Immediate Online Support for Mobile UNIX, Linux, or Solaris SystemsFor small companies located in Mobile or anywhere in the state of Alabama, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online support services offer exceptional value because they have the practical background and the advanced tools to solve most information system problems quickly. Efficient support lowers direct costs because service calls take up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves additionally with indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where speedy. minor repairs manage to end up as big tabs. Progent's penchant for dealing with technical issues efficiently results in your business saving cash.

Progent's Remote Service Tools
Through years of experience, Progent has refined a set of optimized technologies and field-proven methodologies which promote the maximum degree of effectiveness for online help and troubleshooting for small company IT systems. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to access your company's network remotely without violating network security.

Progent's highly evolved customer support reporting system stores extensive records of all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance provided to every client by every Progent engineer. This database of trouble tickets and solutions is structured as a readily accessible support database that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote consulting specialists are able to find the most efficient solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Mobile or anywhere in Alabama or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based technical service engineers offer credentials in an extensive set of technologies. This wide range of technical skills enables Progent's engineers to manage practically any crisis likely to take place in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.

To help customers with mixed-operating system networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services available from Progent to clients in Mobile and throughout the state of Alabama include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide array of information technology such as network architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

    Major Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Engineers for Mobile, AlabamaThe Cisco CCIE credential is the premier recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to resolve the most stubborn challenges encountered in network design, installation, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to solve even the most intractable problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive urgent support for severe network problems that are crippling worker efficiency but are beyond the comfort zone of your local network maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your network using advanced on-line troubleshooting technology to perform fast, secure, and affordable analysis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Authorized MS Windows Support
    MS Windows Experts for Mobile, AlabamaProgent's Microsoft-qualified remote service professionals can deliver computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a full range of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Qualified System Security Experts for Mobile, AlabamaProgent's accredited CISSP and ISSAP network security engineers can provide a range of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to recover quickly after a damaging breach. Security consulting services offered by Progent include: in depth network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; configuring firewalls; building safe techniques for remote and mobile connectivity; securing your email system against spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Special Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often request. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for smaller organizations who lack the money or time to create an in-house Call Center but who need fast response from an effective Help Desk with proficient phone assistance plus the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent extension of your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle complex technical problems, or be ready in hectic instances when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or improving your current one, selecting or customizing Help Desk software to address the particular requirements of your business, or providing occasional phone support staff to work with your existing Help Desk group to handle unusually busy events like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network experts provides your clients in Mobile or anywhere in the state of Alabama quick access to a reliable support group with years of background providing phone help and online repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to company productivity, and Progent's aim is to solve instead of merely annotate technical problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth engineering support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Project, MS Office Word, and Office Excel. To learn more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac consultants can support the artistic aspect of Mac computing by delivering phone-based consulting support and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio/video or building an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers companies in Mobile, or anywhere in the state of Alabama, online network and server monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can head off disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by multiple operating systems.

How Your Mobile Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

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