Immediate Remote Technical Support for Mobile Computer Networks
Urgent Online Consulting for Mobile SystemsFor organizations located in Mobile or anywhere in the state of Alabama, Progent provides online help for information systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they possess the practical experience and have access to the advanced technology necessary to resolve most network problems quickly. This lowers immediate expenses because service calls accumulate minimal billable minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor solutions manage to turn into big bills. Progent's penchant for solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-tested methodologies that promote the highest degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to link to your company's system remotely without compromising system security.

Progent's powerful customer support database system maintains comprehensive documentation describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of assistance rendered to every Progent client by any engineer. This database of issues and repairs is stored as a quickly exploitable proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and close partnerships with important industry leaders including Cisco and Microsoft open up additional extensive technical databases and allow fast response from vendors' internal support staff so Progent's online service experts are able to arrive at the most efficient solutions in the least time.

Online technical support services offered by Progent to clients in Mobile and anywhere in the state of Alabama include:

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who don't have the resources to assemble and manage an internal Help Desk but who want fast response from a reliable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk or revamping your current organization, selecting or customizing Help Desk software products to address the particular needs of your business, or providing occasional phone support staff to reinforce your in-house Help Desk Call Center team to handle demanding situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced network consultants gives your workers in Mobile or anywhere in the state of Alabama immediate contact with a dependable technical support resource with substantial experience providing phone support and online troubleshooting for networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a crucial driver of company performance, and Progent's target is to solve and not just record IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Word, and Microsoft Excel. To read more information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services managed backup.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your computer support is proactive and automated. By exposing possible trouble spots before they expand into downtime, automated monitoring can avoid inconvenient and costly service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or systems that support multiple platforms.
How Your Mobile Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Mobile or throughout the state of Alabama, Progent's phone-based network support engineers can provide effective and economical system support the moment your business needs it. More than a decade of providing online tech support has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Mobile company works with a local freelance consultant or employs a full time organization that can deal with ordinary computer problems, Progent’s Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the experience to resolve sudden network crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Mobile
Progent's remote support services enable your Mobile company to realize the advantages of immediate, expert IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic worth by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most businesses in Mobile or anywhere in Alabama, nearby computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises may spring up when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local support technicians. In these situations, Progent's online support experts give you an easy, quick, and budget-friendly way to augment your local help and to transfer valuable knowledge to improve your capability to resolve future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance service providers. Although freelance consultants carry smaller internal costs than big service organizations and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to make sure your network remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies typically start with an IT system implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, stability and expandability problems can impede the success of the organization. These badly designed systems require careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet vital business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies require advice and technical training to navigate through an increasingly complex array of technology options available for promoting business success and enhancing productivity. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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