Minneapolis/St Paul, MN Metro Area Contact Information:

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services
Saint Paul, MN 445 Minnesota Street
Suite 1500
St. Paul, Minnesota, 55101
Sales Phone: 651-333-4229

Link: Saint Paul Network Support Services

Immediate Online Technical Support for Minneapolis Computer Networks
Fast Remote Help for Minneapolis SystemsFor companies in Minneapolis or anywhere in Minnesota, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical remote service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where quick solutions manage to turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the highest level of efficiency for online consulting and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to access your network remotely without breaching system security.

Progent's proven technical support database application includes thorough documentation for the support that Progent's clients have been provided. Progent's team service personnel have access to the history of support delivered to each Progent client by every consultant. This history of problems and solutions is structured as a readily searchable proprietary database that allows Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote service experts are able to determine the best solutions quickly.

Online support services offered by Progent to companies in Minneapolis and anywhere in the state of Minnesota include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. The ProSight suite of network management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the resources to create an internal Help Desk but who need fast communication with a reliable Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Help Desk can act as a an escalation option to handle complex computer system problems, or be ready in hectic situations when your other resources are overwhelmed.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Minneapolis or anywhere in the state of Minnesota instant assistance from a large technical support group with extensive background providing phone consulting and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a significant enabler of company success, and Progent's policy is to resolve rather than just report technical problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides remote professional engineering expertise and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your IT support is proactive and automated. By anticipating looming issues before they cause network outages, remote monitoring can head off stressful and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a variety of operating systems.
How Your Minneapolis Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Minneapolis or throughout the state of Minnesota, Progent's phone-based network support specialists can deliver professional and economical IT help the moment your business needs it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Minneapolis company has a regular independent support technician or employs an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Businesses in Minneapolis
Progent's remote support services allow your Minneapolis business to enjoy the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will acquire added business value by being more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Minneapolis or anywhere in Minnesota, local network service resources, whether represented by independent consultants or an internal maintenance staff, can resolve typical network issues. However, IT crises may occur when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service people. In these situations, Progent's on-call support professionals offer a convenient, quick, and budget-friendly solution to supplement your local resources and to convey valuable knowledge to improve your capability to resolve future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses often depend on independent freelance consultants. Although independent service people carry smaller internal costs than big consulting firms and can often charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your company grows, network downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup support expertise to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically begin with an information architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. Such poorly built environments need careful analysis, smart strategic planning, and wide IT expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses need advice and technical training to negotiate an increasingly complex array of technology options capable of accelerating business success and enhancing efficiency. They do not need a network consultant who is motivated to sell a certain vendor's technology. Network support and product sales can result in a situation where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of network service, executing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not only expert technical capability, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by each consultant to each client. The discipline of detailing and organizing support activity allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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