Fast and Affordable Remote Technical Support for Minneapolis Information Networks
Fast Online Technical Support for Minneapolis SystemsFor organizations in Minneapolis or anywhere in Minnesota, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve most network issues rapidly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves additionally with incidental costs by reducing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor repairs somehow end up as big bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to access your environment remotely without violating corporate security.

Progent's powerful service reporting application maintains extensive records describing the support that Progent's clients have received. Progent's staff service personnel have access to the history of assistance rendered to each Progent customer by every consultant. This history of trouble tickets and repairs is organized as a quickly exploitable proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and formal relationships with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit fast response from vendors' internal support staff so Progent's online consulting specialists can find the best solutions quickly.

Remote support offered by Progent to customers in Minneapolis and throughout the state of Minnesota include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the resources to support an in-house Help Desk Call Center but who require quick access to a dependable Help Desk with proficient phone support plus the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for complex computer system challenges, or be available in those circumstances when your other resources are too busy.

    Progent's Call Center staff of experienced information technology consultants offers your customers in Minneapolis or anywhere in the state of Minnesota instant contact with an efficient network service resource with years of background delivering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a major contributor to business performance, and Progent's policy is to fix instead of just document IT problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, MS Project, Word, and Microsoft Excel. To find out more information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Minneapolis, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they grow into full-scale emergencies, automated monitoring can minimize stressful and costly network crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or systems that support a variety of platforms.
How Your Minneapolis Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Minneapolis or anywhere in the state of Minnesota, Progent's phone-based computer support engineers can deliver expert and economical system help the instant your organization has to have it. Long experience offering remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Minneapolis organization deals with a regular freelance support technician or maintains a full time IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the availability or the experience to deal with unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Businesses in Minneapolis
Progent's online IT consulting services enable your Minneapolis organization to enjoy the benefits of on-call, expert network support without the expense of managing a full-time IT organization. Your network will derive added strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    For most offices in Minneapolis and throughout Minnesota, nearby network service resources, whether consisting of freelance consultants or an in-house IT staff, can resolve the majority of technical problems. However, serious problems may spring up when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local service personnel. In these instances, Progent's online service specialists give you a convenient, quick, and budget-friendly way to augment your local resources and to convey valuable knowledge to increase your capability to deal with downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller offices commonly rely on individual freelance consultants. While independent service people have less overhead than larger support firms and can afford to charge lower rates, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may require your business to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown onto an unstable foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. Such poorly built environments need careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a network architecture that can provide the solid foundation to handle vital business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations need guidance and technical training to navigate through an increasingly complex array of product alternatives capable of promoting business growth and enhancing efficiency. They do not need a network engineer who is motivated to resell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the front lines of network support, performing a broad variety of IT tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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