Fast Remote Troubleshooting for Milwaukee Computer Networks
Urgent Remote Consulting for Milwaukee SystemsFor organizations located in Milwaukee or anywhere in the state of Wisconsin, Progent provides online help for networks powered by Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they possess the real-world background and have access to the advanced tools necessary to solve the majority of network issues rapidly. This reduces direct expenses because solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where quick repairs manage to turn into big invoices. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and proven methodologies which ensure the highest level of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to access your company's system without compromising network security.

Progent's powerful service database system maintains detailed records describing the service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of assistance rendered to every client by every Progent engineer. This history of anomalies and fixes is stored as a conveniently accessible proprietary database that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available other massive technical support databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions in the least time.

Remote services provided by Progent to clients in Milwaukee and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight series of outsourced network management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who need fast access to an efficient Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a transparent reinforcement of your existing Call Center team. Progent's Virtual Call Center can serve as a an escalation option to resolve the most difficult network issues, or be ready in overflow situations when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Milwaukee or anywhere in the state of Wisconsin immediate assistance from a reliable technical support resource with extensive experience providing phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk the reputation as a major enabler of company performance, and Progent's aim is to solve and not just record technical problems.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth engineering support and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office Word, and MS Office Excel. To read additional information about Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Milwaukee, or anywhere in the state of Wisconsin, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential problems before they grow into crashes, remote monitoring can avoid stressful and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or systems that incorporate a combination of OS platforms.
How Your Milwaukee Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Milwaukee or anywhere in the state of Wisconsin, Progent's phone-based network support engineers can provide expert and economical IT help the moment your organization needs it. Long experience providing remote tech support has earned Microsoft Gold status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Milwaukee company deals with a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix unexpected system crises or particularly tough integration projects.

Details of Progent's Remote Computer Support for Milwaukee
Progent's online support, remote troubleshooting, system security consulting, and network management services offer businesses in Milwaukee or anywhere in the state of Wisconsin the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services provided during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who work with trusted independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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