Fast and Affordable Online Help for Minneapolis Computer Systems
Immediate Phone Consulting for Minneapolis NetworksFor companies located in Minneapolis or anywhere in the state of Minnesota, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value because they have the real-world background and have access to the advanced tools required to resolve most information system issues quickly. Efficient support reduces immediate expenses since solutions require minimal chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the services that you actually get. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast fixes somehow end up as substantial bills. Progent's skill at dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the maximum level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to access your company's environment without breaching corporate security.

Progent's sophisticated customer support database system maintains extensive records for all service that Progent's customers have received. Progent's authorized service personnel have access to the details of assistance provided to each Progent client by every engineer. This database of issues and fixes is stored as a conveniently accessible internal database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close partnerships with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine optimal solutions promptly.

Remote technical services offered by Progent to businesses in Minneapolis and throughout the state of Minnesota include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables customers to complete major projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the budget to support an in-house Help Desk but who need fast response from a reliable Help Desk with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent addition to your current Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve complex computer system challenges, or be ready in those circumstances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Minneapolis or anywhere in the state of Minnesota rapid access to a dependable support group with substantial experience providing telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a key contributor to business productivity, and Progent's target is to resolve rather than just report IT problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To find out more information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Minneapolis, or anywhere in the state of Minnesota, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By uncovering potential issues before they expand into crashes, remote monitoring can avoid disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows environments, or systems that support multiple OS platforms.
How Your Minneapolis Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Minneapolis or anywhere in the state of Minnesota, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support whenever your organization needs it. Long experience providing remote technical assistance has led to Microsoft Gold status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Minneapolis company works with a regular freelance consultant or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the experience to solve sudden network emergencies or especially challenging integration problems.

Features of Progent's Online Computer Services for Minneapolis
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services give offices in Minneapolis or throughout the state of Minnesota the greatest leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your office world class network support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, at the forefront of network service, performing a broad variety of technical tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical help, but also a consultant with field-tested methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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