Fast and Affordable Remote Help for Minneapolis Computer Networks
Immediate Online Support for Minneapolis SystemsFor organizations in Minneapolis or anywhere in the state of Minnesota, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional value because they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions require fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally with incidental costs by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you pay just for the support that you receive. In contrast to typical online support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick repairs manage to end up as major bills. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and field-tested processes that allow the maximum degree of effectiveness for online help and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your company's environment without violating system security.

Progent's powerful customer support database application keeps comprehensive documentation for the service that Progent's customers have been provided. Progent's team engineers have access to the history of support delivered to every customer by any consultant. This history of trouble tickets and solutions is structured as an easily searchable support knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and formal partnerships with key vendors including Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting experts are able to find optimal resolutions quickly.

Remote support services available from Progent to clients in Minneapolis and anywhere in the state of Minnesota include:

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for organizations who lack the money or time to support an in-house Help Desk but who need fast response from an efficient Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk software products to meet the unique needs of your corporation, or adding occasional online personnel to reinforce your internal Help Desk resources during unusually busy scenarios like software migrations, major updates, or installing new business software.

    Progent's Call Center staff of veteran information technology consultants gives your clients in Minneapolis or anywhere in the state of Minnesota fast access to an efficient technical support resource with years of experience delivering phone help and online repair service for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a key driver of business productivity, and Progent's goal is to solve and not merely track network issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote professional consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To find out more concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Minneapolis, or anywhere in the state of Minnesota, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so that your network maintenance is proactive and automated. By uncovering emerging problems before they grow into downtime, proactive monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or systems that incorporate a variety of operating systems.
How Your Minneapolis Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Minneapolis or anywhere in the state of Minnesota, Progent's online computer support specialists are ready to provide professional and affordable system support the instant your organization has to have it. Long experience offering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Minneapolis business deals with a local freelance consultant or employs a full time organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to resolve unexpected system emergencies or especially complicated integration problems.

Features of Progent's Remote Network Support for Minneapolis
Progent's online help, remote repair, system security expertise, and system management services offer companies in Minneapolis or anywhere in the state of Minnesota unparalleled leverage for your IT budget. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can provide your office world class IT support while allowing you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Minneapolis and is also ideal for customers in geographic areas of Minnesota that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going training.

  • By the Minute Rates to Reduce Expenses
    Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone help and imposes no periodic retainer for support services provided during regular working hours. This protects you from facing big invoices for routine fixes.

  • Access to Cisco Certified Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent offers help from on-staff specialists with experience in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Group
    Progent's basic consulting offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting support for critical business applications. Support offered by the Application Experts Group covers:
    Microsoft Dynamics GP/Great Plains Support and Programming
    Microsoft Project and Project Online Training
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Development and Training
    UNIX, Linux and Solaris Support
    Microsoft SQL 2016 Software Design and SQL Server 2014 Application Programming and Troubleshooting
    Oracle Management Support and Software Programming
    MySQL DBA Services and Software Development
    Mac Support
    Amazon Marketplace Web Service Programming

    By offering a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that address the specific requirements of your business.

  • Sophisticated Remote Connectivity Tools
    Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite service call. Effective remote access software and experienced technicians combine to allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.

  • Support for Mainstream VPN Gateways
    Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24-hour Service for High System Uptime
    For companies with vital applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed especially for budget-constrained companies whose clients require immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of IT experience, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the front lines of network service, executing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits by the minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 network monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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