Urgent Online Support for Mobile UNIX, Linux, or Solaris SystemsFor small and midsize companies in Mobile or anywhere in Alabama, Progent provides support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's online technical support services represent excellent value due to the fact that they have the practical background and the advanced technology to solve most information system issues quickly. Efficient support reduces direct costs because solutions accumulate a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's pricing policy for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike many remote service firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs somehow turn into major bills. Progent's skill at solving problems efficiently translates into your business conserving cash.

Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which promote the highest degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to link to your network without compromising corporate security.

Progent's powerful service reporting system stores comprehensive documentation of all service that Progent's customers have been provided. Progent's authorized consultants have access to the details of support rendered to each Progent customer by any consultant. This history of anomalies and repairs is structured as an easily accessible support knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft make available other vast support databases and allow priority response from manufacturers' in-house engineering staff so Progent's online service specialists can come up with the best resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Mobile or anywhere in Alabama or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Online Support Services Offered Progent
Progent's phone-based support experts have advanced credentials in a comprehensive set of technologies. This broad range of technical skills permits Progent's consultants to tackle practically any crisis likely to occur in a small business information system. Credentials held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To help clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services provided by Progent to clients in Mobile and throughout the state of Alabama include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology including system architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server products for server economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco CCIE Engineers for Mobile, AlabamaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges surrounding network design, installation, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness because their depth of expertise enables them to resolve the most intractable problems rapidly. In many cases, less qualified service providers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive timely assistance for serious network problems that are hurting business efficiency but are not within the scope of your ordinary network support group or consultant. Progent's CCIE engineers can connect to your computer system using the latest remote support technology to perform fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN products.

  • Certified MS Windows Experts
    Microsoft Windows Expertise for Mobile, AlabamaProgent's Microsoft-qualified remote support experts can provide network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide range of remote desktop support and troubleshooting services such as Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Qualified System Security Specialists for Mobile, AlabamaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security services to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to clean up quickly following a serious penetration. Security solutions offered by Progent cover in depth security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine local resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who lack the money or time to support an in-house Help Desk but who require quick communication with a reliable Call Center with professional phone support plus the in-depth expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and acts as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Call Center can serve as an escalation option to handle complex technical challenges, or be ready in overflow instances when your other resources are swamped.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or improving your current organization, evaluating or enhancing Help Desk software products to handle the special needs of your company, or providing occasional phone support personnel to supplement your internal Help Desk Call Center group during unusually busy events such as software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of veteran network experts provides your computer users in Mobile or anywhere in the state of Alabama rapid assistance from an efficient support resource with extensive background offering phone consulting and remote repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a key contributor to company efficiency, and Progent's policy is to resolve and not just record IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team offers online advanced consulting support and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To learn more on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac experts can nurture the imaginative components of Apple Mac computing by delivering phone-based consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or integrating an audio/video post production facility.

    Remote Network Monitoring Support
    Progent can provide companies in Mobile, or anywhere in the state of Alabama, online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your environment so your computer maintenance is proactive and automated. By exposing possible issues before they cause network outages, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support multiple operating systems.

How Your Mobile Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.

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