Expert Online Technical Support for Miramar, Florida Networks from World-class Engineers
Small companies have typically been underserved by large network support organizations. Some small companies permit themselves to become overly reliant on freelance consultants or small consulting organizations who don't have the size or broad knowledge to respond promptly or efficiently to network emergencies. Other small companies turn to giant support providers staffed with technicians taught to provide by-the-numbers solutions to ordinary issues but who do not have the background and versatility to handle the diversity of environments and lack of standards that characterizes small business information networks.

Progent's proven approach to delivering low-cost and effective network support to small businesses has made Progent one of the premiere Microsoft Gold network service firms in the United States. Progent has delivered online help to companies in every state in the country and can dispatch in-person help in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT service staff. This can save money and help meet schedules for major projects such as application development, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to design and execute a sensible cloud strategy.

Primary Technologies Serviced by Progent for Business Networks in Miramar, Florida
Progent's group of industry certified support professionals offers support for virtually all aspects of information technology used by businesses of all sizes. Areas supported by Progent in and around Miramar include:

Service Delivery Options Available for Miramar, Florida Companies
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Service Model promotes fast response, comprehensive activity records, dependable follow-through, and tight expense monitoring for an array of IT service delivery alternatives that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online service experts to give small businesses the ideal combination: in-person service technicians when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all companies who need prompt and dependable access to a professional Help Desk Call Center with efficient phone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize companies usually have tight information technology funds and can provide scant executive bandwidth for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business information systems stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, non-stop it system design, server virtualization solutions, plus configuration, customization and support for small business programs such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and massive system migrations, extended initiatives like business analytics software development and customization, database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange and SQL Server to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is feasible with the type of in-house data center that is practical for most small companies. Since Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can save you the investment in building and maintaining the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and service packs stay current, security and efficiency is continually tracked, and systems are consistently archived and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized environments common with small businesses, and retains control of the software in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a selection of low-cost, fixed-price monthly services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS managed backup.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system security and can assist with complex security programs such as SIEM solutions to help enterprises comply with industry standards and government mandates for network information security and reporting.

The scope and size of Progent's consulting team offer a powerful set of advantages to organizations wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of IT support, performing a broad range of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not only expert IT help, but also a consultant with field-tested approaches for fixing real-world IT problems efficiently. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size invoices for quick solutions. An additional benefit of by-the-minute billing is that your company are not tempted to allow minor problems to stay unaddressed until they become major problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation given by every staff member to every customer. The practice of detailing and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

Contact Progent
If your Miramar, Florida company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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