UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support Services for Minneapolis Small Office Network Systems
For small companies located in Minneapolis or anywhere in Minnesota, Progent offers 24x7 online technical support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers represent excellent leverage because they have the real-world experience and the advanced technology to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls take up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where quick repairs somehow end up as major tabs. Progent's skill at handling technical issues quickly translates into your company saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to connect to your company's system remotely without violating corporate security.
Progent's powerful service database system stores detailed histories of all support that Progent's customers have been provided. Progent's team consultants have access to the records of assistance rendered to every customer by every Progent engineer. This archive of problems and solutions is stored as a readily exploitable support database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and formal partnerships with important vendors including Cisco and Microsoft make available other extensive technical databases and to vendors' in-house support staff so Progent's remote consulting engineers are able to find the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Mac OS X Computer Support. Assistance from Progent
To initiate Progent's remote support in Minneapolis or anywhere in Minnesota or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote consulting engineers have certified skills in a comprehensive array of disciplines. This broad scope of IT skills permits Progent's engineers to handle virtually any problem likely to occur in a small or midsize company network. Certificates earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
Online technical support services Offered by Progent to customers in Minneapolis and anywhere in the state of Minnesota include:
UNIX, Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad spectrum of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote help resolving anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates a person's technical skills at the expert level. Cisco CCIEs can resolve the most intractable problems encountered in network infrastructure design, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to solve even the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few support organizations make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so you can get timely help for severe network problems that are hurting business efficiency but are not within the scope of your local network support group or consultant. Progent's Cisco CCIE consultants can communicate with your network using advanced remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs have assistance with the complete line of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Authorized Windows Expertise Progent's Microsoft-qualified online service experts can provide computer repair and IT help for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner consulting firm and can provide your organization the expertise of consulting professionals who can assist to configure, maintain and administer the entire family of Microsoft Servers such as Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Services, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified System Security Engineers Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly following a damaging penetration. Security services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile communication; securing your email system against viruses, spam, and DHA attacks; and initiating 24x7 network monitoring.
Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs that small companies frequently request. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
Help Desk Call Center Services
Progent's Call Center programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who lack the money or time to build and maintain an internal Help Desk Call Center but who need quick response from a reliable Call Center with proficient telephone support as well as the expertise to escalate complex tasks to advanced consultants.
Progent’s Virtual Call Center is intended for larger businesses and acts as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option to resolve the toughest network issues, or be available in hectic instances when your other service providers are overwhelmed.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or enhancing Help Desk application software to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your internal Call Center resources to deal with demanding scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran network consultants gives your computer users in Minneapolis or anywhere in the state of Minnesota rapid communication with a large technical support resource with years of experience providing phone help and remote repair service for networks powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a key enabler of business efficiency, and Progent's aim is to solve and not just track technical issues.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group provides online professional engineering expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Excel. To read additional information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the artistic components of Macintosh systems by offering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Minneapolis, or anywhere in the state of Minnesota, online computer system monitoring services centered around MS Operations Manager, adapted by Progent for your business so that your IT support is proactive rather than reactive. By uncovering emerging issues before they grow into network outages, automated monitoring can minimize disruptive and costly information system failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or networks based on multiple operating systems.
How Your Minneapolis Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or email information@progent.com.
MOM is a powerful server management solution that helps IT managers to be more proactive with critical IT trouble spots by alerting them when incipient problems need attention based on a comprehensive record of real problems. Microsoft Operations Manager saves administration time by filtering out inconsequential event information that is unrelated to critical problems. Progent's experienced Microsoft Operations Manager consultants can assist you to select appropriate Microsoft Operations Manager components, deploy and configure MOM, and create custom rules, Visual Basic scripts, reports, and alarms for your business.
Progent delivers the help of Microsoft and Cisco-qualified IT support professionals to show clients affordable alternatives to help organizations optimize the value of Microsoft and Cisco products. For networks that range from small offices to large enterprises, Progent's expert consultants can assist you to improve your network's e-mail architecture, protection, reliability, throughput, and IT administration.
Before Progent’s Microsoft Operations Manager solution, network problems were approached reactively, once workers complained about them. With the help of proactive, automated alerts and trend reports sent by MOM, Progent is now able to address network issues before they grow to be serious enough to impact network uptime. Thanks to MOM, Progent can resolve potential problems before customers know that the problems are there. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, safety and performance.
Network monitoring ordinarily entails observing a system's resource usage in order to uncover data traffic bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that run under Linux or UNIX and can be used to observe mixed-platform networks where UNIX and Windows operate together. Progent's system integration consultants can show you how to take advantage of both these tools to optimize and repair your network. Progent's Linux consulting services offer small businesses and programmers help with managing and servicing UNIX and Linux systems that work with Windows-based technology.
The experience of Progent's certified Windows Server consultants, with an average of more than 10 years of work in Microsoft integration, ensures you success in identifying the version and configuration of Windows 2003 Server that aligns best with your company's goals. Progent can also help you with designing, installing, managing and troubleshooting sophisticated information technology applications based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.
Progent offers network support for medium size companies who have 50 to 250 system users. The mid-size company or office has traditionally been an underserved segment of the market for IT support services. The cost structures and support access models of major third-party support firms make them too expensive for the typical mid-size business or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an information network whose advanced technology and sophistication are often comparable to the information systems of far larger companies. Progent's support delivery model, which takes full advantage of online service, virtual office infrastructure and proactive network monitoring, dramatically reduces the IT maintenance expenses of an SMB while offering the small company with big-company support from certified, IT experts knowledgeable in a broad array of midsized business network solutions. If your mid-sized company or small business is searching for levels of network support needed for a mid-size organization without budgeting enterprise prices, you need Progent.
Progent’s professionals provide experience in a variety of technologies relevant to mobile networking including network topology, Activesync, wireless protection, wireless e-mail, Windows Mobile 2003. PDA integration, RIM Blackberry, and wireless application development. Progent's Microsoft and Cisco certified professionals can save your business time and money by using their wireless background to help you choose and configure wireless connectivity technologies that fit the needs of your company. Progent can also optimize your network infrastructure so that mobile handhelds perform more reliably.
For mid-size businesses looking for IT consulting services, Progent can deliver an array of options including on-site help, remote support, phone-based Call Center, 24x7 support with automatic system monitoring, emergency staff augmentation, site relocation support, application programming, and expert consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent provides expert in-person help for fixing technical issues quickly and affordably.
Small to mid-sized businesses can now enjoy all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco qualified IT consulting experts. With Progent's affordably priced network support programs, mid-size organizations can select a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class availability, security and productivity.
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and organizing support activity results in more effective support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Years of experience delivering Microsoft expertise and Cisco network consulting has enabled Progent to build a unique ability for supporting branch offices that require IT service with the flexibility common to with small companies but which includes effective communications, complete documentation, and adherence to corporate IT standards. If your enterprise has a branch office situated anywhere in California or any region covered by Progent's engineers, Progent can offer a broad array of in-person and off-site network consulting services and network architecture expertise.
For small companies located in Minneapolis or anywhere in Minnesota, Progent offers 24x7 online technical support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and troubleshooting issues.
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates a person's technical skills at the expert level. Cisco CCIEs can resolve the most intractable problems encountered in network infrastructure design, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness because their broad expertise enables them to solve even the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Progent's Microsoft-qualified online service experts can provide computer repair and IT help for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly following a damaging penetration. Security services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile communication; securing your email system against viruses, spam, and DHA attacks; and initiating 24x7 network monitoring.
