Fast Online Help for Miami Networks
Immediate Online Consulting for Miami NetworksFor businesses in Miami or anywhere in the state of Florida, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISA and CISSP-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. Efficient support reduces direct costs because service calls require minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you actually get. In contrast to many remote support firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where quick solutions somehow end up as large bills. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven processes which permit the highest degree of effectiveness for online help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's Technical Response Center to interface to your company's environment without compromising network security.

Progent's powerful service database system keeps detailed records of all support that Progent's clients have received. Progent's team engineers have access to the specifics of assistance provided to each Progent client by any Progent engineer. This database of issues and repairs is stored as a readily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with important industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts can determine optimal solutions promptly.

Remote technical support services offered by Progent to customers in Miami and anywhere in the state of Florida include:

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to assemble and manage an internal Help Desk but who need fast access to a dependable Help Desk with professional phone assistance plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent supplement to your existing Helpdesk team. Progent's Virtual Help Desk can act as a an escalation option for complex network problems, or be ready in overflow situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of experienced network professionals offers your workers in Miami or anywhere in the state of Florida immediate communication with a dependable technical support resource with years of experience providing phone help and online troubleshooting for IT systems powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a solid enabler of company efficiency, and Progent's aim is to fix and not just record network issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Project, Word, and Microsoft Office Excel. To read more information on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as IPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS managed cloud backup.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or environments that support multiple operating systems.
How Your Miami Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Miami or throughout the state of Florida, Progent's phone-based network support specialists can deliver professional and affordable system support the moment your company needs it. More than a decade of delivering remote repair services has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Miami company relies on a regular independent consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to deal with sudden network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Miami
Progent's online network troubleshooting services enable your Miami organization to have the benefits of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your information system will derive greater business value by being more available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    For most companies in Miami and throughout Florida, local computer service providers, whether made up of freelance consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, serious problems can spring up when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these cases, Progent's online support specialists provide an easy, quick, and affordable solution to augment your regular resources and to pass on useful information to increase your ability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly depend on individual freelance service providers. While independent service people have less overhead than larger consulting firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your company expands, network downtime and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your IT system is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Companies typically begin with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. Such badly built environments require proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complicated array of product alternatives capable of promoting business success and enhancing productivity. They hardly need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product rather than the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match IT consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the forefront of IT service, executing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each staff member to each client. The discipline of detailing and organizing support activity results in more efficient service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















© 2002- 2017 Progent Corporation. All rights reserved.