Immediate Remote Help for Milwaukee Computer Networks
Fast Remote Consulting for Milwaukee NetworksFor organizations in Milwaukee or anywhere in Wisconsin, Progent provides online support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value due to the fact that they have the real-world background and have access to the advanced technology required to solve most network problems rapidly. Efficient support reduces direct expenses since service calls require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive online consulting experience is especially important in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with scenarios where fast solutions manage to end up as big invoices. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that permit the maximum level of effectiveness for online technical support and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to access your computer system remotely without breaching corporate security.

Progent's proven technical support database application stores detailed histories for the service that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help rendered to every client by any consultant. This database of issues and repairs is organized as a readily accessible proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to arrive at optimal solutions in the least time.

Online support offered by Progent to businesses in Milwaukee and throughout the state of Wisconsin include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want fast communication with a reliable Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless supplement to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest network issues, or be available in overflow instances when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center team of veteran network experts offers your workers in Milwaukee or anywhere in the state of Wisconsin instant contact with an efficient network service group with extensive background offering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a major contributor to company success, and Progent's intent is to resolve and not just document technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting support and training in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Excel. To find out additional information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Milwaukee, or anywhere in the state of Wisconsin, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so your network support is proactive and automated. By exposing possible trouble spots before they result in crashes, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple platforms.
How Your Milwaukee Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Milwaukee or anywhere in the state of Wisconsin, Progent's online network support specialists are ready to provide professional and affordable system help whenever your company requires it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Milwaukee business has a regular freelance support technician or maintains a full time IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected system crises or particularly complicated integration problems.

Details of Progent's Online Network Support for Milwaukee
Progent's online support, remote troubleshooting, network security expertise, and system administration services give companies in Milwaukee or throughout the state of Wisconsin the greatest leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your business world class network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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