UNIX and Linux Remote Technical Support for Mobile Small Business Computer Networks
For small and midsize businesses located in Mobile or anywhere in Alabama, Progent offers 24x7 online technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system issues rapidly. Efficient support reduces immediate costs because solutions accumulate fewer chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves additionally with indirect expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the support that you actually get. Unlike many remote support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow end up as large bills. Progent's skill at solving problems quickly translates into your business saving money.
Progent's Online Service Tools
Over the years, Progent has refined an arsenal of optimized technologies and field-proven methodologies that ensure the maximum level of effectiveness for remote help and repair for small and midsize company computer networks. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to access your computer system without violating network security.
Progent's advanced technical support database system includes thorough documentation describing the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance rendered to every Progent customer by every consultant. This archive of trouble tickets and fixes is stored as a readily exploitable support database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close partnerships with key vendors such as Cisco Systems and Microsoft permit access to additional extensive technical support knowledge bases as well as to vendors' internal engineering staff so that Progent's remote consulting specialists are able to determine optimal resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote services in Mobile or anywhere in Alabama or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's remote technical support professionals possess certified skills in an extensive array of technologies. This breadth of technical skills enables Progent's engineers to resolve practically any crisis likely to occur in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
Online support services available from Progent to customers in Mobile and throughout the state of Alabama include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide spectrum of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified administration, and migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates an individual's technical skills at the expert level. CCIEs can deal with the most difficult issues associated with network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs offer exceptional value since their deep experience permits them to fix the most intractable problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco Systems authorized CCIE so you can receive timely help for serious network infrastructure problems that are crippling business efficiency but are not within the experience of your ordinary network maintenance personnel. Progent's Cisco CCIE engineers can communicate with your network using advanced on-line support technology in order to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs have expertise in all of Cisco's popular selection of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Support Progent's Microsoft-certified remote service experts offer network troubleshooting and IT assistance for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner network support firm and can offer your organization the services of support engineers who can assist to integrate, support and manage the extensive suite of MS Servers such as Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange 2007 Server, Microsoft Application Center, SharePoint Server, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified Network Security Specialists Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly following a damaging breach. Security support offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects that small businesses often need. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:
Help Desk Call Center Expertise
Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for small companies who don't have the resources to create an in-house Call Center but who require quick communication with an efficient Call Center with professional telephone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.
Progent’s Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent supplement to your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the most difficult computer system problems, or be available in those situations when your ordinary resources are overwhelmed.
Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or enhancing your established one, identifying or customizing Call Center application software to meet the special demands of your company, or providing temporary phone support staff to supplement your existing Call Center team to deal with unusually busy events such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network professionals offers your computer users in Mobile or anywhere in the state of Alabama quick access to a large support group with substantial background delivering telephone-based help and online diagnostics for computer environments based on UNIX, Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft components. Progent's mission is to give the Help Desk the reputation as a solid driver of company performance, and Progent's intent is to solve instead of merely annotate network issues.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Excel. To read more on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative aspect of Mac computing by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Mobile, or anywhere in the state of Alabama, remote network monitoring support centered around Microsoft Operations Manager, enhanced by Progent to accommodate your business so that your network support is proactive and automated. By detecting potential issues before they expand into downtime, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or systems that support a combination of OS platforms.
How Your Mobile Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple Mac networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or e-mail information@progent.com.
Progent's certified security staff can help you secure your Mac environment through professional support offerings including running security tests, recovery from virus and denial of service attacks, configuring firewalls, integrating safe remote and mobile access, installing monitoring programs for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan appropriate for the particular objectives of your business information system.
Broadwing is the first carrier to complete a fully optically switched backbone network delivering minimum latency and high performance. Broadwing offers a rich selection of data transports such as Broadwing T1, Point-to-Point T1, DS3, DSL, Frame Relay over DSL, and ATM. Broadwing also provides Voice over IP service plus switched and dedicated voice services. Progent has an agent relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate Broadwing carrier services to build an enterprise-class, integrated communications network on a realistic budget.
Progent provides technical support for medium size businesses with 50 to 250 network clients. The mid-size business or office has traditionally been an overlooked part of the market for network support expertise. The cost structures and support delivery models of major third-party service firms make them too expensive for the typical small company or small medium business (SMB), which usually has a modest information technology budget with which to maintain an IT system whose advanced technology and capability are frequently comparable to the information systems of far larger enterprises. Progent's service delivery model, which takes great advantage of online service, virtual network technology and proactive server monitoring, significantly reduces the network maintenance expenses of an SMB while offering the mid-size organization with enterprise-level support from professional, IT consultants knowledgeable in a broad range of midsized business technologies. If your medium size organization or small business is looking for levels of IT support needed by a mid-size office without budgeting big-company prices, you need Progent.
Great Plains 10.0 financial software is a full-featured business management and analytics platform that integrates information and processes across your business, communicates seamlessly with other applications, and brings together employees, customers and vendors regardless of time or place. Designed for small to mid-size companies, Microsoft Dynamics Great Plains 10.0 delivers functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you set up and maintain a reliable, protected server and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full power of MS Dynamics GP Release 10.0.
Progent offers the services of Cisco switches experts to provide professional network design and support services for information networks built on Cisco switching products. Cisco switches implement exceptional QoS to help make sure that network traffic is classified and prioritized, and that congestion is minimized. Configuration of Quality of Service for a Cisco switch is greatly simplified through auto-QoS, a function that detects Cisco IP phones and automatically configures the switch for the appropriate classification and transit staging. This optimizes traffic prioritization and system availability without forcing your IT staff to implement a complicated switch program. Through the Cisco Catalyst switches for small and medium-sized companies, Cisco allows customers to realize the full advantages of putting intelligent services into their IT networks. A Cisco network switch makes it possible to deploy abilities that make the network environment consistently available to handle real-time needs, expandable to accommodate growth, secure enough to protect confidential data, and capable of classifying and controlling traffic. Progent’s Cisco-certified IT consultants can help you choose and install a Cisco Ethernet switch to maximize your network’s throughput and availability.
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most popular business applications. Progent's Apple-certified Mac experts can help you configure Microsoft Office for Macintosh on a multi-vendor environment combining Apple OS X and Windows-powered platforms so that Mac users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who use Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can provide service for networks that combine Mac with Microsoft Windows systems with extensive resource sharing, or networks which intentionally limit sharing between Apple Mac and Windows users.
Progent’s Microsoft certified experts offer small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver important software rapidly and automatically to appropriate users, reduce product expense and stay compliant by understanding patterns of usage, improve Windows protection by improving your awareness of vulnerability and by delivering targeted patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational expenses by fully utilizing the administrative functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including program and appliance inventory.
Medium-size businesses can derive all the advantages of MOM and have quick access to Progent’s Microsoft and Cisco qualified IT consulting professionals. Thanks to Progent's affordably priced network support packages, medium-size organizations can choose a basic MOM-based co-sourcing package with network monitoring, automated alerts, in-depth system analysis, Help Desk Call Center, and remote service. For companies with line-of-business applications who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer mid-size company networks enterprise-class availability, protection and productivity.
Progent’s Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid creation of enterprise-class business applications that offer your business a competitive advantage. SQL Server provides core support for XML and can query across the Internet and outside the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.
Microsoft Gold Certified Partner Exchange 2007 Edge Server Consulting Support Outsourcing
Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Microsoft Exchange 2007 migration plan that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your move quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.
For small and midsize businesses located in Mobile or anywhere in Alabama, Progent offers 24x7 online technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and troubleshooting issues.
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates an individual's technical skills at the expert level. CCIEs can deal with the most difficult issues associated with network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs offer exceptional value since their deep experience permits them to fix the most intractable problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-certified remote service experts offer network troubleshooting and IT assistance for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly following a damaging breach. Security support offered by Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
