Even if your Mobile office relies on a regular independent support technician or maintains a full time organization that can handle typical computer issues, Progent’s Microsoft and Cisco certified engineers provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the expertise to handle unexpected network emergencies or especially complex integration projects.

Details of Progent's Online Computer Services for Mobile
Progent's phone support, Internet-based troubleshooting, system security consulting, and network administration services offer small offices in Mobile or anywhere in the state of Alabama the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

• Immediate Telephone Access to Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Mobile and is also ideal for customers in more remote areas of Alabama that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical information, and on-going training.

• Per Minute Rates to Reduce Costs
  Progent provides remote help on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone help and asks for no periodic subscription fee. This saves you from paying big bills for routine fixes.

• Access to Cisco Network Design Specialists
  As a Registered Partner for Cisco Systems, Progent offers access to on-staff specialists who have experience in designing, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for local and remote networking.

• Application Experts Consulting
  Progent's basic support services include technology integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team can provide world-class consulting expertise for critical application areas. Support offered by the Application Experts Team includes:
  • Great Plains Software Consulting and Programming
  • Microsoft Customer Relationship Management Consulting
  • MS Project Support
  • MS Office Excel Consulting
  • MS Word Expertise
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Support
  By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that align with the special needs of your company.

• State of the Art Online Access Tools
  Protected remote access permits Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise require a costly personal service call. Effective online access tools and experienced engineers together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.

• Support for Popular VPN Gateways
  Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.

• 24-hour Support for High System Availability
  For small offices with mission-critical applications, Progent can provide round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are designed specifically for budget-constrained small organizations whose workers require instant recourse to a Help Desk service with expert telephone support and complete escalation ability.

Benefits of Progent's Network Help for Small Businesses in Mobile
Progent's remote support services enable your City# small business to experience the advantages of on-call, world-class IT support without the cost of managing an in-house IT staff. Your network will derive added business value by becoming increasingly reliable, productive, and protected. Benefits to your business include:

• Seamless virtual extension of your local IT resources
  With most small offices in Mobile and throughout Alabama, local network support providers, whether represented by independent consultants or an internal IT staff, can resolve the majority of technical problems. However, IT crises may occur when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local service people. In these situations, Progent's online support experts give you a convenient, quick, and affordable solution to supplement your local help and to transfer useful knowledge to increase your ability to resolve downstream issues in-house.

• Less Dependence on Individual Consultants
  For IT support, small companies commonly rely on independent freelance service providers. Although independent consultants carry less overhead than larger support companies and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may require your company to go without help during an emergency. As your network expands, system downtime and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of backup support experts to insure your network stays up and running.

• Build a Scalable Foundation for Seamless Growth
  Small organizations often start with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system architecture that can deliver the stable foundation to meet current business requirements and facilitate future expansion.

• Interact with Solution Providers Instead of Technology Sellers
  Small offices need advice and technical training to negotiate an increasingly complex maze of technology options capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is trying to resell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine requirements of a small business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned support software, and understanding of corporate IT allow small businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over=stretched internal IT help.

Progent adds value by providing:

• Certified Expertise in Microsoft's Entire Range of Server Platforms
  Progent offers in-depth support for Microsoft’s leading server products with services that include Windows Server 2003 integration, Windows Server 2000 migration, Windows NT upgrades, Microsoft Exchange 2003 Server consulting, Microsoft Exchange 5.5 Server and Microsoft Exchange Server 2000 moves, and SQL Server integration.

• Best Practices
  Progent’s team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for quick repairs so you won't be forced to allow simple problems to fester.

• Full Records of Delivered Services
  Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to every client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who won’t release vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and productive.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting companies to offer 24x7 network tracking services powered by Microsoft Operations Manager. This package allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.

How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.