Enterprise-class Remote Consulting Services for BlackBerry Technology
BlackBerry Online Configuration HelpSecure and dependable access from mobile phones to messaging systems like Microsoft Exchange, Domino, or Novell GroupWise has become a necessity for companies of any type who want to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular technologies for building and managing wireless connectivity. But, maintaining efficient BlackBerry environments has become challenging due to the sophisticated mechanisms available to fulfill the demand for world-class protection and fault tolerance. Progent's BlackBerry certified consultants are expert at providing remote support services for BlackBerry systems, reducing support costs and resolving issues more quickly than is possible with traditional on-site consulting.

Progent maintains a large team of online consultants certified to maintain networks that incorporate technology from all popular vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help your company to resolve complex issues with your network environment. Progent's Apple certified support staff can assist you to interface Macintosh computers with your mobile connectivity solution and can provide help with iPhone integration. Progent's Linux engineers can offer help in supporting application servers powered by various versions of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This range of expertise allows Progent to offer a one-stop solution for IT support needed in mixed-platform networks and avoids the blame game that small companies often encounter when looking for computer help.

Progent's IT security consultants have been awarded prestigious security credentials such as GIAC (Global Information Assurance Certification) and ISSAP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security penetration testing service packages that enable small companies to receive an independent network security evaluation from a Progent security engineer to determine possible weaknesses in the security profile you expose on both sides of your firewall.

Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of RIM BlackBerry devices, offering a centralized solution for controlling critical tasks like device deployment, updates, and deactivation and providing a strong foundation for data protection and high availability. BlackBerry BES Server supports transparent communication between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Support

BlackBerry BES Server includes a variety of data protection capabilities beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also permits great versatility in adjusting degrees of security to match the specific requirements of your environment. Progent's BlackBerry authorized engineers can help you to choose powerful security functions and enable them remotely. Samples of these over-the-air configurable security settings are:

  • Disable a BlackBerry smartphone
  • Wipe information from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Enable internal protection against malicious attacks

BES Server also provides versatility in selecting ways to keep users from loading or running unsecure or unauthorized code. Progent can help you to select blocking processes such as:

  • Specify exactly what programs are allowed on the device
  • Prevent external applications from allocating non-volatile memory on the BlackBerry smartphone
  • Select what resources third-party applications can access on the smartphone
  • Restrict the kinds of connections external software running on the BlackBerry smartphone can initialize
  • Block all third-party software from being loaded or run on the smartphone

Professional BlackBerry Consulting Support Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available online to deliver expert technical help to businesses in the Mobile region or throughout the state of Alabama. Progent's seasoned online technical support team has helped IT organizations solve network issues and reduce support expenses in every state in the country and built a substantial base of loyal clients. (See Progent's client testimonials.)

Progent offers remote consulting support for a broad array of issues related to BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and improving mobile security. Important BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, system architecture, roll-out strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to design a mobile wireless environment that meets your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to determine which administration model and physical components match your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry expert can help you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Qualified Specialist
If you wish to contact Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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