Minneapolis/St Paul, MN Metro Area Contact Information:

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 612-444-2140

Link: Minneapolis Network Support Services
Saint Paul, MN 445 Minnesota Street
Suite 1500
St. Paul, Minnesota, 55101
Sales Phone: 651-333-4229

Link: Saint Paul Network Support Services

Immediate Remote Help for Minneapolis Computer Systems
Fast Remote Support for Minneapolis NetworksFor companies in Minneapolis or anywhere in the state of Minnesota, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional value because they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. This reduces immediate costs since solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is especially helpful in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as major tabs. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven processes which ensure the highest level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to communicate with your company's computer system remotely without compromising corporate security.

Progent's powerful technical support database system keeps comprehensive documentation for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services provided to each client by any engineer. This history of trouble tickets and solutions is structured as a quickly accessible internal database that enables Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up other vast technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service experts can find the best solutions promptly.

Remote technical support services offered by Progent to customers in Minneapolis and anywhere in the state of Minnesota include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the money or time to support an internal Call Center but who need fast access to an efficient Help Desk Call Center with professional phone assistance as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or modifying Help Desk application software to handle the unique needs of your corporation, or adding occasional online personnel to supplement your internal Help Desk Call Center resources during high-demand situations such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran information technology experts offers your clients in Minneapolis or anywhere in the state of Minnesota instant access to a large support resource with extensive experience delivering phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a crucial contributor to business success, and Progent's policy is to resolve and not merely annotate IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Minneapolis, or anywhere in the state of Minnesota, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they result in network outages, automated monitoring can avoid stressful and expensive network failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments powered by a combination of operating systems.
How Your Minneapolis Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Minneapolis or anywhere in the state of Minnesota, Progent's online computer support specialists are ready to deliver effective and economical IT support the instant your company needs it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve network problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Minneapolis office relies on a regular independent consultant or maintains an in-house organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the knowledge to fix unexpected system emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Businesses in Minneapolis
Progent's remote network troubleshooting services enable your Minneapolis company to experience the benefits of timely, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by being increasingly available, efficient, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Minneapolis and throughout Minnesota, nearby computer service resources, whether represented by outside consultants or an in-house maintenance staff, can solve the majority of network issues. On the other hand, serious problems may strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call service specialists provide an easy, fast, and affordable solution to augment your local help and to pass on valuable information to increase your ability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses often depend on individual freelance consultants. While freelance service people carry smaller overhead than big service organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, system unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often begin with an IT system implemented on a modest budget. Lacking a proper framework, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can hinder the success of the business. These poorly built systems require careful assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure able to deliver the solid foundation to meet critical business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complex maze of technology options available for promoting business success and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of IT service, executing a broad variety of technical tasks for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This means that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Businesses who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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