Remote Network Support for Minneapolis Small Business Computer Networks
For small offices and startups in Minneapolis or throughout the state of Minnesota, Progent's online network support engineers are ready to deliver effective and affordable system help the instant your company requires it. More than a decade of providing online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Minneapolis small business works with a regular freelance support technician or maintains a full time organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to deal with sudden system crises or particularly challenging integration problems.
Features of Progent's Online Computer Services for Minneapolis
Progent's phone support, remote troubleshooting, system security expertise, and network management services offer small businesses in Minneapolis or anywhere in the state of Minnesota the greatest leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your company world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small companies in Minneapolis and is also ideal for customers in geographic regions of Minnesota that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and on-going education.
By the Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online service and imposes no ongoing retainer. This saves you from paying big bills for routine repairs.
Availability of Cisco Certified Network Design Experts
As a Registered Partner for Cisco, Progent offers help from on-staff professionals who have skill in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected infrastructure for local and remote networking.
Application Specialists Team
Progent's core support services include system integration, MS Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise in specific business applications. Help offered by the Application Experts Group includes:
By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that meet the special needs of your business.
State of the Art Online Access Software
Protected remote connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal visit. Cutting-edge online access tools and experienced engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online support and automated system analysis.
Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
24x7 Service for Maximum System Availability
For small businesses with line-of-business applications, Progent offers round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce maximum system uptime.
Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-constrained small organizations whose workers need instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
Benefits of Progent's IT Support for Small Offices in Minneapolis
Progent's online network troubleshooting services allow your City# small company to realize the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will derive added business worth by being more available, productive, and secure. Advantages to your business include:
Convenient remote extension of your on-site IT resources
With most small offices in Minneapolis or anywhere in Minnesota, local network support resources, whether consisting of independent consultants or a full-time IT staff, can solve typical technical problems. However, major troubles sometimes strike when your regular resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support experts offer a convenient, fast, and affordable solution to augment your regular help and to pass on useful information to improve your ability to deal with future problems in-house.
Less Dependence on Freelance Service Providers
For network maintenance, small companies commonly rely on independent freelance consultants. Although independent service people carry less overhead than big consulting organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup help may require your business to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your network stays up and running.
Build a Solid Basis for Smooth Growth
Small organizations often start with an information system implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly designed systems require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the solid foundation to meet current business requirements and ease future growth.
Work with Solution Providers Instead of Product Resellers
Small organizations require guidance and technical training to navigate through an increasingly complicated maze of product options capable of accelerating business success and enhancing efficiency. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the genuine needs of a small business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable small offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Best Practices
Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, in the trenches of IT service, executing a wide variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for applying technical knowledge to fix real-world IT problems rapidly.
Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to every client. The practice of detailing and organizing support records results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who won’t release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
If you want to revamp your production web site, create internal webs for applications such as HR or employee education, design a powerful web presence for a new venture, or write enterprise-class, data-driven specialized web solutions, Progent can supply skilled and experienced web designers. Progent's experts can also help you build and maintain a safe, robust server and communications network, including remote and wireless connectivity, to run your web tools.
Progent's Microsoft certified experts provide several service programs to help medium-size and large companies develop an efficient and productive in-house Network Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Support Services help companies sift through the various high-quality Help Desk application programs available and determine which products may be excessively costly, miss critical capabilities, or align poorly with your company's corporate culture. Progent also offers temporary staffing for organizations who need to reinforce their internal Help Desk team for occasional projects or to fill in for absent or incapacitated personnel.
Progent's Virtual Help Desk Call Center support services are an integrated expansion of your in-house IT support organization. This can include high-end call center services such as a special telephone number with custom greeting. Progent can also send calls automatically to staff technicians who are specially provisioned and trained to support your needs. Also, Progent's Helpdesk professionals can manage trouble tickets with any client trouble ticket system for seamless integration with your internal network services organization. Benefits of Progent's Virtual Network Support Help Desk services include professional Microsoft and Cisco Helpdesk expertise the minute you call, transparent expansion of your internal support staff, front-line support for critical client problems, and per-minute billing.
Consultant for Microsoft Operations Manager 2000 MOM IT Services
Progent’s Microsoft qualified experts provide small and medium-size businesses expert consulting services for Microsoft Operations Manager (MOM 2005) and MOM 2000. Microsoft Operations Manager 2005 delivers extensible and expandable high-end system management by featuring comprehensive event management, 24x7 monitoring and alerts, reporting and trend profiling, and system and application-specific heuristics and routines to improve the manageability of Windows Server System environments. Through built-in application intelligence, Microsoft MOM 2005 helps you isolate your system health issues before they become disasters, improve the efficiency of your network operations via actionable best practices, and support your network operations and senior management through sharing critical service level and capacity information. Progent’s MOM consulting experts have extensive field-proven familiarity with MOM 2000 and MOM 2005 and can help your company install and configure MOM in order to optimize the availability and productivity of your IT system.
Microsoft Expert Windows 2003 Information Technology Consulting Support and Setup
The experience of Progent's certified Windows Server consulting team, with an average of over 10 years of support in Microsoft technology, assures you success in selecting the version and set up of Windows 2003 Server that matches most closely with your business goals. Progent can also help you with planning, installing, administering and troubleshooting sophisticated information technology applications powered by Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 Server or Windows NT.
Progent's Microsoft-certified Windows 2003 Server consultants offer network help and expert consulting for the complete family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Windows Server 2003 upgrade, integration, update, and maintenance services include network planning, installation, project management, in-person and off-site technical support and repair, Help Desk services, expert security services, turn-key outsourcing, and expert co-sourcing.
Progent’s Microsoft certified consultants provide a range of support services for Great Plains Business Software. Microsoft Dynamics GP is a Microsoft financial package and corporate management solution built, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP 9.0, the most recent edition of Microsoft accounting products in the Microsoft Great Plains Accounting line, offers a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Great Plains is simple to install and integrate, and with its modular design you can license only the functions you currently require, with the option to add clients and enlarge capabilities when necessary. Progent’s Microsoft Great Plains Software support experts can show you how to install, customize and manage Microsoft Dynamics GP 9.0 as well as older editions of Great Plains such as Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Stealth penetration checking is an important part of any overall network security strategy. Progent’s security professionals can run extensive intrusion tests without the awareness of your company's internal IT staff. Unannounced penetration checking uncovers whether existing security defense systems such as intrusion detection alerts and event log analysis are correctly set up and consistently monitored.
MOTU Digital Performer Training Professional Classes
Progent's Apple Mac experts can support the creative aspect of Mac environments by offering help services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video production studio.
Progent's Linux support services provide small and mid-size businesses and developers help with administering and maintaining Linux computers that coexist with Microsoft-based networks. Progent can give your business contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient single consulting firm to show you how to create and maintain a secure and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by combining Windows with leading Linux variations including RedHat Linux, SUSE, Mandrake/Mandriva, Debian-GNU, and Slackware.
New Edge is a national CLEC provider of data networks and broadband Internet access. New Edge Networks provides a rich selection of data services including New Edge DSL, SDSL, ADSL, Full T1, Bonded T1, Point-to-Point T1, Frame Relay, Asynchronous Transfer Mode, Private Line, and DS3. New Edge Networks also provides VoIP technology. Progent has an agency relationship with New Edge Networks and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you integrate New Edge Networks data services to create an enterprise-class, cohesive communications network on a small-business budget.
