Fast Remote Help for Milwaukee Computer Systems
Immediate Phone Help for Milwaukee SystemsFor organizations located in Milwaukee or anywhere in the state of Wisconsin, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system issues rapidly. This reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. Unlike many remote support organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick repairs somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies which permit the maximum degree of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your computer system without compromising corporate security.

Progent's powerful technical support reporting system stores comprehensive records of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of all help delivered to each customer by any Progent consultant. This archive of anomalies and responses is organized as a readily retrievable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and formal partnerships with major industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists can determine optimal solutions quickly.

Remote support services available from Progent to businesses in Milwaukee and throughout the state of Wisconsin include:

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for organizations who lack the resources to support an internal Help Desk Call Center but who need quick access to an effective Help Desk with proficient phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your existing organization, identifying or modifying Call Center application software to address the particular needs of your business, or adding temporary phone support personnel to work with your existing Help Desk group during unusually busy scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology consultants gives your workers in Milwaukee or anywhere in the state of Wisconsin quick assistance from a dependable support group with extensive background delivering phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk perception as a major contributor to business success, and Progent's intent is to solve instead of simply report IT problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team provides phone-based professional consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To read additional information concerning Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as IPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause crashes, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or systems that support multiple operating systems.
How Your Milwaukee Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Milwaukee or throughout the state of Wisconsin, Progent's phone-based network support engineers can provide professional and affordable IT help the instant your organization requires it. Long experience providing remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Milwaukee company has a local freelance support technician or maintains an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to resolve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Businesses in Milwaukee
Progent's remote support services allow your Milwaukee business to have the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Milwaukee or anywhere in Wisconsin, nearby network support resources, whether represented by freelance consultants or an internal maintenance staff, can take care of typical technical issues. However, IT crises can strike when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local support people. In these situations, Progent's online service specialists offer a convenient, quick, and affordable way to augment your regular resources and to convey useful knowledge to improve your capability to handle future problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations often rely on individual freelance service providers. While independent service people have less overhead than big service companies and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of backup help may require your company to go without help during an emergency. As your network expands, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often begin with an IT architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly designed environments require careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the solid foundation to handle critical business demands and ease future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices require advice and technical education to navigate through an ever more complicated maze of product options capable of promoting business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of network service, executing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every customer. The practice of detailing and archiving support records results in more effective support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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