Fast Remote Technical Support for Minneapolis Computer Systems
Immediate Online Support for Minneapolis SystemsFor businesses in Minneapolis or anywhere in the state of Minnesota, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology required to resolve most network issues quickly. This lowers immediate costs because solutions use up fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike many remote service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized tools and proven methodologies which permit the highest degree of effectiveness for online technical support and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your system without violating network security.

Progent's advanced technical support reporting application includes detailed records of all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance rendered to every Progent customer by every consultant. This history of issues and responses is organized as a readily accessible proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online service specialists can arrive at the best resolutions in the least time.

Online support provided by Progent to companies in Minneapolis and throughout the state of Minnesota include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the resources to assemble and manage an in-house Help Desk but who require quick response from an efficient Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or revamping your established one, identifying or customizing Call Center software to meet the special needs of your business, or adding occasional phone support personnel to reinforce your existing Help Desk resources during unusually busy scenarios such as software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology professionals provides your clients in Minneapolis or anywhere in the state of Minnesota immediate contact with a large network service resource with extensive experience providing telephone-based support and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a major contributor to business success, and Progent's policy is to fix instead of merely track technical problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Minneapolis, or anywhere in the state of Minnesota, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your business so your network maintenance is proactive and automated. By exposing possible issues before they evolve into downtime, proactive monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a mix of platforms.
How Your Minneapolis Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Minneapolis or anywhere in the state of Minnesota, Progent's online computer support engineers can provide professional and cost-effective system support whenever your business requires it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Minneapolis business has a local freelance support technician or maintains a full time organization that know how to deal with common network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to resolve unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Minneapolis
Progent's online IT consulting services allow your Minneapolis business to have the advantages of timely, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by being more reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Minneapolis and throughout Minnesota, local network support providers, whether consisting of independent consultants or a full-time IT staff, can take care of typical network issues. However, IT crises can strike when local support personnel are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your usual service people. In these instances, Progent's on-call support experts give you an easy, quick, and economical solution to augment your regular resources and to convey useful knowledge to increase your ability to handle future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses often depend on independent freelance service providers. Although independent service people have less overhead than big support organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of reserve help may require your company to wait for help during an emergency. As your company expands, network downtime and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT system implemented on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the business. These badly built environments require proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a system architecture able to deliver the solid foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex array of technology options capable of promoting business growth and enhancing efficiency. These companies do not need a network engineer who is trying to resell a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of network support, executing a broad range of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Businesses who work with familiar independent service providers or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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