Minneapolis/St Paul, MN Metro Area Contact Information:

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services
Saint Paul, MN 445 Minnesota Street
Suite 1500
St. Paul, Minnesota, 55101
Sales Phone: 651-333-4229

Link: Saint Paul Network Support Services

Fast Online Consulting for Minneapolis UNIX, Linux, or Solaris NetworksFor small companies located in Minneapolis or anywhere in the state of Minnesota, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery preparedness.

Progent's online support services offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where fast fixes somehow end up as substantial bills. Progent's skill at dealing with technical issues quickly results in your business conserving money.

Progent's Remote Service Technologies
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies which ensure the maximum level of efficiency for online help and troubleshooting for small and midsize business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to communicate with your network without compromising system security.

Progent's powerful service reporting system stores extensive documentation for the support that Progent's customers have received. Progent's staff consultants have access to the records of assistance delivered to each client by every Progent engineer. This history of problems and resolutions is organized as a readily exploitable proprietary database that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available other vast support knowledge bases and permit quick access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to determine the most efficient solutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Minneapolis or anywhere in Minnesota or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote network support engineers have advanced credentials in an extensive set of technologies. This broad scope of IT skills permits Progent's consultants to resolve practically any problem likely to take place in a small or midsize company information system. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to businesses with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services available from Progent to companies in Minneapolis and throughout the state of Minnesota include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide array of computer technology including network architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Important Linux variants for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Minneapolis, MinnesotaThe Cisco CCIE certification is the highest accreditation for networking professionals, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most difficult challenges associated with network infrastructure design, deployment, maintenance, security, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness since their broad experience enables them to solve the most intractable problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can get timely help for severe network problems that are crippling business productivity but are not within the comfort zone of your regular network support group or consultant. Progent's Cisco CCIE engineers can communicate with your network using the latest remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified MS Windows Expertise
    Windows Experts for Minneapolis, MinnesotaProgent's Microsoft-certified online service engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide array of online PC desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified Network Security Experts for Minneapolis, MinnesotaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security services to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your business to recover rapidly following a damaging penetration. Security consulting services offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller organizations who lack the resources to assemble and manage an in-house Call Center but who require quick response from a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Call Center can act as an escalation resource for the toughest technical challenges, or be ready in those circumstances when your ordinary service providers are swamped.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or customizing Call Center application software to handle the special needs of your corporation, or adding occasional online staff to reinforce your existing Call Center group during high-demand events like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran information technology consultants provides your workers in Minneapolis or anywhere in the state of Minnesota quick contact with a dependable technical support resource with years of background providing phone consulting and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant contributor to company productivity, and Progent's target is to fix instead of simply report technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply online professional consulting expertise and training in specific business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Office Excel. For more on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the artistic aspect of Apple Mac computing by delivering phone-based consulting support and training in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like scanning or digitizing audio/video or establishing an audio/video production facility.

    Online Network Monitoring Support
    Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your IT support is proactive rather than reactive. By anticipating emerging issues before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate multiple OS platforms.

How Your Minneapolis Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.

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