Immediate Remote Technical Support for Milwaukee IT Networks
Fast Remote Technical Support for Milwaukee SystemsFor businesses located in Milwaukee or anywhere in Wisconsin, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced tools required to solve most network issues quickly. Efficient support lowers immediate expenses since solutions require minimal billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by reducing or avoiding system outages and associated costs resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many online support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where quick solutions manage to turn into large bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and proven processes which allow the maximum degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to communicate with your company's environment remotely without breaching network security.

Progent's advanced technical support reporting application maintains comprehensive documentation describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support provided to each Progent customer by any Progent consultant. This history of trouble tickets and resolutions is structured as a readily exploitable proprietary knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close partnerships with key vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists can find the best solutions in the least time.

Remote support services offered by Progent to companies in Milwaukee and anywhere in the state of Wisconsin include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight series of network monitoring and management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the money or time to create an in-house Help Desk Call Center but who need quick response from an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent extension of your existing Helpdesk team. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the most difficult computer system problems, or be ready in overflow circumstances when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network professionals gives your workers in Milwaukee or anywhere in the state of Wisconsin rapid access to a dependable technical support resource with years of experience providing telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a major enabler of company productivity, and Progent's target is to fix rather than merely annotate network issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Word, and Office Excel. To read more about Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Milwaukee, or anywhere in the state of Wisconsin, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause downtime, system monitoring can head off inconvenient and expensive service failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or environments based on a mix of platforms.
How Your Milwaukee Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with Windows, Mac OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Milwaukee or anywhere in the state of Wisconsin, Progent's online computer support engineers can provide effective and affordable system support the instant your company requires it. Long experience offering online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Milwaukee organization has a local independent support technician or maintains an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to fix unexpected system emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Milwaukee
Progent's online technical help services enable your Milwaukee organization to realize the advantages of immediate, world-class IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by being more available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Milwaukee and throughout Wisconsin, nearby network service resources, whether represented by outside consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local service people. In these situations, Progent's on-call support specialists offer a convenient, quick, and affordable way to supplement your local resources and to convey useful information to increase your capability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance consultants. While independent consultants carry smaller overhead than big consulting organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your company expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup service experts to insure your IT system stays up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies often start with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These badly designed environments require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture that can deliver the stable foundation to meet current business requirements and ease future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to navigate through an ever more complicated maze of product alternatives capable of accelerating business growth and improving productivity. They hardly need a network consultant who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical background, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the forefront of IT support, performing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Companies who work with familiar freelance service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.