Fast Remote Help for Minneapolis Computer Systems
Urgent Phone Help for Minneapolis SystemsFor organizations in Minneapolis or anywhere in Minnesota, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools required to solve most network problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in indirect costs by reducing or eliminating network downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you owe only for the support that you receive. Unlike many online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where fast repairs manage to end up as big bills. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and proven processes which promote the highest level of effectiveness for remote consulting and repair for computer systems of any size. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to link to your company's system without breaching system security.

Progent's advanced customer support database application maintains detailed histories describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance rendered to every Progent client by every engineer. This archive of problems and responses is organized as a readily searchable proprietary database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive support databases and permit fast response from manufacturers' in-house support staff so Progent's online consulting specialists can find the most efficient solutions quickly.

Remote technical services provided by Progent to companies in Minneapolis and throughout the state of Minnesota include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the resources to assemble and manage an in-house Call Center but who need fast access to a dependable Help Desk Call Center with professional telephone assistance plus the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or improving your existing one, evaluating or modifying Help Desk software to address the unique requirements of your company, or providing temporary online personnel to reinforce your internal Help Desk group to handle demanding events such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk team of veteran information technology professionals provides your workers in Minneapolis or anywhere in the state of Minnesota instant access to a reliable support resource with extensive experience delivering phone help and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to company productivity, and Progent's target is to solve instead of simply record network problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To find out more about Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Minneapolis, or anywhere in the state of Minnesota, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so your IT maintenance is proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can ward off stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a combination of operating systems.
How Your Minneapolis Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Minneapolis or throughout the state of Minnesota, Progent's phone-based computer support engineers are ready to provide expert and economical IT support the moment your organization requires it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Minneapolis company works with a local independent consultant or employs a full time organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve unexpected network crises or especially tough integration problems.

Advantages of Progent's IT Support for Offices in Minneapolis
Progent's online technical help services allow your Minneapolis organization to enjoy the advantages of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Minneapolis or anywhere in Minnesota, nearby network support resources, whether consisting of independent consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, IT crises might occur when your regular resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these cases, Progent's on-call support professionals offer a convenient, quick, and affordable way to augment your local resources and to pass on useful information to improve your ability to resolve downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on independent freelance service providers. While freelance consultants have less overhead than big support companies and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of reserve personnel may require your business to wait for help during an emergency. As your business grows, system downtime and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to insure your network is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically begin with an IT system created on a modest budget. Lacking a robust framework, slap-dash repairs can get piled onto a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such badly designed environments need proper analysis, smart long-term planning, and extensive technical expertise to evolve to a network architecture that can offer the stable foundation to handle vital business requirements and ease downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller companies require advice and technical education to navigate through an ever more complicated array of technology alternatives available for promoting business growth and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical expertise, fine tuned remote support software, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of network support, executing a broad variety of technical tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not just world-class IT help, but also a support engineer with proven approaches for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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