Fast Remote Troubleshooting for Milwaukee IT Networks
Immediate Remote Consulting for Milwaukee SystemsFor companies in Milwaukee or anywhere in the state of Wisconsin, Progent provides remote support for information systems based on Microsoft Windows, Cisco Systems, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco Systems CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value because they have the real-world background and are equipped with the sophisticated technology needed to resolve most network issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote service companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast fixes manage to turn into major bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Service Technologies
Over the years, Progent has refined an array of customized technologies and proven processes that allow the highest level of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco Systems, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to link to your computer system remotely without breaching corporate security.

Progent's advanced technical support reporting system includes detailed records describing all service that Progent's customers have received. Progent's team engineers have access to the history of support provided to every Progent customer by every Progent engineer. This history of problems and solutions is stored as a quickly accessible proprietary knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft open up additional vast technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient resolutions promptly.

Remote services available from Progent to businesses in Milwaukee and anywhere in the state of Wisconsin include:

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major projects economically and on time. Progent's special remote engineering solutions include:
  • Call Center Support
    Progent's Call Center programs for companies with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the money or time to create an internal Help Desk Call Center but who require fast communication with an efficient Help Desk with professional phone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Call Center or revamping your existing one, identifying or enhancing Call Center application software to meet the special requirements of your business, or adding occasional phone support staff to work with your existing Help Desk Call Center team to deal with demanding events such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network consultants provides your customers in Milwaukee or anywhere in the state of Wisconsin fast assistance from an effective technical support group with years of background providing telephone-based consulting and remote diagnostics for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's goal is to fix rather than just document IT issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications such as CRM, MS Project, MS Word, and MS Office Excel. To learn more information about Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Group.

  • Online Network and Server Monitoring Support
    Progent can provide businesses in Milwaukee, or anywhere in the state of Wisconsin, online network monitoring services powered by System Center Operations Manager (SCOM), enhanced by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering possible issues before they result in crashes, system monitoring can minimize disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows networks, or networks that incorporate a combination of platforms.
How Your Milwaukee Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Milwaukee or anywhere in the state of Wisconsin, Progent's online network support specialists can deliver professional and economical IT help the instant your business requires it. Long experience delivering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Milwaukee business relies on a local independent support technician or employs a full time organization that can handle common network issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to solve sudden network emergencies or particularly complex integration projects.

Details of Progent's Online Computer Support for Milwaukee
Progent's online help, remote repair, network security expertise, and system management services offer companies in Milwaukee or throughout the state of Wisconsin unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can provide your company world class network support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Milwaukee and is also ideal for networks in more remote areas of Wisconsin that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing training.

  • By the Minute Billing to Reduce Expenses
    Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online support and asks for no monthly subscription fee for support services delivered during normal working hours. This saves you from facing big bills for quick repairs.

  • Access to Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco Systems, Progent can provide help from on-staff specialists who have expertise in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Group
    Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting expertise for critical application areas. Support available from the Application Experts staff includes:
    Dynamics GP Support and Programming
    MS Project Support
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    SQL Server 2016 Software Development and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Database Administration and Software Development
    MySQL Management and Application Design
    Mac Support
    Amazon Marketplace Web Service Application Development

    By providing a convenient centralized resource for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that align with the unique needs of your company.

  • Sophisticated Online Access Software
    Secure online access permits Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive personal visit. State-of-the-art online connectivity software and experienced technicians together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.

  • Compatibility with Popular VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

  • 24x7 Service for High Network Uptime
    For offices with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.

  • Help Desk Services
    Progent's Help Desk Call Center programs are designed specifically for budget-conscious offices whose clients require instant recourse to a Help Desk service with expert phone support and full escalation capability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT knowledge, refined remote support tools, and understanding of corporate IT allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent offers world-class support for Microsoft’s leading server products with services that include Windows Server 2012 R2 migration and deployment support, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Windows 2000 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services provided during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of detailing and organizing support activity results in more effective support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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