UNIX, Linux, Sun Solaris, Mac OS X Phone-based Technical Support for
Milwaukee Small Business IT Networks
For small and midsize businesses in Milwaukee or anywhere in the state of Wisconsin, Progent offers round-the-clock remote help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most information system issues rapidly. This reduces direct costs because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where fast solutions somehow end up as large tabs. Progent's skill at handling problems quickly results in your company saving cash.
Progent's Online Support Technologies
Over time, Progent has refined a set of customized technologies and field-proven processes that promote the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business computer systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your network without breaching corporate security.
Progent's advanced service database system stores thorough documentation for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to each client by any engineer. This database of anomalies and responses is stored as a conveniently searchable proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close partnerships with major industry leaders including Cisco Systems and Microsoft permit access to additional vast technical knowledge bases and to vendors' internal support staff so Progent's remote service experts can find the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote support in Milwaukee or anywhere in Wisconsin or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote technical service engineers offer certified skills in a comprehensive set of technologies. This broad range of technical skills allows Progent's consultants to resolve almost any emergency likely to crop up in a small business information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Associate.
Remote technical support services available from Progent to small businesses in Milwaukee and throughout the state of Wisconsin include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide range of computer technology such as system architecture, messaging solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from older systems to MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote help resolving problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Talk to a Cisco CCIE for High-level Network Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most intractable issues encountered in network infrastructure planning, installation, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value because their broad experience allows them to solve the most difficult problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive urgent assistance for complex network infrastructure issues that are crippling worker productivity but are not within the comfort zone of your local IT support resources. Progent's Cisco-qualified CCIE support experts can interface to your network using advanced on-line troubleshooting tools in order to provide fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs have assistance with all of Cisco's top-selling selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN technology.
Authorized MS Windows Expertise Progent's Microsoft-certified remote service experts offer computer system problem solving and IT support for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Partner consulting company and can provide your organization the expertise of support engineers who can show you how to deploy, maintain and administer the entire suite of MS Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, SharePoint Services, Virtual Server, and Operations Manager 2007 and 2005.
CISM and CISSP Certified System Security Consultants Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your business to recover rapidly after a damaging penetration. Security services available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses often need. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering services include:
Call Center Support
Progent's Help Desk support alternatives for small businesses with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for small organizations who don't have the budget to create an internal Call Center but who want quick communication with a reliable Help Desk Call Center with professional phone support plus the expertise to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless addition to your existing Call Center organization. Progent's Virtual Call Center can act as a an escalation resource to resolve the most difficult network challenges, or be available in those circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or improving your current one, evaluating or modifying Help Desk application software to address the unique requirements of your company, or adding temporary phone support staff to reinforce your existing Call Center team during demanding scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Call Center team of seasoned information technology consultants offers your workers in Milwaukee or anywhere in the state of Wisconsin quick contact with an effective technical support group with substantial background providing phone consulting and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a key enabler of business efficiency, and Progent's aim is to resolve and not just track IT problems.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers phone-based advanced engineering support and training in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft applications including CRM, MS Office Project, Word, and MS Excel. To find out additional information concerning Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can support the imaginative elements of Mac environments by providing phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Milwaukee, or anywhere in the state of Wisconsin, online computer system monitoring services based on MS Operations Manager, enhanced by Progent for your business so your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause crashes, system monitoring can avoid disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or networks powered by a variety of OS platforms.
How Your Milwaukee Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or e-mail information@progent.com.
For medium-size companies who need network support, Progent can deliver a variety of alternatives such as local service, remote assistance, off-site Help Desk, round-the-clock support with remote system monitoring, emergency staffing, site relocation support, application development, and professional consultation. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent provides expert onsite support for fixing technical problems rapidly and affordably.
Progent’s colocation center support services are intended for businesses with equipment located at Internet Data Centers or data center collocation hosting sites and in need of on-demand in-person help at the colocation facility as well as off-site help from Microsoft and Cisco qualified experts. Progent offers a complete array of data center and data center and co-location consulting services including network topology analysis, Windows and Linux server installation and maintenance, troubleshooting for server and communications infrastructure, development and deployment of fault tolerant systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage clustering systems.
Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs lower the overall operational expense of managing and configuring software products by making it easier to install system images, manage mobile computers, and operate management utilities. In addition to advising you about techniques to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT tasks involving areas that Feature Packs are designed to make more efficient. Progent's migration and update services can minimize cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you develop sensible procedures and policies to manage PDAs and smart portable phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security strategy that includes standards, processes and IT products to keep your IT computer system safe.
Stealth penetration testing is a key part of any comprehensive IT system security strategy. Progent’s security experts can run thorough penetration checks without the awareness of your company's in-house IT resources. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion incident warnings and event log monitoring are properly set up and actively monitored.
Progent's Cisco-authorized network engineers can help you design an economical, fault tolerant Internet connection solution that can achieve 24x7 Internet access through a wide array of high availability Internet access technologies including high availability BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert professionals to help you utilize the most current technology for 24x7 Internet connectivity to create a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to deliver fault tolerant Internet connections.
Progent's Exchange Hosting Services offer a world-class data center with backed-up electrical and environmental control systems, round-the-clock site security and IT support center, plus failover connections to tier-1 Internet service companies. Hosted Exchange servers are configured as virtual machines for fault-tolerance, easy expandability, and fast restoration. Services feature complete incorporation with your business network, connectivity with mobile communication products, continual tracking of efficiency and security, spam and virus protection, patch and revision management, Help Desk Call Center services, per-day backup, and comprehensive email management services.
Progent's certified ISA Server consultants have broad experience creating Microsoft-based security solutions for information systems with many locations, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size company plan and deploy an installation of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your network.
Progent's Linux consulting services provide small and mid-size businesses and developers assistance with managing and supporting Linux systems that coexist with Microsoft-based networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of expertise provides you with a convenient one-stop source to show you how to build and maintain a secure and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux derivatives including RedHat, SUSE Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent's Linux consulting experts offer small and mid-size businesses and developers support for managing and maintaining Linux systems that coexist with Microsoft-based technology. Progent offers your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of experience offers you a convenient single source to show you how to create and manage a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux derivatives including RedHat, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent’s Microsoft certified experts provide a range of consulting services for Great Plains. Great Plains is a Microsoft accounting package and corporate management solution built, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Great Plains 10.0, the latest edition of Microsoft accounting software in the Microsoft Great Plains Accounting family, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics GP 10.0 is simple to deploy and configure, and with its segmented approach you are able to license only the capability you currently need, with the ability to add clients and increase capabilities in the future. Progent’s Great Plains Software consulting experts can help you install, customize and administer Microsoft Dynamics GP 10.0 and also earlier editions of Great Plains including Great Plains 9.0 and Microsoft Great Plains 8.0.
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds configuring ISA Server-based security solutions for information systems with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection requirements without adversely limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent’s Technical Response Center offers national remote assistance for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-qualified support engineers offer telephone support and remote direct network access to troubleshoot and resolve technical problems rapidly and economically. The scope of technical expertise available from Progent's staff of country-wide service professionals allows Progent to escalate even the most difficult network issues to appropriate specialists as required.
Microsoft CRM helps small businesses build profitable customer relationships. Integrated Sales and Customer Service modules allow employees to share information to help improve selling success and offer consistent, efficient customer service. Progent can configure the optimal server and communications infrastructure, including mobile wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your San Francisco Bay Area small business with a certified MSCRM professional who can show you how to combine Microsoft CRM with your sales or customer support data.
Progent's certified consultants offer computer support and network consulting services for Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, integration, administration, and troubleshooting expertise for Exchange Server 2003 include system design, installation, documentation, local and off-site technical support, Help Desk Call Center support, certified security consulting, and full-service IT outsourcing.
For small and midsize businesses in Milwaukee or anywhere in the state of Wisconsin, Progent offers round-the-clock remote help for information systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most intractable issues encountered in network infrastructure planning, installation, management, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value because their broad experience allows them to solve the most difficult problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Progent's Microsoft-certified remote service experts offer computer system problem solving and IT support for the complete line of Microsoft server and business application technology. Progent is a 
Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your business to recover rapidly after a damaging penetration. Security services available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
