Expert Remote Technical Support for Midland, Texas Networks from Certified Consultants
Small companies have traditionally been underserved by large network service organizations. Some small companies permit themselves to become dangerously reliant on freelance consultants or small consulting firms who don't have the bandwidth or extensive skill sets to react promptly or efficiently to technical crises. Still other small companies turn to giant service providers that employ personnel able to offer standardized fixes for ordinary issues but who are missing the background and technical scope to handle the diversity of environments and absence of standardization typical of small business IT networks.

Progent's time-tested methodology for providing affordable and successful technical support to small businesses has made Progent one of the top Microsoft Gold IT consulting organizations in the industry. Progent has delivered remote support to companies in every state in the United States and offers in-person help in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house IT service staff. Co-sourcing can cut costs and minimize technical risks for major projects like software design and development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to plan and execute your cloud computing strategy.

Primary Practice Areas Serviced by Progent for Office Networks in Midland, Texas
Progent's team of world-class support professionals offers support for virtually all facets of information systems found in companies of all sizes. Practice areas served by Progent in Midland include:

Service Delivery Options Available for Midland, Texas Companies
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Support Model promotes fast response, comprehensive service records, dependable follow-through, and strict expense control for an array of IT support delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: on-premises service technicians when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable access to a professional Helpdesk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that business information systems stay up and running. Read more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability network consulting, server virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive software upgrades, longer term initiatives such as business reporting application development and customization, relational database application programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also simple for customers to migrate to a different service firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a collection of low-cost, fixed-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as IPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS managed cloud backup.

Why Progent Is the Right Alternative for Midland, Texas Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate IT support allow small and midsize companies to avoid the problems associated with over dependence on thinly staffed service firms or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, small businesses sometimes rely excessively on independent consultants. Although freelance support providers carry lower expenses than more substantial support firms and can afford to charge nominally smaller fees, they are sometimes stretched to far to react rapidly to critical problems. If a freelance engineer is busy with another customer, ill, on travelling, or in class, the lack of backup personnel may force your business to go without help during a crisis. The more your company expands, network unavailability or difficulties with line-of-business programs become more costly. The money you believed you were saving on a freelancer can evaporate fast due to lost productivity. In addition, when freelance consultants encounter new technologies, the unavailability of a big consulting group to fall back on for help forces them to learn in place while your organization winds up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Advanced Network Issues
    The majority of smaller service organizations or independent engineers who concentrate on small company IT support may excel at providing connect-the-dots solutions but don't have the background to work cost-effectively with complex IT infrastructures with mixed operating systems, numerous locations, VoIP implementations, mobile clients, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because enterprise networks are inherently complicated, integration issues require thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and security requires industry-tested processes.

  • Create a Firm Foundation for Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a carefully designed basis, a sequence of ad hoc repairs commonly get tossed on top of a marginal foundation. As a company evolves, reliability and expandability issues can undermine the productivity of the organization. These networks require proper evaluation, intelligent strategic analysis, and in-depth expertise to migrate to a network environment that can provide the reliable basis to handle critical business needs and ease downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Small companies require guidance and education to navigate through an increasingly complicated maze of IT alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align technical support services with the real interests of customers. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the true needs of a client.

Contact Progent
In case your Midland, Texas business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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