Fast Remote Technical Support for Milwaukee Computer Networks
Urgent Remote Support for Milwaukee NetworksFor businesses in Milwaukee or anywhere in Wisconsin, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value because they have the real-world background and are equipped with the advanced technology necessary to solve the majority of network issues rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor repairs manage to end up as big bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes which permit the highest level of effectiveness for online help and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your network remotely without compromising system security.

Progent's proven service database system keeps comprehensive records for all service that Progent's clients have been provided. Progent's team consultants have access to the specifics of services provided to every client by every consultant. This history of issues and solutions is structured as a conveniently searchable proprietary database that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and formal relationships with major technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.

Remote technical support services available from Progent to customers in Milwaukee and anywhere in the state of Wisconsin include:

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for companies who don't have the money or time to create an in-house Call Center but who need fast response from a dependable Help Desk Call Center with professional phone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and operates as a seamless extension of your established Helpdesk staff. Progent's Virtual Call Center can act as a an escalation alternative for the toughest technical problems, or be available in overflow circumstances when your ordinary service providers are too busy.

    Progent's Help Desk team of veteran information technology professionals gives your computer users in Milwaukee or anywhere in the state of Wisconsin quick contact with a reliable technical support resource with years of background providing phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company productivity, and Progent's target is to fix rather than merely document network problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff can supply online and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft Excel. To read more concerning Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Group.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Milwaukee, or anywhere in the state of Wisconsin, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By uncovering potential problems before they evolve into network outages, system monitoring can ward off stressful and costly service failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows networks, or environments powered by a mix of platforms.
How Your Milwaukee Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Milwaukee or anywhere in the state of Wisconsin, Progent's online network support specialists are ready to deliver effective and affordable system support the instant your organization needs it. Long experience offering online tech support has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Milwaukee office has a regular independent consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or especially tough integration problems.

Features of Progent's Remote Computer Services for Milwaukee
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give companies in Milwaukee or anywhere in the state of Wisconsin unparalleled leverage for your IT investment. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of technical knowledge, refined remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the forefront of IT service, executing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not just expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during regular business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.