Fast Remote Troubleshooting for Mobile IT Networks
Urgent Remote Support for Mobile SystemsFor organizations in Mobile or anywhere in the state of Alabama, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools required to solve most network issues quickly. Efficient support lowers direct costs because solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote service firms, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick solutions manage to turn into large bills. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and field-tested processes that ensure the maximum level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to interface to your company's system remotely without compromising network security.

Progent's powerful technical support database system maintains thorough histories of all support that Progent's customers have received. Progent's staff consultants have access to the details of support rendered to every customer by any Progent consultant. This history of issues and responses is organized as a conveniently searchable support knowledge base that permits Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and close partnerships with important industry leaders such as Cisco and Microsoft open up additional extensive technical support databases and allow quick response from vendors' internal engineering staff with the result that Progent's remote service specialists can determine the best resolutions quickly.

Online technical services offered by Progent to companies in Mobile and anywhere in the state of Alabama include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are designed for businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who require fast response from a dependable Help Desk with proficient phone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or revamping your existing one, selecting or modifying Help Desk application software to handle the particular needs of your company, or adding occasional phone support staff to supplement your existing Help Desk Call Center team to handle high-demand situations such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of veteran network professionals gives your clients in Mobile or anywhere in the state of Alabama immediate communication with an effective technical support resource with substantial experience delivering phone help and online repair service for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a key driver of company efficiency, and Progent's target is to resolve rather than simply track IT problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group can supply remote professional engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Office Word, and MS Office Excel. To read more information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Mobile, or anywhere in the state of Alabama, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they result in crashes, automated monitoring can ward off stressful and expensive network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or networks that support a mix of platforms.
How Your Mobile Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple Mac, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Mobile or anywhere in the state of Alabama, Progent's online network support engineers are ready to provide expert and cost-effective IT support whenever your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Mobile organization works with a local independent support technician or maintains a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address sudden system crises or especially challenging integration projects.

Advantages of Progent's Network Help for Organizations in Mobile
Progent's online IT consulting services allow your Mobile company to experience the benefits of immediate, enterprise-class network support without the cost of managing a full-time IT organization. Your network will derive added strategic worth by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    For most businesses in Mobile or anywhere in Alabama, nearby network support providers, whether represented by freelance consultants or a full-time IT staff, can handle typical technical problems. On the other hand, major troubles may strike when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your local service personnel. In these cases, Progent's online service experts offer an easy, quick, and budget-friendly way to augment your local help and to pass on useful knowledge to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance consultants. While freelance consultants carry smaller overhead than larger support organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of backup help may force your company to wait for assistance during an IT crisis. As your network expands, network unavailability and problems with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Businesses often start with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built environments need careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical training to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and improving productivity. These companies do not need a network consultant who is trying to resell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the front lines of IT service, executing a wide range of technical tasks for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help by the minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every consultant to every customer. The discipline of documenting and archiving support activity results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















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