Immediate Online Technical Support for Miami IT Networks
Fast Phone Support for Miami SystemsFor businesses located in Miami or anywhere in Florida, Progent provides remote support for networks powered by Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical experience and are equipped with the sophisticated technology needed to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast fixes somehow turn into major bills. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes which permit the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's system without breaching system security.

Progent's sophisticated customer support database system keeps detailed histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services rendered to every client by any Progent engineer. This history of issues and resolutions is stored as a conveniently exploitable support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service experts can find optimal solutions quickly.

Remote support provided by Progent to companies in Miami and anywhere in the state of Florida include:

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who need quick communication with a reliable Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless addition to your existing Help Desk resources. Progent's Virtual Help Desk can act as a an escalation option for the toughest computer system challenges, or be available in overflow circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your customers in Miami or anywhere in the state of Florida quick contact with an effective technical support resource with years of experience providing phone support and remote repair service for computer environments based on Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's intent is to solve instead of merely track IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote advanced consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Word, and Microsoft Excel. To learn more on Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Remote Network and Server Monitoring Support
    Progent can provide businesses in Miami, or anywhere in the state of Florida, online network monitoring support powered by System Center Operations Manager, customized by Progent to accommodate your business so your network support is proactive rather than reactive. By detecting looming problems before they grow into full-scale emergencies, system monitoring can head off inconvenient and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or environments based on a variety of OS platforms.
How Your Miami Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Miami or anywhere in the state of Florida, Progent's phone-based network support engineers are ready to deliver effective and economical IT support whenever your company needs it. More than 15 years of providing online repair services has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems quickly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Miami organization relies on a regular freelance support technician or employs an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Services for Miami
Progent's phone support, Internet-based repair, network security expertise, and network administration services give businesses in Miami or anywhere in the state of Florida the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of technical knowledge, refined remote support software, and familiarity with corporate IT allow companies to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of network support, executing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This ensures that you get not only expert technical skills, but also a consultant with proven methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every consultant to every client. The discipline of detailing and organizing support activity allows more efficient support and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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