Midland, TX Remote Help from World-class Network Troubleshooting Professionals
Progent's computer network tech support services can provide your Midland, TX company budget-friendly and consistent access to enterprise-class IT professionals. By providing IT consulting service when you need it, providing specialized knowledge for key technologies, offering value-added services such as automated network monitoring, and billing only for services you use, Progent gives your Midland, Texas company an economical alternative for optimizing the profitability of small-scale business information systems. Whether you have an onsite datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to create and manage a robust and safe information network and to benefit from fast access to the seasoned consulting typically available only to corporations who are able to afford a sizeable in-house information technology staff.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network service personnel. Co-sourcing can save money and minimize technical risks for big projects like software programming, disaster recovery planning and testing, security audits, office consolidations, or software migrations.

Progent can also provide access to accredited consultants to help your business to design and implement a sensible cloud computing strategy.

Main Practice Areas Serviced by Progent for Businesses in Midland, Texas
Progent provides the support of certified experts for all facets of business network technology found in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Options Available for Midland, Texas Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing computer support is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive service records, consistent follow-through, and strict cost monitoring for a range of IT service delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix network problems without the cost or delay of in-person service visits. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for on-site service calls is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and reliable access to an online Contact Center with efficient telephone support, remote troubleshooting capability, and enough technical depth for full escalation. Because smaller businesses typically have tight information technology budgets and can spare scant executive bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective way to ensure that business information systems are always productive. Read more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and support for business software such as financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, longer term projects like management information application development and support, relational database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is possible using the class of in-house data center that is achievable for most small businesses. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and available for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only delivers the highest degree of availability and expandability but that is also easy for clients to transfer to a different service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the mixed- platform and loosely standardized environments typical of small companies, and keeps control of the software in the client's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support services to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Midland, Texas Small Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise network consulting enable small businesses to avoid the pitfalls related to excessive reliance on small support firms or freelance engineers.

Working with Progent's Experts enables your company to:

  • Avoid Over Reliance on Freelance Support Consultants
    For network support, smaller businesses sometimes depend excessively on individual engineers. Though freelance support providers have lower expenses than more substantial IT service organizations and can typically charge apparently lower rates, they are sometimes too busy to react quickly to urgent problems. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the absence of replacement staff may force your company to wait for assistance in case of a crisis. The more your small business grows, system downtime or problems with critical programs get more costly. The dollars you thought you were conserving on an independent consultant can disappear quickly because of lost productivity. In addition, when independent engineers encounter new technologies, the lack of a large engineering team to depend on for assistance forces them to learn with the meter running while your company ends up footing the costs for their continuing education.

  • Gain Access to Expertise in Advanced Network Issues
    Many smaller service organizations or freelance consultants who concentrate on small business IT support are capable of providing routine solutions but lack the seasoning to deal efficiently with complicated IT environments with a variety of operating systems, multiple locations, VoIP systems, remote clients, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your small business because enterprise networks are by nature complex, support problems demand in-depth understanding of in many technical areas, and achieving an acceptable degree of robustness, availability, and security calls for industry-tested best practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Without a strong basis, a sequence of band-aid fixes often get thrown on top of a marginal foundation. As a company grows, stability and scalability problems can hinder the success of the business. These environments need thorough evaluation, intelligent business analysis, and in-depth experience to migrate to a network environment that will provide the solid basis to meet current business requirements and support future growth.

  • Team with Solution Providers, Not Resellers
    Small businesses need direction and insight to navigate through an increasingly complicated array of IT alternatives available for enabling business growth and improving productivity. Businesses do not need a network consultant or service organization that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to align technical services with the real needs of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is built around a predetermined technology instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Midland, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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