Immediate Online Support for Milwaukee IT Networks
Urgent Remote Help for Milwaukee NetworksFor businesses located in Milwaukee or anywhere in the state of Wisconsin, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value because they possess the practical background and have access to the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support lowers direct expenses since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where fast fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies which ensure the maximum level of efficiency for online consulting and repair for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to link to your company's system remotely without compromising system security.

Progent's sophisticated technical support database system maintains comprehensive histories of the support that Progent's customers have been provided. Progent's team consultants have access to the details of all help delivered to each client by any Progent consultant. This database of trouble tickets and resolutions is structured as an easily searchable internal database that permits Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and close partnerships with key technology companies such as Cisco and Microsoft open up additional massive technical databases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at the most efficient resolutions quickly.

Online services available from Progent to customers in Milwaukee and throughout the state of Wisconsin include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. These services address all critical facets of information technology such as email content filtering, security and compliance, backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your business network. When ProSight Systems Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they can impact productivity Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the resources to assemble and manage an in-house Help Desk but who require quick response from a dependable Help Desk with proficient telephone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or improving your established one, identifying or modifying Call Center software products to meet the particular requirements of your corporation, or adding occasional online personnel to reinforce your in-house Call Center group to deal with demanding scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned network professionals offers your workers in Milwaukee or anywhere in the state of Wisconsin instant access to a dependable support resource with extensive experience providing telephone-based consulting and online diagnostics for IT systems powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a key contributor to company efficiency, and Progent's intent is to resolve instead of just track IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth engineering expertise and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft business applications including CRM, MS Office Project, Office Word, and Excel. To learn additional information on Progent's expertise, customization, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into crashes, automated monitoring can head off stressful and expensive information system failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Windows systems, or environments that incorporate a combination of operating systems.
How Your Milwaukee Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Milwaukee or throughout the state of Wisconsin, Progent's phone-based computer support specialists can provide expert and economical IT support the moment your organization needs it. More than 15 years of offering remote technical assistance has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Milwaukee company works with a local freelance support technician or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to solve sudden system crises or particularly challenging integration problems.

Details of Progent's Remote Network Support for Milwaukee
Progent's phone support, Internet-based repair, system security expertise, and system management services give offices in Milwaukee or anywhere in the state of Wisconsin the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk Call Center support and system management, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of technical experience, refined support software, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the front lines of IT support, performing a broad range of technical projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just expert technical capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every client. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.