Fast Online Troubleshooting for Miami Computer Networks
Urgent Remote Consulting for Miami NetworksFor businesses in Miami or anywhere in Florida, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and diagnostic issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the real-world experience and have access to the advanced technology required to solve the majority of network problems rapidly. This reduces immediate costs since service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor fixes manage to end up as major tabs. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online help and repair for information systems of all sizes. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to access your company's environment without compromising corporate security.

Progent's powerful customer support database system keeps thorough documentation describing the support that Progent's clients have received. Progent's team engineers have the benefit of the history of all help delivered to every Progent customer by any Progent engineer. This database of trouble tickets and fixes is stored as a quickly retrievable support knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close partnerships with key technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions in the least time.

Online support provided by Progent to companies in Miami and anywhere in the state of Florida include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the budget to support an internal Call Center but who need fast access to a dependable Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a transparent supplement to your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex computer system issues, or be ready in those situations when your regular service providers are swamped.

    Progent's Help Desk staff of experienced information technology experts offers your clients in Miami or anywhere in the state of Florida instant assistance from an effective network service resource with years of background offering phone support and online troubleshooting for networks powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a significant driver of business performance, and Progent's goal is to solve instead of just track network problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Miami, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your IT support is proactive rather than reactive. By anticipating potential problems before they result in full-scale emergencies, system monitoring can ward off disruptive and costly service failures. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft networks, or networks that incorporate a mix of platforms.
How Your Miami Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Miami or anywhere in the state of Florida, Progent's phone-based network support engineers can deliver effective and economical system help the instant your company has to have it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Miami business has a regular independent consultant or maintains a full time organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Companies in Miami
Progent's remote network troubleshooting services allow your Miami business to have the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Miami and throughout Florida, nearby computer service resources, whether represented by outside consultants or an internal maintenance staff, can solve typical technical problems. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support experts offer a convenient, fast, and affordable way to supplement your regular help and to transfer valuable knowledge to improve your capability to resolve downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. Although independent consultants have smaller overhead than big service firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your company to go without assistance during an emergency. As your company grows, system unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup service experts to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often begin with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly built systems need proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system architecture able to deliver the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices need advice and technical training to navigate through an increasingly complex maze of product options capable of promoting business success and improving efficiency. Businesses do not need a network consultant who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical expertise with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical background, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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