Urgent Online Help for Milwaukee UNIX or Linux NetworksFor small companies in Milwaukee or anywhere in Wisconsin, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system problems quickly. This reduces direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor repairs manage to end up as large tabs. Progent's penchant for handling technical issues efficiently translates into your company conserving money.

Progent's Online Support Tools
Over time, Progent has developed a collection of optimized technologies and proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your environment without breaching corporate security.

Progent's powerful customer support database application maintains detailed records describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support rendered to each client by every Progent engineer. This history of issues and repairs is organized as a readily accessible internal database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and formal partnerships with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online service specialists can arrive at the best resolutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Assistance from Progent
To access Progent's phone services in Milwaukee or anywhere in Wisconsin or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's phone-based network support engineers have credentials in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's consultants to resolve almost any emergency that may crop up in a small company network. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To help clients with mixed-operating system networks, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and ISSAP consultants.

Online technical services available from Progent to customers in Milwaukee and anywhere in the state of Wisconsin include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services cover a wide range of information technology including system architecture, email solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy management, and migration from older systems to current MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Milwaukee, WisconsinThe Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and certifies a person's networking skills at the expert level. CCIEs can resolve the most complex issues occurring in network planning, installation, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to solve even the most complex problems rapidly. In many instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive urgent support for complex network problems that are hurting worker productivity but are beyond the experience of your ordinary network service group or consultant. Progent's Cisco CCIE support experts can connect to your environment using the latest on-line support tools in order to provide fast, safe, and economical analysis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Certified MS Windows Support
    Windows Expertise for Milwaukee, WisconsinProgent's Microsoft-certified remote support engineers can provide computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide array of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Qualified System Security Engineers for Milwaukee, WisconsinProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up quickly after a damaging penetration. Security services available from Progent cover thorough security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies often need. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Call Center support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for small businesses who don't have the resources to assemble and manage an in-house Call Center but who need quick response from a dependable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent supplement to your current Call Center organization. Progent's Virtual Help Desk can act as an escalation resource for complex technical problems, or be available in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or enhancing your current one, evaluating or enhancing Help Desk software to handle the unique needs of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center group during high-demand situations such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology consultants offers your workers in Milwaukee or anywhere in the state of Wisconsin instant communication with a large support group with extensive experience delivering telephone-based consulting and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center perception as a major contributor to business productivity, and Progent's aim is to fix and not merely report IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Word, and MS Office Excel. To read more information on Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac professionals can support the creative aspect of Macintosh computing by delivering remote consulting support and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Milwaukee, or anywhere in the state of Wisconsin, remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they expand into full-scale emergencies, system monitoring can minimize disruptive and expensive service crises. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or networks based on a combination of operating systems.

How Your Milwaukee Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.

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