Miramar, FL Online Support from Certified Computer Network Troubleshooting Professionals
Progent's network help services can provide your Miramar, FL company budget-friendly and consistent support from enterprise-class computer engineers. By providing IT support help when you require it, providing advanced expertise for line-of-business technologies, delivering value-added services such as 24x7 server monitoring, and billing only for support you use, Progent gives your Miramar, Florida company an economical alternative for optimizing the productivity of small business information systems. If you run an onsite system, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and safe information network and to benefit from fast access to the seasoned support typically available only to businesses who are able to support a large in-house information technology staff.

For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support team. This can cut costs and minimize technical risks for major projects such as application development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to help your company to plan and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Business Networks in Miramar, Florida
Progent's nationwide team of world-class consultants provides support for all aspects of network systems deployed by companies of all sizes. Technologies supported by Progent in Miramar include:

Support Delivery Options for Miramar, Florida Companies
Progent offers a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is built on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive service documentation, consistent follow-through, and tight cost control for an array of IT service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair hardware and software problems without the expense or time loss of in-person service calls. The background of Progent's IT engineers makes it possible to handle most IT problems quickly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration process for new customers to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person service professionals when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and dependable access to a professional Help Desk Call Center with effective phone support, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since smaller companies usually are constrained by limited IT budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that business information networks stay up and running. Read more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection consulting, non-stop network engineering, server virtualization solutions, plus configuration, programming and support for business software including financials, operations, management reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as office moves and major system upgrades, longer term projects such as management analytics application programming and support, relational database software programming and administration support, and web design, continuing services including server monitoring and network administration, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital business applications such as Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of dependability, security, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the top level of availability and expandability but that is in addition easy for clients to migrate to a different support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online support services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network security and can assist with advanced security projects such as SIEM solutions to help enterprises comply with business guidelines and government regulations for IT information security and reporting.

The scope and depth of Progent's consulting staff offer a unique set of benefits to customers trying to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the forefront of IT support, performing a wide range of IT projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT skills, but also a consultant with proven methods for repairing actual network problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for phone service and on-premises visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size invoices for fast fixes. An additional advantage of granular invoicing is that clients will be less tempted to permit less critical issues to stay unaddressed until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports given by each staff member to every client. The discipline of documenting and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small businesses who work with independent consultants or who employ internal IT personnel gain when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Miramar, Florida business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.