Immediate Remote Technical Support for Miami Networks
Fast Online Consulting for Miami SystemsFor businesses in Miami or anywhere in Florida, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical experience and have access to the advanced technology necessary to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes somehow turn into large invoices. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your network remotely without violating system security.

Progent's advanced technical support reporting system includes detailed histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of all help rendered to every Progent customer by any engineer. This history of trouble tickets and repairs is organized as a readily retrievable proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's online service experts can arrive at the most efficient resolutions in the least time.

Online support provided by Progent to clients in Miami and anywhere in the state of Florida include:

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the money or time to create an in-house Call Center but who need fast access to a dependable Help Desk Call Center with proficient phone support as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a seamless supplement to your current Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex technical challenges, or be available in overflow circumstances when your regular service providers are too busy.

    Progent's Help Desk team of experienced information technology professionals gives your workers in Miami or anywhere in the state of Florida rapid contact with a reliable support resource with extensive experience delivering phone help and remote repair service for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a major driver of company performance, and Progent's aim is to resolve rather than just track IT problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply online professional consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Office Excel. To read more information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Online Network Monitoring Services
    Progent can provide businesses in Miami, or anywhere in the state of Florida, remote network and server monitoring support powered by System Center Operations Manager, configured by Progent for your environment so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they evolve into downtime, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or networks that incorporate a combination of OS platforms.
How Your Miami Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Miami or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT support whenever your business needs it. More than a decade of offering online repair services has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Miami organization deals with a local independent support technician or employs an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle unexpected network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in Miami
Progent's online network troubleshooting services allow your Miami business to realize the benefits of immediate, enterprise-grade IT support without the expense of managing an in-house IT organization. Your network will derive added strategic worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Miami or anywhere in Florida, nearby computer service providers, whether represented by freelance consultants or an internal IT staff, can handle typical technical issues. However, major troubles may strike when your regular resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable solution to supplement your regular resources and to pass on valuable information to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry less overhead than big support companies and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your business to go without assistance during an emergency. As your network expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of reserve support experts to insure your network is always available.

  • Create a Solid Foundation for Smooth Growth
    Companies often begin with an information architecture created on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get piled onto a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the organization. Such poorly designed environments require proper analysis, smart long-term planning, and extensive technical expertise to upgrade to a system architecture that can deliver the stable foundation to handle current business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices need advice and technical education to negotiate an ever more complex maze of technology options capable of promoting business growth and enhancing productivity. They do not need a network engineer who is attempting to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT expertise, refined support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the front lines of network service, executing a broad variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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