Enterprise-class Online Support Expertise for BlackBerry Technology
RIM BlackBerry Remote Troubleshooting HelpSecure and uninterrupted access from handheld devices to collaborative messaging platforms like Microsoft Exchange, Lotus Domino, or Novell GroupWise is now a necessity for companies of any size who want to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are some of the most popular technologies for building and managing mobile communications. But, supporting productive BlackBerry environments is increasingly challenging due to the advanced tools that exist to fulfill the requirement for enterprise-class protection and non-stop operation. Progent's BlackBerry certified consultants are experienced at delivering online consulting expertise for BlackBerry environments, reducing service costs and taking care of issues faster than is possible via traditional on-site consulting.

Progent maintains a large team of remote engineers certified to maintain IT system that incorporate technology from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help your company to resolve complex issues with your infrastructure. Progent's Apple certified experts can assist your business to integrate Macintosh computers with your mobile communications environment and can provide expertise with Apple iPhone integration. Progent's Linux engineers can offer expertise in supporting servers based on various implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo Linux. This breadth of support skills permits Progent to offer a one-stop source for all IT assistance required in mixed-vendor networks and avoids the blame game that small businesses often confront when looking for computer help.

Progent's network security consultants have earned top security credentials including CISM and CISSP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two low-cost security inventory scanning service bundles that allow small companies to get an objective network security evaluation from a Progent security consultant to determine possible risks in the security profile you present inside and outside your firewall.

BlackBerry BES Server Consulting and Technical Support
The BlackBerry BES Server offers businesses a single and secure source for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry clients to access Exchange Server, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with PC desktops to achieve consistent information for collaborative programs such a schedules, contact lists, tasks, notes, and custom business software. Thanks to BlackBerry Enterprise Server (BES) support for Microsoft Exchange Server, mobile workers carrying BlackBerry smartphones can have effortless connectivity with Exchange email as well as to instant messaging-enabled applications via Microsoft Office Communications Server and Lync Server 2010 support.

BlackBerry Enterprise Server Support Services

Progent's BlackBerry-qualified engineers can assist you to plan, install, and maintain BlackBerry Enterprise Server so that you maximize the productivity of BlackBerry users, streamline the administration of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

Progent's Remote BlackBerry-Qualified Consulting Services is Quick and Economical
For businesses in Milwaukee, Wisconsin who need fast and affordable help from a qualified BlackBerry support professional, Progent offers efficient online assistance from a veteran support staff who have delivered IT solutions to organizations in every state in the U.S. (Refer to Progent's client testimonials.)

Remote support avoids travel expense and enables specialists to resolve technical issues quickly, allowing you to reduce wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and can provide professional help in fields such as resolving synchronization problems, setting up BlackBerry BES Server, and designing a secure, fault-tolerant network infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist your business to perform common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, changing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified service professionals can in addition help you to troubleshoot a wide array of problems associated with synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, workstation application installation, and Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support expenses at a minimum and, by solving issues quickly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry consultants can also help you to use management software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to select and install sensible security options.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Consultant
To contact Progent about professional expertise for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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