Fast and Affordable Online Help for Minneapolis Information Networks
Fast Online Help for Minneapolis SystemsFor companies in Minneapolis or anywhere in Minnesota, Progent provides online support for networks based on Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional value because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system issues quickly. This reduces direct expenses since solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical remote support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor repairs somehow end up as big bills. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for online help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's computer system without compromising network security.

Progent's powerful service reporting application maintains thorough records of the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of services delivered to every Progent customer by any engineer. This history of issues and solutions is organized as a readily retrievable support database that permits Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and formal relationships with important industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's remote service experts can find optimal resolutions in the least time.

Remote services offered by Progent to businesses in Minneapolis and throughout the state of Minnesota include:

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who lack the budget to create an in-house Help Desk but who require quick access to a dependable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or revamping your existing organization, evaluating or modifying Help Desk application software to handle the particular needs of your corporation, or providing occasional phone support staff to work with your in-house Help Desk resources to deal with demanding situations such as software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center team of veteran information technology professionals provides your workers in Minneapolis or anywhere in the state of Minnesota quick assistance from a dependable technical support group with substantial experience providing phone consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key contributor to company productivity, and Progent's target is to solve instead of simply record network issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced consulting support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To find out more information on Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Minneapolis, or anywhere in the state of Minnesota, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By anticipating looming problems before they cause full-scale emergencies, remote monitoring can ward off inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or systems that support a variety of operating systems.
How Your Minneapolis Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Minneapolis or anywhere in the state of Minnesota, Progent's online network support specialists can provide effective and cost-effective IT help the moment your business requires it. Long experience delivering remote technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Minneapolis company deals with a local independent support technician or maintains a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to handle sudden network emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Minneapolis
Progent's remote technical help services allow your Minneapolis company to have the advantages of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Minneapolis or anywhere in Minnesota, local network service resources, whether made up of freelance consultants or a full-time IT staff, can solve the majority of network problems. However, serious problems can occur when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual service technicians. In these instances, Progent's on-call service experts give you an easy, fast, and economical way to augment your local help and to convey valuable information to improve your ability to handle downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller businesses often rely on independent freelance service providers. While independent service people carry less internal costs than larger service organizations and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your business grows, network downtime and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.

  • Create a Solid Basis for Smooth Growth
    Organizations typically start with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These badly built systems need proper analysis, smart long-term planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to handle vital business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller companies require guidance and technical training to navigate through an ever more complex array of technology options capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to resell a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the front lines of network service, performing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT skills, but also a support engineer with proven methods for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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