Immediate Online Troubleshooting for Mobile Computer Networks
Urgent Phone Technical Support for Mobile SystemsFor businesses located in Mobile or anywhere in Alabama, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they possess the practical background and have access to the advanced tools needed to resolve most network problems rapidly. Efficient support lowers immediate costs because service calls use up fewer billable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike many online support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where quick fixes manage to turn into large invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-tested methodologies that ensure the highest degree of efficiency for remote help and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to link to your environment remotely without breaching system security.

Progent's sophisticated customer support database system stores detailed histories of the service that Progent's clients have received. Progent's authorized engineers have access to the records of all help provided to each Progent customer by any engineer. This archive of trouble tickets and resolutions is organized as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and formal relationships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to determine optimal solutions in the least time.

Online technical support services offered by Progent to businesses in Mobile and throughout the state of Alabama include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who don't have the money or time to assemble and manage an internal Help Desk but who need quick communication with a dependable Call Center with professional telephone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option for the most difficult computer system challenges, or be ready in those circumstances when your other support engineers are overwhelmed.

    Progent's Call Center staff of seasoned network experts provides your workers in Mobile or anywhere in the state of Alabama immediate assistance from an effective technical support resource with extensive experience delivering telephone-based help and online repair service for networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a major driver of company success, and Progent's target is to resolve instead of simply track technical problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based advanced consulting support and education in special business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so your IT maintenance is proactive rather than reactive. By uncovering looming issues before they expand into crashes, remote monitoring can avoid stressful and costly service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks based on a combination of operating systems.
How Your Mobile Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Mobile or throughout the state of Alabama, Progent's online computer support engineers are ready to provide effective and affordable IT support the instant your business needs it. Long experience providing remote tech support has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Mobile organization deals with a local independent support technician or maintains a full time IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to solve unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Mobile
Progent's remote support services enable your Mobile company to enjoy the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your information system will derive greater business value by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Mobile or anywhere in Alabama, local network support providers, whether represented by independent consultants or an in-house IT staff, can handle typical technical issues. However, major troubles can occur when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your usual service people. In these situations, Progent's on-call service experts offer an easy, quick, and affordable way to augment your regular help and to pass on useful information to increase your capability to deal with future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices often rely on independent freelance service providers. While freelance service people have less overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of backup help may force your company to wait for assistance during an IT crisis. As your business grows, system downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your IT system stays available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically start with an IT system implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. Such badly built systems need proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to offer the stable foundation to handle critical business demands and ease future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complex maze of technology alternatives available for promoting business success and improving productivity. They do not need a network engineer who is trying to sell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Range of Servers
    Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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