Fast Remote Support for Milwaukee Computer Systems
Immediate Online Help for Milwaukee NetworksFor companies located in Milwaukee or anywhere in Wisconsin, Progent provides online support for networks powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most network problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick solutions somehow turn into substantial invoices. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that allow the highest degree of efficiency for remote engineering help and repair for IT networks of any size. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's network without violating system security.

Progent's proven customer support reporting system includes comprehensive records for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to every Progent client by every consultant. This archive of trouble tickets and repairs is organized as a quickly retrievable internal database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and formal relationships with important technology companies such as Cisco and Microsoft open up other vast support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service experts are able to determine the best solutions promptly.

Online technical services provided by Progent to clients in Milwaukee and throughout the state of Wisconsin include:

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for companies who don't have the money or time to create an in-house Help Desk but who require quick response from a dependable Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent addition to your current Help Desk team. Progent's Virtual Help Desk can operate as a an escalation option for complex network issues, or be available in hectic circumstances when your other support engineers are overwhelmed.

    Progent's Call Center staff of veteran information technology professionals offers your clients in Milwaukee or anywhere in the state of Wisconsin fast contact with a dependable support group with years of experience offering phone support and online repair service for IT systems based on Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a major driver of company performance, and Progent's policy is to fix and not merely record technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team can supply online and in-depth consulting support and education in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Word, and MS Office Excel. To learn additional information about Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

  • Online Network Monitoring Services
    Progent can provide businesses in Milwaukee, or anywhere in the state of Wisconsin, remote network and server monitoring support based on System Center Operations Manager (SCOM), enhanced by Progent to suit your business so that your computer maintenance is proactive and automated. By detecting potential trouble spots before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and costly network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft environments, or systems based on a mix of platforms.
How Your Milwaukee Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online support with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Milwaukee or anywhere in the state of Wisconsin, Progent's online computer support engineers can deliver professional and affordable system help the instant your organization has to have it. Long experience providing online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Milwaukee business relies on a local freelance support technician or maintains an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to address sudden system crises or particularly tough integration projects.

Details of Progent's Remote Network Services for Milwaukee
Progent's phone help, remote repair, network security expertise, and system administration services give offices in Milwaukee or throughout the state of Wisconsin unparalleled leverage for your IT investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the forefront of IT service, executing a broad variety of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not only expert IT capability, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every consultant to each customer. The discipline of documenting and archiving service activity results in more efficient support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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