Immediate Remote Technical Support for Minneapolis IT Networks
Fast Online Help for Minneapolis SystemsFor companies located in Minneapolis or anywhere in Minnesota, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve the majority of network issues quickly. Efficient support lowers immediate expenses since service calls use up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes somehow turn into substantial tabs. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and proven processes which allow the maximum level of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to access your system remotely without violating system security.

Progent's proven service reporting application keeps detailed records of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of services rendered to every Progent client by any Progent consultant. This history of problems and solutions is organized as an easily retrievable proprietary knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can find the best resolutions in the least time.

Remote support available from Progent to clients in Minneapolis and anywhere in the state of Minnesota include:

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the budget to build and maintain an in-house Help Desk but who want quick communication with a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or enhancing your existing organization, selecting or customizing Call Center software products to address the special demands of your business, or providing occasional online personnel to supplement your existing Call Center group to handle demanding situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network consultants offers your workers in Minneapolis or anywhere in the state of Minnesota instant assistance from a large support resource with substantial background offering phone help and online repair service for networks powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a crucial contributor to company efficiency, and Progent's target is to solve instead of just track IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and education in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Excel. For additional information about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Network Monitoring Support
    Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, online computer system monitoring services powered by Microsoft System Center Operations Manager, enhanced by Progent to suit your environment so your network maintenance is proactive rather than reactive. By spotting looming issues before they expand into crashes, automated monitoring can ward off inconvenient and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows environments, or systems powered by a mix of platforms.
How Your Minneapolis Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Minneapolis or anywhere in the state of Minnesota, Progent's online network support engineers are ready to deliver effective and affordable IT help the instant your company has to have it. More than 15 years of offering remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Minneapolis office relies on a local independent consultant or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to handle sudden system crises or particularly tough integration projects.

Features of Progent's Remote Computer Support for Minneapolis
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer offices in Minneapolis or throughout the state of Minnesota unparalleled leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your organization world class IT support while allowing you to avoid the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Phone Access to Microsoft Certified Experts
    Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Minneapolis and is also ideal for networks in more remote regions of Minnesota that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going education.

  • By the Minute Billing to Minimize Expenses
    Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for online help and asks for no periodic retainer for services delivered during regular working hours. This saves you from paying big invoices for simple repairs.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent offers the services of on-staff specialists who have expertise in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's core support offerings consist of technology integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Support available from the Application Experts Team covers:
    Dynamics GP Consulting and Customization
    MS Project Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL 2016 Application Development and SQL Server 2014 Application Development and Debugging
    Oracle DBA Services and Software Programming
    MySQL Database Administration and Application Development
    Apple Mac Consulting
    Amazon MWS Programming

    By providing a full service one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that fit the special needs of your business.

  • State of the Art Remote Connectivity Software
    Secure online connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require a costly onsite service call. Sophisticated remote connectivity tools and expert engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.

  • Compatibility with Leading VPN Gateways
    Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

  • 24x7 Service for Maximum System Availability
    For companies with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are intended specifically for budget-constrained organizations whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, executing a wide variety of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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