Fast and Affordable Online Support for Minneapolis Information Networks
Fast Phone Help for Minneapolis NetworksFor companies in Minneapolis or anywhere in Minnesota, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they have the real-world experience and have access to the sophisticated technology necessary to solve most information system problems rapidly. This lowers direct costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially important for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast fixes manage to turn into large invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your network without violating corporate security.

Progent's proven customer support database system maintains comprehensive records describing all service that Progent's customers have been provided. Progent's team consultants have access to the specifics of services provided to each Progent client by every consultant. This history of trouble tickets and solutions is organized as an easily retrievable internal database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's remote service specialists are able to determine optimal solutions promptly.

Remote support services available from Progent to clients in Minneapolis and throughout the state of Minnesota include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the resources to create an internal Help Desk but who need fast access to a dependable Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Call Center application software to address the special requirements of your business, or adding temporary online staff to reinforce your existing Help Desk Call Center group to handle unusually busy situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran network professionals offers your computer users in Minneapolis or anywhere in the state of Minnesota fast communication with an effective support resource with years of background providing phone consulting and remote diagnostics for networks that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's target is to fix and not just document network problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, Project, Microsoft Word, and MS Office Excel. To read more information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By uncovering possible problems before they cause crashes, remote monitoring can head off inconvenient and expensive network failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows environments, or networks that incorporate a combination of operating systems.
How Your Minneapolis Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Minneapolis or anywhere in the state of Minnesota, Progent's online network support specialists can deliver effective and economical system support the moment your business needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Minneapolis business relies on a local freelance consultant or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly complex integration problems.

Details of Progent's Remote Computer Support for Minneapolis
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services give offices in Minneapolis or anywhere in the state of Minnesota unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of technical experience, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the front lines of IT service, performing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not just expert IT capability, but also a consultant with proven methods for using technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you pay only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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