Affordable Network Troubleshooting from Microsoft Certified Experts for Businesses in Miramar, FL
By offering professional support whenever you require it, providing in-depth expertise for critical business applications, offering innovative services such as virtual server hosting, billing only for services you receive, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the business value of your information system and reduce service costs. Progent recognizes that network security, dependability, and performance are as critical to small businesses as to large corporations but that smaller organizations lack the leverage to spend aggressively in computer networks and internal service groups. Progent's basic value proposition is that no network support firm can match Progent's ability to provide the IT support your company requires whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the technical skills of your internal network service staff. This can cut costs and help meet schedules for big projects such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to help your company to plan and implement your cloud computing strategy.

Core Technical Areas Supported by Progent for Miramar, Florida Business Networks
As a Microsoft Certified Gold Partner computer support company with a large group of Cisco certified CCIE networking experts and Apple accredited consultants, Progent provides urgent assistance and affordable online consulting to Miramar, FL small businesses for a broad range of information technologies including:

Support Delivery Options Available for Miramar, Florida Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering computer support services is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive activity documentation, reliable follow-through, and tight expense control for an array of network support delivery modes that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair network issues without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve most IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to give small companies the ideal combination: on-premises service technicians when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need prompt and dependable support from a professional Helpdesk with efficient phone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize businesses typically have tight IT funds and can spare little management bandwidth for handling network support, Progent's Help Desk Services could be the most efficient way to make sure that business information networks stay up and running. Read more details about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant network engineering, virtual server solutions, plus integration, programming and training for small business programs such as financials, ERP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and major system upgrades, longer term initiatives like business information software development and customization, relational database application development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network administration, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of reliability, security, and performance than is possible with the type of on-site data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay updated, security and performance is continually monitored, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for customers to migrate to another service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for IT data security and reporting.

The scope and size of Progent's engineering team bring a unique array of advantages to customers trying to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the forefront of network support, executing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This means that you get not just expert IT skills, but also a consultant with field-tested methods for fixing real-world IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major bills for fast fixes. An additional advantage of by-the-minute invoicing is that customers will be less tempted to permit minor issues to stay unaddressed until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation given by each staff member to every customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent service providers or who maintain in-house IT staffs gain when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Miramar, Florida business needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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