Immediate Online Technical Support for Miami IT Networks
Immediate Online Consulting for Miami NetworksFor companies in Miami or anywhere in Florida, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve most information system issues rapidly. This reduces immediate costs since service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by reducing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is particularly important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where quick repairs somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized tools and proven processes which ensure the maximum level of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's network remotely without violating network security.

Progent's advanced technical support reporting application includes thorough records of the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of services delivered to every Progent customer by any Progent engineer. This database of anomalies and resolutions is structured as a conveniently retrievable internal database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best resolutions promptly.

Remote technical services offered by Progent to businesses in Miami and anywhere in the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the budget to create an in-house Call Center but who need quick access to an effective Help Desk Call Center with professional telephone support as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk or revamping your current one, identifying or customizing Help Desk software products to handle the particular requirements of your company, or adding temporary phone support personnel to work with your in-house Call Center resources during high-demand events like software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology consultants gives your clients in Miami or anywhere in the state of Florida quick communication with an effective support resource with extensive experience offering telephone-based support and online diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a significant driver of business productivity, and Progent's policy is to solve and not just document network problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and training in specific business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Miami, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so your computer maintenance is proactive and automated. By uncovering potential trouble spots before they result in crashes, system monitoring can ward off stressful and costly service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate a combination of OS platforms.
How Your Miami Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Miami or anywhere in the state of Florida, Progent's online network support engineers are ready to deliver expert and economical system help whenever your company requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Miami office has a regular freelance consultant or maintains a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to resolve sudden network crises or especially challenging integration projects.

Details of Progent's Remote Computer Support for Miami
Progent's online support, Internet-based repair, system security expertise, and system administration services give businesses in Miami or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, refined remote support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the front lines of IT support, performing a broad range of IT projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every staff member to every customer. The practice of detailing and archiving support activity results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















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