Fast and Affordable Online Help for Mobile Computer Networks
Fast Remote Consulting for Mobile SystemsFor businesses located in Mobile or anywhere in Alabama, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology needed to resolve most network issues rapidly. This lowers immediate expenses because solutions use up fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves even more in incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor solutions somehow turn into substantial tabs. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that allow the highest degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your environment without breaching corporate security.

Progent's proven technical support database system stores detailed records for the support that Progent's customers have received. Progent's staff service personnel have access to the specifics of assistance provided to every client by any consultant. This archive of anomalies and repairs is stored as a conveniently searchable internal database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close partnerships with major technology companies such as Cisco and Microsoft open up additional vast technical databases and allow quick response from manufacturers' internal support staff so Progent's remote service experts are able to come up with the best solutions in the least time.

Online technical support services provided by Progent to customers in Mobile and throughout the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading corporations. ProSight managed services cover all critical areas of modern networking such as email protection, security and compliance, backup/recovery, and infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight Systems Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop automated management services.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with proficient telephone assistance plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or improving your existing one, selecting or customizing Help Desk software products to meet the unique requirements of your business, or providing temporary phone support staff to reinforce your existing Help Desk team to deal with demanding events such as software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network professionals gives your workers in Mobile or anywhere in the state of Alabama fast communication with a reliable network service group with extensive background offering phone consulting and online repair service for networks powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center perception as a crucial contributor to business efficiency, and Progent's goal is to resolve and not merely document network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and training in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and MS Office Excel. To read more information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Mobile, or anywhere in the state of Alabama, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your computer maintenance is proactive and automated. By anticipating potential problems before they expand into full-scale emergencies, system monitoring can ward off inconvenient and costly information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks powered by a combination of OS platforms.
How Your Mobile Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Mobile or anywhere in the state of Alabama, Progent's online computer support engineers can deliver effective and cost-effective IT support whenever your company needs it. More than 15 years of offering remote tech support has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Mobile office has a regular independent consultant or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Mobile
Progent's online support services allow your Mobile organization to experience the advantages of on-call, world-class IT support without the expense of managing a full-time IT organization. Your information system will acquire greater business value by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most companies in Mobile or anywhere in Alabama, nearby computer support resources, whether consisting of freelance consultants or a full-time IT staff, can handle the majority of technical issues. However, serious problems can strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these cases, Progent's online service specialists provide an easy, quick, and budget-friendly solution to augment your regular help and to convey useful information to increase your capability to resolve future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices commonly depend on independent freelance consultants. Although independent service people have smaller overhead than larger consulting firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your company grows, system downtime and trouble with critical software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies often begin with an IT architecture implemented on a modest budget. Without a robust framework, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. Such badly designed environments need careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet critical business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complicated maze of product options capable of promoting business growth and improving productivity. These companies do not need a network engineer who is trying to resell a certain vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical expertise, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, in the trenches of IT support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a consultant with field-tested approaches for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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