Immediate Online Technical Support for Mobile Information Networks
Urgent Remote Help for Mobile SystemsFor businesses in Mobile or anywhere in Alabama, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced tools needed to resolve most information system issues quickly. Efficient support reduces immediate expenses since solutions require minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical online support companies, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick solutions manage to end up as major tabs. Progent's penchant for disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which allow the highest degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to access your company's network without violating network security.

Progent's powerful technical support database system includes comprehensive records describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services rendered to each Progent customer by every engineer. This archive of trouble tickets and responses is organized as an easily exploitable support knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to determine the most efficient resolutions quickly.

Remote support services offered by Progent to customers in Mobile and anywhere in the state of Alabama include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with an effective Call Center with professional phone support as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless extension of your established Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation resource for complex technical challenges, or be available in those circumstances when your other support engineers are swamped.

    Progent's Help Desk team of seasoned information technology professionals offers your clients in Mobile or anywhere in the state of Alabama fast access to a large support resource with substantial experience delivering telephone-based help and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial enabler of business efficiency, and Progent's target is to resolve rather than just document technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and education services, see Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Mobile, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they evolve into network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a mix of operating systems.
How Your Mobile Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Mobile or anywhere in the state of Alabama, Progent's online computer support engineers can deliver expert and affordable IT support whenever your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Mobile company works with a regular independent support technician or maintains an in-house organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to address sudden system emergencies or particularly complex integration projects.

Benefits of Progent's Network Help for Organizations in Mobile
Progent's remote support services enable your Mobile organization to experience the advantages of timely, enterprise-class network support without the cost of managing a full-time IT staff. Your network will derive added business value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most companies in Mobile and throughout Alabama, nearby computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can take care of the majority of network problems. On the other hand, IT crises can occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these situations, Progent's online service experts provide a convenient, quick, and affordable way to supplement your regular resources and to convey valuable information to increase your capability to deal with future problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have less overhead than larger service firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your company to wait for help during an IT crisis. As your network expands, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, stability and expandability problems can hinder the success of the organization. Such poorly built environments need proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a system architecture that can deliver the stable foundation to handle vital business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses need advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business success and improving efficiency. Businesses do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, at the front lines of IT support, executing a wide range of technical projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to permit minor problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to every client. The practice of detailing and organizing service records results in more effective support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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