Immediate Online Troubleshooting for Minneapolis IT Networks
Fast Phone Help for Minneapolis NetworksFor organizations located in Minneapolis or anywhere in the state of Minnesota, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to solve most information system problems rapidly. This reduces immediate expenses since service calls require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to connect to your system without compromising corporate security.

Progent's advanced customer support database system keeps comprehensive records describing all support that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to every Progent client by every consultant. This database of issues and solutions is organized as a readily exploitable internal knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close partnerships with major technology companies including Cisco and Microsoft open up other vast support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions in the least time.

Remote technical support services available from Progent to companies in Minneapolis and throughout the state of Minnesota include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for companies with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the money or time to build and maintain an in-house Help Desk Call Center but who need quick response from a dependable Call Center with professional phone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the toughest computer system challenges, or be ready in overflow circumstances when your regular support engineers are too busy.

    Progent's Help Desk team of seasoned network experts gives your clients in Minneapolis or anywhere in the state of Minnesota immediate assistance from a dependable network service resource with years of experience offering phone help and remote diagnostics for networks powered by Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a significant enabler of business efficiency, and Progent's policy is to fix instead of just track technical problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based advanced consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Excel. To read more information concerning Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Minneapolis, or anywhere in the state of Minnesota, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your IT support is proactive and automated. By detecting possible issues before they cause network outages, automated monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or networks that support a combination of operating systems.
How Your Minneapolis Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with Microsoft, Mac OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Minneapolis or throughout the state of Minnesota, Progent's online network support specialists are ready to deliver professional and cost-effective system help the moment your business requires it. Long experience delivering remote technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Minneapolis office relies on a local independent support technician or maintains a full time IT staff that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to fix unexpected system crises or especially tough integration projects.

Details of Progent's Online Network Support for Minneapolis
Progent's phone support, remote troubleshooting, network security consulting, and system management services give businesses in Minneapolis or throughout the state of Minnesota the greatest leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help services include:

  • Fast Phone Access to Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Minneapolis and is also ideal for customers in more remote regions of Minnesota that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and continuing education.

  • By the Minute Rates to Reduce Expenses
    Progent offers remote support on a by-the-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone help and asks for no periodic retainer for services delivered during normal working hours. This keeps you from paying big bills for quick repairs.

  • Availability of Cisco Certified Network Design Experts
    As a Certified Partner for Cisco, Progent offers access to on-staff professionals with expertise in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic support offerings consist of technology integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Help offered by the Application Experts Team covers:
    Dynamics GP/Great Plains Consulting and Programming
    MS Project and Project Online Support
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Software Development and SQL Server 2014 Software Programming and Debugging
    Oracle Management Support and Application Programming
    MySQL Database Administration and Software Design
    Mac Consulting
    Amazon MWS Programming

    By providing a convenient centralized resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and thorough information technology solutions that match the unique requirements of your company.

  • State of the Art Remote Access Software
    Protected online access allows Progent's service professionals to see precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise require an expensive onsite visit. Sophisticated online connectivity tools and experienced technicians together enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated system tracking.

  • Compatibility with Leading VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.

  • 24-hour Service for High System Availability
    For organizations with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT experience, fine tuned support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the forefront of network support, performing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for using technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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