Fast Remote Technical Support for Milwaukee UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Milwaukee or anywhere in Wisconsin, Progent offers technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.

Progent's remote support services represent excellent leverage because they have the practical experience and the sophisticated tools to solve the majority of information system issues rapidly. This lowers direct expenses because solutions take up fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay just for the services that you receive. Unlike many remote support companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at dealing with problems quickly results in your company saving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes which permit the highest degree of efficiency for remote technical support and troubleshooting for small and midsize business information systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access allows the staff of Progent's remote service group to link to your network remotely without breaching network security.

Progent's highly evolved technical support reporting application stores thorough records for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of all help delivered to every client by every consultant. This history of anomalies and fixes is structured as a quickly accessible support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to determine the most efficient resolutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone services in Milwaukee or anywhere in Wisconsin or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Online Support Services Provided by Progent
Progent's online technical support professionals possess certified skills in an extensive set of disciplines. This breadth of capability enables Progent's engineers to address practically any crisis that may crop up in a small or midsize company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help businesses with multi-OS environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Phone-based technical services available from Progent to clients in Milwaukee and throughout the state of Wisconsin include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services address a wide range of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy applications to current Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer emergency online help for resolving problems affecting UNIX/Linux networks powered by popular versions of UNIX including:

    Important Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Engineers for Milwaukee, WisconsinThe Cisco CCIE certification is the highest accreditation for networking consultants, and validates a consultant's networking knowledge at the expert level. CCIEs can resolve even the most intractable challenges associated with network design, integration, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to resolve the most difficult problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent assistance for serious network issues that are crippling worker productivity but are outside the comfort zone of your regular IT maintenance group or consultant. Progent's Cisco CCIE engineers can interface to your environment via the latest on-line support technology in order to provide fast, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Certified Microsoft Windows Support
    Windows Support for Milwaukee, WisconsinProgent's Microsoft-qualified remote support engineers can provide network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online PC desktop support including Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Experts
    CISSP Qualified System Security Experts for Milwaukee, WisconsinProgent's accredited CISM and CISSP network security engineers can provide a variety of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to recover quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk service options for small companies with networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for small organizations who don't have the resources to build and maintain an internal Call Center but who require quick response from an efficient Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless extension of your current Help Desk organization. Progent's Virtual Help Desk can operate as an escalation resource to handle the most difficult network issues, or be available in hectic situations when your ordinary service providers are too busy.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or revamping your existing one, evaluating or customizing Help Desk software products to address the unique requirements of your corporation, or providing occasional phone support staff to supplement your in-house Help Desk group to handle demanding scenarios like software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network professionals offers your workers in Milwaukee or anywhere in the state of Wisconsin rapid contact with a reliable technical support resource with years of background offering phone help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant enabler of company success, and Progent's target is to solve and not just document technical problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as CRM, Project, Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac experts can support the imaginative aspect of Macintosh systems by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio/video or configuring an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Milwaukee, or anywhere in the state of Wisconsin, remote computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting potential issues before they grow into downtime, system monitoring can minimize inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows networks, or environments based on a variety of platforms.

How Your Milwaukee Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.

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