Fast Phone Consulting for Mobile UNIX, Linux, or Solaris SystemsFor small companies located in Mobile or anywhere in Alabama, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to solve most information system problems quickly. This reduces direct costs because solutions require a smaller number of billable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with indirect costs by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled clients, idle workers, and distracted management.

Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. In contrast to many remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor solutions manage to end up as major tabs. Progent's skill at dealing with technical issues efficiently results in your business spending less money.

Progent's Remote Service Tools
Over time, Progent has developed a set of customized tools and proven methodologies that permit the highest level of efficiency for online technical support and troubleshooting for small and midsize company information systems. Progent offers safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to link to your company's computer system remotely without compromising corporate security.

Progent's advanced technical support database system includes comprehensive documentation for all service that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to each customer by any Progent engineer. This archive of anomalies and resolutions is stored as a readily accessible proprietary database that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and formal partnerships with key technology companies such as Cisco and Microsoft permit access to other massive support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to determine optimal resolutions quickly.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Mobile or anywhere in Alabama or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's remote technical support professionals have certified skills in an extensive set of technologies. This broad range of capability enables Progent's engineers to handle virtually any emergency likely to occur in a small company information system. Certifications held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help clients with multi-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Remote services provided by Progent to small businesses in Mobile and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services address a wide range of information technology including system architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and easy management, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Engineers for Mobile, AlabamaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and validates an individual's network technology skills at the master level. CCIEs know how to resolve the most difficult challenges surrounding network design, integration, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to fix even the most intractable problems rapidly. In many instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make CCIEs accessible to support small and medium sized businesses. Progent offers fast phone contact with a CCIE so you can get timely support for serious network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system using sophisticated remote support technology in order to provide efficient, secure, and economical diagnosis and repair. Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified MS Windows Support
    Windows Support for Mobile, AlabamaProgent's Microsoft-certified online service professionals offer network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the assistance of support engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server development, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Qualified Network Security Specialists for Mobile, AlabamaProgent's qualified CISM and CISSP network security engineers can provide a variety of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to clean up rapidly after a serious breach. Security services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online engineering solutions include:
  • Call Center Expertise
    Progent's Call Center programs for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller organizations who don't have the money or time to build and maintain an in-house Help Desk but who want fast access to an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk can act as an escalation resource for the toughest computer system problems, or be available in hectic situations when your ordinary resources are swamped.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or modifying Call Center software to handle the unique needs of your business, or adding temporary online personnel to supplement your existing Help Desk group to handle high-demand events like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center team of experienced network professionals offers your clients in Mobile or anywhere in the state of Alabama instant contact with a dependable support group with extensive experience delivering telephone-based help and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company productivity, and Progent's aim is to resolve and not simply track technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Project, Office Word, and Microsoft Office Excel. For additional information about Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac experts can promote the imaginative elements of Apple Mac environments by providing remote help services and training in imaging, sound, and video. Progent's support professionals offer help in a range of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or configuring an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide companies in Mobile, or anywhere in the state of Alabama, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By uncovering potential problems before they cause network outages, system monitoring can minimize stressful and expensive network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or systems that support a mix of OS platforms.

How Your Mobile Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.

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