Fast and Affordable Online Help for Mobile IT Networks
Fast Phone Help for Mobile SystemsFor organizations in Mobile or anywhere in the state of Alabama, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools required to solve the majority of network problems quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you receive. Unlike typical remote support firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which allow the highest degree of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to communicate with your network remotely without violating corporate security.

Progent's advanced service reporting application stores thorough records of all support that Progent's clients have received. Progent's team consultants have the benefit of the details of services delivered to each Progent client by every consultant. This database of trouble tickets and repairs is stored as a readily retrievable internal knowledge base that allows Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online consulting experts are able to determine the best solutions promptly.

Remote technical support services provided by Progent to clients in Mobile and anywhere in the state of Alabama include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the budget to support an in-house Call Center but who need quick communication with an efficient Call Center with professional phone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software products to address the particular needs of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center team to handle unusually busy events such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology consultants gives your clients in Mobile or anywhere in the state of Alabama immediate access to a reliable network service resource with years of experience delivering telephone-based support and remote repair service for networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a solid contributor to business efficiency, and Progent's goal is to resolve instead of merely report IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff provides remote advanced consulting expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. For more on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your IT maintenance is proactive and automated. By anticipating possible trouble spots before they result in full-scale emergencies, proactive monitoring can ward off inconvenient and costly network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or environments that incorporate a mix of platforms.
How Your Mobile Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Mobile or anywhere in the state of Alabama, Progent's online network support engineers are ready to provide professional and affordable IT support the instant your business requires it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Mobile company has a regular independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to address sudden network crises or particularly complex integration problems.

Details of Progent's Remote Network Services for Mobile
Progent's online help, remote repair, system security expertise, and network management services give offices in Mobile or anywhere in the state of Alabama the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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