Fast, Low-cost Remote Network Assistance for Midland, Texas Small Companies
For over two decades, Progent has specialized in delivering world-class computer support services to customers who have small-business budgets. Progent has built a unique service system that features a streamlined, seamless virtual office infrastructure, sophisticated remote repair technology, a large pool of engineers accredited in a wide array of technical practice areas, a Help Desk Call Center service structure that maximizes responsiveness and guarantees follow-through, a worldwide group of remote service professionals, in-person support options for the majority of most zip codes in the United States, and a company culture committed to resolving technical issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your in-house network service group. This can save money and minimize technical risks for big projects such as software development, business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to assist your company to plan and execute a sensible cloud strategy.

Key Practice Areas Supported by Progent for Businesses in Midland, Texas
Progent's team of certified consultants provides assistance for all facets of information systems deployed by companies of any size. Technologies supported by Progent in and around Midland include:

Support Delivery Alternatives Available for Midland, Texas Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk structure common to big IT groups. Progent's Help Desk Service Mechanism promotes fast support, thorough activity documentation, consistent follow-through, and tight cost monitoring across an array of network support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional information about Progent's remote computer support expertise.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: onsite service technicians when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about how to register for Progent's in-person network service.

  • Help Desk
    Progent's Contact Center Services are designed for all companies who need prompt and reliable access to a professional Contact Center with efficient telephone assistance, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because smaller businesses usually have tight IT budgets and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that business computer networks stay productive. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class consultants who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and training for small business applications such as accounting, operations, reporting, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive software migrations, extended projects like business analytics software development and customization, relational database software programming and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network management, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of reliability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and service packs stay updated, security and efficiency is continually tracked, and systems and data files are regularly archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only provides the highest level of dependability and scalability but that is also easy for customers to migrate to a different support firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and IT management while achieving world-class reliability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Midland, Texas Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise IT support enable small and midsize companies to avoid the problems associated with over dependence on small support organizations or individual engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT services, small companies sometimes depend heavily on independent consultants. Although individual service engineers have lower expenses than larger IT service organizations and can afford to charge apparently lower rates, freelancers are sometimes unable to respond quickly to urgent network problems. If an independent consultant is busy with different client, sick, on travelling, or in training, the absence of replacement personnel may force your business to go without assistance during an emergency. As your company expands, network unavailability or difficulties with critical programs become more expensive. The dollars you thought you were saving on a freelancer can disappear quickly due to lost productivity. Also, when independent engineers encounter new technologies, the lack of a large consulting team to count on for help forces them to train on the job while your company winds up with the bill for their continuing education.

  • Gain Access to Experts in Complex Network Issues
    The majority of small service firms or freelance engineers specializing in small business network consulting may excel at providing connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated network configurations that have mixed platforms, many locations, Voice over IP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are characteristically complicated, support problems require in-depth understanding of in numerous technical disciplines, and achieving a high level of robustness, availability, and protection calls for industry-proven processes.

  • Build a Firm Basis for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised fixes commonly get tossed onto of a weak foundation. As a business evolves, stability and scalability problems can hinder the success of the business. Such environments require thorough assessment, intelligent strategic analysis, and broad-based experience to migrate to a network environment that will act as the reliable basis to handle current business needs and ease downstream expansion.

  • Partner with Solution Providers, Not Product Vendors
    Smaller businesses require direction and insight to work through an ever more complicated maze of IT alternatives available for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to align consulting support services with the genuine interests of clients. Mixing network support and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual requirements of a client.

How to Contact Progent
In case your Midland, Texas business needs to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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