Immediate Online Help for Milwaukee Computer Systems
Fast Remote Help for Milwaukee NetworksFor companies in Milwaukee or anywhere in Wisconsin, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value because they have the practical experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and proven methodologies which allow the highest level of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to connect to your environment without violating network security.

Progent's powerful customer support reporting system keeps extensive documentation for all support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services delivered to each Progent client by every Progent consultant. This archive of anomalies and fixes is structured as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can find the best solutions quickly.

Remote services available from Progent to clients in Milwaukee and anywhere in the state of Wisconsin include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight series of outsourced network management services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the budget to assemble and manage an internal Call Center but who need quick access to an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent supplement to your established Helpdesk organization. Progent's Virtual Call Center can act as a an escalation resource for complex technical problems, or be ready in those instances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of veteran network professionals gives your clients in Milwaukee or anywhere in the state of Wisconsin fast contact with a dependable support resource with extensive experience delivering phone consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a key contributor to company efficiency, and Progent's goal is to fix and not merely document IT problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Milwaukee, or anywhere in the state of Wisconsin, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive and automated. By detecting potential trouble spots before they cause full-scale emergencies, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments based on a combination of operating systems.
How Your Milwaukee Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Milwaukee or throughout the state of Wisconsin, Progent's online computer support engineers are ready to deliver effective and economical system support the instant your organization requires it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Milwaukee company relies on a local freelance support technician or maintains an in-house IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to handle sudden system crises or particularly complex integration projects.

Details of Progent's Online Network Services for Milwaukee
Progent's online support, Internet-based repair, network security expertise, and system management services offer companies in Milwaukee or anywhere in the state of Wisconsin the greatest leverage for your support budget. Whether you need occasional phone help and remote network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your office world class network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT experience, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of network support, executing a broad range of IT projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert technical capability, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by each consultant to each client. The discipline of detailing and archiving support activity allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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