Fast Remote Troubleshooting for Milwaukee IT Networks
Immediate Remote Consulting for Milwaukee SystemsFor companies in Milwaukee or anywhere in the state of Wisconsin, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced technology required to resolve the majority of network problems rapidly. This reduces immediate expenses since service calls require minimal chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is particularly important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to typical online support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions somehow end up as large tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven methodologies that ensure the highest level of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to access your system without breaching network security.

Progent's proven technical support database system maintains extensive histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of assistance delivered to every customer by every engineer. This database of problems and responses is structured as a readily exploitable support database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close partnerships with key vendors such as Cisco and Microsoft open up additional vast technical support databases and allow quick access to vendors' internal engineering staff so Progent's online service specialists are able to determine the best resolutions promptly.

Remote technical services available from Progent to businesses in Milwaukee and throughout the state of Wisconsin include:

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk programs for organizations with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for businesses who don't have the resources to create an in-house Help Desk but who want quick access to an effective Call Center with professional phone assistance as well as the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation alternative to handle complex technical issues, or be available in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk team of experienced information technology professionals gives your workers in Milwaukee or anywhere in the state of Wisconsin quick assistance from a reliable network service group with substantial experience delivering telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a solid driver of business productivity, and Progent's policy is to solve rather than just report network issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in special business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To learn more about Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Remote Network Monitoring Support
    Progent offers companies in Milwaukee, or anywhere in the state of Wisconsin, online network and server monitoring support centered around System Center Operations Manager, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By spotting looming issues before they cause crashes, remote monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Windows systems, or networks powered by multiple platforms.
How Your Milwaukee Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Milwaukee or anywhere in the state of Wisconsin, Progent's phone-based network support engineers are ready to provide expert and economical system support the instant your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Milwaukee business has a local independent support technician or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to resolve unexpected system crises or especially tough integration problems.

Details of Progent's Online Computer Support for Milwaukee
Progent's online help, Internet-based repair, network security consulting, and network management services give offices in Milwaukee or throughout the state of Wisconsin the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's experts can provide your business world class IT support while permitting you to eliminate the cost and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, Windows 2000 Server upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Companies who work with trusted independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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