Fast and Affordable Remote Technical Support for Milwaukee Computer Systems
Immediate Online Support for Milwaukee SystemsFor organizations located in Milwaukee or anywhere in the state of Wisconsin, Progent provides remote support for networks powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology needed to resolve most network issues rapidly. This reduces direct costs because solutions require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized tools and field-proven methodologies which promote the highest degree of efficiency for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's system without breaching system security.

Progent's sophisticated service reporting system keeps thorough records for all support that Progent's clients have received. Progent's staff consultants have access to the records of support provided to every customer by any engineer. This archive of issues and repairs is stored as a quickly searchable support database that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and close partnerships with important technology companies such as Cisco and Microsoft make available other vast technical databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions promptly.

Online support available from Progent to companies in Milwaukee and anywhere in the state of Wisconsin include:

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Call Center support alternatives for companies with environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require fast communication with an effective Call Center with professional telephone assistance as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk software products to address the special demands of your company, or providing occasional online staff to supplement your internal Call Center resources to deal with unusually busy situations such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Milwaukee or anywhere in the state of Wisconsin rapid access to a reliable support resource with extensive background offering phone help and online repair service for IT systems based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a key driver of business efficiency, and Progent's intent is to solve instead of merely document technical problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group provides online professional consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.

  • Online Network and Server Monitoring Support
    Progent offers companies in Milwaukee, or anywhere in the state of Wisconsin, remote network monitoring services based on Microsoft System Center Operations Manager, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they evolve into full-scale emergencies, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or environments that incorporate a combination of OS platforms.
How Your Milwaukee Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Milwaukee or throughout the state of Wisconsin, Progent's phone-based network support engineers can provide effective and economical system help whenever your company requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Gold certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Milwaukee business has a regular freelance consultant or maintains a full time IT staff that know how to handle day-to-day computer issues, Progent’s Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to deal with sudden system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Milwaukee
Progent's remote network troubleshooting services enable your Milwaukee organization to experience the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most companies in Milwaukee and throughout Wisconsin, local computer support providers, whether consisting of outside consultants or an internal IT staff, can deal with the majority of network issues. However, major troubles sometimes spring up when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your onsite service people. In these situations, Progent's online service professionals give you an easy, quick, and economical way to supplement your regular resources and to transfer valuable information to improve your capability to handle downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations commonly rely on individual freelance service providers. While independent service people have less internal costs than larger service organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your company to go without help during an emergency. As your network expands, system unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically start with an IT system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly designed environments need careful analysis, smart strategic planning, and extensive IT expertise to evolve to a system architecture that can deliver the stable foundation to handle critical business demands and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices require advice and technical education to negotiate an ever more complex array of technology alternatives available for accelerating business success and improving productivity. They hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers world-class support for Microsoft’s powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during regular business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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