Fast and Affordable Online Troubleshooting for Milwaukee Computer Systems
Fast Remote Help for Milwaukee NetworksFor businesses located in Milwaukee or anywhere in the state of Wisconsin, Progent offers online support for information systems based on Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional value because they have the practical experience and are equipped with the advanced technology required to resolve most network issues quickly. This lowers direct expenses since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental expenses by reducing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. Unlike typical online service organizations, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast fixes manage to turn into major tabs. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that ensure the maximum level of effectiveness for online help and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to connect to your computer system without violating corporate security.

Progent's sophisticated service reporting application includes detailed histories of all service that Progent's clients have received. Progent's staff consultants have the benefit of the history of assistance delivered to every client by any Progent engineer. This database of trouble tickets and solutions is organized as an easily retrievable internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and formal relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit fast response from vendors' internal support staff so Progent's online service experts are able to determine the most efficient resolutions quickly.

Online services offered by Progent to customers in Milwaukee and throughout the state of Wisconsin include:

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for companies who lack the money or time to create an in-house Help Desk Call Center but who want quick access to a reliable Call Center with proficient telephone assistance as well as the ability to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a seamless supplement to your established Help Desk staff. Progent's Virtual Call Center can serve as a an escalation resource to handle the toughest network problems, or be available in hectic instances when your ordinary resources are too busy.

    Progent's Help Desk Call Center staff of experienced network professionals gives your computer users in Milwaukee or anywhere in the state of Wisconsin rapid access to a reliable network service resource with extensive background delivering telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's aim is to solve and not just track IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Project, Word, and MS Excel. To find out more on Progent's consulting, custom programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Network Monitoring Services
    Progent can provide companies in Milwaukee, or anywhere in the state of Wisconsin, online computer system monitoring support powered by Microsoft System Center Operations Manager, adapted by Progent for your business so your computer support is proactive rather than reactive. By spotting potential issues before they evolve into network outages, system monitoring can head off inconvenient and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or environments powered by a combination of operating systems.
How Your Milwaukee Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Milwaukee or throughout the state of Wisconsin, Progent's online network support specialists can deliver professional and economical system support the moment your business requires it. Long experience offering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Milwaukee office deals with a regular independent support technician or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to deal with sudden system emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for Milwaukee
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give companies in Milwaukee or anywhere in the state of Wisconsin unparalleled leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of technical knowledge, refined support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the forefront of network support, performing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just expert IT help, but also a consultant with proven methods for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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