Greater Twin Cities Metro Area Contact Information:

Boston Onsite IT Consulting
Progent locations in the Greater Twin Cities Metro Area

City Street Address Contact Information
Minneapolis, MN 100 South Fifth Street
Suite 1900
Minneapolis, Minnesota, 55402
Sales Phone: 331-251-1422

Link: Minneapolis Network Support Services

Fast Online Support for Minneapolis Computer Networks
Immediate Remote Technical Support for Minneapolis SystemsFor companies in Minneapolis or anywhere in the state of Minnesota, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most information system issues quickly. This reduces immediate expenses since solutions use up fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves even more with indirect expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast solutions somehow end up as substantial tabs. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized technologies and proven methodologies that allow the maximum level of efficiency for remote technical support and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to communicate with your computer system without compromising network security.

Progent's powerful technical support reporting system keeps thorough histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services rendered to every customer by any Progent engineer. This history of trouble tickets and resolutions is organized as a conveniently searchable proprietary database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient resolutions in the least time.

Online technical services provided by Progent to businesses in Minneapolis and throughout the state of Minnesota include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight suite of outsourced network management services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to build and maintain an in-house Help Desk Call Center but who want fast response from an effective Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless supplement to your established Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle complex network problems, or be ready in hectic circumstances when your ordinary support engineers are swamped.

    Progent's Call Center staff of experienced network consultants offers your clients in Minneapolis or anywhere in the state of Minnesota fast communication with a reliable technical support group with years of experience delivering telephone-based help and remote troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a solid driver of company success, and Progent's aim is to fix instead of simply document IT problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional consulting expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and education services, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By exposing looming problems before they evolve into network outages, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support multiple OS platforms.
How Your Minneapolis Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Minneapolis or throughout the state of Minnesota, Progent's online computer support engineers are ready to deliver professional and affordable IT support the instant your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Minneapolis business works with a local independent consultant or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to handle unexpected network crises or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Minneapolis
Progent's remote IT consulting services allow your Minneapolis company to experience the advantages of on-call, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic value by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most companies in Minneapolis and throughout Minnesota, local computer service providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. However, serious problems can occur when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local support people. In these instances, Progent's online support specialists offer a convenient, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to increase your capability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller offices often rely on independent freelance consultants. While freelance service people have less internal costs than big consulting firms and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your company to go without help during an IT crisis. As your company expands, system downtime and trouble with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to make sure your network is always up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs can get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. Such badly built environments need proper assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to meet vital business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller offices need guidance and technical training to navigate through an ever more complicated array of product alternatives available for promoting business growth and improving efficiency. These companies do not need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, refined remote support tools, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of network service, executing a broad range of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only world-class IT capability, but also a consultant with proven approaches for applying computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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