Urgent Remote Support for Minneapolis UNIX or Linux SystemsFor small and midsize businesses located in Minneapolis or anywhere in Minnesota, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's remote technical support services represent excellent value because they have the practical experience and the advanced tools to solve most network issues rapidly. This lowers immediate costs because solutions take up a smaller number of billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where quick repairs manage to turn into major bills. Progent's skill at handling technical issues quickly translates into your company spending less money.

Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and proven methodologies which allow the highest degree of efficiency for online help and repair for small company IT networks. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to link to your environment remotely without breaching corporate security.

Progent's powerful service database system maintains detailed records for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services delivered to each Progent customer by any Progent engineer. This history of trouble tickets and solutions is stored as a conveniently searchable proprietary database that allows Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close partnerships with major technology companies including Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's phone support in Minneapolis or anywhere in Minnesota or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's remote network support experts offer certified skills in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to tackle almost any emergency that may crop up in a small or midsize company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To support customers with mixed-operating system environments, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to small businesses in Minneapolis and throughout the state of Minnesota include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a wide range of information technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Minneapolis, MinnesotaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most complex problems occurring in network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad experience allows them to find solutions for even the most intractable problems quickly. In common instances, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone access to a CCIE so your company can receive immediate help for complex network infrastructure problems that are lowering worker efficiency but are beyond the scope of your ordinary computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can interface to your network by means of the latest remote support tools in order to perform efficient, safe, and economical analysis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Support for Minneapolis, MinnesotaProgent's Microsoft-certified online service engineers can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad array of online desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified System Security Specialists for Minneapolis, MinnesotaProgent's qualified CISM and CISSP network security consultants offer a variety of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to recuperate quickly following a serious penetration. Security support services available from Progent cover thorough network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious attacks; setting up firewalls; designing secure architectures for remote and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center service options for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller organizations who lack the money or time to build and maintain an in-house Help Desk but who want fast communication with a reliable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent reinforcement of your existing Helpdesk staff. Progent's Virtual Call Center can serve as an escalation resource for the toughest technical challenges, or be ready in those circumstances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk or improving your existing organization, evaluating or customizing Call Center software to handle the unique needs of your business, or adding temporary online personnel to reinforce your in-house Help Desk Call Center group during demanding scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Call Center staff of experienced information technology consultants offers your computer users in Minneapolis or anywhere in the state of Minnesota instant communication with an effective technical support resource with years of background providing telephone-based help and online repair service for computer environments powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business performance, and Progent's goal is to resolve instead of merely annotate technical problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group offers phone-based advanced consulting support and training in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To find out additional information about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac experts can promote the artistic facets of Macintosh computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio or video or putting together an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide companies in Minneapolis, or anywhere in the state of Minnesota, online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your network support is proactive and automated. By spotting potential problems before they evolve into crashes, remote monitoring can head off disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or systems that incorporate multiple platforms.

How Your Minneapolis Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or Mac OS X networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.















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