Fast Online Support for Mobile UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Mobile or anywhere in the state of Alabama, Progent provides support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security design and disaster recovery planning.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network issues rapidly. This reduces immediate costs because service calls accumulate a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated losses due to business disruption, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick repairs manage to turn into major invoices. Progent's penchant for dealing with problems efficiently translates into your company spending less cash.

Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which allow the maximum level of effectiveness for online consulting and repair for small and midsize company IT systems. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your network without violating system security.

Progent's proprietary customer support reporting system keeps detailed documentation of the support that Progent's customers have received. Progent's authorized engineers have access to the details of assistance rendered to each Progent customer by every consultant. This archive of anomalies and responses is stored as a conveniently searchable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and formal relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit quick response from vendors' internal support staff so Progent's online service experts are able to arrive at the most efficient solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Mac OS X Technical Assistance from Progent
To access Progent's phone services in Mobile or anywhere in Alabama or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based network support engineers possess certified skills in a comprehensive set of technologies. This broad scope of IT skills allows Progent's engineers to address virtually any problem that may crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support clients with mixed-OS environments, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Online technical services available from Progent to clients in Mobile and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a wide range of computer technology such as network architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from older applications to current MS Windows or Linux environments. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Engineers for Mobile, AlabamaThe Cisco CCIE credential is the top recognition for networking consultants, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can handle the most intractable issues encountered in network design, deployment, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience allows them to find solutions for the most difficult problems quickly. In typical cases, less experienced engineers can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Few service providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive timely help for serious network problems that are impacting worker efficiency but are not within the experience of your local computer maintenance group or consultant. Progent's CCIE support experts can communicate with your environment via state-of-the-art on-line support technology in order to provide fast, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Support for Mobile, AlabamaProgent's Microsoft-certified online support professionals can deliver computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your organization the assistance of support professionals who can help you with a wide range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 application development, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online PC desktop support such as Windows 7 integration, moving to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified Network Security Experts for Mobile, AlabamaProgent's certified CISSP, ISSAP, and CISM security engineers offer a variety of security solutions that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help your company to recover rapidly after a damaging breach. Security services offered by Progent include: thorough security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; securing your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently request. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who lack the money or time to assemble and manage an internal Call Center but who require fast response from a dependable Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent extension of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the toughest computer system issues, or be ready in overflow circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your current one, evaluating or customizing Call Center software products to handle the special needs of your business, or providing temporary online personnel to reinforce your existing Call Center resources to deal with unusually busy events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your clients in Mobile or anywhere in the state of Alabama rapid contact with an effective support group with years of experience offering phone support and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a crucial driver of business productivity, and Progent's target is to fix and not simply report IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote professional consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Word, and Microsoft Excel. For additional information about Progent's consulting, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can support the imaginative components of Mac environments by offering remote help services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio/video or integrating an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Mobile, or anywhere in the state of Alabama, online network monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they expand into downtime, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or systems powered by multiple platforms.

How Your Mobile Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.

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