Low-cost Computer Help from Microsoft and Cisco Qualified Experts for Companies in Midland, TX
By delivering world-class support whenever you require it, providing specialized knowledge for key business applications, offering innovative services such as virtual server hosting, invoicing solely for help you receive, and requiring no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your It network and reduce support expenses. Progent recognizes that information system security, dependability, and efficiency are just as critical to small companies as to major corporations but that small organizations lack the economy of scale to invest aggressively in information networks and in-house support groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to provide the network support your business requires whenever you need it and at a cost you can afford.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house IT support personnel. This can save money and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to assist your business to design and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Midland, Texas
Progent's national group of industry certified experts provides support for virtually all aspects of network systems deployed by companies of all sizes. Practice areas served by Progent in Midland include:

Service Delivery Alternatives Available for Midland, Texas Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive service documentation, reliable follow-up, and tight cost control for an array of network support delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help clients to analyze and fix network problems without the cost or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to deliver small and midsize businesses the optimal solution: on-premises service professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for on-site support calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require prompt and reliable support from a professional Help Desk with effective telephone support, remote repair capability, and enough technical strength for all needed problem escalation. Because smaller companies typically are constrained by tight IT budgets and can spare scant executive bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business information networks are always up and running. Read more details about Progent's Contact Center services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, high availability network engineering, server virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term projects like management information software programming and support, relational database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small organizations. Because Progent uses the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and performance is continually monitored, and systems and data files are regularly archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also convenient for clients to migrate to a different support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network management while getting enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the multi- platform and loosely standardized environments common with small businesses, and keeps control of the software in the client's hands so that moving to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with advanced security projects like SIEM solutions to help enterprises comply with business standards and government requirements for IT data security and reporting.

The breadth and size of Progent's consulting staff offer a powerful set of advantages to customers wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad range of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This means that you get not just expert IT help, but also a support engineer with field-tested methods for solving real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size bills for fast solutions. An additional benefit of by-the-minute pricing is that clients will not be tempted to allow less critical problems to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The practice of documenting and archiving service records results in more effective service and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small companies who work with freelance service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and efficient. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Midland, Texas business wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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