World-class Online Support Services for BlackBerry Environments
BlackBerry Online Troubleshooting HelpSecure and uninterrupted access from smartphones to collaborative messaging systems like Exchange Server, Domino, or Groupwise has become a necessity for companies of any size who want to maximize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the most popular technologies for building and managing wireless connectivity. However, maintaining efficient BlackBerry systems is increasingly complex because of the advanced mechanisms available to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified engineers are expert at providing remote consulting services for BlackBerry systems, reducing service expenses and resolving problems more quickly than is possible with ordinary on-premises service providers.

Progent has a large team of remote engineers qualified to support IT system that incorporate products from all major vendors. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist your company to resolve challenging problems with your infrastructure. Progent's Apple qualified specialists can help you to integrate Macs with your mobile communications environment and can provide expertise with Apple iPhone and iPad integration. Progent's Linux consultants can offer help for managing application servers powered by various distributions of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This breadth of practice areas allows Progent to offer a one-stop source for consulting support needed in mixed-vendor environments and avoids the finger-pointing that small businesses commonly confront when trying to find technical support.

Progent's network security consultants have earned top security accreditations including Certified Information Systems Auditor (CISA) and CISSP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two economical security inventory scanning service packages that allow small businesses to get a professional network security assessment from a Progent security consultant to determine possible weaknesses in the security profile you expose inside and outside your security perimeter.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and support of BlackBerry smartphones, offering a single platform for handling critical tasks such as smartphone installation, updates, and deactivation and also providing a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Domino email platforms and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server provides a variety of data protection options beginning with advanced encryption of messages sent between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great versatility in adjusting degrees of protection to meet the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can help your company to select powerful security features and activate them wirelessly. Examples of these wirelessly selectable security features include:

  • Lock down a smartphone
  • Erase data from a lost device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining ways to prevent mobile users from loading or executing unsafe or unauthorized code. Progent can help you to choose blocking processes such as:

  • Specify exactly which applications are permitted on the device
  • Block third-party applications from using non-volatile storage on the smartphone
  • Determine which resources external software can access on the smartphone
  • Limit the kinds of access external software running on the device can establish
  • Prevent all third-party applications from being installed or run on the BlackBerry smartphone

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to designing wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use management software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and assist you to select and install sensible security options.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, manage Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements analysis, solution design, deployment strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist you to determine which management approach and physical components meet your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning options for software editions, processors and mass storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry consultant can help you to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Professional
In order to contact Progent about consulting help for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.

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