Professional Remote Technical Support for Miramar, Florida Networks from World-class Consultants
Small businesses have typically been overlooked by major network support firms. Many small companies permit themselves to grow dangerously dependent on individual consultants or small consulting organizations who lack the size or extensive knowledge to respond promptly or effectively to technical crises. Still other small companies resort to mass-market support firms that employ personnel trained to provide standardized fixes for common problems but who do not have the experience and versatility to deal with the variety of configurations and absence of standardization typical of small company information systems.

Progent's time-tested methodology for providing low-cost and successful network service to small businesses has made Progent one of the most respected Microsoft Gold IT consulting organizations in the industry. Progent has delivered online help to companies in every state in the country and can dispatch in-person help in most zip codes.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your internal network service group. This can reduce expenses and help meet schedules for major projects like application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified consultants to help your business to design and implement your cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Miramar, Florida
Progent's team of certified engineers provides help for all aspects of information technology deployed by businesses of any size. Areas supported by Progent in Miramar include:

Support Delivery Alternatives Available for Miramar, Florida Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-up, and tight cost control for a range of IT service delivery options that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's remote computer support services.

  • On-site Service
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: in-person support professionals when you require them as well as the on-line help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize businesses and local governments who need prompt and reliable support from a professional Helpdesk with effective telephone assistance, remote repair capability, and enough technical depth for all needed escalation. Because smaller companies usually have limited IT funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that small business information networks stay up and running. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as Microsoft Windows Server and application support, Cisco network design, company-wide network protection engineering, fault tolerant network design, virtualization strategies, plus integration, customization and training for small business software such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site moves and massive system upgrades, extended initiatives like business information software programming and customization, database software programming and DBA services, and web development, continuing support including server monitoring and system management, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible with the type of in-house data center that is practical for most small organizations. Because Progent uses the same facilities that support the gear of many of the planet's largest IT companies, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and prompt recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition convenient for customers to migrate to another support provider or to move internally if your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow small businesses with mixed environments to save significantly on the costs of hardware, system support, and IT management while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with small companies, and retains control of the software licenses in the customer's possession so that moving to a new virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system protection and can help with advanced security programs such as SIEM solutions to help enterprises comply with industry guidelines and government regulations for IT information protection and incident reporting.

The scope and depth of Progent's engineering staff offer a unique array of benefits to organizations trying to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for resolving real-world network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no registration charge and asks no retainer for services delivered during regular business hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big bills for quick solutions. An additional advantage of granular billing is that your company will be less inclined to allow minor problems to fester until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each client. The practice of detailing and archiving support records results in more efficient support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Small companies who utilize independent service providers or who employ in-house support staffs gain when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Miramar, Florida business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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