Immediate Online Support for Mobile Computer Systems
Fast Remote Consulting for Mobile SystemsFor businesses located in Mobile or anywhere in Alabama, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to resolve most network problems rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate scenarios where fast repairs somehow turn into large bills. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized tools and proven processes that allow the highest degree of efficiency for remote help and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to link to your company's network without compromising network security.

Progent's proven customer support reporting system maintains extensive documentation describing the service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance rendered to each client by any Progent consultant. This history of anomalies and solutions is stored as a conveniently exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and formal partnerships with major industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's online service specialists can come up with optimal solutions quickly.

Remote technical support services offered by Progent to businesses in Mobile and throughout the state of Alabama include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight Systems Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to complete major projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the money or time to create an internal Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or improving your existing organization, selecting or enhancing Call Center application software to address the particular demands of your company, or adding temporary online personnel to reinforce your in-house Call Center resources to handle unusually busy scenarios such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced network professionals gives your workers in Mobile or anywhere in the state of Alabama immediate contact with a reliable network service group with years of background delivering telephone-based help and remote repair service for computer environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company success, and Progent's target is to resolve rather than simply record network problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To find out more information on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Mobile, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so your IT support is proactive rather than reactive. By uncovering emerging problems before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or systems that support multiple platforms.
How Your Mobile Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Microsoft, Apple Mac, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Mobile or throughout the state of Alabama, Progent's phone-based computer support specialists can provide expert and cost-effective IT help whenever your company has to have it. Long experience offering remote technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote access technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Mobile business works with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to handle sudden system crises or particularly complicated integration problems.

Details of Progent's Online Network Support for Mobile
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer offices in Mobile or throughout the state of Alabama the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, at the forefront of network service, executing a wide range of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each consultant to each customer. The practice of detailing and organizing support activity results in more effective support and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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