Fast Remote Support for Milwaukee Computer Networks
Fast Online Technical Support for Milwaukee NetworksFor companies in Milwaukee or anywhere in the state of Wisconsin, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve most information system issues quickly. This lowers immediate costs because service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental costs by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. Unlike typical remote service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast repairs somehow turn into substantial invoices. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and field-proven methodologies which permit the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to link to your company's environment without violating network security.

Progent's proven service database system maintains extensive records for all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of all help delivered to each customer by every engineer. This history of anomalies and responses is stored as a quickly accessible support database that allows Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit quick response from vendors' internal product engineers so Progent's remote consulting specialists can come up with optimal resolutions in the least time.

Remote support services offered by Progent to companies in Milwaukee and throughout the state of Wisconsin include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for businesses who lack the budget to create an internal Help Desk Call Center but who want fast response from a dependable Call Center with proficient telephone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or customizing Call Center application software to meet the unique needs of your business, or adding temporary phone support staff to work with your existing Call Center group to deal with unusually busy scenarios like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network professionals offers your computer users in Milwaukee or anywhere in the state of Wisconsin quick assistance from an efficient network service group with extensive experience delivering telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a crucial contributor to business efficiency, and Progent's policy is to fix instead of simply record network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Milwaukee, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible issues before they evolve into full-scale emergencies, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems based on a mix of operating systems.
How Your Milwaukee Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Milwaukee or anywhere in the state of Wisconsin, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT support whenever your company needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Milwaukee office deals with a local freelance support technician or employs a full time organization that can deal with common computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to fix sudden system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Milwaukee
Progent's online support services allow your Milwaukee company to enjoy the benefits of on-call, world-class IT support without the cost of managing an in-house IT staff. Your network will acquire greater strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    With most companies in Milwaukee and throughout Wisconsin, nearby network support providers, whether made up of outside consultants or an in-house IT staff, can solve the majority of network problems. However, major troubles might strike when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service professionals offer a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on valuable knowledge to increase your ability to handle downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller offices often depend on independent freelance service providers. While freelance consultants carry less overhead than larger consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your network expands, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses often begin with an information system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built environments need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system architecture able to offer the solid foundation to handle current business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies need advice and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business success and improving efficiency. They do not need a computer engineer who is trying to resell a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to match technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, refined support tools, and familiarity with corporate IT enable businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, in the trenches of network support, executing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Companies who work with trusted independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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