Consulting Support for BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry wireless smartphones were once among the most popular solutions for maintaining anytime-anywhere access to messaging, scheduling, web-based applications, and other critical business data. Progent can provide Mobile, Alabama companies support from BlackBerry-qualified consultants who can help companies to manage their BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small company networks has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the norm for companies regardless of size, successful deployment and maintenance of BlackBerry solutions has become more challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small organizations often resort to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the need for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, gives small companies a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined administration tools so you can monitor and support BlackBerry devices across your company, recommend security policies that are right for your company, customize wireless software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be recovered quickly and safely.

Integration Help for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized solution for handling key tasks such as smartphone installation, upgrades, and retirement while also offering a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Groupwise, or Domino messaging platforms and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server Troubleshooting Help

BlackBerry Enterprise Server offers a wealth of data protection options beginning with advanced data encryption of information sent between a BlackBerry device and BES Server using AES or Triple DES. BES Server also permits excellent flexibility in selecting levels of protection to meet the specific needs of your mobile network. Progent's BlackBerry certified consultants can help your company to select powerful security functions and enable them wirelessly. Examples of these over-the-air selectable security settings include:

  • Lock down a device
  • Wipe information from a lost or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also offers flexibility in selecting mechanisms to prevent BlackBerry users from loading or executing unsecure or unauthorized programs. Progent can help you to choose blocking techniques such as:

  • List exactly what programs are allowed on the device
  • Block external applications from using persistent memory on the device
  • Select what resources external programs can use on the BlackBerry smartphone
  • Limit the types of access third-party programs running on the smartphone can establish
  • Block all third-party applications from being installed or run on the BlackBerry smartphone

How Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to designing wireless productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, editing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can also help you to troubleshoot a broad array of problems associated with synchronization, device detection, email consistency, web access, mobile connectivity, IM, desktop application installation, and Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small business IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs low and, by resolving problems promptly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, implementing wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and assist you to select and implement sensible security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and IM, implement access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and technology requirements analysis, system architecture, deployment strategy and execution, performance tuning, design of a high-availability architecture, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, assist you to decide which administration model and hardware products match your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about alternatives for software versions, server hardware and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-qualified security specialists to run network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about engineering help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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