Fast Online Technical Support for Mobile UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Mobile or anywhere in the state of Alabama, Progent offers technical support for networks based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your company saves even more with incidental expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote support is structured to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions somehow turn into major invoices. Progent's penchant for handling technical issues efficiently results in your business spending less cash.

Progent's Online Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and proven processes which allow the maximum degree of efficiency for online engineering help and repair for small and midsize business IT systems. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's online support team to interface to your company's computer system without compromising network security.

Progent's advanced service reporting system includes comprehensive records of the service that Progent's clients have received. Progent's team consultants have access to the history of services rendered to each Progent customer by every engineer. This database of issues and solutions is structured as an easily retrievable proprietary database that permits Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and formal relationships with key technology companies including Cisco and Microsoft make available other massive support databases and allow quick access to manufacturers' in-house support staff so Progent's online service experts can determine optimal resolutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's phone services in Mobile or anywhere in Alabama or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's phone-based support engineers have certified skills in an extensive array of disciplines. This breadth of technical skills permits Progent's engineers to manage almost any problem likely to occur in a small business information system. Certifications held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To support companies with multi-operating system networks, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services provided by Progent to customers in Mobile and throughout the state of Alabama include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a broad range of information technology including network architecture, messaging systems, system and process security, UNIX and Windows coexistence, VMware products for server consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency online help for troubleshooting anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Mobile, AlabamaThe Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and certifies a person's technical skills at the master level. Cisco CCIEs can deal with even the most difficult challenges encountered in network infrastructure planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional value because their deep experience allows them to find solutions for even the most complex problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a CCIE so you can get timely support for severe network infrastructure issues that are impacting worker productivity but are outside the scope of your regular IT service group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using the latest on-line troubleshooting tools to perform quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified MS Windows Support
    MS Windows Expertise for Mobile, AlabamaProgent's Microsoft-qualified online service engineers can deliver computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting engineers who can help your company with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2013 application development, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full range of remote desktop support services including Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Specialists
    CISSP Qualified Network Security Professionals for Mobile, AlabamaProgent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly after a damaging penetration. Security support services available from Progent cover thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
  • Call Center Services
    Progent's Help Desk service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for small companies who don't have the budget to create an in-house Call Center but who need quick access to an effective Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk can act as an escalation resource for the most difficult network issues, or be ready in those circumstances when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk or improving your current organization, identifying or customizing Help Desk Call Center application software to address the particular needs of your company, or providing occasional phone support staff to work with your in-house Help Desk group to handle demanding events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Mobile or anywhere in the state of Alabama instant contact with a large technical support group with substantial background providing telephone-based help and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to give the Call Center recognition as a key enabler of business efficiency, and Progent's intent is to resolve and not simply annotate technical issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers online professional engineering expertise and training in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft applications such as CRM, Project, MS Word, and MS Office Excel. For additional information about Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the creative aspect of Apple Mac environments by offering remote consulting support and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Mobile, or anywhere in the state of Alabama, online network monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT support is proactive rather than reactive. By exposing looming trouble spots before they result in full-scale emergencies, proactive monitoring can ward off stressful and expensive network crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or systems that incorporate a variety of operating systems.

How Your Mobile Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.

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