Miramar, FL Remote Help from Certified Computer Troubleshooting Professionals
Progent's network troubleshooting services can provide your Miramar, FL business low cost and consistent support from Microsoft and Cisco certified network professionals. By delivering network consulting help when you require it, offering specialized expertise for vital applications, offering unique support such as 24x7 network monitoring, and charging only for support you use, Progent gives your Miramar, Florida business an affordable solution for maximizing the business value of small business networks. Whether you have a local system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to build and support a robust and safe IT network and to have fast access to the skilled consulting ordinarily restricted to corporations who can set up a large internal information technology staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the technical skills of your in-house network support personnel. Co-sourcing can cut costs and minimize technical risks for big projects such as software development, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified consultants to help your company to plan and implement a sensible cloud strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Businesses in Miramar, Florida
Progent's national group of industry certified consultants provides help for all facets of information systems used by companies of any size. Technologies supported by Progent in Miramar include:

Service Delivery Options Available for Miramar, Florida Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing network support services is built on the Help Desk Call Center structure common to larger IT groups. Progent's Helpdesk Service Mechanism ensures fast support, thorough service records, reliable follow-through, and tight expense monitoring across a range of network service delivery modes that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle the majority of IT problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to deliver small companies the best of both worlds: on-premises service technicians when you require them as well as the remote help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Contact Center with effective telephone support, online troubleshooting capability, and sufficient technical strength for full escalation. Since smaller companies usually are constrained by limited IT funds and can spare scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business computer networks are always up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system consulting, virtualization solutions, plus configuration, customization and training for small business software including financials, operations, reporting, CRM, and office productivity software. Progent can help with short-term projects such as office moves and major system upgrades, longer term projects like management analytics application programming and support, relational database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of availability, security, and performance than is feasible with the class of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can save you the expense of creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and performance is continually monitored, and systems are consistently archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to a different support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and network management while achieving world-class dependability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can handle the multi- platform and non- standardized environments common with small businesses, and retains control of the licenses in the customer's possession so that moving to a new virtual host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote consulting services to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Information Security
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for network information security and reporting.

The scope and depth of Progent's consulting team offer a powerful array of advantages to customers trying to increase the business value of their IT system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the forefront of network service, executing a broad range of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for fixing real-world IT problems quickly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no registration charge and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick solutions. Another benefit of by-the-minute billing is that your company won't be tempted to allow minor issues to fester until they grow into big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports given by each consultant to each customer. The discipline of documenting and archiving service activity allows more efficient support and eliminates a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
If your Miramar, Florida business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.