Even if your Miami company works with a local freelance consultant or maintains a full time IT staff that know how to handle the majority of computer problems, Progent’s Microsoft and Cisco certified engineers provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to fix unexpected network crises or especially challenging integration projects.

Features of Progent's Remote Network Services for Miami
Progent's phone help, remote repair, network security expertise, and system management services give small companies in Miami or throughout the state of Florida the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help services include:

• Fast Phone Contact with Microsoft Qualified Experts
  Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to small businesses in Miami and is also ideal for networks in geographic regions of Florida that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service databases, and on-going training.

• Per Minute Billing to Minimize Costs
  Progent provides remote support on a by-the-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone service and asks for no periodic subscription fee. This protects you from facing big bills for simple repairs.

• Availability of Cisco Certified Network Architecture Specialists
  As a Registered Partner for Cisco, Progent offers the services of on-staff specialists with expertise in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected connectivity for wireline and wireless networking.

• Application Experts Consulting
  Progent's basic support services include system integration, Microsoft Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Support available from the Application Experts Team includes:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Customer Relationship Management Help
  • Microsoft Office Project Training
  • MS Office Excel Consulting
  • Microsoft Word Expertise
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Support
  • Mac Help
  By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that meet the specific requirements of your company.

• Sophisticated Remote Access Tools
  Protected online access allows Progent's support experts to see precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive personal visit. Sophisticated online access tools and experienced engineers combine to enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote network monitoring.

• Support for Mainstream VPN Products
  Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• Round-the-Clock Service for High System Uptime
  For small companies with vital applications, Progent can provide 24x7 remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.

• Help Desk Services
  Progent's Help Desk support services are intended specifically for budget-constrained small businesses whose clients need instant recourse to a Help Desk service with effective phone support and full escalation capability.

Advantages of Progent's Network Help for Small Businesses in Miami
Progent's remote technical help services enable your City# small company to enjoy the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by being more reliable, efficient, and secure. Benefits to your business include:

• Seamless virtual expansion of your on-site IT resources
  For most small companies in Miami and throughout Florida, local network support providers, whether represented by independent consultants or a full-time maintenance staff, can resolve typical technical problems. However, IT crises sometimes occur when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these cases, Progent's online support professionals give you an easy, fast, and economical solution to supplement your local help and to convey valuable information to increase your ability to deal with future issues in-house.

• Less Dependence on Individual Consultants
  For IT maintenance, small offices often depend on independent freelance consultants. While freelance consultants have less internal costs than larger service organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of backup help may require your business to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with critical applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup support expertise to insure your IT system is always available.

• Build a Scalable Foundation for Seamless Growth
  New businesses typically start with an information architecture implemented on a modest budget. Lacking a robust framework, band-aid repairs can get thrown on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. These badly designed environments require careful analysis, smart strategic planning, and extensive IT knowledge to evolve to a system architecture that can deliver the stable foundation to handle critical business requirements and ease future expansion.

• Work with Solution Providers Instead of Product Resellers
  Small businesses require advice and technical education to negotiate an ever more complex maze of technology alternatives capable of promoting business success and improving productivity. These companies do not need a network engineer who is attempting to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and familiarity with corporate IT enable small companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over=stretched in-house IT help.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Entire Family of Servers
  Progent can provide in-depth support for Microsoft’s powerful server products with services such as Windows Server 2003 support, Windows Server 2000 upgrades, Microsoft Windows NT upgrades, Exchange Server 2003 support, Microsoft Exchange 5.5 Server and Exchange Server 2000 migration, and SQL Server 2005 expertise.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, in the trenches of network service, executing a broad range of technical tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just expert IT skills, but also a consultant with proven approaches for using computer knowledge to fix actual IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be forced to permit minor problems to fester.

• Full Records of IT Services
  Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every customer. The discipline of detailing and archiving support records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who work with trusted independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. This package allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from painful and costly service losses.

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Emergency Support.