Fast Online Technical Support for Milwaukee Computer Networks
Fast Phone Consulting for Milwaukee SystemsFor companies located in Milwaukee or anywhere in Wisconsin, Progent offers online help for computer systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they have the real-world background and have access to the advanced tools needed to solve most information system issues rapidly. This lowers immediate expenses because solutions use up minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves additionally with incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. In contrast to many online service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs manage to end up as major invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which ensure the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your network remotely without violating system security.

Progent's powerful service reporting application includes detailed histories describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help provided to every Progent client by every engineer. This archive of issues and responses is structured as a conveniently retrievable support database that allows Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and formal partnerships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and permit priority response from vendors' in-house engineering staff so Progent's online service specialists are able to determine the most efficient resolutions quickly.

Online support services available from Progent to companies in Milwaukee and anywhere in the state of Wisconsin include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the money or time to assemble and manage an in-house Call Center but who require quick access to an efficient Call Center with professional phone support as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your existing one, selecting or customizing Help Desk software products to meet the unique demands of your business, or adding temporary phone support staff to work with your internal Help Desk team during unusually busy events like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network experts gives your computer users in Milwaukee or anywhere in the state of Wisconsin immediate access to an efficient technical support group with substantial experience delivering phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a major contributor to company efficiency, and Progent's policy is to solve rather than simply record technical problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Project, Word, and MS Excel. For additional information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Milwaukee, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your computer support is proactive and automated. By spotting possible issues before they evolve into full-scale emergencies, system monitoring can minimize stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your Milwaukee Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Milwaukee or throughout the state of Wisconsin, Progent's phone-based network support specialists can deliver professional and affordable system help whenever your business needs it. More than a decade of providing online technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Milwaukee business has a regular freelance consultant or employs a full time organization that know how to handle common network issues, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in Milwaukee
Progent's remote support services allow your Milwaukee company to have the advantages of immediate, expert network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most businesses in Milwaukee or anywhere in Wisconsin, nearby computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can deal with the majority of technical issues. However, IT crises might spring up when local support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your usual service personnel. In these instances, Progent's online service professionals offer a convenient, fast, and economical solution to augment your local resources and to transfer useful information to increase your ability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on individual freelance service providers. Although independent service people have less internal costs than big support firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your company expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network is always available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically start with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such badly designed systems need proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical education to navigate through an increasingly complicated array of product options available for accelerating business success and improving efficiency. Businesses do not need a network consultant who is motivated to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the front lines of network support, executing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a consultant with proven approaches for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during normal working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.