Immediate Online Support for Miami Networks
Fast Phone Support for Miami NetworksFor businesses in Miami or anywhere in Florida, Progent provides online technical support for computer systems based on Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional value because they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. This lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you receive. Unlike many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where fast solutions manage to end up as major bills. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes that allow the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco Systems, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's online support team to connect to your company's environment without violating system security.

Progent's powerful customer support database system keeps extensive records for the service that Progent's customers have received. Progent's staff engineers have access to the specifics of support rendered to every client by every engineer. This archive of problems and repairs is stored as a quickly searchable internal database that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and formal relationships with important technology companies including Cisco and Microsoft open up additional vast support knowledge bases and allow fast response from vendors' internal support staff so Progent's online service specialists can find the best solutions promptly.

Online support services available from Progent to customers in Miami and anywhere in the state of Florida include:

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the resources to create an in-house Help Desk but who want fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless extension of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle complex network problems, or be ready in those instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Miami or anywhere in the state of Florida instant communication with an effective technical support group with substantial background offering telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to company performance, and Progent's intent is to solve rather than just annotate network issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in special application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To learn more concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Online Network and Server Monitoring Services
    Progent can provide companies in Miami, or anywhere in the state of Florida, remote computer system monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing possible issues before they evolve into downtime, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Windows environments, or systems based on a combination of OS platforms.
How Your Miami Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Miami or anywhere in the state of Florida, Progent's online network support specialists can provide professional and affordable IT help the moment your company requires it. More than a decade of delivering remote technical assistance has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Miami company relies on a local freelance support technician or employs a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to solve sudden system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Miami
Progent's online technical help services allow your Miami organization to realize the benefits of immediate, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    With most companies in Miami and throughout Florida, nearby computer support providers, whether consisting of freelance consultants or a full-time IT staff, can handle typical technical problems. On the other hand, serious problems might spring up when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online support professionals provide a convenient, fast, and affordable way to supplement your local help and to pass on useful information to increase your ability to resolve downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller companies commonly depend on independent freelance service providers. While independent consultants carry less internal costs than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your network expands, system unavailability and trouble with vital software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support experts to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations typically start with an information system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. These badly built environments require careful analysis, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to provide the stable foundation to meet critical business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of technology options available for promoting business growth and enhancing productivity. These companies hardly need a network engineer who is motivated to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match technical expertise with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of technical background, refined remote support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 upgrades, Windows 2003 Server upgrades, Microsoft Windows 2000 Server migration, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every customer. The practice of detailing and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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