Even if your Milwaukee company relies on a local freelance consultant or employs an in-house organization that can deal with common network problems, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden network emergencies or particularly complicated integration problems.

Details of Progent's Remote Computer Support for Milwaukee
Progent's phone help, Internet-based repair, network security expertise, and system administration services give small businesses in Milwaukee or anywhere in the state of Wisconsin the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help program include:

• Immediate Phone Access to Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Milwaukee and is also ideal for customers in more remote regions of Wisconsin that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing education.

• Per Minute Rates to Minimize Expenses
  Progent offers remote support on a per-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for phone support and requires no monthly subscription fee. This protects you from facing big bills for simple fixes.

• Access to Cisco Network Design Professionals
  As a Certified Partner for Cisco Systems, Progent offers help from authorized specialists who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.

• Application Specialists Team
  Progent's basic support offerings include technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support for critical application areas. Support available from the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Support and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Office Project Expertise
  • Microsoft Office Excel Consulting
  • MS Office Consulting
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Apple Mac Help
  By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that align with the specific requirements of your company.

• Advanced Online Access Software
  Secure remote connectivity permits Progent's support experts to see precisely what your customers see. This makes it possible to produce quick fixes to issues that could otherwise require a costly personal service call. State-of-the-art remote access tools and expert engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.

• Support for Mainstream VPN Products
  Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

• 24-hour Service for High Network Availability
  For small organizations with line-of-business applications, Progent offers 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help produce high system availability.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are intended specifically for budget-conscious small organizations whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation ability.

Benefits of Progent's Network Help for Small Businesses in Milwaukee
Progent's remote IT consulting services allow your City# small company to enjoy the benefits of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic worth by being more reliable, efficient, and protected. Benefits to your business include:

• Seamless virtual expansion of your local IT resources
  With most small offices in Milwaukee or anywhere in Wisconsin, nearby computer service providers, whether represented by outside consultants or an internal maintenance staff, can handle typical network problems. On the other hand, serious problems can occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's online service specialists provide a convenient, quick, and affordable way to augment your regular resources and to transfer valuable information to improve your capability to resolve future problems in-house.

• Less Reliance on Individual Service Providers
  For network support, small businesses often depend on independent freelance consultants. While independent service people carry less overhead than big service companies and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup personnel may force your company to go without help during an emergency. As your network grows, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to make sure your network remains up and running.

• Build a Solid Basis for Smooth Expansion
  New businesses typically start with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly designed systems need proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle critical business requirements and ease future growth.

• Work with Solution Providers Instead of Technology Vendors
  Small businesses need advice and technical education to navigate through an increasingly complex array of technology options capable of promoting business growth and improving efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align IT expertise with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of technical expertise, refined remote support software, and familiarity with enterprise networking allow small offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Entire Range of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s leading server products with services that include Microsoft Windows Server 2003 consulting, Windows 2000 Server upgrades, Windows NT legacy support, Exchange Server 2003 integration, Microsoft Exchange Server 5.5 and Microsoft Exchange Server 2000 upgrades, and SQL 2005 expertise.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, in the trenches of network support, performing a wide variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using technical knowledge to fix real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids big invoices for fast solutions so you will not be forced to allow simple problems to stay unaddressed.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to each client. The discipline of documenting and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MOM allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.

How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Emergency Support.