Minneapolis/St Paul, MN Metro Area Contact Information:

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services
Saint Paul, MN 445 Minnesota Street
Suite 1500
St. Paul, Minnesota, 55101
Sales Phone: 651-333-4229

Link: Saint Paul Network Support Services

Immediate Online Consulting for Minneapolis UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Minneapolis or anywhere in Minnesota, Progent provides support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.

Progent's online technical support services represent excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve most network problems rapidly. Efficient support lowers direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted management.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to many remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick repairs somehow turn into large invoices. Progent's skill at solving problems quickly results in your company conserving money.

Progent's Remote Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-tested processes that allow the highest degree of effectiveness for remote help and troubleshooting for small company IT systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to communicate with your computer system without breaching corporate security.

Progent's highly evolved service database system includes detailed histories describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of services rendered to each Progent customer by any Progent engineer. This archive of issues and solutions is stored as an easily searchable proprietary knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts can arrive at the best solutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Minneapolis or anywhere in Minnesota or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Remote Technical Services Offered Progent
Progent's online technical support experts possess certified skills in an extensive array of products and technologies. This broad range of capability enables Progent's consultants to address practically any emergency that may crop up in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To support clients with mixed-OS networks, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP experts, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to clients in Minneapolis and anywhere in the state of Minnesota include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide array of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Minneapolis, MinnesotaThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a person's network technology skills at the expert level. CCIEs know how to resolve even the most difficult issues encountered in network design, integration, maintenance, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs are an exceptional value because their depth of experience permits them to fix the most intractable problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast telephone access to a Cisco CCIE so you can get urgent support for complex network infrastructure issues that are hurting business productivity but are not within the experience of your local computer maintenance resources. Progent's CCIE consultants can tie into your computer system by means of state-of-the-art remote troubleshooting tools in order to provide quick, secure, and economical diagnosis and repair. Progent's CCIEs offer consulting for all of Cisco's popular family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Microsoft Windows Experts
    MS Windows Support for Minneapolis, MinnesotaProgent's Microsoft-certified online service engineers can deliver computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a full array of online desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified Network Security Consultants for Minneapolis, MinnesotaProgent's qualified CISM and CISSP network security engineers offer a variety of system protection services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for small businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who need quick access to a reliable Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and operates as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk can serve as an escalation option to resolve the most difficult technical problems, or be available in overflow instances when your other resources are swamped.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your current organization, identifying or modifying Help Desk software to address the unique demands of your company, or adding occasional online personnel to work with your existing Call Center resources to handle unusually busy scenarios such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Minneapolis or anywhere in the state of Minnesota fast access to an effective network service resource with substantial experience delivering telephone-based help and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's goal is to solve rather than merely track technical issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. For more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can support the artistic elements of Mac computing by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide companies in Minneapolis, or anywhere in the state of Minnesota, online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your network support is proactive rather than reactive. By anticipating emerging issues before they cause downtime, automated monitoring can avoid disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a mix of OS platforms.

How Your Minneapolis Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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