Miramar, FL Online Support from Certified Computer Network Troubleshooting Professionals
Progent's network help services can provide your Miramar, FL company budget-friendly and consistent support from enterprise-class computer engineers. By providing IT support help when you require it, providing advanced expertise for line-of-business technologies, delivering value-added services such as 24x7 server monitoring, and billing only for support you use, Progent gives your Miramar, Florida company an economical alternative for optimizing the productivity of small business information systems. If you run an onsite system, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and safe information network and to benefit from fast access to the seasoned support typically available only to businesses who are able to support a large in-house information technology staff.

For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support team. This can cut costs and minimize technical risks for major projects such as application development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to help your company to plan and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Business Networks in Miramar, Florida
Progent's nationwide team of world-class consultants provides support for all aspects of network systems deployed by companies of all sizes. Technologies supported by Progent in Miramar include:

Service Delivery Options Available for Miramar, Florida Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing network support is based on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Support Mechanism ensures rapid response, thorough service records, reliable follow-up, and tight cost control across a range of network service delivery options that include online troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair network issues without the expense or delay of in-person support visits. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to address emergency situations and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's remote network support services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: in-person support technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning why to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses who require fast and dependable support from a professional Help Desk with effective telephone assistance, online troubleshooting tools, and sufficient technical depth for all needed escalation. Since small and midsize companies typically are constrained by tight IT budgets and can provide scant executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that small business computer networks are always up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, high availability it system consulting, server virtualization solutions, plus configuration, customization and training for small business programs such as financials, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects including office relocations and massive system upgrades, longer term initiatives such as business analytics software development and customization, database software programming and DBA services, and web development, on-going support including network monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible using the class of internal data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the expense of building and maintaining the systems required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and performance is continually monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition simple for customers to migrate to another service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, system support, and network management while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the multi- platform and non- standardized environments typical of small companies, and keeps control of the software in the customer's hands so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote support to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government regulations for IT information security and incident reporting.

The breadth and size of Progent's engineering staff offer a powerful set of benefits to customers trying to increase the business value of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, in the trenches of IT service, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for quick repairs. An additional advantage of by-the-minute invoicing is that customers will not be inclined to allow less critical issues to stay unaddressed until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The practice of documenting and organizing support records allows more effective support and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Small companies who work with independent consultants or who employ in-house IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Miramar, Florida business needs to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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