class data center facility, and the technical support expertise of Progent's Microsoft certified consulting group to provide small and midsize businesses with a complete IT outsourcing solution that enhances network dependability and security, reduces management hassle, and cuts costs. With Virtual Data Center Hosting, a small or midsize business can have all of its software platforms and key business application servers hosted in a secure and reliable facility on a high-performance, non-stop virtual machine set up and maintained by Progent's network support professionals.
Progent’s business reporting professionals offer expertise in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also help you set up the server, networking and security infrastructure needed to support a state-of-the-art reporting solution. Progent’s reporting consultants can be especially useful in helping you combine data from various data sources including Access, Excel, XML, OLAP, SQL and a wide array of financial tools and corporate management programs.
For small business IT networks, administering and coordinating virus defense with business continuity plus the preparartion for recovering critical systems following a successful breach demands a continual effort that entails a variety of software utilities, procedures, and security policies. Progent’s CISSP and CISM certified consultants can assist you with network security and virus protection at any level, from security audits to creating a complete security strategy. Progent’s security consulting services include affordable per hour or contract service to help clients install and maintain secure small business information networks powered by Windows and Cisco Systems solutions. Progent supports information security products from all major security defense vendors including Cisco PIX Firewall, Veritas, Netscreen, Symantec, Trend Micro, Sonicwall, Ingate, and Watchguard. Progent’s network security consulting specialists offer help in physical security, wireless security, operational security, server security, programming security, security infrastructure, security management practices, security planning, security assessment, and system security auditing. Progent can also assist with telecom, network and Internet security, access control technology and methodology, business continuity planning, information backup, and cryptography.
Cisco's current connectivity products and tools enable a new model of data center design that permits continual improvements in server, disk, network framework, and application solutions in a maintainable and affordable manner. Progent can help you to identify and deploy Cisco's network technology to create a solid foundation for your data center and streamline your data center functionality in critical areas including processor and storage utilization, end-to-end security enforcement, server consolidation, regulatory issues, and business continuance.
For small and midsize companies in Miami or anywhere in Florida, Progent offers 24x7 phone technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a person's networking skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn problems occurring in network infrastructure planning, integration, administration, security, and problem solving. Cisco CCIEs work closely with Cisco System's internal engineers in analyzing anomalies with IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional value because their broad experience allows them to find solutions for the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes.
Progent's Microsoft-qualified online support engineers offer computer system troubleshooting and IT support for all Microsoft server and application products. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover quicky following a serious breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and managing 24x7 proactive monitoring.
