Immediate Online Help for Mobile UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Mobile or anywhere in the state of Alabama, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online technical support services represent excellent leverage because they are equipped with the practical experience and the sophisticated tools to solve the majority of network issues rapidly. This lowers direct costs because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote service firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing avoid scenarios where speedy. minor repairs somehow end up as big invoices. Progent's penchant for disposing of problems efficiently translates into your company conserving money.

Progent's Online Service Technologies
Over time, Progent has refined a set of optimized technologies and field-tested processes which permit the maximum degree of efficiency for online technical support and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to connect to your environment remotely without compromising network security.

Progent's highly evolved service reporting application maintains comprehensive histories of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of all help rendered to each client by every engineer. This archive of issues and repairs is stored as a conveniently retrievable support database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit quick response from vendors' in-house product engineers so Progent's remote service experts can come up with the best resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Mobile or anywhere in Alabama or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's phone-based consulting professionals have certified skills in an extensive set of disciplines. This wide range of technical skills enables Progent's consultants to resolve virtually any problem that may crop up in a small or midsize business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-platform networks, Progent also offers the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional consultants.

Remote technical support services provided by Progent to customers in Mobile and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology such as system architecture, email systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Mobile, AlabamaThe Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and certifies a person's network technology skills at the master level. Cisco CCIEs know how to deal with the most stubborn challenges encountered in network design, installation, administration, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their deep experience allows them to fix the most difficult problems rapidly. In many cases, less qualified engineers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Few consulting providers make CCIEs available to help small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive urgent help for severe network problems that are hurting worker efficiency but are beyond the comfort zone of your regular IT service personnel. Progent's CCIE engineers can tie into your network via state-of-the-art on-line support tools to provide quick, safe, and economical analysis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.

  • Certified MS Windows Support
    Windows Expertise for Mobile, AlabamaProgent's Microsoft-certified remote support professionals can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Professionals
    CISSP Certified Network Security Engineers for Mobile, AlabamaProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of security services to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to recover quickly after a serious penetration. Security support services available from Progent cover thorough security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies often need. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for smaller businesses who don't have the budget to build and maintain an in-house Call Center but who need fast response from an effective Help Desk with proficient telephone support as well as the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent supplement to your established Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation resource for the toughest technical challenges, or be available in those circumstances when your ordinary resources are too busy.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or improving your current one, selecting or customizing Help Desk Call Center application software to meet the unique needs of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center resources to handle high-demand situations like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Mobile or anywhere in the state of Alabama rapid contact with a dependable support group with extensive background providing phone support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a significant enabler of business success, and Progent's aim is to fix rather than simply track IT issues.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Office Word, and MS Excel. To find out additional information about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac consultants can support the imaginative facets of Apple Mac computing by delivering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or putting together an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Mobile, or anywhere in the state of Alabama, online computer system monitoring services centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your network support is proactive rather than reactive. By anticipating emerging problems before they result in full-scale emergencies, proactive monitoring can avoid stressful and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by a combination of platforms.

How Your Mobile Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.















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