Immediate Online Technical Support for Miami IT Networks
Fast Phone Support for Miami SystemsFor businesses located in Miami or anywhere in Florida, Progent provides remote support for networks powered by Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical experience and are equipped with the sophisticated technology needed to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast fixes somehow turn into major bills. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-tested processes which permit the maximum degree of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your company's system without breaching system security.

Progent's sophisticated customer support database system keeps detailed histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services rendered to every client by any Progent engineer. This history of issues and resolutions is stored as a conveniently exploitable support database that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service experts can find optimal solutions quickly.

Remote support provided by Progent to companies in Miami and anywhere in the state of Florida include:

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the money or time to support an in-house Help Desk Call Center but who need quick response from an effective Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the toughest technical problems, or be ready in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk staff of seasoned network experts offers your workers in Miami or anywhere in the state of Florida immediate assistance from an efficient network service group with substantial background offering phone help and online repair service for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of company productivity, and Progent's policy is to resolve instead of simply record IT problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Online Network and Server Monitoring Support
    Progent offers companies in Miami, or anywhere in the state of Florida, remote computer system monitoring support centered around System Center Operations Manager, configured by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in downtime, proactive monitoring can avoid disruptive and expensive service failures. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or environments that support a mix of OS platforms.
How Your Miami Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online help with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Miami or anywhere in the state of Florida, Progent's phone-based network support specialists can provide effective and cost-effective IT help the moment your business has to have it. More than a decade of offering online repair services has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Miami business relies on a local independent support technician or employs a full time IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to fix unexpected network crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Miami
Progent's remote network troubleshooting services allow your Miami company to experience the advantages of immediate, world-class network support without the cost of maintaining an in-house IT organization. Your network will derive greater business worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    For most businesses in Miami and throughout Florida, local network service resources, whether made up of independent consultants or an internal maintenance staff, can resolve the majority of technical issues. However, serious problems might occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support professionals provide an easy, fast, and affordable solution to supplement your regular help and to convey valuable information to increase your ability to handle downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on independent freelance service providers. While independent service people have less overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup help may require your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve support expertise to insure your network remains available.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, stability and expandability problems can impede the productivity of the organization. These poorly designed environments need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can deliver the solid foundation to meet critical business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of promoting business growth and improving efficiency. Businesses do not need a computer consultant who is motivated to sell a specific vendor's products. IT support and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the front lines of IT service, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not only expert IT help, but also a consultant with proven methods for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to every client. The discipline of documenting and organizing service records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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