Immediate Online Help for Miami Computer Networks
Fast Phone Technical Support for Miami NetworksFor businesses located in Miami or anywhere in Florida, Progent offers remote help for computer systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional value because they possess the real-world background and have access to the advanced tools needed to solve most information system problems quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the highest degree of efficiency for remote help and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your computer system remotely without violating network security.

Progent's proven customer support database system stores comprehensive documentation for the support that Progent's customers have received. Progent's authorized engineers have access to the history of all help rendered to every Progent client by any Progent engineer. This database of problems and responses is structured as a conveniently searchable proprietary knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up other massive technical support databases and allow fast response from vendors' in-house engineering staff so Progent's remote service specialists are able to find optimal resolutions quickly.

Online support offered by Progent to companies in Miami and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who require fast response from a dependable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center application software to meet the unique demands of your business, or providing occasional online personnel to work with your internal Call Center resources during high-demand situations like software transitions, mass updates, or installing new business software.

    Progent's Call Center staff of seasoned network professionals offers your customers in Miami or anywhere in the state of Florida quick assistance from a dependable support resource with extensive background offering telephone-based consulting and online repair service for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid contributor to business success, and Progent's target is to solve rather than just document IT issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides online professional consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Word, and MS Excel. To read more information about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Miami, or anywhere in the state of Florida, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By exposing possible problems before they evolve into crashes, proactive monitoring can ward off disruptive and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or environments that support a mix of OS platforms.
How Your Miami Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple Mac, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Miami or throughout the state of Florida, Progent's online computer support engineers can deliver professional and economical system support whenever your company requires it. Long experience offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve network problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Miami office works with a local independent support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to resolve sudden network emergencies or especially complex integration problems.

Features of Progent's Online Computer Services for Miami
Progent's phone support, remote repair, network security expertise, and network management services offer offices in Miami or throughout the state of Florida the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Line of Servers
    Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 integration, Windows Server 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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