Immediate Online Help for Milwaukee Networks
Urgent Remote Consulting for Milwaukee SystemsFor businesses in Milwaukee or anywhere in Wisconsin, Progent provides online help for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the services of CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they have the practical experience and have access to the advanced tools necessary to resolve the majority of network issues rapidly. This reduces immediate costs since service calls use up minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by reducing or eliminating network outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting experience is particularly important in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into major bills. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized tools and field-tested methodologies which ensure the highest level of efficiency for online technical support and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's computer system without breaching network security.

Progent's advanced customer support database system includes detailed histories of all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance delivered to every customer by every Progent engineer. This database of anomalies and responses is structured as a conveniently searchable internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close partnerships with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service experts can arrive at the best solutions quickly.

Remote support available from Progent to businesses in Milwaukee and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. ProSight services address all key facets of information technology such as email content filtering, security and compliance, disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight Systems Watch server and desktop automated management services.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Call Center Support
    Progent's Call Center programs for organizations with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the resources to support an internal Call Center but who want fast access to a dependable Help Desk Call Center with proficient telephone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or improving your current organization, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your business, or providing temporary online personnel to reinforce your existing Help Desk team to deal with demanding situations such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced network consultants gives your customers in Milwaukee or anywhere in the state of Wisconsin fast access to a dependable support group with substantial experience delivering telephone-based support and online troubleshooting for networks powered by Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid driver of business efficiency, and Progent's policy is to fix instead of merely report technical issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff provides online advanced consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To find out more information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Milwaukee, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network maintenance is proactive and automated. By spotting possible trouble spots before they evolve into network outages, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or networks powered by a combination of OS platforms.
How Your Milwaukee Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Milwaukee or anywhere in the state of Wisconsin, Progent's online computer support specialists can deliver professional and cost-effective IT support whenever your organization requires it. Long experience offering online technical assistance has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Milwaukee company has a regular independent support technician or employs a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to fix unexpected network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Milwaukee
Progent's online IT consulting services allow your Milwaukee business to experience the advantages of immediate, expert IT support without the expense of managing a full-time IT organization. Your information system will derive added strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most offices in Milwaukee and throughout Wisconsin, nearby network support providers, whether consisting of independent consultants or an internal IT staff, can deal with the majority of technical problems. On the other hand, IT crises may spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service personnel. In these instances, Progent's online support professionals give you a convenient, quick, and economical solution to augment your regular resources and to pass on useful knowledge to increase your ability to deal with future issues in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies often depend on independent freelance consultants. Although freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of backup help may force your company to go without help during an emergency. As your company expands, system downtime and trouble with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an information system created on a shoestring budget. Without a strong framework, slap-dash fixes can get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the business. Such badly designed systems require careful analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to offer the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical training to navigate through an increasingly complex maze of product options available for accelerating business success and improving productivity. Businesses do not need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the front lines of IT support, executing a wide range of IT tasks for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not only expert IT help, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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