Immediate Online Support for Miami Networks
Fast Phone Support for Miami NetworksFor businesses in Miami or anywhere in Florida, Progent provides online technical support for computer systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions use up minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you receive. Unlike many remote support organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where speedy. minor solutions manage to end up as big tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that ensure the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to link to your company's network remotely without compromising corporate security.

Progent's sophisticated service reporting application keeps detailed records for all support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance provided to every Progent client by every Progent engineer. This database of anomalies and repairs is structured as a quickly exploitable support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow priority access to vendors' in-house support staff with the result that Progent's online service experts are able to come up with the best resolutions quickly.

Online services available from Progent to customers in Miami and throughout the state of Florida include:

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Help Desk programs for businesses with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who want quick access to an effective Help Desk with professional phone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk Call Center application software to meet the particular requirements of your company, or providing occasional online personnel to reinforce your internal Help Desk Call Center group during unusually busy scenarios like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network consultants provides your clients in Miami or anywhere in the state of Florida instant communication with a reliable support resource with years of experience delivering telephone-based help and online diagnostics for networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a significant enabler of business efficiency, and Progent's goal is to fix rather than just document IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff offers online and in-depth engineering expertise and education in special business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To read additional information about Progent's consulting, custom development, and training services, visit Progent's Applications Experts Group.

  • Online Network Monitoring Services
    Progent offers companies in Miami, or anywhere in the state of Florida, remote network monitoring support powered by Microsoft System Center Operations Manager, enhanced by Progent to fit your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they expand into network outages, remote monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems powered by a variety of operating systems.
How Your Miami Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote assistance with Windows, Mac OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Miami or anywhere in the state of Florida, Progent's phone-based computer support engineers can deliver effective and affordable IT help the moment your business requires it. More than a decade of delivering remote technical assistance has earned Microsoft Gold status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Miami organization has a regular freelance support technician or employs a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve unexpected network crises or particularly challenging integration projects.

Features of Progent's Remote Network Support for Miami
Progent's phone help, Internet-based repair, system security consulting, and network management services offer companies in Miami or throughout the state of Florida the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of IT background, refined support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the forefront of network service, performing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you pay just for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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