Urgent Remote Technical Support for Minneapolis UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Minneapolis or anywhere in the state of Minnesota, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support engineers represent exceptional value due to the fact that they have the practical experience and the advanced tools to solve the majority of information system issues quickly. This lowers immediate costs because solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike many remote service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast solutions manage to turn into big bills. Progent's skill at handling problems efficiently translates into your business conserving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven processes that permit the maximum degree of effectiveness for remote help and repair for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's Technical Response Center to communicate with your company's network remotely without violating network security.

Progent's proprietary service database system stores comprehensive documentation for all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services provided to every customer by every consultant. This archive of anomalies and resolutions is stored as a quickly retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and formal relationships with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from vendors' internal product engineers so Progent's online service specialists are able to determine optimal solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Help from Progent
To access Progent's phone services in Minneapolis or anywhere in Minnesota or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online support engineers have credentials in an extensive set of technologies. This broad range of capability allows Progent's consultants to resolve practically any crisis that may take place in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help companies with mixed-operating system networks, Progent also offers access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support Offered by Progent to companies in Minneapolis and anywhere in the state of Minnesota include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services cover a broad array of information technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing problems affecting UNIX/Linux networks based on leading variants of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Engineers for Minneapolis, MinnesotaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies an individual's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most complex challenges associated with network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for even the most intractable problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few support organizations make CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get immediate support for complex network infrastructure problems that are crippling worker efficiency but are outside the comfort zone of your regular IT maintenance group or consultant. Progent's CCIE consultants can connect to your network via the latest remote support technology in order to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.

  • Certified Windows Support
    Microsoft Windows Experts for Minneapolis, MinnesotaProgent's Microsoft-certified remote support engineers can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Certified System Security Engineers for Minneapolis, MinnesotaProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to recover quickly after a damaging breach. Security solutions available from Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special projects that small companies frequently need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Call Center programs for small companies with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are a convenient solution for smaller companies who lack the budget to build and maintain an in-house Call Center but who need quick access to an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk can act as an escalation resource to resolve complex technical issues, or be ready in those circumstances when your other resources are swamped.

    Progent's Call Center consulting support can aid you in creating an effective new Call Center or enhancing your established organization, evaluating or customizing Call Center software to handle the special demands of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center team during high-demand scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Call Center team of veteran information technology experts gives your customers in Minneapolis or anywhere in the state of Minnesota instant contact with an efficient support group with years of background delivering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's policy is to resolve instead of simply record technical issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting support and education in special application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Excel. To find out more on Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can nurture the artistic facets of Macintosh environments by offering phone-based consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, remote network monitoring support powered by Microsoft Operations Manager, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By uncovering potential issues before they cause downtime, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows networks, or networks that support a variety of OS platforms.

How Your Minneapolis Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.

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