Greater Twin Cities Metro Area Contact Information:

Boston Onsite IT Consulting
Progent locations in the Greater Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 331-251-1422

Link: Minneapolis Network Support Services

Fast and Affordable Online Troubleshooting for Minneapolis Information Networks
Urgent Remote Help for Minneapolis SystemsFor businesses in Minneapolis or anywhere in Minnesota, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value because they have the practical experience and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly important for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor repairs somehow end up as major tabs. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies that allow the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your system without violating system security.

Progent's proven customer support reporting system maintains extensive records describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance provided to every Progent client by every engineer. This archive of problems and responses is structured as a quickly searchable internal database that permits Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to determine optimal solutions quickly.

Online support services offered by Progent to companies in Minneapolis and anywhere in the state of Minnesota include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for businesses who don't have the money or time to create an in-house Help Desk Call Center but who require quick communication with a reliable Help Desk with professional phone support plus the ability to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your current Help Desk organization. Progent's Virtual Call Center can serve as a an escalation option to handle complex technical issues, or be available in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Help Desk team of experienced information technology experts offers your customers in Minneapolis or anywhere in the state of Minnesota fast communication with a reliable technical support group with extensive experience delivering phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's goal is to solve rather than merely document IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, customization, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By exposing potential trouble spots before they result in full-scale emergencies, proactive monitoring can ward off disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a combination of OS platforms.
How Your Minneapolis Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Minneapolis or anywhere in the state of Minnesota, Progent's online network support specialists are ready to deliver effective and economical system support the instant your organization has to have it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost productivity that comes with in-person service calls.

Even if your Minneapolis organization works with a regular independent consultant or employs a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden network crises or especially complicated integration problems.

Details of Progent's Online Computer Support for Minneapolis
Progent's online help, remote repair, system security expertise, and network management services offer businesses in Minneapolis or anywhere in the state of Minnesota unparalleled leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can deliver your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the forefront of IT support, executing a wide range of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every customer. The discipline of documenting and organizing support activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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