Immediate Phone Support for Mobile UNIX, Linux, or Sun Solaris NetworksFor small businesses in Mobile or anywhere in the state of Alabama, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve the majority of information system issues quickly. This lowers immediate expenses since service calls require a smaller number of chargeable minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, unproductive employees, and distracted executives.

Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many remote support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick fixes somehow end up as major bills. Progent's skill at disposing of technical issues quickly translates into your company saving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that ensure the maximum degree of effectiveness for online help and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to connect to your computer system remotely without compromising corporate security.

Progent's sophisticated technical support reporting system includes comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support delivered to every client by any consultant. This archive of anomalies and fixes is organized as an easily searchable internal database that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the best resolutions in the least time.

Get Online UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote support in Mobile or anywhere in Alabama or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's remote technical support engineers offer credentials in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to tackle almost any problem that may occur in a small company information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-operating system networks, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services provided by Progent to small businesses in Mobile and anywhere in the state of Alabama include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a wide range of information technology such as system architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified administration, and migration from older systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems enables quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Infrastructure Consultants for Mobile, AlabamaThe Cisco CCIE credential is the highest recognition for network professionals, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to handle even the most difficult challenges occurring in network design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software patches. CCIEs provide exceptional cost-effectiveness because their deep experience allows them to solve even the most difficult problems quickly. In typical instances, less qualified engineers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes. Few service firms make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network infrastructure problems that are lowering business productivity but are not within the scope of your regular network service personnel. Progent's CCIE consultants can interface to your computer system by means of state-of-the-art remote support technology in order to provide efficient, safe, and affordable analysis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Certified Microsoft Windows Expertise
    Windows Experts for Mobile, AlabamaProgent's Microsoft-qualified remote support engineers can provide computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server application development, Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full array of online desktop services including Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Certified Network Security Experts for Mobile, AlabamaProgent's accredited CISM and CISSP network security engineers can provide a range of security services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recover rapidly following a damaging breach. Security solutions offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine local resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for small organizations who lack the money or time to assemble and manage an internal Help Desk but who require quick communication with an efficient Help Desk with proficient telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a seamless extension of your current Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the most difficult network problems, or be ready in hectic situations when your regular support engineers are swamped.

    Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your existing one, identifying or customizing Call Center software products to handle the unique needs of your corporation, or adding temporary online personnel to reinforce your internal Help Desk Call Center group during demanding events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of veteran network professionals offers your computer users in Mobile or anywhere in the state of Alabama quick assistance from a dependable support resource with extensive background offering telephone-based help and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a solid driver of business performance, and Progent's goal is to resolve and not merely report network issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced consulting support and education in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications including CRM, MS Office Project, Office Word, and Microsoft Excel. To read more about Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the imaginative aspect of Apple Mac computing by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or integrating an audio/video post production studio.

    Remote Network Monitoring Support
    Progent offers businesses in Mobile, or anywhere in the state of Alabama, online network and server monitoring support powered by Microsoft System Center Operations Manager, adapted by Progent for your environment so your IT support is proactive and automated. By anticipating emerging trouble spots before they grow into crashes, system monitoring can avoid disruptive and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows networks, or networks that support a mix of operating systems.

How Your Mobile Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.

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