Immediate Remote Help for Milwaukee Information Networks
Fast Phone Technical Support for Milwaukee SystemsFor businesses in Milwaukee or anywhere in Wisconsin, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISSP and CISM-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage because they possess the practical experience and have access to the advanced technology needed to solve most network problems rapidly. This lowers direct expenses since solutions use up fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs manage to end up as large tabs. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested methodologies which ensure the maximum degree of effectiveness for online technical support and repair for information networks of any size. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to link to your company's system without breaching corporate security.

Progent's powerful customer support database application includes detailed records describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help rendered to each Progent client by every Progent engineer. This archive of problems and solutions is structured as a conveniently accessible internal database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical databases and permit quick response from vendors' internal engineering staff with the result that Progent's online service experts can find the most efficient resolutions promptly.

Online technical support services provided by Progent to customers in Milwaukee and anywhere in the state of Wisconsin include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the resources to assemble and manage an in-house Help Desk but who want fast communication with an efficient Call Center with professional phone support plus the expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation option for the toughest network problems, or be ready in hectic circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Milwaukee or anywhere in the state of Wisconsin rapid assistance from a reliable network service resource with extensive experience delivering phone consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a solid driver of business efficiency, and Progent's target is to fix rather than merely record technical problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Milwaukee, or anywhere in the state of Wisconsin, online IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your network maintenance is proactive and automated. By uncovering looming problems before they grow into full-scale emergencies, remote monitoring can ward off stressful and expensive information system breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support multiple operating systems.
How Your Milwaukee Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Milwaukee or throughout the state of Wisconsin, Progent's phone-based computer support engineers can deliver professional and affordable system support the instant your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Milwaukee organization works with a local independent consultant or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to deal with unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Milwaukee
Progent's online technical help services enable your Milwaukee company to experience the benefits of timely, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will acquire added business value by being more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in Milwaukee and throughout Wisconsin, nearby computer service providers, whether made up of outside consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles can strike when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service specialists offer a convenient, quick, and economical solution to augment your regular help and to transfer useful information to improve your ability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations often depend on independent freelance consultants. Although freelance consultants have less overhead than larger service companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your network grows, system unavailability and problems with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system remains available.

  • Build a Solid Basis for Seamless Expansion
    Businesses often start with an information architecture created on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the organization. These poorly designed systems need careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture able to offer the solid foundation to meet critical business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require advice and technical training to negotiate an ever more complex maze of technology alternatives capable of promoting business growth and enhancing productivity. They do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the front lines of IT service, performing a wide variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for using computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.