Fast and Affordable Online Help for Mobile Computer Networks
Immediate Online Consulting for Mobile SystemsFor businesses in Mobile or anywhere in the state of Alabama, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they possess the practical background and have access to the sophisticated technology required to solve most network problems rapidly. Efficient support lowers direct costs since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where fast repairs somehow turn into substantial invoices. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven methodologies which promote the maximum degree of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to link to your company's environment remotely without compromising system security.

Progent's sophisticated customer support database system maintains detailed records describing the support that Progent's clients have received. Progent's team consultants have the benefit of the details of assistance rendered to every Progent customer by every consultant. This history of problems and resolutions is organized as an easily exploitable support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit quick response from vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with optimal resolutions promptly.

Online support services provided by Progent to companies in Mobile and throughout the state of Alabama include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for organizations who lack the resources to support an in-house Call Center but who need fast response from an efficient Help Desk with professional telephone support as well as the ability to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent extension of your existing Help Desk staff. Progent's Virtual Help Desk can act as a an escalation option for the toughest network challenges, or be ready in hectic instances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center staff of veteran network consultants offers your customers in Mobile or anywhere in the state of Alabama instant assistance from a large support group with extensive background offering telephone-based help and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk recognition as a major enabler of company productivity, and Progent's goal is to fix and not simply track technical problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote professional engineering expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your computer support is proactive and automated. By uncovering looming trouble spots before they result in crashes, system monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate a combination of OS platforms.
How Your Mobile Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Mobile or anywhere in the state of Alabama, Progent's phone-based computer support specialists can provide expert and economical system support whenever your company needs it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Mobile company has a local independent consultant or maintains an in-house IT staff that can deal with common computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or particularly complicated integration problems.

Details of Progent's Online Network Support for Mobile
Progent's phone help, remote troubleshooting, system security expertise, and network management services offer offices in Mobile or anywhere in the state of Alabama unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your office world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical expertise, refined support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional background, at the forefront of network service, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you pay just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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