Fast and Affordable Online Support for Minneapolis Information Networks
Fast Phone Consulting for Minneapolis NetworksFor organizations in Minneapolis or anywhere in Minnesota, Progent offers remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools required to solve the majority of information system problems quickly. This reduces immediate expenses since solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast fixes somehow turn into big tabs. Progent's skill at solving problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and proven processes that promote the highest level of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's computer system without violating system security.

Progent's sophisticated customer support reporting system keeps detailed documentation for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of all help delivered to each client by any engineer. This archive of problems and fixes is organized as a conveniently accessible internal database that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft open up additional vast technical support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.

Remote technical support services available from Progent to customers in Minneapolis and anywhere in the state of Minnesota include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the resources to build and maintain an internal Help Desk Call Center but who need fast communication with an efficient Help Desk with professional phone support plus the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk can act as a an escalation alternative for the toughest computer system problems, or be ready in those instances when your other service providers are swamped.

    Progent's Help Desk Call Center team of veteran network consultants offers your workers in Minneapolis or anywhere in the state of Minnesota rapid communication with an effective support group with substantial background delivering phone support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a key enabler of business productivity, and Progent's goal is to solve and not merely track network issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based advanced consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Minneapolis, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they cause full-scale emergencies, proactive monitoring can head off stressful and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a combination of operating systems.
How Your Minneapolis Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Minneapolis or anywhere in the state of Minnesota, Progent's online network support engineers can provide professional and economical system support whenever your organization needs it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Minneapolis organization relies on a regular independent support technician or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to resolve sudden network emergencies or particularly complicated integration problems.

Details of Progent's Remote Network Services for Minneapolis
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer businesses in Minneapolis or anywhere in the state of Minnesota unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, refined support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 R2 expertise, Windows 2003 upgrades, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to every client. The discipline of documenting and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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