Urgent Online Support for Minneapolis UNIX, Linux, or Sun Solaris NetworksFor small companies located in Minneapolis or anywhere in the state of Minnesota, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.

Progent's remote technical support services offer exceptional value because they have the practical experience and the advanced tools to resolve most network issues quickly. This lowers immediate expenses because solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for remote help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. In contrast to many online support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid scenarios where fast solutions somehow turn into big bills. Progent's penchant for disposing of problems quickly results in your company saving money.

Progent's Online Service Tools
Over the years, Progent has refined a set of customized tools and field-tested processes that allow the highest level of effectiveness for online technical support and repair for small business information networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's system remotely without violating network security.

Progent's powerful service database application maintains detailed documentation of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of services provided to every customer by every Progent engineer. This archive of issues and resolutions is stored as an easily searchable support knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's online service specialists are able to come up with the most efficient resolutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Mac OS X Network Support from Progent
To get started with Progent's phone support in Minneapolis or anywhere in Minnesota or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's online technical support professionals have credentials in an extensive set of products and technologies. This breadth of IT skills permits Progent's consultants to address almost any problem likely to occur in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help clients with multi-operating system networks, Progent also provides the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Online technical support services Offered by Progent to companies in Minneapolis and anywhere in the state of Minnesota include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a wide array of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Engineers for Minneapolis, MinnesotaThe Cisco CCIE credential is the highest recognition for network engineers, and certifies a consultant's networking skills at the master level. CCIEs can resolve the most stubborn challenges surrounding network infrastructure planning, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to resolve the most complex problems quickly. In common instances, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes. Few service firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network infrastructure issues that are lowering business productivity but are not within the comfort zone of your regular network support resources. Progent's Cisco-qualified CCIE engineers can communicate with your network via state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, as well as Virtual Private Network products.

  • Certified Windows Experts
    Windows Support for Minneapolis, MinnesotaProgent's Microsoft-certified online service professionals can provide computer system repair and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the expertise of support professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of online PC desktop services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Qualified System Security Engineers for Minneapolis, MinnesotaProgent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who don't have the budget to build and maintain an internal Call Center but who want quick access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless reinforcement of your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the toughest network issues, or be available in overflow circumstances when your other resources are overwhelmed.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or enhancing your established organization, selecting or enhancing Call Center software to address the unique requirements of your business, or adding temporary online staff to reinforce your internal Help Desk group to deal with unusually busy scenarios like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology consultants provides your clients in Minneapolis or anywhere in the state of Minnesota fast communication with a reliable network service resource with extensive experience providing telephone-based support and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a solid driver of company productivity, and Progent's intent is to resolve rather than just document technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online professional engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and MS Excel. To read additional information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac experts can support the artistic aspect of Macintosh computing by providing phone-based help support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a range of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or putting together an audio/video post production facility.

    Remote Network Monitoring Support
    Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, online network monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your IT maintenance is proactive rather than reactive. By spotting looming trouble spots before they cause downtime, system monitoring can head off disruptive and costly network crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or networks powered by multiple operating systems.

How Your Minneapolis Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

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