Fast and Affordable Remote Troubleshooting for Mobile Computer Systems
Immediate Remote Consulting for Mobile SystemsFor companies located in Mobile or anywhere in the state of Alabama, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent value because they have the practical experience and have access to the advanced technology required to resolve most network problems rapidly. Efficient support reduces direct costs because service calls require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the support that you receive. In contrast to typical remote service firms, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized tools and proven processes which allow the maximum degree of efficiency for remote consulting and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to connect to your company's computer system remotely without violating corporate security.

Progent's proven technical support reporting system keeps comprehensive histories of the support that Progent's customers have been provided. Progent's authorized consultants have access to the history of support rendered to every Progent customer by every Progent consultant. This history of anomalies and fixes is stored as an easily searchable support database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up other vast support knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online service specialists are able to find the best solutions promptly.

Online technical services provided by Progent to customers in Mobile and anywhere in the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the resources to assemble and manage an in-house Call Center but who require fast response from a dependable Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Call Center or revamping your established one, evaluating or enhancing Help Desk software to handle the unique requirements of your business, or adding temporary online personnel to supplement your in-house Help Desk team to deal with unusually busy events such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology professionals offers your computer users in Mobile or anywhere in the state of Alabama immediate contact with an efficient support resource with extensive background providing phone consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a significant contributor to company efficiency, and Progent's target is to resolve and not just record technical problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so your IT support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, remote monitoring can head off stressful and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a variety of operating systems.
How Your Mobile Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Mobile or anywhere in the state of Alabama, Progent's phone-based network support engineers can deliver effective and affordable system help whenever your business needs it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Mobile office has a local freelance consultant or maintains a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to fix sudden network crises or especially tough integration problems.

Benefits of Progent's Network Help for Organizations in Mobile
Progent's remote technical help services allow your Mobile organization to experience the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will derive added business value by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Mobile or anywhere in Alabama, nearby network service providers, whether made up of outside consultants or an internal maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises can strike when local resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to supplement your local help and to transfer useful information to increase your capability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations often rely on independent freelance service providers. While independent service people have less internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup personnel may require your business to wait for assistance during an emergency. As your business expands, network downtime and problems with vital applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled onto an unstable foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. Such poorly built environments require careful analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture able to offer the stable foundation to meet critical business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices require advice and technical training to negotiate an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to every customer. The practice of detailing and organizing support records allows more efficient service and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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