Urgent Online Consulting for Minneapolis UNIX, Linux, or Solaris SystemsFor small and midsize companies in Minneapolis or anywhere in the state of Minnesota, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and business continuity planning.

Progent's online support services represent excellent value due to the fact that they have the practical background and the advanced tools to solve most network issues quickly. This lowers direct expenses because solutions require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management.

Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the services that you receive. Unlike typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where fast solutions somehow turn into major bills. Progent's skill at disposing of problems quickly results in your business spending less cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies which ensure the highest degree of efficiency for remote help and troubleshooting for small and midsize business information systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your computer system remotely without breaching network security.

Progent's advanced technical support database application includes comprehensive documentation describing all support that Progent's clients have received. Progent's staff engineers have access to the details of assistance provided to every Progent customer by any consultant. This history of issues and resolutions is structured as an easily exploitable proprietary knowledge base that permits Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft permit access to other massive support databases and allow priority access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine the best resolutions promptly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Minneapolis or anywhere in Minnesota or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's phone-based technical support professionals possess advanced credentials in a comprehensive array of disciplines. This wide range of capability allows Progent's engineers to tackle almost any emergency that may crop up in a small or midsize company network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to companies with multi-OS networks, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP consultants.

Phone-based technical services Offered by Progent to clients in Minneapolis and anywhere in the state of Minnesota include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of information technology including system infrastructure, email systems, system and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from older systems to current Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote help for resolving problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Minneapolis, MinnesotaThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and validates a person's networking skills at the expert level. Cisco qualified CCIEs can deal with the most stubborn issues surrounding network infrastructure planning, integration, management, security, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and developing workarounds or locating software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of experience enables them to find solutions for the most intractable problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can get immediate assistance for severe network infrastructure issues that are hurting worker efficiency but are beyond the scope of your local network maintenance resources. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of sophisticated on-line troubleshooting technology in order to perform fast, secure, and economical analysis and remediation. Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    MS Windows Support for Minneapolis, MinnesotaProgent's Microsoft-certified remote support professionals can provide computer system troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can help your company with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full range of online desktop support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Qualified System Security Engineers for Minneapolis, MinnesotaProgent's certified CISM and CISSP security consultants can provide a range of system protection solutions that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help you to recover rapidly following a serious breach. Security services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies often request. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for small companies who lack the money or time to assemble and manage an internal Call Center but who require fast access to a reliable Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and serves as a transparent addition to your current Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle complex computer system issues, or be available in hectic instances when your ordinary service providers are too busy.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk or revamping your current one, identifying or enhancing Call Center software products to address the special demands of your corporation, or providing occasional online staff to reinforce your existing Call Center resources to handle high-demand events like software transitions, major updates, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology experts provides your workers in Minneapolis or anywhere in the state of Minnesota quick access to a dependable technical support resource with substantial background offering telephone-based consulting and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a key driver of company performance, and Progent's goal is to resolve instead of merely record IT problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering support and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative elements of Apple Mac environments by providing phone-based help support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production facility.

    Remote Network Monitoring Support
    Progent offers companies in Minneapolis, or anywhere in the state of Minnesota, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your computer support is proactive rather than reactive. By detecting possible problems before they result in full-scale emergencies, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks based on a variety of platforms.

How Your Minneapolis Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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