Fast Remote Technical Support for Mobile IT Networks
Urgent Remote Consulting for Mobile NetworksFor companies in Mobile or anywhere in the state of Alabama, Progent provides online support for networks based on Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and have access to the sophisticated tools needed to solve most network problems quickly. This reduces direct costs since service calls require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially important for organizations that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where speedy. minor fixes somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized tools and field-proven processes which promote the highest degree of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your network without compromising network security.

Progent's powerful technical support database application maintains extensive histories for the support that Progent's clients have received. Progent's team consultants have access to the details of all help delivered to every client by any consultant. This archive of issues and solutions is stored as a quickly exploitable internal database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and formal relationships with major vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine optimal solutions quickly.

Online technical services offered by Progent to businesses in Mobile and anywhere in the state of Alabama include:

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk with proficient telephone support plus the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk application software to meet the particular needs of your corporation, or providing temporary online personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your clients in Mobile or anywhere in the state of Alabama fast access to an effective network service resource with extensive experience providing phone help and remote diagnostics for IT systems based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a key enabler of company performance, and Progent's intent is to solve instead of simply document IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and Excel. To find out additional information on Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By uncovering potential trouble spots before they grow into full-scale emergencies, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or networks that support multiple OS platforms.
How Your Mobile Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Apple Mac, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Mobile or anywhere in the state of Alabama, Progent's phone-based network support engineers can provide professional and economical IT support the instant your company requires it. More than a decade of providing remote technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Mobile office works with a regular independent support technician or employs an in-house IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially challenging integration projects.

Features of Progent's Online Computer Services for Mobile
Progent's online help, Internet-based repair, system security expertise, and system management services offer companies in Mobile or anywhere in the state of Alabama unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of network support, executing a wide range of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every customer. The discipline of documenting and organizing service activity allows more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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