Fast Online Troubleshooting for Minneapolis Computer Networks
Immediate Remote Help for Minneapolis NetworksFor organizations located in Minneapolis or anywhere in Minnesota, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage because they have the practical background and are equipped with the advanced tools necessary to resolve most network problems quickly. Efficient support lowers immediate expenses because service calls require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to many online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor solutions somehow turn into major tabs. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies that allow the maximum level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching corporate security.

Progent's sophisticated customer support reporting application keeps comprehensive records of all support that Progent's clients have received. Progent's team consultants have the benefit of the records of all help delivered to every client by any engineer. This database of anomalies and solutions is structured as a readily accessible internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can determine optimal solutions promptly.

Online support services offered by Progent to clients in Minneapolis and anywhere in the state of Minnesota include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the resources to support an internal Help Desk but who want fast communication with an effective Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless extension of your existing Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation option to handle the toughest computer system issues, or be ready in overflow circumstances when your ordinary resources are overwhelmed.

    Progent's Call Center team of experienced network consultants provides your computer users in Minneapolis or anywhere in the state of Minnesota rapid communication with a large network service resource with substantial experience delivering telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk recognition as a crucial enabler of company performance, and Progent's aim is to solve and not just report IT issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group can supply phone-based professional engineering support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and Excel. To read more information about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Network Monitoring Support
    Progent can provide businesses in Minneapolis, or anywhere in the state of Minnesota, online computer system monitoring support based on System Center Operations Manager, enhanced by Progent to accommodate your business so that your IT support is proactive rather than reactive. By uncovering possible problems before they cause downtime, remote monitoring can ward off inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft networks, or networks that support multiple platforms.
How Your Minneapolis Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Minneapolis or anywhere in the state of Minnesota, Progent's online network support specialists can provide professional and cost-effective system support the instant your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Minneapolis business has a local independent consultant or employs a full time organization that can handle common computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve unexpected network crises or especially complicated integration projects.

Features of Progent's Remote Computer Support for Minneapolis
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give offices in Minneapolis or anywhere in the state of Minnesota unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 integration, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from stressful and costly service losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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