Fast Remote Help for Mobile Networks
Fast Online Technical Support for Mobile SystemsFor businesses located in Mobile or anywhere in Alabama, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve most information system problems quickly. This lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more with indirect costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick repairs somehow turn into big bills. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which ensure the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to communicate with your company's environment remotely without violating corporate security.

Progent's proven technical support reporting system includes comprehensive records for all support that Progent's clients have received. Progent's authorized consultants have access to the history of services provided to every customer by any consultant. This history of issues and repairs is organized as a conveniently exploitable internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast technical databases and permit priority response from vendors' internal support staff so Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote support services offered by Progent to customers in Mobile and throughout the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the money or time to assemble and manage an in-house Call Center but who want quick communication with an effective Help Desk with proficient phone support plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a seamless reinforcement of your established Helpdesk team. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the most difficult technical challenges, or be available in those circumstances when your other resources are too busy.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your computer users in Mobile or anywhere in the state of Alabama fast access to a reliable network service group with extensive background providing telephone-based help and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's target is to solve instead of merely document IT issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced consulting expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Excel. For more about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating emerging issues before they cause full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a mix of operating systems.
How Your Mobile Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Mobile or anywhere in the state of Alabama, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT help the instant your company requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Mobile office has a regular independent support technician or maintains an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Mobile
Progent's online technical help services allow your Mobile business to have the benefits of timely, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most offices in Mobile or anywhere in Alabama, local network service providers, whether consisting of outside consultants or a full-time IT staff, can take care of typical technical issues. However, major troubles can occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call support experts provide an easy, quick, and budget-friendly way to augment your regular help and to pass on valuable knowledge to increase your ability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than big consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to wait for help during an emergency. As your company expands, network downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your IT system remains available.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically begin with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the business. Such badly designed environments need proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network architecture that can provide the stable foundation to handle critical business demands and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller companies need guidance and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business growth and improving efficiency. They hardly need a network consultant who is motivated to resell a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.