World-class Remote Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Remote Configuration HelpSecure and uninterrupted connectivity from handheld devices to email platforms like Microsoft Exchange, Lotus Domino, or Novell GroupWise is now a strategic requirement for businesses of any size who want to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the premiere solutions for building and administering wireless connectivity. However, supporting efficient BlackBerry systems has become complex because of the advanced mechanisms available to meet the demand for world-class security and fault tolerance. Progent's BlackBerry certified engineers are experienced at providing remote consulting expertise for BlackBerry systems, lowering support costs and resolving issues faster than is possible with ordinary on-site consulting.

Progent maintains a large team of remote consultants qualified to support networks that incorporate products from all major vendors. (Refer to industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist your company to resolve complex problems with your infrastructure. Progent's Apple certified experts can assist your business to interface Macs with your wireless connectivity environment and can provide help with Apple iPhone integration. Progent's Linux specialists can offer assistance in supporting servers based on various implementations of Linux including RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLOS, fedora, and Gentoo. This breadth of practice areas allows Progent to offer a one-stop source for all IT consulting required in mixed-platform networks and avoids the blame game that small businesses commonly confront when looking for technical help.

Progent's network security engineers have been awarded top security accreditations including GIAC and Certified Information Systems Security Professional (CISSP). Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security inventory testing service bundles that allow small companies to get a professional network security evaluation from a Progent security consultant to determine potential weaknesses in the security posture you present on both sides of your firewall.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry smartphones, providing a single solution for controlling critical jobs like smartphone installation, upgrades, and deactivation and also offering a strong foundation for security and high availability. BlackBerry BES Server supports seamless communication between Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server offers a variety of data protection capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server using AES or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to match the special needs of your company's environment. Progent's BlackBerry authorized engineers can assist you to choose advanced security features and enable them wirelessly. Samples of these over-the-air configurable security settings include:

  • Lock down a smartphone
  • Wipe information from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth
  • Enable internal protection against malware

BES Server also offers versatility in selecting mechanisms to prevent BlackBerry users from loading or executing unsecure or unauthorized code. Progent can help you to select blocking techniques like:

  • List precisely which programs are allowed on the device
  • Block third-party applications from using non-volatile memory on the BlackBerry smartphone
  • Select what functions external applications can access on the device
  • Limit the types of connections third-party programs running on the smartphone can initialize
  • Block all external programs from being installed or executed on the device

Progent's Remote BlackBerry-Qualified Technical Support is Quick and Economical
For businesses in Milwaukee, Wisconsin who want fast and economical help from a certified RIM BlackBerry consultant, Progent delivers efficient online help from a seasoned support team who have delivered IT solutions to companies in each state in the country. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and enables specialists to fix problems quickly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and can provide expert support in areas such as troubleshooting synchronization issues, setting up BlackBerry BES Server, and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can in addition assist you to resolve a wide range of problems associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connections, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote technical assistance for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support expenses low and, by resolving issues quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, implementing over-the-air program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES environment and assist you to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs analysis, solution design, roll-out planning and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, help you to determine which administration approach and equipment match your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software editions, processors and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry expert can assist you to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Professional
To contact Progent about engineering help for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.

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