For small organizations and new ventures in Mobile or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT help the instant your organization needs it. More than 10 years of providing remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Mobile small business has a local independent consultant or maintains an in-house organization that know how to handle common computer issues, Progent’s Microsoft and Cisco certified consultants provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to handle sudden network crises or especially complicated integration projects.
Features of Progent's Online Network Services for Mobile
Progent's online support, Internet-based troubleshooting, network security consulting, and network management services give small businesses in Mobile or anywhere in the state of Alabama the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:
Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small businesses in Mobile and is also ideal for networks in geographic regions of Alabama that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and continuing education.
Per Minute Billing to Reduce Costs
Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone help and asks for no ongoing retainer. This keeps you from facing big bills for quick fixes.
Availability of Cisco Certified Network Infrastructure Specialists
As a Registered Partner for Cisco Systems, Progent offers access to authorized specialists with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
Application Specialists Consulting
Progent's core support offerings include technology integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting support in specific business applications. Support available from the Application Experts Team includes:
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the unique needs of your business.
Sophisticated Remote Access Tools
Protected online connectivity permits Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise require a costly personal visit. Effective remote access software and expert technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and remote network monitoring.
Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
Round-the-Clock Support for Maximum Network Availability
For small organizations with line-of-business applications, Progent can provide round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.
Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious small offices whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
Advantages of Progent's IT Support for Small Offices in Mobile
Progent's online technical help services enable your City# small company to experience the benefits of immediate, world-class IT support without the cost of managing a full-time IT organization. Your information system will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:
Seamless remote extension of your local IT resources
With most small companies in Mobile or anywhere in Alabama, local network service resources, whether made up of independent consultants or an in-house maintenance staff, can handle the majority of technical issues. On the other hand, IT crises can occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call service specialists provide a convenient, quick, and affordable solution to augment your local resources and to pass on useful information to increase your capability to deal with downstream problems in-house.
Reduced Reliance on Freelance Consultants
For network maintenance, small organizations often rely on individual freelance service providers. Although independent consultants carry less internal costs than larger support organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your small business grows, network downtime and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to insure your network is always available.
Create a Scalable Basis for Seamless Expansion
New organizations typically start with an IT system created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a weak foundation. As a company grows, reliability and expandability problems can impede the success of the business. These poorly designed systems need careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the solid foundation to meet vital business requirements and facilitate downstream growth.
Work with Problem Solvers Rather Than Product Resellers
Small organizations require advice and technical education to navigate through an increasingly complex array of technology alternatives available for accelerating business success and improving productivity. Businesses do not need a computer consultant who is trying to sell a specific vendor's technology. IT support and product sales can result in a situation where the proposed
solution is built around a profitable technology instead of the true needs of a small business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT consulting with the real interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of IT experience, fine tuned support tools, and understanding of corporate IT allow small companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over=stretched internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the forefront of IT support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world IT problems quickly.
Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to permit minor problems to fester.
Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation sent by each staff member to every customer. The practice of detailing and organizing support records results in more efficient support and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. This package allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.
E-Mail Guard from Postini offers continually updated spam and virus filtering, data filtering, and security from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and support specialist. If your company is too small to qualify for a standard Postini license, you can still get access to Postini’s Perimeter Manager services through Progent’s E-Mail Guard antispam and anti-virus aggregation offering. Progent’s certified e-mail protection consultants can help you develop an email safety plan that incorporates anti-spam and virus protection technologies and policies.
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge high-end programs that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, ensures you success in planning, installing and managing Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.
Progent's UNIX family support services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience provides you with a convenient single consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft Windows Server 2008 represents an important step forward in making IT networks more protected and fault tolerant, easier to virtualize and administer, higher performing, and able to offer an improved platform for web publishing. Progent can assist your company get the most from the enhancements built into Windows Server 2008 by providing consulting, troubleshooting, training, staffing, network monitoring, and security expertise.
Network monitoring commonly entails tracking a network’s resource utilization to help uncover data traffic backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free monitoring tools that work under Linux and can be deployed to observe multi-OS networks where Linux and Windows coexist. Progent's system support engineers can help you use both these programs to optimize and repair your network. Progent's UNIX support services provide small companies and programmers assistance with managing and supporting UNIX and Linux systems that work with Microsoft-based technology.
Progent's Microsoft and Cisco certified computer engineers offer advanced support for a broad array of products and technologies and can deliver that expertise by phone anywhere in the U.S. or onsite in major cities across the United States and anywhere in Northern California. Progent provides round-the-clock remote help for networks powered by Windows, UNIX, Linux, Sun Solaris, or Mac OS X, or for environments that include a mix of Windows and UNIX-based technology. Progent also offers the help of Cisco Systems CCIE network specialists for complex connectivity problems, as well as the the assistance of CISA and CISM-qualified security consultants to assist with high-level security planning and troubleshooting. Progent has delivered remote troubleshooting to businesses in every state in the United States.
Progent's Virtual Help Desk support services are an integrated extension of your internal IT support staff. Virtual Help Desk can include high-end call center features such as a special phone number with custom greeting. Progent will also send calls directly to staff technicians who are specially set up and trained to support your needs. In addition, Progent's Helpdesk staff can manage trouble tickets with any customer trouble ticket system for transparent integration with your in-house network services group. Benefits of Progent's Virtual Computer Support Helpdesk services include professional Microsoft Help Desk expertise the minute you call, transparent extension of your internal support staff, front-line help for urgent client problems, and per-minute billing.
Nagios and MRTG are powerful, license-free monitoring utilities that run on Linux and can be used to monitor UNIX/Linux networks, MS Windows systems, or multi-OS networks where the Linux OS and Microsoft Windows run side by side. Nagios lets system support engineers to monitor system services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to track the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's system monitoring experts can show you how to use both these tools to streamline and troubleshoot your network.
If your business has a Solaris network or a mixed-platform computer system, Progent's CISM and ISSAP-qualified security specialists can help your entire organization in a broad range of security areas such as security administration procedures, security architecture and strategies, connection management systems and methodology, software development security, operations security, physical security, telecommunications, network and web security, and disaster recovery planning. CISM and CISSP stipulate the basic competencies and international standards of performance that network security professionals are expected to possess. These accreditations provide IT management the confidence that those who have earned their CISM, CISSP or ISSAP qualification have the experience and theory to offer effective security management and engineering help.
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the fast creation of cutting-edge enterprise-class programs that can give your business a significant competitive advantage. SQL Server provides built-in support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.
Progent's expert consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-location migrations, Progent offers the experience to complete your move quickly and economically. Progent's Exchange 2003 help, repair, and design offerings include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business needs.
The Help Desk support delivery structure adopted by Progent's Technical Response Center gives small and midsize companies an efficient alternative to dependence on freelance service individuals by offering broad technical knowledge shared by multiple engineering teams, 24x7 availability of emergency help, fast escalation to appropriate experts for solving the most intractable problems, support consistency and dependability, quick follow-up overseen by seasoned IT service administrators, a variety of convenient mechanisms for requesting support tasks, plus a high level of process visibility made possible by trouble ticket tracking and available through a web-based portal.
Progent provided a wireless integration solution that enabled a school to improve efficiency and eliminate the recurring costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for interfacing remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless alternative offered improved bandwidth and reliability than recourse to amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it offered protection against outside interference.
