Enterprise-class Online Consulting and Support Expertise for BlackBerry Technology
RIM BlackBerry Online Configuration HelpSafe and reliable access from handheld devices to collaborative messaging systems like Microsoft Exchange, Lotus, or Groupwise is now a necessity for companies of any size who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the premiere technologies for building and managing mobile connectivity. But, supporting productive BlackBerry environments has become challenging because of the advanced tools available to meet the demand for world-class protection and non-stop operation. Progent's BlackBerry certified consultants are expert at delivering remote support services for BlackBerry environments, lowering support costs and taking care of problems more quickly than is possible via ordinary on-site service providers.

Progent has a seasoned team of online engineers certified to maintain IT system that include products from all popular suppliers. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist you to resolve complex problems with your infrastructure. Progent's Apple certified support staff can assist your business to interface Macintosh computers with your mobile connectivity environment and can provide expertise with iPhone and iPad integration. Progent's Linux specialists can provide expertise in managing servers powered by various implementations of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of practice areas permits Progent to offer a one-stop source for any IT support required in multi-platform environments and eliminates the finger-pointing that small companies commonly confront when trying to find computer help.

Progent's IT security engineers have earned top security credentials such as Certified Information Security Manager and Certified Information Systems Security Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include two low-cost security penetration testing service bundles that allow small businesses to receive an impartial security assessment from a Progent security engineer to determine possible risks in the security profile you present inside and outside your security perimeter.

Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and maintenance of BlackBerry wireless handsets, providing a single solution for controlling key jobs like device installation, upgrades, and deactivation and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or Domino email platforms and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server includes a variety of security options beginning with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also permits excellent flexibility in selecting degrees of security to meet the special requirements of your mobile environment. Progent's BlackBerry certified engineers can help you to select powerful security functions and activate them wirelessly. Examples of these over-the-air selectable security features are:

  • Disable a smartphone
  • Erase information from a lost or stolen device
  • Lock out Bluetooth
  • Enable internal defenses against malware

BES Server also offers flexibility in selecting ways to prevent mobile users from loading or running unsecure or prohibited programs. Progent can help you to choose protective processes such as:

  • List precisely what programs are allowed on the device
  • Block external applications from allocating persistent memory on the BlackBerry smartphone
  • Select what functions third-party applications can use on the BlackBerry smartphone
  • Restrict the kinds of access external programs running on the smartphone can establish
  • Block all third-party software from being loaded or run on the smartphone

Progent's Online BlackBerry-Certified Support is Fast and Affordable
For businesses in Mobile, Alabama who require fast and economical help from an authorized RIM BlackBerry support expert, Progent provides effective remote assistance from a seasoned network support team who have provided network solutions to companies in every state in the country. (Refer to Progent's client testimonials.)

Remote support eliminates travel expense and lets engineers resolve technical issues rapidly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and can provide professional help in areas including fixing synchronization problems, configuring BlackBerry Enterprise Server, and designing a secure, fault-tolerant system architecture for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures such as troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, activating passwords, implementing over-the-air program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and help your company to select and implement appropriate security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and remove BlackBerry device users on Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and assign WLAN and VPN configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, solution design, roll-out strategy and execution, performance tuning, design of a high-availability environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to design a wireless system that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, assist your organization to decide which administration model and hardware products meet your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software versions, processors and mass storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Certified Professional
If you wish to ask Progent about professional assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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